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CLC’s quarterly newsletter - keeping you connected

the team, Jason and John, in order to support a wider spectrum of subjects. With developer and more in-depth problem solving skills we will be much more efficient in solving your queries. We have also moved Rosie Haighton into this department to carry on developing the community and creating solutions within the community site to help with some of the common day-today queries. We are launching a new service called Admin+ where you will be able to effectively outsource some of the Moodle administration if you don’t have the resources internally - this has been something we continue to get asked for so let me know if you think this could be useful.

I would like to welcome everybody to our very first edition of Broadcast. The world may have gone digital, but there is still a place for the old fashioned printed newsletter- something to read on the bus or the train or simply with a cup of tea and a custard cream! However, a digital version is available for those of you who prefer it! Thank you to those of you who responded to the letter I sent out in February, I even met up with a couple of you. The purpose of the letter was to start the process of shaping the support team in our restructure and to help move us towards a solution that will most effectively serve the needs of our members. So, first things first, we have changed the name from Technical Support to Customer Support. Although we always refer to you as “Members” we felt “customer-support” encompassed everything that we strive to provide. We have added two new people to


The Customer Support Department will also start running regular training sessions that you and your people can attend, ranging from Moodle training, authoring tool training and “surgeries”, and what ever else you need... you tell us! One of my roles at CLC is to constantly scour the industry for potential partnerships and negotiate special discounts for our community. The team here has even come up with a superhero version of me that I will let you find in this newsletter. I particularly love doing this and it means I get to meet some really interesting people. Recently I met up with Jo Keeler from Belbin, who has not only agreed a fantastic CLC discount and to come along to the July Members Meeting, but I also managed to convince her to let us film her for The Expert Series. I approached Jo after one of you said you were planning to use Belbin Team Roles as part of your staff development, and I would like to encourage any of you wishing to work with a potential supplier, to think about me with my begging bowl and how I like to negotiate a healthy discount! On a more strategic level, I am looking for volunteers to form a CLC Advisory Board. As we grow and expand, both in terms of numbers and services, we need to make sure we are evolving with a close eye on the current and future needs of the group - covering a wide spectrum of areas from working on the


agendas for the Members Seminars and Conferences, to conducting research, to shaping the technical road map through to testing future solutions. Ideally, I would like to form a board of about four or five CLC members and a couple of people from the corporate world. I will be putting together more information and a formal process for applications but in the meantime, if you are interested, please let me know. After a hectic start to the year, it is good to see the rest of it really starting to take shape. I would like to thank everybody for their support, for their patience and for helping us create such a fantastic community.

INSIDE THIS ISSUE TECH UPDATE 2 +Admin CLC Developments Helpdesk Twitter

MEMBER INSIGHT 3 Review: CLC Seminar

COMMUNITY 4 The Learner Speaks but are we listening?

GUEST SPEAKER 5 Perry Timms: Putting Social Technolgies to work

COMMUNITY CATCH UP 6 Community Site Update

FREE RESOURCES 7 Up-to-date information on what’s available

DATES FOR YOUR DIARY 8 Events, on and off line


T E C H U P DAT E We’ve been busy here at the CLC and would like to let you in on some of the technical updates and developments we’ve been working on...

twitter We know some of you are already using this great tool, and we’d like to start giving you the latest updates from the technical team. Please search for

#CLCTechnical For those who are new to Twitter, we will be creating video tutorials on how to get started!

Developments NON-POP UP COURSEWARE We have recently released new courseware designed to open in the same browser window. This will eliminate issues with pop-ups as well as loss of tracking when courses aren’t closed down correctly due to the incorrect window being closed. Now it’s all in the same window you just need to remember to use the ‘Exit’ button within the course to make sure progress is saved. It is not essential that you update these courses, however training and help guides are available for you. Take a look at the Member Forum tab in the Community Site and choose ‘Share’ and then ‘Course Share Database’. It will take you to a new window where you will need to search for the file ‘Non pop-up courseware’.

Admin+ Looking for support with your everyday Moodle tasks? We’re introducing Admin+ for those who find Moodle a bit daunting. What type of work would be included? + Bulk uploading new users to your site + Setting up and scheduling reports + Cohorts and courses We are looking to hire someone to give you on-demand support, 5 days a week. Admin+ will incur additional costs to your subscription, please get in touch for more information.

REPORTING TOOL We have been working hard on a new reporting tool and our Membership+ members are currently in the process of testing this out. Once we have processed feedback you’ll be able to pull the reports out that you need, right when you need them. When exporting the reports they will be super-fast and will no longer time out. NEW HELPDESK STAFF Resources here at the helpdesk have been stretched over the last few months and you may not have been getting the quick response you are used to. To cope with increased demand we have two new technical team members, John Timberlake and Jason Sell, who will be here to assist you and take over a lot of the helpdesk queries. This is great news for us at the CLC and we hope it is for you too!

Helpdesk The CLC helpdesk is designed to support members with Moodle and courseware errors. In our efforts to support you we ask that you follow a few key points when getting in touch. Please…

• Include a screen shot in your email to show us what you can see • State the course as well as the module • Tell us the slide number • State the browser type (ie Internet Explorer, Firefox) and its version PLEASE NOTE: Issues are prioritised in terms of their urgency and to keep membership costs as low possible there are limited technical staff on hand. Want more support? Take a look at Admin+

Contact CLC helpdesk if: • You can’t get into your site • Courses aren’t launching • You’re not receiving the reports you have scheduled • Scores aren’t tracking correctly • You get error messages 2 @CharityLearning


REVIEW CLC Quarterly Seminar {6th March} By Sabina Talib, Project Officer at National Deaf Children’s Society (NDCS) The CLC Members Events was once again well worth the attendance – fun packed of interesting presentations and discussion plus a chance to meet my CLC friends, as well as make a few more! The event kicked off with an impressive success story from the Royal Voluntary Service who have been with the CLC four years and within those four years there has been some impressive progress. In year one there was a total of 968 modules completed. By year four however, in one month alone – 1,400 modules have been completed... hang on let me get my calculator out –that’s a 94% increase in modules completed per month. WOW! So how did they do it I hear you all ask? Well here are their top four tips: 1. Fix it –They changed their eLearning home page to make navigation around the site easier and fixed all their logging on problems, removing any barriers to access. 2. Change – they revamped and relaunched their site with a new name and a new character to dissociate it from its previously not so cool cousin. 3. Communications – They became best friends with the communications team -plenty of cakes and chocolates then! They utilise ALL communication avenues available to them on a weekly basis as well as holding eLearning sessions for those who wish to complete their compliance modules with others. 4. Challenge – they allowed their modules to be challenged by their learners by setting up feedback and engagement sessions –leading to improvements, increased video content and resources. There was plenty more they shared, including that fantastic quote from Dr Peter Honey who used the saying “You can lead a horse to water, but you can’t

make it drink”, in reference to eLearning. His message was that you can introduce a learner to eLearning, but you can’t make them do a course – what you can do is ensure their environment is conducive to learning and there are no obstacles in their way if they did choose to eLearn. The best thing was their use of in developing an introduction presentation to their eLearning – it made us all giggle. Other fab things about the day (and yes I quite happily use the word fab!) were: 1. The practical Moodle workshop run by Ian Ross (CLC), who showed us how to add badges to Moodle. It really got me thinking about how we could utilise them. I think we’ll start by awarding a badge for completing all units within the IT modules. It’ll also be great when we get our bespoke compliance modules on Moodle to be able to award a badge for everyone that is ‘compliant’! Check out the badges you can add by visiting www. 2. The Speed Geeking – which is good fun. The presenters are unable to keep up with how many times they have presented, but for us – we only hear it once and in a small enough group to be able to ask questions that relate directly to our work– perfect. 3. Nelly – yes Nelly the Elephant – not there in person (or elephant) but sharing with us a question bank based system that can help to retain learning. Nelly was developed on the basis that you cannot evidence learning in the same was you can evidence ‘attendance’ or ‘completion’. Nelly is able to take your learning contents and create a large bank of questions from it. Two to three of these questions are then randomly sent to learners on a daily basis (for as long as you want to receive them) to check if learners have

email: for information on workshops and the Members’ Seminar on 10th July

remembered. To find out more, talk the CLC to get a charity discount. 4. Cartooning for Communicators - as always there is someone that presents at a CLC event that is inspirational and thought provoking and Martin Shovel from CreativityWorks was exactly that. “Can you draw?” he asked – nope, I am absolutely hopeless. “Just because you can’t draw like Picasso doesn’t mean you can’t draw. Then he got us to draw cartoon faces. The eyes give direction and the mouth and eyebrows give expression. I don’t think I will become an illustrator as a result but I’m interested in utilising emoticons as part of presentations and eLearning communications. There was so much more offered on the day with Laura Overton’s workshop on engaging learners; Martin’s Speed Geeking presentation on Clear Lessons; a mini LinkedIn workshop; tips on Moodle; updates on all things CLC and plenty more. Hopefully you will come see for yourself at the next member’s event on 10 July!

Have your say! Do you have an exciting project you would like to share with us? Or maybe you would like to review one of the member events? Get in touch with Rosie Haighton to talk through your ideas on 08451 707 702 or About the author Sabina works within NDCS Operations as a Project Officer. Current projects utilise her learning and development background in order to analyse, plan, introduce, and evaluate learning and development opportunities for staff. One of Sabina’s core projects was the launch of eLearning via Moodle which won the recognition of a Charity Learning Award in 2013. 3


The learner speaks but are we listening? By Laura Overton, Managing Director of Towards Maturity

When resources are tight, it’s important that we learn from each other rather than spending precious time reinventing the wheel. For a number of years the CLC have been working with Towards Maturity so that L&D leaders can benchmark with each other and with others outside of the sector to quickly learn and apply lessons of effective practice. Our new study Innovative Learning in the Charity Sector* shows that this is really paying off, with CLC members twice as likely as nonmembers to report that they have noticed positive changes in staff behaviour, that productivity has improved, and that training is more cost effective. The same report highlights that 3 in 5 L&D leaders in the Charity sector in generally say that reluctance by learners

Why not join us at the next CLC meeting - 10th July? to learn with new technology is still a barrier to further adoption. But how much do we really know about the way our staff actually learn what they do for their job? The Learner Voice is a new report from Towards Maturity that aims to help L&D managers challenge their assumptions about 4 @CharityLearning

workplace learning and to identify new opportunities to connect with and engage their staff. Insights in this study have been drawn directly from staff themselves, and have been gathered from the Towards Maturity Learning Landscape Audit**. This study doesn’t ask about what learners want, it investigates what they already do! Each organisation has a unique profile of learner behaviour due to their culture and line of business but there are some trends across all of the businesses that we could not wait to share. We’ve captured findings in the Learner Voice in order to stimulate a discussion about the way that L&D supports learning in the organisation. The Learner Voice Part 1 draws on insights from 2,000 learners from a range of companies across the private sector. It sheds light on some interesting differences in role, responsibility and time in job. However we do not report on differences in approach as a result of age as there weren’t any! Unsurprisingly we found that collaboration is king - 86% say working in collaboration with other team members is essential or very useful. The classroom is not dead - 64% still find this very useful however 88% of staff agree they like to learn at their own pace.

We also compare some of the learner findings with some of the feedback from L&D professionals in our 2013-14 Towards Maturity Benchmark***. We leave it to the reader to decide if L&D are tuned into the learner voice! Why not download the Learner Voice Report today - does this resonate with what is happening in your organisation or do you think that learners in the charity sector are fundamentally different? Why not join us at the next CLC meeting on 10th July to discuss? Download at www.towardsmaturity. org/ spotlight-report * ** *** About the author Laura Overton is the Managing Director of Towards Maturity, an independent, not-for-profit benchmark organisation that helps businesses examine their learning culture, with a view to improving their business bottom line.


Putting Social Technologies to Work By Perry Timms

There are certain phrases you are unlikely to hear and one of those that springs to my mind is, “Please don’t put your mobile phone down, I’d love you to spend some more time using it.” The mobile device is often a much demonised instrument, accused of destroying social fabric; causing antisocial behaviour; users not being in the moment.

Don’t put your mobile down, spend more time using it! This is not a prose about using mobile phones but it is about a window to a world of learning in the workplace via social / digital media / technologies. I tend to use the term social technologies, as it is technology that enables more of the socialising. Media feels a bit “over-produced” for my liking. I love the spontaneity and sharing through “social” (as we shorthand it anyway). Indeed the term “Social Networking sites” already seems a bit passé. We are talking more and more about things BEYOND sites that connect people, and allow them to chat online. We’re now talking about a suite of applications (Apps); internet-accessible programmes; free open-sourced software, where people can build their own applications in; and visual digital media, either static or animated. And we are now all experiencing the first wave of consumer built / bought / available technology (hardware and software) that exceeds the pliability, usefulness, and range that corporate technology provides. Compared to the app market place, the corporate IT system is like comparing a digital watch to a grandfather clock. Tells the time, but it’s a hell of a job to get onto my wrist... So how do we make great use of the technology we have in our pockets, bags, and rucksacks?

Here are my thoughts on how to make the most of social technologies without having to navigate your corporate firewall. Firstly, open up a conversation - on your internal social platform if you have one to ask how willing people would be to do work related learning; researching; and sharing via social platforms using their own device. You can ask what devices and platforms people already use and what apps and sharing processes they already deploy. Not an audit, but get a feel for the way people are using their own device to exploit social technologies for them, and maybe even in their professional/work capacity. Secondly, offer to train people on their devices. If there are people in the workplace who have cracked the use of their iPad to such a degree, they could train/guide and skill those who use it in a very basic sense. You will eventually form hubs of iOS, Android and Windows users but that’s no bad thing. Give up work space and time to do this and the payback could be very useful. Thirdly, clearly offer free corporate Wi-Fi outside of your own corporate infrastructure. How can people learn how to use Prezi if they have to use their own 3G to work on the online free version? Wi-Fi is cheap, easy and helps keep your “corporate” infrastructure separate from experimental software. Fourthly, explicitly allow people to use their own devices to learn; search; connect to social platforms; share; experiment and generally use them AS WELL AS their corporate desktop. When you move away from a corporate desktop anyway (as most people seem to be going towards ultrabooks and docked tablets) then you will already have a skilled

workforce in using such technology. Lastly, encourage people to help others use their device as a learning tool. If nothing else they can watch great YouTube or TED clips downloaded to their device which takes the heat off your corporate infrastructure, and people can use the free work Wi-Fi to download videos to watch on the way home from work about the latest in analytics; enrolling and learning on a MOOC; and learning how to use sketch note taking for their next team meeting. None of this is - in view - controversial, time wasting, technically dangerous or irrelevant. Those of us fortunate enough to not be locked into corporate infrastructure know why that infrastructure exists - to deliver and protect the services and integrity of the business. By allowing sensible use of own devices to learn, research, and experiment EXPLICITLY, all you’re really doing is validating what is already going on right under your nose anyway. My learning; my device; my responsibility. Now pick that smartphone up and you can finish that MOOC on Neuroscience... About the author Perry is an independent practitioner in transformational HR and learning; he is the Social Media and Engagement Advisor to the Chartered Institute of Personnel and Development (CIPD); a visiting fellow at Sheffield Hallam University; and an eternal fan of the CLC. 5


Community Catch Up

Do you have any resources you would like to share? We really want to encourage sharing on the Community Site so we’re giving you an extra incentive by running a quarterly prize draw for those who contribute, so Josh, you’re already in for a chance of winning!

Member Forum Can you help?

Wendy Palmer from Stoke Association has been in touch with you all on the forum… “I would really appreciate your feedback and ideas. I am assessing our training evaluation which I am sure you will all have various means of getting the best results for your organisation. We provide training to the health and social care sector, where staff have limited access to 6 @CharityLearning

IT. We are finding that using an online tool - survey monkey - is getting lower return rates than using paper day sheets, however those are very admin heavy to report on. Has anyone used alternatives for gaining evaluation feedback e.g. phone apps or anything else? I would really appreciate you sharing your thoughts.”

Are you in a similar situation? Please respond to Wendy Palmer on the Forum via the Community Site, or email me:

Hi everyone it’s Rosie here, your Community Manager! In this section I’d like to highlight a few messages from the Community Site and encourage you all to take a visit there soon. You can go straight to the Community via your Moodle platform, and you will see the button under the Administrator tab. Here we encourage members to share, upload, and download resources from other members that can support you in your L&D missions. There are helpful PDF guides and video tutorials to help make your journey with Moodle as smooth as possible. I'd really like you all to visit the Member Forum and especially take a look at our new Course Share Database section. Here we have the new non pop-up courseware available for download. I would also like to say a big THANK YOU to Joshua Roberts from RVS, who has very kindly donated a suite of eLearning characters that he’s created, for members to download and use at will. These characters can be used in most authoring tools are are editable for your preference. You can find these under ‘Member Forum- Share- Course Share Database.’ Please add your own resources for other members to use, by chooing ‘Add Entry’ the bigger the library, the better!


Easy access to training resources and materials, available free to view and share with others. Find inspiration on a wide variety of training topics. 

A great tool that spans from mobile to desktop to help you bookmark and organise your favourite websites at the click of a button. You can also share online resources with others and you’ll never need type in a URL again!

FREE Characters Josh Roberts, Royal Voluntary Service has very kindly created a set of editable character packs that he would like to share with members.

FREE RESOURCES ON MODERN LIFE SKILLS You may remember Liggy Webb spoke about workplace wellbeing at the CLC Conference back in November and now she is very kindly offering access to her Modern Life Skills materials – absolutely free! Simply register your email address at for access to audio books, videos, and resources.

Some of the best uses for these characters are to showcase scenario within your eLearning or provide helpful hints or facts. If you would like to download them please go to the Community Site, accessed via the Administrator tab within your Moodle platform.

At the CLC we’re always on the lookout for great discounts for our members and the consortium allows us to negotiate some fantastic rates.

s ’ r e k a B n i t Mar

s g a l B t s e B

Thanks to Kyla Lacey-Davidson at Stroke Association for her suggestion that we ask Jane Hart for a discount on her book, the Social Learning Handbook 2014. Martin has negotiated with Jane and she is kindly offering the PDF version to CLC members for £12.50 (RRP £15). To take advantage, email jane.hart@C4LPT. and quote CLC14. Martin has also blagged a special 10% discount on the rest of Jane’s low-cost professional development resources. Visit www. and purchase by emailing Jane using the details above. Email your requests to 7

DAT E S F O R YO U R D I A RY 27 MAY 3pm



Community Site WalkThrough: for booking please contact: Rosie Haighton

Members’ Seminar

CLC Conference



Charity Learning Awards

Members’ Seminar

#CLCWebSeries Take a look at the FREE webinars hosted by the Corporate eLearning Consortium as part of their monthly series. Visit webinars to book. Spaces are limited.

16 MAY Perry Timms

19 - 25 MAY Learning at Work Week This is a fantastic opportunity to inspire your learners’ and use this once a year campaign to promote your eLearning. It might even help you to get senior managers and stakeholders on board! Visit for free resources and to find out more.


By Ed Monk, Managing Director at The Learning and Performance Institute

For years the Charity Learning Consortium and the Learning and Performance Institute (LPI) have worked closely together to raise the professionalism of learning and to support those who provide learning within the third sector. For much of this time there has been a great deal of reflection on the skills which make up what could be perceived as the ‘perfect’ learning professional. Whilst this is clearly a subjective topic, the LPI has gone some way to identifying which skills are more prevalent than others within the profession, and of course which skills are lacking. As an entirely free self-assessment service I would urge you to spend fifteen minutes of your time completing the Capability Map (www.learningandperformanceinstitute. com/capabilitymap.htm), to find out where your strengths and improvement areas lie. After all if we are not committed to our own professional

Social media & L&D: The why, the how, and the what…

13 JUNE Clive Shepheard More than blended learning


10 JULY Members Seminar 9.30am-4pm, London Check out page 3 to hear the benefits of attending these meetings first hand from one of our Members! Limited places available.

Tom Kuhlmann

Find out more at

How to transition from click-and-read to interactive eLearning

Got some requests for the agenda? Email:

development, then how can we expect others to be committed to theirs? Thousands of assessments have now been completed by learning professionals around the world, and there are some interesting trends appearing. We have documented these for you, and the findings are available on the LPI website. What is clear is that effective communication is paramount. Clearly we all know that in the classroom strong communication skills are essential, but what about in the virtual classroom? Although it is arguably a different skillset, communication skills in live online learning are vital if learning is to take place. Here the power of the spoken word is augmented, and maintaining continued interest can be more challenging. Powerful communication leads to genuine learning facilitation in both environments. Learning can no longer be seen as a luxury within companies. In order to survive, the training department of 2014 must be able to demonstrate that

the learning provided can be aligned with the performance of the business. At the LPI we are acutely aware of this, and our members are finding superbly creative ways of doing just that. As learning professionals we need to learn to become performance consultants. We must accept that measurement, analysis, and metrics all form part of our daily lives and embrace the opportunities this provides us to prove the great job we are doing. Finally, don’t let the communicating be limited to your own organisation. Speak to the learning community out there. Listen to peers, share thoughts and content, ask questions, utilise social media and engage. As the largest membership body dedicated to this community we at the LPI can recognise and support you in achieving this. I hope you can join us and we look forward to working with you to help you achieve your goals.


CLC Newsletter Spring 2014  
CLC Newsletter Spring 2014  

Come and take a look at what's going on in with the CLC. Aimed at CLC Members, this newsletter will give you an overview of some things we h...