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MGT 426 Final Guide To Purchase This Material Click below Link FOR MORE CLASSES VISIT Score 24/30 1. These are all reasons why people resist change in an organization, except: Locus of control Self-Interest Uncertainty Lack of understanding and trust 2 Change requires contingency planning. Which is not a factor affecting the business environment: Increasing supply costs Declining markets Organizational restructuring Economic downturns 3 Appreciation and influence over individuals, groups or organizations is attributed to a: World interconnectivity World travel Global perspective Global mindset 4 Overcoming resistance to change involves one of these tactics: Analysis and reporting Planning and organizing Negotiation and mediation Communication and education 5 Ethical behavior is an important element of change management since ethics governs this aspect of human decisions: Adaptability Behavior Collaboration Understanding 6 A leader focuses on people, looking to serve as a change agent. Which one is not a quality of a leader: Personal power Promotes change Position power Nurtures and innovates 7 Change management is best served by listening and asking questions, but also by analyzing gestures and expressions. This concept is known as: Expressive communication Interpersonal communication Verbal communication Nonverbal communication 8 To become a change agent as a leader, one must be self aware of the natural talents and abilities developed through learned knowledge and skills. This is also known as: Strengths Threats Weaknesses Opportunities 9 _________ is a philosophy that focuses on enhancing quality and efficiency through improved decision-making in an organization. Quality Circles Six Sigma Standard Deviation Benchmarking 10 The changing business environment has prompted companies to consider workers who are not working full-time or on a permanent basis. These workers are called: Seasonal workers Knowledge workers Contingent workers Temporary workers 11 American entrepreneurs are credited with being engines of: Innovation and job creation Success and achievement Corporate growth and development New products and services 12 Allowing employees to have autonomy and act freely to meet new needs is an element of: Achievement culture Consistency culture Accountability culture Adaptability culture 13 Corporate culture enables _________ as a response to threats to its organizational climate. Analysis and reporting Learning and innovative responses Cooperation and collaboration Synergy and understanding 14 Leaders in a changing organization can use all these forms of persuasion, except: Building a common ground Emotional connection Establishing credibility Preventing feedback 15 Change at an organizational level is referred to as: Cultural change People change Organizational change Departmental change 16 A

manager fit for the globalized business world does not use this dimension: Social Dimension Global Dimension Psychological Dimension Cognitive Dimension 17 In a changing organization, entrepreneurs must place responsibility on internal or external influences. This concept is known as: Entrepreneurial sacrifice Organizational perspective Locus of control Personal views 18 Assigning tasks and delegating authority are elements of: Leading Planning Organizing Controlling 19 A management role that directs and motivates subordinates, along with training and counseling is: a Leader a Figurehead an Entrepreneur a Spokesperson 20 Interpersonal manager roles include the following: Disseminator and spokesperson Facilitator and resource allocator Resource allocator and negotiator Figurehead and leader 21 The transferring of authority by managers is best accomplished through: Delegation Responsibility Authority Accountability 22 Satisfaction and feelings of belonging are examples of: Employee responsibility Employee strength Employee excitement Employee engagement 23 The technologies, skills and processes for searching and examining large amounts of data is: Supply chain software Global trends Marketing metrics Big data analytics 24 American companies must take into account the changing nature of today’s workplace, including all of these except: Aging workers Increased diversity All of these More women workers 25 A value of ethical managers in the face of change includes: Integrity and honesty Flexibility and adaptability Creativity and responsiveness Ethics and values 26 Future-facing managers design the organization and its culture to: Promote conversation and collaboration Anticipate threats and opportunities Coordinate work and tasks Develop and enhance leadership skills 27 In reacting to change, this is how an organization can set itself apart to meet customer needs: Strategic scenarios Competitive advantage Strategic planning Competitive evaluation 28 Cultural leadership in an organization defines and uses: Strategies to enhance the morale of employees Symbols and signals to influence corporate culture Surveys and polls to understand the company’s culture A system of signals and sounds to communicate value 29 This role is considered to be an initiator of change: Manager Intrapreneur Entrepreneur Supervisor 30 Emotional intelligence includes all these components, except: Self awareness Social awareness Relationship awareness Self management

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