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Connect

MAGAZINE

EDITION 2

NOEL RYAN Get to know the Service Delivery Manager at UKTV SERVICE DESK Read the latest updates from our Support Team BOBATH Explain how Circle IT support the charity’s IT infrastructure NEW complete network management from Circle IT

BEYOND THE WIRE

Read the latest on Wi-Fi from Andrew...

MERRY CHRISTMAS

From all at Circle IT

0330 333 8001 | info@circleit.co.uk | www.circleit.co.uk | @Circleit


A NOTE FROM THE EDITOR: Welcome to Connect Magazine! The second edition of our customer focused magazine. I hope 2017 was a successful year for you. Over the past 12 months we have seen continued growth, new partnerships and our ever-expanding team has grown again.

CONTENTS Page 3

Christmas Opening Hours

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In the Spotlight Meet Rhys, on our Service Desk

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Meet the Customer Noel Ryan - Service Delivery Manager, UKTV

We were delighted to once again win the Dell EMC Networking partner of the Year award for a third time. Our customer satisfaction scores have improved along with our KPI’s from our Support Team. We’ve lots in the pipeline for 2018, but we are mostly looking forward to continued improvements and engagements with all customers.

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Connect Magazine keeps you up to date with what we’re up to, some customer projects and the ongoing service improvements we are excited to bring to you. We would love to hear your feedback and always welcome any comments you would like to share with us. Please get in touch via the contact details on page 17 but, if in doubt, get in touch with me at roger.harry@circleit.co.uk and I’ll make sure you get a response.

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I would like to take this opportunity to thank you for your valued business during 2017. We hope that you have a wonderful Christmas and look forward to working with you in 2018.

Service Desk Update What we are doing for you

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Bobath IT infrastructure Support and Festive Fundrasing!

Beyond the Wire ch e ! Andrew’s Tech Talk! T alk T

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NEW Complete Network Management The most complete network management available Page 14 GDPR Are you Ready?

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Microsoft Inspire Mark travelled to Washington D.C.

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Account Executives Get in touch today!

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Circle IT News The latest from Circle IT

Roger Harry, CEO

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ch Te lk! Ta


IT’S CHRISTMAS TIME...

Merry Christmas and a Happy New Year to you, our esteemed customer, from everyone at Circle IT. We would like to thank you for your valued business throughout 2017 and we wish you a successful 2018.

OPENING HOURS

Friday 22nd Dec Monday 25th Dec

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Tuesday 26th Dec

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8. 00am - 6 .00p m

Thu rsday 28th Dec

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Friday 29th Dec

8. 00am - 6 .00p m

Monday 1st Jan Tu esday 2nd Jan

We hope that you have a wonderful Christmas and we look forward to working with you next year. 3

8. 00am - 6 .00p m

CLO SED 8. 00am - 6 .00p m


IN THE SPOTLIGHT RHYS DAVIES Service Desk Analyst Rhys is in the spotlight! Rhys is one of our Service Desk Analysts based at Circle IT HQ in Cardiff. Let’s find out about his role at Circle IT and some of his favourite things! Rhys joined Circle IT in November 2016 and has demonstrated a drive and passion for customer services and delivery. As Service Desk Analyst, my primary role is to provide first level support through taking calls and handling the resulting incidents or service requests, using the incident management and request fulfilment processes, in line with Service Desk objectives. What made you join Circle IT? I had heard good things about Circle IT and had always been interested in persuing a career. I felt that Circle IT was a great place for me to build a successful IT career. Tell us something that you love about your job? The people at Circle IT... and Bacon Roll Fridays! What is your proudest accomplishment at Circle IT/Career to date? My biggest accomplishment would be contributing to the smooth running of the Circle IT Service Desk and becoming a key member of the Support Team. What motivates you to do a great job? My main motivation would be receiving great, positive feedback from clients and being recognised by the company for doing a good job. Finally, tell us... What would you sing at a Karaoke night? Any Christmas Song! What makes you laugh the most? Watching Owen Rees (Service Desk Analyst, Circle IT) trying to play Ping Pong … If you could eat one meal for the rest of your life, what would it be? Sweet Chilli Chicken Wrap! What’s your biggest passion in life? My biggest passion in life is traveling the world and exploring new places.

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MEET THE CUSTOMER NOEL RYAN, UKTV SERVICE DELIVERY MANAGER UKTV is a commercial broadcaster reaching over 40m viewers every month. The award-winning independent is home to eleven imaginative brands - UKTV Play, Dave, W, Gold, Alibi, Yesterday, Drama, Really, Home, Eden and Good Food. These include the two most popular non-PSB channels in the UK and account for nearly 10% of the British commercial TV market. The network delivers inspired channels to audiences through Freeview, Sky, Virgin Media, BT, TalkTalk, YouView, Freesat, Amazon Fire and UKTV Play, and distributes its highly valued original programmes to 200 territories.

cares about its staff and is unique in its take on things, like moving desks every 3 months and having a company wide meeting every Tuesday morning. We have a great working environment with the most updated technology you could want and there is a great sense of team spirit. Our technology and office space allows for great collaboration and innovation. This was really highlighted when UKTV made the Sunday Times top 100 companies to work for within the UK.

Now celebrating over 20 years at the forefront of digital television, UKTV - an independent commercial joint venture between BBC Worldwide and Scripps Networks Interactive, Inc. (SNI) - is proud to be the first British television broadcaster in The Sunday Times top 100 companies list. About Me I have been in IT since the mid 90s and working in the media sector for the past 20 years. I started my IT media career working on the BBC service desk in London, moved to MTV as a Server Engineer, as Server Team Leader and then an Operations Manager. In 2006 I moved to RedBee Media as a Network and Security Platform Manager. I spent two years at Deluxe before joining UKTV in late 2014 as a Service Delivery Manager. One of my main responsibilities at UKTV is to ensure we get the best service from our 3rd party technical suppliers, including Circle IT. It has been great working with them over the past 3 years. UKTV is a great company to work for, it really

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Why IT? I started my working life in an accountancy department for a large catering group, I was seconded to the IT Systems department to learn about how PC’s and spreadsheets could reduce an accounts workload and within six months I decided It’s where I wanted to stay. The reason I love IT is that it’s so fast-paced, there is never a dull moment, you have to keep learning all the time to keep up with innovation in the industry. One of the great things about working at UKTV is that we are always innovating from a technology point of view. This helps drive and support the business but also makes our jobs in IT exciting.


Why Circle IT? In 2014 we awarded our digital transformation tender to Circle IT to support with our continued growth and progressive new workspace. Secure collaboration was a priority for us and we wanted all staff to have the ability to access corporate IT services easily, and the flexibility to work from anywhere, at any time.

Circle IT help us to drive innovation and offering solutions to our technology challenges. Circle IT have a great breath of technical skills to provide solutions and support any new IT technology we may be interested in implementing. They really do understand and share our cultures and values and they work alongside us to provide a first class service to the UKTV user community.

We’ve been really impressed with the work that Circle IT has completed for us over the last three years. The on-site support staff, currently based in our Hammersmith offices, are always helpful, knowledgeable and professional. Having negotiated a new three year contract, we will continue to work in partnership to drive transformation in our IT systems and I’m really looking forward to seeing what we can achieve together in the next three years.

We’d like our customers to share their journey to IT, if you’d like to be in the next edition please email hannah.cook@circleit.co.uk

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SERVICE DESK UPDATES WHAT WE’VE BEEN UP TO BEHIND THE SCENES An update on the progress we are making to ensure the support we offer our customers continues to strive to be world class! Over the last 3 months the Service Desk has dealt with over 18,000 incidents and have achieved an average SLA response rate of 96%. This is a fantastic achievement and is down to the professionalism and commitment of our staff across all our Service Desk locations. Whilst we are pleased with the progress, we know the improvements never stop and our focus is to make sure you get excellent service, that

meets your SLA consistently every time. We have developed a new set of dashboard reports and KPI’s which help us to measure A number of our performance new staff members have effectively and joined the team including a help us to spot Service Delivery Manager, Service trends to help Desk Analysts and Infrastructure us to continue Engineers. This has enabled us to improving.

spend more time training the staff and carrying out proactive tasks to help reduce potential incidents.

YOUR FEEDBACK

We continue to measure what you think of us by using the Net Promoters Score (NPS) which is a highly regarded loyalty metric based on a single question - “How likely is it that you would recommend this company to a friend or colleague?”. Currently we have a NPS score of 21 which is positive, however we are keen to continually improve this and we take your feedback very seriously.

We recently sent out the latest NPS Survey. Thank you to those who have already responded, we value your feedback and opinions. If you have not yet responded, please spare a few minutes to do so as your comments and scores really do help us improve the service we provide. From the feedback you provided last year we:

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Listened to the comments & scores and responded by actively speaking with our customers to understand how we can help in more detail.

2.

Recognised which areas we need to work on to drive a better customer experience - better communication was the main focus.

CONTACT Dan Fearnley Chief Operating Officer dan.fearnley@circleit.co.uk

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3.

Have seen an increase in performance since last year and aim to make this even better.

4.

This year we are linking the NPS to 3 key areas, customer experience, quality and ticket resolution.

We encourage all communications, if we aren’t talking, we can’t continue to improve. If you’d like to discuss any service related issues, please contact us. Contact details can be found on page 17.


SAVE THE DATE JOIN US FOR AN EVENING OF GLITZ AND GLAM!

Circle IT Charity Ball THIS STAR STUDDED EVENT IS NOT TO BE MISSED!

Saturday • May 19, 2018  • 7PM THE EXCHANGE HOTEL, CARDIFF CF10 5FQ Hosted by:

In aid of:

DRESS TO IMPRESS! LOOK OUT FOR BOOKING DETAILS IN JANUARY


BOBATH

CHILDREN’S THERAPY CENTRE WALES Bobath is a treatment centre and charity that improves the lives of children and families living with cerebral palsy and similar conditions. Their physio, speech and occupational therapists help young people to make the most of their daily lives,

enabling them to explore their world, communicate their needs and maximise their potential. how using a company with a wide range of skills and a full spectrum of knowledge could really benefit the charity going forward.

Following a period of significant growth, Circle IT demonstrated the value it could bring to the centre and

44 Users

On-Going Support

Storage, back-ups and anti-virus refresh

BENEFITS Bobath Children’s Therapy Centre Wales has become more efficient and its infrastructure more robust and secure. With on-going support from Circle IT the centre has access to a depth and breadth of knowledge that it has never had before and feels confident and reassured having Circle IT as its strategic IT partner. The on-going support and upgraded infrastructure has enabled the team to become more efficient.

Regular Technology Reviews WHY CIRCLE IT?

“The support that Circle IT gives us is essential to the ongoing delivery of therapy here at our centre. I feel completely reassured knowing that the team are supporting our IT infrastructure.”

The centre’s IT infrastructure is more robust and secure.

Cathy Rogers, Head of Operations, Bobath

Regular technology reviews with a Circle IT Account Manager keep the centre abreast of changes and technological advances. Access to a Support Team with the depth and breadth of knowledge required to support them both now and in the future.

If you would like to discuss our Managed Services please contact your Account Executive. Contact details can be found on page 17.

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FESTIVE FUNDRAISING by Bobath... BOBATH CHRISTMAS MARKET Bobath held a Christmas Market on 25th November with lots of festive fun, food & drink and more!

www.bobathwales.org

JINGLE BELL ROCK Bobath’s annual Jingle Bell Rock night took place on 1st December to help raise much needed funds for children with cerebral palsy in Wales.

CAROLS FOR CHRISTMAS On 4th December Bobath presented a carol concert with special guests!

ST. DAVID’S TOY APPEAL (CARDIFF) Christmas shopping at St. David’s Cardiff? Consider choosing a gift for a child in need and dropping it off at one of the donation points inside St. David’s. The Toy Appeal is supporting 20 fantastic charities to help make Christmas special for children in Wales, one of which is Bobath. More information on the St. David’s Website.

CONTACT John Griffiths Account Manager john.griffiths@circleit.co.uk

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ANDREW’S TECH TALK BEYOND THE WIRE Andrew Beynon, Circle IT’s Chief Solutions Architect, shares the latest trends in Networking.

deployed, with more and more condensed/congested airspace being available and a demand for faster speeds, proper planning Long gone are the days whereby with considered due diligence is an the provision of a wireless network absolute requirement. was limited to a meeting room, seen as an extra, a technology Wi-Fi is now the preferred method that will never catch on or inferred of connectivity irrespective to as an inferior solution. A new of industry or for that matter era of mobility is upon us, with vendors or, so it would seem with by far the preferred medium of the majority of my engagements connectivity for the majority of revolving around this, be it a Car desktop users being wireless. Sales business who want wireless phones on the forecourt or a The ability to just get up from 60,000-user university the use case your desk, walk around the is almost identical. office, collaborate in huddles or even engage in voice calls whilst When considering Wi-Fi walking from building to building deployments, we need to or floor to floor is now an everyday understand what is an acceptable occurrence. Irrespective of the Wi-Fi signal strength for X vendor, it now takes extra effort to application? What signal strength try to find a laptop that has a built should I try to achieve in my in wired network card. wireless deployment? And why should I care? These are common Both generation Y&Z, have questions which the clients, grown up without the necessity regardless of their technical to be tethered to a cable, ability regularly ask. Often us with the advancements in the techies have been in the weeds, technology over the last 10 years describing HA, VLT speeds etc, unquestionably out pacing that coverage, RF channels the number experience by the wired brigades. of antenna the power etc – it begs Almost every mobile phone now the question does anyone actually supports Wi-Fi hot spotting, care or even understand the enabling popup Wi-Fi on demand – difference -3db makes? connectivity is king. The key to any good wireless From an architectural perspective, deployment is proper planning. the challenges of delivering a This requires a set of goals and robust, scalable and secured requirements agreed with the infrastructure is now more than customer to achieve the desired just about providing coverage. outcome. To be able to measure With more and more devices being something we need to know what

it’s doing and why…simple things like determining minimum signal strength requirements in the coverage area is almost always part of the network requirements. Other key questions include: • How many users will access the system? • What type of devices will be used? • Is there an outdoor requirement? The desired signal strength for optimum performance varies based on many factors, such as background noise in the environment, the number of clients on the network, what the desired data rates are, and what applications will be used. For example, a VoIP or VoWiFi system may require much better coverage than a barcode scanner system in a warehouse, where the amount of reflective, metal surfaces impact on almost every avenue. If I can try to simplify; an AP transmits at a set value, the background noise detracts from this value and leaves us with a single strength and SNR signal to noise ratio. But please don’t confuse SNR with power output…. for example, we can all hear the radio in the office even when the volume stays constant, unless that loud colleague is in the office! – think of that colleague as “background interference” a bit like a metal wall.


If we find we can’t hear the radio, we have four options. 1. Remove background noise; this is not always possible if it is caused by a wall. 2. Increase volume (transmit power) which has its limits and is not always possible. 3. Move closer if that’s practical, however again not always an option. 4. Add extra Access points. Understanding Signal Strength is key. The most accurate way to express it is with milliwatts (mW), but you end up with tons of decimal places due to WiFi’s super-low transmit power, making it difficult to read, e.g. -40 dBm is 0.0001 mW, -12db is 15.86mW and the zeros just get more intense the more the signal strength drops. By comparison, a microwave oven is around 800W although a different application, the frequency of older microwaves is the same as that used for Wi-Fi and believe it or not a common interference with channel 6 – of the 11 channels available. Why does the Wi-Fi always perform badly at lunchtime? It may actually be that microwave hiding in the corner of the kitchen. When we conduct Wi-Fi surveys, we survey at a known constant value, we then survey the estate

based upon the customer requirements above and by subtracting one from the other get coverage but most importantly the useable SNR (signal to noise ratio). The first thing to understand about dBm is that we’re working in negatives. So, -30 is a higher signal than -80, because -80 is a much lower number. It’s important to know that dBm does not scale in a linear fashion like you’d expect, instead being exponential. That means that signal strength changes aren’t smooth or gradual. If you read that and thought Ehhh!!!! …. 3 dB of loss = -3 dB is in effect halving the single strength, whereas 10 dB of loss = -10 dB is then 10 times less signal strength. So, what signal strength should you aim to get? For simple, lowthroughput tasks like sending emails, browsing the web, or scanning barcodes, -67 dBm is a good signal strength.

In respect of most of our typical campus/large enterprise deployments we aim to get a single strength of <= -67, with a signal noise ratio of <=-35dbm from a SNR perspective. SNR is the useful component of signal strength vs noise, arguably the actual bit we can use and care about. So, as a rule of thumb, an SNR of -30 is almost unicorn like, impossible and rarely seen unless sat next to the AP -35 to -67 usable, with a preference to get as close to -35 as possible. -68 and downwards is pointless, you will be able to connect but the experience will be poor. “Wow” I here you say, what does that mean…. Ok think of signal strength like a lift going down, the closer you are to the top (ground level -30) the better the light is (light is signal strength in this example). The deeper you go, the darker it gets, beyond floor -67 it’s really too dark to function effectively.

However, for higher-throughput applications like voice over IP or streaming video, some standards recommend -65 dBm if you plan to support mobile devices like iPhones Circle IT has vast experience in designing, and Android tablets.

CONTACT Andrew Beynon Chief Solutions Architect andrew.beynon@circleit.co.uk

planning and installing both large and small wireless deployments and utilise a vast tool set of products and experience to shape the experience. Regardless of your size, we can design a wireless network to meet your precise needs. Contact your Account Executive today. Contact details can be found on page 17.

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COMPLETE NETWORK MONITORING The most complete network management available on the market today Laptops, workstations, mobile phones, tablets - these are all important endpoint devices that connect to your IT network. Keeping them running efficiently and safe from attack is what we do at Circle IT.

Underpinning all of that endpoint technology is another critical part of your network, and one that’s largely invisible: infrastructure. Network infrastructure is the powerhouse gear that keeps the whole operation running.

COMMON INFRASTRUCTURE DEVICES

In the past, there simply hasn’t been a way for network administrators to see, monitor, and manage infrastructure devices in the same way we manage endpoints and servers. The technology didn’t exist - until now.

Routers Switches Firewalls Wi-Fi controllers Uninterruptable power supplies Printers Hypervisors Load balancers

INTRODUCING COMPLETE NETWORK SERVICES FROM CIRCLE IT Powered by Auvik, a groundbreaking system for managing network infrastructure, our new complete network service provides: A real-time view of your network, including all the devices on it and how they’re connected - so we always know what’s happening A real-time inventory of all the technology on your network - great for planning upgrades and budgeting for capital expenditures Automated backups of network infrastructure configurations - essential for quickly restoring service in an outage 24/7 proactive infrastructure monitoring and alerting - to flag potential problems before they affect your network

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Automated troubleshooting tools and secure remote access to your infrastructure devices - for fast issue resolution Performance reports - for full visibility and accountability Two-factor authentication, granular control of user access, and secure management of your network credentials - to keep your network safe Our complete network services combine endpoint and server management with active infrastructure management to deliver the ultimate in network performance. Ask your Account Manager about adding infrastructure management to your network services package.


GDPR?

The EU General Data Protection Regulation (GDPR) is the most important change in data privacy regulation in 20 years. The regulation intends to strengthen and unify data protection for all individuals within the European Union (EU)

Why? Increases protection for personal data. Strengthens penalties for non- compliance. Extends regulatory powers beyond EU borders. The GDPR comes into effect on 25th May 2018

Who? Any organisation that does business within the EU. Any organisation outside the EU handling EU citizens’ personal data.

Designate a data protection Officer Public authorities and companies with more than 250 employees are obliged to appoint a Data Protection Officer.

Report a data breach within

Individuals...

of becoming aware of the breach

Have the right to be ‘forgotten’

Noncompliance could result in fines of up to €20 million!

Must give consent for their personal data to be processed

Can request a copy of any data held about them

For further information about the GDPR please visit: www.ico.org.uk


MICROSOFT INSPIRE 2017 WASHINGTON D.C. Mark Allford, Technical Solutions Consultant, attended the Microsoft Inspire 5-day conference held in Washington D.C. for Microsoft Partners. Mark heard from Microsoft’s C level Executives on their strategy for the forthcoming year and the latest services and products Microsoft are releasing. Microsoft’s partners have put together utilising cloud solutions, mainly around collaboration, Azure and Microsoft 365 deployments. Some of these were really inspiring as it showed the capabilities that can be achieved through utilising the whole of the Microsoft stack. From analysing large volumes of data and adding machine learning and automation to medical information in Africa to help with the ongoing battle with This was a 5-day conference, AIDS, through to delivering and there was a lot to cram life saving eye surgery to in as the Microsoft portfolio infants, with assistance Microsoft’s strategy, with is very large and you’d need from surgeons and doctors this new core offering, is a whole month just to cover all over the globe through half of their portfolio. I would to eventually get rid of the the utilisation of Skype for reliance of on-premises probably need a few more domain controllers and active Business. It truly did show columns than I’ve been how working with customers, directory infrastructures. allotted so I’ll try and keep on their journey through The reason they want to this brief. digital transformation, can do this, is to drive further make such a large difference. cloud utilisation of Office The first day started with a 365 and Azure and have keynote from Satya Nadella, As part of the digital the core of these products Microsoft CEO, announcing transformation with use Azure Active Directory how the focus for Microsoft clients, Microsoft see this for all authentication. This has changed completely to Azure and Office 365 over the provides customers a global, transformation being completed through 4 key secure, flexible approach to last 12 months. Everything solutions: delivering the services they else they’re now producing need, not tied to any physical for on-premises is designed • Modern workplace infrastructure in a given to encourage people to • Business Applications location or region, providing consume more cloud • Data & AI true agility for businesses. services. • Applications & Infrastructure The keynotes on days two In addition, one of the key and three focused around announcements for the first A large focus on day 3 the solutions some of day was their new service, was also around security. Microsoft see security as their own responsibility and as such, employ over 3,500 staff dedicated to securing their cloud platforms. With a lot of the attacks seen being state sponsored, Microsoft are also working on behalf of it’s clients to create a ‘digital Geneva convention’ treaty which will see no state sponsored attacks during peaceful times. An interesting concept, but watch this space. Back in July, I was fortunate enough to attend the Microsoft Inspire conference held in Washington D.C. The conference is for Microsoft Partners (18,000) to hear from Microsoft’s C level execs on their strategy for the forthcoming year and to have an opportunity to network with other Microsoft Partners on the latest services and products Microsoft are releasing.

Microsoft 365. Microsoft 365 combines three of Microsoft’s core products, Windows 10, Office 365 and Enterprise Mobility Suite into one price per user, per month. This will be released in two flavours, one for small/medium business and another for enterprise. The starting price for this is to TBC for the UK but it has already been released in the US with the business edition costing $20 per user, per month, meaning you can scale up and scale down as required.

On the theme of security, Microsoft are spending a further $2bn on security for their platforms and building on their existing platforms to deliver systems which have security built into the core and visibility to us, as partners, on what the attack and vulnerability areas are within customer environments.

HIGHLIGHTS MICROSOFT 365 Microsoft 365 is the latest set of services wrapped into a bundle which you can purchase via our Cloud Solutions Provider (CSP) platform. This means you will get Windows 10, Office 365 and Enterprise Mobility and Security built into your per user per month subscription. This means that you will be able to consume all of these services without the requirement of any local infrastructure at all, no domain controller, no file print, and you will be able to truly leverage a true cloud solution underpinned with Azure AD and secured by Enterprise Mobility Suite. AZURE There has been a significant investment made by Microsoft on this platform, extending their presence to even more Data Centre’s across the globe, including experimentation with underwater data centres. This gives customers greater level of flexibility in the future as well as the ability to contain your data within certain regions should you wish to choose so. The possibilities and uses within Azure are endless, with hundreds of services


being added every year. Through developing bot services, machine learning, data lakes, hyper-scale computing to providing your typical infrastructure as a service or backups; the possibilities are truly unlimited. WINDOWS 10 – CSP We are now able to provide Windows 10 through our Cloud Solutions Provider (CSP) partnership with Microsoft. This means we are able to upgrade you to the latest version of Windows 10 and any later version moving forward. This enables us to offer you a per user per month model for services providing them further flexibility. WINDOWS AUTOPILOT Windows AutoPilot is a collection of technologies used to set up and preconfigure new devices, getting them ready for productive use. In addition, you can use Windows AutoPilot to reset, repurpose and recover devices. This solution enables an IT department to achieve the above with little to no infrastructure to manage, with a process that’s easy and simple.

Multiple additional settings are skipped here, since the device automatically recognises that it belongs to an organisation. Following this process, the device is joined to Azure AD, enrolled in Microsoft Intune (or any other MDM service). MDM enrolment ensures policies are applied, apps are installed and settings are configured on the device. Windows Update for Business applies the latest updates to ensure the device is up to date. MICROSOFT TEAMS Microsoft Teams has exploded, with over 300,000 businesses actively using Microsoft Teams in the first few months, Microsoft has developed a toolset which enables businesses and organisations to truly collaborate and efficiently work together based on this one application set. You no longer need to know whether you’re using OneDrive, SharePoint, Skype for Business, OneNote, Delve or any other service available in Office 365, Microsoft Teams brings all of this together in a slick, simple user interface for all to use.

The Windows AutoPilot Deployment Program experience allows the end user to unbox and turn on a new device and Microsoft Teams can also now be used to invite ‘guests’ from other then follow some simple configuration organisations who use Office 365, so steps: there can be a single workspace to share information. • Select a language and keyboard layout SKYPE FOR BUSINESS • Connect to the network One of the key things Microsoft • Provide email address (the email announced is the decommissioning of address of the user’s Azure AD Skype for Business in Office 365. They account) and password are moving the functionality of Skype for Business into Microsoft Teams. The

CONTACT Mark Allford 02922 401663 mark.allford@circleit.co.uk

reason for this is that Teams can offer a greater level of collaboration and a single window to communicate with your colleagues. People currently utilising Skype for Business won’t be affected in the short term, but will gradually be migrated to Teams in the next 12 months where they will find the same functionality available to them as they had before. Skype for Business will become an on-premise implementation only in the future through Skype for Business 2018. In summary, Microsoft have gone all in on cloud. Everything they’re doing is aimed at larger adoption of cloud solutions, be that consumer or enterprise, as they are geared to deliver a great user experience through the platforms that they manage and update. The toolsets and services available to utilise will help take you on a digital transformation to achieve your business goals! It’s an exciting time to be a Microsoft customer with their toolsets and services available today!

If you’d like to discuss how Microsoft 365 or any other Microsoft product can support you, please contact your Account Executive. Contact details can be found on page 17.


ACCOUNT EXECUTIVES CONTACT Mark Allford 02922 401663 mark.allford@circleit.co.uk

CONTACT Jeremy Williams 02922 401670 jeremy.williams@circleit.co.uk

CONTACT Callum Rowland 07834 523 542 callum.rowland@circleit.co.uk

CONTACT John Griffiths 02922 401673 john.griffiths@circleit.co.uk

FUNDRAISING In 2017 Circle IT raised a total of...

£8,098.68

for a number of amazing charities doing great work in the local community and across the UK. Some of our charities include: Stanley’s Trust LATCH Prince’s Gate Trust Cancer Research UK Princes Trust Jacob Abraham Foundation Action for Children MacMillan Cancer Care Movember

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Look out for some exciting information about our Star Studded Charity Ball in January! Save the Date: 19th May 2018 Not to be missed!


CIRCLE IT IN THE PRESS Circle IT to undertake major project for University of Wales Trinity Saint David

Circle IT named Dell EMC Networking Partner of the Year for the third year

University of Wales Trinity Saint David has appointed Circle IT to undertake a major IT project for the University. The upgrade will create a modern, energy efficient network infrastructure to improve the overall use of technology for students, staff and visitors at each of the university’s campuses. READ FULL STORY

Circle IT is truly delighted to have won the Networking Partner of the Year award once again, for the third year. The award follows another successful twelve months which has seen a number of new clients including The University of Dundee which was Dell EMC’s largest networking project to date. READ FULL STORY

CONTACT - SUPPORT ESCALATION CHART

Email ServiceDesk@circleit.co.uk

Main Switchboard 0330 333 8001

Portal

https://ww4.autotask.net/ ClientPortal/

SUPPORT TEAM - Service Desk Analyst Level 1

Circle IT Customer Services Email: customer.services@circleit.co.uk

Level 2

Katie Bryn | Quality and CRM Office: 029 2240 1691 | Email: katie.bryn@circleit.co.uk

Level 3

Dan Fearnley| Chief Operating Officer Email: dan.fearnley@circleit.co.uk


For enquiries please call us on 0330 333 8001

For the latest updates from the team find us on social media:

@Circleit

Circle IT

Circle IT

Have your say . . . We want to hear from you! Get in touch if you would like to see some different content in the next issue. We also welcome feedback, let us know what you think!

circleitmarketing@circleit.co.uk

Profile for Circle IT

Connect Magazine 2  

The second digital magazine from Circle IT. Including client features, tech talk, our latest news and more!

Connect Magazine 2  

The second digital magazine from Circle IT. Including client features, tech talk, our latest news and more!

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