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REPORT REFERENCES Appelrouth, S. and Edles, L. (2008). Classical and contemporary sociological theory. 1st ed. Los Angeles, Calif.: Pine Forge Press. P.465. Arthur, R. (2014). Social Media Focus: Instagram. [online] WGSN. Available at: http://www.wgsn.com.ezproxy.ntu.ac.uk/content/report/Marketing/Communication_Strategy/2014/April/social-media-focus--instagram.html [Accessed: 14 May. 2014]. Bagdare, S. and Jain, R. (2013). Measuring retail customer experience. International Journal of Retail & Distribution Management. [online] 41(10), pp.790-804. Available at: http://www.emeraldinsight.com/journals. htm?issn=0959-0552&volume=41&issue=10&articleid=17096587&show=html [Accessed: 20 May. 2014]. Bearne, S. (2014). Selfridges named world’s best department store - again. [online]. Drapers Online. Available at: http://www.drapersonline.com/news/multiples/selfridges-named-worlds-best-department-storeagain/5060152.article#.U4heE8Zur1o [Accessed: 10 May 2014]. Bonnington, C. (2014). The Trouble With Apple’s Touch ID Fingerprint Reader | Gadget Lab | WIRED. [online] WIRED. Available at: http://www.wired.com/2013/12/touch-id-issues-and-fixes/ [Accessed: 29 May. 2014]. Braun, D. (2014). The Importance of Customer Engagement in Achieving Omni-channel Success. [online] Pickntell.com. Available at: http://www.pickntell.com/wp/2014/03/10/the-importance-of-customer-engagement-inachieving-omni-channel-success/ [Accessed: 20 May. 2014]. Channel4.com, (2014). Liberty of London - 4oD. [online] Available at: http://www.channel4.com/programmes/liberty-of-london/4od [Accessed: 21 April. 2014]. Cole, S. (2013). Macy’s begins pilot test of Apple’s iBeacon in flagship New York, San Francisco stores. [online] Apple Insider. Available at: http://appleinsider.com/articles/13/11/20/macys-begins-pilot-test-of-applesibeacon-in-flagship-new-york-san-francisco-stores [Accessed: 10. May 2014]. FITCH, (2014). The Joy of Shopping: It’s All in the Mind. Gelfand, M et al. (2010) Advances in Culture and Psychology. 1st ed. P.267. Gill, A. (2013). Retail Strategy; Selfridges & Co vs Liberty & Co. London, p.9. Harvard Business Review, (2010). Branding in the Digital Age. p.64. Hickey, S. (2014). Fashion retailers eye up image-recognition apps for smartphones. [online] the Guardian. Available at: http://www.theguardian.com/business/2014/apr/20/fashion-retailers-image-recognition-appssmartphones [Accessed 14 May. 2014]. Leah, H. (2013). Ten minutes to design and print your own T-shirt on the high street .[online] The Guardian. Available at: http://www.theguardian.com/fashion/2013/nov/27/liberty-topman-instant-print-t-shirt [Accessed: 15 May 2014]. LS:N Global, (2013). Pure Jeanius: Selfridges Opens Denim Department. Ltd., T. (2014). The use of smartphones in-store | FITCH. [online] Fitch.com. Available at: http://www.fitch.com/think-article/the-use-of-smartphones-in-store/ [Accessed: 14 May. 2014]. Martin, C. (2013). Mobile Influence: The New Power of the Consumer. 1st ed. Palgrave Macmillan, p.115. McHugh, S. and Yarmey, K. (n.d.). Near field communication. 1st ed. p.23. Mintel, (2012). Retail app trends: top five. p.4. Mintel, (2012). Smartphone Purchasing Habits. p.7. Mintel, (2013). Social media best practice: Sephora. p.2. Moore, M. (2012). Interactive media usage among millennial consumers. Journal of Consumer Marketing, [online] 29(6), pp.436-444. Available at: http://www.emeraldinsight.com/journals.htm?issn=0736-3761&volume=2 9&issue=6&articleid=17050944&show=html [Accessed: 20 May. 2014]. Morley, D. (2011). Understanding computers in a changing society. 1st ed. Boston, MA: Course Technology, Cengage Learning. P.113. Palacio, B and Vit, A (2012). Graphic Design, Referenced: A Visual Guide to the Language, Applications, and History of Graphic Design . London: Rockport. P.172. Phillips, T. (2013). Best Loyalty schemes and rewards. [online]. Mirror. Available at: http://www.mirror.co.uk/money/personal-finance/best-loyalty-schemes-reaping-rewards-2298166 [Accessed: 10 May 2014]. 66

Liberty London report  
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