Page 28

EBM Live Events INTERNAL COMMUNICATIONS CONFERENCE

ENGAGE FOCUS GROUPS

17 SEPTEMBER 2019 I VICTORIA PARK PLAZA, LONDON

26 SEPTEMBER 2019 I HILTON LONDON, HEATHROW

This Conference will take an in-depth look at the fast changing world of internal communications and how it is increasingly taking on the critical employee engagement role that has too often been neglected by those in HR.

Our exclusive Engage Focus groups allow senior individuals working in customer and employee engagement to come together and voice their thoughts and share experiences across a wide range of topics in a structured professional environment.

CUSTOMER ENGAGEMENT SUMMIT 2019

ENGAGE AWARDS 2019

11 & 12 NOV 2019 I WESTMINSTER PARK PLAZA, LONDON

11 NOV 2019 I WESTMINSTER PARK PLAZA, LONDON

Our flagship Customer Engagement Summit is back, and is now firmly established as a 2 day event. Delegates will hear from 90+ speakers during the course of the two days, and we’ll be covering the latest, hottest topics in the industry.

Following on from the success of Engage Business Media’s 2018 Engage Awards programme, which broke records across the board, we are delighted to announce the renaming of our programme for 2019 to the International Engage Awards.

FUTURE OF THE CONTACT CENTRE CONFERENCE

DIGITAL WORKPLACE CONFERENCE

13 FEBRUARY 2020 I VICTORIA PARK PLAZA, LONDON

12 MARCH 2020 I VICTORIA PARK PLAZA, LONDON

Contact centres remain well placed to become the beating heart of an organisation’s customer engagement strategy. It is the contact centre that can deliver the customer insight that is needed in a business environment where our customers are in control of how they choose to interact with organisations and where the so called ‘customer journey’ is ever more complex.

Engaged employees are more important to organisations than ever before. Providing our people with a truly digital workplace environment enables new and more effective and efficient ways of working while improving engagement levels and at the same time relationships with our customers.

EMPLOYEE WELLBEING CONFERENCE

AUTOMATION AI AND ROBOTICS CONFERENCE

12 MARCH 2020 I VICTORIA PARK PLAZA, LONDON

30 APRIL 2020 I VICTORIA PARK PLAZA, LONDON

The challenges and opportunities relating to the mental, financial and physical health related wellbeing of our people are now firmly at the top of the business agenda, alongside increasing awareness and understanding of the myriad of issues involved.

Automation, AI and Robotics are undoubtedly forming the core of any strategy relating to enhancing customer experience, with new technologies enabling us to create stronger relationships with customers through fast, accurate and consistent responses to their queries.

EMPLOYEE ENGAGEMENT SUMMIT 2020

CX MARKETING SUMMIT 2020

15 MAY 2020 I RIVERBANK PARK PLAZA, LONDON

19 JUNE 2020 I VICTORIA PARK PLAZA, LONDON

Progressing into its seventh year, the Employee Engagement Summit is firmly established as Europe’s premier event, examining all aspects of work under the overarching theme of how technology is changing the face of employee engagement.

Every interaction that a customer has with a company, be it online or offline, changes their impression of the brand. For this reason, there has never been a more important time for the marketing function to ensure a great CX through each touchpoint of creating awareness, driving conversions, and keeping existing customers happy.

For more information please contact us at: tickets@ebm.media or 01932 EngageEmployee.com

506 300

Profile for Engage Business Media

CX Marketing Summit Industry Report 2019  

CX Marketing Summit Industry Report 2019  

Profile for cenict