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providing you with a better option

about Applehouse Travel is the corporate travel division of the Southall Group, also consisting of the Holiday Team, Southall Travel and Away Holidays. The Southall Group is one of the largest travel agencies in the U.K. with an annualised turnover of £419m (2014/2015). Applehouse Travel handles the travel management of more than 350 corporate clients, ranging from small and medium enterprises to multinational and public sector organisations, providing them with comprehensive specialist corporate travel services and a ‘one stop shop’ solution for all their business travel requirements. Our clients cover a broad spectrum of the business community, including – but not confined to – engineering, pharmaceuticals, banking and finance, IT, telecommunications, software and electronics, publishing, fashion, advertising, aerospace, media, vehicle manufacturing and petroleum. At Applehouse Travel, we know that procuring, managing and arranging business travel can be an extremely complex and time-consuming task. By selecting Applehouse Travel to manage their corporate travel requirements, our clients have access to a highly dependable and dynamic infrastructure that allows them to achieve process efficiencies, cost reduction and time savings, all without compromising on service, flexibility and speed. Applehouse Travel has quickly established a reputation for being one of the most forward-thinking, professional, competitive and


consummate competitors in the corporate travel management sector. As a division of the Southall Group, Applehouse Travel

About Applehouse

benefits from the resources, expertise and leveraging strength

Why Applehouse

of a much larger organisation, whilst providing our clients

Our services

with the flexibility, innovation and service excellence of an independent travel management company.

Duty of care and corporate responsibility

Applehouse Travel’s appointment as a member of the Guild of

Online booking solutions

Travel Management Companies (GTMC) recognises not only the remarkable success and achievements of the company, but also the invaluable contribution it can bring to the entire corporate travel management sector. Our attainment of ISO 9001, 14001 and 27001 certifications also demonstrates our commitment to meeting legal and regulatory requirements, continual self-improvement, meeting customer requirements, corporate responsibility and information security. With an innovative and fresh approach to business travel, Applehouse Travel has the ability to cater for all our client’s professional and personal travel requirements worldwide. By continuing to invest in our people, technology, service standards and cost reduction capabilities, Applehouse Travel is committed to becoming the natural choice for the business traveller. 3

why Cost-effective and competitive The combined commercial leverage within the travel industry of Applehouse Travel and our sister companies has enabled us to negotiate some of the lowest airfares, hotel and car hire rates available anywhere in the U.K. In addition, our transaction and management fees are highly competitive and uncomplicated. We are committed to reducing our client’s expenditure on travel and providing them with the advice, assistance and support they require to make a positive difference to the performance of their business. Independent, flexible, experienced Applehouse Travel is a completely independent travel management company, dedicated to providing the highest standards of professional service. This means that we can be more flexible, proactive and objective than many of our competitors, capable of responding rapidly to the changing demands of our clients, as well as introducing the latest services and innovations to our extensive portfolio. In addition, Applehouse Travel’s client base covers a wide range of business sectors, enabling us to have a clearer understanding of the demands our clients are likely to require us to meet. Proactive account management Our approach to corporate travel focuses on tailored and flexible solutions for the effective management of our client’s travel needs. 4

We appreciate that our client’s requirements vary greatly

Similarly, we make sure that they have the latest and most

and we therefore manage every account in isolation, in order

sophisticated technology at their disposal to the same end.

to maximise the benefits Applehouse Travel can deliver

The result of our focus in these areas can be measured

to them. An account manager is assigned to every client,

by our exceptional client retention record as well as our

gaining a thorough and comprehensive understanding

growing reputation for service excellence in the corporate

of their requirements, helping them to improve their

travel management sector.

existing travel management processes and procedures, in order to reduce expenditure on travel and deliver cost

Travel Management A-Z

and service efficiencies. Clients can manage their travel

Applehouse Travel provides an ‘A-Z’ solution for all travel

bookings via secure and sophisticated online systems, or

requirements, ranging from booking a comprehensive

the more traditional ‘offline’ support provided by dedicated

range of travel services (online and/or offline) to pro-

consultants. Many clients use a combination of both.

active and meticulous account management, the creation and management of employee travel profiles, detailed

Dedicated consultants and service excellence

management reporting, travel policy management and

Applehouse Travel assigns dedicated teams of consultants

excellent accounting and administrative support.

to individual client accounts and does not operate a call centre solution, preferred by many of our competitors. In

Peace of mind

an often impersonal world, we understand the importance

Applehouse Travel offers our clients a secure and stable

of building strong relationships with our clients at all levels,

trading platform having attained ISO 9001, 14001 and

in order to establish the vital ingredients of continuity,

27001 certification. We are also members of ABTA,

reliability, efficiency and stability. The relationship and

IATA, ATOC the Guild of Travel Management Companies

rapport between our consultants and travel bookers in

(GTMC) as well as also being ATOL protected.

particular, is critical to the fostering of successful and long-term client relationships. We place considerable


emphasis on the quality of our staff, who are all highly

Applehouse Travel establishes efficient and direct

experienced, knowledgeable and personable, providing

channels of communication with our clients thanks to our

impartial, accurate and reliable travel advice. We ensure

‘flat’ management structure. This translates to a ‘hands on

that they receive regular training to ensure that they capable

approach’ at all levels, delivering prompt decision making

of carrying out their duties to the highest standards.

and superior all-round customer service. 5

Our services Applehouse Travel offers a complete range of online and offline travel management solutions to meet our client’s individual travel requirements. We can manage all aspects of the travel management process, offering our clients a ‘one stop shop’ solution, from flight bookings, hotel reservations and car hire to chauffeur drive services and airport parking. Applehouse Travel has formed strong relationships with many reliable and established industry suppliers, enabling us to offer a wide variety of services. The high profile Applehouse Travel has attained within the global travel industry, combined with the strength and experience of our negotiating teams, enables us to secure the lowest possible air fares, hotel and car hire rates from our travel supplier partners. Applehouse Travel therefore occupies a very strong position within the corporate travel management market place, enabling us to deliver substantial savings to our clients and assist them to drive down their travel expenditure. Our services are enhanced by effective, strategic and pro-active account management and the development and implementation of company travel policies. Our objective is to ensure that we deliver all of our services in a highly reliable, dependable and efficient manner.


List of services Online booking solutions Air - published and exclusively negotiated contract fares, low cost carriers and charter flights Hotel reservations Car hire Rail - Domestic, European and Eurostar Ferry and Eurotunnel bookings Group, conference & incentive travel Airport Transfers Airport parking Chauffeur services VIP Meet and Greet Services Passport and visa application services Foreign currency Executive aircraft and helicopter charters Dedicated teams of reservations consultants and account managers Global emergency assistance 24/7 365 days of the year Corporate travel profiles Full accounting and administration support Bespoke management information reporting Tailored account management, corporate travel policy development and implementation Leisure travel services


Duty of care and corporate responsibility At Applehouse Travel, the safety, well-being and peace of mind of our travellers is of paramount importance. We also place a considerable emphasis on our corporate responsibilities. As well as being members of IATA, ABTA, ATOC, The Guild of Travel Management Companies and ATOL protected, we have put in place our own policies, procedures and services to strengthen our capabilities in these areas. They include: Accurate, real-time global traveller tracking Destination information, incident/crisis alerts and travel risk advice Incident management and emergency travel services Business continuity and disaster recovery plans We have also achieved ISO 9001, 14001 and 27001 certification which we believe confirms our commitment to our clients as well as enhancing our integrity as an organisation.


We consider the major benefits to include: Meeting customer requirements Improving the quality of our products and services and increasing client satisfaction Promoting continual improvement through self-assessment Improving the consistency and reliability of our operations Improving efficiency and reducing waste Developing a professional culture Assisting clients to reduce their carbon emissions Assisting in meeting legal and regulatory requirements Ensuring the integrity and safety of sensitive information and data Reducing the risk of security incidents By adopting and implementing all of the practices and principles embodied in these policies, memberships and certifications, Applehouse Travel is highly qualified to work with our clients to ensure that their employees are safe and well looked after when travelling on business.


Providing you with a better option 10

Online booking solutions Applehouse Travel is committed to providing our clients with innovative online travel management systems that deliver flexibility, cost and time saving efficiencies and greater control over their travel budgets and policies. We are therefore continually investing in our online systems in order to offer our clients greater flexibility with their travel management processes and present them with a viable alternative to the more traditional off-line methods of booking their travel. In many cases, our clients use a combination of both. Key features of Applehouse Travel’s online systems: Intuitive, user-friendly with clear functionality Easy to set-up, configure and maintain Features scalable, flexible, and tailored according to usage required Enable clients to book flights, hotels, car and rail providing real-time information Can be linked to company intranets and carry company branding Configured to enforce company travel policy with integrated approval processes Show negotiated fares and rates and preferred suppliers Mobile phone and tablet compatible Monitor and measure the effectiveness of company travel policy Provide travel managers and/or travellers with instant information and confirmations Cost savings of up to 20% compared with off-line bookings Integrated management information reporting facility Access to traveller profiles Full training, support provided


providing you with a better option

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