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GERMANTOWN, TENNESSEE

CITY SERVICES GUIDE

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GERMANTOWN CITY SERVICES GUIDE

FROM THE MAYOR

Dear friends,

When I ask Germantown residents what makes our City special, I hear the same threads connecting every conversation. People appreciate the feeling of safety and security here. They love our well-kept parks and public spaces. They rave about our community events and the opportunities to experience the arts. And they believe the City is working for them to make life easier.

All these qualities stem from two sources: City leadership that makes public services a priority, and residents who participate. So we wanted to make it as easy as possible for you to get connected. That’s why you’re looking at this guide. I hope you’ll use it to get in touch, get involved, and get the most out of living in Germantown.

MAYOR MIKE PALAZZOLO

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GERMANTOWN CITY SERVICES GUIDE

CONTENTS City of Germantown Contacts............................................................................. 2 Government........................................................................................................... 5

Vendors and Opportunities......................................................................... 5

Human Resources and Employment......................................................... 5

City Clerk....................................................................................................... 5

Germantown Municipal Court..................................................................... 6

Boards and Commissions........................................................................... 6

Safety.................................................................................................................... 7 Police ........................................................................................................... 7 Fire................................................................................................................ 8 City Services......................................................................................................... 9

Public Works................................................................................................ 9

Utilities.......................................................................................................... 9

Economic and Community Development.................................................. 9

Waste and Recycling Collection............................................................... 10

Neighborhood Services............................................................................. 10

Recreation........................................................................................................... 11

Parks and Recreation................................................................................ 11

Events and Programs......................................................................................... 13

Germantown Performing Arts Center...................................................... 13

Germantown Athletic Club........................................................................ 13

Germantown Community Library............................................................. 14

Germantown Parks and Recreation Department.................................... 14

The Germantown Festival......................................................................... 14

The Germantown Charity Horse Show..................................................... 15

Germantown Neighborhood Associations.............................................. 15

For more information about the City of Germantown, visit Germantown-TN.gov. Find us on social media: facebook.com/CityofGermantown @GermantownTenn GermantownTenn


CITY OF GERMANTOWN

CONTACTS

General Information................................................................................. 757-7200 Germantown-TN.gov Administration........................................................................................... 757-7201 1930 South Germantown Road Germantown-TN.gov/Administration City Clerk.....................................................................................................757-7251 1930 South Germantown Road Germantown-TN.gov/CityClerk City Engineer............................................................................................. 757-7281 1920 South Germantown Road Germantown-TN.gov/CityEngineer Code Enforcement.................................................................................... 757-7263 1920 South Germantown Road Germantown-TN.gov/CodeEnforcement Economic and Community Development........................................... 757-7281 1920 South Germantown Road GermantownEDP.com Finance Department................................................................................ 751-7633 1930 South Germantown Road Germantown-TN.gov/Finance Fire Department Emergency.............................................................................................................911 Fire Station 1 – 2700 Cross Country Drive Fire Station 2 – 8925 Dogwood Road Fire Station 3 – 7766 Farmington Boulevard Fire Station 4 – 3031 Forest Hill Irene Fire Marshal................................................................................................751-7600 Non-Emergency Fire Administration................................................... 757-7268 Germantown-TN.gov/Fire

Germantown Athletic Club

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Germantown Animal Shelter

Germantown Performing Arts Center


GERMANTOWN CITY SERVICES GUIDE

CONTACTS

Germantown Animal Shelter.................................................................. 757-7358 7700 Southern Avenue Germantown-TN.gov/AnimalShelter Germantown Athletic Club..................................................................... 757-7370 1801 Exeter Road GermantownAthleticClub.org Germantown Community Library......................................................... 757-7323 1925 Exeter Road Germantown-Library.org Germantown Municipal Court............................................................... 757-7212 1930 South Germantown Road Germantown-TN.gov/Court Germantown Municipal School District.............................................. 752-7900 6685 Poplar Avenue GMSDK12.org Germantown Performing Arts Center................................................. 751-7500 1801 Exeter Road GPACweb.com Household Trash/Yard Debris/Recycling........................................... 757-7263 1920 South Germantown Road Germantown-TN.gov/Trash Human Resources.................................................................................... 757-7274 1930 South Germantown Road Germantown-TN.gov/HR Parks & Recreation................................................................................... 757-7376 2276 West Street Germantown-TN.gov/Play Planning Department............................................................................... 757-7281 1920 South Germantown Road Germantown-TN.gov/Planning Police Department 1930 South Germantown Road Emergency.............................................................................................................911 Non-emergency......................................................................................... 757-7338 From cell phone.....................................................................................................*54 Administration........................................................................................... 757-7300 CrimeStoppers..........................................................................................757-CASH Germantown-TN.gov/Police Public Works 7700 Southern Avenue............................................................................ 757-7350 After-hours.................................................................................................. 757-7338 Germantown-TN.gov/PublicWorks

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CONTACTS

IN CASE OF EMERGENCY, PLEASE DIAL 911.

EMERGENCY CONTACTS Methodist Le Bonheur Healthcare ER.......................................................... 516-6000 7691 Poplar Avenue MethodistHealth.org Poison Control............................................................................................800-222-1222 Tennessee Poison Center TNPoisonCenter.org SHELBY COUNTY CONTACTS Memphis Light, Gas and Water (MLGW) Customer Care.................................................................................................... 544-6549 Start/Stop/Transfer/Trouble.......................................................................... 820-7878 MLGW.com Shelby County Election Commission..............................................ShelbyVote.com Shelby County Government...................................................... ShelbyCountyTN.gov Shelby County Health Department............................................................... 222-9000 Shelby County Mosquito Control.................................................................. 222-9715 Shelby County Schools............................................................................... SCSK12.org

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GERMANTOWN CITY SERVICES GUIDE

GOVERNMENT GOVERNMENT

The City of Germantown operates under a mayor-council form of government. The Board of Mayor and Aldermen (BMA) is the legislative body that establishes policies for the orderly and effective delivery of services. The BMA includes the Mayor, who serves as the chief executive; a professional City Administrator, who reports to the Mayor and is responsible for city operations; and five elected Aldermen. More than 20 boards and commissions, staffed by volunteer residents, advise the BMA. Mayor’s Office............................................................................................ 757-7252 City Administrator’s Office..................................................................... 757-7275 Aldermen’s Office...................................................................................... 757-7248 VENDORS AND OPPORTUNITIES The Procurement Department is the primary contact for vendors, contractors and service providers doing business with the City of Germantown. The department’s goal is to seek qualified businesses that can provide the City with supplies, equipment and services at competitive prices. Find applications and project bidding opportunities at Germantown-TN.gov/Procurement. Procurement.............................................................................................. 757-7258 HUMAN RESOURCES AND EMPLOYMENT The Human Resources Department is responsible for hiring qualified people to serve the citizens of Germantown. Working for the City gives employees personal and professional growth opportunities. Visit Germantown-TN.gov/Jobs to see current job openings. Human Resources.................................................................................... 757-7274 CITY CLERK The Germantown City Clerk is responsible for keeping the records of the Board of Mayor and Aldermen; attending meetings and keeping minutes; preparing and certifying copies of official records in the office of the City Clerk; and performing other duties assigned by the City Administrator or Board of Mayor and Aldermen. Germantown City Clerk........................................................................... 757-7251 Shelby County Clerk................................................................................. 222-3000 (For marriage licenses, driver’s licenses or to change or renew car tags)

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GOVERNMENT

GERMANTOWN MUNICIPAL COURT The Germantown Municipal Court handles all traffic offenses, City code violations and arraignments for criminal offenses. The judicial staff consists of two elected part-time judges, a part-time chief prosecutor, several part-time assistant prosecuting attorneys, a public defender and court staff. Court Clerk.................................................................................................. 751-5690 Adult Court.................................................................................................. 757-7212 Juvenile Court............................................................................................ 757-7241 BOARDS AND COMMISSIONS Residents of Germantown are encouraged to get involved by serving on the City’s boards and commissions. Commissioners serve as advisors to staff and elected officials on everything from public safety to neighborhood preservation. To find out how to get involved, visit Germantown-TN.gov/Commissions.

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GERMANTOWN CITY SERVICES GUIDE

SAFETY IN CASE OF EMERGENCY, CALL 911.

DID YOU KNOW?

The GPD has an average emergency response time of minutes or less.

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POLICE The Germantown Police Department (GPD) is a full-service law enforcement agency that protects the lives and property of the City’s residents. Police Dispatch Non-emergency.................................................................. 757-7338 or *54

Administrative Division................................................................................... 757-7300 • Manages personnel, policies, equipment and resources • Handles grants, purchasing, planning and research Investigations Division.................................................................................... 757-7320 • Investigates all reported offenses • Handles criminal hotline tips • Maintains criminal statistics • Issues warrants • Manages data entry and internal affairs Police Services Division................................................................................. 754-7222 • Handles police and fire communications • Dispatches police, fire and ambulance personnel • Manages reserve police officers • Handles personnel, hiring and training • Manages special events and community relations Uniform Patrol Division................................................................................... 754-7222 • Handles routine police patrol, preliminary reporting of offenses, traffic enforcement and crash investigations • Responds to calls for service • Manages school resource officers and crossing guards CrimeStoppers................................................................................................... 757-CASH Front Desk........................................................................................................... 757-7348 Jail Information................................................................................................. 754-7222

The GPD provides a resource officer at every public school in the City, including all Germantown Municipal Schools and Shelby County Schools.

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SAFETY

After-hours Non-emergency......................................................................... 754-2222 • Maintains radio, telephone and computer communications for police, fire and ambulance • Handles non-emergency requests for police or fire services • Addresses animal control issues


DIAL 911 IN CASE OF FIRE EMERGENCY OR TO REQUEST EMERGENCY AMBULANCE SERVICE.

SAFETY

FIRE The Germantown Fire Department is a full-service agency that provides fire and emergency medical services. The City of Germantown operates three full-time ambulances staffed with a firefighter paramedic and a firefighter EMT. The department also staffs two back-up ambulances in case of increased call volume.

DID YOU KNOW?

The Germantown Fire Department responds to an average of 3,000 calls per year, 65% of which are medical emergencies.

Primary Services • Fire suppression • Emergency medical transport • Paramedic first response • Hazardous materials response • Annual commercial fire inspection •F  ire pre-plan and construction inspection •F  ire code with residential sprinkler ordinance • Public fire education • Fire investigations •T  echnical rescue, including rope, trench, confined space, water and structural collapse •C  ommunity Emergency Response Team (CERT) training for civilians • Emergency management • EMS bike/gator patrol for special events

Non-Emergency Fire Administration Calls................................................ 757-7268

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GERMANTOWN CITY SERVICES GUIDE

CITY SERVICES PUBLIC WORKS The Public Works Department is responsible for providing clean drinking water and maintaining water production and distribution services. Public Works also provides services for City infrastructure, including street, curb and street sign maintenance; sewage collection; and athletic field, playground, parkland and greenway maintenance. Public Works operates an animal-friendly shelter on the same site. Public Works.............................................................................................. 757-7350 Animal Shelter........................................................................................... 757-7358 TO REPORT Water or sewage issues.......................................................................... 757-7350 After-hours water or sewage issues.................................................... 757-7338 Potholes......................................................................................................757-7350 Missing street signs................................................................................. 757-7350 Animal control issues (including roadkill)......................................... 757-7358 UTILITIES Memphis Light, Gas and Water (MLGW) provides Germantown’s electricity and natural gas. To arrange residential service, call 820-7878. MLGW is open Monday through Friday for service-related questions. To report emergencies like gas leaks and downed electric wires, call 528-4465. MLGW employees are available 24 hours a day to respond to emergencies. CITY SERVICES

ECONOMIC AND COMMUNITY DEVELOPMENT The Economic and Community Development Department is comprised of three divisions: Planning, Engineering and Neighborhood Services. Primary services • Civil engineering • Traffic engineering • Planning, land use and control • Zoning and subdivision regulations and ordinances • Construction and inspection of public improvements • Floodplain management • Sign ordinance administration • Code compliance • Neighborhood services

DID YOU KNOW?

Germantown’s electric and natural gas rates are among the lowest in the U.S.

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WASTE AND RECYCLING COLLECTION The City of Germantown contracts for collection of household waste, recycling materials and yard waste, which are all collected on the same day. All items must be ready for collection by 7 a.m. on the designated day. In weeks that include a holiday, collection may be delayed by one day following the holiday, for the remainder of the week. Recycling and Garbage Pick-up........................................................... 757-7263

WHERE DO I GO TO REQUEST WATER AND GARBAGE COLLECTION SERVICES FOR MY HOME? New Germantown residents should visit the front counter at Municipal Center, 1930 South Germantown Road, to transfer or set up new service.

NEIGHBORHOOD SERVICES The City preserves the safety and beauty of its neighborhoods by enforcing ordinances on construction of fences, home additions, detached structures, swimming pools and more. To learn about permit requirements and property maintenance standards, visit Germantown-TN.gov/NeighborhoodServices and follow the applicable links. Code Enforcement.................................................................................... 757-7263

CITY SERVICES

BEFORE YOU DIG‌

Tennessee law requires homeowners and contractors to notify the utility company of any excavating or digging. Call Tennessee 811 to have utility lines marked, free of charge.

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GERMANTOWN CITY SERVICES GUIDE

RECREATION PARKS AND RECREATION Strengthening the community and creating quality recreation and leisure experiences is the mission of the award-winning Germantown Parks and Recreation Department. Its three divisions are: administration and planning, recreation and park ranger services. There are plenty of opportunities for Germantown residents to enjoy the outdoors without leaving our city limits. To see a map of the City’s parks, visit Germantown-TN.gov/Play. Germantown Greenway, 7250 Wolf River Boulevard The master plan features 20 miles of continuous linear parkland, running along the south banks of the Wolf River, the power easements on the east and west sides of the City and along the Norfolk Southern Railroad on the south side of the City. Wolf River Nature Area, 7014 Wolf River Boulevard These 70 acres serve as a focal point for the Germantown Greenway System. It provides a place for visitors to experience, learn and explore the great outdoors. The site houses seven educational stations. Parking is available at three areas along Wolf River Boulevard. Forgey Dog Park, 1695 Riverdale Road Open to members 365 days a year, this park provides large fenced areas for dogs to run, play and socialize. Germantown Park Rangers monitor the area, and large and small breeds enjoy separate spaces. Riverdale Park, 7345 Neshoba Road This park is home to Everybody’s Tree House, an innovative playground that enables kids of all ages and abilities to experience nature through play. It features an easy-to-access tree house, swings, slides and gliders. Riverdale Park also hosts a street hockey rink, picnic sites, softball fields and tennis courts.

RECREATION

DID YOU KNOW?

Germantown’s 26 community parks cover 700 acres. There’s a park within approximately ½ mile of every neighborhood.

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Neighborhood Parks • Cone Park, 8831 Poplar Pike • Depot Park, 2260 West Street • Dogwood Park, 8970 Ashmere Road • Farmington Park, 2020 Cordes Road • Forgey Park, 1695 Riverdale Road • Fort Germantown, 3085 Honey Tree Drive • Germantown Station Park, 3061 Laurinburg Circle • Grove Park, 1610 Hardy Oaks Lane • Howard-McVay Park, 7335 McVay Road • Landsdowne Park, 2045 West Arden Oaks Drive • Morgan Woods Park, 7725 Poplar Pike • Nashoba Park, 1236 South Germantown Road • Poplar Estates Park, 1130 Poplar Estates Parkway at Wynterhall Drive

RECREATION

Comprehensive Park Complexes • Cameron Brown Park, 8626 Farmington Boulevard • C.O. Franklin Park, 7725 Poplar Pike • Houston Levee Park, 9777 Wolf River Boulevard • Johnson Road Park, 2970 Johnson Road • Municipal Park, 1900 South Germantown Road Playing Fields and Courts The Parks and Recreation Department supports an extensive sports program by maintaining and operating 26 tennis courts, three football fields, 14 soccer fields, 15 baseball fields, five softball fields, a disc golf course and two croquet courts. Four additional areas outside of our City parks have been developed, primarily for team sports. • Bob Hailey Athletic Complex, 8750 Farmington Boulevard • Cloyes Park, 2700 Cross Country Drive • Germantown Soccerplex, 7930 C.D. Smith Road

EACH YEAR

More than 3,000 residents participate in the City’s recreational sports leagues.

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GERMANTOWN CITY SERVICES GUIDE

EVENTS & PROGRAMS Germantown is a vibrant city that offers a variety of cultural, recreational and kid-friendly activities throughout the year. The events give the City a hometown feel, and they keep citizens connected by creating a sense of community. Several local organizations sponsor activities. Find out more at Germantown-TN.gov/Events.

Germantown Performing Arts Center (GPAC) The mission of GPAC is to serve the community by presenting the highest quality artistic endeavors to engage, enrich and transform. The Center welcomes over 70,000 visitors annually, providing shows in a variety of genres, educational activities for children and rotating visual art exhibits. Find out about upcoming events and shows at GPACweb.com.

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EVENTS AND PROGRAMS

Germantown Athletic Club Having opened in 1990 as a community center, the Germantown Athletic Club has evolved into a state-of-the-art fitness center. But it maintains its roots with an atmosphere of camaraderie and inclusion. Activities are provided for members of all ages, from Zumba and swim classes for kids to the Silver Sneakers速 program for seniors and everything in between. For more information about events and programs, visit GermantownAthleticClub.org.


Germantown Community Library The 136,000+ print, audio, video and online materials are just the beginning of what the Germantown Community Library has to offer. It’s a favorite spot for residents to gather, engage with one another and learn through exploration. Activities for children include storytime sessions, movie nights, animal adventures and live music. Adults can enjoy computer classes, group knitting and quilting, genealogy seminars and gardening classes, just to name a few. There are also arts and crafts programs and book clubs for any age. Learn more at Germantown-Library.org. Germantown Parks and Recreation Department Sponsoring over 30 events every year, Germantown’s nationally accredited Parks and Recreation department is continually working to keep the community engaged. Families can meet, mingle and spend quality time together at events like Pops in the Park, outdoor movies and family campouts. Other activities like the Farm Park farmer’s market, ranger-led nature walks, the Festival of Fun and Fright and the Germantown Holiday Parade give residents outdoor opportunities to savor each season. For more, visit Germantown-TN.gov/Play.

EVENTS AND PROGRAMS

The Germantown Festival Held each September for more than 40 years, this free two-day festival entertains Mid-Southerners with arts and crafts, children’s activities, rides, games, live shows, car exhibits, community displays, the Running of the Weenies Dachshund race and festival foods for all tastes. Find out more at germantownfest.com.

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GERMANTOWN CITY SERVICES GUIDE

The Germantown Charity Horse Show One of only 20 shows to be designated a United States Equestrian Federation Heritage Competition, the Germantown Charity Horse Show is one of the oldest multi-breed shows in the country and a proud part of Germantown’s heritage. Attendees can watch more than 700 horses and riders from all over the world at this annual event. Visit GCHS.org for more information. Germantown Neighborhood Associations Residents enjoy friendship, fellowship, a sense of security and a strong connection to the community by participating in their neighborhood associations. To find a list of these organizations, visit Germantown-TN.gov/Neighborhoods or call 757-7203.

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For more information about the

CITY OF GERMANTOWN visit Germantown-TN.gov.

Š2016 The City of Germantown.

Germantown City Services Guide  

Get details about accessing City services and amenities. Get started living the good life in Germantown!

Germantown City Services Guide  

Get details about accessing City services and amenities. Get started living the good life in Germantown!