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Charles W. Callender II - (B.S. , MCSE, MCP, CCNA, CISSP) 617 Hummingbird Ct, Murphy, TX 75094 • (972) 983-9150 •

~ INFORMATION TECHNOLOGY EXECUTIVE ~ INFORMATION TECHNOLOGY ~ SOFTWARE DEVELOPMENT ~ STRATEGIC PLANNING Company Executive and IT Leader: I have been fortunate to enjoy an IT career that has included key positions with companies in several different industries, including the U.S. Marine Corp, Healthcare and Telecommunications and Manufacturing. Turnaround Management / Technology Advancement: Over the past 15 years I have utilized technology knowledge gained from research of major corporations and best practices throughout the industry. My track record consists of increasing efficiencies, reducing costs and streamlining operations in a wide range of areas. Proven Record – Across All Major Corporate Functions: I am knowledgeable in many areas of executive management, including developing and managing IT operations throughout the U.S. and building stable, innovative IT solutions to streamline a company’s growth potential. My broad knowledge of managing finances and consistently exceeding company objectives by maximizing gains in revenue and profits are just a few of the areas I have excelled in throughout my career. Military Experience: My career as a U.S. Marine has provided me the skills, leadership knowledge, and drive to succeed at the business goals and leadership challenges set before me. EDUCATION  

M.B.A. – Information System Management – Currently attending classes (Expected Graduation Date: 11/1/2011) B.S. – Business Computer Information Systems SELECTED ACHIVEMENTS & SKILLS

Planning and Operations. While serving in the U.S. Marine’s I planned operations that included logistical hurdles in excess of transporting over 5000 troops across the world. As the CIO for Title Texas I planned and managed the roll out of VOIP covering 30+ locations. While the Director of IT for the City of Murphy I relocated to total city operations, including Police and Fire with no down time. I planned and established Murphy’s first 911 system.

Developed Network Solution that saved $1.2 million in annual expenditures. As the CIO of Title Texas I recognized the need to streamline network capacity and utilization. Over a one year period I created a 30 host scalable enterprise network that provided for VOIP and additional storage and retrieval processes. This included managing and designing a web based Title Closing system. Through this I was able to save the company $1.2 million in expenditures for document management and phone system hardware. In addition this upgrade cut labor costs and time by huge margins and provided faster response times to end users and clients.

Company merger with technology integration. While at Title Texas I successfully created and implemented a strategic plan to integrate multiple operational divisions including enterprise network operations. Through this integration I was able to cut support costs, labor costs, and technical response time by 30%. While at Legacy I designed new process to integrate business partners to facilitate better turnaround times.

Technology Relocation and Advancement. As CIO of Title Texas I designed and executed the relocation of data operations into an Internet Data Center. As the Director of IT for Legacy Consulting I was able to streamline the medical claims processing by enhancing the design of the user interface. This in turn provided faster turnaround, better results and saved the company money.

Skills: Exceptionally strong written and verbal communication skills. Highly personable and capable of working with all staff across the organization, including major corporate boards. Proficient in solving problems and implementing solutions under tight deadlines. Hands-on executive, capable of efficiently managing all levels of budgets. CAREER OVERVIEW AND EXPERIENCE

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Quality Trailer Products – Director of Information Technology 2010 – Present Tel-Tron Technologies – Sr. Project Manager 2009 - 2010 Legacy Services – Director of Infrastructure and Front-End Operations 2007 – 2009 City of Murphy – Director of Information Technology 2004 – 2007 Title Texas – Chief Information Officer 1999 – 2004

Charles W. Callender II - (B.S. , MCSE, MCP, CCNA, CISSP) 617 Hummingbird Ct, Murphy, TX 75094 • (972) 983-9150 •  US Marine Corp – Information Officer/Logistics Chief 1993 -1997

PROFESSIONAL EXPERIENCE Director of Information Technology – 2010 – Present

Quality Trailer Products Role: Manage the IT team in support of 45 offices nationwide while providing technical guidance to other management to facilitate strategic growth including the implementation of new technology to increase efficiencies. Provide technical vision and leadership for the IT department. •

Designed new technology server center

Provide planning and oversight to setup network management and monitoring

Designed and manage the implementation of Voice over IP

Planned and Managed the development of the Digital Sales System including the web based catalog

Establish digital documentation system

Oversee change management

Budget management and planning

Sr. Project Manager – 2009 – 2010

Tel-Tron Technologies Role: Design wireless networks to provide emergency response abilities to assisted living communities. Develop installation teams. Present project plans to presidents and CEO’s of divisions. Oversee the installation and ensure timelines are met. •

Travel 75%

Develop Wireless Mesh Networks

Present the Project Plan to Upper Management

Oversee the installation

Ensure deadlines are met

Create and manage installation teams

Manage Installation budgets ($75 - $250K)

Charles W. Callender II - (B.S. , MCSE, MCP, CCNA, CISSP) 617 Hummingbird Ct, Murphy, TX 75094 • (972) 983-9150 •

Legacy Services – 2007- 2009

Director of Infrastructure and Front-End Operations Role: Provided IT leadership for a large technical team while supporting a multi-million dollar budget and technology located across the nation. •

Managed a high performance team to plan and implement technology

Managed Infrastructure design and capacity planning

Spear Headed and Implemented Operations for Claims Processing Center

Oversaw Development and Design of a Web Based Technology

Develop and Maintain Disaster Recovery Plans

Establish SOP’s

Develop Annual Budget and Growth Strategies

Meet Prospective Clients to Discuss Needs and Contracts

Managed datacenter operations

City of Murphy - 2004 – 2007

Director of Information Technology Role: Establish a strong technical foundation that will provide the city staff the ability to be efficient while ensuring community services are able to provide the highest level of security and response. Provide leadership and vision to the IT team to ensure city technical objectives are achieved. •

Designed & Rebuilt Network Infrastructure to include VOIP

Managed city wide technical requirements

Supported Police, Fire, Public Works, Courts, and City Council

Designed and implemented ERP upgrade

Managed network and physical security

Annual Budgeting

Developed Disaster Recovery Plan

Developed Policies and Procedures

Established security for NCIC and TLETS (FBI Criminal History System)

Oversaw the setup of ICS Computer Aided Dispatch (CAD) and 911 system

R & D Evaluation

Charles W. Callender II - (B.S. , MCSE, MCP, CCNA, CISSP) 617 Hummingbird Ct, Murphy, TX 75094 • (972) 983-9150 •

Title Texas – 1999 - 2004

Chief Information Officer Role: Provide technical vision, leadership, and strategic planning to maximize profitability while building in efficiencies. •

Design, Rebuild and Manage Enterprise Network Infrastructure

Developed and Implemented Server Migration Plans

Developed Banking Transmission Software (Complete Pay)

Assisted in the Development of web based ERP system (Paperless Closer)

R & D Evaluation

Managed Network Security

Managed Training & Implementation

Managed Server Support and Design

Annual Budgeting

United States Marine Corps – 1993 - 1997

UNIT INFORMATION OFFICER/ LOGISTICS CHIEF (HMH-464) Role: Facilitate global planning and operations for tactical, strategic, and training purposes. Provide technical guidance and support to unit operations. •

Assisted in the implementation of Banyan Vines across a WAN.

Maintained and setup local users.

Troubleshooting any network problems.

Preformed the conversion to a Windows based OS.

Developed security policies for Internet access.

Developed equipment load plans for ships, aircraft, and rail movement.

Established guidelines for equipment, troop movement.

Setup any necessary communication requirements for troop movements.

Charles W. Callender II - (B.S. , MCSE, MCP, CCNA, CISSP) 617 Hummingbird Ct, Murphy, TX 75094 • (972) 983-9150 •


Entrepreneurs Organization – Member Since 2007

CIO Advisory Board – Member Since 2002

World Federation of Technology – Member Since 2009

AWARDS • • • • • • • • •

Navy/Marine Corps Commendation Medal Navy/Marine Corps Achievement Medal x2 Joint Service Achievement Medal Marine Corps Expeditionary Medal Armed Force Expeditionary Medal NATO Medal National Defense Medal Good Conduct Medal USMC Letters of Commendation x2

Charles W. Callender II - (B.S. , MCSE, MCP, CCNA, CISSP) 617 Hummingbird Ct, Murphy, TX 75094 • (972) 983-9150 •

COMPUTER SKILLS Operating Systems: • Windows 2000 -2008 Server Programming: • MS Visual Basic 6 • VB.NET Application Software:


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Microsoft Exchange 2000 - 2007 Citrix Presentation Server 4.5 Microsoft SQL 2000 – 2005 (Clustering) Symantec Anti-Virus Corporate Edition SharePoint

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Dell Cisco Pix Compaq Netgear Packeteer Juniper Net Screen Avaya IP Office Adtran

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Windows 2000 – Windows 7


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SAP Business Objects – Crystal Reports Backup Exec 8.5 - 11d Great Plains Avaya IP Office Track-IT 7.0 Clarion 3x

3COM HP Radguard Linksys Firebox Intertel EMC CX300 SAN

Charles Callender  

Charles Callender's Resume