The Most Influential Women Setting the Standard for Risk Management in 2026

VOL 03 | ISSUE NO. 02 |2026

Designing Inclusive Credit Systems Through Data, Discipline, and Human Insight Credit Risk Subject Matter Expert Mastercard Advisors & Consulting Services

The Most INFLUENTIAL Setting the Standard for

RISK MANAGEMENT in 2026

Contents

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COVER STORY

Leila Viana Teixeira ARTICLE

18 Learning Late, Leading Stronger 20

Make Your Mistakes.

Strengthen Your Strategy.

22 Proving You Can Do Anything 24

Strengthening US Businesses Against Cyber Threats Through Effective Third-Party Risk Management.pdf

28 The Power to Be Great

EDITORIAL Forged in Uncertainty In an era defined by volatility, disruption, and accelerated transformation, risk management has emerged as one of the most critical pillars of organizational success. The leaders featured in this special 2026 edition of CIO Business World represent a powerful truth: standards in risk are not set in comfort they are forged the hard way.

The most influential women shaping risk management today did not rise through predictable paths. They built their authority in boardrooms during crises, in audit rooms under scrutiny, and in moments when decisions carried consequences far beyond spreadsheets. They learned not from theory alone, but from real exposure to uncertainty regulatory shocks, cybersecurity breaches, financial instability, operational breakdowns, and reputational threats.

Risk management is often misunderstood as a discipline of prevention alone. In reality, it is a discipline of endurance. It is about standing firm when markets fall, responding decisively when systems fail, and maintaining clarity when ambiguity clouds judgment. The women featured in this edition embody this resilience. Their influence has been earned through experience, accountability, and persistence.

Setting the standard in 2026 requires more than technical mastery. It demands strategic foresight, ethical leadership, and the courage to confront uncomfortable truths. These leaders have navigated environments where risk evolves faster than regulation, where technology outpaces policy, and where global interconnectivity amplifies vulnerability. They have learned that control is never absolute but preparedness can be strengthened.

Their journeys have not been without setbacks. In fact, setbacks have been defining moments. The hard way often means facing scrutiny, accepting responsibility when systems falter, and rebuilding trust through transparency. It means presenting difficult truths to executive teams and boards, even when those truths challenge growth ambitions. It means choosing long-term resilience over short-term optics.

What distinguishes these women is not the absence of mistakes, but the discipline with which they transformed lessons into stronger frameworks. They refined governance models after compliance gaps. They strengthened cybersecurity postures following exposure. They redesigned risk cultures where silence once overshadowed accountability. Through each challenge, they elevated not only their organizations but the broader standards of the profession.

In 2026, risk management is no longer confined to compliance departments. It sits at the heart of strategic planning. It shapes digital transformation, sustainability commitments, financial investments, and corporate reputation. The women recognized in this issue are not passive overseers they are architects of enterprise resilience. Their insights influence decision-making at the highest levels, guiding institutions through complexity with precision and integrity.

This edition of CIO Business World honors leaders who understand that influence in risk management is built on credibility.

Credibility is built on experience. And experience is often earned the hard way.

Their stories reflect discipline, depth, and determination. They remind us that leadership in risk is not about avoiding storms it is about navigating through them with strength and accountability. By doing so, they are not only setting standards for 2026 but redefining what excellence in risk management will look like for years to come.

These are the women who chose the hard way and in doing so, chose the right way.

Leila Viana Teixeira

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n the intricate world of n the financial intricate systems, world of risk financial systems, risk analytics often carriesanalytics a reputation oftenfor carries beinga reputation for being rigid, technical, and detached rigid, technical, from everyday and detached from everyday life. Yet for Leila Viana life.Teixeira, Yet for Leila Credit Viana Risk Teixeira, Credit Risk Subject Matter Expert Subject at Mastercard Matter Expert Advisors at Mastercard & Advisors & Consulting Services,Consulting the discipline Services, represents the discipline represents something profoundlysomething different.profoundly For her, credit different. risk For her, credit risk is not merely a mathematical is not merely function a mathematical or a defensive function or a defensive business mechanism.business It is a bridge mechanism. betweenItdata is a and bridge between data and dignity, precision anddignity, possibility, precision institutional and possibility, institutional resilience and humanresilience opportunity. and human opportunity.

Her journey into this Her fieldjourney was shaped into this by afield was shaped by a realization that creditrealization systems influence that credit some systems of theinfluence some of the most pivotal moments most in people’s pivotal moments lives. Every in people’s score, lives. Every score, probability curve, andprobability policy decision curve,determines and policy decision determines whether an individualwhether can access an individual housing, start can access a housing, start a business, recover from business, financial recover hardship, fromorfinancial build hardship, or build long-term stability. What long-term drew her stability. deeplyWhat toward drew her deeply toward credit risk was this intersection credit risk was where this analytical intersection where analytical rigor meets social responsibility. rigor meets social responsibility.

Early in her career, she Early recognized in her career, a fundamental she recognized a fundamental challenge within traditional challenge credit within systems. traditional The credit systems. The primary obstacle to financial primary inclusion obstacle towas financial not inclusion was not always risk itself but always the inability risk itself to see but risk the inability to see risk accurately. Many individuals, accurately. particularly Many individuals, those with particularly those with thin credit histories orthin irregular credit histories income patterns, or irregular income patterns, were excluded because were conventional excluded because models conventional lacked models lacked the capacity to capture thetheir capacity real financial to capture behaviors. their real financial behaviors.

In many markets globally, In many approval markets uplift globally, for approval uplift for thin-file segments in thin-file well-governed segments inclusive in well-governed inclusive programs consistentlyprograms ranges from consistently ten to twenty-five ranges from ten to twenty-five percent, while in Latin percent, America while the in impact Latincan America reach the impact can reach twenty to forty percent. twenty Importantly, to forty percent. this expansion Importantly, this expansion of access often occursofwithout access often compromising occurs without risk compromising risk stability, with early delinquency stability, with levels earlyremaining delinquency levels remaining broadly neutral within broadly a margin neutral of one within to two a margin of one to two percent globally. percent globally.

These insights shapedThese her professional insights shaped purpose. her professional She purpose. She came to view credit risk came as to a discipline view creditcapable risk asof a discipline capable of delivering both economic delivering stability both and economic social impact stability and social impact simultaneously. As a simultaneously. woman navigating As the a woman risk navigating the risk leadership landscape,leadership she also saw landscape, firsthandshe how also saw firsthand how traditional customer assumptions traditional customer often failed assumptions to often failed to

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reflect the complexityreflect of realthe financial complexity lives.ofMany real financial lives. Many women, informal workers, women, caregivers, informal and workers, caregivers, and individuals with non-linear individuals income with patterns non-linear wereincome patterns were disadvantaged by systems disadvantaged designed by around systems narrow designed around narrow templates. This strengthened templates. herThis resolve strengthened to help her resolve to help build credit models that build recognize credit models authentic that recognize authentic behavioral signals rather behavioral than penalize signalsindividuals rather than penalize individuals for not fitting conventional for notframeworks. fitting conventional frameworks.

The Moment of Professional The Moment Alignment of Professional Alignment One defining momentOne solidified defining hermoment conviction solidified that her conviction that she had found her true she professional had found her calling. true During professional a calling. During a portfolio review, she portfolio and her team review, analyzed she and a large her team analyzed a large segment of declined applications segment of declined categorized applications under categorized under insufficient credit history. insufficient This label credit revealed history.a This label revealed a systemic blind spot. The systemic issue blind was not spot. necessarily The issue was not necessarily that these applicants were that these high applicants risk but that were high risk but that traditional data sources traditional lacked the data depth sources needed lacked to the depth needed to evaluate them effectively. evaluate them effectively.

She led the redesign of Shethe ledunderwriting the redesignapproach of the underwriting to approach to incorporate explainable incorporate cash-flowexplainable indicators cash-flow and indicators and behavioral signals. The behavioral strategy signals. was builtThe on strategy a was built on a progressive exposureprogressive model where exposure customers model would where customers would begin with modest credit beginlimits, with modest allowingcredit institutions limits, allowing institutions to learn from their real to repayment learn from behavior their real while repayment behavior while enabling customers toenabling build credit customers histories to build safely.credit histories safely.

The results provided The measurable results provided proof of concept. measurable In proof of concept. In controlled cohorts across controlled globalcohorts markets, across approval global markets, approval rates improved by twelve rates to improved twenty-five by twelve percent, to twenty-five percent, with some Latin American with some markets Latin achieving American gains markets achieving gains of fifteen to thirty percent. of fifteen Despite to thirty this percent. increasedDespite this increased access, first-year lossaccess, rates remained first-yearstable loss rates due to remained stable due to staged exposure and close stagedmonitoring exposure and mechanisms. close monitoring mechanisms.

Additionally, false-negative Additionally, declines false-negative were reduced declines were reduced by approximately tenby to approximately twenty percentten globally to twenty and percent globally and even higher in certaineven emerging highermarkets. in certainThis emerging meant markets. This meant that many individualsthat who many previously individuals would who have previously would have been rejected were now been receiving rejectedopportunities were now receiving and opportunities and demonstrating strongdemonstrating repayment performance. strong repayment performance.

Beyond its technical Beyond success, its thetechnical project represented success, the project represented a personal milestone afor personal Leila. Itmilestone demonstrated for Leila. that It demonstrated that inclusion and risk discipline inclusion could and coexist risk discipline when could coexist when

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supported by strong analytics and governance. It also reinforced her leadership philosophy that data-driven influence requires both technical credibility and the ability to communicate with calm confidence, particularly in high-stakes decision environments.

Finding Purpose in Precision Credit risk management is widely known for its demanding nature. It requires constant vigilance, precision, and accountability, as errors can affect both institutional stability and individual livelihoods.

For Leila, however, the intensity of this work is balanced by a profound sense of purpose.

Her greatest source of professional fulfillment lies in transforming complex, often chaotic data into clear and actionable decisions. Inclusive credit models frequently enhance predictive power precisely because they incorporate signals overlooked by traditional frameworks. Programs incorporating alternative behavioral data often achieve improvements in predictive metrics such as Gini and KS scores by five to ten points globally, and in certain Latin American contexts by as much as seven to twelve points.

This technical advancement is deeply satisfying because it reflects a dual achievement. It enhances model accuracy while simultaneously expanding access to credit. For Leila, this duality underscores a central truth: improving risk measurement does not inherently increase risk exposure. Instead, it enables institutions to make more informed, fair, and resilient decisions.

Equally important to her sense of fulfillment is the human dimension of her work environment. She strongly believes that diverse teams produce better risk outcomes. Inclusion within organizations, particularly ensuring that women and underrepresented voices are heard, leads to more comprehensive decision-making frameworks. In her view, building inclusive financial ecosystems begins with building inclusive teams capable of designing them.

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Translating Complexity Into Impact Among her daily responsibilities, the aspect that brings her the greatest satisfaction is translating analytical insights into policies that tangibly improve customer outcomes while strengthening portfolio resilience. She finds particular value in the design of earned trust credit structures.

These structures operate on a progressive model.

Customers begin with lower exposure levels and gradually earn higher limits through demonstrated repayment behavior. Globally, such models often result in initial exposure reductions of forty to sixty percent compared to traditional entry lines, and even higher reductions in volatile markets. Within six to nine months, successful step-ups occur for approximately half to seventy percent of customers, while twelve-month retention rates frequently improve by ten to twenty percent.

These patterns illustrate a critical principle of inclusive risk management. Responsible inclusion is not about granting credit indiscriminately but about designing relationships that allow individuals to build trust gradually. This approach protects both institutions and customers by aligning opportunity with demonstrated capacity.

Building Safer and More Inclusive Financial Systems Leila views financial inclusion as sustainable only when it is measurable, monitored, and governed.

Without strong governance frameworks, inclusion initiatives risk becoming fragile and unsustainable.

Her work contributes to building resilient financial ecosystems through four key mechanisms: improved risk measurement, controlled exposure strategies, dynamic monitoring systems, and transparent decision processes.

Inclusion outcomes from well-designed programs are consistently measurable. Thin-file approval rates often increase by ten to twenty-five percent globally, while approval for self-employed or informal

workers improves by eight to twenty percent. Female inclusion also rises when life-stage and behavioral adjustments are incorporated into models, resulting in measurable access gains without introducing bias.

Equally critical is ensuring that increased inclusion does not compromise system stability. Early-warning systems play a crucial role in this regard. Proactive monitoring and customer-focused restructuring strategies can reduce severe delinquency roll rates by fifteen to thirty percent globally and improve charge-off rates significantly. Early intervention programs also demonstrate cure rates exceeding fifty percent, highlighting the importance of timely support rather than reactive enforcement.

Through these approaches, Leila emphasizes that inclusion and safety are not opposing goals. When engineered together, they reinforce each other, creating financial systems that are both equitable and resilient.

The Future of Adaptive Credit Systems Looking ahead, Leila is particularly excited about the evolution of data-driven decision-making toward adaptive credit models that reflect real-life financial dynamics. Traditional lending models often rely on static snapshots of a borrower’s profile. However, advancements in data infrastructure now enable dynamic systems capable of recognizing improvement, detecting stress earlier, and adjusting terms responsively.

One area of significant progress involves modeling income volatility. Many individuals, including gig workers and informal merchants, experience irregular income patterns that conventional models interpret as instability. By incorporating volatility-aware affordability metrics, institutions can reduce affordability breaches by ten to twenty-five percent and significantly improve predictive accuracy.

Another promising development is the rise of explainable artificial intelligence in credit risk.

Rather than relying on opaque algorithms, modern risk frameworks are increasingly emphasizing transparency, governance, and bias testing. This shift is not only beneficial for risk management but also essential for building customer trust in automated decision systems.

Risk Management as a Tool for Social Stability Leila believes that effective risk management has a profound positive impact on people’s lives by preventing harmful extremes. Responsible risk practices help avoid both over-lending during growth periods and sudden credit withdrawal during economic downturns. These fluctuations disproportionately affect individuals with limited financial alternatives.

She is particularly passionate about designing systems that allow for second chances. Many customers encounter temporary financial hardships due to health emergencies, employment transitions, or economic volatility. Treating such events as permanent failures can create cycles of exclusion.

Early intervention and structured support programs demonstrate that timely engagement can lead to cure rates exceeding fifty percent and significantly reduce long-term delinquency risks.

Sustaining Balance in a High-Stakes Field Maintaining balance in a high-pressure profession requires discipline and perspective. Leila prioritizes separating urgency from importance, protecting time for deep analytical work, and investing in personal recovery to sustain sound judgment.

When setbacks occur, whether due to model drift, macroeconomic changes, or stakeholder resistance, she approaches them as opportunities for learning rather than failures. Transparency plays a crucial role in maintaining both trust and performance. Clear and actionable decline explanations often lead to improved re-application success rates and reduced customer complaints.

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stability, customer progression metrics, and hip philosophy also reflects the leadership philosophy also reflects the She encourages aspiring risk professionals to long-term performance outcomes.

Communication of confidenceHer anchored in preparation. importance of confidence anchored in preparation. measure inclusion skills are also essential, as risk leaders must comprehensively by tracking ng professional environments, especially In demanding especially sustainability indicators such as early delinquency effectively articulate trade-offs and align n technical leadership roles,professional calm and environments, stability, customer progression metrics, and for women in technical leadership roles, calm and stakeholders. ed communication strengthens credibility long-term performance outcomes. Communication well-prepared communication strengthens credibility e. skills are also essential, as risk leaders must and influence.

Integrity remains a cornerstone of her advice. effectively articulate trade-offs and align Credibility in risk management is built over years Learning in a Dynamic Industry stakeholders.

Continuous Learning in a Dynamic Industry but can be lost quickly. For young women, she advocates actively claiming professional space, oach to professional growth centers on Integrity remains a cornerstone of her advice.

Leila’s approach to professional growth centers on seeking mentorship, and recognizing that analytical ely connected to both theoretical Credibility in risk management is built over years staying closelyMastery connected rigor and empathy together form a powerful ls and real-world outcomes. of to both theoretical but can be lost quickly. For young women, she fundamentals and real-world outcomes.

Mastery of leadership advantage. mics, portfolio dynamics, and advocates actively claiming professional space, credita stable economics, portfolio nalytics provides foundation.

At dynamics, and seeking mentorship, and recognizing that analytical analytics provides a stable At in Stewardship A foundation.

Vision Rooted me, continuousbehavioral monitoring of rigor and empathy together form a powerful the same time, continuous monitoring of e data and customer feedback drives performance data and customer feedback drives After nearly two decades leadership in the field,advantage.

Leila views innovation. credit risk as an act of stewardship. It involves A Vision Rooted in Stewardship designing financial systems that expand opportunity participates in building and testing new She actively participates in building and testing new while safeguarding stability. Inclusive credit dernizing decision systems, and After nearly two decades features, modernizing decision systems, and approaches globally demonstrate that access can in the field, Leila views g across functional teams. Inclusive credit risk as anstable act of stewardship. It involves collaborating functional teams.

Inclusive increase significantly while maintaining ons, in her view, require an across integrated designing financial systems that expand opportunity credit solutions, in her view, require an integrated delinquency levels when supported by disciplined stem rather than isolated models. while safeguarding stability.

Inclusive credit operating system rather than isolatedgovernance models. frameworks. approaches globally demonstrate that access can mented effectively, progressive increase significantly When implemented effectively, progressive Her vision underscores a powerful principle: while maintaining stable ategies deliver long-term business delinquency levels inclusion strategies deliver long-term business financial inclusion becomes sustainable whenwhen it is supported by disciplined ngside social impact. Customer lifetime governance frameworks. benefits alongside lifetime measurable, explainable, and guided by strong risk increases significantly, retention social rates impact. Customer value often increases significantly, retention rates discipline. Through her work, she continues to shape d capital efficiency strengthens due to Her vision a powerful principle: improve, and capital efficiency strengthens to financial systems a futuredue where are underscores not only sure strategies. financial inclusion becomes sustainable when it is staged exposure strategies. technically sophisticated but also fundamentally measurable, explainable, and guided by strong risk human-centered. or the Next Generation of Risk discipline. Through her work, she continues to shape Guidance for the Next Generation of Risk a future where financial systems are not only Leaders technically sophisticated but also fundamentally rofessionals entering risk analytics, human-centered.

For young professionals entering risk analytics, sizes the importance of building strong Leila emphasizes the importance of building strong undations in statistics, programming, and technical in statistics, programming, and alytics. Equally critical foundations is developing portfolio analytics.

Equally critical is developing ntext awareness to ensure that models business context awareness to ensure that models orld needs responsibly. serve real-world needs responsibly.

ges aspiring risk professionals to lusion comprehensively by tracking y indicators such as early delinquency

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