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Service Profile

Quality. Knowledge. Solutions t: 01423 873666 | f: 01423 873444 | e: sales@beaucare.com

www.beaucare.com

FS 596319

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Beaucare® are the UK’s leading supplier of stand aids

Introduction

Beaucare® Medical Ltd is the UK’s leading supplier to care homes and the healthcare industry, offering a full range of medical equipment and disposables, along with a dedicated servicing division.

Beaucare’s range of hoists offer a solution for everyone

Beaucare® install and maintain a massive range of scales Supply and installation of nursing baths

Why use Beaucare® for your Servicing and LOLER needs?

• • • • • • • •

Reliable & professional team of engineers Nationwide coverage Diverse product knowledge including; Arjo Huntleigh, Gainsborough, Oxford, Harvest, Guldmann, Invacare and other major brands. 24 hour response time A full range of spares for an extensive variety of products Established manufacturer relationships for swift delivery of parts Dedicated service support team Safe contractor accredited

Due to an increased demand, the service division at Beaucare® has grown rapidly over the last decade and offers a comprehensive and robust maintenance program for equipment in care homes and the healthcare industry. As a successful company, Beaucare® work within industry guidelines and are accredited with ISO 9001 quality standards.

Service Capabilities

The dedicated team of service engineers undertake servicing, maintenance and repair of all care home equipment. Understanding that care home equipment is vital for everyday use by carers and patients is at the forefront of Beaucare’s® service department, ensuring that all equipment is in working order, all the time.

Equipment maintained:

• • • •

Patient hoists Standing & raising aids Ceiling track hoists Slings

• • • •

Baths Bath lifts Profiling beds Wheelchairs

• •

Mobility equipment Scales

Equipment Testing

Ceiling track hoist installation

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Beaucare® put all equipment through rigorous testing and carry out a thorough inspection every time. The engineers will only pass equipment inspections after meeting all of the stringent criteria, using a tried and tested checklist.

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Maintenance Agreements

Beaucare’s service division offers full servicing programmes to all care homes, hospitals and other healthcare industries. Using a non-contractual agreement, Beaucare® keep a personalised servicing record in order to track when equipment is due for inspection under LOLER regulations.

12 Month / 24 Month Service Agreements • •

PRICE LOCK - The price is secured for the duration of the agreement Choose between servicing only, LOLER Inspection or both

Gemma Johnso n: Service Manager

PDF Certificates • •

All certificates are emailed upon completion of inspection Quotes for any repairs (if applicable) are issued with certificates

Online Portal •

Beaucare® has a bespoke online web portal which allows customers to log in and view certificates from recent and historical inspections

Service Support Team •

The professional service support team at Beaucare® keep track of LOLER inspections and other servicing dates, notifying the customer in advance to arrange a convenient inspection date. Fully trained staff are there to offer help and advice over the phone, avoiding unnecessary call out costs where possible

eer h: Engin it m S d r Richa

Engineers

The Beaucare® engineers are all fully trained and LOLER certified. • • • • •

Provide nationwide coverage and support Proactive training with a range of manufacturers for new and existing equipment Regular reviews of MHRA alerts and manufacturer updates Impeccable service - smart, reliable, trustworthy and swift Hold ECS cards and are fully ECS health and safety assessed

Bernie Howe : Engineer

Repairs

The Beaucare® service vans carry a full range of parts and spares from an extensive variety of manufacturers. The majority of repairs are carried out on site, on the same day as the initial visit. The Beaucare® workshop has been specifically designed for the testing and repair of equipment including mattresses, scales and hoists. Equipment which cannot be repaired on site is collected and returned to the workshop, where the item will be repaired and despatched as quickly as possible. If the item is essential to the home, Beaucare® will, where possible, provide loan equipment until the repair work is complete.

Cost Reduction

eer ith: Engin m S e v a D

The Beaucare® service division offers a high quality service, at an extremely competitive price. Never compromising on safety, Beaucare® are able to save customers money, wherever possible. Using bespoke software the service support team are able to monitor spending on individual equipment and offer unbiased advice on whether items are beyond economical repair. Beaucare® Medical are able to offer discounts on equipment replacements to our customers.

Bradley McC oll: Engineer

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LOLER Certification & Servicing LOLER inspections are required every six months for all hoists and slings. Care homes would receive on completion of inspections, certificates for their records, these are also downloadable from our website. Why use Beaucare? ✓ ✓ ✓ ✓ ✓ ✓ ✓

The TERMS

5M Public Liability Insurance CRB checked and LOLER certified engineers 24hr Service Response – Engineer to attend within 3 Working Days maximum Loan Equipment Available – Next Day Delivery Nationwide Cover – All homes within the group covered Dedicated Engineer to each Home – Build relationships and complete all jobs Numerous Supplier Accounts already established – Parts easily obtainable for vast range of equipment

New customer OFFERS • • • • • • •

£28.50 LOLER Hoists including Bath Hoists - 6 Monthly requirement £3.00 LOLER Slings- 6 Monthly £48.00 Call Out for service calls £28.50 Per half hour labour charge £25.00 Annual Scales Inspection (With LOLER Inspection) £25.00 Annual Wheel Chair Inspection (With LOLER Inspection) NB Parts and repairs may incur additional costs

• • • • • •

No call out fee for LOLER inspections, charged per item 24 hour service response ONSITE repairs, while undertaking LOLER inspections Profiling Bed & Mattress Inspections can also be undertaken – Annually Bed relocation service available for Care Homes - £28.50 Minimum invoice charge for call outs/LOLER £50

Bed & Mattress Inspection Charges • • •

1-9 £28.50 each 10-19 £21.50 each 20+ £15.00 each

If you have any queries or wish to proceed, please do not hesitate to contact the sales team calling: 01423 873666 and selecting 2 for service.

Brands of

Beaucare® Medical Limited

FS 596319

Beaucare Medical Ltd Hornbeam Square West, Hornbeam Park, Harrogate, North Yorkshire, HG2 8PA t: 01423 873666 | f: 01423 873444 | e: sales@beaucare.com

www.beaucare.com

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