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reluctant to hand over when the time comes. The true test of good leadership is therefore to be measured by the number of leaders that we have groomed and more importantly, to whom we have handed batons over to,” she observes. Getting personal, Kesagee says the principle of accountability is perhaps the most important to her. “I am not afraid to make mistakes and when I do, I ensure that I am accountable for my actions. Taking ownership of our shortcomings affords us the opportunities to learn to do things differently and better, the next time around. The act of negating accountability is tantamount to denying oneself the opportunity to learn, grow and improve. Accepting accountability also speaks volumes about one’s integrity,” says Kesagee. It is no wonder then that she is at the apex of success. She shares that she has taken care to build sound and mutually beneficial relationships with key stakeholders. “It is crucial to take time and to understand each unique stakeholder so that you can tailor the way in which you engage with them. By taking accountability, being consistent and honest in terms of what I say and what I do, and making it clear about what I can and can’t do, it becomes easier to work effectively with a host of different stakeholders. They know what to expect of me, and I equally know what is

expected of me. It’s also important to be available and I place emphasis on availing myself, be it to the media, or to the contact centre who may need guidance in terms of how to handle a customer complaint,” Kesagee states.

Shifting Focus If the uptake of the Gautrain by Gauteng residents is anything to go by, the rapid rail transport system is surely going places. The ground work has been laid; and successfully so. Kesagee says the focus for Gautrain now shifts towards growing airport ridership in the short-to-medium term. “To do this, we need to consider strategies to ensure that our service offering remains appealing or attractive, affordable, and achievable. We may need to extend ourselves into new market segments originally not thought of and we would need to continuously look for opportunities that may well exist within our internal and external environments.” With the continuous stream of positive feedback from many happy customers, there is no iota of doubt that the Gautrain will surpass even its own expectations. With a person like Kesagee on top of her game on the communications front, the world shall surely know what is brewing at Bombela Concession Company. Watch this space; that will happen sooner than you can blink!

Empowering South Africans  The Gautrain connects three metropolitans in Gauteng, namely, Tshwane, Johannesburg and Ekurhuleni.  To date Gautrain has transported more than 60 million passengers on their trains and have operated in excess of 380 000 individual train trips.  The Gautrain is not only a greener, safer and more efficient mode of transport, but is also currently one of the most reliable commuter train services in the world, with an average train service availability of approximately 99.73%  Gautrain is committed to providing not only a world-class transport system to Gauteng, but also to help reduce South Africa’s carbon emissions, thereby rendering South Africa greener, safer, more connected and more efficient as a nation.

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