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Schedule Change Manager with Jay Stennett, David Summitt, Tracey Walsh, and Stacey Sutton


Discussion Points •

General SCM Solution

Advanced SCM decisions

Automated Customer Interaction


Departure time change

Arrival time change

Class of service change

Alternate routing

Cancelled flights

Carrier change

Flight number change

Connecting airport change

Many more‌

Over 40 configurable decision points


Accept changes Delay action Manually process Remove from process Request action (C2A)

Manage and configure your own outcomes


Based on client-facing user

tables’ priority, GDS action, presentation and document delivery look and feel, et. al.

Client-managed configuration


Standard SCM Sample data When worked

Rec Loc

GDS Action

Queue placed

Reason Code

4/20/2014 20:40 TEST11

Queue Place

UROFFICEID12

Air Segments all HX

4/20/2014 12:25 TEST12

Accept

Air difference minimal

4/20/2014 11:37 TEST13

Queue Remove

Travel within 24 hours

Accept

Air difference minimal

4/20/2014 7:54 TEST14

Sample C2A Data Clicked Original Processing Datetime RecLoc 3/24/2014 22:05 4/20/2014 20:36 C2ATST1 4/20/2014 12:05 4/20/2014 16:56 C2ATST2 3/7/2014 1:25 4/20/2014 12:35 C2ATST3 4/15/2014 4:32 4/20/2014 1:15 C2ATST4

Carrier QF BA CZ AB

Audit and reporting information

Action Failed Failed Failed Failed

Use reporting information to validate processing of records and determine possible configuration enhancements

Reason Queue Removed no SC More recent SC More recent SC Past date on queue


Alternate routing and how it is determined.

Multiple Group configurations to control different behavior.

History vs. face of the PNR matching schedule changed segments.

Utility and secondary capabilities

Advanced capabilities


Customer Interaction: Itinerary


Customer Interaction: Header capabilities


Customer Interaction: Itinerary


Customer Interaction: Footer


Customer Interaction: Click to Accept


Question and Answers Thank you for your time!


SCM