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Schedule Change Manager with Jay Stennett, David Summitt, Tracey Walsh, and Stacey Sutton

Discussion Points •

General SCM Solution

Advanced SCM decisions

Automated Customer Interaction

Departure time change

Arrival time change

Class of service change

Alternate routing

Cancelled flights

Carrier change

Flight number change

Connecting airport change

Many more‌

Over 40 configurable decision points

Accept changes Delay action Manually process Remove from process Request action (C2A)

Manage and configure your own outcomes

Based on client-facing user

tables’ priority, GDS action, presentation and document delivery look and feel, et. al.

Client-managed configuration

Standard SCM Sample data When worked

Rec Loc

GDS Action

Queue placed

Reason Code

4/20/2014 20:40 TEST11

Queue Place


Air Segments all HX

4/20/2014 12:25 TEST12


Air difference minimal

4/20/2014 11:37 TEST13

Queue Remove

Travel within 24 hours


Air difference minimal

4/20/2014 7:54 TEST14

Sample C2A Data Clicked Original Processing Datetime RecLoc 3/24/2014 22:05 4/20/2014 20:36 C2ATST1 4/20/2014 12:05 4/20/2014 16:56 C2ATST2 3/7/2014 1:25 4/20/2014 12:35 C2ATST3 4/15/2014 4:32 4/20/2014 1:15 C2ATST4

Carrier QF BA CZ AB

Audit and reporting information

Action Failed Failed Failed Failed

Use reporting information to validate processing of records and determine possible configuration enhancements

Reason Queue Removed no SC More recent SC More recent SC Past date on queue

Alternate routing and how it is determined.

Multiple Group configurations to control different behavior.

History vs. face of the PNR matching schedule changed segments.

Utility and secondary capabilities

Advanced capabilities

Customer Interaction: Itinerary

Customer Interaction: Header capabilities

Customer Interaction: Itinerary

Customer Interaction: Footer

Customer Interaction: Click to Accept

Question and Answers Thank you for your time!