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C A R E

systems &

P R O T E C T I O N

September 2020 Update

CHELI

& PEACOCK SAFARIS

Spot the difference!


For 35 years, we have operated East African safaris with our guest’s enjoyment and safety as a priority; choosing to partner with suppliers who endeavour to conserve the sensational safari destinations in which they operate, showing both kindness and care to the wilderness, their staff and our guests. The developments of this year, whilst challenging the entire world and placing us all in unprecedented situations, have also provided us with the incredible opportunity to reflect and rejuvenate. Whilst keeping many of us apart, this year has in many cases, drawn the world together; families have shared time at home, neighbours have established friendships, distant friends have re-established connections online and communities have joined together to help those less fortunate. From the moment our first guest arrives on safari in East Africa, following this pandemic, and for the next 35 years, it is our greatest wish that our guests continue to enjoy safaris of a lifetime with levels of kindness and care that the entire world has shown throughout this pandemic as well as a guaranteed standard of safety. In order to ensure this, we have developed the following protocols inline with worldwide health and safety regulations that we aim to implement as best practices, in partnership with our suppliers throughout East Africa. We look forward to working closely with you to guarantee the safe operation of safaris post-COVID-19.

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INTERNAL MEASURES A designated COVID-19 Health & Safety Officer in both Tanzania and Kenya will ensure that these protocols will be adhered to within our organisation community and as far as is possible, with our partner suppliers. The designated COVID-19 Health & Safety officers and all members of staff will be responsible for: • Keeping abreast of all government health advisories in countries where our guests travel. • Sharing knowledge and awareness of the disease with all colleagues, including the posting of leaflets and information material across the office. • Monitoring of the implementation of the protocols and the effectiveness of the measures undertaken. • Cleaning of common areas, bathrooms and kitchenette at hourly intervals, using alcohol-based cleaning products. • Monitoring overall compliance, and identifying and correcting gaps. • Maintaining staff and guest health records. • Receiving office equipment to be completed by the Health & Safety officers, who will ensure that everything is appropriately cleaned before being stored or distributed. • Ensuring that no equipment is shared between staff members, including IT equipment and telephone equipment. • Setting up of desks and furniture to ensure that staff are 2 metres apart, and that there is circulation of air from an open window. • Maintaining logs of cleaning activities and stocks of cleaning products and Personal Protective Equipment (PPE). • Providing all staff members with their own hand sanitiser, tissues and masks. • Encouraging respiratory etiquette amongst staff (covering face during coughing and sneezing). • Creating a timetable for flexible working hours, so that staff work in shifts. • Meeting to be limited to small groups that disseminate information as necessary. • Measuring of individual staff member’s temperature to be conducted each morning, upon arrival.

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SPECIFIC MEASURES All guests will be required to complete a medical and travel declaration. This will be expected both before arrival and upon arrival.

Staff Training Extensive training will be provided to all staff members to ensure that they understand: • The virus, how it is spread, the symptoms and how long it survives on surfaces. • The required sanitation and distancing procedures for themselves and for guests. • The effective use of PPE and what PPE they must use in each situation. • All special procedures, for example, shift staggering and dedicated separate shift teams, separation of duties, entry and exit queues and procedures, canteen use, bathroom use etc. Training will include support staff, and address general fears and concerns. The following resources will be used: • https://ecolab.widencollective.com/ • CDC Business Guidance • CDC Cleaning • CDC Worker Safety

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Airport Representatives

• We recommend that all guests apply for e-visas prior to arrival in East Africa to limit contact during the immigration clearing process. • Team members will wear face masks when in the presence of guests; these will be changed between each guest transfer. • Team members will wash and sanitise their hands every 30 minutes; hands are also to be washed and sanitised every 30 minutes. • Airport representatives will greet guests warmly with appropriate contactless hand gestures. • Airport representative is to offer hand sanitiser to guests by either pumping into guests’ palm or via any touchless alternative. • Team members will provide guests with masks and gloves that are accepted by the health authority of that region, however, it is recommended that travellers bring their own protective equipment. • Team members will take the guests’ temperature and show them the result. • Airport representatives will sanitise luggage handles before carrying them to the vehicle. • Team members will maintain 1.5 metres physical distance on the way to the car.

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Transfers & Road Safaris

• Team members will wear face masks when in the presence of guests; these will be changed between each guest transfer. • Driver and guest service personnel will greet guests warmly with an appropriate contactless hand gesture. • Driver will open and close the car door for guests. • No two separate parties will share a transfer vehicle. • Driver will provide personal hand sanitiser (spray or wipes), a pack of sealed gloves and a sealed water bottle for guest use. • Unless specifically requested by the guests’ agent a welcome pack will not be provided upon arrival; required safari documentation including park fees and AMREF cards will be provided in a sealed envelope. The previously provided welcome letter, itinerary, and AMREF Membership numbers will be provided electronically to the guests’ agent no later than one week prior to departure for East Africa. • Guest service representative will provide the guest with alcohol-based hand sanitiser followed by a pen and clipboard, in order to sign the company waiver form. Gloves will be available for use should the guest require them. • Guest service representative will advise the guest of the measures taken within the car to ensure their safety (pointing out the availability of complimentary amenities and the cause for removal of some items). • Driver will ensure that there is an allocated seating plan with no rotation. • Guest service representative/driver will communicate with hotel/lodge/camp front office team members in effort to collect any outstanding guest details so as to speed up the check-in process on arrival at the hotel/lodge/camp. • Driver will clean the vehicle thoroughly between transfers and/or safaris; that is at each change in the guest group. All handles will be sanitised using soapy water and disinfectant; leather seats, surfaces and panels will be wiped down using soapy water.

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EXPECTATIONS OF SUPPLIERS In accordance with government health advisories, we have developed the following procedures that Cheli & Peacock Safaris has deemed as best practice. The Product Manager will work closely with all of our suppliers to ensure that they adhere to these measures. Each supplier will, of course, have their own policy and the Product Manager will read these to ensure that they comply with our measures, however, as they are self-managed entities we cannot monitor the implementation of these procedures. If a supplier does not adhere to our expectations, we will advise the agent that we will not be making bookings with them. We urge that travellers take the necessary precautions to protect themselves at all times during their safari, including arriving with their own government health organisation recommended protective equipment.

info@chelipeacock.com


Accommodation Suppliers • All staff appropriately trained in hygiene, cleaning and safety with regards to COVID-19. • Groups of guests will not be mixed in vehicles where possible, with a maximum of four guests per vehicle if required. • Guests will be expected to wash their hands upon arrival. • All check-ins will be automated. • All meals will be individually plated, and wherever possible, in front of guests; communal dining, buffets and biting bowls will be discontinued in all cases. • Kitchen staff will wear gloves and masks while working in the kitchen and preparing food, and will be replaced after every meal session (breakfast, lunch and dinner). • All staff will have their temperatures taken each morning and questioned for signs of sickness. • Where possible, all staff will remain on site, or undergo government-regulated isolation upon arrival. • Staff will be tested on a regular basis. • All staff will be expected to wear masks, and to be provided with at least three sets each day. Some staff, cleaning and kitchen, will also be expected to wear a disposable apron. • Reception staff and wait staff will wear a visor. • Staff will be expected to wipe down all surfaces, including all areas of safari vehicles after every use. • Containers will be distributed throughout the property for the disposal of used PPE. • Hand washing stations and/or hand sanitiser will be distributed throughout the property. • Each room will be allocated a housekeeper for the duration of the guests stay; furthermore, at the transition of each stay, rooms will be deep cleaned. • As much as is possible, cash should not be handled by guests or staff.

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Accommodation Suppliers Continued ... • The space between any persons in public areas and back of house areas should be a minimum of 2 metres at all times; this includes the arranging of tables and chairs in common areas such as lounges, dining areas and beside the pool. • In dining areas wait staff will ensure that there is an allocated seating plan with no rotation. • All spa, pool and gym equipment will be sanitised after each use. • Guests are expected to purchase their own guide books and binoculars in their country of origin as these will no longer be shared or provided. • Where a staff member is suspected of having COVID-19, they will be immediately isolated and the necessary local medical staff alerted.

info@chelipeacock.com


EXPECTATIONS OF SUPPLIERS In accordance with government health advisories, we have developed the following procedures that Cheli & Peacock Safaris has deemed as best practice. The Product Manager will work closely with all of our suppliers to ensure that they adhere to these measures. Each supplier will, of course, have their own policy and the Product Manager will read these to ensure that they comply with our measures, however, as they are self-managed entities we cannot monitor the implementation of these procedures. If a supplier does not adhere to our expectations, we will advise the agent that we will not be making bookings with them. We urge that travellers take the necessary precautions to protect themselves at all times during their safari, including arriving with their own government health organisation recommended protective equipment.

Suspected Covid-19 Diagnosis of a Guest

If a suspected infected guest is travelling with Cheli & Peacock Safaris, the following actions will be taken: • Advise guests that they should report any flu-like symptoms to members of the service that they are with. • Brief all team members on action to be taken on a report of a sickness. • Advise guests to remain in their lodge/camp room and isolated from their family members. • Arrange prompt medical treatment; for guests out of Nairobi or Arusha, guests should be flown by Amref to the nearest city, for guests in Nairobi or Arusha they should be taken to the designated hospital. • The property should be advised to seal the property for deep cleaning. • Prepare a list of team member names who had immediate contact with the concerned guests; this list may be requested by local authorities. • Follow advice from the authorities in their risk assessment of team members. • Prepare team members for the possibility of quarantine, explaining requirements and addressing questions.

www.chelipeacock.com


Suspected Covid-19 Diagnosis of a Staff Member

If a member of Cheli & Peacock Safaris is exhibiting flu-like symptoms and is suspected of having COVID-19, the following actions must be taken: • Advise staff members that they should immediately report any flu-like symptoms to the Health & Safety Officer. • Brief all team members on action to be taken on a report of a sickness. • Advise staff members that they must not report to work, and are to seek medical advice with immediate effect. • Prepare a list of names (including guests) who had immediate contact with the concerned staff member; this list may be requested by local authorities. • Follow advice from the authorities in their risk assessment of team members. • Prepare team members and guests for the possibility of quarantine or self-quarantine, explaining requirements and addressing questions.

info@chelipeacock.com


CHELI

& PEACOCK SAFARIS

Spot the difference!

HEAD OFFICE Telephone +254 727 835402 Email info@chelipeacock.com Peponi Plaza, Nairobi, Kenya

Profile for Cheli & Peacock Safaris

Cheli & Peacock Safaris Care & Protection Systems 2020  

In order to ensure the care, safety and protection of all our travellers, we have developed the following protocols inline with worldwide he...

Cheli & Peacock Safaris Care & Protection Systems 2020  

In order to ensure the care, safety and protection of all our travellers, we have developed the following protocols inline with worldwide he...

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