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The newsletter for businesses and employees in the City Central Bid area


Do you Love Where You Live?

City Central BID is to host a special awareness week urging the public and businesses to Love Where They Live. The campaign, which begins on Monday, 21 October, is aimed at drawing attention to environmental issues affecting the city centre such as gum, cigarette litter, begging and pigeons. The campaign is part of the BID’s role as a Love Where You Live Ambassador with Keep Britain Tidy and will be heavily promoted on Radio

what’s inside this issue

City, with support from Liverpool City Council and Merseyside Police. Keep Britain Tidy, who have recently launched an anti-gum campaign with Liverpool City Council, estimate that street cleansing alone costs the taxpayer more than £1bn a year. City Central BID will use each day of the week to highlight a particular topic and issue polls on

Pick up a pic from above Stunning aerial shots available from BID.

a whole range of topics such as the proposed 5p charge on shopping bags to £80 fines for dropping gum. Williamson Square will be used to animate the campaign with road shows and activities. Ian Ward, Chairman of City Central BID, said: “We all want Liverpool city

centre to be as welcoming as possible and we all have a role to play – as individuals and businesses. “We know our members consider the environment as their number one issue. This Love Where You Live Week is about educating people about how we all benefit from a cleaner city centre – environmentally and financially.”

Take part in Mystery Spread the cheer Shop survey this Christmas Be the best – put your customer services to the test.

BID signs up to Mission Christmas to help region’s children.

Win FREE ads with Liverpool ECHO Give your business a pre-Christmas boost by winning a promotional push.

IN BRIEF A big hearted City Central welcome to:

City shot from the air

Bakchich Bold Street Forever 21 Church Street Hoax and Hopskotch Stanley Street Matalan Williamson Square Opulence Furniture Cavern Walks One Pound Bakery and Café St Johns Shopping Centre Wang Wang Chinese Supermarket Bold Street

Bus lanes hit the buffer Bus lanes in Liverpool are to be temporarily scrapped in the hope of reducing congestion in the city. Mayor Joe Anderson said research showed the dedicated lanes were not encouraging more people to use buses and could be causing traffic jams. The trial period will come into effect on 21 October and run until July, in which time the council will be seeking views as well as examining CCTV footage.







Supported by:


Liverpool is the ideal destination for coach tourism. Easily accessible from the UK motor way network, Liverpool City Centre offers over 70 drop off, pick up, short and long stay coach parking bays.


Albert Dock



Shopping and Liverpool ONE

Liverpool Cathedral







Coach Welcome

(National rate)

Travel Line

0871 200 22 33 (National rate)

Tourist information

0151 233 2008

(National rate)

National Rail enquires

08457 48 49 50 (Local rate)


0845 601 1125

Useful numbers

Photography © Pete Carr



Liverpool City Centre Map

LIVER BUILDING Pedestrianised Post Office Toilets Shopmobility Parking Disabled Parking Taxi Rank Bus Station National Rail Station Merseyrail Station Tourist Information

An international city with a rich cultural and maritime past, Liverpool is home to world-class shopping and dining – and all within easy walking distance.HILTON HOTEL

u/o CAFE
















Liverpool shopping is world class, which is only fitting for a city that can shop till it drops.




Shoppers are spoilt for choice between gleaming new city centre shopping centres to boutique arcades, bohemian streets and farmers’ markets. So, to stay gorgeous, just visit Liverpool.


All mapped out Liverpool city centre’s retail map has been refreshed for 2013. The new third edition will receive a 70,000 print run and is now available to distribute. City Central BID co-fund the map with Liverpool ONE, St Johns Shopping Centre and Metquarter. To request copies to distribute to the public, please call the BID office on 233 2736.

Baby boom at Clayton Square Clayton Square will be bursting at the seams with babies when it hosts a Liverpool ECHO flagship event. The shopping centre has been chosen to host the Baby of the Year photography sessions, for the third year running, for three weeks until 27 October. Now in its 12th year the event is expected to attract up to 2,000 entrants.

A series of aerial pictures have been taken showing the millions of pounds worth of development taking place across Liverpool city centre. Commissioned by City Central BID the photos aim to record £240m worth of regeneration. Ged Gibbons, chief operating officer for City Central BID, said the pictures reflect the confidence within Liverpool.

He added: “That is the beauty of Liverpool. It is continuing to evolve. A lot of the investment has been private, which for a city like ours, to have had so much development during the economic downturn is huge. “Everyone thought 2008 was a line in the sand, but the regeneration and development has continued and it shows the strength of the momentum in what we are trying to achieve.”

Some of the development that has already taken place includes the renovation of River Island, Lewis’s, the newly opened Forever 21 and Liverpool’s new Central Library in the St. George’s Quarter. •A  ny City Central BID business wishing to obtain an aerial image should contact mike.doran@

How resilient is Liverpool’s business community? City Central members are being asked to complete a survey to establish how versatile and business

friendly the region is in comparison to its European neighbours.

It’s the first Resilience Survey of its type in the UK and is aimed at all types and sizes of businesses or organisations. The online survey at – take-a-survey/UK-LIV-POOL – is quick and easy to complete.

Participants will be entered into a prize draw to join the Lord Mayor at one of his Charity Dinners on either 13 February or 30 May 2014. The survey will help develop training programmes by Resilient Liverpool. • The closing date for the survey is 2 December.

Marion jets off after 53 years of service A 74-year old Liverpool travel consultant has retired from Thomas Cook’s oldest UK store, after more than half a century of service. Marion Goulding recently left Thomas Cook in Church Street after an incredible 53 years of service. After working in foreign exchange since joining the

Church Street store in 1960 – at the tender age of 21 – Marion, now 74, has jetted off into retirement. The Liverpool city centre store is the oldest Thomas Cook in the UK, opening its doors in 1947. Louise Shelbourne, Branch Manager of the store at 75 Church Street, said: “Marion has been saying

that she’s going to retire for the last few years – but every time her annual review comes around she says she’ll give it one more year! “More than 50 years of service is an incredible achievement and we will all miss her greatly, but I think she’s earned a bit of a rest!”

Toilets Shopmobility Parking Disabled Parking Taxi Rank Bus Station National Rail Merseyrail Tourist Information KEY



A-Board Action to begin

Mystery Shop programme launched How good is your customer service? Did you know it could be earning your business thousands more every week? Want to do something about it? Well you can. City Central BID is hosting its 5th annual Mystery Shop programme from this November.

Building on the success of previous years, the programme will assess customer service at Christmas time, covering the key areas of staff attitude, customer service and selling skills. The average score last year was 81% with a huge rise in those achieving a perfect 100% – 20 in all – and a

Purple reign Lord Mayor Gary Millar celebrates Liverpool’s night time beacon status with Purple Flag champion Baroness Newlove.

Liverpool city centre is enjoying a purple patch. For the third year running its night time offer has been awarded Purple Flag status – but this time with a unique distinction. It is the first – and only –

UK city to achieve it with Beacon Status. The Association of Town and City Management, which operates the scheme, were so impressed their judges

record 7 out of 10 shops achieving an 80% or better rating. Satisfaction levels reached an all-time high for the city centre’s food offer in which 30 food outlets scored a whopping 89% approval rating – compared to 77% when the survey last took place at the end of 2011.

Star performer was the jeweller Miltons who achieved the accolade ‘Overall Store of the Year’ for scoring 100% for the third year running. • If you wish to enter the City Central Mystery Shop please email: mike.doran@ or call on 233 2736.

made no recommendations on how the city could improve its night time operations and held it up as an example to the rest of the country. To mark the achievement Liverpool was given the honour of recently hosting the national launch of Purple Flag Week. Councillor Peter Brennan, Mayoral Lead for Community Safety said; “For Liverpool city centre to be nationally recognised as one of the safest and best managed is a huge achievement – and one we can all take pride in. “We have hundreds of

thousands of visitors each week and thanks to the partnership between the various agencies, businesses and residents they all enjoy a vibrant environment. “Purple Flag Beacon Status is a rare accolade – one we must treasure and develop.” Liverpool, whose BID levy funded cop shop in St Johns Shopping Centre was praised, will be hosting the Purple Flag awards dinner on 29 November. At the event City Central BID will host a seminar on how to further improve the city’s night time economy over the next 5 years.

BID based business to launch Titanic themed hotel A Liverpool landmark building is set to be reborn as a major Titanicthemed hotel. The historic Albion House, built in 1897 as the headquarters of White Star Line, owner of RMS Titanic, is to undergo a £5.5m conversion into a 350-bed apartment hotel.

The 11-floor pioneering property, bought by husband and wife entrepreneurs Lawrence and Katie Kenwright, will become the upmarket Signature Living Hotel – The Home of the Titanic. The couple already run two hotels in Bold Street and Stanley Street. Such has

been the huge publicity around the development, the Stanley Street hotel has already begun to take bookings – before the builders have even moved in! The new hotel is to have a phased opening from April 2014 across 3 floors to begin with.

Businesses who have not applied for permission to display their A-Board could be facing a minimum £350 fine. It is a legal requirement that any business operating an ‘A’ Board must obtain consent from the council in the form of a licence – at the cost of £100, if approved. The city council have now informed all businesses of the process and legal proceedings for those who have failed to act is expected to begin at the end of October.

Voodou victorious – once again! Liverpool salon chain Voodou has won a National Hair-dressing Business Award for the second year in a row. Voodou won the title of Website/ Innovation of the year with their latest innovative service, Last Minute Voodou – offering clients discounted hair and beauty services with last minute appointments highlighted. When revealing the winner, the judges announced, “A diverse and inspirational selection of finalists made it a tough category for the judges, with one describing the winner as utterly brilliant.”

Book free counterterrorism sessions with BID Liverpool BID are hosting two one-hour presentations to provide you with a unique opportunity to help protect your business from unnecessary disruption. The event is completely FREE and places will be allocated on a ‘first-come, first-served’ basis as demand is expected to be high. The hour-long sessions from 9am to 10am will be held in the BID Company office on Lord Street on Tuesday, 22 October and Wednesday, 30 October. • To book, please contact: Susan Kelly on 233 2890 or susan.kelly@

Win H Win H Win

Win FREE advertising with Liverpool ECHO City Central BID is offering 2 lucky businesses the chance to promote itself with Liverpool ECHO in the run up to Christmas. The FREE promotion is a 2 week campaign run on-line on the ECHO’s mobile phone platform. The digital site attracts an average of 900,000 unique visits a month. To win your business this free advertising opportunity, tell us what the promotion would be for. • Email: Deadline for submissions will be Friday, 1 November. The winning companies will be notified on Friday, 8 November.

Bloomin’ fab boost for city

BID’s unite for Mission Christmas

City Central BID and Commercial District BID have joined forces to support underprivileged children at Christmas. For the second year running BID will be co-sponsors of Radio City’s Mission Christmas, which in 2012 provided a Christmas gift to a record 17,000 children who would not otherwise have received one. And we are looking to you to add your support.

participating City Centre store or participating business. In return your business will be advertised as a supporter of Mission Christmas while Radio City will also be looking to interview participating businesses. Ed Oliver, Chairman of Liverpool BID company’s Executive Board, said: “The people of Liverpool support businesses in the city centre 364 days a year, and

As one of 1,400 BID businesses in the heart of Liverpool, we are asking if you can help through some very simple steps: • Nominate your store as a drop off for shoppers to bring gifts to your premises. • Encourage your staff to bring in gifts to your workplace. • Make a cash donation. • Ask your staff to drop off a new unwrapped gift at any

Coming up... Liverpool’s Cavern Quarter is being showcased in a massive promotion drive in US department store Bloomingdale’s. The campaign by VisitBritain, features Liverpool as one of four travel destinations offered to shoppers at the world-famous nationwide retailer. As part of its “Loves Great Britain” celebration, the store is also showcasing the Beatles’ old Liverpool haunts – including The Cavern – as the backdrop to a photoshoot for Beatles-inspired fashion collection. The city also features in the store’s autumn catalogue, sent to more than 1.2 million customers.

• Love Where You Live Week Williamson Square and various venues 21-25 October

• International Market Lord Street 24-27 October

• ECHO baby of the year Clayton Square Ends 27 October

• Homotopia Metquarter and various venues

HHH Star Event HHH Urban Winter Village

• L iverpool BID Company AGM Radisson Blu, Old Hall Street

21 November – 22 December

11am, 11 November

•E  cho by Mark Boulos FACT Ends 21 November

• Christmas Market Lord Street/Church Street 21 November – 22 December

•T  he Hitchhiker’s Guide To Fazakerley Royal Court 30 October – 25 November

Liverpool’s first Urban Winter Village will pop up in Williamson Square this November. Made from repurposed shipping containers, the event will feature a total of 14 units ranging in size from 10ft kiosks to a 20ft tunnel store with open side units. The village aims to complement the existing Christmas market and attract the best of Liverpool’s creative and artisan retailers to create a unique offer for shoppers this Christmas. • Full details of the Urban Winter Village can be found at

22 November – 11 January

• Everton v Liverpool Goodison Park 23 November

• Christmas Lights Switch on 8 November

Send us your views

especially in the run up to Christmas, and this is a great way to show what it means to be ‘the heartbeat of Liverpool’ by supporting such a worthy cause that will benefit those with the very least.” Mission Christmas will receive huge air time on Radio City, City Talk and Magic Radio – supported by considerable online and social media activity – encouraging the public to buy a gift in the city centre and pass it on. The campaign will receive an official public launch on Friday, 22 November in Williamson Square at 12 noon and on 29 November there will be a ‘bring your gift to work day’ event at Exchange Flags from noon to 2pm. The deadline to participate as a Mission Christmas collection point – whether for gifts or for money – will be 5pm, Thursday, 21 November. • To express your interest, please contact: cashforkids@

• Aladdin Liverpool Playhouse 29 November to 18 January

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City Central Bid, 76-78 Lord Street, Liverpool L2 1TA Tel: 0151 233 2736 Email your latest news, views and pictures to: You can now follow City Central on and on dark background







22 Scene - Oct/Nov 2013  

Liverpool City Central BID Scene newsletter with the latest news and events of Liverpool city centre.

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