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TABLE OF CONTENT

• ISO 9001 AWARENESS TRAINING • FACT SHEET ON IMPLEMENTATION COURSE QUALITY MANAGEMENT SYSTEMS – ISO 9001:2008 • FACT SHEET FOR INTERNAL AUDITORS’ COURSE • FACT SHEET FOR ISO 14001:2004 AWARENESS TRAINING (EMS) • FACT SHEET ON IMPLEMENTATION COURSE ENVIRONMENTAL MANAGEMENT SYSTEMS – ISO 14001:2004 • FACT SHEET FOR INTERNAL AUDITORS’ COURSE ISO 14001 • FACTSHEET ON OCCUPATIONAL HEALTH AND SAFETY ASSESSMENT SERIES • FACT SHEET FOR FOOD SAFETY MANAGEMENT SYSTEM (ISO 22000)

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ISO 9001 AWARENESS TRAINING FACT SHEET Quality Management System is an internationally recognized quality mark. QMS is all about turning customer requirements into customer satisfaction by providing the mechanism for continual improvement throughout the organisation. Training Objectives:

This is a foundational course that is based on the ISO standard 9001:2008 requirements. It is aimed at introducing participants to the rudiments and ethics of ISO 9001:2008 Management System. Upon completion of the training, participants are expected to; • • •

Understand the requirements of ISO 9001:2008 Understand how to comply with the requirements Discuss their current situation & develop an action plan

Course Content: •

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Background of International Organization for Standardization (ISO). Benefits of Quality Management System Certification (QMS) ISO 9001 Methodology Implementation techniques The Process Model approach ISO 9001:2008 Clauses The Eight (8) Quality Management Principles 2


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What 3rd Party registrars look for Questions & Answers

Workshops & Hands-On Experience This course includes interactive workshops designed for participants to better understand the requirements and dealing with 3rd Party Registrars and customers. Target Audience: Top Management Executives, Mid-Level Managers, Line Managers/Supervisors, Quality Assurance and Production Personnel, Regulators, Technical and Non-Technical Personnel Course Duration: 2 days Venue: Cristal has a conducive training room fully equipped with modern equipments for her training programs. However, venue for trainings is mostly determined by clients considering their convenience. Class Size: 20 participants (maximum per session)

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2 FACT SHEET ON IMPLEMENTATION COURSE QUALITY MANAGEMENT SYSTEMS – ISO 9001:2008 Training Objectives: This course is a follow-up to Awareness Training Course. It offers the participants an understanding and application of the various Management Principles and Clauses in line with the ISO 9001:2008 Management standards. Course Contents: • •

Benefits of Quality Management Systems certification Application of the Eight Principles of ISO 9001 Quality Management Systems (QMS) The Five Clauses

Certification: Participants will be required to pass an examination to be awarded a certificate by Cristal Services Limited. o

Target Audience: Top Management Executives, Mid-Level Managers, Line Managers/Supervisors, Quality Assurance and Production Personnel, Regulators, Technical and Non-Technical Personnel etc. 4


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Course Duration: 3 days Venue: Cristal has a conducive training room fully equipped with modern equipments for her training programs. However, venue for trainings is mostly determined by clients considering their convenience. Class Size: 20 participants (maximum per session)

3 FACT SHEET FOR INTERNAL AUDITORS’ COURSE Course Criteria: This course is based on the ISO 19011:2002 standards and meets in-house training requirements for Internal Auditors. A one -two hour optional examination may be given and Internal Auditor certificates are awarded. Training Objectives: Internal Auditors’ Course is aimed at training participants to be able to sustain their Management System upon certification. It will hone participant’s auditing skills as a basic ingredient of sustaining a robust Quality /Environmental Management Systems in their respective organizations. Cristal Internal Auditors’ training will help the participants: 5


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Understand how to conduct an internal audit Understand how to correctly develop the audit report Understand how to identify and write Corrective & Preventive Actions

Course Content: • • •

• • • • • • • • •

Definitions of key terms associated with Auditing A Recap of the ISO 9001 Elements Interpretation of the 5 Clauses with a view to auditing Exposure to the basic Audit activities Auditor traits & the ISO 10011 guidelines Auditing Techniques Audit Initiation Auditing & Questioning Techniques Documentation review How to prepare for Audit Conducting Audit Types of Objective Evidence in Determining Compliance

Certification: Participants will be required to pass an examination to be awarded a certificate by Cristal Services Limited. o

Target Audience: Top Management Executives, Mid-Level Managers, Line Managers/ Supervisors, Quality Assurance and Production Personnel, Regulators, Technical and Non-Technical Personnel etc. 6


4 FACT SHEET FOR ISO 14001:2004 AWARENESS TRAINING (EMS) Environmental Management system is an internationally recognized environmental mark. ISO 14001 is a system for improving environmental performance in order to help the organization become ‘green’. •

Training Objectives: This is a foundational course aimed at introducing participants to the rudiments and ethics of ISO 14001:2004 Environmental Management Systems (EMS).

Course Content:

Background of International Organization for Standardization (ISO). Benefits of Environmental Management System Certification (EMS) ISO 14001 Methodology ISO 14001:2004 Clauses

Target Audience:

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Top Management Executives, Mid-Level Managers, Line Managers/Supervisors, Quality Assurance and Production Personnel, Regulators, Technical and Non-Technical Personnel etc. Course Duration: 2 days Venue: Cristal has a conducive training room fully equipped with modern equipments for her training programs. However, venue for trainings is mostly determined by clients considering their convenience. Class Size: 20 participants (maximum per session)

5 FACT SHEET ON IMPLEMENTATION COURSE ENVIRONMENTAL MANAGEMENT SYSTEMS – ISO 14001:2004 Training Objectives: This course is a follow-up to Awareness Training Course. It offers the participants an understanding and application of the various Management Principles and Clauses in line with the ISO 14001:2004 Environmental Management systems standards. Course Contents: • •

Benefits of certifying to ISO 14001:2004 The Six (6) Clauses

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Application of the 6 Environmental Management Systems (EMS) Clauses in the organisation

Certification: Participants will be required to pass an examination to be awarded a certificate by Cristal Services Limited. Target Audience: Top Management Executives, Mid-Level Managers, Line Managers/Supervisors, Quality Assurance and Production Personnel, Regulators, Technical and Non-Technical Personnel etc. Course Duration: 3 days Venue: Cristal has a conducive training room fully equipped with modern equipments for her training programs. However, venue for trainings is mostly determined by clients considering their convenience. Class Size: 20 participants (maximum per session)

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6 FACT SHEET FOR INTERNAL AUDITORS’ COURSE ISO 14001 Training Objectives: Internal Auditors’ Course is aimed at training participants to be able to sustain their Management System upon certification. It will hone participant’s auditing skills as a basic ingredient of sustaining a robust Quality /Environmental Management Systems in their respective organizations. Course Content: • •

• • • • •

Definitions of key terms associated with Auditing Interpretation of the 5 Clauses with a view to auditing Exposure to the basic Audit activities Audit Initiation Documentation review How to prepare for Audit Conducting Audit Certification: Participants will be required to pass an examination to be awarded a certificate by Cristal Services Limited. Target Audience: 10


Top Management Executives, Mid-Level Managers, Line Managers/ Supervisors, Quality Assurance and Production Personnel, Regulators, Technical and Non-Technical Personnel etc. Course Duration: 3 days Venue: Cristal has a conducive training room fully equipped with modern equipments for her training programs. However, venue for trainings is mostly determined by clients considering their convenience. Class Size: 20 participants (maximum per session) 7 FACTSHEET ON OCCUPATIONAL HEALTH AND SAFETY ASSESSMENT OHSAS 18001:2007 OHSAS 18001:2007 will help participants gain a better understanding of the "best practices" for occupational health and safety (OHSAS). Training Objectives: Cristal has designed the training to cover the basics of an occupational health and safety management system (OHSMS), the process approach, and management system documentation. The course explains each requirement in OHSAS 18001:2007. Upon completion of this training participants will; •

Understand the basic concepts of OHSAS 18001:2007 11


Understand the terminology of OHS management systems Explore the intent and interpretation of the individual clauses of OHSAS 18001:2007 Understand the registration process for OHSAS 18001:2007

Course Content • • • • • • • • • • • •

Introduction to OHSAS 18001 Eight quality management principles The inclusion of Risk Management Hazard identification Four core processes The Process Model approach Documentation structure & changes Implementation techniques What internal auditors should look for What 3rd Party registrars look for Developing an Action Plan Questions & Answers

Workshops & Hands-On Experience This course includes interactive workshops designed for participants to better understand the requirements and dealing with 3rd Party Registrars and customers Target Audience: Top Management Executives, Mid-Level Managers, Line Managers/Supervisors, Quality Assurance and

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Production Personnel, Regulators, Technical and Non-Technical Personnel etc. •

Course Duration: 2 days, Venue: Cristal has a conducive training room fully equipped with modern equipments for her training programs. However, venue for trainings is mostly determined by clients considering their convenience. Class Size: 20 participants (maximum per session)

8 FACT SHEET FOR FOOD SAFETY MANAGEMENT SYSTEM (ISO 22000) Training Objectives: The Course aims at Introducing participants to the Principle of Food hygiene as foundation for developing hazard Control measures. Participants will therefore be introduced to the formal documented system called Hazard Analysis and Critical Control Points (HACCP). At the end of the training, participants will understand food safety hazards involved in their type of work and what steps to take control these hazards. Course Content: Introduction of food safety: • •

Food Hygiene; Principles and Practice Application of good Food Hygiene 13


Food Poisoning: Causes and Prevention

Introduction to HACCP: •

Introduction to ISO 22000 Food Safety Management System Pre-requisites for HACCP Food Safety System

HACCP Application and Methodology Certification: Participants will be required to pass an examination to be awarded a certificate by Cristal Services Limited. Target Audience: Top Management Executives, Mid-Level Managers, Line Managers/ Supervisors, Quality Assurance and Production Personnel, Regulators, Technical and Non-Technical Personnel etc. Course Duration: 3 days Venue: Cristal has a conducive training room fully equipped with modern equipments for her training programs. However, venue for trainings is mostly determined by clients considering their convenience. Class Size: 20 participants (maximum per session)

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Training Syllabus