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Fayetteville, North Carolina April 2012 Lyle Sumeek Associates, In nc. 9 Flagship Court Palm Coasst, FL 32137

www.cityoffayetteville.org www.facebook.com/cityoffayetteville Twitter @CityOfFayNC

Phone: (3386) 246-6250 Fax: (3386) 246-6252 E-mail: suumekassoc@gmail.com


Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

Table of Contents

Strategic Planning for the City of Fayetteville

1

Fayetteville Vision 2027

3

City of Fayetteville: Mission

9

City of Fayetteville: Core Beliefs

14

City of Fayetteville Plan 2012 – 2018

19

City of Fayetteville Action Agenda for Fiscal Year 2013

35

This report and all related materials are copyrighted. This report may be duplicated for distribution to appropriate parties as needed. No unauthorized duplication is allowed, including for use in training within your organization or for consulting purposes outside your organization. All requests for duplication must be submitted in writing. Copyright © 2012: Lyle Sumek Associates, Inc. Project 120408


Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

STRATEGIC PLANNING FOR THE CITY OF FAYETTEVILLE

Copyright © 2012: Lyle Sumek Associates, Inc.

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

Strategic Planning Model for the City of Fayetteville Value-based principles that describe the preferred future in 15 years

VISION

Destination “You Have Arrived”

Strategic goals that focus outcome-base objectives and potential actions for 5 years

PLAN

Map “The Right Route”

Focus for one year – a work program: policy agenda for Mayor and City Council, management agenda for staff; major projects

EXECUTION

Itinerary “The Right Direction”

Principles that define the responsibility of city government and frame the primary services – core service businesses

MISSION

Vehicle “The Right Bus”

Personal values that define performance standards and expectations for employees

CORE BELIEFS

Fuel “The Right People”

Copyright © 2012: Lyle Sumek Associates, Inc.

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

FAYETTEVILLE VISION 2027

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

City of Fayetteville Vision 2027 The City of Fayetteville is a GREAT PLACE TO LIVE (A) with a choice of DESIRABLE NEIGHBORHOODS,(B) LEISURE OPPORTUNITIES FOR ALL,(C) and BEAUTY BY DESIGN.(D) Our City has a VIBRANT DOWNTOWN,(E) and VIBRANT MAJOR CORRIDORS,(F) the CAPE FEAR RIVER TO ENJOY,(G) and a STRONG LOCAL ECONOMY.(H) Our City is a PARTNERSHIP OF CITIZENS (I) with a DIVERSE CULTURE AND RICH HERITAGE.(J) This creates a Sustainable Community. Copyright © 2012: Lyle Sumek Associates, Inc.

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

Fayetteville Vision 2027 PRINCIPLE A

PRINCIPLE B

PRINCIPLE C

GREAT PLACE TO LIVE

DESIRABLE NEIGHBORHOODS

LEISURE OPPORTUNITIES FOR ALL

 Means 1. 2. 3. 4.

5.

6. 7. 8.

A clean and safe community A location of choice for businesses and people Quality affordable housing Community of neighborhoods that are livable and connected by sidewalks and trails Growing population with young professionals and families moving here Accessible and efficient transit throughout the City High paying skill opportunities available Quality public schools with educational programs and opportunities

 Means 1. 2.

3.

4. 5. 6. 7. 8. 9.

Copyright © 2012: Lyle Sumek Associates, Inc.

Well-planned and designed neighborhoods Quality neighborhood infrastructure: paved streets, sidewalks and trails, underground utilities, lighting, well-maintained private roads Walkable neighborhoods connected by sidewalks and trails throughout the community Attractive urban forest Well-organized functional community watch groups Neighborhoods where people are safe and secure Preservation of historic neighborhoods and architecture Community gathering places for residents to meet Easy access to/from the neighborhood

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 Means 1. 2. 3.

4. 5. 6. 7. 8.

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Affordable public and private leisure activities Leisure facilities, programs and services for all family generations Convenient access to neighborhood parks, community parks and recreational/community centers Aquatic facilities designed for recreation and competition Choice of entertainment: nightlife, theaters, professional sports Cultural venues and activities that reflect our diverse community Bike trail and lanes connecting our community Parks with restrooms and amenities

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

PRINCIPLE D

PRINCIPLE E

PRINCIPLE F

BEAUTY BY DESIGN

VIBRANT DOWNTOWN

VIBRANT MAJOR CORRIDORS

 Means 1.

Well planned community with predictable land use and development 2. Balanced and compatible urban development with greater density in specific areas 3. Clean community with visual appeal 4. Preservation of trees and natural resources 5. Well landscaped and well designed parking lots, streetscapes, buildings 6. Buffers separating commercial – residential, single family – and multifamily 7. Signage reflecting that surrounding community character 8. Attractive commercial buildings meeting defined standards 9. Beautiful water: river, creeks, lakes and ponds 10. Green buildings – LEED certified or equivalency

Copyright © 2012: Lyle Sumek Associates, Inc.

 Means 1. 2. 3. 4. 5. 6. 7.

8. 9.

People living in downtown area High quality hotels with space for conferences and community events Easy access and convenient parking Festival Park and green spaces throughout downtown Downtown linked to river and Fayetteville State University Connected downtown assets Well-planned residential and commercial mixed-use developments A variety of quality restaurants Attractive buildings occupied by successful businesses

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 Means 1. 2. 3. 4. 5. 6. 7. 8.

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High quality hotels Attractive buildings occupied by successful businesses Variety of retail businesses Public transit along the corridor Attractive, clean Controlled access, efficient traffic flow Buffering residential and commercial areas Walkable and pedestrian safe  Murchison  Ramey  Bragg Blvd  All American  MLK  Raeford

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

PRINCIPLE G

PRINCIPLE H

PRINCIPLE I

CAPE FEAR RIVER TO ENJOY

STRONG LOCAL ECONOMY

PARTNERSHIP OF CITIZENS

 Means 1. 2. 3.

4. 5. 6. 7.

Clean and attractive river corridor and waterways Regional river park and trail system Mixed use residential and commercial development near and along river Preservation of our history and heritage Redeveloped corridors connecting river to downtown Public access and recreational use of the river and waterways Residential opportunities for all incomes

Copyright © 2012: Lyle Sumek Associates, Inc.

 Means 1.

2. 3. 4. 5.

6. 7.

Home of military-related businesses: manufacturing, hi-tech and support services Diverse growing city tax base Strong military presence: Fort Bragg Available, competent local workforce for 21st Century jobs Strong education system that prepares people for the future: employment and life Growing technology-related businesses Industries located in City

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 Means 1.

City and citizens working together to solve problems 2. Citizens involved and engaged in City governance 3. City organization working as a team 4. Citizens taking responsibility and sharing ownership for the community 5. Transparent governments with civic awareness and informed citizenry 6. City working with community organizations 7. Citizens volunteering to help the City 8. Citizens having a high level of trust and confidence in City government and elected officials, in Cumberland County and other governments 9. City working with Cumberland County, School, and other governments 10. Alignment of city services and service level and financial resources

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

PRINCIPLE J

INCLUSIVE COMMUNITY WITH DIVERSE CULTURES AND RICH HERITAGE  Means 1. 2. 3.

4.

5. 6. 7.

8.

Copyright © 2012: Lyle Sumek Associates, Inc.

Diversity recognized as a strength in our community Respecting and celebrating cultural differences Diversity of thoughts, ideas and expression reflected in our community values Diverse people working together with a single vision and common goals Learning from past barriers that divided our community Heritage as military community Strong community festivals and events with high level of participation Fayetteville community having a hometown feeling

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

CITY OF FAYETTEVILLE OUR MISSION

Copyright © 2012: Lyle Sumek Associates, Inc.

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

City of Fayetteville Our Mission THE CITY GOVERNMENT PROVIDES SERVICE THAT MAKES FAYETTEVILLE A BETTER PLACE FOR ALL. The City Government is FINANCIALLY SOUND and provides FULL RANGE OF QUALITY MUNICIPAL SERVICES that are VALUED BY OUR CUSTOMERS and delivered by a DEDICATED WORKFORCE in a COST EFFECTIVE MANNER. The City has WELL DESIGNED AND WELL MAINTAINED INFRASTRUCTURE AND FACILITIES. The City ENGAGES ITS CITIZENS and is recognized as a STATE AND REGIONAL LEADER. Copyright © 2012: Lyle Sumek Associates, Inc.

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

City of Fayetteville Our Mission PRINCIPLE 1

PRINCIPLE 2

PRINCIPLE 3

FINANCIALLY SOUND

FULL RANGE OF QUALITY MUNICIPAL SERVICES

VALUED BY OUR CUSTOMERS

 Means 1. 2.

3.

4.

5.

6.

Adequate resources to support defined services and service levels Investing in future and in infrastructure preventive maintenance Strong financial reserves for emergencies, investments and opportunities Maintaining or enhancing the City’s bond ratings: City (Aa3/AA-) and utility system (A1/A+) Managers acting in a financially responsible manner with prudent use of available resources Expanding and growing tax base and revenues

Copyright © 2012: Lyle Sumek Associates, Inc.

 Means 1. 2. 3. 4. 5. 6. 7.

Safe community Mobility for citizens Economic development Environmental stewardship Quality of life Healthy population Attractive community

 Means 1. 2. 3.

4. 5. 6. 7.

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Services meeting needs of citizens Responsive to citizen concerns and problems Dependable, consistent and equitable services on a daily basis throughout the City Timely responses to an emergency situation High level of customer and citizen satisfaction Citizens understanding City services Services meeting needs of citizens

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

PRINCIPLE 4

PRINCIPLE 5

DEDICATED WORKFORCE

COST-EFFECTIVE MANNER

 Means 1. 2. 3. 4. 5.

Committed to the job, the City and serving the community Customer-focused – caring and respectful for our customers Professional behavior and ethics Well-trained and technically competent Well-compensated

Copyright © 2012: Lyle Sumek Associates, Inc.

 Means 1. 2. 3. 4. 5.

Operating like a “service business” Optimizing the City’s resources Knowing the best practices Improving the process to produce Evaluating performance and outcomes

PRINCIPLE 6 WELL DESIGNED AND WELL MAINTAINED INFRASTRUCTURE AND FACILITIES  Means 1. 2. 3. 4. 5.

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Reliable services Facilities designed with the community in mind Designed for future growth Infrastructure that supports efficient service delivery Customer-friendly designs

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

PRINCIPLE 7

PRINCIPLE 8

ENGAGES ITS CITIZENS

STATE AND REGIONAL LEADER

 Means 1. 2. 3. 4. 5. 6.

 Means

Timely information to citizens Listening to and addressing community’s need Seeking input prior to decisions and plans Focusing on what is “best” for the entire community Using citizen volunteers Partnering with community organizations to provide services

Copyright © 2012: Lyle Sumek Associates, Inc.

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1. 2. 3.

4. 5.

Building regional relationship Receiving national and state recognition Active lobbying for the interests of our City and community in Raleigh and Washington, D.C. Providing regional response: emergency services, public works Being the 1st – taking innovative action

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

CITY OF FAYETTEVILLE CORE BELIEFS

Copyright © 2012: Lyle Sumek Associates, Inc.

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

City of Fayetteville Core Values We, the Mayor, City Council, Managers, Supervisors and Employees Serve with R esponsibility E thics S tewardship P rofessionalism E ntrepreneurial Spirit C ommitment T eamwork to safeguard and enhance the public trust in City Government Copyright © 2012: Lyle Sumek Associates, Inc.

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

Core Beliefs – Definition BELIEF 1

BELIEF 2

BELIEF 3

SERVE

RESPONSIBILITY

ETHICS

 Means 1. 2.

3. 4. 5.

6. 7.

8.

Treating our customer in a courteous and respectful manner Taking timely action and time to explain your decision or actions to our customer Listening to and knowing the needs of your customer Working with compassion and empathy for our customers Giving more than what our customer expects – our customer is delighted and pleased Looking for ways to say “YES” in a consistent and equitable manner Evaluating the outcome for our customers and our customer’s satisfaction Delivering service in a positive, enthusiastic manner

Copyright © 2012: Lyle Sumek Associates, Inc.

 Means 1.

2.

3.

4.

5. 6. 7.

Taking personal responsibility for the final product, the process and the outcome Taking personal responsibility for your behavior, actions and decisions Defining clear performance expectations and standards for the project, job or services Taking the initiative and anticipating potential problems and taking appropriate actions Making timely decisions Holding self and others accountable As a supervisor or leader, taking responsibility for your team’s performance, actions and outcomes

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 Means 1. 2. 3.

4.

5. 6. 7.

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Behaving consistently in an honest and fair manner Keeping your word and delivering on your commitments Communicating in an honest, truthful manner with direct responses to questions Acting in an ethical and equitable manner and avoiding any perception of impropriety Having a sincere, positive and cando attitude Always giving 100% effort Using the public trust to guide your actions

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

BELIEF 4

BELIEF 5

BELIEF 6

STEWARDSHIP

PROFESSIONALISM

ENTREPRENEURIAL SPIRIT

 Means 1. 2. 3.

4. 5.

6. 7.

Managing and developing resources Placing the public interest above personal interest Planning work activities and daily schedules to maximize use of resources Completing projects on time and within budgets Taking care of and using preventative maintenance on City equipment, vehicles, technology and infrastructure Looking for ways to leverage City resources and to expand revenues Taking actions and providing services that add value to the quality of lives of our citizens

 Means 1.

2. 3.

4.

5.

6.

7.

Copyright © 2012: Lyle Sumek Associates, Inc.

Developing and maintaining professional and technical competence Actively pursuing opportunities that enhance our ability to serve Helping to develop the knowledge and skills of others through coaching, mentoring or being a role model Continuously learning by evaluating performance and identifying opportunities for improvement Learning about trends and “best practices” and applying them to Fayetteville Presenting a positive image for the City in your appearance, workspace, and vehicles Participating in professional or trade associations

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 Means 1. 2. 3.

4.

5. 6.

7.

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Thinking creatively Being willing to try a new idea or approach Challenging the status quo and questioning the value of the process and work activity Using technology to enhance productivity or improve management and service delivery Seeking innovative ways to resolve problems Evaluating outcomes and being willing to change plans, process or the way of doing business Willing to take a reasonable risk which may have positive return to the City

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

BELIEF 7

BELIEF 8

COMMITMENT

TEAMWORK

 Means 1. 2.

3.

4.

5. 6.

7.

 Means

A personal commitment to the City’s mission and values Being loyal and supportive to the City Mayor, City Council and City management Willing to adapt to our changing community and operating environment Working with the community by listening to their needs and involving them appropriately Timely implementation of the Council decisions and direction Promoting understanding among citizens and employees of what is important to us Doing the job right the first time

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1. 2.

3.

4. 5. 6. 7.

Working together to accomplish the City’s mission Knowing and fulfilling your role and responsibilities to help your team achieve its goals Cooperating and collaborating to define goals, to complete tasks, to communicate and to resolve conflicts Being an active member of the team Willing to pitch in and go beyond your defined role Willingness to ask for help and to help others Building a sense of City unity

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

CITY OF FAYETTEVILLE PLAN 2013 – 2018

Copyright © 2012: Lyle Sumek Associates, Inc.

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

City of Fayetteville Goals 2018 Greater Tax Base Diversity – Strong Local Economy More Efficient City Government – Cost-Effective Service Delivery Greater Community Unity – Pride in Fayetteville Growing City, Livable Neighborhoods – A Great Place to Live More Attractive City – Clean and Beautiful Revitalized Downtown – A Community Focal Point Copyright © 2012: Lyle Sumek Associates, Inc.

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

Goal 1 Greater Tax Base Diversity – Strong Local Economy

1. 2.

3. 4. 5.

Retain and grow current businesses and jobs Increase industrial and commercial tax base within the City More jobs with higher wages and increase per capita income Attract more military-based industries Increase occupancy of vacant retail spaces and office spaces

SHORT TERM CHALLENGES AND OPPORTUNITIES

MEANS TO CITIZENS

OBJECTIVES 1. 2. 3. 4. 5. 6.

Job opportunities for citizens and our children Higher-paying job opportunities More diverse tax base and less reliance on property tax for homeowners Opportunities to develop and grow your own business Convenient air travel at a reasonable cost Educational opportunities for a lifetime

1. 2. 3. 4. 5.

Attracting developers and investors to major corridors and specific locations Uncertain future of military spending City’s role in economic development: contact, work activities, “closing the deal”, targeted businesses Working with Chamber of Commerce: economic development performance goals and accountability Increasing the number of “Value added” jobs – higher paying job opportunities

LONG TERM CHALLENGES AND OPPORTUNITIES 1. 2. 3. 4. 5.

Copyright © 2012: Lyle Sumek Associates, Inc.

May 14, 2012

Support for local businesses Existing businesses vs. Attracting businesses – potential competition Skilled workforce retiring or leaving the military Resident resistance: NIMBY attitudes Unprepared workforce for 21st century jobs

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

MAJOR PROJECTS FY 2013

POLICY ACTIONS FY 2013 PRIORITY 1.

Bragg Boulevard Corridor Development Plan

2.

Economic Development Contract with Chamber of Commerce Hope VI Business Park Development Ramsey Street Corridor Development Airport South General Aviation on Doc Bennett Road: Sewer Service

3. 4. 5.

Top

1.

Moderate

ON THE HORIZON FY 2014 – 2018 1. 2. 3. 4.

MANAGEMENT ACTIONS FY 2013 1.

Murchison Road Corridor Development

PRIORITY

5.

Top

6. 7.

Copyright © 2012: Lyle Sumek Associates, Inc.

Hotel and Conference Center: Completion

May 14, 2012

Airport Terminal Master Plan and Capital Projects Cape Fear River Land Use Cedar Creek Road Corridor Development Raeford Road Corridor Development (NCDOT Funding) Economic Development Study: Targeted Businesses Sustainable Communities Foundation Development Public – Private Partnerships: Review

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

Goal 2 More Efficient City Government – Cost-Effective Service Delivery

1.

2. 3.

4. 5. 6.

Greater accountability for performance, results and transparency Services delivered in a costeffective manner Investing in City’s future infrastructure, facilities and equipment Producing results following the strategic plan and budget High level of customer satisfaction with city services Elimination or merging of service duplication of local and state government

SHORT TERM CHALLENGES AND OPPORTUNITIES

MEANS TO CITIZENS

OBJECTIVES 1. 2. 3. 4. 5. 6.

City stewardship of tax dollars Valued services and products for your tax dollars and fees Responsive City services provided in a customer-friendly manner Services delivered in the best, most cost-effective manner City-Public Works Commission working together for your benefit Reasonable tax rate and fees

1. 2. 3. 4. 5.

LONG TERM CHALLENGES AND OPPORTUNITIES 1. 2. 3. 4. 5. 6.

Copyright © 2012: Lyle Sumek Associates, Inc.

State of North Carolina: actions affecting city revenues and services Technology infrastructure and facilities – lack of investment and needing upgrade/replacement Service definition and priority: core responsibilities of city government Recruiting and retaining a qualified quality city workforce Customer expectations and methods: how to operate in a high speed information and service age

May 14, 2012

Workload vs. organization capacity Customer expectations and city employees desires to serve the community Training for city employees Anti government and anti tax attitude – looking for negative experiences and failures Limited analytical capacity of the city organization: managers and workers Flat organization with few middle managers focus on service delivery

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

POLICY ACTIONS FY 2013

MANAGEMENT ACTIONS FY 2013 PRIORITY

PRIORITY

1.

City Manager Selection

Top

1.

Police Staffing (PERF Recommendations)

Top

2.

Comprehensive Classification and Compensation Plan: Short-term Direction, Long-term Funding Strategy FAST Improvements a. Transportation Development Plan b. Paratransit c. Fares City PWC Service Consolidation

Top

2.

City Buildings and Facilities Maintenance Plan

High

3.

City Customer Service Feedback Mechanism

High

3.

4.

Top

High

5.

City-owned Buildings and Facilities: Potential Disposal

High

6.

Sales Tax Distribution: Interlocal Agreement

High

7.

Alternative Revenue Sources Report

High

8.

Contracting for Services: Parks and ROW Maintenance

Copyright © 2012: Lyle Sumek Associates, Inc.

MANAGEMENT IN PROGRESS FY 2013 1.

Police Chief Selection

Moderate

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

ON THE HORIZON FY 2014 – 2018 1. 2. 3. 4. 5. 6. 7. 8.

ON THE HORIZON FY 2014 – 2018 (Cont.)

Impact Fees: Advocacy FAST: Countywide Service City Services and Service Levels City Funding for Contract Services Goals and Performance Benchmark Matrix Consolidated 9-1-1 Communications Center Study Police/Fire Employees (Grant): Funding Dedicated New Funding Source for Police and Fire

Copyright © 2012: Lyle Sumek Associates, Inc.

9. 10. 11. 12. 13. 14. 15. 16.

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State Lobbyist Human and Social Services Financial Policies: Revenues, Building Facilities Organizational Climate and Employee Survey Leaf Pick Up Bulky Item Pick Up Policy City – County Service Consolidation Contracting for Service Delivery: Other Services

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

Goal 3 Greater Community Unity – Pride in Fayetteville

1. 2. 3.

4. 5.

Better informed citizenry about City and City government Increase community dialog on major issues Develop and maintain collaborative working relations among various governmental units Increase trust and confidence in City government Marketing the City

SHORT TERM CHALLENGES AND OPPORTUNITIES

MEANS TO CITIZENS

OBJECTIVES 1. 2. 3. 4.

5. 6.

Feeling like part of the community Greater awareness of the City Volunteering and contributing to the City and the community Opportunities to participate in City government to make decisions and to shape plans City leaders working for the betterment of the City Protection of yours and the City’s interests

1. 2. 3. 4. 5.

LONG TERM CHALLENGES AND OPPORTUNITIES 1. 2. 3. 4. 5.

Copyright © 2012: Lyle Sumek Associates, Inc.

May 14, 2012

Residents expectations: government is the solution Limited positive advocacy for the community Uninformed citizenry acting on personal bias and incomplete information/misinformation Vocal minority and lack of engagement of the majority Racial divide in community

Forced annexation and anti city attitude Residents passing through Fayetteville with a short timer perspective Everything has become personal – attack attitude Fairness and distribution of equity – perception that rich get the benefits Personal stereotyping and bias

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

MANAGEMENT IN PROGRESS FY 2013

POLICY ACTIONS FY 2013 PRIORITY 1. 2.

Homeless: City Policy and Actions on Emergency Shelter Citizen Engagement Strategy

Moderate

1.

250th Celebration Event

ON THE HORIZON FY 2014 – 2018 MANAGEMENT ACTIONS FY 2013 PRIORITY 1.

City Communications Plan

Copyright © 2012: Lyle Sumek Associates, Inc.

High

May 14, 2012

1. 2. 3.

Racial Divide/Healing Citizen Survey Youth Council

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

Goal 4 Growing City, Livable Neighborhoods – A Great Place to Live

1. 2.

3. 4.

5.

6.

Consistent improvement in reducing crime rates Well-organized neighborhoods with residents taking pride and responsibility for the neighborhood Safe streets with vehicles traveling at the posted limits Manage the City’s future growth and development with quality development and redevelopment reflecting plans, policies, and standards Improve mobility within the City: road capacity, traffic flow, public transportation Increase recreation and leisure for all

Copyright © 2012: Lyle Sumek Associates, Inc.

SHORT TERM CHALLENGES AND OPPORTUNITIES

MEANS TO CITIZENS

OBJECTIVES 1. 2. 3. 4. 5.

A safe, secure feeling throughout the City Residents want to live within the City Convenience – shopping, recreation, education, entertainment Positive choices of activities in your leisure time Support for families, seniors and youth

1. 2. 3. 4. 5. 6.

Perception of community and personal safety Traffic congestion and flow Police working with residents Lack of recreational and leisure opportunities within city Long range planning for community growth – city and PWC Providing services to annexed areas

LONG TERM CHALLENGES AND OPPORTUNITIES 1. 2. 3. 4. 5.

May 14, 2012

Aging neighborhoods needing revitalization Increasing foreclosures and vacant buildings Degree of development regulation Attitude toward “Annexation” NCO housing on Fort Bragg

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

MAJOR PROJECTS FY 2013

POLICY ACTIONS FY 2013 PRIORITY 1.

Park Bond Referendum

Top

2.

Police Substation(s)

Top

3. 4.

PWC Services to Non City Residents Panhandling Ordinance: Citywide

High

1.

2. 3. 4.

Sidewalks in Developed Areas  Hoke Loop  Bragg Boulevard Storm Water Projects Cross Creek Linear Park Phase 3A Grove Street Safety Project (NCDOT)

MANAGEMENT ACTIONS FY 2013 PRIORITY 1.

Growth Plan for Municipal Influence Area

2.

Rental Action Management Plan: Implementation

Top

3.

Community Wellness Plan Crime Reductions Strategy: Reclaiming Neighborhoods

Top

4.

Speed Limits: Review

High

Copyright © 2012: Lyle Sumek Associates, Inc.

Top

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

ON THE HORIZON FY 2014 – 2018 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.

Copyright © 2012: Lyle Sumek Associates, Inc.

Shaw Heights/Julie Heights Annexations Gates IV Annexation Street Lights: Compliance with City Standards Development Impact Analysis on the Community Returning Veterans Youth/Pre Teen Programs Private Roads Policy Framework: City Role Comprehensive Land Use Plan Civilian Police Review Panel Annexation Strategy Cross Creek Linear Park 3A

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

Goal 5 More Attractive City – Clean and Beautiful

1. 2.

3. 4. 5.

Clean and beautiful community with less trash and less visual blight Develop, adopt and support standards that buffer differing land uses and assure attractive commercial buildings Increase green spaces throughout the city Have signage reflecting the surrounding community character Incorporate “green buildings” concepts and LEED equivalency

SHORT TERM CHALLENGES AND OPPORTUNITIES

MEANS TO CITIZENS

OBJECTIVES 1. 2. 3. 4. 5.

Taking responsibility for your property and cleaner community Protection of your property values Pride in the City and in your neighborhood Fayetteville becoming a showcase for guests/visitors Less trash and junk

1. 2. 3. 4. 5.

6.

Blighted areas needing city actions Differing values: attractiveness and city government’s role “Ugly” impact on economic development and business attraction Creating a “Positive First Impression” for City of Fayetteville Property owners, residents, individuals and businesses not taking responsibility for property and building appearance Continuing momentum of beautification programs and activities

LONG TERM CHALLENGES AND OPPORTUNITIES 1. 2.

Copyright © 2012: Lyle Sumek Associates, Inc.

May 14, 2012

Degree of city actions and regulations Fayetteville’s acceptance of lower quality and standards

Project 120408

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

MAJOR PROJECTS FY 2013

POLICY ACTIONS FY 2013 PRIORITY 1. 2. 3. 4. 5.

Commercial Recycling Texfi Clean Up (with PWC) Sign Ordinance: Revision Graffiti Removal Policy/Plan Undergrounding Utilities

High

1.

ON THE HORIZON FY 2014 – 2018 1. 2. 3. 4.

Copyright © 2012: Lyle Sumek Associates, Inc.

Cape Fear River Trail Development: Phase 2

May 14, 2012

North Carolina Veterans Park: Phase 2 Cape Fear River Trail Development: Phase 3 Gateway Beautification Illegal Dumping

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

Goal 6 Revitalized Downtown – A Community Focal Point

1. 2. 3. 4.

5. 6.

Convenient access to Downtown Financially self-sustaining Museum of Art Expand World Class North Carolina Veterans’ Park Make Downtown a viable neighborhood with services available Increase building occupancy with successful businesses Increase residents living in Downtown

SHORT TERM CHALLENGES AND OPPORTUNITIES

MEANS TO CITIZENS

OBJECTIVES 1. 2. 3. 4. 5. 6.

Places to live Downtown Going Downtown for entertainment and culture A place that you want to go Easy access Downtown known as the place for community events and festivals Greater use of Cape Fear River

1. 2. 3. 4. 5. 6.

Prince Charles visual blight Attracting residents to Downtown Coordination of special events and Downtown Vital Downtown as the “heart of the Fayetteville community” Helping residents to discover a revitalized Downtown Impact of parking deck and need for enforcement

LONG TERM CHALLENGES AND OPPORTUNITIES 1. 2. 3.

Copyright © 2012: Lyle Sumek Associates, Inc.

May 14, 2012

Mix of Downtown businesses Maintaining momentum for the Downtown Rail lines and traffic – lack of beautification

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

MANAGEMENT IN PROGRESS FY 2013

POLICY ACTIONS FY 2013 PRIORITY 1.

“Old Days Inn” Site Development

2. 3.

Downtown Master Plan: Update Multi Modal Center

High

1.

Municipal Service District

Moderate

MAJOR PROJECTS FY 2013 1.

Wayfinding Signs

MANAGEMENT ACTIONS FY 2013 PRIORITY 1.

Prince Charles Hotel

ON THE HORIZON FY 2014 – 2018

Top 1. 2. 3.

Copyright © 2012: Lyle Sumek Associates, Inc.

May 14, 2012

Vacant Buildings Rowan Street Bridge/NW Gateway (NCDOT) Residential Development Strategy

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

CITY OF FAYETTEVILLE ACTION AGENDA FOR FISCAL YEAR 2013

Copyright © 2012: Lyle Sumek Associates, Inc.

May 14, 2012

Project 120408

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

City of Fayetteville Policy Agenda for Fiscal Year 2013 TOP PRIORITY Bragg Boulevard Corridor Development Plan City Manager Selection Comprehensive Classification and Compensation Plan: Short-term Direction, Long-term Funding Strategy FAST Improvements Park Bond Referendum Police Substation(s)

Copyright © 2012: Lyle Sumek Associates, Inc.

May 14, 2012

Project 120408

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

HIGH PRIORITY City PWC Service Consolidation City-owned Buildings and Facilities: Potential Disposal Sales Tax Distribution: Interlocal Agreement PWC Services to Non City Residents Alternative Revenue Sources “Old Days Inn” Site Development Commercial Recycling

MODERATE PRIORITY Economic Development Contract with Chamber of Commerce Contracting for Services: Parks and ROW Maintenance Homeless: City Policy and Actions on Emergency Shelter Downtown Master Plan: Update

Copyright © 2012: Lyle Sumek Associates, Inc.

May 14, 2012

Project 120408

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

City of Fayetteville Management Agenda for Fiscal Year 2013 TOP PRIORITY Murchison Road Corridor Development Police Staffing (PERF Recommendations) Growth Plan for Municipal Influence Area Rental Action Management Plan: Implementation Community Wellness Plan Crime Reductions Strategy: Reclaiming Neighborhoods Prince Charles Hotel

HIGH PRIORITY City Buildings and Facilities Maintenance Plan City Customer Service Feedback Mechanism City Communications Plan Speed Limits: Review

Copyright © 2012: Lyle Sumek Associates, Inc.

May 14, 2012

Project 120408

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Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

City of Fayetteville Management in Progress for Fiscal Year 2013 Police Chief Selection 250th Celebration Event Municipal Service District

Copyright © 2012: Lyle Sumek Associates, Inc.

May 14, 2012

Project 120408

39


Strategic Plan: 2013 – 2018 – 2027/Mayor, City Council and City Manager/Fayetteville, North Carolina

City of Fayetteville Major Projects for Fiscal Year 2013 Hotel and Conference Center: Completion Sidewalks in Developed Areas: Hoke Loop, Bragg Boulevard Storm Water Projects Cross Creek Linear Park Phase 3A Grove Street Safety Project (NCDOT) Cape Fear River Trail Development: Phase 2 Wayfinding Signs

Copyright © 2012: Lyle Sumek Associates, Inc.

May 14, 2012

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City of Fayetteville Strategic Plan 2013 > 2018 > 2027