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Plus Delta Reviews – Grading the Game Film
The best football teams leave a lot of heart, sweat and sometimes blood on the field in the pursuit of accomplishing a goal. Regardless of the ultimate result and how well the game was played, the most successful football teams gather to watch the game film. The purpose of these reviews is to identify where things worked well… which drills conditioned them to make game-time reactions that worked… and where there were holes that require immediate improvements before taking on next week’s opponent. Crown takes the same approach in its pursuit of game changing results for its clients by looking at what went well (pluses) and what should be improved next time (deltas). At Crown we grade our game film and perform better as a result. Consider the following when constructing plus delta reviews and use any attached templates to help you deliver a consistent Crown impression.
PLUS DELTA TEMPLATE
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1. CAL or CPM to conduct a plus-delta review with Crown team and client team within 2 weeks of completing a major milestone. 2. (Important – engaging in complex projects can be a messy process. This should be anticipated. Give your team some time to experience some successes with the functionality and some distance between go live and the plus delta review… this allows for rational, concrete and less emotional feedback that all can capitalize on). 3. CAL or CPM to explain the process, why we do it and ensure that everyone’s voice is heard and participates. 4. Note taker established in advance to record results – and need not record who said what necessarily. 5. End results sent to team almost immediately following the meeting (within one working day at the longest) to ensure all perspectives recorded correctly. 6. CAL or CPM to send results to executive sponsor so that they are in the loop.