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MARIANA needs coffee during class break Why go?

SCAD cash

Walking Uploading recipe online

Going to Jittery Joe’s booth

Queuing up to order

? SENSORY IMPRESSIONS

Hearing: Greeted by Jittery Joe’s staff

ONSTAGE EMPLOYEE ACTION

Greeted by Jittery Joe’s staff

BACKSTAGE EMPLOYEE ACTION

EMOTIONS

Organizing booth

Unfreezing food

Excited

Excited

Picking random paper in bowl for order

Agreeing on order picked

Touch: choosing a paper “order”

Ordering

Wondering

Paying fixed price

Order is already ready

Touch: Grabbing order

Hearing: Exchange with Jittery Joe’s staff

Jittery Joe’s staff and customer interaction “Hi so what’s the pick?”

Making sure everything is in order

Leaving with order

Employee collecting money

Walking back to class

Taste: Eating/drinking order

Employee giving order

Closing booth

Unfreezing more food

Attentive

Satisfied

Cleaning

Counting money made during the day and making sure it fits with the number of orders sold

Ordering frozen food (every week)


Jittery Joe's Blueprint transforming