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Technical Support Common Issues


Connection Issues


Can't Hear or Be Heard ?

Ensure audio isn't muted 1.Double click speaker icon in system tray 2. Make sure to uncheck mute boxes


Can't Hear or Be Heard ?

Ensure speakers plugged in to correct port


Can't Hear or Be Heard ?

Telephone Audio Option If you’re still having trouble hearing or being heard: •Click on the telephone icon. •A phone number and PIN number will pop up. •You can use this if VOIP is not working, but please use it only as a backup.


Window Cutoff Window

Window Cutoff

Chat or people window cutoff


Window Cutoff Window

Window Cutoff

IDLA Tech Support  

Testing system

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