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2020 CCM Board of Directors Michael Freda, First Selectman of North Haven, was CCM’s 2020 President. Prior to being elected First Selectman of North Haven in 2009, Freda served as President / CEO of ESM / BTM in New England and President / CEO of CBS Marketing. Freda is also the Past Regional President for Advantage Sales and Marketing, a substantial player in the sales and marketing agency industry. Luke A. Bronin, Mayor of Hartford, CCM 1st Vice President Jayme J. Stevenson, First Selectman of Darien, CCM 2nd Vice President

Directors • Elinor Carbone Mayor of Torrington

• Rudolph P. Marconi First Selectman of Ridgefield

• Thomas Dunn Mayor of Wolcott

• Michael Passero Mayor of New London

• Justin Elicker Mayor of New Haven

• Brandon Robertson Town Manager of Avon

• John A. Elsesser Town Manager of Coventry

• John Salomone Town Manager of Norwich

• Laura Francis First Selectman of Durham

• Scott Shanley General Manager of Manchester

• Joseph P. Ganim Mayor of Bridgeport

• Erin E. Stewart Mayor of New Britain

• Barbara M. Henry First Selectman of Roxbury

• Mark B. Walter Town Administrator of Columbia

• Matthew Hoey First Selectman of Guilford


• Laura Hoydick Mayor of Stratford

• Neil O’Leary Mayor of Waterbury

• Catherine Iino First Selectwoman of Killingworth

• Susan S. Bransfield First Selectwoman of Portland

• Matthew S. Knickerbocker First Selectman of Bethel

• Mark D. Boughton Mayor of Danbury

• Marcia A. Leclerc Mayor of East Hartford

• Herbert C. Rosenthal Former First Selectman of Newtown

• Curt Leng Mayor of Hamden


• W. Kurt Miller First Selectman of Seymour


• Leo Paul, Jr. Former First Selectman of Litchfield

Table of Contents Welcome................................................................................1 Executive...............................................................................3 Public Policy & Advocacy....................................................5 Communications & Member Relations..............................7 Municipal Resource and Service Center...........................9 Events, Training & Programs...............................................11 Administration......................................................................13 Finance...................................................................................15 Information Technology Services......................................18 Human Resources.................................................................19 CIRMA....................................................................................20


WELCOME DEAR CONNECTICUT MUNICIPAL LEADERS, 2020 is a year we will look back on and realize as a moment when everything changed. The United States experiences such sea changes from time to time – 1619, 1776, 1865, 1964 – there are some years where it feels like nothing will or should ever be the same again. And that’s true from the Executive Office right on down to our towns and cities. This year will certainly go down as one of those years. From COVID-19 changing almost everything about our everyday life to the Black Lives Matter protests that reinvigorated our national conversations about equity. The Connecticut Conference of Municipalities is the leading state-local think tank and premier local government advocate at the State Capitol, tackling issues like government finance and labor relations; our services are geared toward local government because we understand exactly what municipal leaders need; and we are the number one resource on innovative ideas for municipal government. And we have been with you every step of the way, helping you chart these unnavigated waters. By mid-March, less than two weeks after the first confirmed case of the novel coronavirus in Connecticut, CCM was putting out Guidance Documents in collaboration with the Council of Small Towns (COST) and The Connecticut Association of Councils of Government (CTCOG). At the same time, we began putting on virtual meetings with the Connecticut Interlocal Risk Management Agency (CIRMA), COST, CTCOG, Ford Harrison, Murtha Cullina, Shipman & Goodwin, the Law Offices of Steven G. Mednick, and Halloran Sage to let towns know how Federal and State Emergency Orders were going to affect them.


It was pretty clear that this was going to be a “new normal” and still unsure if we’ll ever go back to the way things were. The “new normal” became something of a catchphrase for the year, em-

ployees began to “work-from-home,” you hopped on a quick Zoom meeting, and unfortunately wearing a mask gave you “maskne.” Our employees experienced a new normal when they started working from home – getting the crucial work we do at CCM done at kitchen tables instead of their desks, with children or pets at their side instead of their co-workers. They have come through tremendously this year. Each department has had to adjust to providing their services through this new normal, but we persevered. In the pages that follow, you’ll read about how our policy team kept lobbying for our towns and cities when the State Capitol was closed and the short legislative session ended abruptly; how our podcast was able to keep recording without a studio; and how programs from Grantfinder to our Connecticut Certified Municipal Official programs kept going under these less than ideal situations.

we must take the lessons we learned from this year, the successes and set-backs, and keep moving forward Especially in those tumultuous early days it would not have been shocking for plans to get cancelled. We experienced that when in-person events shuttered the 2020 Emergency Management Symposium, as there was simply no time to move the event to a virtual conference.

The fact remains that race is still the number one predictor of success in our country, and Connecticut remains one of the most segregated states in housing, education, and economic attainment. The work to change words into action will be up to our communities – change starts at home.

Recognizing that it would be safer to move forward with a virtual conference for our Annual Convention, we made sure that it would still be our best ever convention. Through careful planning, extensive research, and nearly a year’s worth of experience with virtual workshops on our backs, the 2020 CCM Annual Convention rivaled our conventions from years past.

But we won’t be without help. As part of our convention we held a national panel, Achieving Racial Equity: National Experts Discuss Local Opportunities, as part of the CCM CARES discussions.

But that doesn’t mean that we don’t look forward to seeing you all at Mohegan Sun next year, if permitted. But virtual doesn’t work for everyone. As our classrooms around the state went digital in response to COVID, a stark contrast was revealed – the digital divide. Through a partnership with Dalio Education, we released a report that laid bare the disparities from the highest earning families and lowest. That while high speed broadband is nearly ubiquitous in Connecticut, access to it is not. This year was also one in which we confronted the ugly head of racism after the murder of George Floyd in Minneapolis. Though half-a-country away, the reverberations of his passing were felt around the country as millions in every state, including ours, renewed their calls for justice and equity. In response, CCM began working on a response to these calls for action. CCM CARES was the first venture in making Connecticut a more equitable place. Standing for Communities Advancing Racial Equity Series, four regional panel discussions were held in late October with the tagline that we’re going to have to get comfortable with the uncomfortable.

The event featured national voices, Wes Moore, best-selling author, Betsy Hodges, humanitarian and former Mayor of Minneapolis, Tim Wise, author and activist, and Bree Newsome Bass, activist, as our esteemed panelists. Clarence Anthony, Executive Director of the National League of Cities served as moderator. Our panel discussions, both regional and national are only the beginning of the work needed to be done. Achieving Racial Equity serves as a reminder that Connecticut is certainly not facing this problem alone, but as with so many other things, we can and should be a leader on moving this country forward. It is for this reason that we at CCM insist that while everything might have changed in 2020, a new normal might not be so bad. We must take the lessons we learned from this year, the successes and setbacks, and keep moving forward and working for every resident of this state until we can become a more equitable Connecticut. Michael Freda, First Selectman of North Haven and 2020 CCM President Joe DeLong, Executive Director and CEO of CCM


EXECUTIVE Joe DeLong Executive Director and CEO, jdelong@ccm-ct.org • 203.498.3010

Ron Thomas Deputy Director, rthomas@ccm-ct.org • 203.498.3022

“When you look at the mission for CCM, which deals with small towns and large cities, this says in general that CCM works hard to improve the quality of live. This past year was a very hard year for everybody, it was a hard year for municipalities, it was a hard year for individuals, and a hard year for families. What CCM did best was providing some reason for the executive orders, being available for dialogue, and helping up understand what was expected of us. If I have a question, and I send it out, I get an instant response from Joe.”


“I was so pleased to see an organization like CCM take part in racial equity work, and was anxious to participate because it is opening a door for information for people that may not have had it before. It’s paramount especially in these days and times that we need representation from all people and viewpoints. In order to satisfy the masses, you have to make sure that the masses are including in the decision-making. To have an organization like CCM spearheading this will hopefully spill over into other organizations, opening the door and opening the awareness to the need for all kinds of people, all kinds of perspectives at the table. .”

DONALD STEIN First Selectman Barkhamsted

ROBERTA GILL-BROOKS Tax Collector Branford

a year like no other Nothing about 2020 was precedented in CCM’s over 50-year history, but that same history has provided us with examples of leadership, know-how, and the will to get things done no matter the situation. We began this year as we have for nearly a decade, announcing no dues increase. Once the pandemic began to take its toll, matching uncertainty with expenditures that could not have been predicted, our leadership understood that something needed to be done. Matching the uniqueness of our situation, we devised a one-time equity distribution of annual dues, easing financial considerations for our members through June of 2021. As unexpected expenditures increased, CCM took on the charge of fighting for funding at the state and federal level. The Federal CARES act provided no direct funding to towns and cities with populations under 500,000. This left a gap in direct funding to every town in our state. Federal guidelines suggested that upwards of 45% of CARES funding should go to municipalities, in Connecticut that would represent $630 million out of the $1.4 billion received. We began strongly urging Governor Lamont to fairly distribute those funds back in March and have made sure at every turn that he knew that the success our state was dependent on the success of our towns and cities. Because we believe that more should be directly allocated to municipalities, CCM partnered with the National League of Cities as well as a number of other associations in lobbying the federal government to get more direct funding for our towns and cities. This wasn’t nearly the only concerning gap exposed by the coronavirus: CCM took a long look at the digital divide in partnership with Dalio Education. Lack of access hits 40% of our most vulner-

able in urban areas, which means that this has a significant impact on Connecticut’s Black and brown residents. Along with Dalio Education and other philanthropic partners, CCM hopes that we can bridge the gap, while at the same time telling congress that making universal access to high-speed should be a priority. In 2020, Connecticut made a clear declaration that it was ready to do something about structural and systemic racism in this state as residents in every corner of this state gathered to protest inequities in response to the murders of George Floyd, Breonna Taylor, Ahmaud Arbery and others. CCM recognized these calls and realized that Connecticut could be a leader in the nation on these issues and brought together the CCM CARES panels. The CARES stands for Communities Advancing Racial Equity Series, as we understand that the kind of lasting change we need will begin at home. Starting in October, CCM held four regional panels encompassing Eastern, South Central, North Central, and Western Connecticut. Town and community leaders from around the state brought their concerns and ideas forward to ask how we can begin to address inequities in Connecticut. In December, CCM CARES held a national panel featuring Bree Newsome Bass, Betsy Hodges, Wes Moore, and Tim Wise, moderated by Clarence Anthony of the National League of Cities. They recognized more than anything that changing the equation on racial inequity would make this country better for everyone, but it’s going to take a lot of courage and a lot of new ideas to get to that place. If 2020 has taught us anything, it’s that our members have those qualities and more.


PUBLIC POLICY & ADVOCACY HEAD Brian O’Connor Director of Public Policy boconnor@ccm-ct.org • 203.498.3026

“All we can do at CCM is control the level of preparation, and that has been tremendously consistent down through the years. This has been a very difficult year going back to March 8 2020, but we have redefined the nature of our positions here in local government. The importance of our advocacy team is critical, we are widely recognized in the state because of that strength, and that’s something that I’ve been very proud of not only as a CCM member, but I saw it even more in crystal clear focus being president this past year.”


MICHAEL FREDA First Selectman of North Haven and 2020 CCM President


ACIR released its first report in over 6 years showing that there’s over 1,400 State Mandates on towns and cities In the beginning of the year, our Public Policy & Advocacy team were preparing for what was sure to be one of the most packed short legislative sessions in history. Transportation, property taxes, education, and legalized marijuana were all likely to be introduced, debated, and analyzed. But as with all things the short legislative session was cut even shorter. At that same time the Advisory Commission on Intergovernmental Relations released its first report on State Mandates in over six years showing that there is over 1400 mandates on towns and cities, many of them unfunded. This gave us time for pause, and to look over these 1400 mandates and identifying areas of concern. From March until the end of the year, there have been many Guidance Documents that were created in collaboration with the Council of Small Town and Connecticut Association Council of Governments. Covering the One issue we kept an eye on this year is the per- and poly-fluoroalkyl substanc-

es or PFAS, which are known as forever chemicals and are commonly used in firefighting situations. Though Governor Lamont included $2 million in the budget for to help replace the chemicals in Fire Departments, CCM held a series of webinars on the substances, covering their toxicity, case studies and litigation related to PFAS. In the same vein, when Tropical Storm Isaias exposed inadequacies in our utility servers, specifically Eversource, we asked the Public Utility Regulatory Authority (PURA) if it was capable of meting out a fair punishment. It’s important that we keep a watchful eye on the people who are supposed to be watching out for us. And with the promise that there will be a full session next year, with a whole slew of things on the table that fell off the plate in 2020 – like legalized marijuana – our Public Policy & Advocacy team has already begun the process of making sure that our voice is heard at the state capitol.


COMMUNICATIONS Kevin Maloney Director of Communications & Member Relations kmaloney@ccm-ct.org • 203.498.3025

I had a great time on the podcast and I was really gratified to have the opportunity to come on I think that it’s so important that our municipalities at the local level are working with our regional partners and with CCM which really in many ways enables those partnerships. Also, that we are trying to think outside the box in our own communities about how to reach populations that maybe are sometimes hard to reach, and that I think falls to us as local government to figure out how to bridge that gap. CCM plays I think an essential role in making sure that we are all talking to one another and bring us together on some of the key issues that are facing this state I’m thinking in particular right now about the workshops that CCM held on racial justice over the last few months focusing on different regions state.


BEN FLORSHEIM Mayor of Middletown


municipal CEOs from around the state came on the podcast to discuss their experiences with COVID Communication in a pandemic is crucial. With so much going on all around us, sharing innovative ideas and important information is key to the success of public health endeavors.

highlights and explains the important work charged to our towns and cities.

Our CCM Town Liaison program is one of our cornerstones, and while each year we love to get out to your offices, many were scheduled over Zoom. It’s important for us to know what’s important for you.

One important area was connecting with the public. We issued dozens of press releases, published Op-Eds in the leading newspapers, and we’re cited in articles of importance to leading this state.

The Municipal Voice stayed on top of this year’s events with guests from every part of the municipal world. In early March, just days after the first case of COVID reported in Connecticut, we had Richard Matheny on who started the conversation about social distancing and hand washing, long before they became nearly universal. Municipal CEOs from around the state came on to discuss their experiences with COVID, and the Municipal Voice became a significant platform for ideas under our “new normal.”

We also celebrated 100 years of women’s right to vote, through a commemorative poster provided to towns and cities.

The most impressive accomplishment is the work that went on behind the scenes for the CCM CARES discussions. Taking what we learned from the Municipal Voice, we were able to push out these discussions on Zoom and on Facebook Live, increasing our audience. Dozens of emails were sent, hundreds of Facebook invites, netting us over 500 registrants on the Zoom and nearly 7000 views on Facebook for the regional panels combined and over 5000 views for the national panel alone!

Connecticut Town & City was ahead of the curve, with the digital platform ISSUU holding our back catalog of issues. In the pages of CT&C, municipal leaders around the state have an enormous resource of information at their fingertips. In addition to the quarterly issues, we put out two special Innovative Ideas compendiums – one planned, one not. Our Environmental Management Best Practices compendium was released in celebration of the 50th anniversary of the first Earth Day, celebrating successes from Sustainable CT to the way that recycling changed overnight. Our second Innovative Idea was about Public Health, put out in response to coronavirus. Published in May, this issue


MUNICIPAL RESOURCE AND SERVICE CENTER George Rafael Director grafael@ccm-ct.org • 203.498.3063

I think the CCMO program is fantastic; as Mayors, First Selectman, municipal officials, we come from different backgrounds and we’re all specialists in certain areas but the CCMO program gives you a very broad breath of all the things that you need to know to be successful as municipal officials. It’s something that I would highly recommend to anyone who really wants to increase their knowledge and understanding. What this program shows is that there’s so much more out there for you to learn and it’s absolutely worth the time to sit through the classes and to gain that extra knowledge.


KURT MILLER Chief Fiscal Officer, City of Ansonia


this year’s Certified Connecticut Municipal Official (CCMO) Program had 43 municipal officials graduate CCM’s Municipal Resource and Service Center (MRSC) is a one-stop shop offering a wide range of services to our members and partners. This includes education, research, networking, and money-saving opportunities. MRSC also manages CCM’s membership database, website, and social media accounts.

Education Because our workshops are so popular, it’s no surprise that this year’s Certified Connecticut Municipal Official (CCMO) Program had 43 municipal officials graduate virtually at our annual convention. With direction from Trinity College, the CCMO program is the only program that offers comprehensive professional development for municipal officials. In order to continue providing our members with important education, we pivoted to webinars in March. We held sessions on traditional topics such as cyber security, time management, and drug and alcohol testing regulations, as well as sessions that arose due to the pandemic and other legislation.

Research and Labor Relations The Research and Labor Relations staff provided timely answers to more than 700 information requests from municipal officials at no additional cost. Topics ranged from government organization to employment to salaries providing information that would be difficult to find elsewhere and no doubt very costly. CCM provides up-to-date and town-specific budget information on key points during General Assembly sessions. This is a critical part of CCM’s services. We keep you up to date on municipal aid, the impact of new legislation, trends in municipal finance, and more. One of the most valuable resources we have is the Annual Salary Survey created in conjunction with the Capitol Region Council of Governments. The online database tracks over 40 municipal positions and is an important tool for hiring and labor negotiations. The Municipal Labor Relations Data Reporter that CCM distributes monthly provides updates on labor relations trends and new binding interest arbitration decisions. It is the only publication of its kind in Connecticut, with an up-to-date account of all binding interest arbitration awards, recent contract settlements and changes, ability-to-pay information by labor market area, consumer price index information, and timely news articles on the latest trends and developments in labor and employment law. CCM’s annual MERA Manual, is a musthave reference tool for municipal labor relations. Beginning with the law’s enactment in 1965, it interprets the Municipal Employee Labor Relations Act from origin, development, and current status of every important topic.


I’ve used Grantfinder for the last three years through CCM and have found it to be very useful. I have found numerous available grants that I would not have found out about. I’ve applied for several grants found via Grantfinder, and I’ve forwarded information about many of those grants to the various departments and nonprofits in the Town. The only grievance I have is that Grantfinder sends information on grants that are not actually available at the time, giving an “estimated” date due based on past grant opportunities. Otherwise, I feel it is a huge asset to the Town. I thank CCM for allowing us to be a part of this great way of finding opportunities for grant funding.

SUSAN SCHOTT Program Planning Town of Wallingford

Events The 2020 Convention went virtual for the first time. It brought together hundreds of local government officials and more than 50 companies and organizations for three days of educational workshops, collaborative roundtable discussions, and networking opportunities. This year we included a special panel on the racial equity, bringing nationally recognized speakers to our audience in Connecticut as part of CCM Communities Advancing Racial Equity Series (CARES).


Many of the exhibitors at our virtual convention were Municipal Business Associates (MBAs) — businesses interested in preserving and investing in towns. Even though 2020 was a difficult year, there were over 45 MBAs who partnered with us in myriad ways.

“CCM is always a tremendous source of timely and relevant information on everything from cybersecurity to racial equity. Last December, faced with COVID limitations, CCM managed to put together an engaging virtual convention. The panel discussions, roundtables, and even the remote “exhibits” were, as always, full enough of new ideas to be inspiring. Connecticut towns and cities are so fortunate to have CCM as a constant source of education, advocacy, and fellowship for the public good.”

CATHERINE IINO First Selectwoman Killingworth

Programs and Services Our impressive list of services once again grew this year, saving towns and cities tens of millions of dollars through money- and time-saving initiatives like IT-in-a-Box, Executive Search, Drug and Alcohol Testing Consortium, Fraud HL, StreetScan (currently used by 14 CCM-member towns for pavement management and related services), GIS Consortium, Energy Data Management and our other CCM Energy programs. Connecticut municipalities are not onesize-fits-all, and the wide array of offerings allows municipalities to choose what is right for them. Our Executive Search program that launched last year is one of our most exciting programs because it helps municipalities save real money compared with the private sector marketplace. So far, we have helped municipalities fill three management positions at steeply discounted rates, and look forward to helping towns and cities fill their essential positions. The Municipal Job Bank advertised almost 200 municipal job openings and RFP/Qs for municipalities in 2020. This included jobs of all levels all across the state, and even throughout New England. Our Prescription Discount Card Program was once again one of our most popular services, giving residents of 141 municipalities access to prescription savings. MRSC also began providing administrative services to the Connecticut Economic Development Association (CEDAS) in 2020. CEDAS is the second municipal association to partner with MRSC, joining the Connecticut Association of Municipal Attorneys (CAMA).



ADMINISTRATIVE HEAD SERVICES Quanette Kirby Director of Administration qkirby@ccm-ct.org • 203.498.3024

“With COVID closing our buildings, the Hamden Public Library needed to get the word out about all of the virtual and contactless library services available for town residents. So, we turned to the postcard program at CCM. We designed what we needed. CCM printed it and prepared for mailing. Within days Hamden residents discovered the library in their mailboxes. It worked. Library usage and library card registration jumped up right after the postcards were delivered. Thank you for this partnership!”


MELISSA CANHAM-CLYNE Library Director Hamden Public Library


3,191 floor stickers 8,558 posters 93,389 informational post cards. This has been an incredible year for our Administrative Services team. While they still printed materials for all of the CCM/CIRMA needs as they arose – Connecticut Town & City, Candidate Bulletins, 2020 Census Tool Kits, and supporting CIRMAs Annual Meeting – they went above and beyond for our members. Our production department printed and shipped over $105,000 worth of free Covid-related products to members during the current state of emergency. Products included: 3,191 floor stickers, 8,558 posters, 1,621 lawn signs, 4,458 square feet of banners, and 93,389 informational post cards. Understanding the economic climate of the pandemic was important to our Administrative Services team, who provided 90 “at-cost” printing jobs to members, including Annual reports, Permit tags, Safety manuals, Banners, Yard signs, Letterhead, Vouchers/coupons, Business cards, Booklets, Brochures, flyers, Note cards with envelopes, Multipart NCR forms, and #10 and #9 envelopes.

“The Town of East Windsor has been working with CCM printing services for the last couple of years to produce the Town’s Annual Report. Dave Higgins and the printing team are very easy to work with. They guided us through the whole process, making it effortless. Dave was very accommodating and even delivered the reports when we were on a tight deadline. We are very proud of the product and feel the reports are the best we have provided constituents in years. CCM and their great team have been wonderful partners!”

Please wear a cloth face covering.

6 ft Maintain a distance of 6 feet whenever possible. cdc.gov/coronavirus

MELISSA LABELLE Executive Assistant First Selectman’s Office East Windsor


FINANCE HEAD Andrea Farrell Sr. Budget Analyst • afarrell@ccm-ct.org • 203.498.3020

William Sinnicki Sr. Financial Analyst • wsinnicki@ccm-ct.org • 203.498.3086

Effective cash management procedures CCM's Financial Achievements Over Past 5 Years allowed CCM to maintain expenses and investments. Overall, our Members’ Equity saw growth of $3.6 million over past 5 years. $6.2 MILLION

Substantial asset growth of 57% over the last 5 years!

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Steady increase in members’ equity of 40%



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Connecticut Conference of Municipalities

Financial Statement 2018-19 Connecticut Conference of Municipalities Financial Statements 2018-19 ASSETS Cash & Receivables Property & Equipment Investments TOTAL ASSETS

2019 $2,989,451 2,844,207 10,604,716 $16,438,374

LIABILITIES Current Liabilities Long-Term Liabilities TOTAL LIABILITIES


$2,293,106 2,031,592 $4,324,698




REVENUES Municipal Service Fess & Program Income Investment Income TOTAL REVENUES

$18,961,625 610,185 $19,571,810

EXPENSES Program Services Supporting Services TOTAL EXPENSES

15535192 3213773 18748965



Auditors, Simione, Macca & Larrow


Connecticut Conference of Municipalities

Financial Statement 2019-20 Connecticut Conference of Municipalities Financial Statements 2019-20 ASSETS Cash & Receivables Property & Equipment Investments TOTAL ASSETS



$2,833,084 $2,989,451 2,821,453 2,844,207 11,518,244 10,604,716 $17,172,781 $16,438,374

LIABILITIES Current Liabilities Long-Term Liabilities TOTAL LIABILITIES

$2,293,106 2,031,592 $4,324,698


$12,613,512 $12,113,676


$17,172,781 $16,438,374

REVENUES Municipal Service Fess & Program Income Investment Income TOTAL REVENUES

$19,005,470 $18,961,625 576,037 610,185 $19,581,507 $19,571,810

EXPENSES Program Services Supporting Services TOTAL EXPENSES

15,930,200 15,535,192 3,050,804 3,213,773 $18,981,004 $18,748,965

EXCESS OF REVENUES OVER EXPENSES Auditors, Simione, Macca & Larrow


$2,419,573 2,139,696 $4,559,269



INFORMATION TECHNOLOGY HEAD Joseph DeLuise Director of Information Technology Services jdeluise@ccm-ct.org • 203.498.3040 CCM’s Shared Services ITS Department this year deployed a new end-to-end security infrastructure to better monitor our environment, protect municipal data and guard against the new types of emerging cyber threats. This included the deployment of new firewalls, new network analysis and monitoring software, a more secure VPN facility with Multi-Factor Authentication and new end-point software with AI malware and virus protection. ITS also built a new Citrix Sharefile facility to allow the secure exchange of documents with clients and vendors as well as large document exchange with those parties as well.

Finally, ITS built a new data center in AWS to host one of our largest applications used by our municipalities. We hosted it in AWS to ensure the resilience and responsiveness of this critical application and we folded it into or security infrastructure making it as secure as an on-premise application. Fortunately, CCM was well positioned to transition to a work-from-home model as the infrastructure was built with remote working capabilities in mind. The Citrix facility and robust security practices made this a seamless process with lunch and learns held to refresh employee knowledge of these systems.



HUMAN RESOURCES Faith Brooks Director of Human Resources fbrooks@ccm-ct.org • 203.498.3046

Over 50% of the staff have been with the organization for more than 10 years, even after seven new hires, and there is a lot of work that goes into creating a workplace that has that kind of loyalty: consistency and change. For the second year in a row, there was a flat benefit renewal and a recognized savings of $270,000 in the medical incentive program. But this year also say the introduction of the High Deductible Health Plan (HDHP) and Health Savings Account (HSA), which will help our employees plan for their well-being. This year also saw the creation of the COVID-19 Return To Work Committee, which established policies and safety measures to ensure the health and safety of employees as they return to the CCM offices. This includes directional markings in the hallways, deep cleans throughout the day, and an emphasis on staff cooperation with mask and handwashing policies. It also saw the creation of an internal Inclusion Committee with Deputy Director Ron Thomas late last year, as well as a committee to review the Performance Management Program, both of which will begin work in earnest in 2021.




Here’s to another 40 years of making good on our promise. #promisemade

David Demchak


President and Chief Executive Officer ddemchak@ccm-ct.org

Visit CIRMAEVENTHQ.org for more information.

This year marked an important milestone for Connecticut’s leading provider of public entity insurance, risk management and claims products and services. CIRMA celebrated its 40th anniversary, which is no small feat. The organization delivers new and innovative products and services that meet the evolving needs of their deeply-valued members and make strategic investments in technologies that systematically increase operational agility, bolster business efficiencies, and enrich member experiences across all of their lines of business. In short, CIRMA has succeeded in fulfilling its mission throughout the years because the organization is guided by a consummate, universal principle: CIRMA + their members are better together.

CIRMA’s mission has remained contemporary throughout the years, providing an impenetrable foundation for one of the most successful collaborations between public entities in the U.S. Never has this innovative model been more important than in the beginning of their fourth decade. Over CIRMA’s last fiscal year, they have trained nearly 30,000 municipal employees, including nearly

20,000 e-learning participants and 1,500 webinar participants. Providing online training has never been more important than in the era of social distancing. Connecticut has across the board responded to the pandemic better than most other states because of the quality output produced when organizations work together for the common good. In addition to offering critical educational resources on multiple on-demand platforms, CIRMA’s collaboration in preparing guidance on how municipalities respond to the coronavirus pandemic has been essential. The carrier has invested in new technologies and expanded their suite of products and services to continue its legacy of delivering sustainable competitive advantages, when CIRMA members need them most. CIRMA’s mission is to meet the risk management and risk financing needs of Connecticut municipalities, boards of education, and local public agencies. For forty years and throughout 2020, their dedication to their mission is shown in the undeniable value they bring to their members proving that indeed, CIRMA + their members are better together.



CCM is the state’s largest, nonpartisan organization of municipal leaders, representing towns and cities of all sizes from all corners of the state, with 168 member municipalities. We come together for one common mission - to improve everyday life for every resident of Connecticut. We share best practices and objective research to help our local leaders govern wisely. We advocate at the state level for issues affecting local taxpayers. And we pool our buying power to negotiate more cost effective services for our communities. CCM is governed by a board of directors that is elected by the member municipalities. Our board represents municipalities of all sizes, leaders of different political parties, and towns/cities across the state. Our board members also serve on a variety of committees that participate in the development of CCM policy and programs. Federal representation is provided by CCM in conjunction with the National League of Cities. CCM was founded in 1966.


545 Long Wharf Drive, New Haven, CT (203) 498-3000 www.ccm-ct.org

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