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Fall 2015 Member Spotlight:

Cherie Fry


Ethical business practices are paramount to the framework of our organization and in maintaining our reputation as that trusted financial partner you need in today’s uncertain world. Knowing we are your trusted financial partner provides peace of mind and the combination of our integrity and your trust is crucial to our partnered success. We are honored to have received this award, but we are even more honored to have earned the trust of so many members within the community.

Together, we’re growing strong!

President’s Message I am proud to report, for the second time in your credit union’s storied history, Centris has received the Better Business Bureau’s Integrity Award! This award is significant because it highlights the fact that, amidst countless changes over the years, we have held true to our mission of being your trusted life-long financial partner. At its core, this award reflects who we are as your credit union. As a member-owned organization, everything we do is in the best interest of you, our members. That member-focused approach allows us to concentrate our efforts on doing the right thing, even when no one is watching. We believe if we put the member first, everything else will take care of itself. 2

InTouch / Fall 2015

P.S. We hope you and your family have a very blessed holiday season! We look forward to serving your financial needs for many years to come.

Centris Wins 2015 BBB Integrity Award On Tuesday, August 25, 2015 Centris Federal Credit Union was recognized by the Better Business Bureau (BBB) as a 2015 Integrity Award Winner. The Integrity Award is the highest community honor the BBB bestows on an organization. The award honors businesses that foster and operate in an environment that promotes and supports ethical standards, behaviors and business practices. In 2014, Centris was awarded the Silver Award of Distinction by the BBB, and winning the first place award this year is a humbling and rewarding honor.


To qualify for the Integrity Award, businesses must demonstrate how they incorporate and model ethical business practices within their organizations. The application focuses on such topics as ethical member relationships, data security, branch security and conflict resolution practices. Businesses vying for the Integrity Award also had to articulate how the mission, vision and values of the organization translated into a business model that promoted and executed upon ethical business practices. Applications for the award were submitted in June and reviewed by a panel of six professionals from the local business community. Steve Swanstrom, President/CEO of Centris, stated it best when he said, “Business integrity/business ethics is doing the right thing when no one is watching. Business ethics speaks to Centris’ core values of honesty, integrity, futuristic, caring, trust and team.” Since its inception in 1934, Centris has had an unwavering commitment to exceptional member service and has dedicated time and resources to the members and communities served. Centris’ pledge to integrity and ethical business practices are rooted in the organization’s history and stem from a steadfast belief in doing the right thing, at the right time, and in every situation. The employees of Centris understand that they must earn and maintain the trust of members through each and every interaction. Centris’ employees, managers and senior leaders operate from a center of integrity which fosters an environment that encourages and rewards ethical behavior.

New Council Bluffs Branch Breaks Ground On September 1, 2015, Centris hosted a ground breaking ceremony for our new Council Bluffs branch located at the future address of 518 East Broadway. Speakers included: Centris President/ CEO, Steve Swanstrom; Chairman of the Board, Joe Sacco; Vice President of Community Development, Dawn Gonzales and Mayor of Council Bluffs, Matt Walsh. Following their brief remarks, ceremonial dirt was broken. Construction of the new branch is on schedule and set for completion in the spring of 2016. Three buildings have been demolished and the rubble removed. The removal of dirt is currently underway. Construction is expected to continue through the winter and an exact opening date will be determined after the winter weather has passed. Regular operations continue at our current Council Bluffs location, which will remain operational after the second location opens in the spring. Continued updates and pictures of the construction will be provided through our website, the Centris Facebook page and Twitter feeds.

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Centris 81st Annual Meeting The 81st Annual Business Meeting will be held on Tuesday, March 22, 2016 at 6:00 pm at the Centris Headquarters facility, 11825 Q Street in Omaha. Voting Procedures: Each qualified member of Centris who is at least 16 years of age, will receive a ballot mid-February. Ballots will be mailed to the address listed on your account. Make your selection and return the ballot in the postage paid envelope before the deadline. We look forward to seeing you at the Annual Meeting.

Centris Member Scholarship Program Do you or someone you know need help paying for college? Centris is here to help by awarding four scholarships in 2016. All high school seniors who are current and active Centris members are eligible to apply. The application will be available online at www.centrisfcu.org in November. 4

InTouch / Fall 2015

Predrag Kopun Leah Cathell

Laura Longo Jerad Berry

Circle of Champions Award Winners Centris is proud to announce four of their mortgage representatives were recognized in the Nebraska Mortgage Association’s (NMA) Circle of Champions. They were amoung the 50 NMA members who were awarded the “Circle of Champions” distinction. Winners include: Predrag Kopun, Laura Longo, Leah Cathell and Jerad Berry. The NMA is a non-profit trade association that promotes sound and ethical business practices and methods. The award is given “to recognize and celebrate the service, dedication, and hard work that leading mortgage professionals put into servicing their clients during the home loan process”. “I’m extremely proud of these individuals for their contributions to the mortgage industry. They are a great example of the type of service Centris members can expect from our mortgage department,” states Heidi Weeks, Mortgage Production Manager.


Home Equity Loans Give You Some Room For Improvement It’s a tough choice for a homeowner: move into a new house or improve the one you have. It seems so easy to call a realtor and arrange a showing. But, your current home has something no new home can offer - equity.

Get to Know: Terry Zaback Terry Zaback is a seasoned professional with more than 30 years of experience in retail and business banking. He has a strong acumen in both customer relations and financial management. As the Vice President, Business Relationship Manager at Centris, Terry is skilled at helping members with all types of commercial loans, lines of credit and cash management products. Terry is a founding member of the Millard Business Association, former steering committee treasurer and was elected into the Millard Business Association Hall of Fame in 2013. He’s also active with Sand in the City and is the president of the Millard TeamMates board of directors. Centris’ Commercial department is proud to support our members with business and real estate ownership goals through flexible financing, fast decisions and the products and services to meet your needs. To learn more or to discuss your commercial needs, please contact Terry at (402) 758-6563.

Home equity is on the rise, providing homeowners a ready financing source to turn home sweet home into home sweet dream home. On average, homeowners spend 18 months planning home improvements. It’s time well spent; some renovations pay off better than others. Bathroom and kitchen renovations provide the greatest return, between 72% and 82%. Home office remodels hold the low end at 48%. As you plan, look beyond your house to your neighborhood. Will renovations put you in a different league--and price range--than your neighbors? Also, keep in mind how long you’ll be in your house. If you’re going to fix it up and sell in six months, you’ll get all the pain of remodeling and not much gain. But, if you plan to live in the house more than three years, it makes economic sense to remodel. Contact the experts at Centris Federal Credit Union to help you calculate your equity and discuss your home equity loan options today. Copyright 2015 Credit Union National Association Inc. Information subject to change without notice. For use with members of a single credit union. All other rights reserved. www.centrisfcu.org

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Member Spotlight:

Cherie Fry

“If humans were more like animals the world would be a better place,” according to Cherie Fry, certified pet loss professional and owner of Paws to Angels Pet Hospice and Memorial Center in Omaha. Fry, like many others, believes in the power of pets. She believes they are little angels sent to enrich the lives of their human parents. A pet’s role in the family dynamic can be significant, and the loss of a pet can bring grief comparable to that of a human loss. Paws to Angels’ mission is to provide a warm, supportive and compassionate end-of-life experience for you and your pet and provide a way for your family and friends to celebrate the life and establish the significance of your best friend. 6

InTouch / Fall 2015

In 2009, Fry suffered the loss of Chadz, her Chihuahua/Pekingese mix. As she grieved this loss, she discovered that the traditional death care process lacked the dignity and respect she felt Chadz deserved. Fry believes that the process of treating a deceased pet like something to be discarded is unacceptable and was determined to change it for the better. After speaking with professionals in the field, becoming certified as one of the first 16 pet loss grief companions and cremations specialists through the Pet Loss Professionals Alliance (PLPA) and drafting her business plan, Paws to Angels officially became a business in 2010. In the spring of 2011, Fry was ready to move forward and just needed the funding to do so. She reached out to Centris because she wanted that credit union difference. She was looking for the home style feel and didn’t want to be just a number. “The people at Centris believed in what I had/have to offer to our community when many families are facing their darkest days,” Fry said. “Centris is committed to helping their members by seeing challenges as inspirations rather than obstacles.” On January 23, 2012, Paws to Angels opened its doors on 117th and Dodge Streets and became the first and only total end-of-life care center for pets in the state of Nebraska. Abiding by the code of ethics set forth by the PLPA, Paws to Angels promotes the high standards in pet loss service and strives to educate the public about the options available. Paws to Angels offers a variety of services from death care; including 24/7 immediate response, transportation of the deceased pet, comfortable resting in a casket or blanket and personalized grief support;


to private cremation; burial options; freeze dry preservation; in-home hospice and in-home euthanasia. To many people, pets are not just an extension of the family. They are part of the family; considered to be another child, and Fry believes they should be treated as such. When humans approach old age, arrangements are made for end-of-life care including finding a respectable nursing home facility, purchasing a casket or urn and making sure the ailing family member is comfortable. Fry asked: why not do the same for a pet family member? Fry works with each family at their own pace and provides her undivided attention as they sort through their feelings and say goodbye to their pet. She offers a space for visitation and celebration of life services if the family chooses, as well as a number of different memorialization items such as urns, DNA jewelry, crystals and memorial garden objects. Fry will spend anywhere between four and 20+ hours working with a family to ensure their peace of mind. During those hours spent with a family, Fry makes sure to provide special attention to the children as they can’t quite grasp the dying process. They are the forgotten mourners, she said. Often times, a pet loss will be the first time a child experiences death; therefore, comforting them, educating them about what happened and allowing them to grieve in whatever way they feel comfortable is very important. The support Fry provides through Paws to Angels will hopefully help these children as well as adults come to terms with the pet loss as well as prepare them for the death of a person.

While educating children about the death of a pet is important, educating the public about Paws to Angels is part of Fry’s mission. The pet loss industry is relatively new and changing every day; therefore many people are still unfamiliar with the services and support offered. Fry believes it’s crucial for pet owners to educate themselves, know what they want for their pets’ final days and pre-plan for the death. Paws to Angels also assist veterinarians with pet loss continuing education, hospice, grief seminars and making the transition of their clients’ pets as seamless as possible. In addition, the company supports the K-9 officer and military dogs, service dogs, rescue animals and zoo animals as they move to their forever home. Fry truly lives and loves what she does. Every family she meets humbles her, and she is honored to be able to guide them through some of their darkest hours. To many, a pet is more than just an animal. A pet is a family member who provides unconditional love and should receive that love, respect and dignity throughout their life and especially upon their death. For more information about Paws to Angels’ services, visit the website at: www.pawstoangels.net.

Editor’s Note

Are you a Centris member making a unique contribution to the community? Know someone who is? Tell us your story for a chance to be featured in the Member Spotlight of the Centris Newsletter. Simply contact us at marketing@centrisfcu.org or by phone at (402) 758-6523.

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Keeping All This Volatility in Perspective These recent ups and downs are reminiscent of past Wall Street swings. Presented by Mike Sieler, Centris’ financial planning representative.

The Following Investment Services are Available: • Retirement Planning • Legacy Planning • Tax Awareness • Mutual Funds • Fixed & Variable Annuities • Unit Investment Trusts • Estate Planning • Life Insurance • Fee Based Planning • Asset Based Long Term Care • Educational / College Savings Plans • Plus much more... Mike Sieler can be reached at: (402) 697-6726 or email Mike.Sieler@CurnesGroup.com.

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InTouch / Fall 2015

Fall might be anything but calm on Wall Street. Volatility is back, in a big way: the CBOE VIX has risen more than 105% since the end of July. Additionally, 11 of the 15 trading days ending September 9 were “all or nothing” days in which more than 80% of the S&P 500 moved either higher or lower. In the last 25 years, the index has not had a 15-day period like this.1,2 Contrast that with the first 159 trading days of 2015, in which just 13 such days occurred according to Bespoke Investment Group research. In fact, during the first half of 2015 the Dow Jones Industrial Average was never more than 3.5% up or down YTD, on pace for 2 the most placid year in its history. Writing in the Financial Times, the noted economist and portfolio manager Mohamed El-Erian recently identified a few factors driving these market swings – factors that may not subside anytime soon. Fundamentally, he cited the “spreading economic slowdown” in China and other emerging markets “eroding a fundamental underpinning of high and stable asset prices” – and bursting some asset bubbles in the process. Markets can be roiled with the emergence of “major global challenges away from the direct reach of the U.S. Federal Reserve and the ECB,” he adds, as too many (institutional) investors


look to central bank activity for either direction or reassurance. Lastly, investors worldwide are wondering if the Fed will raise short-term interest rates.3 So, this turbulence may persist for several more weeks or months. How does an investor cope with it? It helps to put all of this recent volatility into perspective. Remember that historically, the ups of the market have outweighed the downs. If your time horizon is relatively long, this particular fact may provide encouragement: as Ibbotson notes, since 1926 there has never been a 20year stretch in which a diversified portfolio invested in large U.S. firms has had a negative inflation-adjusted total return. From 1926-2014, such a model portfolio (with dividends encompassing roughly 40% of the total return) yielded approximately 10% a year on average.4 These recent ups & downs compare to others. On August 24, the S&P 500 lost 3.2% and was down more than 4% during the course of the day. That was quite troubling, but not quite extraordinary: it was the fifty-fifth day since 1983 in which the broad benchmark had dropped 3.5% or more in a trading session. 4,5 How has the S&P recovered from days like these? Historically speaking, it has recovered more often than not. Looking at the 12-month periods after the preceding 54 such trading days, there were 45 year-over-year advances and 9 year-over-year retreats. How far did the S&P fall, on average, during those 12-month retreats? The answer is 7.7%. How high did it rise, on average, during those 45 annualized ascents? A remarkable 27.6%. So while history tells us nothing of tomorrow, it does seem

that the S&P has recovered amazingly well from the bulk of its major one-day drops in the last 32 years.4 After a long, steady ascent, it is easy to become lulled into thinking that the market only goes up. We all know differently, but even so it can be a rude awakening when the major indices roller coaster or plunge. Even so, we should be patient rather than let emotion take over. As the late Paul Harvey said, “In times like these, it helps to recall that there have always 6 been times like these.� This material was prepared by MarketingPro, Inc., and does not necessarily represent the views of the presenting party, nor their affiliates. This information has been derived from sources believed to be accurate. Please note - investing involves risk, and past performance is no guarantee of future results. The publisher is not engaged in rendering legal, accounting or other professional services. If assistance is needed, the reader is advised to engage the services of a competent professional. This information should not be construed as investment, tax or legal advice and may not be relied on for the purpose of avoiding any Federal tax penalty. This is neither a solicitation nor recommendation to purchase or sell any investment or insurance product or service, and should not be relied upon as such. All indices are unmanaged and are not illustrative of any particular investment. Citations. 1 - investing.com/indices/volatility-s-p-500historical-data [9/10/15] 2 - cnbc.com/2015/09/10/this-market-is-setting-awild-volatility-record.html [9/10/15] 3 - cnbc.com/2015/09/08/why-higher-marketvolatility-is-the-new-norm.html [9/8/15] 4 - tinyurl.com/oksgh26 [8/25/15] 5 - thestreet.com/story/13263507/1/stocks-endbrutal-week-as-market-nears-correction.html [8/21/15] 6 - content.time.com/time/arts/ article/0,8599,1882444,00.html [3/1/09] Securities and investment advisory services offered through Cetera Advisor Networks LLC, Member FINRA/SIPC. Centris Federal Credit Union & Cetera Advisor Networks are not affiliated.

Not a Deposit

Not Insured By Any Federal Government Agency

May Lose Value

No Bank or Credit Union Guarantee Not NCUA Insured

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Stay Connected with eProducts and Services Our eProducts and services are perfect for your on-the-go lifestyle. Don’t worry about making an extra stop at the branch on your way home from work. With just a few clicks on your mobile device, laptop or tablet, you’re able to access all of your accounts. Online Banking Pay bills, check your account balance, transfer funds and manage account activity. Mobile Banking Request account balances and transaction history by text message. View account balances and transactions, transfer funds and pay bills through your smartphone or tablet. Remote Deposit Capture (RDC) Once you have our mobile banking app, take advantage of RDC and deposit checks whenever and wherever using your mobile device. eStatements Receive your monthly statement electronically. Each month, receive an email notification that your statement is ready through a secure login. eLerts Use eLerts to get text and email notifications when certain activity on your account occurs. Bill Payment Pay any company, person and bill electronically by setting up automatic payments or paying individually. Transfer Money Transfer money to a savings or checking account at another financial institution. Pop Money Transfer money to another person by email or text message. Visit www.centrisfcu.org for more information on the various eProducts and services that Centris offers. Be sure to sign up for our email list to receive exclusive promotions and updates. 10

InTouch / Fall 2015

Ready for EMV? EMV chip technology protects in-store payments by generating a unique, onetime code needed for a credit card and debit card transaction to be approved. This feature makes it virtually impossible to counterfeit cards, helping to eliminate in-store fraud. Chip cards and terminals are more secure than standard magnetic stripe cards and terminals. As more merchants are replacing their traditional magnetic stripe terminals with EMV capable terminals, Centris wants to ensure you are protected with the highest level of security. As of September, all new, reissued because of expiration or replacement debit cards will contain the EMV chip. Come November of 2015, all credit cards will be reissued with an EMV chip card. More details about EMV can be found at www.centrisfcu.org.

TurboTax Coming Soon! It’s not too early to start thinking about your tax refund! This year, let TurboTax® help you do your own taxes and get the biggest refund you deserve. You can also save up to $15 on TurboTax products. TurboTax for 2015 will soon be available at the Centris website, but in the meantime you can estimate your refund with free TurboTax calculators at: https://turbotax. intuit.com/tax-tools/. You can also save up to $15 on TurboTax products this tax season. ©2015 Intuit Inc. All rights reserved. State filing charges apply. Limited time offer for TurboTax 2015. Terms, conditions, features, availability, pricing, fees, service and support options subject to change without notice. Intuit, TurboTax and TurboTax Online, among others, are registered trademarks and/or service marks of Intuit Inc. in the United States and other countries. Other parties’ trademarks or service marks are the property of their respective owners.


Love your savings Everyone is looking for ways to save money, and that’s just what Love My Credit Union Rewards is all about. Centris Federal Credit Union is excited to offer you exclusive discounts and benefits on products and services you use every day. Credit union members have already saved over $1.4 billion with Love My Credit Union Rewards discounts. So along with lower loan rates and fewer fees, here’s another way you can save even more. ❤ Receive a 10% discount (business members a 15% discount) on select regularly priced Sprint monthly data service. Plus, waived activation fee on new lines and upgrade fees (up to $36 savings for each) ❤ Get safety and security of roadside assistance and more for less than $1 per week* with CU Road Pal. *Based on individual roadside assistance plan. ❤ Save up to $15 on TurboTax Federal tax products ❤ Save on services for your home from ADT, DIRECTV, Allied, and more ❤ Earn cash back when you shop at over 1,500 online retailers with Love to Shop The more offers you take advantage of, the more you can save. Start saving today by going to www.LoveMyCreditUnion.org.

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