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ISSUE 20 | SUMMER 2011

COMMUNICATES Yo u r i n d u s t r y, y o u r v o i c e … n e w s f r o m t h e C u s t o m E l e c t r o n i c D e s i g n & I n s t a l l a t i o n A s s o c i a t i o n

The concept of cloud storage is fundamentally changing the custom installation industry. In the past, it was simple. Music and video content would be accessed using standardised sources - a CD player or changer, an AM/FM tuner, a VCR or DVD player – with CDs and DVDs interchangeable and capable of playing on any devices. With virtual hard disk space available in the cloud, consumers can now upload and store music, movies, photos, and/or documents online. They can then access and playback the content over the Internet using a computer or mobile device. Here’s Steve Jobs, Apple’s CEO talking at the US launch of the iCloud, a service, which is predicted to arrive in the UK next year:“Today it is a real hassle and very frustrating to keep all your information and content up-to-date across all your devices. iCloud keeps your important information and content up to date across all your devices. All of this happens automatically and wirelessly, and because it’s integrated into our apps you don’t even need to think about it—it all just works”. Predicted to arrive in the UK in 2012, iCloud is just one of a growing number of services being pushed out to consumers. Google, Amazon and others are introducing their own cloud-based options to join existing services already well-known to installers, like Spotify. So, where does all this choice leave the custom installer? What are the key distinctions between the various services? How can they be integrated into a CI scheme? And, how can you be sure that you recommend the right media storage, streaming and distribution solution for your customers? Cloud-based media is one of the headline topics at this year’s CEDIA Business and Technology Forum taking place at Belton Woods in Grantham, Lincolnshire on the 4 October 2011. Make sure you know where the cloud is heading by joining that session. More details on the event are overleaf.

“The ability to converge media over The Cloud can only be a good thing. With the ability to co-locate storage, media and devices as well as even having remote management for automation systems where back up and redundancy could become part of an on-going service plan, we feel confident that our clients will see the benefits in The Cloud infrastructure. Obviously, a benefit to ourselves is the ability to charge monthly service plans and schemes, offering a way of building reoccurring revenue streams.” Matthew Cupper, Adept-IS

To book visit www.cedia.co.uk

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BUSINESS & TECHNOLOGY FORUM

NEW INITIATIVES

EDUCATION & TRAINING UPDATE

60 SECONDS WITH…

at Belton Woods, Lincolnshire

Student Membership & Industry Jobs

New Website, CCNA Course

David Hockaday


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C O M M U N I C AT E S Yo u r i n d u s t r y, y o u r v o i c e … n e w s f r o m C E D I A

BELTON WOODS FOR BUSINESS & TECHNOLOGY FORUM The 2011 Business and Technology Forum, incorporating the CEDIA Region 1 AGM, will take place at Belton Woods Hotel and Country Club, near Grantham, Lincolnshire on Tuesday 4th October. Situated in the tranquil Lincolnshire countryside, Belton Woods is a superb rural retreat set in 475 acres of countryside overlooking 2 championship golf courses; the perfect location for training, networking and the AGM at the regional. In a packed, focused day of education, delegates will have the opportunity to attend a series of interactive training sessions where they can discuss and debate major technology and market issues facing CI businesses today. Following consultation with the industry the forum topics have now been confirmed. These will include business sessions in ‘Protectionist Polices’ and the question of what’s best for your company, ‘Lots of small jobs or fewer big jobs’. The technology forums meanwhile will cover dedicated sessions on ‘HD Distribution’

EVENT SPONSORS

and one of the hottest topics in the industry, ‘Cloud Based Services’. At the evening AGM, CEDIA Board members will present a review of the Association’s activities, including reports on the key areas of education, marketing, the Home Technology Event, membership development and finance. The results of voting for Board positions will also be announced. Members attending the AGM will also have the opportunity to ask questions and raise matters of interest. CEDIA members are able to purchase tickets at a specially reduced rate of £165 including overnight accommodation, or £66 excluding accommodation and including dinner. Non-members are welcome to the business forum at a price of £228 per delegate, including accommodation, or £120 excluding accommodation but including dinner. CEDIA certified members will also be able to earn a maximum of 6 CEU points for attending the Business and Technology Forum. So far Connectivity UK, Philips Dynalite, Rako, Speakercraft and URC are official sponsors of this year’s event. If you’re interested in sponsoring the day please contact Suzanne at CEDIA on 01480 213744. Sponsors will have the opportunity to showcase products at the event and network with delegates.

INAUGURAL INDUSTRY GOLF DAY IN AID OF MACMILLAN CANCER SUPPORT The first ever Home Technology Golf Day, in aid of Macmillan Cancer Support, will take place on Wednesday 5th October on a stunning PGA championship approved course at the Belton Woods Hotel and Country Club, near Grantham, Lincolnshire. Scheduled for the day after the CEDIA Business and Technology Forum / AGM at the same venue, the Home Technology Golf Day is open to all golf enthusiasts from within the residential custom installation industry. A team of four can enter for £275 + VAT with individual entry priced at £75+ VAT, each to include one round of golf on the par 72. Championship Lakes course and lunch plus eligibility for the charity raffle and prizes. Sponsorship is available at £100 per hole – please contact oliver.williams@devere-hotels.com All monies raised on the day will go to Macmillan Cancer Support.


w w w. c e d i a . c o . u k / a w a rd s

AWARD CATEGORIES EXPAND A new Best Integrated Energy Management Solution category will be included in the CEDIA Awards scheme to reward residential installation projects boasting innovation in energy management. Another change includes the alteration of price brackets in the best integrated homes categories, with a category solely aimed at projects over £250,000.

To make sure you can start preparing your entries now, here’s the category list in full: • • • • • • • • • • • • • • • • •

Best Media Room under £15,000 (18,000 Euros) Best Media Room over £15,000 (18,000 Euros) Best Home Cinema under £40,000 (48,000 Euros) Best Home Cinema from £40,000-£100,000 (48,000-120,000 Euros) Best Home Cinema over £100,000 (120,000 Euros) Best Integrated Home under £30,000 (36,000 Euros) Best Integrated Home £30,000-100,000 (36,000-120,000 Euros) Best Integrated Home from £100,000-£250,000 (120,000-290,000 Euros) NEW Best Integrated Home over £250,000 (290,000 Euros) NEW Best Integrated Energy Management Solution Best Multiple Scheme for a Property Developer Best Dressed Rack Best Innovative Solution – Residential Best Marine Best Trade Supplier Best Training Initiative by a Trade Supplier Technician of the Year

Entries open in September; application forms will be available soon on www.cedia.co.uk/awards so now’s the time to start thinking about your entry. The closing date for entries will be Friday 23rd January 2012, with the black-tie awards ceremony following on Friday 20th April 2012 at a location yet to be revealed.

NEW MEMBER

INITIATIVES

CEDIA is continually striving to maximise benefits for its members, the latest initiatives are: INDUSTRY JOBS BOARD

STUDENT MEMBERSHIP CATEGORY LAUNCHED with Mentoring Scheme CEDIA has launched student membership to support the next generation of electronic systems professionals. It is open to all students in full-time education from the age of 17 and above, including postgraduates for up to one year after their course completion date for a nominal fee of £25 / €30 +VAT. The benefits include: discounted education courses, access to individual white papers / industry recommended practices at member rates and a mentoring programme. If you know a budding installer or electronics student please let them know about this new initiative.

The new industry jobs section provides an ideal platform to advertise your latest vacancies.

Would you like to mentor a CEDIA Student Member? As part of the programme, CEDIA will provide a mentoring scheme which has been designed to guide students through the educational process through direct contact with CEDIA members. To find out more about this and to get involved please contact Michelle on michelle@cedia.co.uk

With 30,000 unique visitors to the CEDIA Region 1 website in Aug 2010 – Aug 2011 the new jobs section will give your recruitment campaign great exposure. Members can utilise this service for a discounted rate of £50 + VAT per vacancy (non members price £150 + VAT). To post a job vacancy please visit the Industry jobs section.

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C O M M U N I C AT E S Yo u r i n d u s t r y, y o u r v o i c e … n e w s f r o m C E D I A

The new Home Entertainment & Technology Zone at The National Home Improvement Show 2011 strikes a partnership with CEDIA The new Home Entertainment & Technology Zone at The National Home Improvement Show (30 September – 2 October 2011, London’s Earls Court) is being sponsored by CEDIA with the aim of educating consumers about developments in home technology.

Visitors will also be inspired through seminars and master classes demonstrating the elements of a truly modern home. From simple home networks and entertainment systems to the latest in mobile technology, there will be something to suit every home and budget.

The partnership will offer visitors specialist, first-hand advice from CEDIA experts on designing, choosing and installing the best integrated electronic systems in their home.

Now in its third year, the show has enjoyed immense success and in 2010, attracted over 270 exhibitors from sectors such as kitchens, bathrooms, home electronics, gardens and flooring. This year’s event is expected to attract 15 per cent more exhibitors and occupy 20 per cent more floor space.

SPECIA

R L OFFE

BERS CEDIA MEM IN A CAN OBTA UNT 15% DISCO ND OFF A STA THIS OR BOOKING FSHOW. YEAR’S

In 2010, more than 17,000 people attended the show over three days. This was an increase of more than 30 per cent from the previous year and the organisers are anticipating visitor numbers will increase by 20% again for 2011.

NEW EDUCATION WEBSITE June was an exciting month for Education as we launched a dedicated CEDIA Education website. Key features of the site include:

If you haven’t yet visited the site, go to www.cediaeducation.com to see this fantastic new resource!

CEDIA’s main aim at the show is to highlight its role in helping consumers obtain referrals through CEDIA to find qualified and reputable contractors to advise them and work on their homes.

• Course details • Careers pathway • Careers section: post vacancies, access C.V.s to find new staff, manage CEU points, mentoring • Resources: webinars, podcasts, white papers and recommended practices, e-learning • Industry News • Blog

“The website is another exciting development for the industry, improving access to CEDIA’s first class education offering” says Matt Dodd, CEDIA’s Education Chair. “It provides a wide range of interactive resources and information, and allows visitors to keep up to date with education news, events and our new CEDIA technical blog which offers practical hints and tips”.

Calling technical volunteers: if you would like to assist on the CEDIA stand for a morning or afternoon to help answer consumers’ technical questions please contact Anna on 01480 213744 or anna@cedia.co.uk For more information about exhibiting, contact event director, Michael Seaman on 01527 834472, email michael.seaman@centaur.co.uk or visit the show’s website www.improveyourhomeshow.co.uk

CEDIA PARTNERS WITH CISCO ACADEMY TO OFFER ESSENTIAL NETWORKING COURSES CEDIA has partnered once again with Birmingham City University to offer members the opportunity to become a CISCO Certified Network Associate (CCNA) at a discounted rate. The 9 month course acts as a follow on from our 3 day Networking Theory and Practice training. Run as a blended learning programme, the course combines online study with 5 days workshop time at Birmingham City University; culminating in the CCNA certification examination.“Exclusive to the custom installation industry, this course ensures you will be learning alongside your peers who have a similar perspective on networking and IP. It’s a high quality and very flexible training option” commented Matt Dodd, Education Committee Chair. Five places have already been filled, due to limited capacity we recommend booking in advance to avoid disappointment. Cost to CEDIA members - £899.


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Over 250 brands supported the event which remains the only annual trade show and education event in Europe which is 100% dedicated to the design, installation and integration of home electronic systems. The final attendance totalled 5,559, around 7% up on the 2010 event, with exceptional visitor attendance on the middle day of the show boosted by steadier, high quality stand traffic on the Tuesday and Thursday. From the pre-registration statistics, around 60% of visitors who applied to attend were new to the event with many drawn from the fields of property development, interior and lighting design, architecture and electrical contracting. A major event attraction this year was the 3D Zone featuring top end displays from JVC and Panasonic with support from a broad range of top industry names, including Arcam, AWE Europe, Bowers & Wilkins, Denon, KEF and URC. In two specially-built theatres, the latest cutting edge equipment demonstrated how aweinspiring technology combined with immersive 3D content can help custom

VOX

POP

The CEDIA Home Technology Event, organised for the first time this year by Upper Street Events, generated a positive response from the industry, attracting a significant number of debut exhibitors and new, high quality visitors to the show. On the back of its strong performance this year, Upper Street has already taken significant advanced bookings from AWE, Control 4, Premier Mounts, Redline, Carlo Gavazzi, Totem and IMP for next year’s show which will take place on 29th–31st May 2012 at the same venue.

installers provide a stunning home cinema, gaming, sports and movie viewing experience for their customers. Other highlights included the new Hub Theatre arena on the show floor which regularly attracted audiences of 50+ to its series of free presentations. The programme cast an important eye to the future of the industry with sessions from a host of leading experts including Jim Read from Arup, Sue Timney from the British Institute of Interior Design, David Myres from ADAM Architecture, Lucy Martin from John Cullen Lighting and Tony Cable from the NICEIC. Away from the show floor the usual mix of networking and fun once again proved to be a winning formula with CEDIA and Upper Street Events hosting the industry drinks reception offering some welldeserved R&R to exhibitors and visitors on the opening night. Over 300 attended the informal get together which was held in the Fox@ExCeL. To celebrate the launch of Songcast and mark a new era in Linn multiroom, music for the networking party came from Admiral Fallow, courtesy of Linn. Fresh from Glastonbury and tipped by the BBC to make this year’s shortlist for the Mercury Music prize, this was a great opportunity for exhibitors and visitors to see them up-close before they move on to much bigger stages.

Your views on the show… “We have been constantly busy on our stand this year and have definitely seen the right people. The hub theatre has been a great idea too. The guest speakers have been of high quality and it has brought new audiences to the show.” Adam Jones, Account Manager, Loewe UK Ltd “We have established 10–15 new dealers and met with 100 existing dealers that want to do more business. It’s been amazing, and our stand and the show has been thriving. Potentially, the best show we’ve ever had.” Paul Cummin, Artcoustic UK “The show provided a great platform for us to show our key new 3D products to many of our existing UK customers and the press in a very short space of time. We have already generated several very exciting new business opportunities as a direct result.” Alan Roser, Managing Director, Sim2 UK Ltd

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C O M M U N I C AT E S Yo u r i n d u s t r y, y o u r v o i c e … n e w s f r o m C E D I A

60 seconds with…

David Hockaday Who are you?

What’s your favourite film?

David Hockaday, Business Manager and Head of AV ProVision.

Anchorman: The Legend of Ron Burgundy. It’s not deep or factual but almost every scene makes me laugh. Otherwise I think the twist of The Sixth Sense is still hard to beat. Although Inception is right up there!

What’s your company and where is it based? AV ProVision, we are a brand new AV Partner to the channel. We specialise in providing the latest audio visual and consumer electronics from some of the world's biggest and best brands to the custom install channel. We are part of the business portfolio of AV Promotions (a Sunday Times 2010 Fast Track 100 company) based in Aylesbury, Buckinghamshire. How did you get into the industry? I have been working in the FMCG vertical for 15 years and found myself looking after the Leisure market at a major distributor. I now have two World Cup roll outs under my belt!

What’s your favourite album? I’m not really an album fan as I tend to only like certain songs. But my taste is varied with everything from the Prodigy to Neil Diamond on my iPod. What’s your favourite project and why? There have been a few over the years and I seem to be never far from a screen I supplied, whether I am in the Gym or having a coffee at a motorway service station. But more recently it would have to be supplying screens to a reseller for a major golf event in the UK, a massive achievement for a brand new venture.

We strive to deliver the highest standards in the supply of products and quite simply CEDIA adds value to our proposition. It is a privilege to be associated with such a credible and professional organisation.

Which custom installation technology do you consider the most important today and why? Arguably this would be the control system. This is the heart of any custom install and needs to deliver to provide the perfect AV solution. How long have you been a CEDIA member? AV ProVision is a brand new trade member, but I have personally been associated with CEDIA for over 6 years. Why did you join the Association? We strive to deliver the highest standards in the supply of products and quite simply CEDIA adds value to our proposition. It is a privilege to be associated with such a credible and professional organisation. What’s the biggest issue for custom installation businesses today and how can they deal with it? The Internet. Almost everything can be found cheaper on the Internet, except haircuts and funerals. It devalues our proposition, as consumers never take into consideration service levels and returns policy etc. If there was one thing you could change in the industry what would it be? The concept that distributors are ‘box shifters'. It is true that we could be seen in this light but in essence we do so much more, and we do it well. We understand our customers businesses and do everything we can to ensure we deliver! If you weren’t in the custom installation sector, what would you like to be doing and why? I would like to be a nightclub owner. I love socialising and this way I could make money rather than spend my own!


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MEMBERSHIP GROWS IN ITALY We are delighted to announce that earlier this year, Italy became the third country from outside of the UK within Region 1; where CEDIA membership is now in double figures. Today, membership totals 419. The momentum is certainly building with our Membership Development Officer, Michelle Ford, reporting healthy interest in the benefits of Association membership from more and more companies. As in France and South Africa, we are actively supporting this growth, providing education support for dealers as part of CEDIA’s commitment to raising standards and awareness for our industry. For example, as part of the All Digital Expo (Fiera di Vicenza, Vicenza, 16-17 June 2011), we provided specialist training for Italy’s growing number of residential custom installers, keen to develop their business and build relationships with architects, interior designers and homebuilders.

“If custom installation businesses are to expand then it’s important that they reach out and

Chiara Benedettini, President of Connessioni commented: “In Italy, the residential system integration market is still relatively young in comparison to countries like the UK and the USA. It’s important that professional’s are made aware of the concept of custom installation. Often Italian operators have high competences but apply them in different areas, from residential through to commercial, without building a specific and vertical approach. CEDIA, who now has 16 members in Italy, can educate integrators to add value to both their profession and business. Furthermore, in Italy we don’t have any system of certification for integrators, so CEDIA certification would give value to the profession, with a ‘language’ that customers can easily understand.”

www.connessioni.biz

influence potential specifiers” says Matt Nimmons, CEDIA’s Operations Director. “CEDIA provides its members with tailored courses to help businesses understand the trends in the market and be prepared to introduce the concept of smart homes and integration to the specifier audiences. We were delighted to attend All Digital Expo and share these teachings with delegates to help them build their business for the future”. At All Digital Expo, CEDIA hosted two courses. Global Technology and Consumer Trends in Residential Integrated Systems highlighted future technologies and consumer perceptions that will affect the residential integration sector in the years ahead. This course also looked at how CEDIA members across Europe are using their CEDIA membership to market their companies and increase sales to consumers and specifiers. CEDIA’s Certified Outreach Instructor (CCOI) workshop taught members the basic skills necessary to deliver an effective presentation of the CEDIA course, 'Designing Integrated

Laura Lazzerini, Italian member Studio LGL says: “CEDIA can help to improve standards of quality in design and installation across Italy. CEDIA will also increase the communication/integration between professionals in the audio video installation market. With CEDIA’s guidance, members will be informed of methodic approaches to design and installation activities in the Italian market. This is only the beginning of the road for CEDIA, the Association will give great satisfaction and improvement for the professionals in Italy."

www.studiolgl.it

Future-Ready Homes' to architects, designers and property developers. As the market grows, it is important that specifiers and consumers enjoy a positive

Italian Members to date:

experience when they engage with our industry. This experience begins with the initial contact, and extends right through the design process, ultimately, resulting in a professionally installed home technology system. Building on the success of All Digital Expo, we are planning further education events in Italy in the future and look forward to reporting on greater growth in the months and years ahead.

B2B Media SRL ClicSystem Di Luca Ricci Compagnia Generale Telemar SpA Consorzio Tecnologie Avanzate Crestron Italia SRL - Milan Crestron Italia SRL - Rome Domotica Piu SRL DOMOTIX SRL Home Comfort & Cinema Il Satellite MDSG S.r.l. Miele & Musica SRL Rener SRL SEI Comunicazione Studio LgL Victoria British Sound

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C O M M U N I C AT E S Yo u r i n d u s t r y, y o u r v o i c e … n e w s f r o m C E D I A

Welcome to CEDIA! We are delighted to welcome 64 new members to the association this year. This is an increase of 10% on last year’s total figure. J U LY Complete Home Control

ESP Provisional

Inside CI iRoom Trescent Lifestyles PVT W B Baxter Ltd

UK

Affiliate

UK

Distributor

Austria

ESP

India

Affiliate

UK

Distributor

UK

Affiliate

UK

ESP

Italy

Manufacturer

UK

JUNE AV ProVision Centaur Consumer Exhibitions ClicSystem Di Luca Ricci Grandbeing Technology (UK) Ltd Ingenious Home ITISGuru Ltd Novus Automation Novus Automation Unicam AV Ltd

ESP

UK

ESP Provisional

UK

ESP ESP (additional location)

UAE UAE

Distributor

UK

ESP

Croatia

M AY Antenski Sustavi D.o.o B & M Custom Installs Ltd Bluewire AV Solutions Confederation of Aerial Industries Ltd It's Done! Technology Smart Homes Magazine

Distributor

UK

ESP

UK

Affiliate

UK

ESP Provisional

UK

Affiliate

Netherlands

SMS Control Systems Ltd

ESP

UK

Stereo Telstar (1993) Ltd

ESP

Israel

Manufacturer Manufacturer (additional location)

UK UK

ESP Provisional

South Africa

ESP

South Africa

UMC Group Ltd UMC Group Ltd APRIL Audio Visual Designs (Pty) Ltd Civic Automation Systems (Pty) Ltd Consorzio Tecnologie Avanzate

Affiliate

Italy

ESP Provisional

Nigeria

Manufacturer (additional location)

France

Affiliate

Italy

Affiliate

South Africa

Distributor Distributor (additional location)

South Africa South Africa

Automation Authority

ESP Provisional

South Africa

BNC Technology

ESP Provisional

South Africa

Distributor

South Africa

Hausba Smarthomes Ltd Lutron Electronics Rener SRL MARCH Audio Video South Africa Audio Video Specialists (Pty) Ltd. Audio Video Specialists (Pty) Ltd.

EIB Automation Cc Firefly Automation Limited

ESP

UK

Manufacturer

France

ESP

France

ESP Provisional ESP Provisional (additional location)

South Africa South Africa

Manufacturer

France

Distributor

South Africa

Focal JM Lab IAD Questek Customer Care (Pty) Ltd Questek Customer Care (Pty) Ltd Waterfall Audio FEBRUARY Elan Systems South Africa Hometech Europe

ESP

UK

ESP (additional location)

UK

ESP

UK

Lutron Electronics - Spain

Manufacturer (additional location)

Spain

Passionate About Cinema

Affiliate

UK

ESP

Loud & Clear Loud & Clear (Scotland) Ltd

JANUARY Adept Integrated Systems Adept Integrated Systems

ESP (additional location)

UK UK

Advanced New Technologies Ltd

ESP (additional location)

France

ESP Provisional

UK

ESP

UK

AV Synergy Continuum Systems Copston Associates Ltd

Distributor

UK

Domonetio.com

Affiliate

Spain

Integrated Systems Europe

Affiliate

Netherlands

ESP

UK

Distributor

Belgium

Manufacturer

UK

Lewis Building Technology New Invor N.V Panasonic UK Ltd Presto Audio Visual

Professional Services

UK

Manufacturer

India

ESP

South Africa

Affiliate

UK

Sound And About Sphere Custom Design & Installation The British Audio-Visual Dealers Association

CEDIA | EVENTS DIARY

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Connect with CEDIA Edinburgh, 25 August www.cedia.co.uk IFA Berlin, Germany, 2 - 7 September www.ifa-berlin.com Health & Safety Course CEDIA HQ, St Neots, 7 September www.cediaeducation.com Technician EST1 Boot Camp CEDIA HQ, St Neots, 7 - 9 September www.cediaeducation.com CEDIA US Expo Indianapolis, USA, 7 - 10 September www.cedia.net/expo Technical School and EST2 Exam CEDIA HQ, St Neots, 12 - 16 September www.cediaeducation.com Home Cinema Design Workshop CEDIA HQ, St Neots, 20 - 21 September www.cediaeducation.com Smart Home Technology CPD Event Cobham, Surrey, 23 September www.cedia.co.uk CEDIA Certified Outreach Instructor Course CEDIA HQ, St Neots, 27 September www.cedia.co.uk Smart Home Technology CPD Event Pinewood Studios, Bucks, 28 September www.cedia.co.uk Intro to Residential CI and Integration CEDIA HQ, St Neots, 28 September www.cediaeducation.com Connect with CEDIA in Newcastle Newcastle, 29 September www.cedia.co.uk National Home Improvement Show Earls Court, London, 30 September - 2 October www.improveyourhomeshow.co.uk CEDIA Business and Technology Forum & AGM Belton Woods, Lincolnshire, 4 October www.cedia.co.uk Home Technology Golf Day Belton Woods, Lincolnshire, 5 October www.cedia.co.uk Networking Theory and Practice Birmingham, 5 - 7 October www.cediaeducation.com CEDIA Technician EST1 Boot Camp CEDIA HQ, St Neots, 12 - 14 October www.cediaeducation.com Health & Safety Course CEDIA HQ, St Neots, 12 October www.cediaeducation.com CISCO CCNA Certification 17 October (9 months) www.cediaeducation.com

CONTACT: Anna Skoyles, Senior Marketing Officer, CEDIA Region 1, Unit 2, Phoenix Park, St Neots, Cambs, PE19 8EP, UK T: +44 (0)1480 213744 F: +44 (0)1480 213469 E: anna@cedia.co.uk W: www.cedia.co.uk


CEDIA Communicates Summer 2011