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LET’S MIND YOUR BUSINESS

Contact Solutions Limited ConSol House 14, Adetayo Shode Street, Surulere, Lagos, Nigeria Telephone: +234 803 901 2000 E-mail: sales@contactsolutionsltd.com Web: www.contactsolutionsltd.com


Our Company Contact Solutions Limited (ConSol) is the premiere provider of ICT Business Process Outsourcing (BPO) and Customer Management Solutions in Nigeria. The company was incorporated on October, 2002 and commenced full operations in January, 2006. At ConSol we combine specialized knowledge and expertise with solid execution to deliver customer management solutions, data centre solutions, consulting services and CRM Solution. We offer businesses a full range of services to drive sales growth, customer service excellence and back office customer management operations. We provide services that enhance customer relationships and develop projects that create loyal customers and profitable relationship. ConSol is able to provide services that can guarantee significant savings for 30% or more on operational and customer service costs yet provide high quality and service excellence in the smooth running of your operations.

Our Value Proposition Our Vision Building bridges, creating Opportunities Our Mission To set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders”.

The strength of our business model lies in our ability to create a defined and distinct workplace culture, focused on service delivery excellence.

Our business model is built on using the right people, processes and technology to enable you deliver your business goals and objectives

Your Business Objectives

Our Customer

Our Business Model

• Culture

• Our People

• Higher Revenue

• Core Values

• Our Technology

• Superior Customer

• Products &

• Our Processes

Services • Business Process

Placing a high priority on these key values enable us to stay focused on delivering superior service and products to our customers

Experience • Lower Costs • Higher Brand Equity

ConSol is receipient of two awards in recognition of our service excellence and contribution to community and economic development in Nigeria

CONSOL


Our Service Offerings Our contact centre services including Public Safety Solutions and Management, Data Centre Services, Technology Solutions, Customer Relationship Management and Training are set up to

proactively meet your business needs and positions you to cater for the present and anticipated requirements through the provision of the following services:

Tactical Customer Management

Strategic Customer Management

• Customer Data Validation

• • • • • • • • • • •

• Customer Retention • Customer Satisfaction • Customer Conversion • Customer Awareness • Customer Intimacy/Loyalty • Public Safety Solutions and Management

Strategic Customer Management Solutions and Roadmap CRM Solutions Implementation Enterprise Customer Management Solution Contact Centre Implementation Outsource Contact Centre In House Contact Centre management Contact Centre Build Operate Transfer Data centre (Data Hosting & disaster recovery and business continuity Training Business Process Consutancy Systems Integration

Our Key Staff Abiodun Adeoye - Managing Director/CEO Abiodun has over seventeen (17) years Engineering, Project Management and Customer Management expertise in the Telecommunications industry both in Nigeria and abroad. He has served in various organisations including T –Mobile (UK), Vodafone (UK), KPN-Orange (Belgium), Quotient (UK), MTN (Nigeria), MTS first wireless (Nigeria) Abiodun holds a B.Sc (Hons) Electronic/Electrical Engineering and an MBA from Cardiff Business School, University of Wales.

Adebayo Ajayi – General Manager (Finance & Admin) Adebayo has over 18 years financial and customer services experience with bluechip organisations. He worked with Leadway Assurance, Omatek and Mutual Life & General Insurance. Adebayo is a graduate of accounting from the Lagos State Polytechnic and an associate member of ICAN.

Angela Nola - Director of Sales and Marketing

CONSOL Angela has over a decade of work experience with bluechip organisations. Her strengths are; implementing and marketing small, medium and long term operational projects one of which was the Tetra digital radio project. (UK) Angela holds a B.Sc degree in sociology and an MBA from Middlesex University, she is an accredited Project Management Professional (Prince 11)


Security and Facilities - In our efforts to deliver the best costumer experience possible, we ensure a safe and healthy work environment guided by a robust industry standard HSE policy.

Some of Our Partners and Clients Clientele

Partners

Experience - We at ConSol are turning customer interactions into customer satisfaction. Whether through our own contact centre or yours, our experience in customer management helps you achieve business value by building profitable, long-term customer relationships.

Why ConSol? Reliability - We pride ourselves in providing highly reliable solutions backed by a well organised support and maintenance regime, at our operational call centre. We provide multiple means of communication (VOICE, DATA, CHAT, (IM) SMS) fully Redundant Energy Solutions, 24/7 Monitoring, data Backup and Security. After Sales Support - We provide our clients with SLA’s that sets high standards in the industry and our support staff are highly qualified best of breeds engineers and technicians.

We are driven by a passion for excellent quality of service and our well trained employees and management team are well motivated to deliver projects in a manner that exceeds clients’ expectations.

ContactCentre World.com

Value and Integrity - Our aim is to deliver significant low cost and value for money to our customers. Integrity is one of our core values and we pride ourselves in our ability to ensure the security of our customers data, building trust and honesty in our customer interation.

CONSOL


Security and Facilities - In our efforts to deliver the best costumer experience possible, we ensure a safe and healthy work environment guided by a robust industry standard HSE policy.

Some of Our Partners and Clients Clientele

Partners

Experience - We at ConSol are turning customer interactions into customer satisfaction. Whether through our own contact centre or yours, our experience in customer management helps you achieve business value by building profitable, long-term customer relationships.

Why ConSol? Reliability - We pride ourselves in providing highly reliable solutions backed by a well organised support and maintenance regime, at our operational call centre. We provide multiple means of communication (VOICE, DATA, CHAT, (IM) SMS) fully Redundant Energy Solutions, 24/7 Monitoring, data Backup and Security. After Sales Support - We provide our clients with SLA’s that sets high standards in the industry and our support staff are highly qualified best of breeds engineers and technicians.

We are driven by a passion for excellent quality of service and our well trained employees and management team are well motivated to deliver projects in a manner that exceeds clients’ expectations.

ContactCentre World.com

Value and Integrity - Our aim is to deliver significant low cost and value for money to our customers. Integrity is one of our core values and we pride ourselves in our ability to ensure the security of our customers data, building trust and honesty in our customer interation.

CONSOL


Our Service Offerings Our contact centre services including Public Safety Solutions and Management, Data Centre Services, Technology Solutions, Customer Relationship Management and Training are set up to

proactively meet your business needs and positions you to cater for the present and anticipated requirements through the provision of the following services:

Tactical Customer Management

Strategic Customer Management

• Customer Data Validation

• • • • • • • • • • •

• Customer Retention • Customer Satisfaction • Customer Conversion • Customer Awareness • Customer Intimacy/Loyalty • Public Safety Solutions and Management

Strategic Customer Management Solutions and Roadmap CRM Solutions Implementation Enterprise Customer Management Solution Contact Centre Implementation Outsource Contact Centre In House Contact Centre management Contact Centre Build Operate Transfer Data centre (Data Hosting & disaster recovery and business continuity Training Business Process Consutancy Systems Integration

Our Key Staff Abiodun Adeoye - Managing Director/CEO Abiodun has over seventeen (17) years Engineering, Project Management and Customer Management expertise in the Telecommunications industry both in Nigeria and abroad. He has served in various organisations including T –Mobile (UK), Vodafone (UK), KPN-Orange (Belgium), Quotient (UK), MTN (Nigeria), MTS first wireless (Nigeria) Abiodun holds a B.Sc (Hons) Electronic/Electrical Engineering and an MBA from Cardiff Business School, University of Wales.

Adebayo Ajayi – General Manager (Finance & Admin) Adebayo has over 18 years financial and customer services experience with bluechip organisations. He worked with Leadway Assurance, Omatek and Mutual Life & General Insurance. Adebayo is a graduate of accounting from the Lagos State Polytechnic and an associate member of ICAN.

Angela Nola - Director of Sales and Marketing

CONSOL Angela has over a decade of work experience with bluechip organisations. Her strengths are; implementing and marketing small, medium and long term operational projects one of which was the Tetra digital radio project. (UK) Angela holds a B.Sc degree in sociology and an MBA from Middlesex University, she is an accredited Project Management Professional (Prince 11)


Our Company Contact Solutions Limited (ConSol) is the premiere provider of ICT Business Process Outsourcing (BPO) and Customer Management Solutions in Nigeria. The company was incorporated on October, 2002 and commenced full operations in January, 2006. At ConSol we combine specialized knowledge and expertise with solid execution to deliver customer management solutions, data centre solutions, consulting services and CRM Solution. We offer businesses a full range of services to drive sales growth, customer service excellence and back office customer management operations. We provide services that enhance customer relationships and develop projects that create loyal customers and profitable relationship. ConSol is able to provide services that can guarantee significant savings for 30% or more on operational and customer service costs yet provide high quality and service excellence in the smooth running of your operations.

Our Value Proposition Our Vision Building bridges, creating Opportunities Our Mission To set customer-centric service standards through synergy, trust and excellence in a manner that would enhance the profitability of our stakeholders”.

The strength of our business model lies in our ability to create a defined and distinct workplace culture, focused on service delivery excellence.

Our business model is built on using the right people, processes and technology to enable you deliver your business goals and objectives

Your Business Objectives

Our Customer

Our Business Model

• Culture

• Our People

• Higher Revenue

• Core Values

• Our Technology

• Superior Customer

• Products &

• Our Processes

Services • Business Process

Placing a high priority on these key values enable us to stay focused on delivering superior service and products to our customers

Experience • Lower Costs • Higher Brand Equity

ConSol is receipient of two awards in recognition of our service excellence and contribution to community and economic development in Nigeria

CONSOL


LET’S MIND YOUR BUSINESS

Contact Solutions Limited ConSol House 14, Adetayo Shode Street, Surulere, Lagos, Nigeria Telephone: +234 803 901 2000 E-mail: sales@contactsolutionsltd.com Web: www.contactsolutionsltd.com


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