Tropical Storms & Hurricanes ... Don’t Delay! Make a Plan
Shelters Are a Last Resort ... During/After the Storm
P5 / Inspecting Utilities ... Disaster Supplies Kit
Children ... Emergency Food Supply
P7 / FAQ’s P8 / Generators
P9 / Pets P10 / Important Telephone
P11 / Publix Stores With
P13 / Gas Stations With
Home Depot & Lowe’s Stores With Generators Transfer Switches
What To Do When
Hurricane Wilma October 24, 2005 Hurricane Wilma intensified from
tropical storm to Category 5 in just
over a day. It remains the strongest Atlantic cyclone ever recorded.
NASA/Goddard Space Flight Center Visualization Studio
here’s no escaping Florida’s hurricane season, but there’s plenty of information available to help Boynton Beach residents stay safe. A compilation of the best advice from experts at the City of Boynton Beach, the American Red Cross, the Federal Emergency Management Agency (FEMA) and other knowledgeable sources, this guide is designed to enable you to focus your activities before, during and after the storm, and to easily locate specific instructions. With this guide, you will know what to do inside and outside your home at every critical stage as well as what to expect. Mayor Woodrow Hay Whether you plan to evacuate or stay at home, this guide tells you what you will need and what you will
need to do. Your home and your essentials will be ready. So will you.
U.S. forecasters predict that this year’s Atlantic hurricane season will produce a normal number of about nine to 15 tropical storms with as many as four to eight of these becoming hurricanes. Experts believe that the best way to cope with a hurricane is to prepare a plan in advance. By doing so, you can minimize the dangers of these storms and reduce the discomforts of recovery and the time required to return your life to normal. Be assured that City staff is well prepared
to assist with recovery efforts and will use every resource available. However, everyone must take responsibility for being prepared, and this guide can help. I urge you to read this material thoroughly and discuss it with your family. You should develop your family plan together, write it down and keep your handbook readily available during the hurricane season.
We have learned much since hurricanes Frances, Jeanne and Wilma struck our area over five years ago. With some forethought and planning, we can protect our homes and families.
“ U.S. forecasters predict that this year’s Atlantic hur-
ricane season will produce a normal number of about nine to 15 tropical storms, with as many as four to eight of those becoming hurricanes.
Tropical Storms and Hurricanes
Tropical storms and hurricanes are formed when several different weather conditions occur at the same time. The two basic elements needed are warm ocean waters and favorable wind conditions. The conditions, called tropical cyclones, occur every year in the Tropics between late May and early November. A tropical storm is a lesser form of a hurricane. On average, about 10 named tropical storms develop each hurricane season. About half of these strengthen into hurricanes. A hurricane is a tropical cyclone with winds exceeding 74 mph, originating in the tropical regions of the Atlantic Ocean, the Caribbean Sea or the Gulf of Mexico. There are five strengths of hurricanes. They are categorized according to their sustained winds. Category 1 is the weakest while Category 5 is the most powerful. Hurricanes and tropical storms present four distinct hazards: Storm surge, winds, tornados and rain.
Storm surge is the most dangerous hazard. Storm surge is a large dome of water that is pushed up on the land as the hurricane comes ashore. The winds that generate storm surge also cause damage themselves. Most vulnerable to these winds are trees, power lines, signs, manufactured homes, recreational vehicles and homes and businesses with unprotected windows.
As they move on shore, hurricanes can spawn tornados. These tornados often occur without warning and add to the destructive potential of the hurricane. Hurricane and tropical storms often bring very heavy rains for extended period. From 6 to 8 inches of rain can fall in 24 hours or less, producing flooding in many areas.
Don’t Delay! Make a Plan Now With the start of hurricane season, citizens should prepare now in anticipation of any number of storms that could make landfall. As a major storm event can threaten our area at any time when the season is upon us, please familiarize yourself with your own evacuation criteria.
Should we be threatened by a storm that may require evacuation, it is vital that you develop your family’s evacuation plan based on the following guidelines: Under the threat of a Category 1 or Category 2 Hurricane
• All coastal barrier islands and ALL mobile homes (including FEMA trailers) MUST evacuate. • All properties within one block of a coastal/tidal body of water • All areas prone to flooding
Under the threat of a Category 3, 4 or 5 Hurricane
• All areas evacuated under Category 1 and 2 hurricanes will apply PLUS: • All areas east of Federal Highway/US 1 within the city limits of Gulf Stream, Hypoluxo and Briny Breezes. • All areas east of the railroad tracks within the city limits of Boynton Beach.
Outside of these mandatory evacuation zones, we strongly urge you to STAY IN YOUR HOUSE AND OFF THE STREET, unless your home has experienced flooding in the past. You will need to gather at least 5-7 days worth of these essential supplies: 1 gallon of water per person per day; plenty of canned or non-perishable food items (don’t forget the manual can opener!); any Must-Have personal supplies like medications and/or toiletries; and plenty of cash as ATM’s and debit machines may be out of service for some time.. Be prepared for airport closures, full or cancelled flights if you wait until the last minute to fly out of the area, should you so choose. Make any essential plans now and prepare to depart days prior to any anticipated landfall. Keep in mind that these storms are notorious for changing direction. If you plan to drive out, you may find yourself headed directly into a threatened area or stuck in traffic. So leave early and have an alternative plan. Again, outside of the mandatory evacuation zones, we strongly urge you to STAY IN YOUR HOUSE AND OFF THE STREET.
Tropical Depression Beryl, taken by NOAA’s GOES-13 satellite, May 29, 2012.
Shelters Are a Last Resort
In the event of a major tropical storm or hurricane, keep in mind that Red Cross Shelters are to be used as your last resort only. You must wait until a particular shelter has been officially declared open. Shelters will be crowded and uncomfortable. You will need to bring your own pillows and blankets, food, water, and prescription medications for at least 5-7 days. Bring small quiet toys, games and books if you have young children with you. NO PETS, NO ALCOHOL, NO FIREARMS are permitted into the shelters. Tune to local radio and television stations, including BBTV Comcast channel 99, for shelter locations. If you or someone you know requires non-critical medical support, you MUST Pre-register with the county Office of Emergency Management immediately by calling (561) 712-6400 to enter the Special Care Shelter. You will need to bring supplies for 5-7 days, including food, water, medication, nebulizer, and oxygen equipment. Don’t forget a backup battery for ventilators and enough oxygen cylinders.
Identify a “Safe Room”
If you do not evacuate, it is VITAL that you identify a “safe room” in your house. A “safe room” has no windows and will be toward the center of your house preferably on the lower level as wind strength increases as you move higher. Large interior closets, hallways, bathrooms, or stairwells are good examples. At the same time, be mindful of the fact that these storms have the potential
1. Independence Middle School 4001 Greenway Dr., Jupiter 33458 2. Palm Beach Gardens High School 4245 Holly Dr., Pam Beach Gardens 33410 3. Dr. Mary McLeod Bethune Elementary School 1501 Ave. U, Riviera Beach 33430 4. Seminole Ridge High School 4601 Seminole Pratt Whitney Rd. Loxahatchee 33470 5. West Gate Elementary School 1545 Loxahatchee Dr., West Palm Beach 33409 6. Forest Hill High School 6901 Parker Ave., West Palm Beach 33405 7. Palm Beach Central High School 8499 Forest Hill Blvd., Wellington 33411 8. John I. Leonard High School 4701 10th Ave. N., Greenacres 33463 9. Park Vista High School 7900 Jog Rd., Boynton Beach 33427 10. Boynton Beach High School 4975 Park Ridge Rd., Boynton Beach 33426 11. Atlantic Community High School 2455 W. Atlantic Ave., Delray Beach 33445 12. Boca Raton High School 1501 NW 15th Ct., Boca Raton 33486 13. West Boca Raton High School 12811 Glades Rd., Boca Raton 33438
for dramatic flooding, so please be prepared under these conditions as well.
• Be sure to designate an out-of-town emergency contact if you choose to stay. • Assign an emergency meeting place in case your family gets separated. • Don’t forget to include your pets in your planning.
• Stay put until the storm has passed completely; there may be extreme hazards due to the force of the wind.
• Find the fire extinguisher BEFORE turning on the power. • Stay away from all downed power lines and nearby puddles as they can become electrically charged at any time, including after the storm when the power is restored. Power lines are NEVER safe to touch. • Keep your children close. • DO NOT drink tap water until officials have announced it’s safe. • Avoid driving to keep cluttered roads as clear as possible for Fire Rescue and other official vehicles. • Call your out-of-town emergency contact to notify them you’re all right, and then please avoid using the phone if you can. • Keep in mind, normal services such as garbage collection, water, electric, landline and cell phone service may be delayed following a severe storm. Please do not stack debris around power poles, mailboxes or fences as this will hinder the resumption of service by impeding repairs. • Do make sure your house number is clearly visible, if possible, in case fire or other emergency crews need to find your address or your neighbors’.
After the Storm
Use extreme caution. There may be danger all around you. • Find the fire extinguisher BEFORE turning on the power. • Stay away from all downed power lines and nearby puddles as they can become electrically charged at any time, including after the storm when the power is restored. Power lines are NEVER safe to touch. • Keep your children close. • DO NOT drink tap water until officials have announced it’s safe. • Avoid driving to keep cluttered roads as clear as possible for Fire Rescue and other official vehicles. • Call your out-of-town emergency contact to notify them you’re all right, and then please avoid using the phone if you can. • Keep in mind, normal services such as garbage collection, water, electric, landline and cell phone service may be delayed following a severe storm. Please do not stack debris around power poles, mailboxes or
During the Storm
Stay indoors until the storm has passed completely. Remember, the eye of the storm will be relatively calm but the storm will continue once it passes.
• DO NOT use candles or kerosene during the storm as they present serious fire hazards. • If your house starts to break apart, cover yourself with a mattress and pillows.
Emergency Water Purification
• Boil water at a full rolling boil for at least 10 minutes. OR
• Add 16 drops of regular, unscented, chlorine bleach to 1 gallon of water and mix. • Do not use lemon scented or other scented bleaches. • Let stand for 30 minutes and check for a slight chlorine odor. • If there is no odor, repeat and let stand for 15 minutes more. • After purification, chill water to improve taste.
fences as this will hinder the resumption of service by impeding repairs. • Do make sure your house number is clearly visible, if possible, in case fire or other emergency crews need to find your address or your neighbors’.
What To Do When BEFORE THE SEASON STARTS
• Identify the media sources you will need to obtain information. • Include The Emergency Email & Wireless Network at www.emergencyemail.org. • Here you can obtain data via email and text messaging sent to your cell phone or digital pager. • Share this information with family and friends. • Contact the local emergency management office or American Red Cross chapter, and ask for the community hurricane preparedness plan. This plan should include information on the safest evacuation routes and nearby shelters. • Learn safe routes inland. • Be ready to drive 20 to 50 miles inland to locate a safe place. • Have disaster supplies on hand. • Flashlight and extra batteries. • Portable, battery-operated radio and extra batteries. • First aid kit and manual. • Emergency food and water. • Non-electric can opener. • Essential medicines. • Cash and credit cards. • Sturdy shoes. • Make arrangements for pets. • Make sure that all family members know how to respond after a hurricane.
Check on friends, relatives, and neighbors, especially older adults and people with disabilities or health conditions, and assist them with their preparation and evacuation. • Teach family members how and when to turn off gas, electricity, and water. • Teach children how and when to call 9-1-1, police, or fire department and which radio station to tune to for emergency information. • Protect your windows. • Permanent shutters are the best protection. A lower-cost approach is to put up plywood panels. Use 1/2 inch plywood - marine plywood is best - cut to fit each window. Remember to mark which board fits which window. • Pre-drill holes every 18 inches for screws. Do this long before the storm. • Trim back dead or weak branches from trees. • Check into flood insurance. • You can find out about the National Flood Insurance Program through your local insurance agent or emergency management office. There is normally a 30-day waiting period before a new policy becomes effective. • Homeowners policies do not cover damage from the flooding that accompanies a hurricane. • Develop an emergency communication plan. • In case family members are separated from one another during a disaster (a real possibility during the day when adults are at work and children are at school), have a plan for getting back together.
• Ask an out-of-state relative or friend to serve as the “family contact.” After a disaster, it’s often easier to call long distance. Make sure everyone in the family knows the name, address, and phone number of the contact person. During a Hurricane Watch
A Hurricane Watch is issued when there is a threat of hurricane conditions within 24-36 hours. • Listen to a battery-operated radio or television for hurricane progress reports. • Check emergency supplies. • Fuel car. • Bring in outdoor objects such as lawn furniture, toys, and garden tools and anchor objects that cannot be brought inside. • Secure buildings by closing and boarding up windows. Remove outside antennas. • Turn refrigerator and freezer to coldest settings. Open only when absolutely necessary and close quickly. • Store drinking water in clean bathtubs, jugs, bottles, and cooking utensils. • Store valuables and personal papers in a waterproof container on the highest level of your home. • Review evacuation plan. • Moor boat securely or move it to a designated safe place. Use rope or chain to secure boat to trailer. Use tie downs to anchor trailer to the ground or house.
During a Hurricane Warning
A Hurricane Warning is issued when hurricane conditions - winds of 74 miles per hour or greater, or dangerously high water and rough seas - are expected in 24 hours or less.
• Listen constantly to a battery-operated radio or television for official instructions. • If in a mobile home, check tie downs and evacuate immediately. • Avoid elevators. • If at home, stay inside, away from windows, skylights, and glass doors. • Keep a supply of flashlights and extra batteries handy. Avoid open flames, such as candles and kerosene lamps, as a source of light. • If power is lost, turn off major appliances to reduce power “surge” when electricity is restored. • If officials indicate evacuation is necessary, leave as soon as possible. Avoid flooded roads and watch for washed-out bridges. • Secure your home by unplugging appliances and turning off electricity and the main water valve. • Tell someone outside of the storm area where you are going. • If time permits, and you live in an identified surge zone, elevate furniture to protect it from flooding or better yet, move it to a higher floor. • Take pre-assembled emergency supplies, warm protective clothing, blankets and sleeping bags to shelter. • Lock up home and leave.
After the Storm
Stay tuned to local radio for information. • Help injured or trapped persons. • Give first aid where appropriate. • Do not move seriously injured persons unless they are in immediate danger of further injury. Call for help. Return home only after authorities advise that it is safe to do so. • Avoid loose or dangling power lines and report them immediately to the power company, police, or fire department. • Enter your home with caution. Beware of snakes, insects, and animals driven to higher ground by flood water. • Open windows and doors to ventilate and dry your home. • Check refrigerated foods for spoilage. • Take pictures of the damage, both to the house and its contents for insurance claims. • Drive only if absolutely necessary and avoid flooded roads and washed-out bridges. • Use telephone only for emergency calls. •
Inspecting Utilities in A Damaged Home
• Check for gas leaks. If you smell gas or hear blowing or hissing noise, open a window and quickly leave the building. Turn off the gas at the outside main valve if you can and call the gas company from a neighbor’s home. If you turn off the gas for any reason, it must be turned back on by a professional. • Look for electrical system damage. If you see sparks or broken or frayed wires, or if you smell hot insulation, turn off the electricity at the main fuse box or circuit breaker. If you have to step in water to get to the fuse box or circuit breaker, call an electrician first for advice. • Check for sewage and water lines damage. If you suspect sewage lines are damaged, avoid using the toilets and call a plumber. If water pipes are damaged, contact the water company and avoid the water from the tap. You can obtain safe water by melting ice cubes.
Disaster Supplies Kit
Disasters happen anytime and anywhere. When disaster strikes, you may not have much time to respond. Your family will cope best by preparing for disaster before it strikes. One way to prepare is by assembling a Disaster Supplies Kit. Once disaster hits, you won’t have time to shop or search for supplies. If you’ve gathered supplies in advance, your family can endure an evacuation or home confinement. Prepare Your Kit
Place the supplies you’d most likely need for an evacuation in an easy-to-carry container such as a large, covered trash container, a camping backpack or a canvas bag. There are six basics you should stock for your home: water, food, first aid supplies, clothing and bedding, tools and emergency supplies, and special items. Food
Store at least a 5-7 day supply of non-perishable food. Select foods that require no refrigeration, cooking and little or no water to prepare. If you must heat food, pack a can of Sterno. Select food items that are compact and lightweight. Include a selection of the following foods: • Ready-to-eat canned meats, fruits, vegetables • Infant food • Bread and biscuits
Canned juices Staples (salt, sugar, etc.)
First Aid Kit
Purchase a comprehensive first aid kit for your home and a travel kit for every car. A first aid kit should include: • • • • • • • •
Assorted sterile adhesive Assorted sizes of safety pins Cleansing agent/soap Latex gloves (2 pair) 2” and 4” gauze pads (4-6) Triangular bandages (3) Tube of petroleum jelly 2” and 3” sterile rolled bandages
• • • • • • •
Scissors Tweezers Needle Moistened towelettes Antiseptic Thermometer Tongue blades (2)
• • •
Pain reliever (aspirin or non-aspirin) Antacid Anti-diarrhea medication
• Syrup of Ipecac (to induce vomiting) and activated charcoal (use if advised by Poison Control Center) • Laxative • Sunscreen
Tools and Supplies
• Paper cups, plates, plastic utensils • Battery-operated radio, extra batteries • Flashlight, extra batteries • Non-electric can opener, utility knife • Shut-off wrench to turn off household gas, water • Fire extinguisher • Pliers • Tape • Aluminum foil
• • • • • • • • •
• Toilet paper, towelettes • • Soap, liquid detergent • • Personal hygiene items, feminine prod- • ucts
Clothing and Bedding
• One complete change of clothing and footwear per person • Sturdy shoes or work boots • Blankets or sleeping bags
Plastic storage containers Paper, pencil Cash or traveler’s checks Needles, thread Medicine dropper Whistle Plastic sheeting Matches in waterproof container Area map (for locating shelters) Plastic garbage bags, ties Plastic bucket with tight lid Household chlorine bleach
Rain gear Sunglasses
Remember family members with special requirements, such as infants, elderly or disabled persons. For Baby • • • • • •
Formula Diapers Bottles Powdered milk Medications Small toys
For Adults • • • • • •
Heart, high blood pressure medication Insulin Prescription drugs Denture Needs Contact lenses, supplies Extra eyeglasses
Children can feel very frightened during a disaster and afterwards some children may show temporary changes of behavior. For most children, these changes will be mild, not last long and diminish with time. Here are some things that parents and caregivers can do to help alleviate a child’s anxieties and fears.
• Encourage your children to talk and listen to their concerns • Calmly provide factual information about the disaster and plans for ensuring their ongoing safety. • Involve your children in updating your family disaster plan and disaster supplies kit. • Practice your plan. • Involve your children by giving them specific tasks to let them know they can help restore family and community life. • Spend extra time with your children. • Re-establish daily routines for work, school, play, meals and rest.
Preparing an Emergency Food Supply As you stock food, take into account your family’s unique needs and tastes. Familiar foods are important. They lift morale and give a feeling of security in times of stress. Try to include foods that they will enjoy and that are also high in calories and nutrition. Foods that require no refrigeration, water, special preparation or cooking are best.
Important Family Documents
Keep these records in a waterproof, portable container: • • • • • • •
Will, insurance policies, contracts, deeds, stocks, bonds Passports, Social Security cards, immunization records Bank account numbers Credit card account numbers and companies Inventory of valuable household goods Important telephone numbers Family records (birth, marriage, death)
Store your kit in a convenient place known to all family members. Keep a smaller version of the Disaster Supplies Kit in the trunk of your car. Keep items in airtight plastic bags. Rethink your kit and family needs at least once a year; replace batteries, update clothes, etc.
• Keep food in a dry, cool spot – a dark area if possible. • Open food boxes and other re-sealable containers carefully so that you can close them tightly after each use. • Wrap perishable foods, such as cookies and crackers, in plastic bags and keep them in sealed containers. • Empty open packages of sugar, dried fruits and nuts into screw-top jars or airtight canisters for protection from pests. • Inspect all food for signs of spoilage before use. • Throw out canned goods that become swollen, dented or corroded. • Use foods before they go bad, and replace them with fresh supplies, dated with ink or marker. Place new items at the back of the storage area and older ones in front.
Storm Preparedness Guidelines Public Works Department
The Public Works Department has prepared the following guidelines for debris management before and after a storm event to help you get ready for hurricane season. Pre-Hurricane Season Maintenance
• December through April – All major cutting of vegetation (i.e., tree removal) should be completed long before June 1st, the beginning of hurricane season. Do all major cutting/tree removal from December 1st through April 30th. • Cut back all trees and weak branches that could contact buildings. • Thin your foliage so wind can flow freely through branches, decreasing the chance that trees/plants will be uprooted. • Place tree trimmings at the curb on your regular scheduled bulk trash or vegetation day and follow the length requirement not exceeding four feet (4’) in length and/or four inches (4”) in diameter. • Containerize small pieces of vegetation such as pine needles, leaves, twigs, etc. in bags or cans that weigh less than 50 lbs when full and place at the curb on your scheduled vegetation day. • Clean your yard of any items that could become missiles in a storm such as old lumber, broken lawn furniture, etc. and place curbside on your bulk waste collection day.
Once a Storm Has Been Named
• Do not cut down trees or do major yard work. • Do not begin construction projects that produce debris. • Once a watch or warning has been issued, do not trim vegetation of any kind. • Mass cutting places a tremendous burden on the normal collection process and there is not enough equipment or manpower to collect the additional material before the storm makes landfall. You could put not only yourself at risk but your neighbors as well. • Do not take materials to the curb, transfer stations or landfill during a watch or warning period. Services may be suspended and facilities closed early to prepare for the storm.
After The Storm Has Passed PLEASE BE PATIENT!
The Public Works Department’s number
one priority is the collection of household garbage. As soon as the transfer stations and landfill open normal household garbage will be picked up on your normal scheduled day.
• Keep household garbage, recycling and vegetative and/or construction storm debris in separate piles. • Don’t place any debris near or on a fence, mailbox, power line equipment, poles, transformers, downed electrical wiring, water meters or storm drains.
Contact the Public Works Department at (561) 742-6200 for updates on your collection services.
We ask all residents to be our partners in restoring the City to its pre-storm state. Your cooperation and support enables us to complete the entire process in the quickest, safest and most efficient manner possible. • Once a major storm has passed, the City’s response plan includes: • Re-establishing normal household garbage and food waste collection is our first priority. • It may be between 1 and 3 weeks before the first collection of storm debris (vegetation and building material) is provided. • Clean vegetation only will be collected on the first pass after a storm.
FREQUENTLY ASKED QUESTIONS
Q. Does the City collect storm debris, or is it FEMA that provides the service? A.The City of Boynton Beach Solid Waste Division provides debris removal service. In addition the City contracts with vendor(s) to assist with debris removal in the event of a major storm. The City manages storm debris in accordance with FEMA rules and guidelines. Q. I live in a gated community or on a private road. Will the City collect my storm debris? A. Yes, if you reside within the City limits and receive curbside collection your storm debris will be collected at the curb. Q. When can we expect to have the first collection of storm debris? A. Depending upon the severity of the storm, it may be 1 – 3 weeks before residents receive their first collection of storm debris.
Q. How soon will my regular garbage be collected following a storm? A. Garbage collection is our first priority and it will be the first thing collected following a storm. Residents should place garbage curbside on their regular scheduled collection day. Q. How many times will the City and/or the Debris Contractor collect hurricane related
debris from my home? A. The City and Contractors provided a minimum of 3 passes following the storms of 2004 and 2005. The actual number of times can change depending upon the severity of the storm and the amount of damage it leaves behind.
Q. Why do I have to separate my yard waste from my construction debris? Can’t you pick them up in the same truck? A. The collection of storm debris can be very costly and keeping debris types separate reduces the overall cost, which is a savings to the taxpayer. Processing clean vegetation is cheaper than processing vegetation with construction and other debris mixed in.
Q. If our community does not want to wait for the City and we hire a private contractor, will we get reimbursed? A. NO. There is no reimbursement provided to any individual or community that hires a private contractor to remove and dispose of storm debris generated from a federally declared natural disaster. Q. My fence blew down. Will the City pick it up from the curb? A. Yes. Fencing should be placed at the curb in a pile separate from vegetative debris and household garbage.
Q. Will my stumps also be collected? A. Yes, stumps are collected, however they are picked up by a separate contractor and generally collected from the middle to the end of our cleanup efforts.
Q. The crews left a lot of leaves and pine needles when they picked up my large pile. Who is responsible for cleaning that up? A. The homeowner is responsible for cleaning up residual debris following the first collection. All leaves, twigs, pine needles etc. need to be raked up and containerized in plastic bags for collection on the next pass. The heavy equipment cannot collect small debris that is not containerized. For additional information, contact the Public Works Department at (561) 742-6200. Utility Hurricane Guidelines Three Months Prior
DO identify your water provider by checking your water bill. The “four corners” of the City of Boynton Beach’s water system are Hypoluxo Road and Military Trail, Flavorpict Road and Military Trail, Hypoluxo Road and US 1, and Gulfstream Boulevard and US 1. We also serve the barrier island from Boynton Inlet south to Gulfstream Park. If you live ouside of these two areas you are likely served by another utility. If you are unsure, please call us at (561) 742-6964. This information is important when boil water orders are announced after the storm.
DO collect plastic one gallon bottles. Empty bottled water bottles are perfect. Wash bottles that have contained potable liquids other than water with soap and water. DO purchase a small bottle of unscented bleach for emergency water purification. 24 Hours Prior
Fill empty plastic bottles with tap water. One gallon per person per day is recommended. Plan on 5-7 days without running, potable water. Clean bathtubs and sinks and fill them with tap water. This water can have multiple uses such as washing and toilet flushing in the unlikely event of a total water outage. It can also be used for drinking, if properly purified. After The Storm
Tune to local media sources for updates on boil water advisories. Follow water purification instructions, if a boil water order is issued for Boynton Beach. Survey your property, if it is safe to do so. Report any broken water or sewer lines to us.
Please refrain from any frivolous use of water such as car or driveway washing. Water and sewer systems will not be operating efficiently after the storm. The water plants are generally struggling to maintain water pressure. Unnecessary water use reduces pressure. Limit toilet flushing as well. Sewage pumping stations may not be operational due to power outages. Acceptable Uses of Water During a Boil Water Order • Dish washing by a machine using hot water • Dish washing by hand, rinsing with bottled or boiled water • Clothes washing • Bathing and showering (Do not expose open wounds to the water) • Car washing • Lawn watering • Household cleaning
Unacceptable Uses of Water During a Boil Water Order • Drinking • Tooth brushing • Cooking, unless the water is boiled for 1 minute • Washing fruits and vegetables
As a general rule, do not drink the water and do not eat anything that has been in contact with the water.
Immunocompromised people should use bottled water to avoid health risks. See page 10 for more details.
Using a Generator When Disaster Strikes The following information, developed by the Red Cross with technical advice from the Centers for Disease Control and Prevention, the National Fire Protection Association (publisher of the National Electric Code®) and the U. S. Consumer Product Safety Commission, is provided to address questions about using a generator when disaster strikes. Purchasing a Generator
If you choose to buy a generator, make sure you get one that is rated for the amount of power that you think you will need. Look at the labels on lighting, appliances, and equipment you plan to connect to the generator to determine the amount of power that will be needed to operate the equipment.
For lighting, the wattage of the light bulb indicates the power needed. Appliances and equipment usually have labels indicating power requirements on them. Choose a generator that produces more power than will be drawn by the combination of lighting, appliances, and equipment you plan to connect to the generator including the initial surge when it is turned on. If your generator does not produce adequate power for all your needs, plan to stagger the operating times for various equipment.
If you can not determine the amount of power that will be needed, ask an electrician to determine that for you. (If your equipment draws more power than the generator can produce, then you may blow a fuse on the generator or damage the connected equipment.) Using a Generator
The primary hazards to avoid when using a generator are carbon monoxide (CO) poisoning from the toxic engine exhaust, electric shock or electrocution, and fire. Follow the directions supplied with the generator. Every year, people die in incidents related to portable generator use. Under no circumstances should portable generators be used indoors, including inside a garage, carport, basement, crawlspace, or other enclosed or partially-enclosed area, even with ventilation. Opening doors and windows or using fans will not prevent CO buildup in the home. The CO from generators can rapidly lead to full incapacitation and death, but CO can’t be seen or smelled. Even if you cannot smell exhaust fumes, you may still be exposed to CO. If you start to feel sick, dizzy, or weak while using a generator, get to fresh air RIGHT AWAY - DO NOT DELAY. Because you may have windows open to get fresh air while the power is out, be sure to place the generator away from windows, doors, and vents that could allow CO to come indoors. To avoid electrocution, keep the generator dry and do not use in rain or wet conditions. To protect the generator from moisture, operate it on a dry surface under an open canopy-like structure, such as under a tarp held up on poles. Dry your hands if wet before touching the generator. It is a good idea to install battery-operated CO alarms or plug-in CO alarms with battery back-up in your home, according to the manufacturer’s installation instructions. If CO gas from the generator enters your home and poses a health risk, the alarm will sound to warn you. Test the battery frequently and replace when needed. Be sure to turn the generator off and let it cool down before refueling. Gasoline spilled on hot engine parts could ignite.
Store fuel for the generator in an approved safety can. Use the type of fuel recommended in the instructions or on the label on the generator. Local laws may restrict the amount of fuel you may store, or the storage location. Ask your local fire department for additional information about local regulations. Store the fuel outside of living areas in a locked shed
Keeping Pets Safe
The American Red Cross and the Humane Society of the United States have collaborated and created tips to help keep pets safe during times of disaster.
• The American Red Cross disaster shelters do not accept pets due to health and safety reasons. • Service animals that assist people with disabilities are allowed, but they are the only animals allowed in a shelter. Many hotels and motels also do not allow pets. • To prevent pet owners from having to leave their pet in the midst of the disaster, here are some tips to follow to prepare and protect pets when disaster strikes: • If you need to evacuate, take your pets with you. • Contact hotels and motels to find out about their pet policies. Ask if in the event of a disaster they might be able to waive their “no pet” policy. Keep a list of “pet friendly” places. • Ask friends, relatives and others if they might be able to shelter your pets. • Prepare a list of boarding facilities and veterinarians and their contact information. • Contact local animal shelters; ask if they provide emergency shelter or foster care. • Assemble a pet disaster supply kit, including: first aid kit, medications, leash, harness, carrier, photos, food, water, bowl, cat litter, can opener, information on feeding schedules, behavior problems, medical conditions, name and phone number of veterinarian, pet bed and toys. • Make sure all animals have proper ID tags. • If given advanced warnings: evacuate large animals as early as possible, bring all small animals inside, call ahead to confirm shelters.
or other protected area. Do not store it near a fuel-burning appliance, such as a natural gas water heater in a garage. If the fuel is spilled or the container is not sealed properly, invisible vapors from the fuel can travel along the ground and can be ignited by the appliance’s pilot light or by arcs from electric switches in the appliance. Plug appliances directly into the generator. Or, use a heavy duty, outdoor-rated extension cord that is rated (in watts or amps) at least equal to the sum of the connected appliance loads. Check that the entire cord is free of cuts or tears and that the plug has all three prongs, especially a grounding pin. Never try to power the house wiring by plugging the generator into a wall outlet, a practice known as “backfeeding.” This is an extremely dangerous practice that presents an electrocution risk to utility workers and neighbors served by the same utility transformer. It also bypasses some of the built-in household protection devices. Future Considerations
The only recommended method to connect a generator to house wiring is by having a qualified electrician install a power transfer switch. This switch must be installed in accordance with the National Electrical Code® (NEC), which is published by the National Fire Protection Association, and all applicable state and local electrical codes. Call a qualified electrician or check with your utility company to see if they can install the appropriate equipment. For power outages, permanently installed stationary generators are better suited for providing backup power to the home. Even a properly connected portable generator can become overloaded. This may result in overheating or stressing the generator components, possibly leading to a generator failure. Be sure to read instructions that come with the generator to make sure you operate it within its limitations for power output.
Precautionary Boil Water Notice — What Should You Do? City of Boynton Beach Utility Emergency Telephone Contact Number: (561) 742-6430
If during a hurricane, tropical storm or unforeseen emergency, our water system loses power and water pressure, we will issue a precautionary boil water notice (PBWN) to our customers.
Water pressure keeps pollutants from entering the underground pipes that bring drinking water to your house or business. When the pressure is lost, contaminants can seep into the pipes. This might allow pathogens (disease-causing germs) into the water that can cause illness if one drinks it or prepares food or beverages with it. So, as a precaution, it is important to disinfect tap water to kill any bacteria or viruses that may have entered the water, or use an alternative source of water (bottled water).
Under a boil water notice, water used for consumption can be disinfected by any one of the following methods: • Bringing the water to a rolling boil and holding it there for one (1) minute, OR • Using a disinfecting chemical. If you cannot boil water, you should put eight (8) drops of common household bleach (unscented) which is about 1/8th teaspoon, into one (1) gallon of tap water, then shake it, and allow it to stand for 30 minutes before drinking. If the water is cloudy, use sixteen (16) drops, about 1/4 teaspoon of bleach instead of 8, shake it, and let it stand for 30 minutes. There should be a slight chlorine odor. Use common household bleach that has 5% to 6% active ingredients. Use food grade containers. OR • Using water purification tablets or iodine that many sports and camping stores sell, and follow their directions.
You can also buy commercial bottled water for consumption and food preparation as an alternative.
Consumption includes brushing teeth, washing fruits and vegetables, and homemade ice. Tap water may be used for showering, baths, shaving and washing, so long as care is taken not to swallow or allow water in eyes or nose or mouth. Children and disabled individuals should have their bath supervised to ensure water is not ingested. The time spent bathing should be minimized. Though the risk of illness is minimal, individuals who have recent surgical wounds, are immunosuppressed, or have a chronic illness may want to consider using bottled or boiled water (that has cooled) for cleansing until the notice is lifted. Businesses and non-residential sites should take steps such as posting notices at, or disabling water fountains and ice machines during the PBWN. If you provide water to visitors or employees, use commercially produced bottled water for drinking or beverage preparation (coffee). Food service operations have additional requirements from their regulatory agency.
After the water system is repaired, and the pressure is restored in the pipes to your home or business, the precautionary boil water notice will remain in effect for one to several days while bacteria tests are conducted to assure the safety of the water. The notice will be lifted (rescinded) only after tests prove the water is safe to drink. It may be lifted in sections of the city/county as those areas’ pipes are cleared and the water deemed safe to drink. The media will be provided information updates and you should listen for this important information on the radio and/or from the television. Flush your taps and dispose of ice made during the PBWN.
The employees of Boynton Beach Utility, your public water system, take great care in assuring that your water is safe to drink, and we appreciate your cooperation with the precautionary boil water notice to protect public health during this difficult time. Please call us at the phone number above if you have questions or concerns. The County Health Department can also assist you with answers to questions.
Palm Beach County Health Department- Telephone Contact Number: 561 840-4500 10
Important Telephone Numbers Cell Phone Users: A caller using a wireless phone could be calling from anywhere. While the location of the cell tower used to carry a 911 call may provide a very general indication of the location of the caller, that information is not usually specific enough for rescue personnel to deliver assistance to the caller quickly. Therefore, tell the emergency operator the location of the emergency right away and give the emergency operator your wireless phone number so that if the call gets disconnected, the operator can call you back. Vonage: Vonage’s 911 dialing service will not function in the event of a broadband or power outage or if your broadband, ISP or Vonage phone service is terminated.
Citizen Hotline . ..........................742-6921 City of Boynton Beach – recorded message Emergency Repair/Water Utilities ...................................................742-6430 City of Boynton Beach Emergency Repair/Roads, Traffic Signals ...................................................742-6200 County Warning Point.................712-6343 Palm Beach County AT&T Residential Lines ........ 1-888-757-6500 Business Lines ........... 1-866-620-6000 Español ...................... 1-888-707-2840 Supra Telecom (Cleartel) 1-877-499-1388 FEMA1-800-621-3362 Hearing impaired . ......... 1-800-462-7585 FPL Power Outages ....... 1-800-4OUTAGE American Red Cross ..................833-7711 Emergency Housing or 1-800-733-2767 Español ....................... 1-800-257-7575 Resource & Crisis Counseling (Center for Information and Crisis Services) ......... 211 From cell or coin phone, dial . .383-1111 Special Care Shelters ................712-6400 Comcast .......................1-800-COMCAST DISH Network ................. 1-888-284-7116 DirecTV . ......................... 1-800-494-4388 City of Boynton Beach Offices & Services
Building Permits .........................742-6350 Building Inspections ...................742-6355 Code Compliance ......................742-6120 Contractor Certification ..............233-5525 Palm Beach County (Contractors performing services within the Corporate City Limits must also be licensed by the City of Boynton Beach) ................................................742-6360 Debris Removal, Street Signs ....742-6200 Fire Rescue (non-emergency) ...742-6335 Food, Water, Ice, Tarps, Points of Distribu-
tion ...................................................742-6550 Police (non-emergency) .............742-6100 Public Works ..............................742-6200 Recreation & Parks ....................742-6224 Roads & Streets .........................742-6200 Water Utilities City of Boynton Beach . .................................................742-6400 Emergency Repairs (24 hours) 742-6430 Wellness Checks (Police non-emergency
.................................... or 1-866-576-7222 Public Schools ...........................357-7500 Palm Beach County or 1-866-930-6001
Palm Beach County Offices & Services
Social/Human Service Agencies
Consumer Affairs .......................712-6600 Contractor Certification ..............233-5525 (Contractors performing services within the Corporate City Limits must also be licensed by the City of Boynton Beach) ................................................742-6360 Health Department . ...................840-4500 Traffic Signal Repair ...................683-6885 State of Florida Offices & Services
Agricultural & Consumer Services ........................................ 1-800-435-7352 Español ........................ 1-800-352-9832 Disaster Assistance Insurance Hotline . ...................................... 1-800-227-8676 Elderly Helpline .............. 1-800-963-5337/ ...................................................383-1112 Florida Department of Financial Services Storm Hotline .............. 1-800-227-8676 Florida Department of Insurance . ..................................... 1-800-342-2762/ ...................................................681-6392 Price Gouging Hotline ..... 1-866-966-7226 Schools/Colleges
Florida Atlantic University . ........297-2020, ..................................297-3000, 799-8020 Lynn University . .........................237-7000 Northwood University . ...............478-5500 Palm Beach Atlantic University students/parents . ..................803-2089 .................................... or 1-800-400-5076 Palm Beach Community College 967-7222 11
Palm Beach Int’l Airport . ............471-7420 Palm Tran ...................................841-4200 Palm Tran Connection ................649-9838 Tri-Rail . ........................... 1-800-874-7245 .................................... or 1-888-467-3782 Hearing Impaired . ................................. 1-800-273-7545 American Red Cross ..................833-7711 .................................... or 1-800-733-2767 Area Agency on Aging ...............684-5885 Elder Helpline ..................................... 211 Salvation Army ...........................686-3530 United Way . ...............................375-6600 Food/Pharmacy CVS Pharmacy . .............. 1-800-746-7287 Publix .............................. 1-800-242-1227 Walgreens . ..................... 1-800-925-4733 Winn-Dixie ...................... 1-866-946-6349 Cell Phone Providers
AT&T ............................... 1-800-331-0500 Metro PCS ........................ 1-888-8metro8 Sprint .............................. 1-800-SPRINT1 T-Mobile .......................... 1-800-937-8997 Verizon ............................ 1-800-922-0204 Other Agencies
American Shutter Systems Association . ...................................... 1-800-432-2204 Better Business Bureau .............842-1918 .................................... or 1-800-834-1267 Federal Alliance for Safe Homes . ...................................... 1-877-221-7233 Florida Volunteer & Donations Hotline . ...................................... 1-800-354-3571 International Hurricane Protection Association . ...........................282-2395 Sunshine State One Call ..................... 811 “Call before you dig” (underground utilities) All numbers are in the 561 area code unless otherwise indicated. rev. 5/12
Publix Stores With Generators Northlake Promenade Shoppes 374 Northlake Boulevard Lake Park, 33408
Publix at Riviera Beach Blue Heron Boulevard and Lake Shore Drive Riviera Beach, 33404 Publix on Palm Beach 265 Sunset Avenue Palm Beach, 33480 Countyline Plaza 500 North U.S. Highway 1 Tequesta, 33469 Chasewood Plaza 6330 W Indiantown Road Jupiter, 33458 Abacoa Plaza 5500 Military Trail Jupiter, 33458
Bluff’s Square Shopping Center 4060 South U.S. Highway 1 Jupiter, 33477
Jupiter Square Shopping Center 95 U.S. Highway 1 Jupiter, 33477 Jupiter Farms Village 10142 Indiantown Road Jupiter, 33478 Sea Plum Town Center 123 Honeybell Way Jupiter, 33458
The Shoppes of Jonathan’s Landing 17400 Alternate A1A Jupiter, 33477 Mirasol Walk 6251 P G A Blvd Palm Beach Gardens, 33418
Oakbrook Square Shopping Center 11566 North U.S. Highway 1 Palm Beach Gardens, 33408 Garden Square 10913 North Military Trail Palm Beach Gardens, 33418 Promenade Shopping Plaza 9900 Alternate A1A Palm Beach Gardens, 33410 Gardens Town Square 4200 Northlake Boulevard Palm Beach Gardens, 33410
Legacy Place Shopping Center 11231 Legacy Avenue Palm Beach Gardens, 33410 Frenchman’s Crossing Hood Road & Alternate A1A Palm Beach Gardens, 33410
Southdale Shopping Center 828 Southern Boulevard West Palm Beach, 33405 Village Commons Shopping Center 831 Village Boulevard West Palm Beach, 33409 Crosstown Plaza 2895 N. Military Trail West Palm Beach, 33409
Shoppes at Ibis 10130 Northlake Boulevard West Palm Beach, 33412
Shoppes at Andros Isle 8989 Okeechobee Boulevard West Palm Beach, 33411 Paradise Place 4075 North Haverhill Road West Palm Beach, 33417
Palm Beach Plaza 6820 Okeechobee Boulevard West Palm Beach, 33411 Polo Grounds Mall 890 South Military Trail West Palm Beach, 33415
Crestwood Square 11977 Southern Boulevard Royal Palm Beach, 33411
The Crossroads at Royal Palm Beach 1180 Royal Palm Beach Boulevard Royal Palm Beach, 33411 Publix at the Acreage 7050 Seminole Pratt Whitney Road Loxahatchee, 33470 Courtyard Shops at Wellington 13880 Wellington Trace Wellington, 33414 The Groves at Royal Palm 127 South State Road 7 Wellington, 33414
Town Square at Wellington 11950 West Forest Hill Boulevard Wellington, 33414 Riverbridge Centre 6790 Forest Hill Boulevard Greenacres, 33413 12
Publix Atlantis 4849 South Military Trail Greenacres, 33463
Greenwood Shopping Center 1700 South Congress Avenue Palm Springs, 33461
Town and Country Shopping Center 1910 Lake Worth Road Lake Worth, 33460 Nassau Square 7745 Lake Worth Road Lake Worth, 33463 Town Commons 8899 Hypoluxo Road Lake Worth, 33467
Woods Walk Plaza 9855 Lake Worth Road Lake Worth, 33467
Lantana Plaza Shopping Center 5970 South Jog Road Lake Worth, 33467
Publix at Lake Worth Dixie Highway and North 2nd Avenue Lake Worth, 33460 Lantana Shopping Center 1589 W Lantana Road Lantana, 33462
43. Fountains of Boynton 6627 West Boynton Beach Boulevard Boynton Beach, 33437 Meadows Square 4753 North Congress Avenue Boynton Beach, FL 33426 Boynton Plaza 111 North Congress Avenue Boynton Beach, 33436
Sunshine Square Shopping Center 501 SE 18th Avenue Boynton Beach, 33435 Aberdeen Square 4966 Le Chalet Boulevard Boynton Beach, 33436 Aberdeen 8340 Jog Road Boynton Beach, 33437
Quantum Village 1005 NW 22nd Avenue Boynton Beach, 33426
Canyon Town Center Boynton Beach Boulevard and Lyons Road Boynton Beach, 33437 Valencia Square Woolbright Road and Jog Road Boynton Beach, 33437
Whitworth Farms 12425 Hagen Ranch Road Boynton Beach, 33437
59. North Delray Commons 555 NE 5th Avenue Delray Beach, 33483
Woodfield Plaza 3003 Yamato Road Boca Raton, 33434
The Plaza at Delray 1538 South Federal Highway Delray Beach, 33444
Mercado Real 1001 South Federal Highway Boca Raton, 33432
Lakeside Square at Logger’s Run 11650 West Palmetto Park Road Boca Raton, 33428
Village Square 3775 Woolbright Road Village of Golf, 33436
Delray Square Shopping Center 4771 West Atlantic Avenue Delray Beach, 33445 Shops of San Marco 13860 South Jog Road Delray Beach, 33446
Village of Oriole Plaza 7375 West Atlantic Avenue Delray Beach, 33446 Addison Centre 16130 South Jog Road Delray Beach, 33446
Westwinds of Boca 9846 Glades Road Boca Raton, 33434
The Reserve at Boca Raton 9720 Clint Moore Road Boca Raton, 33496 West Boca Plaza 22973 South State Road 7 Boca Raton, 33428
Polo Club Shoppes 5050 Champion Boulevard Boca Raton, 33496
Boca Valley Plaza 7431 North Federal Highway Boca Raton, 33487
Palmetto Park Square 1339 West Palmetto Park Boca Raton, 33486
Boca Village Square 21230 Saint Andrews Boulevard Boca Raton, 33433
Garden Shops at Boca Powerline Road and Palmetto Park Road Boca Raton, FL 33433 Publix at Spanish River 4141 North Federal Highway Boca Raton, 33431
Home Depot Stores Powered By Generator 220 South State Road 7 West Palm Beach, 33414
1400 Waterford Place Delray Beach, 33444
5750 Jog Road Lake Worth, 33463 th 1500 SW 8 Street Boynton Beach, 33426
9820 Glades Road Boca Raton, 33434
4241 Lake Worth Road Lake Worth, 33461
1694 West Indian Town Road Jupiter, 33458 3860 Northlake Boulevard Lake Park, 33403
1550 Palm Beach Lakes Boulevard West Palm Beach, 33401 6800 Okeechobee Boulevard West Palm Beach, 33411
15050 Jog Road Delray Beach, 33445
Lowe’s Stores Powered By Generator North Congress Avenue Lake Park, 33403 (561) 207-9037
4701 Okeechobee Boulevard West Palm Beach, 33417 (561) 471-4828 103 South State Road 7 Royal Palm Beach, 33411 (561) 795-3808
1500 Corporate Drive Boynton Beach, 33426 (561) 733-1397 21870 State Road 7 Boca Raton, FL 33428 (561) 883-1215
Gas Stations With Transfer Switches South Congress Airport Shell 242 South Congress Ave. West Palm Beach, 33406 (561) 478-1743
Lake Worth Turnpike Shell 8195 Lake Worth Rd. Lake Worth, 33467 (561) 641-0460
Chevron 9141 Southern Blvd. Royal Palm Beach, 33411 (561) 793-4182
BP 645 West Boynton Beach Blvd. Boynton Beach, 33426 (561) 732-2279
Sunoco 130 N. Jog Rd West Palm Beach, 33413 (561) 202-6453 PGA Shell East 4150 PGA Blvd. Palm Beach Gardens, 33418 (561) 288-0454 7-Eleven 6221 PGA Blvd. Palm Beach Gardens, 33418 (561) 694-6086 Murphy USA 103 North Congress Ave. Lake Park, 33403 (561) 845-7830
Racetrac 4156 West Blue Heron Blvd. Riviera Beach, 33404 (561) 881-8330 Palm Beach Citgo 810 N Congress Ave. Riviera Beach, 33404 (561) 848-9800
Racetrac 2995 45th St. West Palm Beach, 33407 (561) 471-1155
Costco 11001 Southern Blvd. Royal Palm Beach, 33411 (561) 803-8820 Publix Pix 15961 Orange Blvd. Loxahatchee, 33470 (561) 383-6177, ext. 279
Valero 255 U.S. Highway 27 North South Bay, 33493 (561) 992-4800 Marathon 890 U.S. Highway 27 North South Bay, 33493 (561) 996-6599
West Palm Beach / Lake Worth Service Plaza Turnpike Plaza #2 MM 94 Lake Worth, 33461 (561) 968-5564
BP 1840 Palm Beach Lakes Blvd. West Palm Beach, 33401 (561) 686-5576
Sunoco 3985 Lake Worth Rd. Lake Worth, 33461 (561) 304-4121
Mobil 850 Gateway Blvd. Boynton Beach, 33426 (561) 742-7296 Delray Chevron 1909 W Atlantic Ave. Delray Beach, 33444 (561) 272-5761 Chevron 801 NW 51st St. Boca Raton, 33431 (561) 988-0993
Nexstore 8081 Congress Ave. Boca Raton, 33487 (561) 241-1000
Costco 17800 Congress Ave. Boca Raton, 33487 (561) 981-5004
City of Boynton Beach 100 E. Boynton Beach Blvd. P.O. Box 310 Boynton Beach, FL 33425