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Spring 2009

Volume 12

Number 1

In this issue

Bidding for success: gaining external funding Sarah Wilkie Virtual CPD: professional development at a distance Lizz Jennings Entering the world of special libraries Christopher Reeve News from Katoke Sheila Rudd Transferable skills and the Information Professional Paula Harvey

www.cilip.org.uk/cdg/impact


ISSN 1468-1625 Impact, the official journal of the Career Development Group of CILIP: the Chartered Institute of Library and Information Professionals; formerly the Assistant Librarian, the journal of the Association of Assistant Librarians. PRESIDENT Maria Cotera Cataloguer, Library Services, UCL, Gower Street, London WC1E 6BT Tel: 020 76792302 Email: m.cotera@ucl.ac.uk SECRETARY Kerry Benstead Information manager, Library Services, KAI Strategic Analysis and Coordination, HM Revenue & Customs, LG 75, 100 Parliament Street, London Tel: 020 7147 0848 Email: kerry.benstead@hmrc.gsi.gov.uk FOR FURTHER INFORMATION ABOUT THE GROUP Paul Tovell Librarian, Nottinghamshire County Council Tel: 01909 472408 Email: paul.tovell@nottscc.gov.uk ADVERTISE IN IMPACT Advertise here and reach nearly 4,000 potential customers, it’s so easy! (source: CDG membership, January 09) If you are interested in advertising in Impact, please contact our friendly Advertising Officer Stella Wisdom; by emailing stella.wisdom@bl.uk or ring her on 01937 546873 2009 charges for advertising in Impact: Full page colour: £330 Full page black and white: £230 Half page colour: £200 Half page black and white: £140 20% discount available for non-profit organisations VAT will be charged at the standard rate on the advertisements

Views expressed in Impact are not necessarily those of the Career Development Group or the Editors. Material may be reproduced in printed and electronic formats without permission, provided acknowledgement is made. Copy can be submitted to the Editors in plain ASCII text format, MS Word format, or in the body of an email message. Accompanying photographs of a resolution of no less than 150dpi (mono) or 300dpi (colour) are welcome. SUBSCRIPTION ENQUIRIES Janice McQuilkin The Library University of Ulster Magee College, Northland Road Londonderry BT48 7JL Tel: 028 7137 5299 Fax: 028 7137 5626 Email: j.mcquilkin@ulster.ac.uk Annual subscriptions 2009 United Kingdom £38.85 Overseas £55.65 North America $110.25 Impact Copy Dates 2009 Issue Articles Publication Summer 22 May 19 June Autumn 14 Aug 11 Sept Winter 20 Nov 18 Dec Career Development Group Website: http://www.cilip.org.uk/cdg/ Registered charity number: 313014


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Bidding for success: gaining external funding / Sarah Wilkie Anyone for coffee? Themes from the Public Library Authorities Conference / Jenny Ridout Virtual CPD: professional development at a distance / Lizz Jennings New Professionals Conference: call for proposals Notice of 114th AGM Minutes of 113th Session of AGM Honorary and Associate National Officers listing Divisional Contacts listing Candidate Support Officers listing Vote now for the 2009 Martin Award! Transferable skills and the Information Professional: where next? / Paula Harvey Entering the world of special libraries / Christopher Reeve Study tour to Malta / Tracey Ainsley News from Katoke / Sheila Rudd Dates Back Cover Annual Conference advertisement

Joint Honorary Editors Cheney Gardner Reading Development Manager LB of Richmond Upon Thames The Cottage, Little Green, Richmond, Surrey TW9 1QL Email: cheneygardner@googlemail.com Victoria McAra Community Librarian Bridge of Allan Library Fountain Road, Bridge of Allan FK9 4AT Email: mcarav@stirling.gov.uk

Editorial Welcome to an extended edition of Impact to start off 2009. After saying goodbye and a huge thank you to hard working co-editor Charlotte Hobson at the end of last year, we would like to introduce new co-editor Victoria McAra from the Scottish Division. Victoria and Cheney will be working together during 2009 to continue bringing you inspiring news and articles addressing the current concerns of information professionals in various sectors. In this edition we have helpful contacts for CDG Officers, Divisions and Candidate Support Officers so you will always be able to track down the person you need, plus news on the upcoming business of the group and articles from a host of contributors. Sarah Wilkie’s article on bidding for funding is very timely in the current climate and if you are looking for a change of direction you will find Paula Harvey’s advice on transferable skills very useful. We also have an update on the future of public libraries from Jenny Ridout and advice on working in special libraries from Christopher Reeve, former Head of Library and Information Services at Barnado’s. Lizz Jennings has been listening to professional talks in her slippers and shares her tips on virtual CPD opportunities and we have the latest news from our VSO Sheila Rudd in Katoke. Finally, please do vote in the Martin Awards and help us to reward the people who have contributed to Impact over the last two years. The journal depends on the efforts of people just like you and we are always open to receiving new ideas for submissions. If you have something in mind just contact the editors. Cheney Gardner & Victoria McAra

Printed in England by Headley Brothers Ltd Ashford, Kent Impact Spring 2009

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Bidding for success: gaining external funding Sarah Wilkie No publicly funded organisation ever believes that it has sufficient in its budget to realise all its ambitions for service improvements, and that is even more true today than in the past. Libraries are certainly no exception to this. One popular solution is to consider applying to the many additional funding streams that are available to you. But it is precisely because this is a popular solution that it also appears at times to be a rather difficult one. These funding streams are not bottomless pots of gold, and competition can be tough. So how do you ensure that your bid is one of the successful ones? In the past I have submitted many bids, the majority successful, so I want to share with you my own approach and some of my “secrets of success”.

yourself if it would help you do better something you’ve planned to do anyway? If so, it is clearly an opportunity you should go for. On the other hand, could it place any additional burden on the service? You may get funding for the project, but will that cover all the staff time involved in delivering it, and if not, what will they have to stop doing in order to do this? Will a need for match funding divert resources from other important activity? And have you got the space and other facilities needed?

‘Demonstrate that you understand what they are trying to achieve’

Ask yourself too what you will do when the funding stops. In other words, think about I’ll be telling you what I’ve learnt about your exit strategy before you even start to what works, and what doesn’t work; chal- fill out the form. lenging you a bit to consider just why you’re bidding for this money in the first place; and Give them what they want helping you deal with the outcome, whether Let us assume though that you’ve decided positive or not. to go ahead and bid. The single most important thing to remember is that you Ask for what you want – not what you have little or no chance of success if you fail don’t want to give the funders what they want. To do Before you even start to apply for funding, this you have to demonstrate that you unyou should ask yourself and your col- derstand what they are trying to achieve, so leagues some tough questions. Most im- reflect their language in the language you portantly, do you really want/need this use, but don’t parrot it. funding? What will it add to your service It is also important to demonstrate that the that you can’t achieve without it? project fits into your overall service goals, Consider whether the objectives of the and that you are not bidding simply to get programme align with your own. If not, it your hands on extra cash. So quote from could distract you from achieving what your corporate and service plans to show you’ve planned for the current year. Ask that the objectives of this programme fit with Impact Spring 2009

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your strategic direction of travel. But it is not enough to believe that the project is needed in your authority, you have to have evidence. Make sure you include as much of this as you can: data relating to deprivation if applicable, information about other service provision in the area, results of surveys that demonstrate that the project is wanted by local people, etc. It should all add up to a picture that clearly illustrates how the project will make a difference and meet identified needs. The funders will also want to be confident that you can deliver what you promise. It is a fact of life that success breeds success, but this doesn’t necessarily mean that you have to have been successful in delivering externally funded projects in the past. Those you have funded from core budgets can demonstrate the same strong project management, awareness of needs, realisation of outcomes, and so on. Some funding streams stipulate that you must be a particular type of organisation in order to access them, such as voluntary sector. But that doesn’t necessarily mean that these are closed to you. Perhaps you can identify a voluntary sector partner who might be the named lead for the bid, if you’re prepared to do most of the leg-work on their behalf. Or could you be the route to some funding for a partner which would in turn help you meet some of your objectives?

If there’s a requirement for hard cash, think creatively. This need not necessarily come from your own budget; it can be partners’ contributions. You can also combine several funding streams, each providing the match funding for another, although this brings complications in meeting different sets of reporting requirements, following different timetables and more.

‘It is a fact of life that success breeds success’ Match funding in kind again needn’t necessarily be your own; what about partners’ time, for instance? And when costing match funding, remember to build in a cost for your own project management time as well as any staff delivering the project, and don’t forget basics like heating and lighting a building But even when the funder doesn’t require you to be explicit about your contribution, don’t be fooled into thinking you don’t need to make one. Managing and delivering any project takes time, and time costs money. If you or your staff will be spending time on this one, what will you and they not be doing, and can you afford not to do it?

The bottom line is, if you know you can’t supply whatever is asked for in terms of match funding, don’t bother applying. At best you will not be successful and will have wasted your time, and at worst you will be stuck with responsibilities you cannot delivAnd a final thought before you start to fill in er. that form: if you can’t show that you meet all the essential criteria, don’t waste your own Some common mistakes or their time. There’s no such thing as a free lunch Recognise from that start that you will certainly have to make some contribution. This may be hard cash, funding “in kind”, or a less tangible but still significant contribution. Impact Spring 2009

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When applications are unsuccessful they tend to fail for one of several common reasons: Ÿ a lack of vision (or a vision unclearly communicated)


Ÿ too much operational detail (what you by someone who has never seen it before, want to do) and too little strategic think- and preferably someone who doesn’t have a strong understanding of the field – if they ing (why you want to do it) understand what you are driving at, so will Ÿ lack of alignment with a bigger picture, the assessor. whether that is the funder’s (fitting the criteria) or broader (relating to governFinally: ment policies) Ÿ the proposals aren’t properly thought through, with statements that can’t be supported

Ÿ check the spelling, and don’t rely on spell-check for this (it can help to read it backwards, odd as that sounds)

Ÿ the project seems to have been an after-thought, added on in a hurry because the funding was available, rather than as part of longer term objectives

Ÿ check the maths – too many bids fail to add up correctly

Be careful what you wish for

Ÿ make sure it is signed – by the person or people asked for, and in all the places asked for; and if this is someone very senior, get them lined up well in advance rather than relying on them being at their desk when you need them

Consider in advance what you will do if you’re successful: not just how you will run the project, but how you will plan in the time Ÿ enclose all necessary documentation and capacity needed to meet the funder’s requirements. This is where any mismatch Ÿ and get it to them on time – people between their objectives and your own realhave wasted days of work by handing ly comes back to haunt you, as you could in an application for funding 30 minfind yourself caught up in a lot of bureaucrautes after the deadline cy that is adding little or no value to your service. Yes, the reporting regime can be considerable, but do recognise that it is When bids fail their money and they have a right to know But however good your application, there how it is being spent and what is being are no guarantees. Almost all funding pots achieved with it. are finite and competition is tough. If you fail, please don’t see this as time wasted, Pay attention to the details but as a learning opportunity. Always ask for feedback and learn from it next time. So you are confident that you want and You may find that you disagree with the need the funding, you‘ve thought through assessment of your bid, but take it on the your proposal, and you’ve completed the chin! The funder’s decision is final, and in form to the best of your ability. But when the end all you can do is accept that and put you think you’ve finished filling in the form, it down to experience ask someone else to look through it to get a fresh eye. By this point you will have read And remember that you may be able to it so many times that you won’t be able to adapt your proposal for future funding opspot the errors, typos, or any muddled portunities, so file it safely and revisit it from wording. Ideally this final check should be time to time. Impact Spring 2009

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If you’ve already been able to appoint someone to a role through external funding, why not consider making it part of their remit to source the funding for the continuation of their role. Keeping your job is a great motivator!

Conclusion

It is a sad fact of life, but the first step towards external funding is the hardest. Funders are looking for a track record of successful delivery, so past experience helps. But think creatively, as this needn’t necessarily mean an externally funded project. If you’ve managed any project with And finally discreet funding (i.e. not part of your day to Celebrate your successes: thank anyone day service delivery) you could use that as who helped you, and mark the success in evidence. some way, while acknowledging that this is If you’re struggling to find that first suc- probably just the start of a lot of hard work. cess, consider looking elsewhere for the And learn from your failures: ask for feedcapacity you need to bid. This could mean back and consider how you’ll be able to buying in external expertise (if successful, apply this to do better next time. the benefits of the funding should outweigh the cost) or looking for expertise elsewhere Sarah Wilkie in your organisation – for instance some Consultant local authorities have generic funding seeksarah.wilkie@live.co.uk ers. www.sarahwilkieconsulting.co.uk

Anyone for coffee? Themes from the Public Library Authorities Conference Jenny Ridout The day when public libraries worry over their choice of e-book format (Sony Reader, Kindle or ibook?) may seem very remote to some, but this was just one of many forward thinking topics at this year’s Public Library Authorities (PLA) conference 2008 in Liverpool. Personally I jumped on the ‘not in the next ten years’ band wagon but having given the subject a bit of thought it is easy to see James Bond style ‘this book will self destruct in 14 days’ loans being common place in the not too distant future. After all, 20 years ago few would have fully predicted the impact of the internet on library services or the role that mobile devices would play in Impact Spring 2009

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our everyday lives. Who are we, a generation of (in the main) digital immigrants, to second guess what the public, with its ever increasing demographic of digital natives, will expect from their libraries. Pursuing new formats will invariably mean choices which may or may not take us further from our traditional role of libraries. An e-book is, after all, still a book, that sacred object at the core of all library services. Yet its existence as an electronic object takes us further from the idea of a library as a physical place and closer to the idea of a virtual entity. It is up to us to take what chances we can to investigate new formats and this year’s conference present-


ed its fair share of opportunities. Finding, as I'm sure many do, that the rate of technological change out paces my ability to keep abreast of all these developments, the conference was a welcome forum at which to discuss them with peers. The difficulty of course lies in the translation of the post dinner debates to our services but I at least was glad of the opportunity to talk about more than the practical details that seem to dominate day to day work in a library. As someone relatively new to the profession the conference was an amazing chance to network with more experienced colleagues who have already seen great change in the services but whom are not fazed by the further challenges that are constantly presented.

‘It was obvious that many services were making some very difficult choices’ The idea of choices, or at least the consequences of choices, leads me to one of the most tangible things I brought away from this years PLA conference. It was obvious that many services were making some very difficult choices. However the presentations that made up much of the formal itinerary at PLA seemed to be a showcase of all the positives that have resulted from people making the right decisions. Services working with banks to improve numeracy, volunteer schemes to engage asylum seekers and true community engagement to determine how best a refurbishment of a local library might benefit its local residents showed positive outcomes that complemented rather than challenged reading as the central role of the library service. There was also evidence of many authorities operating or merging with a variety of other services, something that was especially valuable for me to see given the changes taking place in my own authority in Trafford. Impact Spring 2009

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It was gratifying to see that such merges are just as much an opportunity to build and promote traditional library values as they are a challenge to them. It says a lot about the modern library service that even in such financially dark times we are resourceful enough to build and improve our services. I took away a lot of ideas that I hope to use in the future and was made to realise that there is a lot to be said for colleagues who just go out and do things when they have a good idea. Listening to them was certainly an inspiring experience and I hope that in the future I can show similar resourcefulness. However, while it is natural that services should want to celebrate their achievements I wasn’t the only one who commented that many speakers steered clear of more controversial issues. Who after all wants to rock the boat when there is so much good to talk about and the real decision makers, in the form of Elected Members, are present within the audience? But who would have thought it possible to present on public-private partnerships and the value of our buildings in prime locations without touching on that omnipresent and highly contentious entity – the coffee chain. So noticeable was its absence from the discussion that it was the one aspect of the session we were still talking about that evening.

‘Many speakers steered clear of more controversial issues’ That is not to say that the conference was controversy free. The DCMS review has caused its own flurry of discussion, while Andy Burnham's speech has generated enough debate to keep the bloggers going till Christmas. The Guardian alone published three articles since the conference, each haranguing the Culture Secretary for


suggesting there might be more to libraries than books and reading. That one states that the conference was held in Blackpool and talks about ‘abandoning the rule of silence' should surely bring into question whether the author was paying attention to what he was writing about or if he'd even been to his local library recently. The closest my library has come to silence recently was the two minutes held for Remembrance Day and even that was broken by a toddler tearing around in the children's area. For the average library providing computers, story times, play sessions, talks and coffee mornings, silence has long been a thing of the past. Andy Burnham will never please everyone but when he suggests that there should be more to libraries than books at least he is not dreaming of a library that has in the main already disappeared.

of approval from the media. Although I did sometimes feel that the speakers were preaching to the converted I can't imagine I was the only delegate who returned to my service with a renewed sense of purpose and a determination to make some changes, however small they might be. I was also made to feel that despite the diversifying of services there is still value in following my own professional development within the library sector, something that in the past year I had started to doubt. Jenny Ridout Information Services Librarian Access Trafford

Jenny attended the PLA as this year’s British Library and Society of Chief Librarians Sponsored delegate. The place also included a day at the British Library in London where Jenny had the opportunity to learn Indeed the PLA conference this year about the role of the British Library and its proved that while reading is still pivotal to work with Public Libraries across the counour library services there is already much try. more going on, whether or not it has a seal

Virtual CPD: professional development at a distance Lizz Jennings Web 2.0 has become the standard for new technologies on the Internet, and one of the areas in which technology has allowed the Internet to change the way people use it is the realm of Virtual Worlds. Virtual Worlds have been defined in a number of ways, and one that I feel works is this:

This means that users can drop in and out, and it will continue regardless. This makes for an environment which closely resembles the real world - a conference in another city will take place, whether you attend or not. The big difference is that geography is not an issue, and events can attract worldwide audiences. This has been an area originally “A Virtual World is a synchronous, perdeveloped for games, and many people will sistent network of people, represented have heard of World of Warcraft as an by avatars, facilitated by computers." (1) online gaming Virtual World. However, Impact Spring 2009

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more recently Virtual Worlds have moved Powerpoint presentation. However, the away from the gaming community and be- speaker's avatar was on stage, and the come more freeform. audience was seated around the stage, just as you would expect from a conference. I ‘Second Life is one of the most well found the talk interesting, and decided to known Virtual Worlds which is not return the following week for the Peter Morassociated with gaming’ ville talk about Information Architecture 3.0. I was excited, as I'd read one of his books, so this was almost a celebrity talk for me. The talk lived up to my expectations, and of the three talks I attended, it was the one I enjoyed the most. This time, I also took a little more time to talk to the other attendees. This, I feel, was the biggest advantage of using a Virtual World interface, rather than merely downloading a video, or viewing the slides: Networking. I felt able to chat to others about IA as a career, about the talk, and generally. There were virtual drinks and nibbles to enjoy, which encouraged chatting to people, and because it was a remote event, they were from various There was a clear central point, a modern different countries. looking building, and I went in, pleased (for once) to be able to look inside a building, as The third talk was very much more technimany of the buildings I had seen before cal than the other two, and as a result I were private. I was able to click on links to their website, drink a cup of virtual coffee ‘You are not physically present, so relaxing in your slippers while and sit down on the chairs upstairs. After a attending the presentation is not couple of visits, I noticed that a sign had going to appear unprofessional’ gone up outside, advertising some free SL versions of talks being given at the IA Summit. This sounded very promising, so I found the networking side of the event more stayed up late one Friday night (SL Time is interesting. I made sure to arrive a little early to talk to people before the presentabased on Pacific time), and gave it a go. tion. I also looked up the slides after the The first talk was about Communities of event, which helped me understand a little Practice and my first challenge was how to more about search engine optimisation. sit down, whilst also facing the podium. The advantages of using virtual worlds to After a bit of a hokey cokey dance, I managed it, and watched the talk. The "talk" was attend talks were great. There was no typed, while virtual boards displayed the charge for these events, which seems to be Second Life is one of the most well known Virtual Worlds which is not associated with a game. It is free to use, although you have to subscribe (or earn in-world money) in order to maintain a location of your own. You initially enter a training area in order to learn to control your avatar (your representation in the world) and then progress to the main world. At first this is very confusing, trying to work out what to do and where to go. However, I came across references to online locations in articles and on websites, and eventually ended up visiting Information Architecture Island.

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because it is a new medium and therefore encouraging use of the system is higher priority than making money. Unlike just reading presentations or articles, there was an opportunity to talk to the speaker and to other attendees, which both aided understanding, and provided a chance to network. There was no geographical limit, so attending a talk where the speaker was on the other side of the globe was as easy as popping into the kitchen for a cup of tea! The talk was typed, so if part of it was harder to understand, you could spend some time thinking about it before moving on to the next part (although you could get out of sync with the slides, as I found on the third talk). You are not physically present, so relaxing in your slippers while attending the presentation is not going to appear unprofessional, although conversely if your avatar is dressed in a revealing bikini, you might like to consider how that presents to other participants. Web links mentioned during the talk could be followed immediately, and remain in your web browser ready to read after the talk, without interrupting the flow, or rudely turning to another device as would happen in real life. There are also disadvantages. You need to be familiar with basic operation of the virtual world controls, otherwise you could spend the whole talk trying to move to the

venue! The time difference has also meant that I have been unable to attend talks because they fell during working hours or at antisocial hours. Your Internet connection needs to be reliable, and fast, as the system is visual and uses a lot of bandwidth. You also interact using avatars, which do not have the operator's real name, so contacts made online may be harder to track down in real life. Using Second Life as a medium for learning was a really valuable experience, as it allowed me to attend talks on professional interests which fell outside what was relevant to my employment at the time. It allowed me to talk with people already practising in the area I was interested in, and ask questions about their real experiences in Information Architecture. It was more engaging than simply reading an article, and stimulated my interest to explore further reading, as I was able to read mentioned articles and web sites immediately, and save them for future use. Lizz Jennings Information Librarian (E-Resources) University of Bath E.Jennings@bath.ac.uk 1) Bell, M. (2008, June). Definition and Taxonomy of Virtual Worlds. Paper presented at New Digital Media (Audiovisual, Games And Music): Economic, Social And Political Impacts, Sao Paulo, Brazil.

There is currently a vacancy on the Career Development Group national committee for the post of *Honorary Treasurer (National Account)* You don’t need to be an accountant or an expert in maths; if you are seeking a new challenge then this is the post for you! Initial training and follow-up help would be provided along with assistance in compiling the end of year accounts. You will be required to attend our AGM and up to three Council meetings throughout the year; all expenses are covered. For initial queries contact former Honorary Treasurer Judith Smith: judith@barnabasfund.org If you wish to nominate yourself for the post, please forward your details by Friday 10th April to Kerry Benstead, CDG Honorary Secretary, kerry.benstead@hmrc.gsi.gov.uk Impact Spring 2009

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New Professionals Conference: call for proposals "What is it like to be a Library & Information Professional in the 21st Century? Forum and debate from a New Professionals perspective" Calling all new library and information professionals to submit presentation proposals for the New Professionals Conference on Monday, 6th July 2009, London Metropolitan University. This is a joint conference, organised as a forum for New Professionals, by the Career Development Group and the Diversity Group, two special interest groups of CILIP: The Chartered Institute of Library and Information Professionals, in partnership with London Metropolitan University's Department of Applied Social Sciences (as part of their consultation for the Library Skills for a Globalised World Project, funded by the Linking London Lifelong Learning Network). We invite proposals for contributions from colleagues who have joined the profession, either through work or study, in the last 5 years. First-time presenters, current LIS students and individuals from diverse backgrounds are especially encouraged to apply. There will be a prize for the best paper, as voted for by delegates on the day. A selection of papers will be published in the professional journals. Help preparing the presentations and standard travel and accommodation expenses can be provided on request, so consider taking advantage of this excellent opportunity for continuous professional development! Deadlines 路 Proposals (no longer than 300 words) must be submitted by 5pm on Friday 3rd April, 2009. 路 Authors of accepted proposals will be contacted by Friday 17th April. 路 Full proposals must be submitted by Monday 1st June, 2009. Impact Spring 2009

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Conference Themes and Focus We welcome papers sharing experiences and exploring issues relevant to the overall theme: What is it like to be a Library & Information Professional in the 21st Century, including: Ÿ What attracts New Professionals into the Library & Information world? Ÿ What are New Professionals bringing to the changing world of libraries and information? Ÿ How can New Professionals revolutionise the 21st century profession? Ÿ How can New Professionals market themselves? Ÿ What are the current barriers for New Professionals? Ÿ How can New Professionals from diverse backgrounds come into and enrich the profession? Questions / Comments The organisers are happy to receive and respond to questions or comments. For further information please contact: David Percival Librarian - Young Adults and Looked After Children, Portsea Library, John Pounds Community Centre, 23 Queen Street, Portsmouth PO1 3HN E-mail: david.percival@portsmouthcc.gov.uk Chris Rhodes House of Commons Library, Statistical Resource Unit E-mail: rhodesc@parliament.uk

Registered charity 313014 Impact Spring 2009

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Notice of 114th Annual General Meeting Notice is hereby given that the Career Development Group Annual General Meeting will be held at G01 Theatre, John Foster Building, 98 Mount Pleasant, Liverpool John Moores University, Liverpool, L3 5UZ on Monday 20th April 2009 at 4.15pm.

The AGM is open to all Career Development Group members. Free refreshments will be available from 4.00pm and time for networking in a local pub is planned for after the meeting. Please use the below contact details to notify your attendance at the AGM by Monday 6th April.

Any motion of which notice is received by The group’s National Conference “Your the Honorary Secretary in accordance with Rule 17 of the Group Rules will be placed wish is my command: Improving the customer experience” will precede the AGM. on the agenda. See back page for further details. “Rule 17 – A statement shall appear on the notice that, if a member wishes to put a Kerry Benstead motion to the meeting, notice of the motion Honorary Secretary shall be made in writing, signed by the LG75, Library Services member, and shall be served on the Group HMRC, 100 Parliament Street Secretary not less than twenty-one clear London SW1A 2BQ Tel: 020 7417 0848 days before the date of the meeting.” Email: kerry.benstead@hmrc.gsi.gov.uk

Minutes of 113th Annual General Meeting of the Career Development Group Held at Cardiff City Hall on Monday 28th April 2008 at 3.30pm with 20 members present.

4. The President for 2007/8, Rowena Macrae-Gibson, presented the Annual Report of the group for the period April 2007 – March 2008.

1. Apologies for absence were received from Tracey Ainsley and Maria Cotera.

The year had been a very successful one with a great deal of activity at both national and divisional level.

2. The minutes of the previous AGM held at the De Havilland Campus, University of Hertfordshire on 29th June 2007 were accepted as a true and accurate record. Proposed: Isabel Hood. Seconded: Amanda Quick. 3. Matters arising – there were no matters arising.

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The 12 divisions held more than 90 courses, social events and visits to libraries between them over the year (including Essential Skills seminars, the Deep Web and visits to prison libraries), allowing access to CPD opportunities across the country for members. The network of 19 Candidate Support Officers (CSOs) sent almost 3000 emails,


made and received nearly 400 telephone calls, read 98 draft submissions from candidates, delivered 39 training courses, and had 55 meetings with individual candidates – around 2000 hours of their time over the year which is an enormous contribution to the profession. The Group continued to publish its journal, Impact, on a quarterly basis – one edition was online only due to financial constraints and may have to be repeated in future years. An email bulletin was launched very successfully in June 07, providing details of events, news and information to members. Currently there are over 250 subscribers and this number is growing daily. The President visited a number of divisions during the year to make presentations and help out at courses. A new leaflet has been produced to showcase our great efforts in international work and to help divisions with fundraising activities, and a new general promotional leaflet was also produced.

A full version of the Annual Report is available on the Files Area of CDGDIVISIONS. Proposed: Tayo Ajibade Seconded: Viki Lagus. 5. The Honorary Treasurer, Martin Edwards, presented the audited Statement of Accounts for the year ending 31 December 2007. A breakdown of income and expenditure over the year was given included the balances held by Divisions. The shortfall between income and expenditure was questioned, and the Treasurer was asked to indicate how much was in the deposit account (£11,306.76 which is £3,000 less than in the previous year). Clearly we cannot sustain using this amount from the deposit account for many more years, and the incoming President (Amanda Quick) explained that the financial sustainability of the group was under discussion at National Council in May where difficult decisions would have to be taken.

Significant effort has gone into reducing group costs, including experimenting with a virtual officers’ meeting in September which was unfortunately not a great success.

The accounts were accepted as a true and accurate record by the meeting.

Following difficulties with our website we moved to a new host for a 12 month trial, and will be comparing this with the CILIP CMS before making a final decision on the way forward.

6. Amanda Quick was installed as the new group President, and will serve from April –December 2008. This is a shorter year as we align the group’s governance year with that of CILIP.

National Conference was held in Brighton with the theme of ‘Engaging Communities’ and brought together speakers and delegates from a variety of sectors.

7. Any other business – any other motion that is received in accordance with rule 17 of the General Rules of the Organisation. There was no other business.

We ran five successful sessions at Umbrella last year, working in partnership with other Special Interest Groups.

There being no other questions, the meeting was closed at 4pm.

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Proposed: Isabel Hood. Seconded: Alison Dyer.


Career Development Group 114th Session: 1st January - 31st December 2009 Honorary and Associate National Officers President Maria Cotera Cataloguer, Library Services, University College London, Gower Street, London WC1E 6BT Tel: 020 7679 2302 Email: m.cotera@ucl.ac.uk

Honorary Events Coordinator Viki Lagus Community Development Librarian, Jarrow Library, Cambrian Street, Jarrow NE32 3QN Tel: 0191 4282318 Email: viki.lagus@southtyneside.gov.uk

Vice President Jon Scown Libraries West Development Officer, Cultural Services Admin Centre, Mount Street, Bridgwater, Somerset TA6 3ES Tel: 01278 451201 Email: JMScown@somerset.gov.uk

Honorary Editors Cheney Gardner Reading Development Manager, LB of Richmond Upon Thames, The Cottage, Little Green, Richmond, Surrey TW9 1QL Tel: 020 8734 3302 Email: cheneygardner@googlemail.com

Past President Amanda Quick 6 Clair Wood Place, Cupar, Fife KY15 4GZ Tel: 01334 659116 Email: manda_quick@yahoo.co.uk

Victoria McAra Community Librarian, Bridge of Allan Library, Fountain Road, Bridge of Allan, FK9 4AT Tel:01786 833680 Email: mcarav@stirling.gov.uk

Honorary Secretary Kerry Benstead Information Manager, Library Services, KAI Strategic Analysis & Coordination, HM Revenue & Customs, LG 75, 100 Parliament Street, London Tel: 020 7147 0848 Email: kerry.benstead@hmrc.gsi.gov.uk

Honorary Advertising Officer Stella Wisdom Project Manager Collection Storage North, The British Library, Boston Spa, Wetherby, West Yorkshire, LS23 7BQ Tel: 01937 546873 Email: stella.wisdom@bl.uk Honorary International Relations Officer Tracey Ainsley Information Specialist, Subject and Liaison, University Library and Learning Services, Northumbria University, Ellison Place, Newcastle Upon Tyne, NE1 8ST Tel: 0191 2437707 Email: tracey.ainsley@northumbria.ac.uk

Honorary Treasurer (National Account) Vacant Honorary Treasurer (Divisional Co-ordinator) Helen Thomas Llandaff Learning Centre, University of Wales Institute, Cardiff, Llandaff Campus, Western Avenue, CARDIFF, CF5 2YB Tel: 029 2041 7315 Email: hjthomas@uwic.ac.uk

Honorary Membership & Marketing Officer Paul Tovell Librarian, Worksop Library, Memorial Avenue, Worksop, Nottinghamshire, S80 2BP Tel: 01909 472408 Email: paul.tovell@nottscc.gov.uk

Honorary Publications Officer Judith Smith Information & Archives Officer, Barnabas Fund, The Old Rectory, River Street, Pewsey, Wiltshire SN9 5DB Tel: 01672 565039 Email: Judith@barnabasfund.org

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Honorary Learning Coordinator Liz Edwards Newark Library, Beaumond Gardens, Balderton-

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gate, Newark, Nottinghamshire NG24 1UW Tel: 01636 703966/676367 Email: liz.edwards@nottscc.gov.uk

7137 5299 Fax: 028 7137 5626 Email: j.mcquilkin@ulster.ac.uk PTEG Representative Carol Brooks Operations Manager (South), Libraries & Heritage Division, Cultural & Community Services Department, Chatsworth Hall, Chesterfield Road, Matlock, DE4 3FW Tel: 01629 585135 Email: carol.brooks@derbyshire.gov.uk

Honorary Web Coordinator Tameem J. Ali Email: tjali@tesco.net New Professionals Co-ordinator Chris Rhodes Email: rhodesc@PARLIAMENT.UK

Affiliated Members Representative Vijay Chopra City College, St Mary Street, Southampton, SO14 1AR Email: Vijay.Chopra@Southampton-City.ac.uk

Associate Subscriptions Officer Janice McQuilkin The Library, University of Ulster, Magee College, Northland Road, Londonderry BT48 7JL Tel: 028

Divisional Contacts Devon & Cornwall Beatrice Coveney, Chair Email: beatrice.coveney@devon.gov.uk

Northern Ireland Alex McIIroy, Secretary Email: alexcdgni@yahoo.co.uk

Eastern Jenny Cefai, Chair Email: Jenny.Cefai@anglia.ac.uk

Scottish Ceclia Jenkins, Chair Email: c.jenkins@ed.ac.uk

East Midlands Ian Hardcastle, Chair Email: Ian.Hardcastle@lincolnshire.gov.uk

Wales Emma Rye, Secretary Email: erye@glam.ac.uk

London & South East Edwina Wontner, Chair Email: Edwina.Wontner@berr.gsi.gov.uk

West Country Bridget Knutson, Chair Email: BKnutson@educ.somerset.gov.uk

North Eastern Louise Gordon, Secretary Email: louise.gordon@sunderland.ac.uk

West Midlands Georgina Hardy, Chair Email: cdgwm@hotmail.com

North West Carol Wurcbacher, Chair Email: C.A.Wurcbacher@ljmu.ac.uk

Yorkshire & Humberside James Kay, Chair Email: j.kay@simcyp.com

Candidate Support Officers Honorary Learning Coordinator Liz Edwards Tel: 01636 703966/676367 Email: liz.edwards@nottscc.gov.uk Email: cdg_hlc@hotmail.co.uk

Devon & Cornwall Martin Kidds Tel: 01392 884850 Email: rlodevonandcornwall@yahoo.com Eastern Jenni Lecky-Thompson Tel: 01223 331889 Email: jel52@cam.ac.uk

Associate Learning Coordinator Vacant

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East Midlands Division Liz Edwards Tel: 01636 703966/676367 Email: liz.edwards@nottscc.gov.uk

Email: molly.magee@southlanarkshire.gsx.gov.uk Liz McPartlin (Chartership) Tel: 01786 432391 Email: mcpartlinl@stirling.gov.uk

London and South East Anna Grigson Tel: 020 7911 5000 x3813 Email: a.grigson@westminster.ac.uk

Tom Oliver Email: tamoliver@hotmail.co.uk (support/shadowing Chartership Officer) Amanda Quick (Revalidation) Tel: 01382 308858 Email: a.quick@abertay.ac.uk

Franko Kowalczuk Tel: 0207 848 6765 Email: franko.kowalczuk@kcl.ac.uk

Wales Vacant

Karen Poole Tel: 020 7572 2298 Email: karen.poole@rpsgb.org

West Country Bridget Knutson Tel: 01934 745327 Email: Bknutson@educ.somerset.gov.uk

North Eastern Vacant - for information please contact: Viki Lagus Tel: 0191 428 2318 Email: viki.lagus@southtyneside.gov.uk

West Midlands Preeti Puligari Tel: 01902 321965 Email: csowestmids@googlemail.com

Northern Ireland and Republic of Ireland Marion Khorshidian Tel: 028 9026 7269 Email: m.khorshidian@ulster.ac.uk

Yorkshire & Humberside Lyn Hopson (Certification) Tel: 01302 781528 ext. 511 Email: mhn@donvalley.co.uk

North West Shân Annis Tel: 01942 482 584 direct line Email: shan.annis@nhs.net

Caroline Savage (Chartership) Email: clsavage16@hotmail.com

Scottish Division Molly Magee (Certification) Tel: 01698 454512

Julie Smith (Revalidation) Tel: 0113 284 7331 Email: Julie.Smith@Hammonds.com

Vote now for the 2009 Martin Award! The Martin Award was established in the 1950s in honour of previous Hon. Joint Education Officers Mr. and Mrs. Martin. It is awarded every other year to the writer of the best article in Impact. We particularly look to encourage new professional voices. This year’s award encompasses articles published in 2007 and 2008, and I am pleased to announce the shortlist as follows: Autumn 2007

J. Findlay

Wiki-ing for Chartership

Autumn 2007

D. Park

The Comedy tie of redundancy: your guide to spotting the danger signs

Winter 2007

A. Crawford

Getting back in: returning to libraries after a career break

Winter 2008

A. Grigson

P for Professional

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This selection was decided by a small panel, and you can read the panellists’ supporting statements for each article on our website. We hope you’ll agree they are all worthwhile, well-written pieces on important topics, highly relevant to the interests of the Group. Since 2005, the award has been generously sponsored by Intellident Ltd. (http://www.intellident.co.uk/). It currently consists of £50 prize money, a day pass to CILIP’s Umbrella conference and travel expenses to Umbrella. A far cry from the original award of £5! We hope to formally present this year’s award at the Umbrella conference. Over to you! You can read the shortlisted articles and vote online at: http://www.cilip.org.uk/special interestgroups/bysubject/careerdevelopment/whatwedo/martinawardshortlist.htm Please do join in, so that the final outcome reflects the views of as many members as possible. Voting will close on April 10th and I look forward to announcing the winner at our national AGM in Liverpool on April 20th. Amanda Quick Past President

Transferable skills and the Information Professional: where next? Paula Harvey The idea of a ‘job for life’ where you’d steadily climb the career ladder and receive a carriage clock to mark your well-deserved retirement is long gone. Now, more than ever, library and information professionals often need to look wider than one specialist area, in order to enhance their career. So what do you do if you’ve had enough of your current job or your current career and you feel it’s time for a change? The problem for many people comes when they begin to think about the valuable experience and knowledge they’ve been stockpiling while toiling away at their job. Does it mean you have to start from scratch and work your way back up? The answer is no, that's where transferable skills come in. So what exactly are transferable skills? These are skills you've gained through formal education, various jobs, volunteer work, hobbies or other life experiences, that could potentially be used in your next job or new career. These skills can be generic, Impact Spring 2009

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what most employers look for in their staff or they could be ‘professional’ skills, specific to the information and library profession. Generic skills can be applied to many different jobs and include areas such as: ICT skills, decision making, communicating effectively and management skills. Specific transferable skills, relevant to the library and information professional, might include: research and enquiry skills, managing and organising resources and knowledge management. The question many people may ask, however, is do transferable skills really count in the job market or is it experience that wins every time? From my own personal experience I feel I have been able to make effective use of transferable skills to help develop my career. This ranges from taking my first step on the career ladder to my current position, leading a multi-disciplinary team covering a whole range of services.


So what can you do to make the most of tively and manage a team. I was also able to use the knowledge I had from the college your transferable skills? Entering the job market as a graduate in to show I had an understanding of working Information and library management I was within an educational setting and underinterested in working in the school library stood the needs of teachers and students. sector, however, as anyone trying to find Although I had no direct experience within work in this sector will be aware, jobs on the this area I was offered the position over relevant professional scale can be difficult more experienced colleagues and gained to find, especially if you have little or no my first professional post. In addition to taking on my new role I also decided to join the local Career Development Group (CDG) committee, as I was concerned I might get isolated within my new role. As well as networking this helped me gain key skills through working as part of a committee, setting agendas, taking minutes, organising courses and in some cases delivering training. It was also very useful in helping to ensure I had a good overall knowledge of the wider information and library sector. Being part of this type of group also helped me with the Chartership process – another way you can illustrate your skills and demonstrate you are able to put these into practice.

experience.

‘I decided to join the local Career Development Group committee’

To add to this I was slightly older than most graduates, with a young family and unable to re-locate, therefore I felt my options were limited. As a starting point I decided to use my new found skills to get a job and then I would try to find something more relevant. I applied for a position as an Administration Officer within a private college – it wasn’t exactly what I wanted but I thought I had the skills and it would give me experience of working in an educational setting and managing a small team. At the interview I was ‘The only job you will definitely not able to ‘sell’ myself on having excellent ICT get is the one you don’t apply for’ skills (newly acquired on my course), being able to organise myself and my workload, communicate effectively (demonstrated Over the next five years I was able to build through past voluntary work) …. Does this a small team and widen the original role, which in turn helped me gain further skills. I sound familiar? Within the next year I saw an advert for a also studied part-time for an MSc in compuLibrary and Learning Resources Manager ter based information systems, another way within a school, exactly what I wanted. The to highlight your time management and oradvert asked for previous experience and ganisational skills. I was then in a position qualifications and although I lacked experi- many people working within a small organience I remembered the advice given to me sation can face – where next? I decided to by one of my previous lecturers ‘the only job look wider, at other sectors, to see if there you will definitely not get is the one you were any opportunities for development. The public library sector interested me and don’t apply for’, so I decided to go for it. I applied for the post of senior library and I was invited for interview and was able to information officer with Newcastle libraries. ‘sell’ myself on having a professional qualification, by demonstrating I could work to When completing the job application I tried deadlines, organise, communicate effec- to match my current skills to the person Impact Spring 2009

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profile, using both work experience and experience gained through voluntary work and academic study. I was invited for interview and was asked to give a presentation on what I could bring to the position. My presentation outlined what I had achieved in my current role and how I could apply the same skills to this position. Of course if you want to change sectors you will also need to convince the interview panel you are enthusiastic about working in this sector and demonstrate you are aware of key developments and organisational goals. This is where you can put your research skills to excellent use.

‘This was largely down to showing I had the relevant transferable skills’

museums element of the service and a variety of other responsibilities across the wider service. Within just over two years in post, the Libraries and Museums service within North Tyneside became part of a large re-structure. The museums element of the service was retained within Cultural services and libraries became part of a new service called Serving Communities. As part of the newly created Serving Communities Delivery Team, libraries amalgamated with customer services, community centres and tourist information centres, to provide a new service covering all sectors of information, advice and guidance within the council. The structure of the new team was developed on an area basis, which meant managers would be responsible for generic services within their geographic area. Again transferable skills, being able to show you can motivate, lead and manage change, all came into force.

I was successful in gaining the position despite having no direct experience within this sector. This was largely down to showing I had the relevant transferable skills, providing practical examples of how I had After demonstrating at interview I had the used these skills and how I could apply necessary skills to take on one of the new them in the new role. area manager’s posts I was appointed to I really enjoyed the challenge of working manage a multi-disciplinary team in the within the public library sector and wanted North West of the borough. Responsibilities to be involved in helping to shape future of the new role include some key communiservices. After just over a year I was fortu- ty facilities under the new joint service cennate to see a position advertised with the tre banner, the Council’s telephone contact Libraries and Museums management team centre and ICT across the delivery team. in North Tyneside. I sent for the application The wider management team are also inpack and after reading through the personal volved in key projects within the council, profile and job outline I felt I could match my transforming the way services are delivered own skills to those highlighted. This position to customers. would also give me the opportunity to help shape services and take my career to the ‘I was also able to demonstrate that next level. As well as being able to demon- I was adaptable, by outlining how I strate I had the key skills required for the had already successfully changed post I was also able to demonstrate I was sectors’ adaptable, by outlining how I had already successfully changed sectors. After a rigor- I hope my experience demonstrates that it ous interview process I was offered the is possible to use transferable skills to gain position of Heritage and Service Develop- employment and to help develop your cament Manager, with responsibility for the Impact Spring 2009

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reer or change sectors. If you’re planning to change sectors, or even go for a total career change, consider the key skills highlighted in job adverts as a starting point. If you decide to apply ensure you refer to these skills and be prepared to give practical examples of how you have demonstrated these at the interview stage, ensuring you are able to relate these to the goals of the organisation.

have more ‘relevant’ experience than you. Don’t be disheartened though as what you will be able to bring to a new sector or career is enthusiasm, some fresh ideas, optimism, a lack of pre-conceived ideas and hopefully some new skills and experience. I would also offer the same advice given to me by one of my lecturers in the past ‘the only job you won’t get is the one you don’t apply for….’

What you will certainly need to consider is that it won’t be easy changing sectors or careers. You need to work twice as hard to build the knowledge base that many of your colleagues may take for granted, and to be accepted by colleagues who may think they

Paula Harvey Serving Communities Delivery Team Area Manager (North West) North Tyneside Council paula.harvey@northtyneside.gov.uk

Entering the world of special libraries Christopher Reeve Impact is about developing your career in library and information services, which is good for those who wish to exercise their skills in more challenging ways. Most budding librarians begin their careers in either public or academic libraries, but there is a third sector which has its own special rewards and challenges. It is the realm of the ‘special’ library.

on the company’s resources (“Why do we need a librarian when we’ve got Google?”).

‘Special’ is really rather a meaningless word in this context. The phrase is a catchall for libraries that are owned by and serve specific organisations. These come in all shapes and sizes: large corporations or small professional associations, profit making or voluntary bodies. What they all have in common is that you, the librarian will be working, not with other librarians (except your own team), but with people who are professionals in their own fields of expertise, who probably do not know much about what librarians do, and either regard you with a mystical awe (“I don’t know how I would manage without you”) or as a drain

‘To succeed in this sort of environment you need some rather special skills’

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Clearly, to succeed in this sort of environment you need some rather special skills, some of which are not usually taught at library school. Here I shall enumerate and explain five of them, but I am sure that you can think of more.

The first skill you will need is to master the purpose for which your organisation exists. It is generally taught that a librarian’s skills – information gathering, sorting and disseminating – are transferable from one discipline to another. That is true to a point, but in a special library it is important to know and understand the information needs of your organisation. When I began working for Barnardo’s I set myself two immediate


goals. One was to become familiar with all aspects of childcare and children’s services, and the other was to know in detail the history of the organisation – who Thomas Barnardo was and how and why he came to set up the homes for which he is famous. The same is true if you work for, say, a pharmaceutical company like Glaxo Smith Kline, or a professional association like the Law Society. Your second skill will be management. You will definitely be in a “the buck stops here” situation. In my case I had several line managers who admitted they knew nothing about running a library and so my contact with them tended to be limited to the annual appraisal and attendance at departmental meetings. I had to manage my team myself, select a suitable library management system, and maintain and spend my budget prudently – all with an awareness of shifts in the organisation’s immediate objectives and long term policy.

‘You will definitely be in a “the buck stops here” situation’ Thirdly, and this is the aspect that I found most exciting, you will need to be competent in all aspects of librarianship. It won’t be a case of reader services OR acquisitions OR serials, etc. The librarian in charge of a special library will need to know all about stock selection (of stock relevant to the organisation’s needs), all about serials management – what journals to subscribe to, whether to go for printed or online versions and whether to do it yourself or rely on a subscription agent. You will need to relate to many different types of people as you will be serving the whole organisation. You will also need to understand all about computerised systems, all about Web 2.0, and all about copyright, and be able to explain these to Impact Spring 2009

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others. With regard to the latter, you may be the only person in the organisation who can point out to the CEO that what they are doing with their copying is in fact illegal and needs to be changed. It takes guts, but if approached in the right way your views will be appreciated and your standing will increase.

‘Don’t be an invisible librarian! Write reports and circulate them’ Fourthly, you would be advised to develop your networking skills. Being a special librarian can become rather a lonely existence. Meeting with your professional colleagues in other organisations can help you realise that you are not the only one with your problems. You can learn from them how they managed similar issues, and give them the benefit of your experience in handling some other problem. At Barnardo’s I regularly had very beneficial meetings with the librarians of the four other major children’s organisations in the U.K. Finally, you will need a marketing ability. In your organisation you will meet two types of people – those who appreciate what you do and make as much use of your services as possible, and those who never use your services and wonder why you are there. Unfortunately it seems to be a rule that most of the directors and those who are on the senior management team fall into the second group. The caricatured librarian would never succeed under these circumstances! You need to be able to demonstrate clearly and succinctly how your services benefit the organisation. Don’t be an invisible librarian! Write reports and circulate them. Keep statistics. Manoeuver yourself onto key boards and into policy making meetings, and make sure you have something valuable to contribute. It isn’t difficult, because they are aware of


their need for accurate, up to the minute that some of you will find this a stimulating information. What they don’t always realise and challenging opportunity for which to prepare yourselves. is that you are the person to provide it. Christopher Reeve Special libraries are not for the newly Bibliographic Services Manager qualified librarian. You need to hone and Richmond upon Thames Libraries develop your professional skills first. Thereafter you can find yourself meeting top people within business and government Prior to his current post Christopher spent and helping to formulate key policy over 12 years as Head of Library and decisions within your organisation. I hope Information Services at Barnardo’s.

Study Tour to Malta Tracey Ainsley Our study tour to Malta is almost upon us and all our visits are now planned. We are visiting the National Library and National Archives, Libraries of the University. Maltese College of Science & Technology and the School library Service. Whilst we are there we would like your help. In order to support good causes such as above we are doing a sponsored walk along the Maltese coast. To sponsor us you can either donate online via our web pages

and Charity choice or send donations to me at the address below (cheques payable to ‘Career Development Group International). If you would like to find out what we are up to when we are there, follow our blog online via our web pages. Tracey Ainsley Library & Learning Services Northumbria University Newcastle, NE1 8ST www.cilip.org.uk/cdg/international

News from Katoke Sheila Rudd It is all quiet on the campus at the moment. All but eighteen students are still away for the long Christmas break, but are expected back in the last week of January. They will be back at college for two busy weeks of returning and borrowing books, before they leave for one months teaching practice.

ference (AVC). Its great getting together with all the other volunteers both socially and for exchanging ideas and asking advice. I made the most of the opportunity for ICT advice from the ICT volunteers. It also gives me the opportunity to visit the bookshops and publishers based there.

At the College, there have been a number of changes in the teaching staff. Eight tutors left last summer to study for first degrees, upgrading from the diploma. So far, six new tutors, who have all recently graduated from Before Christmas I travelled to Dar es the University of Dar es Salaam, have Salaam for VSOs Annual Volunteers Con- joined the staff and are making a very posi-

‘The book stock has received an excellent boost by way of eleven boxes of books from the UK’

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sponded very positively and the Headteacher wants to form a partnership with Katoke T C, which the College Principal is very excited and enthusiastic about. I have sent a CD with a collection of photographs showing something of the life at Katoke and when the students return after the holiday, they will be writing to the school themselves and seeing how we can all co-operate and work together.

tive difference.

There has been more progress in improving the book stock in the library. I have been able to buy textbooks published by the Tanzania Institute of Education, Dar es Salaam and this provides essential reading, which is directly course related. Fortunately, a member of staff was visiting Dar es Salaam and was able to go to the Institute in person, collect the books and bring them back to Katoke via plane and ferry. Delivery sys- One of VSOs key objectives in Tanzania is tems here are either very expensive, com- to mainstream gender issues and all volunplicated or unreliable, EMS or bus are the teers are expected to promote gender awareness in our placements. Here at Kausual options. toke, we held a workshop on gender awareness for the students and staff, which was ‘One of VSOs key objectives in well attended and participation was very Tanzania is to mainstream gender lively. It certainly highlighted the issues issues’ which face boys and girls in Tanzania. As the statistics show, girls certainly do less In addition, the book stock has received an well academically and are not represented excellent boost by way of eleven boxes of proportionately in many educational institubooks from the UK via the book charity tions. This is partly because girls spend Read International http://www.readIntern much more time on household chores and ational.org.uk/ . The books are in very good in some cases, there can be lower expectacondition and relatively up to date, providtions of girls. It is necessary to use positive ing much needed supplementary, wider action to ensure both boys and girls are reading. Many of the GCSE and advanced competing fairly and have equal opportunity level texts included in the collection are in education. One of the objectives of the directly relevant to the syllabus here and workshop was to encourage the monitoring have been much appreciated by the stuof gender awareness in schools and put dents who are doing further studies or seekinto practice the strategies discussed when ing to improve their examination grades, by the students begin their careers as teachre-sitting the ordinary level examinations. ers. We are hoping to train some of the Much of the Christmas break has been teaching staff at the college to use the tool spent on processing and cataloguing, so kit for the workshop, with the remaining the books will be available on the shelves students at the college. when the students return.

The books from Read International were ‘There is now a seat for everyone in distributed by students from Liverpool and the library most of the time’ Manchester Universities and most of the books were from schools in the North West Since my last update, we have taken of England. As the books were all properly delivery of one hundred new chairs for the stamped I was able to write to the schools library, thanks to a generous donation from to thank them. As a result of this, one of the England. This means there is now a seat for schools in the Manchester area has reeveryone in the library most of the time. The Impact Spring 2009

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chairs are wooden and were made in Bukoba by local carpenters. The next job is to tackle the tables. I need two to three tables refurbishing to use in the IT area, which we have identified in the library. This will involve refurbishing and resurfacing some existing tables. This work is being held up, because the materials had to come by ferry to Bukoba from Mwanza and as the college pick-up is away being serviced and repaired (this takes about two weeks) the materials are still at the port awaiting collection. Hopefully, we will be able to start on this work soon.

‘I would certainly recommend this life changing experience’ We have also now received the switch box which will make it possible for the library to be connected to the internet, so in a smaller way we should be able to further our connection with WaKute. Following advice from the ICT volunteers at the AVC about equipment, I think we will add thin clients to connect to the file server as used in the IT training room. We will also add to the standalone machines which can be used as such with or without the file server. Following a successful proposal to the VSO Tanzania Red Ribbon Small Grants fund, I am developing an information / resource area within the library on HIV / AIDS. The proposal involved providing shelving and display equipment, which will be made locally, as well as extending the collection of resources. This means I will be able to add more resources in Kiswahili and Eng-

lish appropriate for the young people from the nearby villages, who attend the community English classes and who have joined the library. The rainy season will hopefully be coming to an end soon. We have had the worst storms and heaviest rainfall since I came here. This really can disrupt work as it usually means the power will be off for a time and even if we do have power, we cannot risk connecting the internet during a storm in case the equipment is damaged. I learned very early to make sure my lap-top is always kept fully charged not only for work, but as my entertainment centre! I will have completed two years in my placement next month in February. I have opted to stay for a further twelve months, because I want to see a number of tasks fully completed and in place. Also a coworker will be joining me soon and I will be able to train her to work in the library on a day to day basis. One of the new tutors will be allocated the post of academic liaison and library manager. Apparently, there has been more interest recently from possible partners in Tanzania for librarian / information work placements and I would certainly recommend this life-changing experience. There is definitely a great need and opportunity for development workers in the library sector and if anyone wants to discuss life as a volunteer, I look forward to hearing from you! Sheila Rudd VSO Katoke, Tanzania sheilarudd@hotmail.com

The Career Development Group have had the pleasure of sponsoring Sheila Rudd on her placement for the last two years and the article above is an update on what has been happening in Katoke. I want to take this opportunity to thank Sheila for her regular updates and wish her luck for the rest of her time in Katoke. I am sure we will hear more from her in the future. Impact Spring 2009

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Whilst Sheila’s sponsorship is now complete we continue our partnership with VSO and have a new VSO already in place, Vincent McDonald. He is working as a Communication and Documentation Adviser for the Network of Maharashtra by People Living with HIV and AIDS (a non-governmental organisation based in Maharashtra State, India). We will hear more about Vincent in our next issue. Tracey Ainsley Honorary International Relations Officer

Dates Further information: With Michael Martin Contact: Jenni Lecky-Thompson Email: jel52@cam.ac.uk

Date: Monday 16th March 2009 Event: East Midlands AGM and Tour of

Lincoln Cathedral Library Division: East Midlands Time: 1.15pm-5pm Venue: Lincoln Central Library, LN2 1EZ Cost: Free but voluntary donation of £3 to

Date: Tuesday 7th April 2009 Event: Web 2.0 / Deep Web course Division: Yorkshire and Humberside Time: 9.15am-12.45pm Venue: York Central Library, YO1 7DS Cost: CDG Members £45+VAT, Non-Mem-

CDG International Projects is suggested. Further information: AGM will start at 1:15pm followed by the tour at 3pm Contact: Paul Tovell Email: paul.tovell@nottscc.gov.uk

bers £50+VAT, Students/Unwaged 20% off Further information: Delivered by Paula Younger, Electronic Resources Librarian at Exeter Health Library. Topics include RSS, Wikis, Blogs, online calendars, bibliographic databases and library catalogues.

Date: Monday 30th March 2009 Event: Managing your Career and East of England AGM Division: East of England Time: All day Venue: Cambridge University Library Further information: http://www.careerdevel

Contact: Suzanne Rhodes Email: suzanne.rhodes@northlincs.gov.uk

Date: Wednesday 8th April 2009

opmentgroup.org.uk/divisions/eastern.htm

Event: AGM, International Projects Talk and Tour of Edinburgh Central Library

Contact: Suzanne Griffiths Email: s.t.griffiths@cranfield.ac.uk

Division: Scottish Time: 2.15pm-4.15pm Venue: Washington Browne Room, Edinburgh Central Library Cost: Free but voluntary donation of £3 to

Date: Tuesday 31st March 2009 Event: Your Guide to Chartership and

Certification

CDG International Projects is suggested. Further information: http://www.slainte.org. uk/events/evntcalendarsummary.cfm

Division: East of England Time: 10am-1pm Venue: Schools Library Service Building,

Contact: Jennifer Hosie Email: hosiej@northlan.gov.uk

New Barnfield, Travellers Lane, Hatfield Cost: Free (book by 25th March) Impact Spring 2009

25


Your wish is my command: Improving the customer experience Career Development Group UK National Conference 2009 Liverpool John Moores University Monday 20th April 2009, 10.00 am - 4.00 pm Programme for the day Morning: plenary presentations Ÿ Us and them? Shaping a customer service culture in libraries – Maxine Melling, Liverpool John Moores University Ÿ A reader-friendly library service – Rachel Van Riel, Opening the Book Ÿ Connecting with your online users: they won’t come just because you build it – Richard Wallis, Talis Afternoon: choose two out of four parallel sessions: Ÿ How we do things in the North East: developing customer focus and standards – Mark Freeman, South Tyneside MBC Ÿ Better by design: a guide to planning new libraries or major remodelling of library spaces – Ayub Khan, Warwickshire County Council Ÿ Web 2.0. British Library 2.0 – Adrian Arthur, The British Library Ÿ From knowledge to health: the implementation of the National Service framework for quality assurance of NHS Libraries - Tricia Ellis, Acting Head of KM & e-learning, NHS SW

Delegate rates CDG members - £75 + 15% VAT = £86.25 Non members - £95 + 15% VAT = £109.25 Students & Unwaged - £45 + 15% VAT = £51.75 (limited places available) Delegate rate includes refreshments and buffet lunch. Artsline access code: W To make a booking please contact Viki Lagus by Monday 6th April 2009: Viki Lagus, Jarrow Library, Cambrian Street, Jarrow, Tyne and Wear, NE32 3QN Tel 0191 428 2318 Email viki.lagus@southtyneside.gov.uk

Impact Spring 2009

26

Spring 2009  

Transferable skills and the Information Professional Paula Harvey Bidding for success: gaining external funding Sarah Wilkie Entering the wo...

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