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• 3,800 Properties • 30 Years Experience • 25 Countries

Striving to Improve Your Property’s Operations and Customer Service


Company Overview RMS Company Overview •

Company Size and Duration • Over 3,800 properties in 25 Countries • Almost 30 years of Experience Global Support – true 24/7 • Australia, New Zealand • North America • UK & Ireland • South Asia, Middle East Cloud Based • No Capital Costs • Global support – latest functionality • Remote access via internet US Customers Base - Ownership/Rental Mix • 65 Customers • 10 RV Resorts • 4 Owner Accounting • 2 Motels


Clients

• Over 3000 Customers Worldwide

Australia / NZ - North America 3 UK / Ireland - India – Middle East


Resort Style Technology for the Outdoor Accommodation Industry

Embracing Proven Technologies

It’s a fact, the outdoor hospitality market is almost 10 years behind in the use of technology compared to the hotel and resort industry. It’s time to start considering proven technologies for use in your park or campground. • Yield Management – to Optimize Revenue • Customer Relationship Management - to Improve Guest Communications • Channel Management – to Expand Booking Channels • Tour Desk – to Expand 3rd Party Revenue Opportunities • RMS Mobile – to Expand Guest Connectivity

Bringing Outdoor Hospitality On Par with Resorts


Manage Your business Resort / Motel /Your Lodgeway / Inn / B&B

Our Effort‌ Your Gain Benefit from 30 Years of Our Experience RMS is a software package designed to assist accommodation providers to control every aspect of their business. You benefit from the considerable experience we have gained in developing reservation management systems since 1983. We have listened carefully to our more than 3000+ clients so that we can continuously enhance our software. This enables us to provide an up to date range of relevant products for an ever-changing business environment.

Reservation Software that Lets You Run your Property your Way


Resorts / Lodging / B&B’s

Our Effort‌ Your Gain Benefit from 30 Years of Our Experience RMS is a software package designed to assist accommodation providers to control every aspect of their business. You benefit from the considerable experience we have gained in developing reservation management systems since 1983. We have listened carefully to our more than 3000+ clients so that we can continuously enhance our software. This enables us to provide an up to date range of relevant products for an ever-changing business environment.

Reservation Software that Lets You Run your Property your Way


RMS Motel / Lodge / Inn / B&B THE HEART OF THE SYSTEM – User Friendly Reservation Screens

The multi-function reservation screen allows the operator to call up all the necessary details without having to go to other menus. Single-key operation means the system is very easy to learn and operate. The screens can be customized by the operator to show only the fields that are relevant to the user or property.

Bookings can be made directly from the comprehensive booking chart below. Reservations can be created, changed, moved, extended or split all from one screen. Rates are instantly calculated and displayed as the reservation is being created. It is easy to manage multiple guests, additional charges and split seasons. Quotes can be moved to confirmed status with the appropriate deposit. You are in control to change the display to show name, balance, group name, market code, etc.

Watch our informational videos at: www.youtube.com/user/SoftwarebyRMS


A Complete Solution

RV Park / Campground / Marina

RMS – A Complete Solution A Park Management system that helps you operate your property more efficiently‌ gives you a decided advantage. RMS significantly improves the business performance of your property, allowing you to spend less time at the computer and more time with your guests. We pride ourselves on producing easy to use, reliable software. Our commitment to continuous development and support ensures our clients maintain a competitive edge.

Reservation Software that Lets You Run your Property your Way


RMS Motel / Lodge / Inn / B&B THE HEART OF THE SYSTEM – Employee & Manager Efficiency

Managing your arrivals, departures and in-house guests from a single screen is simplicity at its best. With the RMS In/Out screen you can easily keep track of the movement of your guests to and from your property thus ensuring up-to date reporting for all your vital daily reports.

Get Creative! With RMS you can combine multiple functions from our efficiently designed In/Out screen by going beyond the normal check-in and check-out functions. Do you want to… Email all in-house guests with an activities list for the day or week… DONE! Offer a 2 for 1 special for all tomorrow’s “Monday” departures… DONE! Check-in or Check-out everyone from a group at once… DONE! Send a thank you to all departing guests… DONE!

Manage all aspects of your business… from Security Gates to Utilities! RMS links with industry standard interfaces including boom gates, point of sale, telephone and door locking systems. The RMS Utilities charging system calculates and charges guests accounts with water, gas and electricity charges. RMS complies with all State legislation relating to utilities charging.

Watch our informational videos at:


Bookings from Smart Mobile Reservations Phones and Tablets

Unprecedented Customer Convenience What guest doesn’t have a cell phone? What guest doesn’t want the convenience of instant reservations? What park doesn’t want the benefit of 24/7 cash flow from online reservations? The age of the “smart phone” is revolutionizing not only how you communicate with your guests but more importantly… how your business interacts with your guests!! It is providing them with unprecedented conveniences unlike any we have ever seen in the hospitality industry. The term hospitality has come to mean as much about providing convenience through self-service tools as it means to provide personal guest services.

Bookings Anytime… Anywhere !!


RMS Motel / Lodge / Inn / B&B

ANYTIME…. ANYWHERE!! The new definition of “Hospitality Service” RMS provides convenience to your guests through its RMS iBookings module. More than the convenience to the guest is the ability to capture reservation revenue 24/7 directly into your back account with no delay from us.

RMS iBookings is smart enough to understand what type of device you are using and automatically opens the appropriate size screen. This works for iphones, ipads, androids, tablets, or any other device.

The RMS iBookings screens have been designed specifically for the small screen with simple processes and nice big buttons. You can pretty much complete the entire booking process with one thumb.

To get the most out of RMS iBookings, it makes sense to also have your website optimized for mobile devices so when a guest comes to your website from an iphone, they have a fast track to iBookings.

The best part is that there is nothing for you to do if you use RMS Online, this is already working now. RMS iBookings… helping you to keep pace with a mobile world!

Watch our informational videos at:


Guest communications

Guest Communications / CRM

Setting The Highest Expectations A software program that follows your direction on how best to communicate with your guests! That is what you receive when you choose RMS with it’s advanced guest communications tools. Whether you are communicating by letter, email or text to your guest or providing services for them; creating the highest service level expectations at your property is truly the most important part of being in the “hospitality” industry.

Welcome to a New Level of Customer Service for your Guests


RMS Motel / Lodge / Inn / B&B

THE HEART OF THE SYSTEM – Customer Service Let’s face it… it is all about customer service!!

RMS is a comprehensive tool for you to provide multiple levels of customer service including guest communications, special services, and special events.

The multi-function reservation screen allows direct access to Guest History, Account Information and Reservation Detail. Guest History provides unparalleled guest service functionality from providing Special Needs; recording birthdays or Special Events; identifying types of activities the guest prefers in the Tour Desk; recording custom guest service Requirements which are billable; reviewing the entire guest’s reservation History; recording different seasonal address Details; ability to direct debt through Banking module thus bypassing thousands of dollars in credit card fees; relating various friends and family through Contacts; or tracking Correspondence whether it was sent by letter, email or text message. You can even electronically scan and save documents connected to this guest and record messages for delivery on check-in or check-out. You may only want to change their email address.

RMS now lets you configure text messages and emails to be automatically sent to selected guests, triggered by pre-determined events such as check-in or checkout. Watch our video to see how this will change the way you communicate with your guests. Watch the video

Watch our informational videos at:


Report Writing Consolidated Reporting & Digital Dashboard

Have It Your Way !! How long have you struggled with collecting data? How many times have you had to hire additional staff or outside resources to get to the information you need to manage your business? We here at RMS believe you should control your reports and manage your data the way you need to‌ when you need it!!. Our new Digital Dashboard helps you to see key performance indicators at a glance.

Information the way you want it‌ When You Need It


RMS Motel / Lodge / Inn / B&B HAVE IT YOUR WAY !!

The RMS Digital Dashboard provides you with instant comparisons between key performance indicators. Whether you want to see the last 30 days, the next 30 days, or today, the easy to read dashboard and graphs give you the snapshot you need at a moment’s notice. _________________________________________________________________

With RMS you can design your own reports using operational data and marketing data; save it as a template to be used again and even export it to an excel environment or an external email campaign or marketing program!!

Watch our informational videos at:


Cloud Portability

Cloud Based Technology PCI Compliance & Interfaces

Location .. Location .. Location From your car during a business trip, from your home coffee table, or even from your lounge chair while on vacation… RMS with its Cloud based software provides you with the means to manage your business from anywhere. Our redundant data centers provide secured 24/7 access to your business. With our cloud based technology you gain the advantage of securing your park’s greatest asset.. it’s data. An asset you will want to protect as it grows over time to become information and a valuable piece of your balance sheet. Whether needing to review accounting numbers, guest visits, or staff performance, RMS is there to provide you with access to your information… anytime and anywhere!!

Technology the way you need it… Anytime and Anywhere


RMS Motel / Lodge / Inn / B&B PCI COMPLIANCE – “Being Out of Scope” By definition of the Payment Application Data Security Standard (PA DSS) any application that does not store, process or transmit credit card data is out of scope of PA DSS and is not required to comply. Customers who are seeking to establish a business environment that complies with the PCI DSS should consider using RMS. RMS is configured in such a way that it is impossible to store credit cards in any part of the system. Neither can it process or transmit card data. Furthermore it cannot be re-configured by the user to allow for the storage of credit cards post installation.

RMS links with industry standard interfaces

_________________________________________________________________

Security Gates Point of Sale

Door Locking Systems

Telephone Watch our informational videos at:


Not Just Sites

Facility Management

Fearful of Double Bookings? Not with RMS !!

Are you struggling to manage your facilities? Have you ever double booked your picnic area, or forgotten where your rentals rate sheet is? With RMS you can reserve a campsite, golf cart, meeting room, or guided tour from one easy-to-use reservation screen. RMS allows your campers to reserve any and all outdoor activities from your front desk or online reservation page.

By the Minute‌ By the Hour Or By the Day !!


Facility Management has never been so easier… Only have one meeting room? Here is a list of ways current RMS properties are taking advantage of the facility management feature: • Rent Canoes, Kayaks, Golf Carts • Schedule Guided Tours • Track Sports Equipment • Reserve Outdoor Classrooms

With RMS Facility Management you can reserve areas or equipment as 1 hour, 30 min, or 15 min intervals. You can also set specific deposit rules and apply packages or discounts. Campers can receive automated confirmations, itemized receipts of their charges, and pay their entire balance in one transaction. RMS Facility Management gives you the power to control every area of your property.

Watch our informational videos at:


PCI Compliance

ACH / Direct Debit

Pay Yourself !!

There is a lot of change going on in the credit card industry with the pending legislation to enable businesses to charge their guests the percentages credit cards charge you, the business. With RMS you can immediately take advantage of these changes because RMS has allowed this ability for years. More importantly! RMS is there to help you avoid the credit card charges all together by offering the ability to direct debt your guest’s bank account for those long term guests who stay month after month with you. A small monthly service direct debt service charge or the “ching-ching” sound from your credit card percentage… Now You Have a Choice!!

Pay Your Credit Card Company Or Pay Yourself… It’s Your Choice


RMS Motel / Lodge / Inn / B&B PAY YOURSELF

It’s an easy choice. RMS is a comprehensive tool for the management of credit card fees or direct debt services for your park. RMS allows you to set up direct debit for both your long term guests as well as your owners at parks where owner accounting is needed to manage the revenue distribution between the management company and the asset owner. The flow of monies can be into or out of a guest account depending upon the direct debit functionality. With RMS you can manage both payments to and from your customers accounts with multiple payment options such as maximum debit amounts, set debit amounts and full balance payments.

You have the option to have the guest pay the credit card fees if you choose. You can also have the guest pay the online booking fee like national parks and some state parks do.

It is this type of flexibility that allows RMS to help you manage your business the way you want to.

Watch our informational videos at:


Utility Metering

Fact of Life… Utility Rates Don’t Go Down!! No one knows this better than a park or resort owner. Do you cringe when you see a PREVOST pull into your property? Do you know we now have parks monitoring the usage of their site’s utilities through RMS as a way to determine what types of vehicles create what type of demand. As utility costs continue to rise, it’s time to use the tool that will help you to monitor one of your property’s highest operating costs… RMS!!

“We Installed During our Busy Peak Season”


RMS Motel / Lodge / Inn / B&B MANAGE ONE OF YOUR MOST COSTLY EXPENSES It’s an easy choice.

RMS is a comprehensive tool for monitoring and/or billing your guest’s utility rates at your park. You can build rates for electric, water and gas metering.no matter what the complexity.

RMS allows you to then assign the Utility Rate Plan you define to the site you select whether you charge for Electricity only or all of your utilities.

You then have the choice of posting meter readings in a batch process wirelessly through a Windows 8 tablet or via an electronic interface directly into the RMS software if you have electronic meter reading at your park.

It is this type of flexibility that allows RMS to help you manage your business the way you want to. Watch our informational videos at:


Owner Accounting

Save Time !!

RMS is equipped with flexible accounting rules and comprehensive reporting functionality for both owners and property managers. RMS can be tailored to meet your exact requirements, providing your owners with accurate financial statements. RMS automatically disperses Income and Expenses to the appropriate accounts. Maintenance and Third Party Expenses may also be recorded with all accounting processes automatically handled.

Free Yourself from Time Consuming Back Office Work


Saving time will save you money! RMS Owner Accounting is designed for properties with multiple owners. Shared ownership is easily achieved with the ability to allocate income and costs by percentage.

RMS Owner Statements are customizable for your property and can generated, emailed or printed for any period of time. End of period routines have been designed to be accurate, efficient and easy to use freeing managers from time consuming back office work.

Watch our informational videos at:


Training and Support

Training & Support

Easy to Setup… Easy to Learn… Easy to Use

We couldn’t have received a better compliment to the ease of use of RMS than having a park install the software during their busy 2012 summer season and tell us it went amazingly well.. When you design a product for 24/7 use, you better design it with simplicity in mind. From using simple check boxes to configure your system and using online videos to educate your staff to enabling you to copy your live system to a training environment… RMS is designed with ease of use as its guiding design principle.

“We Installed During our Busy Peak Season”


Contact Us

Striving to Improve Your Property’s Operations and Customer Service


RMS eBrochure  

A brief overview of the RMS property management system for the Outdoor Accommodation industry

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