2018 community profile

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Community Profile



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Message from the President It is an honor to serve and work with businesses and organizations across our great county. You drive our economy, you create jobs, you innovate, you take risks, you overcome challenges, sometimes you prosper, sometimes you fail and start over, and you are a crucial part of the fabric that makes up Chautauqua County. Thank you for what you do, day in and day out. Our job is to provide services that help you prosper and navigate through your challenges. Your voice, your input and your participation drives our mission and the work we do for you. We have heard from many businesses that need assistance increasing sales, connecting with consumers and connecting with other businesses. In this handbook you will find a variety of services to help you seize those opportunities, such as the Shoptauqua Gift Card program, advertising, networking, and sponsorship opportunities, and tools to build your internet presence. Through surveys and door to door outreach we know many businesses across our county are having challenges finding the workforce they need. A few years ago we partnered with a variety of stakeholders in Chautauqua County to form the Chautauqua County Education Coalition. The Coalition is a multisector, multi-stakeholder initiative with a focus on aligning our educational resources with the needs of employers. I urge you to plug into this resource and you will develop connections to resources that can help you address your workforce needs and be part of an effort to strengthen our economy. Increasing sales and addressing workforce needs are two high level challenges that you, our members have identified as priorities to the success of your businesses. We are committed to helping you address your challenges and seize upon opportunities. It is our hope that the Business Builder Source Book you are holding in your hands, or reading on-line, connects you with other local business, helps you make a sale, or provides you guidance on how to get the most out of your membership investment. Explore the following pages to learn more about how you can put this organization to work for you. You will find that your membership opens the door to many benefits. If you have questions about how to access any of the services outlined in this publication please give us a call or send us a note. Thank you for your membership investment. Regards,

Todd J. Tranum President and CEO, Chautauqua County Chamber of Commerce

Chamber/MAST Staff (front L-R): Lee Harkness, Jamestown Community Chamber Coordinator; Shannon Biekarck, Member Services Assistant; Becky Voty, Administrative and Marketing Assistant; Holly McBride, Finance Manager; Sheila Webster, Director of Marketing, Communications and Governmental Affairs; (back L-R) Justin Hanft, Chautauqua County Education Coalition Director; Kevin Sixbey, Director of Insurance Services; Guy Ditonto, Director of Member Services; Todd Tranum, President and CEO; Jehuu Caulcrick, Chautauqua County Dream It Do It Coordinator. Not shown: Dave Kleparek, Coordinator for the Dunkirk and Hanover Community Chambers; Heidi Seddon, Coordinator for the Fredonia Community Chamber; Deborah Marsala, Coordinator for the Mayville-Chautauqua Community Chamber; and Sue Poster, Coordinator for the WestfieldBarcelona Community Chamber.

Table of Contents

Chautauqua County Chamber of Commerce 10785 Bennett Road Dunkirk, NY 14048 phone: (716) 366-6200 fax: (716) 366-4276

512 Falconer Street Jamestown, NY 14701 phone: (716) 484-1101 fax: (716) 487-0785

Chamber Membership Handbook


Board of Directors


Chamber Five Point Focus


Community Chambers Dunkirk Fredonia Hanover Jamestown Mayville/Chautauqua Westfield/Barcelona


Chautauqua Made


Chautauqua Grown


Work & Invest Here


Chautauqua Living


Chautauqua Learning


Chautauqua Leisure


Famous People from Chautauqua County


Chamber Gems


While all precautions have been taken in publishing this directory, the Chautauqua County Chamber of Commerce assumes no responsibility for errors or omissions. Information supplied is current as of March 1, 2018. Data is believed to be accurate as of the date of compilation and is taken from sources deemed reliable. Unless otherwise noted all images are the photography of Sheila Webster for the Chautauqua County Chamber of Commerce. Front cover inset at bottom is by MAST intern Kristin Peterson. Additional cover images top-bottom: Web. com Tour at Peek’n Peak, Shoptauqua Gift Card sale at Pucci’s Carpet One, Chamber Business After Hours at the Chautauqua County Fairgrounds. Main cover image Chautauqua Lake at Celoron. © 2018 All rights reserved.


Chamber Membership Handbook The Chautauqua County Chamber of Commerce is focused on meeting the most pressing needs of our members. The Chamber and our affiliated organizations provide a diverse set of services designed to meet your needs and provide you value in return for your membership investment. Whether you are seeking to increase your sales, fill open job positions or make connections with other businesses in the community, the Chamber has a solution for you.

Maximize Your Membership To help make sure you are maximizing your membership investment we have created the following checklist of services. Take a moment to make sure you are utilizing all the services available to you. Stay Informed On Business Issues and Programming ☐☐ Chamber Mobile Application ☐☐ Event E-notices ☐☐ VOICE – Monthly E-newsletter ☐☐ Weekly Business News – Email Communication Improve Your Internet Presence ☐☐ Google Mapping on Chamber Listing ☐☐ Google Page Consultation ☐☐ On-line Business Directory ☐☐ Search Engine Optimization ☐☐ Web-Based Landing Page Boost Your Sales with the Shoptauqua Gift Card ☐☐ Gift Card On-Site Setup and Support Services ☐☐ Gift Card Sales

Chamber Business After Hours Southern Tier Brewing Company, Lakewood

As a member of the Chautauqua County Chamber of Commerce you are part of one of the largest businesses associations in Western New York. The Chautauqua County Chamber of Commerce is unique in that it has collaborative county wide presence in partnership with six community chambers in Dunkirk, Fredonia, Hanover, Jamestown, Mayville-Chautauqua, and Westfield-Barcelona. To maximize resources and facilitate strong partnership our team operates the Manufacturers Association of the Southern Tier (MAST) and Dream It Do It Western New York (DIDI). In addition, the Chamber provides support and services to the Chautauqua County Education Coalition. Each of these organizations functions with the oversight of a Board of Directors, while the team serves all of the entities and works with a variety of volunteer groups countywide. The Chautauqua County Chamber of Commerce and its affiliated organizations provide a variety of ways for members to participate. More than 100 active volunteers help to shape the direction for our organizations and work to expand services for our members.

Be Seen Through Advertising ☐☐ Business Builder Directory Advertising ☐☐ E-Marketing through VOICE Newsletter ☐☐ E-Marketing through Chautauqua Business Weekly Emails ☐☐ Web-based Advertising Increase Visibility Through Sponsorship ☐☐ Community Chamber Events ☐☐ County-Wide Events Connect with Businesses Through Networking Opportunities ☐☐ Annual Awards Banquet ☐☐ Business After Hours Events ☐☐ Community Chamber Events ☐☐ County Chamber Annual Meeting ☐☐ County Executive Breakfast ☐☐ Federal Congressional Luncheon ☐☐ Golf Tournament ☐☐ State Legislative Breakfast ☐☐ Training Events Access Health Insurance That Fits Your Needs ☐☐ Access to a Private Insurance Exchange ☐☐ Access to a Wide Variety of Insurance Plans ☐☐ Access to Ancillary Health Benefits ☐☐ Enrollment Assistance ☐☐ Health Insurance Analysis Advocate for an Improved Business Environment ☐☐ Federal ☐☐ Local ☐☐ Regional ☐☐ State


Ribbon Cutting Cross Roads Farm & Craft Market

Engage with Peers and Community Through Volunteer Opportunities ☐☐ Chautauqua County Education Coalition ☐☐ Community Chamber of Commerce Committees ☐☐ Dream It Do It Western New York ☐☐ Event Committees ☐☐ Public Policy Committee ☐☐ Special Project Task Teams

Chamber Quick Tips Influence Consumer Perceptions of Your Business

Consumers’ perceptions of your business can play a critical role in your success. Identifying your business as a Chamber member can mean more customers and can have a positive impact on your company. We encourage you to let consumers know you are a Chamber member by: • Displaying your membership window cling in your front door or on a company vehicle. • Include the phrase “proud to be a member of the Chautauqua County Chamber of Commerce” in your advertising and on your website. • Place the Chamber logo on your website to let potential customers know you’re a Chamber member.

Chautauqua County Chamber of Commerce Board of Directors Chair

Brian Bugaj

Nestle Purina PetCare Vice Chair and Westfield-Barcelona Community Chamber President

Fred Johnson

Johnson Estate Winery Secretary

Ann Abdella

Chautauqua County Health Network Treasurer

Strengthen Your Internet Presence

The Members Only section of the Chamber web site allows members to log in and keep business information up to date at all times. Immediate updates in our database means immediate updates in our searchable online Business Directory. Since Google mapping is automatically included for every member, it is even easier for potential customers to locate your business through our web site. Even if you don’t have a business web site of your own, your business is always online through the Chamber site and can easily be found through our system of category listings and/or keywords. In fact, as a member of the Chamber of Commerce, your online search optimization is automatically improved due to additional listings and to Google’s recognition that Chamber membership represents authenticity, stability, and professionalism. The Chamber’s business directory is also mobile! Just by visiting our web site through your mobile device you can search our Chamber member list online. When you join the Chamber, be sure to add your social media links to your online profile. That is easily accomplished with a simple login to our Members Only portal, where you can keep your business information up to date, pay open invoices, and track referrals from the Chamber. In addition to simple referral numbers for how many times your business was viewed or your website opened through our business directory, you can also view your value on investment with the Chamber. Each time a potential customer views your business in a listing or clicks on your site, we track the dollar value of those referrals, and that can be a substantial return for our members. As we all increasingly compete in a global economy, online access and referrals are more important than ever. Your Chamber of Commerce provides vital tools that help our members connect better with new or current customers. In both the print and online directories, members receive three free category listings. We also allow for additional category listings when you participate in specific Chamber programs, such as the Shoptauqua Gift Card program, Chautauqua County Restaurant Week, or Small Business Saturday, and when a customer calls us looking for a product or service we refer them first to Chamber members.

Neil Frederick Bush Industries

Immediate Past Chair

Curt Anderson

Standard Portable, Inc. Mayville-Chautauqua Community Chamber President

Sally Andriaccio

Andriaccio’s Restaurant Hanover Community Chamber President

Kelly Borrello

Cabana Sam’s Sunset Bay Grill

Matt Churchill

Water Street Brass

Fredonia Community Chamber President

David Dengler

Larson-Timko Funeral Home

Virginia Horvath

State University of New York at Fredonia

Kris Maytum

DFT Communications

Jamestown Community Chamber President

Vicki McGraw

Elegant Edibles Catering Dunkirk Community Chamber President

Mike Pease

The Chautauqua Center

Boost Your Sales

Your Chamber membership is also an important communication tool for speaking with the business community countywide. The Chamber provides an online monthly VOICE newsletter, featuring Chamber and business member news items, as well as a weekly email to our members who subscribe (over 2,500 strong) where we can list calendar items for upcoming member events. Please submit your newsletter articles, photos, and event items to us for online publication and marketing. We look forward to hearing from you and always strive to do our best to help our members promote their activities, events, and news.

Michael Pucci

Pucci’s Carpet One Furniture

Emily Reynolds

Cornell Cooperative Extension

The Shoptauqua Gift Card is proudly sponsored by the Chamber and the County of Chautauqua Industrial Development Agency in recognition of the importance of serving small business in our county. Gift cards are sold only through the Chamber in any denomination up to $500, and can be redeemed at more than 100 local Chamber member businesses for a variety of products and services. There is no charge to Chamber members for participating, and no additional charge to the consumer beyond the value of the card they purchase. Since its inception, the Shoptauqua Gift Card has been welcomed by both consumers and merchants as a positive step towards increasing local shopping. For more information about this program, please call the Chamber at (716) 366-6200 or (716) 484-1101.



Five Point Focus Driving Foot and Internet Traffic to our Member Businesses Our members have asked us to help them increase their sales. To that end we have initiated a variety of strategies to help our members improve their bottom line. Customers are the life blood of any business, and the Chamber works to foster connections between business and customers in a variety of ways. Working in partnership with our six community chambers, we produce events at the community level that provide value to our members and bring customers into our local communities. We coordinate a variety of promotional and advertising opportunities for our members to help them connect with consumers such as our Small Business Saturday promotion and the Shoptauqua Gift Card program, which has resulted in a more than $3-million economic impact. We help our members improve their internet presence. Every member receives a web-based listing as part of their membership, boosting their search engine optimization through Google. Being a Chamber member helps consumers find member businesses, whether your customers are local or from out of town. We foster member referrals with over 40,000 direct and web-based referrals per year. In addition, we offer training opportunities to help our members better utilize social media to help drive sales into their businesses.

Chamber Golf Tournament, Peek’n Peak

Increasing Business to Business Connections Our members look to us to help them connect with other businesses in the region. Business to business connections are an essential part of operating a successful business. We are here to help facilitate those connections through: • • • • • • •

Business After Hour Events Training Events Annual Golf Tournament Annual Awards Banquet Annual Meeting Community chamber member meetings Volunteer Opportunities

Through sponsorship and marketing programs we provide our members excellent opportunities to connect with businesses in the region. In addition, advertising opportunities on our web-based platforms are an affordable way to connect with businesses throughout Chautauqua County.

2017 Chamber Annual Awards Banquet, L-R: Westfield -Barcelona Community Service Award Recipients Dr. &Mrs. Don and Marion Eno, Person of the Year Bill Andrews, Hanover Community Service Award Recipient Sue Briggs, Fredonia Community Service Award Recipient Todd Langworthy, Laura Beihler accepting the Dunkirk Community Service Award for her late mother Carol Kozlowski, and Bob Charleston accepting the Economic Development Award for Fieldbrook Foods. Absent from the photo: John Williams, Jamestown Community Service Award.

Throughout the year we distribute the Chautauqua Business Weekly email to our members, sharing information about Chamber and member events, issues, and policies. Our weekly Chamber Corner column is published 52 times a year by local newspapers highlighting business activities in Chautauqua County and New York State. We also provide an online electronic newsletter monthly, The VOICE, which highlights not only Chamber articles but news from our member businesses as well.

Containing Health Insurance Costs through Pro-Active Solutions Our members have voiced their need to have accessibility to a variety of health insurance and employee benefit products, and assistance in managing their costs. Over the past several years we have re-invented the way we deliver insurance solutions to our membership in an effort to offer choice and contain costs. We are positioned to serve businesses from the sole proprietor to the large self-insured employer. We are constantly looking at and implementing innovative ways to lower costs and provide the most cost effective insurance possible for our members. We offer the private Bright Choices insurance exchange; a platform that offers insurance products and ancillary benefits through multiple carriers. We are certified with the New York State of Health Exchange for individuals and can assist small groups with applying for available tax credits. We work with our members to access a wide variety of plan options and ancillary benefits available through the State exchange, Bright Choices, and direct to carriers. For our medium and large size businesses we partner with Lawley Benefits Group. Through this partnership we are able to offer innovative cost saving solutions to our members as well as help our members address health insurance compliance requirements.

Health Insurance Planning Kevin Sixbey, Broker

Supporting Economic, Workforce and Tourism Development We play a strong support role for economic development efforts in the region. While our priority is to help support our members, we do support new economic development efforts that present opportunities to bring new businesses to the community and create a fertile environment for business expansion.

Chamber State Legislative Breakfast, Lakewood Rod & Gun Club

Advocating for Positive Change with a Focus on Reducing Taxes

Our members have identified workforce development as a number one priority. To that end we emphasize building relationships with our educational institutions and forming partnerships to train the workforce of the future. We have helped support the development and provided organizational support to the Chautauqua County Education Coalition, which is focused on aligning resources and helping build capabilities within the Chautauqua County learning system. We are also home to the Dream It Do It Western New York program whose mission is to increase the skilled workforce pipeline entering manufacturing careers. Tourism is growing and we are proud to work with our members and partners in the tourism industry to advance Chautauqua County as a national and international draw for visitors.

Our members seek to be part of a unified voice that advocates for them with a focus on reducing taxes. We have an active public policy committee composed of a variety of business leaders. Our goal is to create a climate of growth and success for all businesses of Chautauqua County. Our efforts promote a pro-business agenda at all levels of government – local, county, state and federal. We promote this agenda in partnership with the business community. In addition, we have strategic partnerships with the Business Council of New York State, the Manufacturers Alliance of New York State, Unshackle Upstate, the U.S. Chamber of Commerce, the National Federation of Independent Businesses and the Chamber Alliance of New York State that puts our members in a network that channels information to and from all levels of government. To help facilitate strong connections between our membership and our top elected officials in the region we host several legislative events during the year. Through these events we provide direct access to our Congressional Representative, State Senate and Assembly Representatives and our County Executive.

Chautauqua Gran Fondo Photo Courtesy County of Chautauqua Industrual Development Agency



Dunkirk Community Chamber of Commerce

Fredonia Community Chamber of Commerce

The City of Dunkirk has a great deal to offer for residents and visitors alike! With miles of public access to Lake Erie, there are public beaches at Wright Park and Point Gratiot, picnic areas at Memorial Park, boating access from the Dunkirk Pier, and a beautiful historic lighthouse. Just 50 miles southwest of Buffalo, Dunkirk is easy to access along the New York State Thruway corridor and features a thriving manufacturing base as well as a downtown waterfront marina. Dunkirk is a community of hardworking, caring people who are proud of their heritage and the city’s history.

A charming village with a thriving downtown, Fredonia boasts both historic architecture and contemporary convenience. Just minutes from the New York State Thruway, with a variety of commercial and industrial businesses, Fredonia is also home to lovely residential neighborhoods featuring Victorian homes.

Dunkirk’s recreational facilities are unsurpassed throughout Western New York for a municipality of its size. An abundance of natural resources as well as financial, workforce and technological support networks provides businesses with competitive opportunities for growth. In addition, Dunkirk offers a variety of accommodations and restaurants, along with small city friendliness. The housing stock is diverse, offering everything from historically renovated homes to a modern apartment or a lake front lifestyle. The Dunkirk City Boardwalk houses eight tourist-friendly commercial and dining establishments, all accessible along a 160 foot long covered boardwalk. Browse the shops for unique gifts and enjoy the eateries, all the while taking in the scenic Chadwick Bay! Dunkirk is also home to the SUNY College at Fredonia Technology Incubator which houses numerous start-up businesses in the technology sector. With a small county airport nearby and the Buffalo Metropolitan Airport just a short car ride away, Dunkirk is easily accessible by air as well as by car. The region offers timely connections to all major metropolitan areas in the eastern United States and Canada.

Laid out in 1825, the twin Barker Commons make up the centerpiece of the village. Two Victorian fountains are showcased by graceful shade trees and floral displays. Adjacent to the Commons is the Fredonia Village Hall and its restored 1891 Opera House, which is an architectural treasure routinely used for public performances and movies. Shop, eat, relax, spend the night and enjoy cultural activities in a village rich in both classic elegance and contemporary delight. The quaint shops, quiet streets, friendly people, and a care for the casual visitor makes this village a perfect day-trip or a vacation destination. Nestled among the vineyards of Northern Chautauqua County, Fredonia is a community deeply rooted and growing. Close by you will find welcoming estate wineries, enchanting artists’ shops, and the beauty of our natural world in Western New York. The village of Fredonia is home to the State University of New York College at Fredonia – a comprehensive residential liberal arts college which has earned recognition several times in the “America’s Best Colleges” listing in US News & World Report. Not only does the school offer an excellent education with a SUNY pricetag, it also shapes much of the cultural and residential life in the surrounding community. For more information contact Fredonia Community Chamber Coordinator Heidi Seddon at (716) 679-1565.

For more information contact Dunkirk Community Chamber Coordinator Dave Kleparek at (716) 366-6200.


Fishing at Dunkirk Harbor

SUNY Fredonia Campus

Hanover Community Chamber of Commerce

Jamestown Community Chamber of Commerce

The Town of Hanover makes the most of its prime location along the southern shore of Lake Erie. The sand-covered beaches host summer fun, lakefront dining and clubs, marinas, and camping, as well as the popular Polar Bear swim each January.

Jamestown is a community on the rise! Located at the southeastern tip of Chautauqua Lake, it is the largest city in Chautauqua County, rich in historic sites and museums such as the Roger Tory Peterson Institute of Natural History, Fenton History Center, and the Reg Lenna Center for the Arts. As Lucille Ball’s hometown, Jamestown boasts the Lucy-Desi Center for Comedy and Lucille Ball Little Theatre of Jamestown, and is soon to be home to the National Comedy Center, opening in August of 2018. Jamestown is also home of the Robert H. Jackson Center, promoting the legacy of the hometown lawyer who would become the United States Chief Prosecutor of Nazi War Criminals at Nuremberg, Germany and Supreme Court Justice.

Beachfront cottages and a popular nightlife scene are summertime favorites in the Sunset Bay area, while the Villages of Silver Creek and Forestville are widely known for the Festival of Grapes and the Fall Festival respectively. Surrounded by beautiful and fruitful vineyards, the area is known for its many wineries. During grape season, you can actually smell grapes just by driving along Routes 5 or 20. With a population of about 3,000 people, the region features the best of country living and picturesque neighborhoods, with all amenities close at hand. Just a short distance away is the nearby Seneca Nation Gaming and Entertainment Facility. Hanover is home to a wide variety of businesses from small specialty shops to major manufacturers and health care, and is served by both the Silver Creek and Forestville School districts. For more information contact Hanover Chamber Coordinator Dave Kleparek at (716) 366-6200.

The City of Jamestown is a vibrant community serving as the industrial, commercial, financial and recreational hub of Southwestern New York. As the center of a metropolitan area of more than 70,000 residents and a market area of nearly 175,000 people, Jamestown supports a broad range of industry, modern commercial establishments and financial institutions, and provides a myriad of cultural and recreation opportunities for its residents. Jamestown is the location of the world-class Northwest Arena, a venue for large events and home to hockey and figure skating, the restored Gateway Train Station, downtown accommodations, dining opportunities and shopping and many special events. Jamestown offers higher education opportunities through both Community College, a two-year college in the SUNY system, and Jamestown Business College, a private institution. Both offer degree and certificate programs in many areas of study. For more information contact Jamestown Community Chamber of Commerce Coordinator Lee Harkness at (716) 484-1101.

Cabana Sam’s, Sunset Bay


Jamestown Cruise-In

Mayville-Chautauqua Community Chamber of Commerce

Westfield-Barcelona Community Chamber of Commerce

The Village of Mayville serves as the Chautauqua County seat, rich in county history and government. Situated at the north end of Chautauqua Lake, it is a natural gateway to the lake and is quickly becoming a year-round destination.

Westfield is a community with 19th century charm of a flourishing small town combined with 21st century modern technologies and conveniences. Westfield is a safe, secure community, which is ideal for children with many parks, playgrounds, and other public green spaces.

Mayville is one of the fastest-growing arts, dining, and entertainment communities on Chautauqua Lake. Widely known for boating, fishing, and a summer concert in the park series, it is also home to the largest winter festival in Western New York – featuring construction of a large ice castle each February, family-friendly activities, snowmobiling, and other winter recreational activities. Nearby, the world-renowned Chautauqua Institution provides a nine-week summer program featuring a rich blend of educational, arts, history, and religious programming. Chautauqua becomes a thriving summer colony each year featuring top name entertainment as well as plays, operas, recreation, and a full schedule of educational opportunities, as well as grand hotels and accommodations, a golf course, tennis courts, and more. Chautauqua Lake is also surrounded by rolling hills, rural countryside, and woodlands. Around the lake, there are numerous small villages and communities, including two Amish settlements. For more information contact Mayville-Chautauqua Community Chamber Coordinator Debby Marsala at (716) 753-3113.

The Westfield area has long been an attractive location for entrepreneurs and manufacturers. Located along the western shores of Lake Erie in Chautauqua County and The Seaway Trail, Westfield has direct access to Interstate 90, two major state highways and two railroads. Offering exceptional access for today’s businesses, and forward thinking regarding technology and planned development, Westfield is the ideal location for business of all sizes: from the home based business to the large corporation. Some of the area’s features include: The Barcelona Lighthouse and Barcelona Harbor, the McClurg Museum which houses the Chautauqua County Historical Society, the award-winning Patterson Library, and Lincoln-Bedell Park which depicts the meeting of Abraham Lincoln and Westfield native Grace Bedell whose letter prompted the President to grow a beard. With a reverence and appreciation for its own and the region’s history and natural resources, Westfield is a wonderful place to live, do business and visit. For more information contact Westfield-Barcelona Community Chamber Coordinator Sue Poster at (248) 830-6058.


10 10

Concert in the Park, Mayville

First Friday, Westfield

Chautuqua Made Long embedded in our region and our economy, manufacturing remains the backbone of our community. It has played an integral role in building the foundation of our area. Wealth and opportunity has long been provided to many families in our community through manufacturing. Chautauqua County is home to nearly 200 manufacturing facilities, 10,000 manufacturing employees, over $424-million in annual payroll and nearly $4.5-billion in annual manufacturing shipments. We are home to a mix of locally owned manufacturers, domestically owned companies and companies with a global presence such as Cummins, Nestle/Purina, SKF and Truck-Lite. Our diverse manufacturing base in Chautauqua County creates heavy duty engines, engine components for the auto, truck, and aerospace industries, wood furniture, steel cabinetry, architectural doors and windows, specialized and highly engineered components, as well as processed foods and beverages. Chautauqua County boasts a wide range of manufacturing capabilities driven by a highly skilled workforce.

Manufacturers Association of the Southern Tier Board of Directors President

Mark Shafer

Heidenhain Corporation Senior Vice President

Mike Abbate

Cummins, Inc.


Eric Livengood Ulrich Planfiling

Immediate Past President

John Zabrodsky

Advanced Manufacturing Technology

Kevin Brombacher M&T Bank

Chase Churchill

Jamestown Electro Plating

Cory Duckworth

Jamestown Community College

Dale Gier

Producto Corporation

Rhonda Johnson

Weber Knapp Company

Chris Napoleon

Napoleon Engineering

John Stahley Dresser-Rand

Richard Turner III

Blackstone Advanced Technologies

Paul Zebraski

Nestle Purina PetCare

Fancher Chair Photo by Kristin Peterson for MAST

Recognizing the importance and value of manufacturing to the area, a group of local manufactures formed a manufacturers association in 1900 to represent their interests. Today, the Manufacturers Association of the Southern Tier (MAST) is a pro-active leader committed to enhancing the economic strength of the region. The Association promotes the common interests of its membership, develops services that benefit its members and is a primary resource for information and assistance to promote manufacturing excellence and innovation in a global economy.


Employment by Sector: (1,000s)

NYS Department of Labor, Dec. 2017

move On The

ccida.com 716.661.8900

201 West Third Street, Suite 115, Jamestown, NY 214 Central Avenue, Suite 124, Dunkirk, NY

County of Chautauqua Industrial Development Agency

Chautauqua Grown Agriculture is another substantial part of the region’s economy. There are over 1,600 farms in Chautauqua County, with 35% of the county’s total acreage devoted to farmland. The county ranks third in the state for sales of fruits and berries, reflecting our heritage as a major grape growing region in the United States. Dairy production sales from Chautauqua County total over $69-million annually. While grape and dairy production dominate the agriculture industries countywide, there are also substantial sales of cattle, vegetables, other fruits, timber, and maple products. Chautauqua County’s climate is conducive to growing things. Because of our proximity adjacent to Lake Erie, and due to the natural glacier formations of our topography, the region north of the Chautauqua ridge is ideal for grape production, while the rest of the county features rich soil, landscapes, and a stable water table. Each year, about 800 growers produce 150,000 tons or more of grapes, which are processed locally for juice, wine, jellies, and other products that are sold worldwide. It is estimated that the grape industry in the Lake Erie Grape Belt region supports about 2,000 direct jobs and over 5,000 jobs in fruit and vegetable processing, with a total economic impact of over $300-million. Chautauqua County dairy farmers each year produce enough milk to meet the dairy needs of nearly 700,000 people. While much of New York’s excess milk production moves east to meet the demands of New York City, Boston, and other east coast cities, more than two-thirds of

Chautauqua County’s milk moves westward to processing plants in Erie, Cleveland, Pittsburgh, and other facilities. Milk is one of Chautauqua County’s export products, bringing millions of dollars into the county’s economy. Farm-to-table initiatives are plentiful in Chautauqua County. From restaurants focused on using fresh, seasonal produce to a variety of farmers markets and farm stands, locally grown and produced products are plentiful and delicious. Cornell Cooperative Extension in Chautauqua County and the Chautauqua County Farm Bureau work year round to provide information and resources for the agriculture community. (Data from Cornell Cooperative Extension in Chautauqua County)

Work & Invest Here Manufacturing and agriculture are both big business in Chautauqua County, but so are healthcare, education, and tourism. With a variety of local businesses, Dunkirk and Jamestown are home to downtown city centers which house numerous retail, service, non-profit, and hospitality based businesses. Whether you work in healthcare, human services, manufacturing, education, or a service based industry, there are opportunities in Chautauqua County. If you need additional training, resources are available through a number of sources including local schools and higher education facilities which offer a variety of degree and certificate

programs. Most local companies post opportunities through major online job sites and many list through traditional sources such as local advertising and college or career centers. If you want to start a business in Chautauqua County or move your business here there are numerous resources ready to help and support you. The Industrial Development Agency of Chautauqua County works to assist businesses with tax incentives, low interest loans, and capital investments. Local development corporations in Jamestown, Dunkirk, and Westfield also work on business development projects and downtown revitalization efforts. The SUNY Fredonia Technology Incubator in downtown Dunkirk provides its client entrepreneurs with the support, infrastructure, resources, and the guidance needed to successfully launch a new business. The Chautauqua County Chamber of Commerce and Manufacturers Association of the Southern Tier offer support, training, information, and resources to help businesses and people throughout Chautauqua County.

Grand Opening Enchanted Mountain Spirits

The Small Business Development Center provides support and training to individuals interested in starting up a business enterprise. The SBDC offers management assistance to current and start-up small business owners free of charge and also offers training programs in social media marketing in conjunction with Jamestown Community College to help get your business off and running or to boost your existing marketing program. JCC also offers a certificate program for budding entrepreneurs.

Sales by Economic Sector

Number of Establishments

Value of Sales ($1,000)

Annual Payroll ($1,000)

Accomodation and Food Services




Administrative & Support and Waste Management and Remediation




Arts, Entertainment, Recreation




Educational Services




Finance and Insurance


not available


Health care and Social Assistance





not available






Other (except public administration)




Professional, scientific, and technical services








Real estate, rental and leasing




Transportation and warehousing






data not collected





Retail trade

Wholesale trade

2012 Economic Census of the US

Boardwalk, Downtown Dunkirk

Chautauqua Living Living in Chautauqua County is extremely affordable. The median home value is just $84,500 and a variety of housing options are available from historic Victorian and Colonial architecture to new suburban housing developments and downtown apartment and loftstyle facilities. Nearly 135,000 people live, work, and play in Chautauqua County, in one of the most beautiful regions of New York State. Residents enjoy picturesque landscapes and quaint villages, as well as easy access to the amenities of big city life.

With four local hospitals and a strong network of human service organizations, Chautauqua County residents and visitors have ready access to first class health care. UPMC Chautauqua WCA in Jamestown is the largest hospital in Chautauqua County and the first in New York State to become affiliated with the world-class University of Pittsburgh Medical Center, with a broad array of services from emergency care to maternity, imaging, robotic surgery, and more. Brooks Memorial Hospital in Dunkirk is an affiliate of the Kaleida Health System in Buffalo and also provides excellent health care including a diabetic support group, a surgical ambassador program, and a new women’s imaging center for digital mammography, and an expanded dialysis unit. TLC Health Network in Irving offers emergency, primary care, long term care, and chemical dependency services. As an affiliate of Saint Vincent Health System in Erie, PA, Westfield Memorial Hospital is connected to a network of the highest quality regional physician specialists, advanced technologies and highly skilled, compassionate caregivers. Caring and skilled physicians and other medical practitioners are readily available through private offices and urgent care facilities, allowing patients to receive personalized and high quality care when they need it, including urgent care facilities.

Residential neighborhood, Jamestown

From any point in Chautauqua County you are never far from a body of water. There is easy access to many waterways including lake front living along Lake Erie, Chautauqua Lake, Findley Lake, and the Cassadaga Lakes as well as a number of other inland streams and rivers. Seasonal housing options range from upscale condominiums to quaint cottages. Whether you’re looking for a small city lifestyle, a suburban neighborhood, village ambiance, or country living, you will find just the right home here in Chautauqua County.


In addition, a number of facilities throughout Chautauqua County provide multiple levels of care for the elderly. Programs include everything from independent living for seniors to assisted living, to nursing home care and specialized treatment for dementia patients. Adult day programs and respite care are available as well. Chautauqua County is also home to a wide array of human service programs which assist local residents who may be seeking quality childcare, youth development programs, in-home care for adults, and a range of day and residential services for the developmentally disabled.

Living in Chautauqua County Population, 2016 estimate


Mean travel time to work

18 minutes

Housing units


Homeownership rate


Percent of housing units in multi-unit structures


Owner-occupied housing units


Median value of owner-occupied housing units


Source: U.S. Census Bureau, 2012-2016 American Community Survey 5-Year Estimates

Miller Bell Tower, Chautauqua

Chautauqua Learning Higher education facilities in Chautauqua County are teaching thousands of students each year in virtually every field. For many years, State University of New York at Fredonia has been listed on many of the top college lists in the region and was recently named one of the Best Northeast Colleges and Green Colleges by the Princeton Review. Fredonia offers a beautiful residential campus with a variety of undergraduate majors in the arts, humanities, and the natural and social sciences, as well as professional programs, and graduate master’s and advanced certificate programs in many areas. As part of New York’s acclaimed SUNY system, it proudly participates in the Excelsior Scholarship program offering an affordable education to the state’s students.

Eighteen school districts in settings from urban to rural serve public school students from pre-kindergarten through high school graduation, providing a variety of challenging curricula as well as art and athletic opportunities. In addition, Erie2-Chautauqua- Cattaraugus BOCES provides two centers for vocational education services. The Cassadaga Job Corps Center is administered through the US Department of Labor and provides technical and career training for 16 to 24-year olds in a variety of fields. The Western New York P-TECH Academy offers a project-based learning environment which specializes in training students in a continuum through high school into an Associate’s Degree program in welding or mechanical technology with a concentration in CADD or machine tooling. The Chautauqua County Education Coalition works to align resources and build capabilities to meet the evolving workforce requirements of the community. Structured as a collective impact initiative, it is driven by data and fosters cross communication between education, business, and community leaders. With stakeholders participating from a broad variety of organizations, the Coalition is striving to benchmark and improve kindergarten readiness; identify and develop middle to high school career pathways connected to healthcare and manufacturing; and coordinate and align offerings of cohort training for in-demand occupations in healthcare and manufacturing. Dream It Do It Western New York focuses on promoting STEM education with an eye towards providing manufacturers in the region with a skilled labor force to meet their current and future demands.

3D Printing Instruction Photo courtesy Jamestown Community College

Jamestown Community College was the first community college certified in New York State. With a main campus in Jamestown and additional campuses in Dunkirk and nearby Olean, JCC is committed to humanities and liberal arts programs. 4,000 students are enrolled in nearly forty degree programs, which have been expanded to include vocational education and community service. In addition to traditional classroom settings, JCC offers skilled manufacturing and technical training for students seeking certificate or degree programs. Empire State College is also a part of the SUNY system, catering to adults who are pursuing Associates, Bachelors, or Masters Degrees in a variety of disciplines. In addition, the Communiversity at Jamestown Community College is an alliance of regional colleges and universities making select associate, bachelors, and master’s degrees accessible to individuals in Chautauqua County. Communiversity courses are delivered through a variety of models including traditional classroom settings, live interactive television links and online courses. Bellevue University also provides the convenience of distance learning to help Associate Degree holders attain a Bachelor’s Degree. Jamestown Business College is a private institution focused on a business curriculum. JBC offers students an opportunity to complete an Associate’s Degree in just 18 months, and a Bachelor’s Degree in 39 months. JBC graduates can access lifetime career asssistance services.


Educational Attainment Population 25 years and over: 89,506 Source: U.S. Census Bureau, 2016 American Community Survey 1-Year Estimates


Educating the Workforce of the Future Janeil Rey Ph. D. Director of Workforce Development jrey@e2ccb.org 716-805-3126

www.e2ccb.org Twitter: @E2CCB

Chautauqua Leisure Whether you’re seeking a place to relax and learn something new, or a purely recreational vacation experience, Chautauqua County has plenty to offer. Chautauqua County: The World’s Learning Center, provides unique experiences for visitors and residents alike with a focus on leisure and lifelong learning. A magnet for writers, artists, scientists, business people, politicians, and teachers of all disciplines to share their expertise in a relaxing vacation setting at the world-renowned Chautauqua Institution. For nine weeks each summer, this spectacular historic Victorian village on Chautauqua Lake comes alive with opportunities for all ages and interests from arts and education to religion and recreation. Each day bustles with activity from worship services and lectures to classes, camp activities, and performances. Music, golf, and sailing are all parts of this destination experience. In 2018 the brand new National Comedy Center will open its doors in Jamestown, becoming the only national-scale visitor experience in the United States dedicated to comedy. The center will celebrate the comedic arts in all of its forms, and provide visitors with a high-tech personally tailored experience guaranteed to leave them laughing. The National Comedy Center will open in August. With 50 miles of Lake Erie shoreline plus Chautauqua Lake, the Cassadaga Lakes, Findley Lake, and numerous creeks and waterways, Chautauqua County is a fisherman’s and boater’s paradise. With golf courses for all levels of play, ski resorts, and trails for hiking, horseback riding and snowmobiling, Chautauqua County is a four-season recreational playground. Opportunities abound for tennis, sailing, rowing, and more. Learn the basics with sailing courses or simply rent a boat and spend a day on the beautiful waters of Chautauqua Lake. In the winter snowmobilers enjoy over 200 miles of scenic well-maintained trails. Downhill and cross country skiing and snowshoeing are favorite winter pastimes.

Chautauqua Amphitheater

The Northwest Arena features hockey and figure skating, and hosts a number of events throughout the year, and minor league baseball is home at Russell E. Diethrick Jr. Park each summer. Year-round events range from concerts and Lucy-Fest in the summer to the wildly popular Mayville Winter Festival featuring construction of a large ice castle. While visiting America’s Grape Country, guests can experience farm tours, farmers markets, winery tours, or one of the many agriculture and food oriented events held each year. With over 30,000 acres of vineyards, Chautauqua County is the oldest and largest Concord grape growing region in the world; celebrated by the Grape Discovery Center. If other beverages suit you more, you may enjoy a tour and tasting at the Southern Tier Brewing Company or at New York State’s first combination winery, distillery and brewery at Five & 20 Spirits and Brewing. Chautauqua County is also home to a variety of restaurants from sidewalk cafes to home-style diners to fine dining experiences. From summer camps and interpretive trails to bird migration flyways, Chautauqua County’s four seasons offer plenty of opportunities for exploring nature. Witness spectacular views of field, forest, and pond and meet many of wildlife’s wonders at the Audubon Center and Sanctuary. You can hike over five miles of trails on this 600-acre wetland preserve. Dedicated to the life and works of a key pioneer in the environmental movement and the father of birding, the Roger Tory Peterson Institute promotes the teaching and study of nature. The center is the home of Peterson’s collected works from a long and fruitful life as a naturalist and nature artist.

Snowmobiling, Mayville



History comes alive in Chautauqua County through gatherings at lakeside assemblies including Lily Dale, the world’s largest center for Spiritualism which features a summer-long program schedule. You can learn about Chautauqua Lake and its history with a tour aboard the Chautauqua Belle, a replica 19th Century paddlewheel steamer, or on the Summer Wind dinner cruiser. Learn about the life and work of Lucille Ball, or former Supreme Court Justice Robert H. Jackson; visit the Fenton History Center, the McClurg Museum, or take a cemetery tour for glimpses into Chautauqua County’s past. Learn about Abraham Lincoln’s connection to Chautauqua County. Take a drive through Amish country or visit historic Lake Erie lighthouses at Dunkirk and Barcelona.

Lincoln-Bedell Park, Westfield

Robert H. Jackson Center, Jamestown

Dunkirk Lighthouse

Famous People from Chautauqua County Brad Anderson (1924-2015)

Born in Jamestown and a graduate of Brocton Central School, he served in the US Navy and later graduated from Syracuse University. He began a career in advertising before he created the comic strip Marmaduke in 1954, which he continued to draw until his death.

Lucille Ball (1911-1989)

Born in Jamestown and raised in Celoron, she was a model, actress, and star of stage, radio, film, and television including the beloved I Love Lucy show which continues to air in reruns worldwide. She was also the first woman to head a television production company, Desilu, which she founded with her first husband, Desi Arnaz.

Hugh C. Bedient (1889-1965)

Born in Gerry, he was a starting pitcher for the Boston Red Sox and the Buffalo Blues. He gained notoriety when he struck out 42 batters in a 23-inning game while pitching for a semi-pro team.

Alonzo H. Cushing (1841-1863)

Born in Wisconsin and raised in Fredonia, he was appointed to the US Military Academy at West Point and was commissioned a first lieutenant in the US Army, helping to lead most battles of the Army of the Potomac before he was killed in action during the third day of the Battle of Gettysburg. He was posthumously awarded the Medal of Honor in 2014.

Howard J. Ehmke (1894-1959)

Born in Silver Creek, he was a major league baseball pitcher, having played for the Buffalo Blues, the Detroit Tigers, the Boston Red Sox, and the Philadelphia Athletics. He later founded the Ehmke Manufacturing Company, the first company to produce large tarps to spread over the infield when it rains to keep the water off the baseball diamond.

Reuben E. Fenton (1819-1885)

Born in the Town of Carroll, he was elected to the US House of Representatives, serving from 1853-1855, and then again from 1857-1864 when he resigned to serve his newly elected office as the 22nd Governor of New York State. He held that office until 1869 when he was elected to the US Senate and held that office until 1875.

Charles E. Goodell (1926-1987)

Born in Jamestown, he was an attorney and then congressional liaison assistant for the US Department of Justice, when he was elected in a special election to serve in Congress in 1959. He served three succeeding terms, and then was appointed to the U.S. Senate in 1968 to the unexpired term of the late Senator Robert F. Kennedy, where he served until 1970.

Roger S. Goodell (b. 1959)

Born in Jamestown, he is currently Commissioner of the National Football League (NFL). The son of the late U.S. Senator Charles Goodell, his career began as an intern with the league office. He filled a variety of roles in the NFL administration, culminating with his appointment as NFL Executive Vice President and Chief Operating Officer in 2001 and then his appointment as Commissioner in 2006.

Benjamin Franklin Goodrich (1841-1888)

Born in Ripley, he became a doctor and served in the Union Army in the American Civil War. He later practiced medicine in Jamestown, and then worked in the oil industry and in real estate, before founding the B. F. Goodrich rubber company.

Robert H. Jackson (1892-1954)

Raised in Frewsburg, he was the United States Attorney General from 1940-1941 and an Associate Justice of the United States Supreme Court from 1941-1954. He was the chief prosecutor of the surviving Nazi leaders at the Nuremberg War Crimes Trial.

Stanley N. Lundine (b. 1939)

Born in Jamestown, he served as the city’s mayor for six years and received national attention for his labor/management strategies before he was elected to the U. S. House of Representatives in 1976. He served in Congress for ten years before running on a successful ticket with Mario Cuomo to become the 71st Lieutenant Governor of New York.

Natalie Merchant (b. 1963)

Born in Jamestown, she was lead singer and primary lyricist for the alternative rock band 10,000 Maniacs, which was founded in Jamestown in 1981. She fronted the band for twelve years then left it in 1993 to launch a successful solo career.

Karl Peterson (1866-1949)

Born in Sweden, he immigrated to Jamestown at the age of 20. An avid inventor, he is credited with perfecting the adjustable wrench and was co-founder of the Crescent Tool Company in Jamestown. His invention is still known today as the Crescent wrench and you can almost certainly find one in every good toolbox.

Roger Tory Peterson (1908-1996)

Born in Jamestown, he was a naturalist, ornithologist and artist. His Guide to the Birds, published in 1934, is considered to be the first modern field guide and is known for its clear illustrations and delineation of relevant field marks. He developed the Peterson Identification System and edited or wrote many volumes in the Peterson Field Guide series.

George M. Pullman (1831-1897)

Born in Brocton, he was an inventor and industrialist known for inventing the Pullman sleeping car for the railroad industry. Endowment funding left after his death eventually led to establishment of the George M. Pullman Education Foundation which has awarded over $30-million in scholarships to more than 11,000 students in its more than 60-year history.

Don Reinhoudt (b. 1945)

A native of Brocton, he won the title of World’s Strongest Man in 1979. He was the first and only person to win the World Powerlifting Superheavyweight Championship four times in a row from 1973-1976 and was the first man to break the 2,400 pound total record in powerlifting. He is still considered one of the best powerlifters of all time.

John M. Schofield (1831-1906)

Born in Gerry, he was an American soldier who held major commands during the American Civil War. He later served as U.S. Secretary of War and Commanding General of the United States Army.

George Stoneman, Jr. (1822-1894)

Born in the Town of Busti, he was a career United States Army officer, a Union cavalry general in the American Civil War, and the 15th Governor of California between 1883 and 1887.

Jenn (Stuczynski) Suhr (b. 1982)

Born in Fredonia, she played softball, basketball, soccer, and track and field in her early years. She was introduced to the pole vault as a sophomore at Roberts Wesleyan College, and began competing in the event just weeks later. She won the silver medal in women’s pole vault at the 2008 Olympic Games in Beijing and then the gold medal in the 2012 Olympic Games in London.


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