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Course Information 2018

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English Courses EnglishPLUS (General English) Courses STANDARD & INTENSIVE COURSES Course content: A communicative course in general English, covering the skills of speaking, listening, reading and writing. Course start dates: You may begin your course on any Monday (except public holidays). Number of levels: 7 levels, from beginner to advanced. Course length: Choose any length of course from 2 to 48 weeks.

Course times: Standard Course (part-time, morning only): Monday - Friday: 9am - 12:15pm (15 hours per week, 3 hours a day) Intensive Course (full-time, morning PLUS afternoon): Monday - Thursday: 9am - 3:30pm & Friday: 9am - 12:15pm

AFTERNOON OPTIONS FOR INTENSIVE COURSE These options are subject to demand and may require minimum class numbers to run. You can change options during your course if you wish. Afternoon options are from 1:15pm to 3:30pm, Monday - Thursday. There is no afternoon class on Friday but you can choose to study at the self-access centre. The ‘skills’ option is automatically chosen for students if the other options are not available. (a) SKILLS Develops reading, writing, listening and speaking skills and grammar knowledge. Develops the use of practical everyday English using a variety of interesting and creative learning situations. (b) CONVERSATION & PRONUNCIATION A lively, highly interactive and enjoyable option which covers all the sounds used in spoken English, with work on intonation, stress and linking. Also develops listening and speaking skills, with an emphasis on fluency and communication. (c) WRITING SKILLS Includes letter writing and an introduction to essay writing. Recommended for students who wish to go on to exam preparation and academic English courses or further studies taught in English. (d) ACTIVITIES PROGRAMME A combination of educational and cultural visits, sports activities and a variety of classroom-based and out of school learning situations. A small additional charge of around NZD 80 is payable each week for entry to activities in this option. This fee will collected at the school before each week’s programme. (e) PRIVATE LESSON - ONE-TO-ONE TUITION Ideal for the serious student. An individual afternoon programme to complement your morning class. Focus on the areas of language that you need to work on. There is an additional tuition fee per week for the Private Lesson programme and a resource fee of NZD 20 per week (please see our fees list). All of our English courses require students to be 18 years of age or over on the date they start their course. Our average class sizes range from 10 to 12 students.

0800 357 316 www.crown.ac.nz Transforming Lives Through Education +64 9 357 3191 ● info@crown.ac.nz ● 80 Anzac Avenue, Auckland 1010 ● PO Box 1094, Auckland 1140

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English Courses EnglishPRO Courses EnglishPRO courses are premium courses for students who are prepared to study harder to achieve their goals. EnglishPRO courses have a higher workload. You will be expected to do homework regularly. Please be aware of the following conditions:  You should join your EnglishPRO course on one of the dates below (a) – (e), and you should enrol for the full course. If you wish to join on any other date, or for a shorter time, Crown must approve this before you start the course. If you wish to join for a shorter time, you must still pay the full course fee and resource fee  Cambridge, FCE, CAE and CPE classes are guaranteed to run for each start date. Other EnglishPRO courses are subject to demand, and may require minimum class numbers to run  You can transfer to or from EnglishPRO courses during your general EnglishPLUS course or substitute one or more EnglishPRO courses for an EnglishPLUS course with no transfer fee charge, but you pay an additional resource fee for the Cambridge EnglishPRO courses only to cover materials and exam fees. (a) “X” CLASS - INTENSIVE COURSE Course content: Focused study in all skill areas. Ideal for students who wish to progress rapidly to a higher level of competence. A high workload course with additional homework.

Course start dates: Courses begin every 6 weeks during the year (except public holidays). 8 Jan, 19 Feb, 3 Apr, 14 May, 25 Jun, 6 Aug, 17 Sep, 29 Oct 2018

Course times: Monday - Thursday: 9am - 3:30pm & Friday: 9am - 12:15pm

English entry level: Elementary to upperintermediate (5 levels). Entrance test required.

(b) PRE-CAMBRIDGE PREPARATION - PREPARATION FOR THE CAMBRIDGE FCE COURSE Course content: Focused study in all skill areas. Ideal for Course start dates: students who wish to go on to study the Cambridge First Part 1: 8 Jan, 3 Apr, 25 Jun, 17 Sep 2018 Certificate (FCE) course. A high workload course with Course length: 6 weeks intensive course additional homework. Pre-Cambridge course book is used Part 2: 19 Feb, 14 May, 6 Aug, 29 Oct 2018 for this course. Course length: 6 weeks intensive course Course times: Monday - Thursday: 9am - 3:30pm & Friday: 9am - 12:15pm

English entry level: Mid-intermediate. Entrance test required.

(c) CAMBRIDGE GENERAL ENGLISH - PREPARATION FOR THE FIRST CERTIFICATE IN ENGLISH (FCE), CERTIFICATE IN ADVANCED ENGLISH (CAE), CERTIFICATE OF PROFICIENCY IN ENGLISH (CPE) EXAMS Course content: Includes review of exam techniques and Course dates: 8 Jan - 9 Mar (CPE), 8 Jan - 16 Mar study of sample exam papers. (FCE, CAE), 19 Mar - 8 Jun (FCE, CAE, CPE), 10 Sep 30 Nov (FCE, CAE, CPE) Course times: Monday - Thursday: 9am - 3:30pm & Friday: 9am - 12:15pm Course length: 9 - 12 weeks Exam dates: The exams are held after the course ends in March (last exam 10 Mar for CPE, 16 Mar for FCE and 17 Mar for CAE), June (last exam 12 June for FCE, 13 June for CAE and 14 June for CPE), and December (last exam 4 Dec for FCE, 5 Dec for CAE and 6 Dec for CPE).

English entry level: Upper Intermediate (FCE), Advanced (CAE and CPE). Entrance test required. If you are below these levels, you should follow an Intensive English course until you reach the right level.

0800 357 316 www.crown.ac.nz Transforming Lives Through Education +64 9 357 3191 ● info@crown.ac.nz ● 80 Anzac Avenue, Auckland 1010 ● PO Box 1094, Auckland 1140

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English Courses (d) IELTS - PREPARATION FOR THE IELTS EXAM Course content: Building all the IELTS test skills of listening, reading, speaking and writing. Course length: Four modules of 6 weeks each intensive course. Course times: Monday - Thursday: 9am - 3:30pm & Friday: 9am - 12:15pm

Course start dates: 8 Jan, 19 Feb, 3 Apr, 14 May, 25 Jun, 6 Aug, 17 Sep, 29 Oct 2018 English entry level: Mid-intermediate (classes at four levels). Entrance test required. If you are below this level you should follow an Intensive English course until you reach the right level.

(e) TOEIC Course content: This is an afternoon course which includes reviews of exam techniques and study of sample exam papers.

Course start dates: 8 Jan, 19 Feb, 3 Apr, 14 May, 25 Jun, 6 Aug, 17 Sep, 29 Oct 2018

Course times: Monday - Thursday: 1:15pm - 3:30pm Exam dates: Crown is an official TOEIC test centre. You may take the TOEIC examination at the school. Please ask Crown for details of exam dates in 2017, or visit our website.

English entry level: Intermediate. Entrance test required. If you are below this level, you should follow an Intensive English course until you reach the right level.

Course length: 4 - 12 weeks (afternoon only)

TESOL - Teaching English To Speakers Of Other Languages Course content: This course introduces trainee teachers to effective English language teaching methods and practice, and prepares them for the Cambridge Teaching Knowledge Test (TKT).

Course dates: 28 May - 22 Jun, 23 July - 17 Aug, 19 Nov - 14 Dec Exam dates: 25 Jun, 20 Aug, 17 Dec Course length: 4 weeks intensive course

Notes: This course contains 100 hours classroom study, 40 hours supervised independent learning and 40 hours selfdirected learning. Trainees complete a portfolio of work. Assessments include practical exercises, tests with oral or written answers, presentations and assignments.

Course times: Monday - Friday 9:00am - 4:30pm English entry level: Intermediate or IELTS 5.0. If you are below this level, you should follow an Intensive English course until you reach the right level. Entrance test & interview required.

Working Holiday and Volunteer Work (WorksUP and HandsUP) WorksUP: WU6, WU8, WU12 (6, 8 or 12 weeks full time English + Working Holiday experience) Course content: Course start dates: You may begin your course on a) 6, 8 or 12 weeks EnglishPLUS Intensive, AND any Monday (except public holidays). b) An offer of your first paid working holiday job placement Course length: 6, 8 or 12 weeks at Crown + Working Course achievement: English Language Level Certificate of Holiday Placement Achievement English entry level: Intermediate, IELTS 5.0, TOEIC Course times: Monday - Thursday: 9am - 3:30pm & 550 or Crown entry test. If you are below this level, Friday: 9am - 12:15pm you should follow an Intensive English course until you reach the right level.

0800 357 316 www.crown.ac.nz Transforming Lives Through Education +64 9 357 3191 ● info@crown.ac.nz ● 80 Anzac Avenue, Auckland 1010 ● PO Box 1094, Auckland 1140

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English Courses HandsUP: HU6, HU8, HU12 (6, 8 or 12 weeks full time English + Working Holiday experience) Course content: Course start dates: You may begin your course on a) 6, 8 or 12 weeks EnglishPLUS Intensive, AND any Monday (except public holidays). b) An offer of one or more volunteer placement AND Course length: 6, 8 or 12 weeks at Crown + Working c) 12 month Volunteer Registration Holiday Placement Course achievement: English Language Level Certificate of English entry level: Lower intermediate, IELTS 4.5, Achievement TOEIC 450 or Crown entry test. If you are below this Course times: Monday - Thursday: 9am - 3:30pm & level, you should follow an Intensive English course Friday: 9am - 12:15pm until you reach the right level. Examples of WorksUP jobs: fruit picking, office and clerical work, dishwashing, cleaning, waiter, barista, nanny/child-care (you must hold registered qualifications for this work), au pair, labouring, house-keeping, call centre, telephone sales, distributing leaflets and many more. Current NZ minimum pay rates are NZD 15.25 per hour. This is taxed at a rate of approximately 18-22% per hour. Examples of HandsUP volunteer work: wildlife conservation, habitat conservation, endangered species conservation, pest control, tree planting and maintenance, team leadership, ecology education, protection fencing, track conservation. Please note that most HandsUP work is outside. Notes and Conditions WorksUP and HandsUP do not guarantee:      

The type of work or volunteer project that you will be offered. You must notify us at the time of your application if you have a disability or health problem that may affect your work The number of hours of work per week. These are determined by your employer and will typically be 20 – 40 hours per week The length of employment or project work. Your Working Holiday visa usually limits each job to a maximum of 12 weeks. Your employer will usually ask you to work for 12 weeks. Your volunteer work may be from a single day up to several weeks The days or times of work. These will vary according to the type of work Your job or volunteer project’s location. It may be in a rural area or another city or town That the work you are offered will be to your complete satisfaction.

Crown cannot be held liable if you:     

Are not satisfied with the type of work offered Are unable to fulfil the requirements laid out by your employer Are dismissed (‘fired’) or made redundant from the working holiday position offered Enter into a dispute with your employer Are not able to extend your visa or remain in New Zealand for the full length of your employment or volunteer work.

By participating in the WorksUP or HandsUP, you agree to indemnify Crown against any claims, liability or costs arising (directly or indirectly) from your participation in these courses. If for any reason we are unable to place you into paid employment (WorksUP) or volunteer project (HandsUP) after you have been accepted and have paid your full fees, you will receive a reimbursement in full and final settlement of NZD 570. Your Crown tuition and other fees will not be refunded.

0800 357 316 www.crown.ac.nz Transforming Lives Through Education +64 9 357 3191 ● info@crown.ac.nz ● 80 Anzac Avenue, Auckland 1010 ● PO Box 1094, Auckland 1140

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Vocational and Internship Courses Vocational and Internship Courses Course start dates for Vocational and Internship courses: You may begin your course on any Monday (except public holidays). VSA - Vocational Semester Abroad (26 weeks full time) Course content: a) 12 weeks EnglishPLUS (Intensive), AND b) 14 weeks Intensive course in ONE of the following: Business Studies, Travel and Tourism or Hospitality Studies Course achievement: VSA Certificate of Completion. IELTS, TOEIC or Cambridge certificate (if successfully taken) VYA - Vocational Year Abroad (38 weeks full time) Course content: a) 24 weeks EnglishPLUS (Intensive), AND b) 14 weeks Intensive course in ONE of the following: Business Studies, Travel and Tourism or Hospitality Studies Course achievement: VSA Certificate of Completion. IELTS, TOEIC or Cambridge certificate (if successfully taken)

CIP 30 Crown Internship Programme (30 weeks full time) Course content: a) 12 weeks EnglishPLUS (Intensive), AND b) 12 weeks Intensive course in ONE of the following: Business Studies, Travel and Tourism or Hospitality Studies c) 6 weeks Internship CIP 42 Crown Internship Programme (42 weeks full time) Course content: a) 24 weeks EnglishPLUS (Intensive), AND b) 12 weeks Intensive course in ONE of the following: Business Studies, Travel and Tourism or Hospitality Studies c) 6 weeks Internship

Course times for Vocational and Internship courses: Monday - Thursday: 9am - 3:30pm & Friday: 9am - 12:15pm. Vocational class times and internship placement hours may vary. English entry level: Intermediate, IELTS 5.0, TOEIC 550 or Crown entry test. Transfer to CIP: If you reach Upper intermediate level with acceptable attendance during the VSA, you may apply to transfer to CIP 30. Additional fees and a 6 week course extension is required.

English entry level: Lower intermediate, IELTS 4.5, TOEIC 450 or Crown entry test. Transfer to CIP: If you reach Upper intermediate level with acceptable attendance during the VYA, you may apply to transfer to CIP 30 or CIP 42. CIP 30: no extra fees required; CIP 42: additional fees and a six week course extension required.

English entry level: Upper intermediate, IELTS 5.5, TOEIC 650 or Crown entry test. Course Achievement: CIP Certificate of Completion. IELTS, TOEIC or Cambridge certificate (if successfully taken)

English entry level: Intermediate, IELTS 5.0, TOEIC 550 or Crown entry test. Course Achievement: CIP Certificate of Completion. IELTS, TOEIC or Cambridge certificate (if successfully taken)

Vocational and Internship Courses (VSA, VYA, CIP) These courses offer you the opportunity to add vocational skills for your future career, or gain valuable life and work experience overseas. Benefits include:  A unique study option: Internship with Crown in beautiful Auckland – a life experience to enjoy and treasure  Career benefits: Enhance your CV with certificates, qualifications and a reference from your internship company  Cultural insight: Meet and work alongside New Zealanders. Gain knowledge and make new friends

0800 357 316 www.crown.ac.nz Transforming Lives Through Education +64 9 357 3191 ● info@crown.ac.nz ● 80 Anzac Avenue, Auckland 1010 ● PO Box 1094, Auckland 1140

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Vocational and Internship Courses Vocational and Internship students can choose one of the following components: Intensive Business (CI 214) This qualification equips students with the desired skills needed to operate a small business enterprise. The modules cover the various facets of business management from human resource management, marketing activities, financial analysis and communication skills. Intensive Travel & Tourism (CI 115) This qualification provides students with customer service skills, communication and selling skills, an understanding of the tourism industry in New Zealand and technical skills related to product knowledge and terminology. Intensive Hospitality CI 428 or CI 429 Crown offers two different hospitality courses, each focused on a specific aspect of the hospitality industry. The two courses are Food and Beverage Services (CI 428) and Hotel Reception Services (CI 429). Note: You can find more detailed course information about CI 214, CI 115, CI 428 and CI 429 and their course start dates in the next section or on our website. Internship Internship is a professional placement in Auckland to practise the skills you have learnt at Crown. Our internship companies are from different sectors of business, travel and tourism and hospitality. Crown has a sample list of the internship placements and following your initial interview you will be presented with the best available internship placement. Internship is unpaid and is a minimum of 15 hours and maximum of 30 hours per week. Please note that you may need suitable clothes for your internship. For example, most hospitality internship placements will need you to wear black trousers and a white button-up shirt. Hours may vary and may include nights and weekends. Notes and Conditions  

 

You may apply to transfer to the internship course while you are studying any other English, vocational or business course. If your application is successful, you must pay any additional fees before starting the course. Before entering the internship section (the final 6 weeks), you must have successfully completed the first part of your studies with a minimum 80% attendance. If you do not achieve this requirement, we may withdraw you from the internship part of the course. In this case, your Crown internship, tuition, resource and other fees will not be refunded. Upon entering your internship, you agree to abide by any special terms, conditions and rules set by Crown and the internship company. If you breach these terms and conditions, we may withdraw you from the internship part of the course at any time. In this case, your Crown internship, tuition, resource and other fees will not be refunded. Crown reserves the right to transfer you to another internship company at any time during your course, if, in our sole opinion, a new placement is likely to be more successful. There is no additional charge for this transfer. Crown reserves the right to decline your entry to, or withdraw you from, the internship section of your course (the final 6 weeks) at any time if, in our sole opinion, the placement is unlikely to be successful. In this case you will receive a reimbursement in full and final settlement of NZD 1,090 for the internship placement. Your Crown tuition, resource and other fees will not be refunded.

Examination course students may need to buy a course book, pay external examination fees and register for the exam. Please ask the school for details. 0800 357 316 www.crown.ac.nz Transforming Lives Through Education +64 9 357 3191 ● info@crown.ac.nz ● 80 Anzac Avenue, Auckland 1010 ● PO Box 1094, Auckland 1140

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Business Courses Business Courses All students are required to wear the Crown Uniform for any of the Business courses. The uniform is corporate black trousers or skirt and a white collared shirt. Students may bring their own clothes or they can purchase the uniform through Crown. Please ask the school for further details. CI 214 Crown Certificate in Business Skills (14 weeks full time)* Course content: This qualification equips students with the desired skills needed to operate a small business enterprise. Topics include: knowledge of the communication process; teamwork, leadership; customer service; data collection; salesperson skills; taxation for personal financial management; taxation finance and insurance for a small business; financial analysis; staff selection and recruitment; controlling and evaluating small business operations. Course dates: 5 Feb – 8 May, 26 Feb – 8 Jun, 26 Mar – 6 Course times: Monday - Friday: 9am - 1pm or Jul, 18 Apr – 27 Jul, 21 May – 24 Aug, 11 Jun – 21 Sep, 9 Jul Monday - Friday: 1:30pm - 5:30pm – 19 Oct, 30 Jul – 9 Nov, 3 Sep -7 Dec, 24 Sep – 22 Feb English entry level: Intermediate, IELTS 5.0, TOEIC 2019, 23 Oct 2018 – 22 Mar 2019, 12 Nov – 12 Apr 2019 550 or Crown entry test. Please note the following breaks: 14 May - 18 May, 27 Aug Further study: If you pass this course and have the - 31 Aug, 10 Dec 2018 - 1 Feb 2019 required English level, you may wish to work Course achievement: Crown Certificate in Business Skills towards your New Zealand Diploma in Business by *Note: you can study just 7 weeks of the programme enrolling in CI 335-7 (first year papers only). CI 335 New Zealand Diploma in Business Term 1 (1.1 or 2.1) (12 weeks full time) Course content: First Year Papers (Term 1.1) Paper 550: Business Computing: Topics include: Explanation and evaluation of a business information system; discussion and evaluation of communication technologies; issues associated with computer use and recommended actions to minimise their impact; use of software functions to produce information to meet business requirements. Paper 520: The Economic Environment: Topics include: The nature of economics and analysis of economic problems; the supply and demand model; profit-maximising behaviour; role of government in market failure; the macro-economic environment; potential effects of international trade and changes in the global economy Second Year Papers (Term 2.1) Paper 500: Accounting Principles: Topics include: The purpose of accounting and its relationship to the business environment; accounting concepts and policies, preparation of financial statements for a sole trader/company; analysis and reporting on business performance for a sole trader/company; management accounting tools. Paper 501: Accounting Practices: Topics include: Processing transactions manually and using commercial accounting software from source documents; to prepare financial statements for a sole trader/small GSTregistered company; internal controls; differences in financial statements for entities; balance day adjustments; preparation of cash budgets using spreadsheets. Course dates: 12 Feb - 4 May (A) Course times: Monday - Friday: 9am - 1pm or 26 Mar - 22 Jun (B) Monday - Friday: 1:30pm - 5:30pm Further study: If you pass this course (Term 1.1 or 2.1) with the required grades, you may wish to work towards your New Zealand Diploma in Business by enrolling in CI 336 (Term 1.2 or 2.2).

English entry level: Advanced, IELTS 6.0 with no band lower than 5.5, TOEFL pBT 550 with an essay score of 5 TWE, TOEFL iBT 79 with a writing score of 20, or Crown entry test.

0800 357 316 www.crown.ac.nz Transforming Lives Through Education +64 9 357 3191 ● info@crown.ac.nz ● 80 Anzac Avenue, Auckland 1010 ● PO Box 1094, Auckland 1140

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Business Courses CI 336 New Zealand Diploma in Business Term 2 (1.2 or 2.2) (12 weeks full time) Course content: First Year Papers (Term 1.2) Paper 560: Business Communication: Topics include: Theories and process of business communication; the influence of self-concept, perception and culture on the communication process; interpersonal communication skills; oral and written presentation skills; the influence of effective communication management on organisational performance. Paper 530: Organisation and Management: Topics include: The purpose of organisations and management; the development of management philosophies and their influence on business practices; the influence of environments on organisational behaviour; ethics and social responsibility; planning and control; organisational structures; leadership, motivation and delegation. Second Year Papers (Term 2.2) Paper 602: Management Accounting: Topics include: types of costing systems for manufacturing and service; management accounting information for decision making; management tools to plan, measure and control business operations. Paper 633: Human Resource Management: Topics include: Understanding the roles, functions and application of Human Resource Management processes within contemporary New Zealand organisations. Course dates: 14 May -3 Aug (A) Course times: Monday - Friday: 9am - 1pm or 25 Jun - 21 Sep (B) Monday - Friday: 1:30pm - 5:30pm Further study: If you pass this course (Term 1.2 or 2.2) with the required grades, you may wish to work towards your New Zealand Diploma in Business by enrolling in CI 337 (Term 1.3 or 2.3).

English entry level: Advanced. IELTS 6.0 with no band lower than 5.5, TOEFL pBT 550 with an essay score of 5 TWE, TOEFL iBT 79 with a writing score of 20, or Crown entry test.

CI 337 New Zealand Diploma in Business Term 3 (1.3 or 2.3) (12 weeks full time) Course content: First Year Papers (Term 1.3) Paper 541: Fundamentals of Marketing: Topics include: Concepts of marketing within an organisation; environmental factors for marketing decisions; segmentation, targeting and positioning; marketing mix variables for marketing strategy development; the marketing planning process; factors affecting buyer behaviour. Paper 510: Introduction to Commercial Law: Topics include: Understanding the legal system; basic principles of the Tort of Negligence; basic principles of the law of contract; basic principles and application of consumer law; aspect of a legal topic affecting business. Second Year Papers (Term 2.3) Paper 630: Leadership: Topics include: Concepts of leadership and their relation to business; the influence of culture on leadership; self-evaluation of abilities and leadership potential; application of leadership concepts; leadership and social responsibility. Paper 636: Applied Management: Topics include: Identification of a business problem and project proposal for the research of possible solutions (individual or team-work); preparation of a report on the application of management concepts to finding a solution to the problem (individual or team-work); a critical review of the project process and research outcomes. Course dates: 13 Aug - 2 Nov (A) Course times: Monday - Friday: 9am - 1pm or 24 Sep 2018 - 22 Mar 2019 (B) Monday - Friday: 1:30pm - 5:30pm Further study: If you pass this course (Term 1.3 or 2.3) with the required grades, you may wish to work towards your New Zealand Diploma in Business by enrolling in CI 335 (Term 1.1 or 2.1)

English entry level: Advanced. IELTS 6.0 with no band lower than 5.5, TOEFL pBT 550 with an essay score of 5 TWE, TOEFL iBT 79 with a writing score of 20, or Crown entry test.

0800 357 316 www.crown.ac.nz Transforming Lives Through Education +64 9 357 3191 ● info@crown.ac.nz ● 80 Anzac Avenue, Auckland 1010 ● PO Box 1094, Auckland 1140

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Business Courses CI 340 New Zealand Diploma in Business (2 Years of 36 weeks full time) Course content: Crown offers the following papers: Paper 550: Business Computing, Paper 520: The Economic Environment, Paper 560: Business Communication, Paper 530: Organisation and Management, Paper 541: Fundamentals of Marketing, Paper 510: Introduction to Commercial Law, Paper 500: Accounting Principles, Paper 501: Accounting Practices, Paper 602: Management Accounting, Paper 633: Human Resource Management, Paper 630: Leadership, Paper 636: Applied Management. Course dates: 19 Feb 2018 - 12 Nov 2019, 26 Mar 2018 - 22 Course times: Monday - Friday: 9am - 1pm or Mar 2019, 14 May 2018 - 3 May 2019, 25 Jun 2018 - 21 Jun Monday - Friday: 1:30pm - 5:30pm 2019, 13 Aug 2018 - 2 Aug 2019, 24 Sep 2018 - 20 Sep 2019 Course length: 2 years of 36 weeks each (72 weeks Please note the following breaks: 7 - 11 May 2018, 6 - 10 total) full time - 6 terms of 12 weeks, plus holiday Aug 2018, 5 Nov 2018 - 8 Feb 2019, 6 - 10 May 2019, 5 - 9 breaks. You may be able to complete your diploma Aug 2019 in less than 72 weeks. Please ask Crown for details. Please note: Students must complete all first year Course achievement: Crown Diploma in Business Level 6. papers before taking second year papers. The diploma is awarded when 12 papers have been passed. These must include 6 compulsory core papers at English entry level: Advanced. IELTS 6.0 with no the 500 level, and at least 4 from the 600 level. band lower than 5.5, TOEFL pBT 550 with an essay score of 5 TWE, TOEFL iBT 79 with a writing score of 20, or Crown entry test. Cross-Credits from your Crown NZ Diploma in Business to NZIM and other University Degrees If you complete the required 6 papers of Crown’s NZDip.Bus, you can apply to be granted a NZ Institute of Management (NZIM) Diploma in Management (Level 5). There is a fee of approximately NZD 210 for this crosscredit. Please ask Crown for details. You may cross-credit your New Zealand Diploma in Business towards a business degree at a New Zealand university. You may be able to complete your degree in only two more years of study. The following Auckland universities recognise the NZ Diploma in Business; please check their websites for cross-credit details: The University of Auckland: If you have completed the NZDip.Bus with a B grade average, you will gain entry with up to 45 points of credit towards the University of Auckland’s BBIM, BCom or BProp degree, based on a B grade in approved courses. With less than a B grade average, you will be considered for entry but will not be eligible for credit. If you have an incomplete NZDip.Bus with a minimum of six papers (minimum B grades preferred), you will be eligible for entry but not cross credit. Auckland University of Technology (AUT): If you have completed the NZDip.Bus, or have an incomplete NZDip.Bus with a pass in a minimum of six papers, you may be eligible for entry to AUT. Eligibility is assessed on a case-bycase basis. Massey University: Massey University is Crown’s preferred pathway partner. Since 1996, Crown and Massey University have offered a fast track to degree success. Students completing Crown’s New Zealand Diploma in Business with the required grades can enter either First or Second year of the Massey Bachelor of Business Studies (BBS) with credits for their Crown papers. The pathway is overseen by Massey, your guarantee of quality. The College of Business at Massey attracts students from New Zealand and from 100 countries around the world. Massey’s College of Business holds accreditation from AACSB International. Programmes hold endorsements from national and international bodies and professional organisations such as CIMA, ACCA and CFA. Further information about Massey University: Please refer to the Massey University website.

0800 357 316 www.crown.ac.nz Transforming Lives Through Education +64 9 357 3191 ● info@crown.ac.nz ● 80 Anzac Avenue, Auckland 1010 ● PO Box 1094, Auckland 1140

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Travel and Tourism Courses MASSEY UNIVERSITY UNILINK PATHWAY Unilink Gateway: This pathway allows you to enter Year 1 of the Massey University BBS degree. You must complete at least 4 Crown NZDip.Bus papers, with a minimum B grade pass mark in each paper. English language entry level: IELTS 6.0

Minimum enrolment: Four papers

Crown Course (Business course section): CI 340 NZ Dip.Bus Entrance to Massey University BBS: Year 1 Unilink Fast Track: This pathway allows you to enter Year 2 of the Massey University BBS degree. You must complete the full Crown NZDip.Bus, with an average B grade pass mark across all papers. English language entry level: IELTS 6.0

Minimum enrolment: Six terms (72 weeks)

Crown Course (Business course section): CI 340 NZ Dip.Bus Entrance to Massey University BBS: Year 2 Notes Entry to Massey University: You receive a conditional Offer of Place from Massey University when you enrol on Unilink. Your entry to the Massey University Bachelor of Business Degree (BBS) is guaranteed when you pass your Crown course. There are no further tests. Changing track during your Unilink pathway: The Unilink pathway is flexible. You can apply to change track during your course if you are finding your current track too easy or too difficult. You can also apply to take additional papers to gain faster access to university. Other Massey University degrees for which you may obtain credits(s) with your Crown NZDip.Bus: Bachelor of Aviation Management, Bachelor of Accountancy, Bachelor of Applied Economics, Bachelor of Communication. Please check with Massey University for details of the credits to which you may be entitled. Unused Crown fees: If you enter Massey University before completing your Crown course, a portion of your unused fees may be transferrable to your degree programme at Massey. Conditions apply.

Travel and Tourism Courses All students are required to wear the Crown Uniform for any of the Travel and Tourism courses. The uniform is corporate black trousers or skirt and a white collared shirt. Students may bring their own clothes or they can purchase the uniform through Crown. Please ask the school for further details. CI 115 Crown Certificate in Travel and Tourism (12 weeks full time) Please note: This course is only available as part of the Crown CIP30, CIP42, VSA or VYA programmes. Course content: Topics may include: Customer service; cross-cultural communication; literacy skills in terminology and written communication; numeracy skills and payment processing; teamwork skills; time management and organisational skills; Acts relevant in travel and tourism; destination New Zealand knowledge; New Zealand tourism industry and the New Zealand economy; inbound and outbound travel and tourism; retail travel operations; wholesale travel operations; CV preparation. Course dates: Please check for course start dates – these Course times: Monday - Friday: 9am - 1pm or vary. Monday - Friday: 1:30pm - 5:30pm Course achievement: Crown Certificate in Travel and Tourism Optional Certificates: Tiare Tahiti, Pure New Zealand Specialist Programme, Hong Kong Specialist Programme, Marriot Hotel Excellence Programme, Hawaii Tourism Kuhina Programme

Course length: 12 weeks English entry level: Intermediate, IELTS 5.0 with no band lower than 5.0, a minimum TOEFL PBT 510 or TOEFL IBT 64 with a writing score of 20 or Crown entry test.

0800 357 316 www.crown.ac.nz Transforming Lives Through Education +64 9 357 3191 ● info@crown.ac.nz ● 80 Anzac Avenue, Auckland 1010 ● PO Box 1094, Auckland 1140

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Travel and Tourism Courses CI 122 Crown Certificate in International Travel and Tourism (12, 15 or 18 weeks full time) Course content: This course includes the internationally recognized IATA/UFTAA Foundation Diploma. Topics include: IATA/UFTAA Diploma papers; IATA world geography; air transport; travel formalities and selling skills; land and water transport; tour packages; hotel accommodation; Amadeus; technology; airfares and ticketing. Course dates: Course achievement: Crown Certificate in 12 weeks: 12 Mar - 1 Jun, 11 Jun - 31 Aug, 10 Sep - 30 Nov, International Travel and Tourism, IATA/UFTAA Level 12 Nov 2018 – 1 Mar 2019 One Foundation Diploma (International 15 weeks: 19 Feb - 1 Jun, 21 May - 31 Aug, 20 Aug - 30 qualification), Cabin Crew Ticket Online Diploma (15 Nov, 22 Oct 2018 - 1 Mar 2019 and 18 week length courses only). 18 weeks: 30 Apr - 31 Aug, 30 Jul - 30 Nov, 1 Oct 2018 - 1 Optional Certificates: Tiare Tahiti, Pure New Mar 2019 Zealand Specialist Programme, Hong Kong Specialist Course length: 12 weeks, 15 weeks or 18 weeks full time Programme, Marriot Hotel Excellence Programme, (Please note the break: 17 Dec 2018 - 11 Jan 2019) Hawaii Tourism Kuhina Programme. Course times: Monday - Friday: 9am - 3pm (25 hours per week)

English entry level: Intermediate, IELTS 5.0, TOEIC 550 or Crown entry test.

Exam Dates: 1 Jun, 31 Aug, 30 Nov 2018, 1 Mar 2019

Further study: If you pass this course, you may wish to continue your studies and enrol in the New Zealand Certificate in Tourism Level 3 (CI 133) or the New Zealand Certificate in Travel Level 4 (134).

CI 133 New Zealand Certificate in Tourism and Travel Level 3 (20 weeks full time) Course summary: This course recognises the importance of customer service and communication within the travel and tourism industry. Students will gain experience in communication, destination knowledge and tourism and travel products. The programme enables students to develop the skills for a variety of positions in the tourism industry. Successful completion of the certificate provides students with the operational skills to process New Zealand inbound and outbound tourism and the ability to understand the structure and context they work within. Course content: Topics include: Customer service; cross-cultural communication; literacy skills in terminology and written communication; numeracy skills and payment processing; teamwork skills; time management and organisational skills; Acts relevant in travel and tourism; destination New Zealand knowledge; New Zealand tourism industry and the New Zealand economy; inbound and outbound travel and tourism; retail travel operations; wholesale travel operations; CV preparation. Course dates: 12 Feb - 6 July, 5 Mar – 28 July, 26 Mar – 17 Course achievement: New Zealand Certificate in Aug, 30 Apr – 21 Sep, 16 Jul – 7 Dec, 1 Oct – 12 Apr 2019, 4 Tourism Level 3, with strands in Tourism and Travel, Feb 2019 – 28 June 2019 Crown Certificate in Tourism Level 3. Course length: 20 weeks (2 terms of 10 weeks, plus holiday Optional Certificates: Tiare Tahiti, Pure New breaks) Zealand Specialist Programme, Hong Kong Specialist Programme, Marriot Hotel Excellence Programme, Course times: Monday - Friday: 9am - 1pm or Hawaii Tourism Kuhina Programme. Monday - Friday: 1:30pm - 5:30pm Further study: If you pass this course, you may wish English entry level: Intermediate, IELTS 5.0 with no band to continue your studies and enrol in the New lower than 5.0, a minimum TOEFL PBT 510 or TOEFL IBT 64 Zealand Certificate in Travel Level 4 (CI 134). with a writing score of 20 or Crown entry test.

CI 134 New Zealand Certificate in Travel Level 4 (20 weeks full time) 0800 357 316 www.crown.ac.nz Transforming Lives Through Education +64 9 357 3191 ● info@crown.ac.nz ● 80 Anzac Avenue, Auckland 1010 ● PO Box 1094, Auckland 1140

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Travel and Tourism Courses Course summary: This course recognises the importance of professionally supporting customers’ travel experiences through information and booking requests. Students will be able to deliver products across a range of organisations and will demonstrate understanding of the context within operations; apply workplace practices required of a tourism or travel workplace including teamwork, timeliness, and compliance with relevant Acts and health and safety legislation. Course content: Topics include: Product service advice and sales in a travel industry contexts; travel management systems (VTO); global distribution systems (GDS); Amadeus; apply workplace practices required of the travel industry; apply detailed knowledge of specific travel regions; world geography; travel business operational systems; careers preparation. Course dates: 12 Feb - 6 July, 5 Mar – 28 July, 26 Mar – 17 Course achievement: New Zealand Certificate in Aug, 30 Apr – 21 Sep, 16 Jul – 7 Dec, 1 Oct – 12 Apr 2019, 4 Tourism Level 4 and Crown Certificate in Tourism Feb 2019 – 28 June 2019 Level 4. Optional Certificates: Tiare Tahiti, Pure New Course length: 20 weeks (2 terms of 10 weeks, plus holiday Zealand Specialist Programme, Hong Kong Specialist breaks) Programme, Marriot Hotel Excellence Programme, Course times: Monday - Friday: 9am - 1pm or Hawaii Tourism Kuhina Programme. Monday - Friday: 1:30pm - 5:30pm Further study: If you pass this course, you may wish English entry level: Intermediate, IELTS 5.5 with no band to continue your studies and enrol in the Crown lower than 5.0, a minimum TOEFL PBT 530 or TOEFL IBT 71 Diploma in Tourism (Management) (CI 141). with a writing score of 20 or Crown entry test. CI 141 Crown Diploma in Tourism Level 5 (40 weeks full time) Course summary: Gain a diploma in just one year! This course teaches students the concepts of how to operate and analyse a tourism enterprise, gain knowledge of how to recruit the best team and analyse tourists. This qualification is for people working in, or aspiring to, roles involving supervisory and /or business management responsibilities in the tourism industry. The qualification comprises compulsory tourism-specific unit standards that recognise the specialised knowledge and skills required at management level in the tourism industry. Course content: Topics include: supply and demand in tourism; requirements for establishing and operating a tourism enterprise; analyse tourism systems and structures; analyse the social, cultural, environmental and community contexts of tourism enterprises; customer service strategies; factors impacting on NZ tourism now and in the future; tourism destination marketing; marketing a visitor facility; supervising staff; recreation, leisure and tourism; human resource management in NZ; managing conflict in the workplace; brand positioning strategies; strategic management concepts for organisational planning; marketing mix; produce and present sale proposals; establishment plans for small business ventures; plan and organise business meetings. Course dates: 12 Feb - 7 Dec, 30 April 2018 - 12 Apr 2019, Course prerequisite: Previous travel or tourism 16 Jul 2018 - 28 Jun 2019, 1 Oct 2018 - 20 Sep 2019 work is preferred but not essential. Course length: 40 weeks (4 terms of 10 weeks, plus holiday breaks) Course times: Monday - Friday: 9am - 1pm or Monday - Friday: 1:30pm - 5:30pm English entry level: Upper Intermediate, IELTS 5.5 with no band lower than 5.0, TOEFL PBT 530 with an essay score of 4.5 TWE, or TOEFL iBT 71 with a writing score of 20 or Crown entry test.

Course achievement: Crown Diploma in Tourism Level 5. Further study: If you pass this course with the required grades, you may be eligible to cross-credit some units to a course or a degree study at a university or polytechnic in Auckland. Please ask Crown for details.

0800 357 316 www.crown.ac.nz Transforming Lives Through Education +64 9 357 3191 ● info@crown.ac.nz ● 80 Anzac Avenue, Auckland 1010 ● PO Box 1094, Auckland 1140

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Hospitality Courses Hospitality Courses All students are required to wear the Crown Uniform for any of the Hospitality courses. The uniform is corporate black trousers or skirt and a white collared shirt. Students may bring their own clothes or they can purchase the uniform through Crown. Please ask the school for further details. CI 428 Crown Certificate in Hospitality - Food and Beverage (12 weeks full time) Please note: This course is only available as part of the Crown CIP30, CIP42, VSA or VYA programmes. Course content: Topics may include: Creating a responsible drinking environment; alcoholic and non-alcoholic beverages; equipment and knowledge; providing service for functions; barista training; food safety; Sale of Liquor and Host responsibility; handling payments; providing counter and takeaway services; career preparation. Course dates: Please check for course start dates – these English entry level: Intermediate, IELTS 5.0 with no vary. band lower than 5.0, a minimum TOEFL PBT 510 or TOEFL IBT 64 with a writing score of 20 or Crown Course times: Monday - Friday: 9am - 1pm or entry test. Monday - Friday: 1:30pm - 5:30pm Course achievement: Crown Certificate in Course length: 12 weeks Hospitality CI 429 Crown Certificate in Hospitality - Hotel Reception (12 weeks full time) Please note: This course is only available as part of the Crown CIP30, CIP42, VSA or VYA programmes. Course content: Topics include: Providing information about a hospitality establishment; Fidelio reservation systems; booking accommodation; preparing and handling transactions; debtor control functions; telephone systems; concierge services; arrival and departure services at reception; career preparation. Course dates: Please check for course start dates – these English entry level: Intermediate, IELTS 5.0 with no vary. band lower than 5.0, a minimum TOEFL PBT 510 or TOEFL IBT 64 with a writing score of 20 or Crown Course times: Monday - Friday: 9am - 1pm or entry test. Monday - Friday: 1:30pm - 5:30pm Course achievement: Crown Certificate in Course length: 12 weeks Hospitality (Hotel Reception Service) CI 433 New Zealand Certificate in Hospitality (Café and Bar Service) (20 weeks full time) Please note: This course includes the London City and Guilds Diploma in Barista Skills. Course content: Topics include: Coffee knowledge; espresso coffee preparation and presentation; barista training; food safety; personal presentation; Sale of Liquor and Host responsibility; providing counter and takeaway service; maintaining safe and secure environments; responsible drinking environments; alcoholic and non-alcoholic beverages; beverage service equipment; cocktail making; beer service and knowledge; viticulture; wine evaluation and service; menu types and styles; knowledge of food contamination hazards; café and bar food and beverage service; CV and career preparation. Further study: If you pass this course, you may continue your studies and enrol in the New Zealand Certificate in Hospitality (Hotel) CI 434 or the National Diploma in Hospitality Management (CI 440). Course dates: 12 Feb - 6 July, 5 Mar – 28 July, 26 Mar – 17 English entry level: Intermediate, IELTS 5.0 with no Aug, 30 Apr – 21 Sep, 16 Jul – 7 Dec, 1 Oct – 12 Apr 2019, 4 band lower than 5.0, a minimum TOEFL PBT 510 or Feb 2019 – 28 June 2019 TOEFL IBT 64 with a writing score of 20 or Crown entry test. Course times: Monday - Friday: 9am - 1pm or Monday - Friday: 1:30pm - 5:30pm Course achievement: New Zealand Certificate in Hospitality (Café and Bar Service), Controller Course length: 20 weeks (2 terms of 10 weeks, plus holiday Qualification Units. breaks) 0800 357 316 www.crown.ac.nz Transforming Lives Through Education +64 9 357 3191 ● info@crown.ac.nz ● 80 Anzac Avenue, Auckland 1010 ● PO Box 1094, Auckland 1140

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Hospitality Courses CI 434 New Zealand Certificate in Accommodation (Reception) (14 weeks full time) Course content: Topics include: Providing information about a hospitality establishment; Fidelio reservation systems; booking accommodation; preparing and handling transactions; debtor control functions; telephone systems; concierge services; arrival and departure services at reception; handling complaints; maintaining safe and secure environments; personal presentation; contribute within a team; sales and service; career preparation. Course dates: Please check for course start dates – these vary. Course times: Monday - Friday: 9am - 1pm or Monday - Friday: 1:30pm - 5:30pm

English entry level: Intermediate, IELTS 5.0 with no band lower than 5.0, a minimum TOEFL PBT 510 or TOEFL IBT 64 with a writing score of 20 or Crown entry test.

Course length: 14 weeks (plus holiday breaks)

Course achievement: New Zealand Certificate in Accommodation with strands in Receptions, London City and Guilds International Diploma in Reception and Operations Service, Licence Controller Qualification Units.

Further study: If you pass this course, you may continue your studies and enrol in the Crown Certificate in Hospitality (Café and Bar Service) CI 433 or the National Diploma in Hospitality Management (CI 440)

CI 440 Crown Diploma in Hospitality Management (NDHM) (72 weeks full time) Course content: First year topics: Knowledge of the hospitality industry; staff selection; customer complaints; regional cuisine; supervise staff under a food safety programme; food safety in a business; concepts of supply and demand in tourism; host responsibility requirements as a duty manager of licensed premises; The Sale of Liquor Act 1989 and its implications for licensed premises; food & beverage management; sales & service; interview in a formal situation; participate in a formal meeting; commercial accommodation management; purchasing & stores management in a hospitality environment; manage interpersonal conflict; quality customer relations in a small business enterprise; maintain a responsible drinking environment; serve bottled wine; maintain food & beverage service operations; deliver an oral presentation; develop strategies for communicating in a culturally diverse environment; analyse customer service and develop a strategy; provide arrival & departure services at reception; perform debtor control functions; personal presentation; maintain a safe and secure environment; use telephone systems to provide guest services; commercial accommodation management; hospitality facility utilisation; Fidelio computer reservation system; Licence Controller Qualification; industry visits; industry guest speakers. Second year topics: Six first year New Zealand Diploma in Business Papers: Paper 550: Business Computing; Paper 520: The Economic Environment; Paper 560: Business Communication; Paper 530: Organisation and Management; Paper 541: Fundamentals of Marketing; Paper 510: Introduction to Commercial Law. Further study: If you pass this course with the required grades you may be eligible to cross-credit some papers to a course of degree study at a university or polytechnic in Auckland. Please ask for details. Course dates: 19 Feb 2018 - 1 Nov 2019, 26 Mar 2018 - 22 Mar 2019, 14 May 2018 - 3 May 2019, 25 Jun 2018 - 21 Jun 2019, 13 Aug 2018 - 2 Aug 2019, 24 Sep 2018 - 20 Sep 2019 Please note the following breaks: 7 - 11 May 2018, 6 - 10 Aug 2018, 5 Nov 2018 - 8 Feb 2019, 6 – 10 May 2019, 5 – 9 Aug 2019 Course times: Monday - Friday: 9am - 1pm

English entry level: Upper Intermediate, IELTS 5.5 with no band lower than 5.0, TOEFL PBT 530 with an essay score of 4.5 TWE, or TOEFL iBT 71 with a writing score of 20 or Crown entry test. Course achievement: Crown Diploma in Hospitality Management Level Five, London City and Guilds Diploma in Reception Operations and Services, Licence Controller Qualification Units.

Course length: 2 years (72 weeks) full time - 6 terms of 12 weeks, plus holiday breaks. You may be able to complete your diploma in less than 72 weeks. Please ask for details.

0800 357 316 www.crown.ac.nz Transforming Lives Through Education +64 9 357 3191 ● info@crown.ac.nz ● 80 Anzac Avenue, Auckland 1010 ● PO Box 1094, Auckland 1140

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0800 357 316 www.crown.ac.nz +64 9 357 3191 ● info@crown.ac.nz ● 80 Anzac Avenue, Auckland 1010 PO Box 1094, Auckland 1140

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