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CHAIRMAN’S MESSAGE It has been a real honor to serve as your 2017 Chairman. I owe special thanks to a terrific Executive Committee, who provided counsel and guidance throughout the year. To last year’s Chair, Jim Pierce, thank you for setting the table for this year’s successes. To our outstanding Board of Directors, thank you for your patience and your clarity of thought. We have a dedicated and committed group of remarkable committee chairs, thank you for your service. To the hundreds of volunteers who make our Chamber hum, thank you; without your efforts, nothing can really happen. I would be remiss not to acknowledge the hard work and commitment of our staff, thank you for looking after the interests of our great organization. When I took office, I was impressed that my predecessor, Jim Pierce, had as his objective for 2016 leaving the Chamber and our community in a “better place”, I think he did, and that too has been my goal this year. I believe that we accomplished that mission.

Our leadership program completed a very successful first-year Advanced Leadership Class. Our membership Again, I is strong and stable. We welcomed sincerely thank nearly 70 new teachers to our all of you who have community, celebrated the best been so engaged, and I students, honored the businesses challenge leaders and that strengthened our schools and members to make awarded a record dollar amount 2018 even better. in scholarships. We conducted many informational and motivational seminars, helped lead CDA 2030, and successfully advocated for a more significant investment in both infrastructure and workforce development. We celebrated the protection of “Our Gem” and provided over 115 business-to-business networking opportunities. Again, I sincerely thank all of you who have been so engaged, and I challenge leaders and members to make 2018 even better. Thank you, it has been my honor to serve.

Financially, we are sound, thanks in part to a highly successful auction. Thank you, Commodores. In addition, we are strong because of high corporate support for our events and activities. The future looks to be financially sound due in part to the renegotiated IRONMAN contract. We are also in the position to continue to reduce our building debt; thank you, Ron Nilson and the Capital Campaign Team.


Dave Bobbitt 2017 Chairman


ALIVIA METTS The Metts Group/Fortus

TYREL STEVENSON Coeur d’Alene Tribe

KIM ANDERSON Kootenai Health

JIM PIERCE Past Chair TitleOne Corporation

PASTOR CRAIG SUMEY First Presbyterian Church

DAVE BOBBITT Chair Community First Bank CHRIS FILLIOS Advisory Board Kootenai County Commissioners KATIE HUNT Numerica Credit Union VICKI ISAKSON Idaho Dept. of Labor BRENT LYLES Elk Point Enterprises JAMES MCANDREW Mountain West Bank

RON NILSON Business Owner RICK RASMUSSEN Northwest Specialty Hospital Premier Urgent Care

ANN THOMAS Mountain West Bank TROY TYMESEN City of Coeur d’Alene


MICHAEL WARD Chair Elect Coldwell Banker Schneidmiller Realty

HEIDI ROGERS Northwest Council for Computer Education

MARIE WIDMYER Marmalade and Fort Ground Grill

JANET ROBNETT Advisory Board Lake City Law Group, PLLC

LEA WILLIAMS Tomlinson Sotheby’s International Realty

LUKE RUSSELL Hecla Mining Company

SUZANNE METZGER Treasurer Chatters, Metzger & Company , PLLC


MESSAGE FROM THE INCOMING CHAIRMAN OF THE BOARD In 1999, I participated in the Chamber’s Leadership Coeur d’ Alene Class of 2000, (some would argue “the best class ever”). Little did I realize at the time, that my journey of servant leadership would truly begin. A passion for our community and my admiration for the business leaders that have paved the way for all of us who call Coeur d’ Alene “home” was firmly planted in my heart. I consider myself blessed to be in a position to lead the Coeur d Alene Chamber of Commerce during the upcoming year. With the guidance and encouragement of many of my peers, as this year’s board chair, I hope to build on the vision of my predecessor, Mr. Dave Bobbitt. Dave has gifted all of us with a healthy Chamber, one that sits on a solid financial foundation and is positioned to grow because of his efforts. Thank you, Dave. Our primary role as a Chamber will always be to represent our membership. The voices of our business leaders/members should be heard. We should strive to work with our various Chamber committees to ensure that those voices are shared with those tasked with developing a stronger economic climate in our region. To that end, collaborative efforts among other local chambers need to continue and, in some cases, need to be nourished so that we can expand our sphere of influence, especially at the state level. We are fortunate to have legislators who care about what we have to say and are willing to follow our lead here in North Idaho, but we cannot rest; we need to build on that momentum. Another equally important role of our Chamber is to seek solutions for the challenges we face with local employers needing a qualified workforce. I feel it is vitally important to have educational opportunities that connect students with careers. Our Chamber needs to continue supporting efforts by our K-12 educators, as well


as supporting all post-secondary educators and administrators. I am very encouraged Collaborative and excited to say that the 2017 efforts among Governor’s Workforce Development other local chambers Task Force stated that the first need to continue and, in of its nine recommendations is some cases, need to be that “Idaho’s K-through-Career nourished so that we can Education System should value and expand our sphere of support ALL pathways for students to achieve education, training, and influence, especially at workforce skills that align to their career the state level. aspirations.” These are great words, and I feel we need to add value to our membership by working hard to make that vision a reality. For our members, I challenge you to become more active in the Chamber. Besides the various networking and social events, there are countless opportunities to grow from interactions with the collective talents and experience within each committee. If the idea of becoming an ambassador for our area, then the Commodores are for you. If you enjoy dialog with state and local elected officials, then our Public Policy Committee is for you. If you want to understand where we have come from and where we are headed, and you want to make a difference, then Leadership Coeur d’ Alene is for you. No matter your area of passion, there are people who need to hear your thoughts on where we should be down the road. Get involved!! I look forward to serving all of you this year. Let’s keep building on our successes. Thank you for placing your trust in me.

MIKE WARD 2018 Incoming Chair

OUR GRAND VISION To be a credible and valuable business and community organization creating essential B2B marketing and growth opportunities, while providing visionary community leadership, helping to create a synergistic environment where business can thrive and the economy grow.

OUR MISSION To promote, support, and advocate for our members to help build the best possible climate for growing successful businesses, thus assuring profitability today and prosperity tomorrow.


Future Focused:

Member & Community Centric:

Excellence Driven:

To provide catalytic leadership by looking at the long-term, economic well-being of the community and our membership. Implementing programs and initiatives that have lasting results, and responding to issues mindful of future implications.

Maintain a flexible, transparent and responsive organization that is inclusive of our diverse membership. Engage our members and community stakeholders on focused issues and initiatives, collaboratively serving business and community needs.

Commit to producing quality and valuable products, events and programming, and measuring our affairs by what is right, honest, ethical and fiscally responsible.


Strategic Direction through 2018 The Coeur d’Alene Chamber’s Strategic Direction capitalizes on our area’s strengths, assets and opportunities, allowing us to prioritize efforts to achieve long-term objectives.

Take an active role in planning and promoting quality economic growth and community development by engaging our city and county leadership, while playing an active role in CDA 2030. By embracing all segments of our membership, we will create and operate numerous programs that actively engage members, allowing for the promotion of their products and services through business-to-business marketing opportunities. Operate and/or promote programs that provide educational information of value to our members, provide leadership opportunities, connect members to the community, and assist in analysis of key community issues.


Develop and voice public policy positions that advocate for the business interests of our members and enhance the quality of life for all. Support our Coeur d’Alene Convention and Visitors Bureau (CVB) in tourism marketing, promotion, and provide visitor services at our visitor centers. Actively extol the positive ramifications of a vibrant and growing economy driven by local diversified business interests. To assist organizations who are involved with job generation and economic growth, such as: CDA EDC, the Department of Commerce and Labor, ignite cda, PAC, the Innovation Collective, Inland Northwest Aerospace Consortium, North Idaho Building Contractors Association, and others.

Take an active role in enhancing all educational opportunities in our community.

Actively work to reduce the Chamber’s mortgage debt.

Advocate for the development and sustainability of a quality appropriately skilled workforce that meet the needs of our members today and into the future.

Proactively communicate with our membership regularly, openly and often regarding all programs, activities and positions. Thus, providing community connectivity.

To be a catalyst for collaboration, striving to achieve consensus on shared community values and visions.

Provide administrative and management assistance to organizations whose missions complement ours.

Engage in programs, events and activities that create financial gains for the Chamber, helping to keep member dues investment to a minimum.

Manage with fiscal responsibility to ensure stability of the organization and the cost effective delivery of services.

Incorporate the importance of global markets in our programming and activities.

Intentionally seek new members and engage current members that represent the population shifts and cultural diversity of our growing and changing community.

PUBLIC POLICY MATTERS TAX REDUCTION AND REGULATORY REVIEW The CDA Chamber has continuously advocated for a reduction in our state income tax structure. This goal has yet to be met. Idaho currently has one of the highest corporate income tax rates in the west, at the same time the state generates revenue surpluses each year. The CDA Chamber’s lobbying efforts continue to focus on the simplification and elimination of the personal property tax for businesses. In addition, we remain committed to a 5-year regulatory review process that would get rid of unnecessary and unproductive regulations. The authorization of specific economic development uses of local option taxes continue to be a top priority. CDA 2030 As a founding partner, the CDA Chamber has supported and helped guide the CDA 2030 Implementation Plan as it has evolved since its inception in 2014. The Chamber remains a strong advocate for the fulfillment of strategies and actions outlined in the Plan. Key projects include: workplace readiness, CDA Early Reading Project, the future development of East Sherman, the medical corridor, the performing arts center study and the master plan for the CDA airport development. Public policy makers must consider the collective views of community members who participated and continue to participate in CDA 2030 for a bright future. WORKFORCE DEVELOPMENT AND CTE TRAINING Over the last two years, the message that “enhancement of Career and Technical Training (CTE) is the clearest and quickest pathway for training our workforce,” resulted in the passage of legislation that increased funding for CTE. Specific ‘skills training’ education must be an ongoing priority. We encourage and support the implementation of the Governor’s Workforce Development Taskforce 2017 Final Recommendations that will help strengthen Idaho’s talent pipeline and help grow Idaho’s economy.

TRANSPORTATION AND INFRASTRUCTURE Increased priorities, taxes and fees that will assure the proper investment in our transportation and infrastructure system remain of utmost concern. With our support, some progress was achieved earlier in 2017, which resulted in increased transportation funding for our region. Freight mobility enhancements, air travel access, as well as commuter traffic must be at the forefront of our state and federal systems. Broadband improvements must also be given a high priority. EDUCATION The CDA Chamber has a long history of advocating for significant changes to our educational system. We support diversity and choice, while advocating for the concept that all pathways to future employment must be addressed. A recent survey showed 70% of all Chamber members believe that a workplace readiness program should become part of our high school curriculum. In addition, we must create and fund priority programs such as the Coeur d’Alene Early Reading Project, which is committed to ensuring that by 2020 all students in CDA School District 271, exiting the third grade, are successful readers. URBAN RENEWAL Urban renewal districts provide an economic development tool for Idaho communities. The State Chambers of Commerce have taken an active role is helping to preserve this tool, while at the same time supporting clarification and transparency in its application. The CDA Chamber is an avid supporter of Coeur d’Alene’s urban renewal agency, ignite cda.

“A fundamental activity of the Coeur d’Alene Chamber of Commerce is to develop and implement policy on major issues affecting business.” 7

THE POWER OF ENGAGEMENT By participating in one of our committees, Chamber members add their voices to the conversations that shape business and impact our community. Committee participation facilitates building business relationships with others who share common business goals, interests, issues, markets or industry sectors. BUSINESS DEVELOPMENT

Vickie Isakson, Chair • Staff, Brenda Young Developing programs to create a positive business climate.


Ricia Lasso, Chair • Staff, Marilee Wallace Assists with new member orientations, develops membership retention strategies, and critiques membership communications.


Jennifer Riley, Chair • Staff, Brenda Young Promoting Coeur d’Alene by producing the Aw$um Auction, Coeur d’Alene Float and by attending grand openings.


Dave Bobbitt, Chair • Staff, Ginger Dalvini The governing committee of the Chamber comprised of the past chair, current chair, chair elect, treasurer and three vice chairs.


Frances Huffman, Chair • Staff, Ginger Dalvini Serving as a link between the business and education communities in support of quality education in the Coeur d’Alene area.


Jeff Smith, Chair Monitors local, state and federal government issues and provides input to the Chamber’s Board of Directors regarding recommended positions and strategies.


Ann Thomas, Chair • Staff, Brenda Young Acquaint and equip potential Coeur d’Alene leaders with tools for leadership. Board meets 2nd Thursday of each month, 12:30pm, at the Chamber. Class sessions are held 4th Thursday of each month, March (of the current year) through February of the following year. Participation is by application.


David White, Chair Promoting and protecting our area’s natural resources, as well as furthering the interest of the natural resource based industries: timber, mining, and agriculture.

“When we approach our businesses and our community with the intention of not only prospering ourselves, but also with the intent of creating an environment and foundation for future success, we will see our society soar to even greater heights.” ~ Jim Pierce, Past Chair


2017 BUDGET, REVENUES & EXPENSES 2017 Revenue s

4% 5% 4% 31%





Gen er a l Reven ues Buil din g Reven ues In ter n a tion a l T r a vel P r ogr a m Reven ues Com m ittee Reven ues E ven t Reven ues Gr a n ts & Con tr a c ts Rev e nue s Vis itor Cen ter Com m odor es Reven ues Ir on m a n Reven ues T ota l Reven ues

$ 4 1 8 , 000 $ 64 , 5 00 $ 6, 000 * $ 1 64 , 000 $ 4 2 , 5 00 $ 1 2 9 , 3 00 $ 3 5 1 , 000 $ 60, 1 00 $ 67 , 5 00 $ 5 9 , 5 00 $ 1 , 3 62 , 4 00

* International Trav el - ~0%

3% 4%



2 0 1 7 E x p enses A dm i n /E m pl oye e E xpen s es B u i l di n g E xpe n se s I n t e rn a t i on a l T ra v e l P rogra m E xpe n se s Com m i tte e E xpe n s es E v e n t E xpe n se s G ra n t s & Con tra c ts E xpen s es V i si t or Ce n te r Com m odore s E xpe n s es I ron m a n E xpe n se s T ota l E xpe n se s


$37 7 ,400 $264,000 $0 * $80,900 $31,800 $109,200 $341,000 $49,600 $46,500 $58,500 $1,358,900



8% 2%

6% *I nternati onal Travel - 0. 0%


CHAMBER PROGRAMS & EVENTS MEMBER & COMMUNITY PROMOTION Chamber members are promoted through our website, the Annual Business Directory & Relocation Guide, the Visitors Center, the Chamber’s “This Week” online newsletter, social media, event sponsorships and more. Tourists, locals and convention personnel utilize the Visitors Center which provides members a place to display information about their business and services. The Chamber’s Commodores do ribbon cuttings for new member businesses and travel to communities in Idaho, Washington, Montana and Canada, promoting Coeur d’Alene with the Commodores float. LEGISLATIVE AFFAIRS & PUBLIC POLICY EVENTS One of the Chamber’s key strategic objectives is to represent the Coeur d’Alene area business community in local, regional, state and federal legislative issues; this is done primarily by the Chamber’s Public Policy Committee. This year, at the state level, the Chamber joined 22 other chambers from around the state advocating successfully to increase funding for statewide and NIC Career and Technical Education. This same coalition was also instrumental in the defense of our urban renewal legislation, advocating for minor transparency changes without significant changes to the original intent. The Chamber rejoined the U.S. Chamber of Commerce and advocated successfully to impede the EPA’s overreach authority within the waterways of the United States. SPORTING EVENTS For a community located on the shores of one of the most spectacular lakes in the Pacific Northwest, festivals and celebrations that capture the essence of living on the lake are an important part of Chamber events. Sporting and recreation events have a positive economic and social impact on our community. Dollars spent by participants and their supporting families and friends contribute to our city’s tourism and hospitality sectors. The Coeur d’Alene Chamber has been proud to host the full IRONMAN for the last 14 years and will continue to host IRONMAN 70.3 for years to come. Additionally, our own homegrown Coeur d’Alene Triathlon celebrated its 34th year. WOMEN’S CONFERENCE, WORKSHOPS & SEMINARS Using feedback from our membership, the Chamber offers several workshops and seminars on a variety of topics that are exclusive to our members during the year. In 2017, we held our 5th annual Women Creating Success Conference. Speakers for the 2017 all-day conference were: Eve Knudtsen, President Knudtsen Chevrolet; Bretta Provost, Home Business Expert; Cindy Leaver, Numerica Credit Union; Therese M. Vaillancourt-Goodwin, Business Relationship Officer, ICCU; Jennifer Ferch, NBC Camps; and Sister Madonna Buder, Triathlete, S.F.C.C. AW$UM AUCTION Each year, the Aw$um Auction, produced by the Chamber’s Commodores, is one of the Chamber’s most significant fundraisers. This fun and exciting theme event provides funding and support for other committees activities and programs. The 2017 auction, held at the Coeur d’Alene Casino, Resort & Spa, was well attended. Proceeds from the event exceeded expectations and made a signifigant contribution to Chamber programming.


UPBEAT BREAKFAST A monthly motivational meeting that feeds the mind, keeps our members positive, and provides them a forum to promote their businesses. Upbeat Breakfast occurs the second Tuesday of every month. It is one of the most popular networking events in our community. Awards are presented each month for the Education Committee’s A+ Award, and the Business Development Committee’s Business Excellence Award. EXECUTIVE ROUND TABLE A select group of presidents, CEOs and managers who meet informally to discuss community and business issues of mutual interest. The program runs September through June, meeting on a monthly basis on the second Wednesday of the month. 4TH OF JULY FESTIVAL AND PARADE The 4th of July Fireworks, Parade and Festival in City Park is one of the most notable events that entertain and benefit our community. The spectacular fireworks show over the lake at dusk draws a crowd of nearly 30,000 people. 105TH ANNUAL LUNCHEON This is the Chamber’s annual celebration of its past year’s successes and a look forward to next year’s opportunities. The luncheon meeting includes installments of new officers, thanks to our outgoing officers and board members, and recognition of the Citizen of the Year, Committee of the Year, and the Ed Abbott Volunteer of the Year awards.

BUSINESS AFTER HOURS Business After Hours, held on the fourth Thursday of every month, is a networking event that provides an opportunity for members to show off their offices or facilities. Food and beverages are provided by the sponsor business. There are drawings for door prizes. This is a great way to meet other Chamber members in a more casual “after work” atmosphere. AFTER HOURS BUSINESS FAIR The After Hours Business Fair is Coeur d’Alene’s largest business gathering and networking opportunity. The Fair, organized by the Chamber and held yearly in February, is always sold out with more that 125 businesses marketing themselves to over 3,000 attendees. LEADERSHIP PROGRAMS The Chamber’s Leadership Program, which began in 1985, has graduated over 850 leaders of tomorrow in its 33 graduating classes. Each year, Leadership Coeur d’Alene donates funds to the Toni Sayler Scholarship, and to various area nonprofits. In 2017, the Leadership CDA Board created an Advanded Leadership Program and graduated its first class. MEMBERSHIP APPRECIATION DAY The Chamber’s Annual Membership Appreciation Day gives member restaurateurs a chance to showcase their offerings to the business community. This free, fun and flavorful event is open to all members and their employees.


BY THE NUMBERS Membership Business Sectors 20% Professional Services 9% Real Estate 9% Retail/Wholesale 8% Associations & Organizations 8% Financial Institutions 8% Health 8% Restaurants, Food & beverage 7% Entertainment & Recreation 3% Communications 3% Construction 3% Government & Education 3% Hospitality 3% Insurance 2% Advertising, Printing & Publications 2% Individuals 2% Manufacturing & Natural Resources 1% Art Galleries & Artists 1% Transportation


New Members Welcomed 12


















VISITORS CENTER GUESTS* MONTH 2017 January . . . . . . . . . . . . . . 117 February. . . . . . . . . . . . . .196 March . . . . . . . . . . . . . . . .431 April. . . . . . . . . . . . . . . . . 575 May. . . . . . . . . . . . . . . . . 1,276 June . . . . . . . . . . .. . . . 5,432 July . . . . . . . . . . . . . . . . 3,601 August . . . . . . . . . . . . . 3,721 September. . . . . . . . . . 1,873 .* Visitors at 105 N. 1 Street

2016 197 312 612 753 1,305 5,250 4,131 3,877 2,646



hanks to the extremely generous contribution from the Coeur d’Alene Tribe and Casino, as well as the many contributors of the “Buy a Paver” campaign, chaired by Ron Nilson, the Chamber made the second of 4 allowable mortgage prepayments, and has banked the 3rd.Thank you to all that participated this year and last.

LEADERSHIP COEUR D’ALENE 1985-2017 • 850 Graduates • 33 Graduating Classes • 20 Upcoming Graduates for Advanced Leadership



AFFILIATE ORGANIZATIONS The Chamber provides management services for five other organizations whose missions complement ours. These services are provided under contract with the Board of Directors of these organizations. The Chamber has also established a Convention and Visitors Bureau Advisory Board to assist in implementing tourism marketing funds.





The mission of the Coeur d’Alene Convention & Visitors Bureau (CVB) is to bring more visitors to the Coeur d’Alene area. It seeks to encourage repeat visits, to extend the stays of visitors, and to connect these visitors with CVB members.

The Coeur d’Alene Arts and Culture Alliance exists to educate area residents and visitors about the arts and cultural activities available in our community, and to assist artists and arts entities to successfully achieve their goals.

Our vision of Downtown Coeur d’Alene is to remain the heart of our community, preserve our heritage, and provide a prosperous and livable environment.

The NICTF strives to connect the people of North Idaho with an expanding trail system. We work to preserve and develop the North Idaho Centennial Trail system while promoting non-motorized trail connectivity throughout the region.





CDA 2030 CDA 2030 is the project of an alliance of citizen volunteers representing key public, private, civic, and communitybased organizations, working in partnership to sponsor a ‘visioning’ process for our community. We are an independent, nonpartisan, nonaligned effort with one overriding goal: a bright future for greater Coeur d’Alene. 208.415.0112


CHAMBER & AFFILIATE STAFF TERRY COOPER Downtown Association Manager GINGER DALVINI Vice President Operations & Finance BEVERLEE DAVIS Huetter Visitors Center Information Specialist JOAN B. FORD Visitors Center Coordinator EMILY BOYD Downtown Association Events Coordinator MARK ROBITAILLE Coeur d’Alene Convention and Visitors Bureau Director NICOLE KAHLER CDA 2030 Project Manager

TODD DUNFIELD Executive Director North Idaho Centennial Trail Foundation HAYDEN MARI Communications Designer ALI SHUTE Arts & Culture Alliance Manager TEREE TAYLOR CDA Chamber Communications Director and ignite cda Digital Content Coordinator MARILEE WALLACE Vice President Membership Development STEVE WILSON President/CEO BRENDA YOUNG Vice President Programs


Thank you to Century Publishing for their continued support and sponsoring the printing of our 2017 Annual Report.

Century Publishing Company E. 5710 Seltice Way Post Falls, Idaho 83854 208.765.6300 800.824.1806 toll-free

Coeur d’Alene Area Chamber of Comerce 105 N. First Street, Suite 100 • Coeur d’Alene, ID 83814 877.782.9232 • 208.664.3194 •

Chamber's Annual Report 2017  
Chamber's Annual Report 2017