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2013/14 Student Resident Handbook This handbook is aimed at providing you with important information to help you during your stay in student accommodation. It forms part of your accommodation agreement licence. Please take the time to read it and use it for reference during your time here. In addition to this handbook, there is a wealth of detailed information of every aspect of University life on the web. The four Colleges also provide information on facilities and services that are unique to their respective campus. This information will be available locally from your College. Table of contents Section 1: Welcome to University of Roehampton _______________________________________ 2 Section 2: Universities UK Code of Practice _____________________________________________ 4 Section 3: Student welfare __________________________________________________________ 4 Section 4: Your accommodation agreement ____________________________________________ 6 Section 5: Fire safety ______________________________________________________________ 7 Section 6: Security _______________________________________________________________ 10 Section 7: Accidents and incidents ___________________________________________________ 10 Section 8: Health and wellbeing _____________________________________________________ 11 Section 9: Local shopping __________________________________________________________ 13 Section 10: Catering and bars_______________________________________________________ 13 Section 11: Electrical appliances ____________________________________________________ 14 Section 12: Water safety __________________________________________________________ 15 Section 13: Care of accommodation: cleaning and maintenance ___________________________ 15 Section 14: Greener Roehampton ___________________________________________________ 16 Section 15: Noise - be considerate ___________________________________________________ 18 Section 16: Car parking____________________________________________________________ 18 Section 17: Departure procedure ____________________________________________________ 19 Section 18: Complaints – how to register _____________________________________________ 19 Section 19: Other services and communication facilities _________________________________ 20

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Section 1: Welcome to University of Roehampton 1.1 Welcome from the Vice Chancellor, Professor Paul O’Prey One of the best things about living in the University is the opportunity to make friends and meet new people from different backgrounds and with different interests and points of view. Students at Roehampton come from all walks of life and from all around the world – typically we have about 130 different nationalities on campus. Whatever career you choose after University, I can guarantee that one of the key skills you will need is the ability to get on with other people and work as a team with people from all parts of the world. Living in College is a great preparation for this, because these are exactly the sorts of skills you learn in living as part of a community – being concerned about others, being tolerant and considerate, being a good flatmate, doing your bit to make things go well, and just generally getting on with people. I hope you settle in to College life quickly and easily and enjoy your time at Roehampton.

1.2 Welcome from the Roehampton Students’ Union (RSU) President Welcome to Roehampton! Congratulations on choosing Roehampton, you’ve got some of the most chaotic and hectic years of your life ahead of you, but hopefully ones that will not only leave you with a degree, but with experiences and friendships you’ll never forget. It may sound cheesy, but it’s true! By grabbing a place on campus, you’ve given yourself the perfect opportunity to get as involved as you possibly can in everything Roehampton and the Roehampton Students’ Union have to offer! The Students’ Union has a team of full-time staff, including three sabbatical officers, all of whom are former students and have been elected to represent you and support you throughout your time at Roehampton. No matter what your issue, whether it’s a sensitive welfare issue, a failed module in your course, or financial issues you have to deal with, WE CAN HELP! Aside from that, we’ve got an amazing entertainments line-up, including our now world famous Bop, renowned for its cheese-filled tunes and fancy dress! We’ve got a massive body of societies as well as loads of other opportunities to get involved in things that don’t involve alcohol! We also provide trips away and opportunities to beef up your C.V. with our Volunteering and ‘Give It A Go’ schemes. If you want more up-to date information, sign up to our new look website,, like” Roehampton SU on Facebook and follow@roehamptonSU on twitter. Or just come and see us! Apart from that, enjoy yourselves and we’ll see you around! RSU President

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1.3 Being part of a collegiate university Students at Roehampton benefit enormously from belonging to one of its four Colleges. Studying at a collegiate university gives students a sense of community; you are not only part of the University, but will also have an instant identity within the smaller world of the College. Here is a background to each of the Colleges. Digby Stuart College Digby Stuart was established in 1874 as a teacher training college for Roman Catholic women. The College owes its existence to the vision of the Society of the Sacred Heart, whose members continue to support the College and the University. Froebel College Founded in 1892, the College was established to further the values of Friedrich Froebel, the German educationalist who pioneered a holistic view of child development. It is one of Britain’s major centres for initial teacher training. Southlands College Founded in 1872, the College offers an open, valuing, challenging and learning community for all of its members. The College ethos derives from and is sustained by its Methodist foundation. It offers a range of events and activities to help build and support the community. Whitelands College Founded in 1841, the College is one of the five oldest higher education institutions in England. The flagship women’s college for the Church of England, it was the first college of higher education in the UK to admit women. It occupies a 14-acre site overlooking Richmond Park.

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Section 2: Universities UK Code of Practice Following the change in the Housing Act 2004 all UK universities were required to sign up to an approved code of practice. The code of practice provider for Roehampton is known as UUK. For more information refer to The UUK Student Accommodation Code of practice inspects and monitors an establishment’s compliance with all statutory requirements under the housing, building, planning, disability discrimination, equal opportunities, data protection and other relevant legislation. The code looks at the following areas to ensure that the university is compliant: • • • • • • • • • • • •

student welfare landlord and tenant relationship fire safety security health and safety standards and procedures electricity, gas and water supplies maintenance and repair regimes environmental quality car parking anti-social behaviour including procedures to evict disciplinary procedures complaints

Section 3: Student welfare There are several people in each College who are able to provide you with help and support of different sorts. The Hall/Flat Rep is usually the first person you should approach. Each College is also assigned a College President of the RSU, who is a resident. You can also approach other officers in the Students’ Union. Student Welfare Officers (SWO) are available, by appointment, to provide advice and support about community living and finance. College Tutors are on call throughout the night to help provide support if an emergency arises. Also the Chaplaincy team offers support to all students at Roehampton, whatever their faith background. In an emergency call ext 3333 from a University phone or 020 8392 3333 from a mobile or outside line and Security will respond immediately. Security staff are available on-campus 24 hours a day, 7 days a week. If you have any accommodation requirements relating to a disability or long-term medical condition, please contact the Accommodation Office as soon as possible to ensure that these are met.

3.1 Flat or hall reps Each hall/flat for first years also has a more experienced student who helps all members of the flat to learn to live together constructively, understand College and University procedures and find out where help is available when needed.

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Student hall/flat reps are there to act as a liaison between students, Students’ Union, the College and the Accommodation Office. The RSU College President and their Social Secretary are responsible for the co-ordination of the hall/flat reps. 3.2 Students’ Union support The welfare department in the Students’ Union is a service that operates on a number of levels. It is there to help you deal with any problems that you may be having at university & help you seek the correct information & suitable support. No issue is too great or too small. RSU can help to make sure that the issue is dealt with accordingly and that you receive the correct information. RSU also campaign on a variety of issues that seek to educate and inform students on a wide number of topics/issues that affect students. 3.3 Student Welfare Officers (SWOs) Student Welfare Officers act as a support service directing students to any pastoral service that they may require – including welfare, accommodation, funding issues, disabilities and counselling. You can book to see one of the Student Welfare Officers about any issue you might have:  Hannah Desmond (Froebel, Education, Dance) 020 8392 3304  Becky Rolfe and Jo Eskdale (Southlands, Social Sciences, Business, Media, Culture & Language) 020 8392 3402  Mike Owens (Digby-Stuart, English & Creative Writing, Humanities, Drama) 020 8392 3204  Ejiro Ejoh Whitelands, Psychology, Life Sciences 020 8392 3502

3.4 College Tutors In addition, College Tutors live on campus and are available to support students with problems or concerns that arise out of office hours. If you need their support, please contact Security on ext 3333 and they will contact the Tutor for you. 3.5 Chaplaincy The University of Roehampton is a diverse community of students and staff. Within that diversity are people of different faith backgrounds and those with no faith, including agnostics, atheists and humanists. The University acknowledges the contribution that all make to the enrichment of its community. The University works with its Colleges and with a number of faith groups to provide pastoral support for all who seek it through Chaplaincy. There are Chapels at Digby Stuart, Whitelands and Southlands Colleges where there are prayers and services during the week. The Chapels are open throughout the week; you can go there to be quiet, to think or to pray. There are also Muslim prayer rooms in Southlands, a multi-faith prayer room at Whitelands and an active Jewish Resource Centre. For further information about the services offered by the Chaplaincy and for the contact details of the chaplains and advisors visit

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Section 4: Your accommodation agreement Please make sure that you read your Accommodation Agreement thoroughly and that you are fully aware of its requirements and provisions. It is important that you recognise that in signing the contract, you are the person responsible for complying with its provisions, regardless of who is actually paying your fees. Please read the flat rules that are placed throughout the flats and halls. 4.1 Payment of accommodation fees Fees are due at the beginning of each term. You are at risk of being evicted if you do not pay. Although we recognise that from time to time, students fall into difficulties and cannot meet the due fees, we expect that every attempt is made to ensure that you manage your funding and that the accommodation fees are given first priority. We will chase debtors who fail to notify us of difficulties or who make no attempt to meet agreed payment plans. If you find yourself in a situation where you think you have a problem in meeting your payments, notify either your Student Welfare Officer or the Accommodation Office immediately and we will work with to find a solution. Do not hide from the problem, it will not go away unless faced and we are likely to take a more kindly approach if we are aware of your situation. 4.2 Guest policies Guests are permitted in Roehampton University accommodation, but as their host you will be responsible for their conduct and behaviour at all times. All guests must be booked in with security by 2am if staying on campus or they must leave the campus by 2am. Residents who wish to have an overnight visitor must sign the visitor in and give their name and room number along with the name and address of their guest. It is essential for Security staff to know who is staying on campus in case of a fire or other emergency. Resident students may not normally entertain overnight guests for more than eight nights in any one calendar month, with exceptions only with prior approval from Accommodation Services. You must not allow non-resident students to “squat” in your room since this disrupts the life of the flat and is unfair on those who are paying fees. If you fail to sign your guest in with Security you may face disciplinary action. 4.3 Replacements and damage charges Any damage you have caused must be reported to the Accommodation Office and you will be charged for the repair / replacement or it will be deducted from your room deposit at the end of the contract. 4.4 Loss of keys / Student ID You are urged to take care of your Student ID and keys at all times. We recommend that, for security purposes, you remove any identification from your room key. If you have lost your key please visit the online shop to pay the replacement fee of £20. The receipt for this payment should then be brought to the Accommodation Office in Mount Clare or Whitelands reception if you live there. If you lose your Student ID please go to the Library. If you have lose your key or Student ID outside working hours, call Security on 020 8392 3140 and they will give you access to your room. You must show some ID to security to confirm your identity.


No pets

No pets are permitted at Roehampton University, even for a short period of time, unless it is an aid for a person with a disability.

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Section 5: Fire safety Fire is a significant hazard in residential accommodation. Most people underestimate the speed at which smoke and toxic gases spread through a building during a fire. The University of Roehampton is committed to your safety. Please work with us to prevent not only fires, but also false alarms to the London Fire Brigade. Flat/hall reps have been to demonstrations by the Fire Brigade at the beginning of term, so you may wish to speak to your flat/hall rep about this. You must be careful when you cook, to prevent fires follow the advice below: make sure you are not distracted when you are cooking, two fires occurred in our halls during 09/10 as a result of the students wandering away from a frying pan  take frying pans off the heat or turn off the heat if you are called away from the cooker  keep the oven and hob clean – built up fat and bits of food can start a fire. You need to be especially careful when frying or cooking with oil because hot oil can catch fire easily. Make sure you: never use a traditional chip pan to cook chips – they are banned from use in our kitchens, use oven chips  never leave a frying pan unattended while it is heating up, or while you’re cooking. Do not cover or interfere with smoke detectors. They might just keep you, or someone you are close to, alive. 5.1 Precautions The following precautions will reduce the likelihood of fire starting and will protect against its consequences: 1. Read important notices Read the notice on the back of your bedroom door detailing what you should do in the event of a fire or emergency. Contact Health and Safety (020 8392 3820) immediately if the notice is missing. 2. Escape routes Make yourself familiar with the emergency escape routes from your flat / hall and other areas that you visit. Your nearest emergency exit route may not be the same as the normal route you take in and out of the building. Fire exit routes are marked by the green exit signs above doors. Familiarise yourself with routes out of buildings and the location of assembly points. 3. Fire safety equipment Do not tamper with, obstruct or remove any notice or equipment provided for fire safety – it is a criminal offence to do so. For your protection, the residence has a comprehensive fire safety system of smoke and heat detectors, fire extinguishers and fire blankets. All fire safety equipment is inspected and tested regularly. Any person who knowingly or recklessly misuses the fire safety equipment, or who sets off any fire alarm without due cause will be subject to disciplinary action and financial penalty. Please remember that irresponsible behaviour or interference with any fire safety equipment or fire detection or alarm, can endanger your life and the lives of other students. Do be aware that false or malicious calls to the Fire Brigade can lead to criminal proceedings. The University has a zero tolerance to this type of irresponsible behaviour. Student Resident Handbook 2013-14

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4. Keep fire doors closed Fire doors prevent the spread of fire and smoke. Fire doors (bedroom, kitchen and front doors) must never be wedged or propped open. Make sure they are kept closed. Some of our kitchens are fitted with ‘door watchers’ which will sound an alarm if the kitchen door is held open for too long. 5. Do not obstruct fire routes or doorways If you find these blocked in any way inform Security immediately. Do not leave rubbish, shoes or any belongings outside your bedroom door as all corridors are fire escape routes and any items could easily become trip hazards. 6. Detectors are sensitive - carelessness could cause a full-scale alarm Take care - the alarm system is very effective and also very sensitive. Because the smoke and heat detection system is so sensitive, detectors can be accidentally activated if exposed to steam from showers, steam or smoke from cooking, aerosol sprays as well as hair dryers and hair straighteners. Keep kitchen and bedroom doors closed to restrict the flow of smoke or steam. Smoking in any University building is forbidden. If you are a smoker please respect the university regulations and the health and safety of others and smoke outdoors. Fairy lights, candles, incense, oil burners and similar items are prohibited and the use of any such is in breach of the residence contract for which there will be a financial penalty and students risk losing the right of residence. 7. Electrical appliances All electrical appliances should be switched off at the mains and unplugged after use. Only fused bar adapters may be used. All electrical appliances will be tested during the academic year by an external, qualified electrician, appointed by the University (PAT testing). If you are an International student please note that it is a requirement of the British Standards Association (BSA) that all electrical equipment used in this country conforms to these standards. To ensure that you are compliant please use a fused adapter. These are available from the Accommodation Office. Please ask and we will explain and help. All students need to be aware of the need to conserve heating, lighting and use of electricity at all times. 8. Unattended appliances Do not leave any cooking appliance, toaster, kettle, iron etc unattended whilst switched on. Cookers, microwaves, irons and toasters must be attended at all times whilst in use. Always ensure they are switched off at the mains when you have finished using them. Smoke of any kind will trigger the alarms and inconvenience many people. 9. Disability If you have a disability, for instance a hearing impairment, that may put you at risk in the event of an emergency please ensure you notify the Accommodation Department and an appropriate Personal Emergency Evacuation Plan (PEEP) will be devised for you. 5.2 Do not use lifts In the event of a fire alarm you must not use the lifts. Residents (and guests) who have difficulties using stairs, should make themselves known to both the College and Security Service, when they first arrive, so that additional assistance can be provided in the event of an evacuation of the building.

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5.3 Fire alarm testing and drills It is a legal requirement that all fire alarms are tested regularly. The University is also obligated to test each detector on an annual basis. There will be unannounced fire drills and reports with disciplinary consequences will be made on any student who fails to respond appropriately to the alarm. 5.4

If you discover a fire: • RAISE THE ALARM and • Inform Security (020 8392 3333) immediately and warn others nearby • Only attempt to fight a fire if it is small and there is no immediate danger to yourself and others, and only if you have a clear escape route to safety, away from the fire. • If you cannot extinguish the fire, or if your escape route is threatened, immediately leave the room closing the door behind you. Make sure that no one is left behind. • Leave the building by the nearest emergency exit route and report the location of the fire to the person in charge or the Fire Brigade Officer.


If the alarm sounds: • Stop whatever you are doing immediately • Switch off any cooking equipment and close the door of your flat or floor behind you • Leave immediately by the nearest emergency exit and go to the assembly point • Call security when it is safe to do so • Do not stop for personal belongings • Do not use lifts and do not run • Leave the building in an orderly manner and by the nearest exit route • If you have a visitor ensure they leave with you • Do not re-enter the building until instructed to do so • Report any important information to the person in charge, for example if you know someone hasn’t evacuated


Using fire extinguishers: • Use a water extinguisher (red) for fires involving paper, wood, fabrics, plasters (do not use on electrical fires or liquid fires, such as oil) • A foam extinguisher (cream band of colour on a red extinguisher) can be used for most fires including liquid. Do not use foam extinguisher on fires involving electrical equipment • A dry powder extinguisher (blue band of colour on a red extinguisher) can be used for most fires including liquid and electrical equipment. • Use a carbon dioxide or CO2 extinguisher (black band of colour on a red extinguisher) only for fires involving electrical items/ equipment

5.7 False alarms False alarms put the whole community at risk and any student who deliberately sets off an alarm will be disciplined and financially penalised. Similarly, if the alarm is triggered by the misuse of electrical equipment, or from smoking in a room, the students involved will be financially penalised and could risk losing the right to accommodation.

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Section 6: Security Security staff are on duty 24 hours a day, 7 days a week. They are based across the University and are there to help provide a safe environment and to respond to emergency situations across all sites. 6.1 Contacting security If it is an emergency on Campus, always dial 3333 (or 020 8392 3333) to inform the Security Service you require the emergency services. It is an emergency if a crime is being committed, or has just been witnessed; if there is a risk of injury; or if there is a risk of serious damage to property. You can also contact the Security Gatehouse from your mobile phone on 020 8392 3333. The gatehouse is staffed 24 hours a day, 7 days a week. 6.2

Keep safe code • Never allow access to anyone you do not know. • Refer unknown visitors to Security. • If you suspect that someone on site is an intruder, contact Security immediately. • Ensure any communal entrances and your room are properly secured when you enter or leave the building. • Do not tag your key with your room number and / or name. • Ensure your ID card is with you at all times.

Section 7: Accidents and incidents All accidents and other serious incidents involving damage to persons or property should be reported to Security and an Accident/Incident Report Form should be completed. For more information contact the Health and Safety Office on extension 3820 or 020 8392 3820. Please note: all Security Officers have training in First Aid. It is important that all residents take their obligation to each other seriously and assist staff by not infringing or seeking to avoid security measures and by reporting any concerns as soon as possible.

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Section 8: Health and wellbeing 8.1 Sports at Roehampton Sport Roehampton offers a wide range of sports, activities and clubs for its students. We aim to provide something for everyone whether it be elite performance, competitive sport or recreational and social activity. We currently run over 30 clubs ranging from Boxing to Basketball, Tennis to Triathlon and Football to Fencing. Most teams are entered into the British University and Colleges Sport (BUCS) competitions as well as a number of regional championships. Sport Roehampton also organises a growing recreational programme of activities for students with activities such as 5 aside football, dance exercise, running groups, swimming and a variety of racket sports and martial arts. There are lots of ways students who are new to sport and physical activity can get involved in something NEW. We are always looking to support students who want to set up new clubs so let us know if you have any ideas. Sport Roehampton makes use of on campus facilities as well as excellent local off campus sports facilities, all within walking distance from the University. The University has an on campus gym called ROEactive. The gym is well furnished with up-to-date equipment and has a weekly timetable of classes including yoga, Pilates and Zumba. The gym offers a range of great membership options for Roehampton students. If you are a talented sports person you may be eligible for a Sport Roehampton Sports Scholarship. Roehampton University Sports Scholars receive financial assistance as well as sports science and nutritional advice and support. Recent scholars include International standard Rowers and Rugby Union players as well as Fencers who have represented Great Britain. Sport Roehampton students have access to great on and off campus facilities as well as qualified coaches and instructors, whether it is for competitive or social games. For more information visit or call 020 8392 3467


The Student Medical Centre (on Campus)

It is advisable to register with the Student Medical Centre as soon as you arrive at University. All Students who live within 2 miles of Roehampton University can register.  

To register online please visit: (Or type Roehampton University Medical Centre into a search engine) Or pop into the Medical Centre situated in Old Court, in the grounds of Froebel College.

The Student Medical Centre offers registered patients a walk in service that runs from 11am-12pm every week day. Alternatively call us on 020 8392 3679 to book an appointment outside these times. SMC deals with a wide range of medical issues such as Asthma, sexual health, Sore throats, flu, diarrhoea and vomiting, rashes, contraception, emotional problems, travel vaccinations- anything your home GP would help you with. From October to January we offer the seasonal flu vaccination to registered ‘at risk’ patients such as asthmatics and diabetics.

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If you have a medical condition that may require you to alert a first aider, you should brief the Security staff as a precaution, since they are always the first to respond to the 3333 call. It is also advisable to tell your Student Welfare Officer. Vaccinations Your vaccinations should be up to date before arriving at University. It is strongly recommended that you have had Meningitis C and 2 vaccinations for measles, Mumps and Rubella (MMR). Your home GP should be able to provide you with a summary of your past vaccinations prior to arriving at University.  Meningitis C Students in residence live close together and therefore the risk of acquiring and spreading disease is higher than in the general population. One such disease is meningococcal meningitis and therefore the meningitis vaccine is recommended for students living in residence. If you have not received the vaccination before arriving at University then we would strongly advise that make an appointment with the on campus Medical Centre soon after you arrive.  Mumps (MMR) As a result of an increase in the number of cases of mumps being reported in UK universities, the Health Protection Agency and Department of Health recommend that all potential students aged 1625 should check that they have received two doses of the MMR vaccine. If this is not the case, or you are unsure, please consult the campus Medical Centre. 8.3 Keep healthy For many of you, coming to Roehampton will be the first time you have to cook for yourself. It is important that your diet contains a balance of protein, fruit and vegetables. Ready-made meals and take-aways are the easiest options, but they are a fast way to go broke. Think about looking for recipes online or invest in a cook book – there are a number out there specifically aimed at students and student budgets. If you can read, you can cook! There is useful advice on the NHS website regarding healthy living and food safety.

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Section 9: Local shopping There is an AMIGO shop on campus in the Digby Square offering everything from frozen pizza to shampoo to tea bags. Also on campus there is a Waterstones during the Autumn term and a branch of Santander. The nearest large supermarket is ASDA on the A3 just a few bus stops from the University. Take the 265 bus from the opposite side of the road to the main campus. There are a number of shops you can work to in Roehampton Village (near Whitelands) including a Co-Op, a pharmacy, post office, Subway and Greggs. Putney (265 bus or one stop on the train from Barnes) is your nearest large shopping centre or Sheen (493 bus) is slightly closer and supports some smaller style shops. Think green – when shopping try to remember to bring a bag with you to help cut down on the number of plastic bags.

Section 10: Catering and bars There are a great variety of food and drinks outlets available for you across the university with over 13 outlets ranging from stone baked pizza, traditional roasts and salads to high street style cafes. There is a shop just off the square in Digby selling a wide range of items including RSU merchandise. Just one example is The Union Bar which offers everything from live music, live sport in HD and 3D, to Karaoke and gastro style pub menu available every day from 12pm. The Union is also the home of ‘The Bop’ every Friday from 10pm to 2am. Follow us on Twitter @UnionRoehampton or to keep up to date with offers and info about what’s going on in your bar! When you need to focus on your studies don’t forget the WIRED cafe in the library is open from 7.30am to 7.30pm Monday to Friday, and extended hours during most exam and reading weeks. Check out the new website for special offers and information about your catering and bar service on campus. Please be aware that any guests must be signed in at the bar you are using and are your responsibility whilst on site. Remember, drink sensibly and make yourselves aware of the Alcohol Policy which can be found on the University website at

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Section 11: Electrical appliances 11.1 Portable appliance testing for electrical items. All electrical portable appliances will be Portable Appliance Tested (PAT) by an external, qualified electrical engineer, appointed by the University, at the start of your stay in residence. This testing is an important part of any health and safety policy. It will include your personal items as well as those provided by the University. You will be notified of the date and procedures involved. If the tester finds that an item of equipment is potentially unsafe, he will remove this equipment and it hand it to the College Accommodation Officer who will notify you of the removal. Likewise if any member of staff expresses concerns over the safety of a piece of personal electrical equipment, they will notify the Accommodation Office who will arrange to have it removed and notify you of its removal. If you are an International student please note: It is a requirement of the British Standards Association (BSA) that all electrical equipment used in this country conforms to these standards. To ensure that you are compliant you need to use a fused adapter. These are available from the Accommodation Office. Please ask and we will assist you if necessary. 11.2 Instructions Instructions on the operation of appliances supplied by the University such as heaters, ovens, fridges, freezers etc., will be available online and in your flat manual. 11.3 Television and Freewire Freewire television is supplied in the halls. This is TV that comes through the University data network rather than a conventional aerial, satellite dish or cable. A TV licence is still required. It is your responsibility to purchase your own television licence(s) for televisions in your bedroom or shared areas of the flat. For more information, see 11.4 • • • • • • • • • •

The following electrical items are not allowed in bedrooms Fridges (including mini coolers) Electric fires and fan heaters Microwave ovens Electric or gas ovens Kettles Toasters Toasted sandwich makers Rice cookers Any other cooking appliance Fairy lights – in any part of the residence

11.5 Be safety aware All students are advised that they have a responsibility to be mindful of the need to maintain a safe environment and to protect others who may need to enter the premises.

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Section 12: Water safety Please be aware that throughout the year, maintenance staff will be carrying routine water safety testing and monitoring such as shower-head cleaning. This will involve staff visiting en suite bedrooms to check and replace shower heads. Notification is given in advance.

Section 13: Care of accommodation: cleaning and maintenance 13.1 What is provided? Bedrooms contain a bed, mattress, and mattress cover, desk with drawers, desk chair, curtains, wardrobe, shelving and a waste bin. All flats / halls contain a hob, oven, microwave, kettle, iron, ironing board, vacuum cleaner, toaster, fridge, freezer and recycling bins. 13.2 What you need to bring You will need to bring your own duvet and pillow, bedding and towels for your room. And for the kitchen you need your own cooking utensils, crockery and cutlery. (International students will be provided with a bedding pack for a small fee and the option to purchase a kitchen pack is available through If you are in an ensuite room you need to provide your own lavatory paper. 13.3 Cleaning The communal areas of all flats are cleaned every week. Students are responsible for keeping their own rooms clean. Vacuum cleaners, a dustpan, brush and bucket are provided in every flat for this purpose. At the weekends residents are responsible for putting rubbish in the communal bins (outside the residencies). Please do not leave personal belongings in communal showers / bathrooms. The chemicals used in cleaning can fall on items that are left there and may cause a skin reaction. Items like razors are safety hazards and must not be left in shower trays. Our domestic staff are here to help you, please treat them with respect at all times. All residents are required: • To do their own washing up and clearing away • To clean the oven, grill, microwave & fridge/freezer • To take joint responsibility for the common areas of the flat/hall • To keep their own room clean • To allow access when required to rooms for domestic and maintenance staff Students who regularly leave their kitchens in a mess and do not clean their fridges and ovens may find themselves facing a charge from the Accommodation Office. Please respect each other’s property; this includes food. Any cases of pilferage will be treated as theft.

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13.4 Repairs and maintenance It is your responsibility to report maintenance faults as they occur in your residence – especially for your own bedroom. All maintenance jobs should be reported online via the Property and Facilities Helpdesk. This can be found in Student MyZone, under My Tools. At the home screen you need to fill in all areas marked with a * to submit a request. The subject line needs to be relevant to the request. For out-of-hours emergencies (such as a flood) call Security on extension 3333 from an internal phone or 020 8392 3333 from a mobile. From time to time maintenance work may need to be undertaken whilst students are still in residence. In such instances inconvenience to residents will be minimised. For planned maintenance seven days’ notice will normally be given, although this will not always be possible with unplanned (reactive) maintenance. For urgent work the minimum notice period should be 24 hours unless an emergency requires immediate action.

Section 14: Greener Roehampton We are really lucky at Roehampton to be an oasis of green in the capital. It’s a great joy and privilege to have such a beautiful campus, but it is also a daily reminder of all the things we can do to maintain and protect our environment. The University is striving to improve its environmental performance and your efforts are crucial for helping us to rise up the UK Universities Green League Table: Do you want to help enhance the university’s environmental performance, gain employability skills or get trained up to become a Green Impact auditor or Environmental Champion? You could attend the University Environmental Forum and join RSU’s People & Planet Society. Also, look out for training and volunteer opportunities. Go to our Green Web Pages to find out more: Everyone can play a part by following these simple tips which will help to save energy and resources, reduce our Carbon Footprint and keep down the cost of fees: 14.1

Saving energy “Don’t turn me on and then just l eave me!”

1. Switch off lights, appliances and your computer when not in use. 2. Stay measured and keep a lid on it – don’t boil more water than you need and cover pans when you cook. 3. Found a light that’s always on when it’s not needed? Please report it to a member of staff or through the Property and Facilities Helpdesk (in MyZone, My Tools on the University website). Student Resident Handbook 2013-14

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4. Burn calories, not petrol – walk, cycle or use the bus. 5. Switch off your heating when leaving your room for long periods and turn the heating down if you’re too hot rather than open the window. 14.2

Saving waste

1. Confused about what goes where? Just remember: In your flat: CLEAR & CLEAN: The clear bin bags take clean cans, tins, plastic (bottles, trays and pots), paper, cardboard, clean food and drink cartons and glass. BIN IT BLACK: this is for general waste that is not recyclable. Outside your flat: Batteries – in the giant BatteryBack bin in the library, Clothes and Shoes: in SCOPE recycling banks at Digby Stuart, Froebel and Whitelands College. 2. Save 10 pence on hot drinks at all cafes on campus if you “Lug-a-mug” - bring your own reusable mug. 3. Just say no to plastic. Bring your own reusable bags and make a statement. 4. Choose loose fruit and vegetables not packaged ones. 5. Reuse and save. FreeCycle, charity shops and eBay, are great for cash-strapped students.

Saving water

1. Report dripping taps, blocked toilets or water leaks to a member of staff or through the Property and Facilities Helpdesk (in MyZone, My Tools on the Uni web site). 2. Taking a short shower instead of a bath can save up to 400 litres of water a week. 3. Switch off that tap. Running the tap while cleaning your teeth or washing vegetables wastes nearly 10 litres of water a minutes. 4. Only use washing machines when fully loaded and choose the economy setting. 5. Kick the bottled water habit. Save your money, plastic going to landfill, 1000 times the energy and 3 litres of water for every litre of bottled water you replace with tap water. Student Resident Handbook 2013-14

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Section 15: Noise - be considerate Remember pollution can be caused by noise as well as litter, so please try to be responsible for your actions at all times. Students are expected to be mindful of the proximity of neighbours both within the properties and in the wider community. The University takes a particularly serious view of student misbehaviour which inconveniences other members of the University or its neighbours. Many students, including first years, request quiet areas where they can study and sleep without disturbance. Be considerate to your neighbours and avoid undue noise after 11 pm.

Section 16: Car parking Students cannot park on campus between 8am and 4.30pm (Monday to Friday) during term time. The University advises resident students not to have a car. Everything you need is available locally or is easily accessible by public transport and parking in the locality is best left for students who live a distance away, or perhaps have children and need to drive. Only registered students with specific requirements or a medical condition will be considered for a parking permit to allow them to park on-campus during the week. Parking permits are made available at the discretion of Disability Services and only to students with exceptional medical needs. Students in possession of a disabled blue badge or those with health difficulties that significantly affect mobility may be granted a parking permit. In all such cases, a current consultant’s letter is required. The letter needs to clearly state the restrictions the medical condition places on mobility and capacity to walk to and from parking spaces that might be available in the local vicinity. There is some parking along Roehampton Lane. Students can bring their cars on to campus overnight between 4.30pm and 8am – you must park in a parking bay and remove your car before 8.00am. All guest vehicles must be signed in with Security. Any vehicle not showing a valid permit during the hours of 8am and 4.30pm is at risk of being issued with a parking charge notice at a cost of £60.00. This fine is issued with by Security through a third party administrator. If the fine is not paid within 14 days, it increases to £85. Please be aware that your vehicle details will be obtained from the DVLA. Bicycle parking The University has bicycle shelters on each campus and we encourage this more environmentally friendly means of transport. Bicycles must not be kept in your accommodation. Anyone leaving a bicycle on University premises should be aware of the importance of having a robust lock and knowing how to use it effectively and recommend you have it insured. Cycles not registered and kept locked in one location for more than a two week period without prior notice to Security will be removed. This will occur after a notice period of not less than seven days on the cycle itself informing the owner of Security's intention to remove it.

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Section 17: Departure procedure The following procedures should be followed carefully when you leave your accommodation: 1. Remove all personal items and effects from your room, kitchen and bathroom. Ensure that you recycle where possible. Please note, computers and electrical equipment must be disposed of at designated points only. Anything left behind may be disposed of without further notice and the costs of disposal charged to you. 2. Ensure that all areas of your accommodation are left clean and in good condition. This includes common areas. Failure to maintain the property in good order will result in charges for cleaning, repairs or redecoration being deducted from your deposit. 3. Remove all rubbish and unwanted items from the accommodation. 4. Check that all items of the original inventory are present and in an acceptable working condition. Any item found in an unsuitable condition for future use will be replaced and you may be charged for the cost of replacement or the cost may be taken from your deposit. 5. Return all keys and key cards to the College Accommodation Officer or the Security Gate House at the main University entrance. If you fail to hand in your keys you will face a penalty payment of £20 and this amount will be deducted from your deposit.

Section 18: Complaints – how to register There are different types of complaints, these include, complaints caused by mistakes made by the Administration, staff conduct, delays in delivering the service outlined in the Accommodation Agreement in terms of cleaning and maintenance and other delays in providing promised services. If you have a complaint you should let us know as soon as possible and within four weeks of the event or action. In the first instance you can make your complaint by logging it with the Property and Facilities Management Helpdesk, which is accessed via Studentzone, who will deal with your complaint at the earliest opportunity. Full details of the University Property and Facilities Management complaints procedure can be found on Studentzone. This procedure provides guidance on how to proceed if you are not satisfied with the outcome. If your complaint relates to the service or treatment you have received from an office or department outside of the Property and Facilities Management sector, please refer to the Roehampton University Student Complaints Procedure available at: If, after completing the University’s procedures, you have not been able to agree a solution with the University, you can take the matter to the Office of the Independent Adjudicator (OIA) for Higher Education. The Adjudicator will consider such disputed decisions for universities across the country, acting in an ‘ombudsman’ role. The service is free of charge to students and details are available on the OIA website,

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Section 19: Other services and communication facilities 19.1 Collection of student post Due to the location and layout student post collection systems vary. Residents of Digby Stuart, Southlands and Froebel Colleges collect their mail from the student postal area in Erasmus House post code SW15 5PU. Whitelands SW15 4JD and Mount Clare SW15 4EE residents get their mail from their respective reception areas. Please ask your flat or hall rep if you are unsure. If you receive any post or deliveries that require a signature you will be expected to show your ID and sign for them. 19.2 Notice boards Remember to look at notice boards regularly. A lot of important information is posted on them. 19.3 E-mail From time to time we may need to contact you to pass on important information. Once in residence, this will be sent to your University email address, so please check this regularly. 19.4 Transport The nearest tube stations are East Putney and Putney Bridge on the District Line and Hammersmith on the Piccadilly, District, Hammersmith and City lines. From Roehampton Lane take the 265 bus to Putney Bridge station and the 72 bus to Hammersmith. The nearest over ground station is Barnes station which will take you to Waterloo and Victoria via Clapham Junction and Vauxhall. Buses 72, 265 and 493 all run on Roehampton Lane. 19.5 Telephone and internet services There are internal phones in each flat / hall of residence and a public pay phone available on Froebel campus. Internet service is provided in all halls of residence, the majority through a data port and some via wireless connection. Wireless is also available in all kitchens and communal areas as well as in the catering areas at each College. On arrival you will be provided with the relevant connections and information on how to connect. Please read the information given to you thoroughly and carefully. In addition, 24-hour computer suites are available across the campus. If you have a problem with the connection contact the IT Helpdesk at the Library (tel: 020 8392 3737; email: ) or there is information on the website: 19.6 Laundry There are coin operated laundries with washers and dryers located as follows: • Whitelands: - basement of Beverley • Southlands: - ground floors of Blocks B and D • Digby: basement of Lee House and in the Hirst Building • Froebel: ground floor of Lawrence and Aspen • Mount Clare: - ground floor of Picasso 19.7 Insurance Block insurance provided by Endsleigh is included for all campus accommodation. This covers you for loss or damage to your contents and portable computer equipment whilst in your room. You can arrange extra insurance through Endsleigh if required. Roehampton University does not accept liability for the loss of, or damage to, personal property (of students, staff, visitors and other persons), whilst on University and College premises. Vehicles (and contents) parked on the Campus are at the owner’s risk and University accepts no responsibility for any damage or losses sustained by such vehicles. Student Resident Handbook 2013-14

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