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Since 1966 Municipal Excellence: Yesterday, Today & Tomorrow


improving everyday life for every resident


Table of Contents Mission Statement


Introduction7 Public Policy & Advocacy


Government Finance & Research


Member Services


Convention & Symposium Municipal Training Energy Savings Drug & Alcohol Testing

“CCM celebrates the commonalities between all size communities.” — Toni Harp, Mayor of New Haven

Prescription Drug Savings Program GrantFinder BankCard Services / Schooley Mitchell Municipal Job Bank MBA

Communications and Member Relations


Town Liaison Program

Organizational Chart


CCM Leadership



collaborating for the common good Mission Statement


Mission Statement

“CCM exceeds the expectations of the municipal leaders they work with. They go the extra mile to help me and my staff.” — Stephen Dunn, First Selectman of Brookfield

 o enable towns and cities to do together what they cannot do as well T by themselves

To meet the evolving needs of local governments and their elected and appointed officials

To effectively advocate municipal interests in the legislature, the executive branch, and other forums

To promote progressive, responsive, effective, and efficient local government

 evelops and advances in a non-partisan manner public policies that D strengthen local governments and their ability to serve their residents and businesses

 elies upon and draws its strength from the active participation, experR tise, creativity, and cooperation of local government officials throughout Connecticut

Advocates regional, intermunicipal, and intergovernmental cooperation

Provides effective forums for the interchange of ideas and experience

Disseminates information that is accurate, relevant, and objective

Delivers high-quality programs, products, and services

 trives to ascertain, anticipate, and be responsive to the needs of S member towns and cities and their officials

Works closely with a wide range of other organizations and individuals in the state and federal governments and in the private non-profit and for-profit sector

Is committed to the observance of the highest standards of quality, ethical behavior, and customer satisfaction


your statewide association of towns and cities Executive Director’s Message


Introduction Dear Connecticut Municipal Leaders: programs — an increase of nearly 200 leaders from the year before. Over 40 workshops were held around the state this year. Nearly 1,000 leaders attended our Annual Convention and over 400 participated in our Spring Symposium.

2016 was one of outstanding success for CCM and its record-high 163-member towns and cities. On the cusp of celebrating the 50th anniversary of CCM’s service to Connecticut towns and cities, we took significant new steps to ensure our success for the next half century. Following our new mantra — Collaborating for the Common Good — CCM expanded its array of services, while continuing to provide outstanding service through our core mission of advocacy, research, and training; providing a clear path for municipal leaders to manage local government more efficiently and effectively, as Connecticut emerged from an historic recession that tested the governing mettle of local officials. While CCM does not pave roads, teach school children, or provide police protection, everything we do for you is designed to help provide a complete array of critical services more effectively and at a cost that doesn’t overburden your residential and business property taxpayers. So, how did we best help town and city leaders in 2016? Delve into the full report that follows, but here are just a few facts to get you started: •

Public Policy & Advocacy – State budget: Every municipality received more state aid in FY 17 than they did in FY 16. Legislation: No significant unfunded state mandates were enacted. Government Finance & Research – We provided unique town-by-town budget information for the budgets the Governor proposed, the Appropriations Committee budget, and the final budget approved by the General Assembly. We also analyzed all caucus budget proposals for their impact on towns and cities and property taxpayers. Research: We completed over 700 requests for information that delivered valuable information to 126 towns and cities.

Communications Member Relations – To most accurately access town needs, CCM’s 12 Town Liaisons (CTLs) visited municipal CEOs and other leaders in all 163 CCM member communities, and in many instances, followed up with additional evening meetings with town councils, boards of selectmen, and boards of finance.

Member Services Municipal Training – 1,462 elected and appointed municipal leaders participated in CCM training

Discount Prescription Drug Card Program – From 2012 through 2016, CCM has processed 184,832 prescriptions for residents in 128 towns for a total savings of over $9.2 million. This represents an average 52% savings off prescription costs for our members’ residents.

CCM Energy - In the last 12 years participating municipalities, schools and agencies have saved over $50 million on energy costs.

New CCM services for towns – 2016 saw CCM enter the municipal market with several new services for towns: GrantFinder, a cost-effective and comprehensive grant-searching tool; BankCard Services, a low cost merchant service specializing in secure, fast, and affordable payment solutions; and Schooley Mitchell, a telecom consulting organization providing cost savings in all areas of telecom, including local service, wireless, long distance, data connectivity, and Internet.

As important as all these services are, their real significance lies in what they deliver for you — our member municipal leaders. Just remember, when the day is done, CCM remains the state’s largest, nonpartisan organization of municipal officials, representing towns and cities of all sizes from all corners of the state, with 163 member communities. We come together for one common mission — to improve everyday life for the people of Connecticut. We share best practices and objective research to help local leaders govern wisely. We advocate on the state and federal level for issues affecting property taxpayers. And we pool our buying power to negotiate more costeffective services for our communities.

Joe DeLong, CCM Executive Director


re-invigorating the state-local partnership Public Policy & Advocacy


Public Policy & Advocacy CCM’s experienced advocacy team:

“CCM is broadly representative of Connecticut and its concerns are taken very seriously.” — Kurt Miller, First Selectman of Seymour

Maintains an active year-round presence at the State Capitol

Develops and advocates public policy initiatives and responses on state-local issues

Analyzes every bill and amendment introduced in the General Assembly for its impact on municipalities

Promotes legislation beneficial to towns and cities

Works to defeat or amend legislation that is harmful to municipal interests

Provides CCM members with up-to-date information on legislative developments, including fiscal-impact analyses for each town

Leads and coordinates coalitions in lobbying on municipal issues

Alerts CCM members to proposed regulations and decisions of state and federal agencies

Intervenes in court cases and regulatory proceedings to protect the rights and powers of local governments and to save them money

Provides federal representation in conjunction with the National League of Cities

All CCM member towns and cities are invited to participate in the development of CCM’s annual state legislative program.

Significant results achieved in 2016: •

Despite a state deficit of $1.3 billion at the beginning of the Legislative Session, towns and cities received more in state aid for FY 17 than FY 16.

Prevented the enactment of costly unfunded state mandates.

Members of CCM’s advocacy staff attend and participate in monthly meetings of the 9 regional councils of governments (COG) — and CT Association meetings — to ensure CCM coordinates its efforts with the COGs and best understands our members’ relationship with their COG.

Reviewed every proposed piece of legislation (1,123 in 2016) and every amendment (960 in 2016) introduced to determine its impact on towns and cities.

Monitored 432 individual pieces of legislation, specifically providing testimony on and closely monitoring 114 Committee bills.

Provided members with over 70 notices and alerts throughout the 2016 legislative session regarding updates on particular bills, upcoming hearings and action items of interest to towns and cities.

Monitored, tracked, and advocated for towns regarding various state agency proposed regulations.

Intervened on important non-legislative initiatives as a representative for particular issues, such as: the proposed MS4 permit, the siting of small cell wireless antennas, school construction issues, and provided amicus briefs on important legal proceedings.

Engaged with members and the activities within their communities by attending all Councils of Government meetings and PPA staff serving as a CCM town liaison to 65 members.

Filed amicus briefs on legal matters impacting towns, such as West Hartford v. Walgreens.


the information you need — quickly, accurately and without additional cost Government Finance & Research


Government Finance & Research CCM’s Government Finance & Research Department responds to member requests for information on any subject related to municipal governance and operations. •

There is no comparable service available in Connecticut.

The Department also prepares a variety of publications and documents.

Bulletins, infokits, and reports on a variety of topics

Monthly Municipal Labor Relations Data Reporter

Annual Municipal Salary Survey

Municipal Employee Relations Act (MERA) Manual

Analyzing government finance issues is a critical part of CCM’s services. The Government Finance & Research Department provides members with valuable and timely information.

“CCM’s Government Finance & Research Division is a tremendous resource for every community.” — Stephen Vavrek, First Selectman of Monroe

Updates on municipal aid

Analyses of state budget proposals and their impact on towns and cities

Impacts of new legislation

Research on financial management and administration

Trends in municipal finance

Economic and demographic data and analyses

Significant results achieved in 2016: •

Provided unique town-by-town budget information on the various budget proposals, including those of the Governor and Appropriations Committee budget, as well as the final budget approved by the General Assembly

Analyzed all caucus budget proposals for their impact on towns and cities and property taxpayers

Completed over 700 requests for information from municipal officials

Provided research services to 127 towns and cities

Provided information and data to members on the impact to municipalities of each of the seven state budget proposals for FY 17

Developed an electronic online version of the Municipal Salary Survey in partnership with the Capitol Region Council of Governments

Completed five infokits and bulletins for members on various topics


what can we help you with today? Member Services


Member Services Convention & Symposium Convention Each fall, CCM’s Annual Convention has brought more than 1,000 local government leaders and companies/organizations together for a day of educational workshops, collaborative discussions, and networking opportunities. In 2016, the conference expanded to a two-day event, increasing the learning and networking opportunities for municipal officials.

Significant results achieved in 2016:

For the first time ever, CCM held its Convention at a destination location — Foxwoods Resort Casino. The two-day 2016 Annual Convention was bigger and better in every way.

Increased number of workshops and stage presentations in the exhibit hall

New exhibit hall layout and a sold out tradeshow

Unveiling of CCM’s new logo, website, and branding

Integrated the 21 convention workshops into the municipal training program schedule over the course of the year

Spring Symposium CCM, the Connecticut Division of Emergency Management and Homeland Security (DEMHS), and the Connecticut Department of Public Health (DPH) collaborate to attract hundreds of local public safety officials and first responders responsible for addressing mass emergencies. This is the one statewide municipal government event that offers: •

A full day of informative workshops and interactive discussions

Networking opportunities between local and state officials

Vendors with products/services pertaining to emergency management, public health, security, and disaster response

Significant results achieved in 2016: •

Continued long-term partnership with DEMHS and DPH

Highest attended Emergency Management Symposium to date

Increased advertising revenue

10th annual Emergency Management Symposium


Municipal Training CCM provides no-cost training for member municipalities’ staff members, elected, and appointed officials. Training programs help you stay well-versed in innovations, issues, and requirements affecting job performance and service to local residents and businesses. CCM’s Municipal Training program provides practical information at the cutting edge of municipal management and intergovernmental relations. Municipal Training topics include, but are not limited to: •

Municipal Budgets

Records Management

How to be an Effective Supervisor

Social Security: Programs and Benefits

Customer Service for Municipal Personnel

Developing Comprehensive RFPs and RFQs

Ethics, Accountability, and Conflicts of Interest

Drug & Alcohol Testing Regulations for Supervisors

Time Management: Improving Efficiency and Effectiveness

Municipal Meetings, Parliamentary Procedure/Robert’s Rules

A Practical Guide to Municipal Employee Relations Act (MERA)

Freedom of Information Act for Boards, Commissions, and Police/Fire

Municipal Training also covers special sessions including DEEP Proposed MS4 Permits, Storm Water Regulations, and Economic Development. Bi-yearly sessions in conjunction with elections include the Newly Elected Workshop Series for Mayors, First Selectmen, Local Legislators, and Board of Finance members.

Significant results achieved in 2016: •

1,462 attendees (1,268 in FY 14-15)

4 newly developed sessions

42 workshops held from September 2015-June 2016

Revamped and redesigned Newly Elected workshop program

Developed Certified Connecticut Municipal Official (CCMO) program in cooperation with Trinity College.


“CCM’s training is very relevant and I can get my entire staff trained all at the same time in my town hall.” — Sean Hendricks, Town Manager of Killingly

Energy Savings CCM Energy is a multi-service program that helps CCM-member municipalities, their school systems, including all regional school districts, and local public agencies save money on annual energy-related costs. CCM Energy: •

Reduces the cost of electricity and natural gas through strategic competitive energy purchasing

Competitively procures long-term Power Purchase Agreements for Solar PV and Virtual Net Metering

Assists municipalities with the purchase, maintenance, and upgrade of streetlights to LED technology

Provides owner’s representation service for: ➣➣ Energy Saving Performance Contracting Projects

“CCM provided East Hartford with a complete solar solution.” — Marcia Leclerc, Mayor of East Hartford

➣➣ Municipal Microgrid Projects CCM Energy offers long-term Power Purchase Agreements and Virtual Net Metering Credit Agreements: •

Multiple completed Solar PV projects with millions in long term savings

Long-term, fixed-price, low-cost power

Long-term, fixed-price, low-cost natural gas

Open, continuous enrollment

Has saved local governments tens of millions of taxpayer dollars

Significant results achieved in 2016: •

Completed 1 megawatt solar virtual net metering project, now operational at Hamden Transfer Station

Two additional 1 megawatt solar virtual net metering projects are shovel-ready in Tolland

Enabled participants to take advantage of favorable market conditions (2003 level commodity costs)

Successfully managed 30 competitive procurements

Passed the $50 million dollar mark in total savings for member towns over the last 12 years

Drug & Alcohol Testing CCM’s Drug and Alcohol Testing Consortium was created in 1996 to assist CCM member municipalities with all the testing and management services necessary for compliance with federal Department of Transportation (DOT) drug and alcohol testing regulations as well as pre-employment screening.

Significant results achieved in 2016: •

Norwich Public Works, Norwich Public Utilities CDL, and Norwich Public Utilities Pipeline joined in July 2015

Ledyard Public Works joined in September 2015

Guilford Bus Drivers joined in December 2015

Lyme Public Works joined in January 2016

Increased DOT entities by 11%.


Prescription Drug Savings Program Many residents face the challenge of high cost prescriptions. Now it is possible for municipalities to offer savings to residents who are without health insurance or a traditional Prescription Discount Card Program. The Prescription Discount Card is easy to use and can be used any time a prescription is not covered by insurance. •

FREE enrollment for residents

Average Savings of 45%

No age requirements — all family members are covered under one card

No income requirements

No limits on how many times you use the card

Even pet medications are covered (prescriptions must be filled at regular retail pharmacy)

Additional discounts on vision, LASIK, and hearing services

Local pharmacies can participate

This program is offered in a joint effort by your municipality and CCM.

Significant results achieved in 2016: •

We started the fiscal year with 127 participating municipalities and added Windsor, Ellington, Redding, and Wolcott by June 30, 2016. This brought us up to 131 participating municipalities out of 163 CCM members.

From September 2012 to June 2016, this program has processed 184,832 prescriptions for residents for a total savings of over $9.2 million. This represents an average 52% savings off prescription costs for our members’ residents.

Currently, New Fairfield is in process to participate in the program, having signed the agreement with ProAct and approved the materials. Both Hartford and Plymouth have signed agreements for the program, but are still working on materials approval.


“The $130,000 in savings for our prescription discount card users provided significant relief from the rising cost of prescription drugs.” — Joseph Maturo, Mayor of East Haven

GrantFinder Available exclusively to members of CCM, this service allows municipal officials to search within the universe of grants available to local governments. Benefits include:

“With 163 member towns and cities, CCM represents virtually every Connecticut municipality.” — Susan Bransfield, First Selectwoman of Portland and CCM First Vice President

Ability to create and save searches and search results

Email alerts for updated results for saved searches

Six search filters

Real-time information updated daily

Access to grants as far back as 12 months and more than two years in advance

Searching more than 3,300 federal, state and foundation grants

Personalized weekly notifications

Customer support 9 am to 11 pm EST, Monday - Friday, plus email support 24 hours per day.

Significant results achieved in 2016: •

Expanded membership to all CCM members

Completed webinar demonstration of product that is currently available at CCM website

Developed companion grant writing capability through the Municipal Consulting Service (MCS)


BankCard Services & Schooley Mitchell

Bankcard Services is a leading provider of low cost merchant services specializing in secure, fast, and affordable payment solutions. Deborah Winick | 860-559-9428

Schooley Mitchell is the largest independent telecom consulting organization in North America, providing personalized service regardless of geography and delivering expertise in all areas of telecom. These include review of local service, wireless, long distance, data connectivity, Internet, and conferences. Paul Nelson | 860-926-4260

Significant results achieved in these two programs in 2016: •

New programs launched in October 2015 at the CCM Convention.

CCM utilizes BankCard for our merchant services.

Through CCM, other municipal leagues have started using Schooley Mitchell.

We have held four joint educational webinars about the two programs.

Newest BankCard program member Madison

Newest Schooley Mitchell program members East Hampton & Canterbury


“I would recommend utilizing CCM’s programs for many needs.” — Leo Paul, First Selectman of Litchfield

Municipal Job Bank The Municipal Job Bank provides a convenient place to post municipal job openings. This online source specializes in employment opportunities in municipalities and local public agencies across Connecticut. The site is accessed by colleagues across the country and by other interested members of the public. All of the job listings are posted on the website for 45 days. We also post RFPs and RFQs on the site. A fee is charged based on the ad copy.

Significant results achieved in 2016: • •

“The return on investment in 2016 from all CCM services makes membership a very smart decision.” — Deberey Hinchey, Mayor of Norwich

147 municipal posts (147 the year prior as well) 64 municipalities/organizations (10% increase over the year prior)

MBA CCM’s Municipal Business Associate (MBA) is our corporate partnership program. Membership is open to organizations interested in preserving and reinvesting in Connecticut’s towns and cities.

Significant results achieved in 2016: •

Overall member increase of 7%.

As of June 30, 2016, there were 74 companies enrolled: ➣➣ 3 Platinum ➣➣ 9 Gold ➣➣ 39 Silver ➣➣ 23 Bronze

MBA members provide speakers and content for many of CCM’s workshops.


maintaining a positive image Communications Department


Communications CCM’s communications staff — in conjunction with CCM’s executive staff and CEO — plans, organizes, and directs comprehensive communications and public relations activities. These activities include design of publications for all support materials that build and maintain a positive image for CCM with the public and advances CCM’s overall mission, as well as public policy positions and member service initiatives.

Significant results achieved in 2016: •

Prepared and released nearly 40 news releases on key state-local legislative and institutional issues about CCM programs

Completed editorial board meetings in 14 of the largest news organizations across the state

Conducted half a dozen news briefings or news conferences on CCM’s key legislative positions

Gained placements for CCM on key television and radio public affairs programming across the state

Introduced a new, more dynamic CCM logo and tag line statement — collaborating for the common good — that serves as the central effort to rebrand CCM for greater public understanding of CCM’s mission

Introduced a logo to highlight the 50th anniversary of CCM’s service to Connecticut towns and cities

Redesigned the cover and interior pages of Connecticut Town & City magazine and introduced new editorial content and features to create a more compelling publication for readers and potential advertisers

Introduced more strategic paid-media buys to support the rebranding of CCM and outreach to gain greater market penetration and public support for key CCM legislative initiatives

Introduced more enhanced and uniform designs for the wide range of CCM promotional materials — overall and for specific programs and services

Town Liaison Program CCM has significantly enhanced its level of customer service to our 163 member towns and cities through our CCM Town Liaison Program (CTL). Each member municipality has a dedicated CTL representative who is that community’s main portal to the organization to assure the highest level of service from CCM. Your CTL fast tracks any information or service needs you have, and ensures a timely response from all services areas. CCM looks forward to meeting the needs of all your officials — elected and appointed — throughout FY 2016-17.

Significant results achieved in 2016: •

CCM’s 12 town liaisons visited municipal CEOs in all 163-CCM member communities, and in many instances, followed up with additional on-site meetings over the past year.

CTLs presented on CCM’s services or provided updates on key issues to councils or boards of selectmen in more than 20 communities.

CCM’s membership grew again, with Trumbull, New Britain, Chaplin, Morris, and New Fairfield rejoining CCM, bringing our total membership to 163 cities and towns — the highest membership level in our 50-year history.

Onsite meetings were also held with the municipal CEOs in the remaining 7 communities that are not CCM members, to present the potential return on investment from CCM membership.


Brian O’Connor

Donna Hamzy Advocacy Manager

Michael Muszynski Advocacy Manager

Randy Collins Advocacy Manager

Director of Public Policy & Advocacy

CCM Board of Directors

Joseph DeLong

Executive Director

Ron Thomas

Communications Kevin Maloney

Shared Services Finance Human Resources Administration

Member Services

Shari Fiveash

Andy Merola Energy and Program Development Manager

Director of Member Services

Matthew Ford Communications Associate

Beth Scanlon Program & Digital Media Manager

Tiffany Collins Training & Events Coordinator

Jennifer Cruz Events & Education Program Administrator

Joan Bailey Administrative Assistant

Director of Communications & Member Relations

Deputy Director

Public Policy & Advocacy

Connecticut Conference of Municipalities January 2017

Carolyn Ryan Executive Assistant

Sandra Amado Administrative Assistant

Government Finance & Research George Rafael

Director of Government Finance & Research

Brian West Sr. Research Analyst Kennedy Munro Research Analyst A.J. Birmingham Associate Research Analyst

Daniel Giungi Sr. Legislative Associate Zachary McKeown Legislative Analyst

Alison Geisler Member Services Assistant

H:OrgChart\Jan2017\CCM ORG


CCM Leadership in 2016 CCM OFFICERS

CCM Policy Committees

President, Mark D. Boughton, Mayor of Danbury


1st Vice President, Susan S. Bransfield, First Selectwoman of Portland

Catherine Osten, First Selectman of Sprague, Vice Chair

2nd Vice President, John A. Elsesser, Town Manager of Coventry

BOARD OF DIRECTORS Luke A. Bronin, Mayor of Hartford Robert M. Congdon, First Selectman of Preston

Elinor Carbone, Mayor of Torrington, Chair

ENVIRONMENTAL MANAGEMENT & ENERGY Patricia Llodra, First Selectman of Newtown, Chair Garry Brumback, Town Manager of Southington, Vice Chair


Michael Freda, First Selectman of North Haven

Steven Werbner, Town Manager of Tolland, Chair

Joseph P. Ganim, Mayor of Bridgeport

Mark Lauretti, Mayor of Shelton, Vice Chair

Toni N. Harp, Mayor of New Haven


Barbara M. Henry, First Selectman of Roxbury Deb Hinchey, Mayor of Norwich Catherine Iino, First Selectwoman of Killingworth Curt Leng, Mayor of Hamden Rudolph P. Marconi, First Selectman of Ridgefield

Mark Walter, Town Administrator of Columbia, Chair Robert E. Lee, Town Manager of Plainville, Vice Chair

MUNICIPAL LAW, LIABILITY & INSURANCE Daniel Drew, Mayor of Middletown, Chair Catherine Iino, First Selectwoman of Killingworth, Vice Chair

Scott Shanley, Town Manager of Manchester, Vice Chair

TRANSPORTATION AND INFRASTRUCTURE Matthew Knickerbocker, First Selectman of Bethel, Chair Lisa Heavner, First Selectman of Simsbury, Vice Chair

STATE-LOCAL PARTNERSHIP Mark Boughton, Mayor of Danbury, Chair Susan Bransfield, First Selectwoman of Portland Jeff Bridges, Town Manager of Wethersfield Luke Bronin, Mayor of Hartford John Elsesser, Town Manager of Coventry Michael Freda, First Selectman of North Haven Toni Harp, Mayor of New Haven Matt Hart, Town Manager of Mansfield Deb Hinchey, Mayor of Norwich Marcia Leclerc, Mayor of East Hartford David Martin, Mayor of Stamford Neil O’Leary, Mayor of Waterbury Leo Paul, First Selectman of Litchfield Erin Stewart, Mayor of New Britain

W. Kurt Miller, First Selectman of Seymour


Joseph Ganim, Mayor of Bridgeport

Neil O’Leary, Mayor of Waterbury

Lisa Pellegrini, First Selectman of Somers, Chair

Robert E. Lee, Town Manager of Plainville

Leo Paul, First Selectman of Litchfield   

Donald Stein, First Selectman of Barkhamsted, Vice Chair

Elinor Carbone, Mayor of Torrington

Lisa Pellegrini, First Selectman of Somers


Lori Spielman, First Selectman of Ellington

Scott Shanley, General Manager of Manchester Mark Walter, Town Administrator of Columbia Steven R. Werbner, Town Manager of Tolland

Susan Bransfield, First Selectwoman of Portland, Chair Richard Matters, First Selectman of Franklin, Vice Chair


Lisa Heavner, First Selectman of Simsbury

Daniel Syme, First Selectman of Scotland Michael Tetreau, First Selectman of Fairfield Joyce Stille, Administrative Officer of Bolton

Michael Milone, Town Manager of Cheshire, Chair


900 Chapel Street, 9th Floor, New Haven, CT 06510

CCM Annual Report 2016  

A look back at CCM's activities and accomplishments in 2016, as we look forward to building on them in 2017.

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