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Movin’ On by Tom St. John IT&MS would like to congratulate our graduating senior student workers. IT Department:

Danielle Bean Shachar Birendorf Christopher Brand Emily Carr Nicholas D'Eletto Jennifer Dimilla Emily Dodge Greta Harvey Anna Hunt Emily Izzo Luke Jarvis Simonne Lashua Tracey McCann Jenna Murphy Molly Pietrantonio Alexa Riviera Joseph Turcotte And Elaina Cardullo, Rehabilitation Councseling Graduate Program Media Services: Jacki Carlson We wish you all the best in your future endeavors!

Flip Video Cameras for Interviewing In the Spring 2011 semester, I was awarded an IT Mini-grant to purchase 10 Flip Video Cameras and 10 Tripods. I utilized the cameras during the Fall 2011 semester in HRS 330: Interviewing Techniques. This course is a basic counseling skill development course that requires students to demonstrate skill acquisition via filming interviewing interactions with classmates. After filming interviewing sessions, students must review their interactions and complete a rubric that asks them to critique, analyze and assess their performance. In the past, I have had to require students to tape their sessions at the media center where there is one camera available. Students must schedule appointment times to use the camera. Based on the fact that there are 75+ students who take Interviewing Techniques, having only one camera available was not adequate. In the Fall 2011, I distributed the Flip Cameras to half of the students in my class. These students were responsible for the cameras and shared them with one other student when instructed to film interactions. With the exception of a few minor difficulties, the students were able to get the cameras charged and film their sessions. Having the portable cameras allowed students to set up their own “counseling environment” conducive to private and confidential interaction. Students demonstrated much care and effort in setting up their environments, which had never been an option previously. After filming interactions, students uploaded their sessions to their computers and a flash drive. This allowed them to have

easy access to their session for review and analysis. Students turned in their flash drives after completing the rubrics, and I was able to evaluate their sessions easily from my laptop. Further, having students’ sessions on flash drives allowed me to show segments of student sessions in class (with student permission). This was an excellent way to showcase student competency and provide demonstrations of the skills we were learning. As an instructor, having the cameras also allowed me to film sessions regularly so that I, too, could show skill demonstrations in class. These visual examples were extremely valuable to students and were highly instrumental in their skill acquisition. Additionally, having access to the portable cameras allowed me to require students to complete four filming sessions versus the typical two in a semester. This requirement alone substantially increased student competency levels. While I don’t have hard data to illustrate the positive outcomes of this instructional technology, anecdotally, I can report that most students showed a high level of competence in demonstrating the basic interviewing skills covered. Students also became desensitized to filming themselves as they had to do it many more times. I am also using the cameras this semester in RCP 599: Rehabilitation Counseling Practicum. This is a graduate course that requires students to participate in a clinical practicum counseling real clients. The course requires regular filming of counselorclient interactions. These taped sessions

Congratulations to our latest Mini-grant winners, Nanho VanderHart (Education), Richard Bonanno (Modern and Classical Languages), and Steven Farough (Sociology and Anthropology)! 

Dive into Technology! Faculty Workshop by Lynn Cooke

In this issue Dive into Technology

1

From the Executive Director 2 Datacenter Improvements

3

Computer Humor

3

D’Alzon on Demand

3

Blackboard Hardware Upgrade

3

Did You Know?

4

MISO Survey Results

4

Stop Phishing!

5

Annual Lab/Classroom Software Upgrades 6 Registering with Password Manager 7 Movin’ On

8

Flip Video Cameras for Interviewing 8

 

2012 Mini-Grant Winners

8

Contributors: Mark Brooks, Maria Choinski, Lynn Cooke, Ted Haley,

Prof. VanderHart’s project, “Preparing Technology-Fluent Regular and Special Education Teachers,” will use an iPad, Qwizdom presenter tablets and a document camera to introduce students to technologies used in the K-12 schools. Prof. Bonanno will use his grant to purchase a high-quality digital camera and accessories to expand his use of film-making in his Italian classes. “Who’s Your Daddy Now? Stay-at-Home Fathers, Masculinity, and Identity” is the title of Prof. Farough’s project. He will use his Mini-grant to acquire ATLAS-ti software to analyze transcripts of interviews.

We look forward to hearing more about these projects! 8

May 2012

Volume 5, Issue 2

Flip Video, cont. on p. 4

Faculty Technology Mini-Grant Winners, Round 2!

Senior Alexa Riviera—successful duck wrangler!

Information Technology & Media Services Newsletter

by Susan Scully Hill

Tom Haley, Joe

Horgos,

Barrie Mooney, Nancy O’Sullivan, Mimi Royston, Susan Scully Hill, Tom St. John, Dawn Thistle. Dawn Thistle, Editor

On June 4-8, 2012 fourteen faculty members will gather for a week-long workshop focusing on integrating a variety of classroom technologies into their courses. Participants are not required to have any prior experience with the technologies, but they have been asked to identify three lessons or topics from any of their courses where they would like to apply a technology. The technologies and course topics will provide the focus for skills development over the course of the workshop. We have limited the number of participants so that we can provide plenty of technical support for users during afternoon practice sessions. All participants will have the use of an iPad2 during the workshop, and eligible faculty members will receive their choice of a stipend or the iPad2. Workshop members will be invited to participate in a panel discussion about classroom technologies during Fall semester 2012.

Dive Into Technology Workshop Schedule Monday Morning: Introduction to iPads and apps Lunch: Discussion of potential uses in classroom Afternoon: Exploring the app store, iPad apps and application to classroom practice Tuesday Morning: Introducing clickers (participant response systems) Lunch: Discussion of potential uses in classroom Afternoon: Practice with clickers and related software Wednesday Morning: Introducing interactive whiteboard technology (Mimio and Epson) Lunch: Discussion of potential uses in classroom Afternoon: Exploring interactive whiteboard technology Thursday Morning: Audio, video and the inverted classroom model Lunch: Discussion of potential uses in classroom Afternoon: Audio and video recording (and editing) options Friday Morning: Blackboard revisited Lunch: Discussion of potential uses in classroom Afternoon: Roundtable discussion on classroom technologies For more information about the workshop, e-mail Lynn Cooke (lcooke@assumption.edu) 1


REGISTERING

Director, cont. from p. 2

From the Executive Director by Dawn Thistle The results of the MISO survey are in—see pages 4-5 for an overview. To everyone who completed a survey: Thank you! Students made it crystal clear in their responses that they are not happy with the performance of the wireless network. IT&MS has known about these problems and has tried to address them by adding more access points and experimenting with new hardware in the areas that had the most problems, such as Worcester and Salisbury Halls. But these stopgap measures have not been enough.

In 2006, there was essentially a 1 to 1 ratio of student to device connected to the network. This WITH PASSWORD year that ratio is 1 to 3 (see the graph below) because it is not unusual now for students to MANAGER bring a laptop and multiple mobile devices. by Mimi Royston  Be careful in Wi-Fi hotspots; limit what you do In order to accommodate these changes in student behavior and expectations, significant imTwo thirds of the Assumption provements are planned for this summer. These include upgrading hardware and infrastructure community has now reto accommodate an increase in bandwidth from 200 Mbps to 1 Gbps, multiplying bandwidth registered their security again by five. We will also be adding a second internet connection providing up to 100 Mbps questions and answers with later this year. the new password manager server. Thank you!

Devices Registered on RESNet 2006-2012

The graph below shows heavy utilization in the months during which students are on campus. The residential network (RESNet) usage hovers at (and often exceeds) 150 Mbps, which has been the top limit of bandwidth allocated for RESNet out of the total 200 Mbps currently available to the campus. Wireless access at Assumption has only been available for about 3 years, and during that time we have already quadrupled our bandwidth. But now it is not enough bandwidth to serve students’ needs or meet their expectations.

7000 6000 5000 4000 3000 2000 1000 0

It is true that the wired network is faster than wireless, and we will occasionally recommend plugging in when students are experiencing network slowness. We also require that students connect their gaming devices to the wired network due to the huge amount of bandwidth used. But students are accustomed to using their computers and mobile devices wherever they happen to be.

6046 5527

4750 3400

3750

4100

2000

2006

2007

2008

2009

2010

2011

2012

Datacenter, cont. from p. 3 system. The new consolidated UPS system will eliminate the 30+ individual UPS systems scattered throughout the room, supporting the College’s core server and network electronics. With both systems in place, we also anticipate better (rather, lower) power consumption by the datacenter, which will benefit the backup generator supporting the facility. The work is currently in progress, expected to be completed by the end of May 2012 Software, cont. from p. 6 Software

Platform (Mac/Win)

Version for 2011-12

2012-13

PRS Clicker Software

Win

4.42

4.42

QuickTime Player

Win

10

10

Sniffy Lite for Windows

Win

2

3

Spartan

Win

4

4

SPSS

Both

19

20

The Management Scientist

Win

6

6

TI-Smartview

Win

3.1

3.1

Director cont. on p. 7 2

7

If you have not registered yet, please go http:// www.assumption.edu/ password to register. Everyone (Mac and Windows Users) should register their account with this system. It will inform you via email when your password is due to expire and will contain a link to a webpage that will allow you to change your password. Activating your account and answering the security questions will be especially important because you may find that your password will expire during the summer or over a weekend. If it does, you will be able to login into the Password Change Manager system and reset your password to regain access to your email, portal and Colleague data. Registration is easy, just follow the prompts on the screen and register as a new user (you are a new user to the new system). The link below has documentation (with screen shots) for registering. http://www1.assumption.edu/ dept/it/files/ AccountRegistrationProcedurewithUsername.pdf


MISO, cont. from p. 5 LogMeIn has already allowed us to close calls much more quickly. · We are developing a more comprehensive training program for student staff, which should develop students’ skills to enable them to assist callers without always referring the call to someone else. · This summer we are reviewing our call ticketing software, HEAT, to see if we can add functionality or if we need to find different software for this purpose. COMMUNICATION IT&MS has a Communications Committee that is developing a plan to help us systematize our communications. We are also in the process of filling our Training Specialist position, which includes a significant communications component, as well as training. RESPONSIVENESS As mentioned above, we are reviewing the features of the HEAT software in the hope that it can help us to communicate the actions we are taking and to keep you informed of our progress in a more meaningful way. We appreciate your honest responses to this survey and, as individuals and as a department, will strive to improve our service to the Assumption community.

Annual Lab/Classroom Software Upgrades by Mark Brooks As is our practice, we will be upgrading virtually all lab and classroom computers this summer. We are not planning to change the Windows OS (currently Windows 7 Enterprise) but we are continuing to test the current Apple OS (Lion, 10.7.x). If our testing is successful, we will upgrade the Apple lab and classroom computers to Lion over the summer. We will be installing the software applications listed below on each respective cpu. If you would like to have applications updated on your Assumption-issued desktop or laptop, we will be able to accommodate your request on or after June 4th. Please call or email the HUB at that time to schedule an appointment. If you have any questions concerning these changes, or have other changes you’d like us to make, email Mark Brooks (mwbrooks@assumption.edu) or Joe Horgos (jhorgos@assumption.edu). Platform (Mac/ Win) Both Both Both Both Both Mac Mac (FO30, FO38,IT222 only) Both Both

Software Adobe Bridge Adobe Device Central Adobe Dreamweaver Adobe ExtendScript Toolkit Adobe Extension Manager Adobe Media Encoder Adobe Flash Professional Adobe Illustrator Adobe InDesign Adobe Photoshop Adobe Reader Adobe Flash Player Apple Software Update Avid Media Composer ChemBioOffice Deep Freeze Final Cut Pro Internet Explorer Intuos Wacom Tablet Software iTunes Java RE Mathematica MatLab McAfee VirusScan Enterprise Microsoft .NET Framework SDK Microsoft Office Microsoft Office Microsoft SQL Server Microsoft Visual Studio Mozilla Firefox POM-QM for Windows Google Chrome

Both Both Both Both Mac (IT 222 only) Win Both Mac (IT 222 only) Win Mac Both Win Both Both Win Win Mac Win Win Win Both Win Both

Version for 201112 CS5 CS5 CS5 CS5 CS5 CS5.5

2012-13 CS6 CS6 CS6 CS6 CS6 CS6

CS5.5 CS5 CS5 CS5, CS5 Extended 9.2 10.1.X.X 2.2 4.05 2012 7.x 4 8 4 10.x 6.x 8 R2010 8.7

CS6 X Latest(11.2) 2.2 6 2012 7.x X 8 6.2 10.6 Latest 8 R2012a 8.8

4.x 2008 2007 2008 2008/2010 4.x 3 N/A

4.x 2011 2010 2008 2010 11 3 18.x

by Tom Haley Critical to the “always-on” operation of the datacenter are cooling, power and a backup generator. Over the past year, cooling failures resulting in datacenter overheating have accelerated the need to improve the cooling and power distribution for the datacenter. In April, with assistance from Electronic Environments Corporation and our Physical Plant department, we began the installation of a new cooling system, and a new Uninterruptible Power Supply (UPS) system.

D’Alzon on Demand: Video Modules for Library Research by Barrie Mooney and Nancy O’Sullivan (D’Alzon Library) With Mini-grant funding from Information Technology & Media Services, the Library purchased a camcorder and Adobe Premiere Elements software to create instructional videos. The overarching goal of the d’Alzon on Demand project is to empower patrons of all types to access library resources at any time, whether on or off campus. We want to deliver research skills and strategies in 2-3 minute video learning modules which can be shared through our library research guides, Blackboard and/or our website. To date, we have produced tutorials that demonstrate how to access the Library remotely, how to create an ILLiad (inter-library loan) account and request an item, how to search PsycInfo, how to search JStor, and how to contact a reference librarian. We have used screencasting software to produce some, and shot regular video for others.

a very long learning curve and was generally very difficult to use. The quality of the original screencasts often degraded significantly as we tried adding on extra features to the videos, such as combining video and screencasts into the same tutorial. After much trial and error, we are now working with Media Services to find alternate editing and screen capture software to use as we revise the videos this summer. Despite the technical setbacks, we are encouraged by comments from some of Prof. Chad Tillbrook’s CE students to move forward with this project. Most students thought the videos were helpful and commented that they learned about resources and services with which they otherwise were unfamiliar. We hope to attain our goal more fully in the Fall semester.

While we were generally happy with the con- You can find these video tutorials at: tent that we created, we ran into some technical difficulties using the software. We found http://www1.assumption.edu/dept/library/ that the Adobe Elements editing software had services/references.html

CS6 CS6 CS6

Software, cont. on p. 7 6

Datacenter Improvements

The new cooling system will become the primary cooling system. It will be mounted in the datacenter within a row of server racks, providing cooling (temperature and humidity control) close to the server heat source, for efficient and effective management of the data center environment. The old (existing) system will continue to operate to provide redundancy for the new

Blackboard Hardware Upgrade by Lynn Cooke

On May 15th we will begin transitioning our production Blackboard system to new hardware. During this time we will move all summer courses to the new system. Next, we will restore any requested old courses that are needed for copying content to new summer courses. We will then announce the new system is online. This will allow our faculty to prepare for their summer Datacenter, cont. on p. 7 classes.

Computer Humor

After the new system is online, courses will appear in the following order: Fall 2012 courses will be created. Spring 2012 courses archived and imported. This will allow any students with incompletes to finish their work. This should be complete around May 23rd. Requested old courses (within the past 2.5 years). This should be complete by the end of Summer I semester. Removing old courses from the system is considered best practice and should help maintain the performance of the system. 3

Individual Course Archives All courses older than 2.5 years will be archived and backed up in the event access is needed at some future time. Exceptions to this rule will be considered on a case by case basis. In the future we will archive all as they reach the 2.5 year mark and back them up in accordance with standard backup procedures. Removing old courses from the system is considered best practice and should help maintain performance of the system. At any time, you can request that old courses be restored to the new system. Please send an email with the course name, course number (including section) and the semester offered to Lynn Cooke at lcooke@assumption.edu. Please use the subject line “Blackboard course restore.”


Flip Video, cont. from p. 8 are then brought to the seminar class and shown to everyone utilizing a group and peer supervision process. Again, the cameras are easy to use and their portability makes them not intrusive. Counselor trainees need not set up bulky equipment that often becomes distracting to the clients. Similar to HRS 330, utilization of the Flip Camera in RCP 599 was quite successful. Students routinely filmed their client interactions and were able to cue up the sessions in class for viewing. Student skill level, based on this method of continued filming and critiquing, exceeded that demonstrated in previous semesters. In conclusion, I was extremely grateful for being awarded the IT Mini-grant. The use of the Flip Cameras significantly enhanced student learning and skill acquisition.

Did You Know? by Joe Horgos In September of 2010, the IT Department installed a People Counter in IT131 to track the number of students using the lab. October of 2011 has been the busiest month so far with 3446 students entering the lab. That is 781 more students than the next closest month which is April of 2012.

MISO Survey Results by D aw n T hi s t l e The MISO Survey is a web-based, quantitative survey designed to measure how you (faculty, students, and staff) view Information Technology & Media Services at Assumption. Your responses to the MISO Survey will help us answer the following questions:

    

tial.”—CCE or Grad student One professor commented, ”Blackboard … is pretty good for teacher/student collaboration and communication but is a little clunky.”

Along with virus protection, faculty members are most satisfied with instructional technology What services and resources are important and Blackboard support, rating their satisfacto you? tion at 98% and 96%, respectively. Several How successfully do we deliver them? professors praised the Blackboard support they receive from Lynn Cooke. How effectively do we communicate with you about our services and resources? Which software and hardware tools do you MY.ASSUMPTION PORTAL / WEB ADVISOR Almost 86% of undergraduate respondents use, and which do you own? reported that they are satisfied with the portal How are our different constituent groups and almost 90% are satisfied with Web Advidifferent in their use of technology? sor.

Many other institutions also participated in the MISO survey this spring. We will be able to compare your aggregated responses with those of other colleges in order to create benchmarks for excellent delivery of technology and media services.

MISO at Assumption The MISO Survey was administered at Assumption February 9-20, 2012 to a sample of 701 undergraduate students, all faculty, all staff, and all CCE and graduate students. Each group received a slightly different, customized survey. The response rate was good: 47% of students, 41% of faculty, 64% of staff, and 30% of CCE and graduate students responded to the survey. Thank you!

Although one Grad student commented, “Using the Portal is difficult,” 92% of Grad and CCE respondents expressed satisfaction with the My.Assumption portal. Faculty members feel otherwise. One stated simply, “The Portal is a disaster…” Another commented, “There are a multitude of issues with WebAdvisor. I highly recommend that we at the College investigate the possibility of moving to another vendor with a better product.”

What did you tell us? WIRELESS No, it wasn’t as bad as this picture —at least not for most of you! But a few themes did emerge from your responses. BLACKBOARD Of all the services mentioned in the survey, undergraduate students were most satisfied with Blackboard. Seventy-nine percent reported that they were satisfied. “Would love an online tutorial for blackboard. I don't feel I am using the tool to its full poten4

Students expressed their frustration with wireless network access on campus, both its availability and its performance. Almost 56% indicated that they are dissatisfied. One student commented: “The wireless network is by far the worst aspect of this campus, it is horrible.” Another said, “Wireless on this campus is absolutely awful!” Graduate and CCE students agree, and faculty expressed concern over wireless performance in classrooms. HOUNDPRINT

Students were also frustrated by the print management system, HoundPrint. “It takes way too long to print now and often makes you late for class or have to leave over 25 minutes before class to print something, which is much different than before.”--Student HELPDESK (HUB) Ninety-four percent of Grad/CCE and 88% of undergrad respondents are satisfied with the HUB. “Every experience I have had with the HUB has been very helpful.’—Student “I am very satisfied with the level of support … I call the help desk and they provide the help I need. Thank you.”—Staff Faculty and staff agree that the HUB staff is friendly (94% and 98%), but almost a quarter of both respondent groups reported that they are not satisfied with the time it takes to resolve computing problems. Twenty percent of students complained about ResNet support.

high, at 23% and 25%.

Stop Phishing! by Maria Choinski

“The lack of responsiveness to the faculty ... is especially upsetting.“— Faculty

How will IT&MS respond? Clearly there is a lot to do to improve our services to the Assumption community. MY.ASSUMPTION PORTAL / WEB ADVISOR We have recently upgraded our portal software and are adding new features which will make the portal more engaging and relevant. Web Advisor changes are more difficult, as it is software which we cannot change in-house. However, Ellucian (formerly Datatel) has shown us improvements that they are developing, which we hope to be able to implement soon.

COMMUNICATION “Graduate students aren't informed of much when it comes to ... IT services on campus. “

WIRELESS The exponential growth in traffic on the wireless network is a problem that we have been working on. This summer we will be increasing network bandwidth from 200mb to more than 1gb. We are also upgrading the wireless acWhen asked how well informed they are on cess points, beginning in the residence halls specific topics, all groups felt least informed about copyright and fair-use issues. For faculty with the highest user density. These changes and staff, the next-least informed topic was should make a huge difference in wireless data backup solutions. All groups reported access and performance. being informed to well informed about system downtime and whom to contact for desktop / HOUNDPRINT laptop computing needs. We had heard from the SGA that printing was too slow, so during spring break we installed RESPONSIVENESS card swipe readers on all the HoundPrint reWhen asked to agree or disagree regarding lease stations. Informal polling of students responsiveness of the HUB, Instructional indicates that printing is now much faster. Technology staff and Media Services staff, 81%, 86% and 86% (respectively) of faculty HELPDESK (HUB) respondents agreed that they are responsive. We are doing a number of things to improve HUB service: “I have found the IT staff to be responsive in a timely and effective manner--along with being · A new software product called LogMeIn alvery easy to deal with.”—Faculty lows us to check Faculty and Staff computers from the IT Center. This saves the However, faculty dissatisfaction with our time it would take to walk to the office and providing status information about their comallows people to stay at their desks while puter problems as well as their ability to prowe diagnose and fix the problem. LLogvide input into computing decisions is fairly MISO cont. on p. 6 5

People often forward messages to the HUB, to find out if they came from us. They realize that the message may be a “phish”-ing attempt to get their personal information, account or password, but it can be pretty convincing. We never ask for your password. We do send you emails about your password expiration or to remind you to register a question and answer profile in our password manager system. Look for the following criteria in these emails: 1. The sender (From) is helpdesk@assumption.edu 2. The messages are sent out around 1:00 a.m. 3. The subject line begins “IT&MS:” 4. If you’re still not sure, email or call the HUB at x7060. And please remember this Security Tip: Never share your password or login information with anyone, ever. Assumption College IT &MS will never ask for it via email.


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