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raising hospitality standards

charnwood news autumn 2013

The leading provider of learning and development solutions for the hospitality sector




Developing training apps in partnership with Greene King

Licensee recognises the benefits of training

Let us help you to find your new team members

Conan Brooks wins East Midlands Intermediate Apprentice of the Year Award We are delighted to announce that Conan Brooks - one of our professional academy apprentices - has won the East Midlands Intermediate Apprentice of the Year title in the regional finals of the National Apprenticeship Awards 2013. The result was announced at a prestigious awards ceremony, held at Kelham Hall in Newark, Nottinghamshire. The award is the latest accolade in a highly successful apprenticeship. Seventeen year-old Conan has been with us at the Academy since September 2012 where he has undergone rigorous culinary and service training under the support of the Academy’s professional trainers. Furthermore he obtained a valuable work experience opportunity at the renowned Manoir Aux Quat’ Saisons, which has seen him develop his skills to become one of our star apprentices.

Conan will now go through to a final, national judging stage and be invited to attend The Skills Show at the Birmingham NEC on 14th November 2013 where the National Apprenticeship Award 2013 winners will be announced. Commenting on the significance of the award and apprenticeships Conan said: ‘My apprenticeship has changed the way I think. It has motivated me, made me competitive and helped me to focus on what I want to do with my life. The

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experience has made me realise I can achieve anything if I put my mind to it and I look forward to the finals.’ Charnwood’s academy manager, Craig Harrison, further added: ‘I am so pleased for Conan; this award is a great reflection of his developing skills and prodigious natural ability, it serves as a fantastic example for young people, demonstrating the progression from school to employment through apprenticeship training. We wish him the best of luck in the next stage of the awards.”


Grow your own talent

The team here at Charnwood have been on a remarkable journey over the last twelve months. Our Managing Partners Steve and Jeremy have been taking a more active role in the business, rolling up their sleeves and getting back in touch with some of the daily operations. Jeremy says, “It’s been great to get out and meet some of the team and getting to know them better on a personal level, not to mention finding out what’s happening in the industry with our learners and employers! As the further education system continues to develop it has been immensely important for us to understand the needs of our customers. The next year is set to bring about a whole new approach to vocational learning in the industry. I’m sure you’ve heard recently in the news that the Government has placed even greater emphasis on the importance of vocational learning in a bid to tackle unemployment levels. So with this encouraging news we intend to closely focus on our industry employers business needs to help them attract, retain and develop talent, improve service levels and give UK hospitality a boost.” Business planning for the year ahead is underway and our desire to be the leading provider, delivering quality learning and development solutions and learning to the hospitality sector, is as strong as ever! We are passionate about making a positive difference to the individuals we train and on the industry as a whole. Our mission will remain true to our core values and we set to make 2013/14 one of the best years for establishing and strengthening our relationships with our existing customers and partners.

Spirit Pub Company smashes their Greene King 1,000 apprenticeship milestone develops next generation learning

Our partner, Spirit Pub Company, has recently announced that they have had passed the 1,000 mark for the number of candidates on their apprenticeship programme.

When Dave Cox, licensee of The Anchor Inn in Thornbury, South Gloucestershire, heard about the BII Level 2 Apprenticeship in Licensed Hospitality, he recognised this as a potential solution to a staffing issue. Dave has been at the Anchor for seven years, following a career in the Met Police, and throughout that time he has employed a young man, Jack Somerfield, who began as an ‘odd job’ worker at the age of twelve and has now progressed to bar and cellar work. Jack, now 18, has learning difficulties and after spending some time at college, realised that he needed to seek an alternative career. Dave recognised Jack’s ability and had been developing his skills as a member of his bar team but the introduction of the apprenticeship presented a clear opportunity to formalise the training and allow Jack to gain a qualification for his talents. With the support of Charnwood’s training officer Liz Roche, along with Dave’s mentoring skills, Jack is now on his way to achieving a well deserved qualification. Dave said: It hasn’t always been easy and Jack struggles with some of the technical qualifications, but it is clear that he has a lot of ability in his practical skills and we intend to persevere to bring this to a positive conclusion and give Jack the recognition he deserves.” Jack is thrilled with the opportunity he has been given and said: “I love working at the Anchor and look forward to completing my apprenticeship.” Dave is a strong believer in the value of training, having undergone a number of BII courses himself, and ensures that all his key staff have a Personal Licence. In addition, the Anchor is used by local schools as a venue for work experience, which Dave is happy to support, sometimes involving youngsters with special learning needs.

We are helping Greene King revolutionise the way new team members at its Hungry Horse pubs develop their high standards of food preparation, presentation and service at 200+ sites across the UK.

SAY HELLO TO HOSPITALITY Hospitality is the fourth largest industry in the UK, it employs around 2.68 million people and creates nearly 100,000 jobs each year. Hospitality managers who work hard and get qualified can earn an average of £30,000. So if you’re considering your career options come and say hello to hospitality. With an entertaining and lively atmosphere, no day is ever the same in hospitality. We are running study programmes, traineeships and hospitality work academy’s for young people and adults who are considering a career in hospitality and want to gain essential skills, our study programmes are packed with fun activities to help you such as improving English and maths skills, confidence building and meeting new people, help you to get ahead and start work.

To find out more email us

We have worked together in partnership to develop a series of easy-to-use training apps that are accessible on both smartphones and tablets. Three specific subjects have been chosen to be the focus of an initial selection of 14 apps: steak grilling, burrito preparation and balloon modelling. Each one, accessed via a QR code, contains a video demonstrating the activity being performed perfectly. The apps are used to train new Hungry Horse team members, for both one-to-one coaching sessions and for refresher training. A key benefit is that new recruits do not have to wait and ask for assistance; they can be independent in their learning and have immediate access to a library of skills and industry knowledge. On the back of the initial success, further apps are now being developed on a range of other topics.

charnwood news LOOKING TO RECRUIT? A problem shared! They say a problem shared can be a problem halved and we already understand that recruiting somebody new into your business can stretch your budget and has no guarantees. So this is why our team have worked extremely hard to find a solution to your problems.

MISSED THE WINDOW? If you’ve thought about studying for a new qualification but you’ve never been able to afford it, the new 24+ advanced learning loan could help you get started. Learners aged 24 or above, who wish to study a Level 3 or Level 4 qualification in hospitality will be able to apply for an advanced learning for all 2013/2014 courses which have started on or after 1st August.

Am I eligible?

We train young people, every day across the country, who are eager to find a way in to hospitality to fulfil their ambition and start a meaningful career.

Anyone studying for a Level 3 or 4 qualification aged 24 or over on the first day of their qualification, there is no upper age limit.

We do all the hard work for you!

Anyone resident in the UK and having been resident in the UK for the past three years are eligible to apply.

Over four weeks, we help people to understand the opportunities, job roles and skills required to be successful in today’s industry. From this they take away oodles of valuable knowledge and a portfolio full of essential qualifications such as food hygiene and health and safety so that they are ready to start work with you. Once we have understood the needs and nature of your business, we pick the most suitable candidates for you to have a chat with, or trial on work experience to see how they would fit into your business.

What can I borrow? The minimum loan amount is £300, and is flexible - you can borrow all of the tuition fees or only part, and pay the rest yourself. For more information please contact us on or visit

When you find the right candidate we will continue to train them in line with your business needs such as improving service standards or increasing your profit line.

It’s a win-win situation. Not only does this give young people a real chance to begin a career, you, as an employer will have found a perfect team member for your business.

The ultimate, must-have apprentice card

Plus, if you take on a new apprentice aged 16 to 24 years, your business could receive a grant of up to £1,500. NTICE


AGE 16 to 24 is a Government grant available to help tackle youth unemployment and the economy. It has already helped thousands of employers to grow their business by recruiting an apprentice. AGE 16 to 24 is available until 31 December 2014, subject to eligibility and availability.

Interested? Find out more. Speak to one of our business advisors or training officers next time you see them or email your contact details to and we’ll give you a call.

A year’s worth of savings on all the things you love. Buy your discount card now for just £11 at

TO SUBSCRIBE FOR AN E-VERSION OF THIS NEWSLETTER, SEND AN EMAIL TO ENQUIRIES@CHARNWOOD.CO.UK Training Group, Charnwood Academy, 0845 437 4000 Charnwood Sutton Road, Kirkby-in-Ashfield, Nottinghamshire NG17 8HN

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