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Annual Report

2012 / 2013


OUR VISION: A world where rich and poor have equal access to ICT 2


Introduction This year has been a significant one for Computer Aid as we celebrated our 15th anniversary. It is a year where we have continued to support ICT for development around the world, tailoring solutions to local communities. During the past 12 months, we have provided ICT to over 130 organisations across 32 countries. Recipients included Computer Education Trust (CET) who we have worked closely with for over 13 years to provide computers to all secondary schools in Swaziland; and Todo Chilenter who send computers to disadvantaged schools across Chile. As well as providing PCs, Computer Aid continues to work on a number of projects to increase access to ICT and training. The ZubaBox, a solar powered internet hub, has helped to expand connectivity in remote areas of developing countries. This year has continued to be successful for Computer Aid thanks to the support received from the hundreds of companies, universities, government departments, charities and individuals who have donated their unwanted PCs to our charity. We also thank the Trusts and corporate donors who have funded the provision of PCs, training, electricity and internet access for communities. In this annual report you will find many examples of Computer Aid’s work and the challenges we have been addressing. We have seen a year of changes whereby we have introduced business development programmes to strengthen our in-country partnerships, extend our product line and examine new and innovative approaches to using ICT for development. I would like to take this opportunity to thank all of our volunteers, staff, trustees, donors and partners for their continued support, without which our ongoing success would not be possible.

Keith Sonnet Chief Executive, Computer Aid International

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Children at the Kakuma Refugee Camp


ICT for Development Information and Communications Technology (ICT) has become an essential tool in the modern world especially for sustainable poverty reduction which plays a vital role in economic growth, education, healthcare, governance and rural development. There is a massive disparity between the ‘technology rich’ and ‘technology poor’, which is commonly referred to as the digital divide. Computer Aid International exists to empower poor and disadvantaged communities through practical ICT application. In order to increase access to PCs, Computer Aid refurbishes computers, laptops and monitors donated by organisations and individuals across the UK and provides them to not- for- profit organisations in developing countries. As well as the requirement for computers, there are other barriers to ICT access, such as a lack of electricity. 33% of people living in rural areas in Africa and Latin America have no access to electricity or, if they do, the grid system is often underdeveloped meaning the electricity supply can often be ‘down’ for hours. To address this issue, Computer Aid has designed the ZubaBox, a computer lab that requires no wired internet or mains electricity supply. Instead the thin- client computer network is powered by solar panels on the roof of the container that provide enough electricity to power ICT access for 18 hours. Internet connectivity is also critical to growth. However, few people in developing countries are able to take advantage of this technology. In 2012, only 15.6% of Africa’s population were internet users. This is largely due to the prohibitive cost of internet connectivity, which can be much more than the average monthly income. Computer Aid is working to provide solutions which address this problem and help make the internet more accessible to communities. In 2012, we worked in partnership with AMREF to provide a ZubaBox to Kakuma Mission Hospital where there is a limited power supply. With the ZubaBox, medical and administration staff can now enrol in basic e-training programmes, as well as access and share key medical information.

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Children in Kibera, Kenya now have access to PCs


15 Years of Achievements Computer Aid International are delighted to have recently been granted a Royal Warrant of Appointment to provide computer recycling services to Her Majesty. We identified that Computer Aid is the only charity to have been granted a Royal Warrant. This marks a significant milestone in Computer Aid’s 15 years history and is a reflection of the quality of the work we do. Computer Aid International was first set up in 1998 with the aim to reduce poverty through practical ICT solutions through the provision of refurbished PCs and laptops to schools and community organisations across Africa and Latin America. In the early days, Computer Aid was based in a lock-up garage, with an extension lead providing light and power. This is where computers were refurbished and then shipped to civil society organisations in South Africa, Nicaragua and Cuba. Since those days, Computer Aid has developed a worldwide reputation as an Information and Communication Technology for Development (ICT4D) organisation providing low cost solutions to meet development needs. We have worked in over 100 countries and distributed over 220,000 PCs and laptops for a wide range of projects in schools, hospitals and agriculture. Computer Aid has always advocated a community-based approach to development. We work closely with civil society in partner countries to identify the real needs of local people and work collaboratively to find solutions. The disposal of waste electronic equipment is one of the biggest problems facing the world. Refurbishing PCs and other equipment not only extends its life but also reduces its carbon footprint. Our provision of ICT equipment is always accompanied with an activity to ensure that at life-end it is disposed of safely and sustainably. 15 years on, we at Computer Aid International are proud of our history. We hope to continue to support ICT for development around the world including the UK, tailoring solutions to each community in which we operate.

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Our Patron: Denis Goldberg

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Our Patron: Denis Goldberg As the only white South African to be convicted and sent to life imprisonment along with Nelson Mandela, Denis Goldberg will always have a unique place in the story against apartheid. While Denis was growing up in Cape Town, he became aware of the inhumanity and injustice of the radically segregated society he lived in. By the late 1950’s, he became actively involved in the struggle to overthrow the apartheid system. By 1964, he was sentenced to life imprisonment in the Rivonia Trial. Due to the racist views of apartheid, he was incarcerated separately from his Black comrades and colleagues. This segregation denied him both the companionship and the counsel of his fellow accused. Goldberg described his experience in the following way: "Being black and involved in the struggle meant you had the support of many people and it meant you got to be part of a community. Being white and involved meant being isolated." 22 years later, on his release and exile to Britain he continued his political activity until apartheid was brought to its formal end. With the election of Nelson Mandela, the first President of the new democratic Republic of South Africa, there were guarantees for equal rights for all its citizens. Denis was involved in supporting the rebuilding of the new South Africa, primarily in the education and health sectors. He helped to ship in books for children and then computers as he felt children should have equal access to ICT and to learn computing skills. With this in mind, he teamed up with Computer Aid International’s founders to create an organisation with the aim to reduce poverty through practical ICT solutions. To this day, Denis Goldberg is continuing to work against apartheid by travelling around the world to speak about the injustice of apartheid; as well as giving his support to Computer Aid.

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Bangladesh | Belarus |Burundi | Cameroon | Democratic Republic of the Congo | Dominica |Ethiopia | Ghana | Guinea | Guyana | Ivory Coast | Jamaica | Kenya | Lebanon | Liberia | Malawi | Mali | Mexico | Mozambique | Chile | Namibia | Niger | Nigeria | Peru | Rwanda | Sierra Leone | Somalia | South Africa | Sri Lanka | St Kitts – Nevis | Sudan | Tanzania | Togo | Uganda | Zambia | Zimbabwe | United Kingdom people from 32 countries have | Swaziland | Burkina Faso | Sudan | Papua New benefitted from using our Guinea| Ecuador | Peru | Ireland | Mauritius refurbished PCs in 2012/ 2013 |Democratic Republic of the Congo | Dominica |Ethiopia | Ghana | Guinea | Guyana | Ivory Coast | Jamaica | Kenya | Lebanon | Liberia | Malawi | Mali | Mexico | Mozambique | Chile | Namibia | Niger | Nigeria | Peru | Rwanda | | 10St Kitts – Nevis | Sudan | Tanzania | Togo |

800,000


Education Due to the prohibitive cost of ICT equipment, the vast majority of children in the developing world leave school having never touched a computer in the classroom. ICT skills are essential for teachers to gain access to up-to- date teaching materials. Furthermore learning ICT skills is important for children to enter into higher education and more highly paid employment which can significantly improve their life prospects.

Health There is a chronic shortage of doctors and nurses in much of Africa, especially in rural areas. For example, in Zambia there are only 20 nurses and midwives for every 10,000 people. With access to ICT, doctors and nurses can connect to specialists and participate in e-learning courses. This allows health professionals to gain the support and training they need to provide life saving medical care to rural populations.

Agriculture Many farmers in rural areas rely heavily on traditional methods of growing crops and are unable to access vital information which will help them increase yields and improve their production. With access to ICT, farmers can share information with other communities and check updated weather forecasts which can help them to increase crop growth.

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Children in Chile now have PCs at school


School children in Chile access ICT Chile is a country with extreme geographical diversity, with a length of 2,700 miles spanning much of the Andes mountain range. Though it is one of Latin America’s most stable and prosperous nations, Chile still suffers from uneven distribution of wealth and high levels of rural poverty.

Chilenter is a long-standing partner of Computer Aid and over the past 8 years has been sent over 38,000 computers. To date, over 1,500 schools have received computers refurbished by Computer Aid.

Consequently, children in extreme geographical regions face a gaping digital divide.

This has benefitted thousands of children, living in rural and poor areas in Chile. It has improved their education facilities and the opportunity to learn the IT literacy skills vital to their future job prospects.

Chilenter is an organisation that works to ensure the poorest and most isolated schools in Chile have access to new technology.

Chilenter also works to encourage digital inclusion in Chile and has distributed computers in community centres, social organisations and nurseries.

They collaborate with Enlaces, a government body which is part of the Ministry of Education that improves education through ICT in schools and colleges. Since 2002, Chilenter has distributed more than 50, 000 computers.

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Students at Nasakol Girls’ Secondary School have access to ICT


Training Teachers in Kenya In Kenya most schools lack computers and even more lack teachers who have been trained in how to use computers, or how to integrate ICT within their teaching. With one of our long-established partners, Computers for Schools Kenya (CFSK), Computer Aid recently designed and established an e-learning project with 20 schools across different regions of Kenya. Each school was provided with 20 newly refurbished computers, 3 laptops and a projector and teachers were trained in subjects including Microsoft programmes, email and the internet. As a result, teachers can download materials from the internet to support their teaching and to show animations and graphics to their classes using the projectors and laptops. Using materials in this way has been of particular benefit in science and mathematics subjects when illustrating concepts that are difficult to visualise. This style of teaching enables the curriculum to be covered more quickly than when teachers relied on blackboards and verbally explaining difficult and intangible concepts.

Learning has become easier for the students as subjects have become more interesting for them. Furthermore girls, in particular, are increasingly demonstrating an interest in subjects they have traditionally shied away from, such as maths and the sciences. The schools have embraced the new technology and are paving the way to help students enter into and succeed at higher level education institutions, as well as helping them to enter into more skilled jobs.

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Nurses in Macha, Zambia can now use ICT to access electronic training materials


ICT and Health Across East Africa, a large percentage of people still have limited access to sufficient and quality health care as health clinics are few and far between. Where the health clinics do exist, they lack specialist doctors and access to vital services such as lab tests.

Providing these telemedicine kits can help to enable:

Doctors in these small health clinics often feel overburdened, isolated from their peers, and see no opportunities in training and development. The majority of health workers leave their job within a year because of these factors.

• Images of wounds and X- ray scans to be electronically sent to consultants or referral hospitals for life saving diagnoses.

Computer Aid has continued working in partnership with the East African based NGO the African Medical Research Foundation (AMREF), to provide telemedicine equipment to rural and isolated healthcare centres.

• Doctors and nurses to have up to date electronic training materials delivered at low cost.

• Health centres to ensure the right amount of stock of medicines and supplies and reduce delivery time. • Access to the advice of specialist consultants without the long and expensive journey.

The telemedicine kit consists of five PCs, one laptop, a printer, a digital camera and a scanner which help link doctors and nurses to specialists, referral hospitals, labs, training workshops and research institutions. These facilities can prove invaluable to health professionals in areas where resources are scarce. Over 100 telemedicine kits have been deployed in over 40 hospitals in Kenya, Ethiopia, Tanzania, Uganda and Mozambique.

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ICT and Agriculture Agriculture in rural areas of Cameroon is by far the principal occupation for many as 83% of the local population, and contributes to 40% of the country’s GDP. In Africa, changes in temperature and precipitation such as floods, wind storms and droughts could seriously damage farming. Even when in good weather, many lack access to both local and global markets. Volatile food and energy prices only contribute more to this problem which is common across rural Africa. Computer Aid is working with Organisation Nationale de Gestion de l’Amélioration de la Vie et Environnement (ONGAVE) to provide internet connectivity and computers for the whole community.

These tools help farmer plant the crops most suited to the region and the expected weather and increase their crops’ resistance to pests, all of which enable them to significantly increase their yields. Additionally, software such as Excel® helps farmers to keep records on the number of crops that they plant and harvest. Other specially developed software can provide farmers with market data which delivers directly to their mobile phones, thus allowing them to have the information necessary to secure a good price for their produce.

With ICT, cocoa and maize farmers in Cameroon are trained to research information on pest control techniques and access to the Internet can provide satellite imagery and analyses of local soil and vegetation.

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Farmers in Cameroon can use ICT to research information on pest techniques


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Improper ICT disposal can cause significant damage to the environment


ICT and the Environment Through our long-term partnership with WorldLoop, an international non-profit organisation committed to tackling e waste challenges worldwide, more than 200 tons of e-waste will be disposed of and recycled in suitable facilities. Our collaboration throughout various projects aims to alleviate the negative impacts of e-waste on health and the environment. It includes the implementation of joint programmes designed to promote e-waste collection in certified recycling centres and to increase sensitivity and responsiveness on the e-waste problem. Computer Aid encourages safe and environmentally responsible reuse of Electrical and Electronic Equipment (EEE) while expanding access to ICT in developing and newly industrialised countries. However, ICT equipment components are toxic and require complex treatment that is often lacking in Africa, Latin America and Asia.

Computer Aid has continued to be a strong advocate for e-waste management in the Balkans by developing a regional cooperation and knowledge exchange across Bulgaria, Croatia, Macedonia and Serbia as part of the Balkan e-waste Management Advocacy Network created in 2011.

We hope that enhancing our current collaborations and developing new Since Computer Aid has the expertise, the infrastructure and the capabilities to ensure partnerships, in both the UK and safe refurbishments in terms of both people elsewhere, will build on our experience and enable us to address challenges and the environment, we are committed arising in Asia’s newly industrialised to help other non-profit institutions which countries. share the same values.

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Children from St Joseph’s school in Nairobi, Kenya now have access to ICT


Supporting Computer Aid With the generous support of organisations and individuals, Computer Aid is able to provide ICT solutions to those in poor and isolated communities around the world. If you would like to support our work, there are many ways to get involved. We are always in need of unwanted PCs, laptops and monitors, which we data wipe, test and refurbish before sending them to our projects in over 100 developing countries worldwide. If you or your organisation have any unwanted equipment, please do consider donating it to Computer Aid. We also need financial support. Sending one refurbished PC to a school in Africa, where it can train 60 children with ICT skills, can cost just under ÂŁ100, including shipping. Companies can sponsor a ZubaBox which can offer an innovative CSR initiative and create tangible benefits to an entire community. However, increasing ICT access does not stop with the provision of PCs. Providing ICT training to teachers, telemedicine kits to hospitals and connectivity in the most rural areas are all ways in which we can maximise the benefits of ICT and help reduce poverty in less developed countries. We need your help to continue our work! You can support us by taking part in challenge events, getting your company involved in our corporate sponsorship opportunities, or by recycling your printer cartridges and mobile phones with us.

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Bringing solar powered ICT to the community in Kakuma


Across many rural areas in Africa and Latin America, there is no access to mains electricity which means there is little or no access to ICT. Computer Aid’s ZubaBox - a solar powered internet hub containing 11 individual monitors running off a single base unit - is an innovative, sustainable and cost-effective solution, which enables access to ICT. It is built from a 20ft shipping container with six solar panels fitted onto the roof - enough to provide 18 hours of electricity everyday for their 25 year life span. This makes the ZubaBox both environmentally friendly and sustainable. As it is powered by solar, the ZubaBox can be deployed anywhere in the world, enabling the provision of ICT to the most rural places.

The ZubaBox can be used by the entire community where students can gain vital IT skills; teachers can access online learning resources; and doctors can benefit from web-based training and ordering essential medicines online. Farmers and entrepreneurs can also learn new techniques and grow their business. In Togo, just 5% of the population are connected and there is access to ICT only in urban areas. To address the issue, the National Committee of Miss Togo (organiser of the Togo national beauty pageant) and its official sponsor, Atlantique Telecom, decided to promote the pageant’s charitable theme as “ICT for youth education in rural areas". This year, Computer Aid collaborated with them to provide a ZubaBox for Togo’s rural areas to allow communities to have access to ICT. Miss Togo plans to visit these remote villages of the country, with the ZubaBox, during her yearly tour.

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Challenge event participants riding through Madagascar’s forest


Challenge Events Computer Aid runs a number of challenge events every year to help raise money to support our work. These events are a great opportunity to visit some fantastic places, get fit, and raise money for a great cause! This year, our supporters headed off to complete challenges in Nepal, Amsterdam and the Himalayas! Our challenge participants raised nearly £20,000 for Computer Aid which will help us equip schools, hospitals and charities around the world with ICT.

In 2014 we’ll be trekking the Inca Trail to Machu Picchu, the lost city of the Inca’s, climbing Africa’s highest mountain, Mount Kilimanjaro, and cycling through the breathtaking Alps from Geneva to Monaco. Our challenges are open to everyone and friends, family and colleagues are welcome, so why not get involved and help change lives? Email events@computeraid.org for a free information pack.

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Volunteers at Computer Aid’s London headquarters


Thank you to our volunteers! Managing the turnaround of 3,000 donated computers and laptops per month involves lots of skill and hard work. Computer Aid could not do this without the support of our incredible team of volunteers. Volunteering at Computer Aid is a great way for those who are looking for a route to paid employment to gain skills, training and a reference. In the workshop, volunteer technicians work together with full-time staff to provide a professional decommissioning service.

While some of the technical volunteers are already skilled ICT professionals, many of the technicians volunteer for this scheme as part of their ICT course at college or university. Students from Newham College and Southgate College as well as from Padre Piquer College in Spain have continued to volunteer with us. We have started a partnership with the Leonardo da Vinci Project, an EU funded programme enabling people to train in another country. We are also partnering with Tech-Maids, a community enterprise workforce development service for women seeking employment in computer technology.

As well as having volunteers in the workshop, Computer Aid has a fantastic This includes data wiping donated equipment team of office-based interns and volunteers who have given their time before testing, refurbishing and packaging and enthusiasm to the marketing, donated PCs so that they are ready to be fundraising, finance and administration shipped to over 100 developing countries departments throughout the year. worldwide.

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Blue Door Foundation| BioMed Central | The T.U.U.T. Charitable Trust | Alfred Haines Charitable Trust | Evan Cornish Foundation | The British Museum | Brookcourt | The Cotton Trust | British & Foreign School Society | Barclays | Sony Entertainment Thank You Sylvia Adams Charitable Trust | Telefonica |Salvation Army CGI supporters IT | ITN Ltd| UBM | to all our Royal Holloway, University of Lond| The John and Susan Bower Fund| William Hill | Jane Hodge Foundation | Brent Council | British Airways | Bonus Trust | Pentland Stalls Charitable Trust | Roger Verc Foundation | Telefonica UK | Spear Charitable Trust | Robert Kiln Charitable Trust | The Peter Stebbings Memorial Trust | Buckingham Palace | Kroll Ontrack | Sport 30


Financial Statement This past year has been challenging for Computer Aid as we ended the financial year with the balance amounting to £124,883 which was all unrestricted. Due to the range of factors related to the economic downturn, it affected both our supply of equipment from donors in the UK and our partners’ ability to find funds for shipments in Africa and Latin America. Nevertheless, our largest source of income has been from long-term partnership projects in developing countries as well as the handling fees, which highlights the high quality services that we offer to our recipients. By maintaining strong controls on spending and on overhead costs, we were able to enter the current financial year in a sustainable position. This allowed us to strengthen the organisation to focus on core competencies as a provider of affordable equipment and innovative low-cost ICT solutions for the developing world. Total Income £1,538,932 £677,077 Fees for Computers and ICT Services

£465, 824

Investment Income £114,590

£281,441

Donations, Grants and Value of Donated PCs Fundraising Events

Total Expenditure £1,631,123 £1,576,036 Provision of PCs and ICT Services

£33,473 Generating fundraising and PC donations

£21,614 Governance and Audit

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UK Head Office 10 Brunswick Industrial Park Brunswick Way London N11 1JL

Africa Office 4th Floor International House PO Box 1491 - 00100 Nairobi Kenya

enquiries@computeraid.org Tel: +44 (0) 208 361 5540 Fax: +44 (0) 208 361 7051

africa@computeraid.org Tel: +254 (0) 20 223 0827 Fax: +254 (0) 20 223 0828

Find Us Online www.computeraid.org @Computer_Aid

Registered Charity: 1069256 Registered Company: 3442679

BY APPOINMENT TO HER MAJESTY QUEEN ELIZABETH II COMPUTER RECYCLING SERVICES COMPUTER AID INTERNATIONAL LONDON


Computer Aid International 2012/ 2013