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Cisco CODE: 640-461 Exam Name: Introducing Cisco Voice and Unified Communications Administration v8.0 (ICOMM) Exam



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Question: 1 Which two options are features in Cisco Unified Presence? (Choose two.) A. IP Phone Messenger B. Native Presence C. BLF speed-dial D. Enterprise Instant Messaging E. BLF speed-dial pickup

Answer: A, D Question: 2 An end user reports that they are unable to control their Cisco IP phone using Cisco Unified Personal Communicator and cannot make any calls. Which situation can cause this issue? A. The Cisco Unified Personal Communicator is not registered in the Cisco Unified Presence server. B. The LDAP integration is incorrect. C. The Cisco Unified Personal Communicator is configured in desk-phone mode. D. The Allow Control of Device from CTI checkbox in the device configuration on Cisco Unified Communications Manager is disabled. E. The Allow Control of Device from CTI checkbox in the device configuration on the Cisco Unified Presence is disabled.

Answer: D

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Explanation: Reference: de/dgclient.html

Question: 3 Which description describes the low latency queuing algorithm? A. Empty queue 1. If queue 1 is empty, empty queue 2, then empty queue 3, unless a packet for a higher queue arrives. B. An administrator defines the traffic classes based on match criteria, including protocols, access control lists, and input interfaces. C. A flow-based algorithm that simultaneously schedules interactive traffic to the front of a queue to reduce response time and fairly shares the remaining bandwidth among high-bandwidth flows. D. This feature brings strict priority queuing to CBWFQ. E. Packets are placed into a single queue and serviced in the order they were received.

Answer: D Explanation: A & C denotes to weighted fair queue or DWFQ. B denotes to CBWFQ (class based weighted fair queue). Reference:

Question: 4 DRAG DROP

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Question: 5

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An administrator wants to locate and remove all unassigned directory numbers on the Cisco Unified Communications Manager system. Which method is the best method to accomplish this task? A. Choose Device > Phone. Search all phones and remove the undesired directory numbers. B. Use the Dial Plan Installer to remove the directory numbers. C. Use the Disaster Recovery System to restore only valid directory numbers. D. Choose Call Routing > Route Plan Report, choose the Unassigned DN drop-down menu, and then remove all orphaned directory numbers. E. Choose Device > Device Settings > Device Defaults and use the wizard to locate and remove the orphaned directory numbers.

Answer: D Explanation: A. Assigned phone could be deleted from device>phone option. E. Device defaults are used to updating devices. Reference: 4696

Question: 6 When troubleshooting a phone that is unable to get an IP address from a DHCP server, what is the first thing to check for on the phone? A. Make sure that DHCP Enabled is disabled on the phone. B. Make sure that the phone is getting the proper VLAN information. C. Make sure that the TFTP server address is correct on the phone. D. Make sure that the DHCP scope has enough addresses left in the range. E. Make sure the phone has the correct phone load ID.

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Answer: B Explanation: IP phones rely on a TFTP-based process to acquire configuration files, software images, and other endpoint-specific information. The Cisco TFTP service is a file serving system that can run on one or more Unified CM servers. Reference:

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Cisco CODE: 640-461 Exam Name: Introducing Cisco Voice and Unified Communications Administration v8.0 (ICOMM) Exam

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