When it is time to change your VoIP service provider Your VoIP service provider is the best partner in business. If it fails to deliver, your brand is also affected. Don't be too rash in pulling the plug on your existing service though. Listed below are a few things you ought to do first. Pinpoint the problem If you are experiencing quality of service issues, check your Internet service provider and all other connections on your end. Instead of complaining immediately and risk looking foolish, keep calm. Refrain from doing any troubleshooting though if you don't have enough technical know-how. Being a smart-aleck may only exacerbate the problem. It's time to grab a pen and paper if there's completely nothing you can do, or you're not confident enough to perform a doit-yourself. Recall all the instances connected to the issue with your VoIP service provider and write these instances down. This way, you won't need to grapple for words when you speak to a client rep. Observe any intermittent issues or any troubleshooting you did by yourself. Clarify the problem calmly If your Internet faxes are not being sent out or your calls are not being connected, it is understandable that you'd be rattled. You would even seeth in anger. However, avoid blowing your top while you are speaking to a customer service representative. You might not be capable of explain your situation clearly. Keep in mind, your VoIP service provider may well be incompetent but you're not. Your mission would be to get the problem fixed as rapidly as possible just for the sake of your clients. Make use of the chance to negotiate You could have explained the issue calmly, but this doesn't mean that you are likely to take anyone's crap. Make it clear, in your most expert tone, that you're irritated and you don't appreciate poor service. You not simply gain respect since you're one cool client, you also have the upper hand in negotiating. Your client service representative is going to be a lot more pliant in bargaining if he knows he's speaking to someone logical, and not to a raving lunatic. Ask your VoIP service provider what they could provide to make up for the stress they caused you. Call other service providers, so you can tell your present provider exactly what the competition must provide. This may push them to provide you with greater terms of service. Do other and yourself a favor It's high time to search for an additional VoIP service provider in case your VoIP service is still not up-to-standard after all the complaints and troubleshooting. This time, you'll need to be wiser in making your choice. Do your analysis and ask for feedback. To be sure that you're not going to get stuck with subpar VoIP service, call technical support at distinct times of the day. Finally, do an objective review of the past service provider you merely junked. Other people deserve to be told the truth. To be much more particular of quality business telephony, avail of a totally free trial from a VoIP service provider.
Published on Jan 11, 2012