CDTM Trendreport: Customer Interaction in the Telco Industry

Page 79

Data Hubby

Business Model Key Partners ■■

Telco company

■■

Data analytics provider

■■ ■■

Value Proposition

Key Activities ■■

Developing and maintaining the platform

Biometric verification provider

■■

Ensuring high data security

■■

Maintaining data quality

Online authentication integrators

■■

Developing an API for third party integrations:

■■

Analyzing data and matching businesses to customers

B2C ■■

Transparent overview of the usage of personal data by online services

■■

■■

Individual selection of businesses to share personal data with

B2B

Offers tailored to individual needs

■■

Easy and practical identity verification

■■

Biometric infrastructure and verified personal data

Access to analyzed consumer data (cross-selling potential)

■■

■■

Data analytics expertise and infrastructure

New direct sales channel over Data Hubby

■■

■■

Technology expertise and infrastructure:

■■

Large customer base

■■

Business partnerships

■■

Cheaper and trustworthy identity verification

■■

Mass market

B2B

■■

Acquisition: Personal assistance/key account management

■■

Businesses interested in insights about (potential) customers

■■

On-going self service

■■

Insurances

■■

Retail/e-commerce

■■

Fundraising organizations

■■

SMEs

■■

Businesses interested in a identity verification solution

■■

Online payment services

■■

Banks

■■

Credit check institutions

■■

Universities

Channels B2C ■■

App Stores, Website

■■

eMail advertising, SMS Social Media

B2B

Cost Structure Initial Cost

Self service/automated service

B2B

Key Resources

B2C

B2C

■■

Customer Segments

Customer Relationships

■■

Direct sales channel

■■

Trade fairs and industry summits

Revenue Streams Fixed Cost

Variable Cost

■■

Build platform

■■

Analytics software, CRM

■■

Marketing

■■

Acquire infrastructure

■■

Key account managers

■■

Customer support

■■

Setup biometrics

■■

Physical and digital security

■■

Customer rewards

Trend

■■

Setup cost

■■

Data platform: Subscription fee (basic and pro package)

■■

User verification: Pay per verification

■■

Subscription fee with free included verification

Scenario

Ideation Ideation

79


Issuu converts static files into: digital portfolios, online yearbooks, online catalogs, digital photo albums and more. Sign up and create your flipbook.