TECHNOLOGY HI GHLIGH TS Introduced myriad educational tech tools to enhance learning and teaching, including enrolling the more than
1,800 DEVICES
in Microsoft Endpoint Manager (Intune), a management tool. The three most utilized tech tools were,
SCREENCASTIFY, ZOOM, and CLASSLINK. Planned for tech support to meet the school’s distance learning needs by enlisting partner agencies to provide additional support, establishing
CONTACTLESS DEVICE REPAIR for families whose devices experienced hardware malfunction or breakage, and devising an appointment booking process and tech support protocols for Zoom tech support sessions. Moved toward a
TECHNOLOGY
SELF-SERVICE SOFTWARE MODEL
that includes pre-installing software. By allowing students to choose the software they need/ want, they will also be able to better manage their storage space on their devices as well as which programs use their system memory. The shift to remote learning has helped push us toward our
LONG-TERM GOALS
of shared device stewardship and management.
“
From March to May, we completely reinvented the way we manage and support 2000 Gibbons devices… We also re-imagined the support model for our 1800 end-users by launching “live” remote tech support Zooms, Google chats with a member of the tech team and online appointment bookings for hardware issues.” LESLEY COE DIRECTOR OF TECHNOLOGY
Annual Report/2019-2020 - 11
