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Chesapeake Health Care Awarded Re-accreditation from The Joint Commission Once again, Chesapeake Health Care has earned The Joint Commission’s Gold Seal of Approval® for Ambulatory and Behavioral Health Accreditation by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization’s commitment to providing safe and quality patient care. The Joint Commission was here Nov. 4, 5, and 6 to conduct a rigorous, unannounced re-accreditation survey. The surveyors complimented our staff for being friendly, cooperative, and knowledgeable about policies and procedures. However, there were a few findings that will require us to do some documentation adjustments. These adjustments will be made to forms involving sterilization documentation. Another area that needs clarification is the High Alert Medications and SALAD list for pharmacy and dental. These changes will be discussed with all staff before they are implemented. Remember— hand washing is the best defense against spreading germs. Please remember to wash or sanitize hands before and after patient care, and before and after eating or using the bathroom. Overall, the survey went very well. Thank you for your dedication to our patients and the care they receive. Keep up the good work! The Joint Commission will be returning in 2022. Christie Brittingham RN, BSN QA/QI Coordinator
Delmarva Pharmacy Receives URAC Accreditation for Specialty Pharmacy Congratulations to Delmarva Pharmacy, which received accreditation status for specialty pharmacy by Utilization Review Accreditation Commission (URAC), a nonprofit accreditation entity. Achieving URAC accreditation demonstrates Delmarva Pharmacy's continued commitment to ensuring that pharmacies are able to provide quality specialty care to our patients. “We are proud to provide a unique service that allows us the ability to deliver to our patients the favorable experience of obtaining their specialty medications through their trusted local pharmacy,” said Brian Holland, CEO. “It’s necessary for specialty pharmacies to provide a higher level of treatment for patients so desired outcomes are achieved. Chesapeake Health Care's Delmarva Pharmacy shows a dedication to patient education and safety through the recognition of quality it received with URAC’s independent accreditation,” said URAC President and CEO Kylanne Green. “With URAC accreditation, people know that Delmarva Pharmacy strives to adhere to industry best practices.” Founded in 1990, URAC is the independent leader in promoting health care quality through leadership, accreditation, measurement and innovation. The URAC accreditation process demonstrates a commitment to quality services and serves as a framework to improve business processes through benchmarking organizations against nationally recognized standards.
Inside this issue JC Survey Results .............. Page 1 Delmarva Pharmacy Receives URAC Accreditation ........ Page 1 Flu Update ......................... Page 2 Spirit Week 2019 ............... Page 3 Employee of the Month ..... Page 3 Fr. LaBarge Award ............. Page 3 Portal Drawing Winner ...... Page 3 Toys for Tots ...................... Page 4 Tree Decorating Contest .... Page 4 In Memoriam..................... Page 4 December Birthdays .......... Page 5 Breakfast Casserole ........... Page 5 Dec. Anniversaries ............. Page 6 Compliance Update ........... Page 6 New Staff Members ........... Page 7 Provider Kudos .................. Page 7 Dec. Trivia Contest ............. Page 8 Nov. Trivia Answers ........... Page 8
Andrea Dean, Medical Receptionist in our Pocomoke office, said that she got her flu shot to “protect myself, my children and the community.” Great job, Andrea!
Kelly Sturgis, a phlebotomist in Pocomoke says, “I got my flu shot to protect my unborn baby.” Vaccination against the flu is recommended during pregnancy because women who are pregnant are at an increased risk of complications from the flu.
Latoya Ray, a scheduler in the Princess Anne Medical Office, said, ”I got my flu shot so that I can not only protect myself but also protect others.” Great job, Latoya, for doing your part to fight the flu!
Teresa Bennett, the Departmental Scheduling Coordinator said, “I stuck out my arm to protect myself, my family and my co-workers!” Getting a flu vaccine not only helps to protect us, it helps to protect those around us.
Great news! We have exceeded Chesapeake Health Care's employee flu vaccination compliance rates for the 2019-20 season! Even though we met our 90% compliance rate goal, it is important for us to remember why reaching our goal is so important. It means we are doing our part as a CHC team to help protect ourselves, our patients, our coworkers, and our families from influenza. Those that are unable to receive the flu vaccine are doing all they can to protect by wearing a mask. December 1-7th is National Influenza Vaccine Week. It is important for us to remember that we, as healthcare workers, must get vaccinated because we are at risk. It is also important for us to continue to promote vaccination for our patients and loved ones.
The Burden of Flu Flu isn’t a “bad cold” and can result in serious health complications, such as pneumonia and bacterial infections that can lead to hospitalization. Flu can sometimes even lead to death. Most people who get fthe lu will recover in several days to less than two weeks, but some people will develop serious flu complications All people are at risk of developing serious flu complications, and certain groups are at higher risk. For people at higher risk, flu is more likely to lead to serious flu complications that can result in hospitalization or even death. People at high risk of serious flu complications include young children, pregnant women, people with certain chronic health conditions like asthma, diabetes, heart disease or lung disease, and people 65 years and older. Anyone who gets flu can pass it to someone at high risk of severe illness, including children younger than 6 months who are too young to get a flu vaccine. Reference: https://www.cdc.gov/flu/resource-center/nivw/about.htm
CHC 2019-20 Employee Flu Compliance Rates Corporate - 100% Sweet Bay Drive Mental Health - 89% Phillip Morris Drive Pediatrics - 90% Riverside Drive Mental Health - 100% Delmarva Pharmacy - 86% Admin. Support - 81% Woodbrooke OB/GYN - 97% Woodbrooke Adult - 97% Princess Anne Pharmacy - 100% Princess Anne Mental Health - 90%
Princess Anne Adult - 92% Princess Anne OB/GYN - 100% Princess Anne Pediatrics - 75% Pocomoke - 100% Berlin - 82% SBY Dental - 100% PA Dental - 98%
CHC Overall Compliance Rate as of 11/27/19 - 95%
Monday Dec. 17
Tuesday, Dec. 18
Wednesday Dec. 19
Thursday Dec. 20
Friday Dec. 21
Baby It’s Cold Outside
Jingle Bell Rock
Deck The Halls
Candy Cane Day
Holly Jolly Headwear
Wear your ugly holiday sweater, scarf or tie, or wear holiday scrubs.
Jingle around in your bells or holiday-themed jewelry.
Get decked out in your hippest holiday socks!
Wear red and white, or holiday scrub top.
Wear a Santa hat, antlers, elf hat, or other holiday headband!
** Of course, every site is different, with different policies and dress codes. Please be considerate of the Dress Code/Personal Appearance Policy #HR2016 and dress accordingly.
Fr. LaBarge Receives 10 Year Service Award
Kristin Gowie, BSN, RN Lead Nurse at PA OB/GYN, is Employee of the Month for OB/GYN for October 2019.
At the Board of Directors Meeting in November, our CEO Brian Holland presented Father Christopher LaBarge with an award recognizing his 10 years of service on our Board.
The winner of the “Get Connected, Stay Connected” Patient Portal drawing for December was a Pocomoke patient. Congrats! Page 3
Updates & Announcements Chesapeake Health Care will once again be participating in the Toys for Tots program to collect new toys for children in our community. Last year, the Toys for Tots program on the lower eastern shore resulted in more than 10,000 toys collected, and were distributed to 5,500 children! Let’s grow that number for 2019! A few things to remember when making your toy donations: ✓ ✓ ✓ ✓
The collection boxes will be picked up on December 13, 2019. All donated toys should be new and unwrapped. We will not accept toy guns, rifles, bow and arrow sets, etc. If you would like to make a financial donation, please make your checks payable to the “Toys for Tots Foundation.” These donations allow the Toys for Tots Foundation to supplement the toy collection campaign, and will be spent with local businesses.
HR’s Annual Tree Decorating Contest CHC will be having our annual Christmas tree decorating contest again this year. HR will be visiting all sites on December 18th to judge the trees based on the following three categories: • • •
Most Traditional Best Giving Tree Most Creative
One winner will be selected from each category and will win a pizza party! HR is excited to see the creativity you come up with this year!
We have learned of the sudden death of Suzanne Smith, age 52, on October 23. Suzanne worked with us as a Phlebotomist from March of 2013 to June of 2015. Her vibrant personality and ever present smile were contagious; her kindness to patients and staff was appreciated and felt by many. She is missed …
December Birthdays We would like to wish a very Happy Birthday to the following employees : Carlene Wells - Dec. 2 Carrie Meals-Palamaras - Dec. 2 Louise Ryan - Dec. 4 Courtney Cooper - Dec. 5 Caroude Jean Francois - Dec. 5 Julie Cook - Dec. 6 Wendy Van Hoesen - Dec. 8 James Park - Dec. 10 Elisabeth Boyko - Dec. 13 Kelsey Stevenson - Dec. 13
Lenae Johnson - Dec. 14 Amber Stade - Dec. 16 Kaitlyn Cook - Dec. 16 Diane Seidel - Dec. 17 Noelle Wilkins - Dec. 18 Stephanie Wickiser - Dec. 18 Aleena Akbar - Dec. 19 Mary Brinson - Dec. 19 Bryant Howard - Dec. 19 Kenzie Smith - Dec. 19
Lisa Doyle - Dec. 20 Aleen Williams - Dec. 20 Jacob Lawson - Dec. 22 Brandie Bozman - Dec. 23 Krystle Branch - Dec. 25 Jillian Vaccaro - Dec. 25 Rosa Land - Dec. 28 Paula Streif - Dec. 28
Breakfast will be ready and waiting for you in the morning. And the delicious smells will usher your whole family to the kitchen to dig in! So whether you’ve got family in town, overnight guests, holiday visitors or just want a fantastic breakfast that cooks itself, give this overnight crock pot breakfast casserole a try!
Ingredients 1 lb. frozen bag hash brown potatoes diced or shredded 1 cup onion diced small 1 1/2 cups bell pepper any color or a mix, diced small 1 lb. turkey sausage hot or mild, cooked and crumbled 1 1/2 cups shredded cheddar cheese 12 large eggs 3/4 cup milk Instructions 1 teaspoon kosher salt 1/2 teaspoon black pepper Place the frozen hash brown potatoes in the bottom 1/2 teaspoon ground mustard of your slow cooker. (I don’t use cooking spray but you 1/4 teaspoon garlic powder can if you’re worried yours might stick.) 1/4 teaspoon red pepper flakes optional Place the chopped onion and peppers on top of the potatoes. Topping ideas: Next, layer the cooked sausage in the crock pot and extra shredded cheese top with the shredded cheese. diced tomatoes or salsa In a medium bowl, whisk together the eggs and sour cream or Greek yogurt remaining ingredients (but not the toppings). diced avocado Pour the egg mixture over the other ingredients in chopped green onions the slow cooker. chopped fresh cilantro or parsley Put the lid on and cook for 8-9 hours on low. hot sauce Serve with desired toppings and enjoy!
The following staff members are celebrating a work anniversary in December. Jessica Bivens - 13 years
Melba Miller - 4 years
Sandra Moore - 10 years
Bethany Howard - 3 years
Celeste Grudzien - 9 years
Kaitlyn Erickson - 3 years
Sheila Jerez - 8 years
Bonnie Bryant - 2 years
Daria Parsells - 6 years
Jamie Webster - 2 years
James Park - 6 years
Lisa Airey - 2 years
Jennifer Malone - 6 years
James Muir - 1 year
Angela Campbell - 5 years
Laura Mister - 1 year
Jasmine Fontus - 5 years
Rosa Land - 1 year
Sarah Pryor - 5 years
Brittany White - 1 year
Rebecca Rodgers - 5 years
Kennedy Thornes - 1 year
Tammy Scholl - 4 years
Corporate Compliance Update Compliance is Everyone’s Responsibility! As a valued member of the CHC team, you must be familiar with and adhere to our Code of Conduct, all relevant laws and regulations, and CHC’s policies and procedures that affect the performance of your job. If you know or suspect a violation of the Code of Conduct, law or regulation, or any other CHC policy, you should report it immediately. You may be legally liable if you fail to report your knowledge of a violation. Never hesitate to ask a question or raise a legitimate concern. You should also be open and responsive to questions, complaints, and concerns expressed by patients and the people you supervise or with whom you work. If you have any questions about the Code of Conduct, laws or regulations, or any other CHC policy or procedure, you are encouraged to: Talk to your supervisor, Talk to another member of management, Talk to Kristi Carmean, Human Resources Manager, Talk to Jennifer Barnes, Compliance Office, or File a report using the Anonymous Reporting tool found on the intranet. Compliance is everyone’s responsibility. - Jennifer Barnes, Corporate Compliance Officer
Please welcome the following staff members to the Chesapeake Heath Care Team!
Kevin Spangler, Transportation Specialist Shakeem Brown, Case Manager for PA Adult Gregory Brown, Jr., Psychiatric Rehabilitation Worker (PRP) - Part-time Loretta Jarvi, Medical Assistant for WB Adult Medicine Juhi Khamar, CRNM, Woodbrooke OB/GYN Melissa Rivera-Smith, LGPC, Riverside MH Esa Hohensee, Dental Receptionist, PA Dental
Amanda Hare, Pharmacy Cashier, Delmarva Pharmacy April Hanson, Medical Receptionist for PA Adult Andrea Dean, Medical Receptionist for Pocomoke Adult Daniel Minchala, Facilities Worker III Katie Lukehart, LCPC, Sweetbay MH Tacilia Abraham, CNA for PA OB/GYN Roberto Donati, LGPC, Sweetbay MH
Orientation Week Nov. 18 - Daniel Minchala, Katie Lukehart, LCPC, Tacilia Abraham, Roberto Donati, LGPC. Orientation Week Nov. 4 - Kevin Spangler, Shakeem Brown, Gregory Brown, Jr., Loretta Jarvi, Juhi Khamar, CRNM, Melissa Rivera-Smith, LGPC, Esa Hohensee, Amanda Hare, April Hanson, Andrea Dean.
THANK YOU to everyone who goes out of their way to help others! The following are the kudos that were sent in by patients and providers. WOODBROOKE ADULT Sally Hastings Terena Price Susan Lewis
WOODBROOKE OB/GYN Staff
PRINCESS ANNE Francina Jones Denine Jones Paulette Collins JoAyne Turner Crystal Baldwin Martha Christopher Pediatric Staff Debbie Anderson
CORPORATE Sue Gray Christie Brittingham Nancy Baker Crystal Lambert
BERLIN Pediatric Staff
Send an email with your answers to Julie Houk at firstname.lastname@example.org before COB Friday, December 13th to be entered into a random drawing for a PRIZE! 1.
What animated 2004 film is about a train that carries kids to the North Pole on Christmas Eve? A. The Polar Express B. Rudolph the Red-Nosed Reindeer C. Frosty the Snowman D. How the Grinch Stole Christmas
4. In “The Muppet Christmas Carol,” who played Scrooge? A. Frank Oz B. The Great Gonzo C. Kermit the Frog D. Michael Caine
2. What well-known Christmas carol became the first song ever broadcast from space in 1965? A. Joy to the World B. The Little Drummer Boy C. Grandma Got Run Over By a Reindeer D. Jingle Bells
5. In the movie “A Christmas Story,” what was the name of the next door neighbors whose dogs ate the Christmas turkey? A. The Parkers B. The Smiths C. The Bumpuses D. The Farkuses
3. What traditional holiday decoration is actually a parasitic plant? A. Poinsettia B. Mistletoe C. Christmas Cactus D. Holly
6. In the 1964 classic “Rudolph the Red-Nosed Reindeer,” what was the name of Rudolph’s faithful elf companion? A. Yukon Cornelius B. Clarice C. Charlie-in-the-Box D. Hermey Congratulations to Shonda Suggs, Medical Receptionist in our Pocomoke office, who was the winner of our November Trivia Contest!
1. What year was the celebration that is most commonly attributed as the first Thanksgiving?
Day Parade was started by Louis Bamberger in Newark, New Jersey but was transferred to New York City where it is now held by Macy’s.
Answer: 1621 - This is the celebration that people most often talk about when they are talking about the “first” Thanksgiving. But there are others that are claimed to be the first Thanksgiving. There was another celebration in Plymouth in 1623 and one in Boston in 1631 that people claim was the actual first Thanksgiving.
4. Which state raises the most turkeys?
2. Under which president did Thanksgiving become an annual holiday? Answer: Abraham Lincoln - As a nation, the US has celebrated In 1789 George Washington made a proclamation that the American people should celebrate a day of thanksgiving to God on November 26th. Some presidents after him continued the tradition, sporadically declaring days of Thanksgiving. But it wasn’t until 1863 with Lincoln proclaiming a day of Thanksgiving on the last Thursday of November that it became an annual holiday. Every year after that Presidents proclaimed the last Thursday of November to be a day of Thanksgiving. It was changed to be the fourth Thursday in under President Franklin D. Roosevelt. 3. In what year did both the Macy’s Thanksgiving Day Parade and America’s Thanksgiving Parade start? Answer: 1924 - America’s Thanksgiving Parade was inspired by Eaton’s Santa Claus Parade in Toronto, Ontario and the papier mâché heads that he saw on a trip to Europe. Macy’s Thanksgiving
Answer: Minnesota - According to the U.S. Census Bureau, Minnesota is the top turkey-producing state in America, with about 49 million produced annually. Just six states—Minnesota, North Carolina, Arkansas, Virginia, Missouri and Indiana—produce twothirds of the birds raised in the United States. 5. What year was the green bean casserole, a Thanksgiving staple in many households, first created? Answer: 1955 - The green bean casserole was first created in 1955 by Dorcas Reilly who worked at the Campbell Soup Company. Campbell’s now estimates 40% of the Cream of Mushroom soup sold in the US goes into making green bean casserole. 6. What culture produced the idea of the cornucopia, the horn of plenty? Answer: Greek culture - The cornucopia is very prevalent in Greek mythology. One origin story has baby Zeus breaking off a horn from a divine goat that was suckling him. Another origin story has Heracles ripping off the horn of a river god named Achelous. The cornucopia then became associated with several Greek and Roman deities.
News and updates for Chesapeake Health Care employees.