1030 UTILITY BILLING & COLLECTIONS – PROGRAM SUMMARY Program Description Within the Water & Sewer Fund, the Utility Billing Division is responsible for the weekly, bi-monthly, and monthly procedures related to the billing of water, sewer, and garbage services provided to the citizens. They ensure the customer meters are properly read and billed for services received; generate weekly, bi-monthly, and monthly bills; monitor and disburse security deposits; process past due accounts; test, repair, and replace meters; curtail theft of service and report line leaks for repair. The main priority of the division is to provide excellent customer service. The Collection Division provides cash receipts system training to other City Departments. Processes and monitors: Industrial District In-Lieu-of Tax; solid waste gross receipts tax; hotel occupancy tax; franchise fees; water, sewer, garbage and storm water receipts; sales tax receipts; property tax deposits; and receipts for City leased land and buildings. Major Goals • Provide excellent customer service 100% of the time. • Exceed the customer’s expectations. • Maintain a high level of accuracy in billing. • Maintain meter reading accuracy at 99.9%. • Carry out the vision established through the codes and ordinances of the City of Baytown. Major Objectives • Accurately bill utility customers per City Ordinance. • Process payments in a timely manner. • Obtain accurate meter readings and stay on schedule for monthly readings. • Curtail theft of service. • Test, repair, and replace meters to assure precise readings for accurate billing. • Provide training and cross-training for all employees.
City of Baytown
148
FY20 Proposed Budget