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2014 Training offer

W W W.C C I FC.O RG

J O B .C C I FC.O RG

中国法国工商会 2014年培训 The French Chamber of Commerce and Industry in China

Shanghai Branch


Dear Member, Dear Madam, Dear Sir,

We are pleased to provide you with our Training Program for 2014. Please discover our most successful training packages as well as our new training sessions for the first time, most courses taught in English or in Chinese.

Since 2004, we have proposed public and in-house training courses to our members and non members. Today, CCIFC organizes around 50 professional training courses, independently or in collaboration with other organizations. The topics of our courses are quite varied, e.g. Management, Human Resources, Finance, Sales, Marketing, Quality or Personal development.

With efforts of our training team and our highly qualified trainers, we have succeeded in keeping both topics and contents of our packages in line with the ever-changing demands of the workplace. Furthermore, each public session can also be proposed as in-house training, custom-made according to the specific needs of the company and its staffs.

We wish to take this opportunity to inform you about the launch of the third session of our Global Manager Program. This high-quality program, with professors and experts coming from ESCP Europe, ranked 2nd worldwide in 2012 by Financial Times for its Master in Management, will provide participants with a solid and sound knowledge of general management skills and business practices. Furthermore, our new training “Succeed in China” for executives will be launched in April in cooperation with the Paris Ile-de-France Chamber of Commerce. This high quality program improves the leader teams’ synergy between French and Chinese executives.

Finally we would like to thank companies regularly joining our trainings: Accor, Arc International, Arkéma, Auchan, Bureau Véritas, Carrefour, Chanel, Club Med, Danone, Dassault, Décathlon, Ensival Moret, Eramet, Faurécia, L'Oréal, Mazars, Orange, PCM, Pierre Fabre, PSA, Renault, Saint-Gobain, Safran, Séphora, SGD, Sodexo, Solvay, Véolia…

Anthony Lopez Event & Training Coordinator lopez.anthony@ccifc.org +86(21)6132-7120

Sandrine Del Negro Recruitment & Training Director delnegro.sandrine@ccifc.org +86(21)6132-7100

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TRAINING CALENDAR: 2014 SCHEDULE

TOPICS

LANGUAGE

From March

Mandarin course / Cours de Chinois

FR-CH

4

Developing, Implementing and Using KPIs: Key Performance Indicators EN

11

Successful Recruitment/ Réussir un Recrutement

FR

13

Re-define your Career with Wisdom

EN

25

How to Work Efficiently with Westerners

CH

26

Conducting Internal Quality Audits

EN

27

Making Good Decision

EN

31-

GMP Module 1 : Motivate your Team

EN

-1

GMP Module 1: Motivate your Team

EN

3

Thinking Out of the Box

EN

8-9

Executive Assistant

CH

10-11

Strategic Financial Management

EN

18-19

Succeed in China / Réussir en Chine

FR

22-23

Shopper and Buyer : Essential Selling Skills

EN

24-25

GMP Module 2 : Strategy Management

EN

1-2

One for You – One for Me : Negotiation Skills

EN

15

ethics@emails

EN

19-20

GMP Module 3 : Marketing Management

EN

29-30

Basic Marketing Concept and Account Management

EN

2-3

GMP Module 4 : Financial Accounting and Analysis

EN

4

Annual Evaluation Interview / Entretien Annuel d’Evaluation

FR

5

Luxury Attitude

EN

5-6

Project Cost Controlling

EN

12

Leader as a Coach

EN

18-19

Executive Assistant

CH

26-27

GMP Module 5 : Leadership & Coaching

EN

March

April

May

June

3


Upcoming Trainings 2014 SCHEDULE

TOPICS

LANGUAGE

Upcoming - First Semester 2014 TBC

Powerful Presentation

EN

TBC

Better Communication, Better Results

EN

TBC

Living and working in France

EN

TBC

Living and working in China

EN

TBC

Time Management

EN

TBC

E-Commerce: How to Sell your Products Online

EN

Upcoming - Second Semester 2014 TBC

Lean Six Sigma

EN

TBC

Project Management Scheduling and Progress Control

EN

TBC

“Engineering” Managers’ Leadership

EN

TBC

How to Buy Engineering

EN

TBC

Audit on Purchases

EN

4


Contents PERSONAL DEVELOPMENT

9

Presentation and Communication Powerful Presentations ......................................................................................................................................... 10 Better Communication, Better Results ............................................................................................................... 11 Re-define your Career with Wisdom .................................................................................................................. 12 Thinking Out of the Box ........................................................................................................................................ 13 Luxury Attitude ...................................................................................................................................................... 14

Cross Cultural NEW Succeed in China for Executives ........................................................................................................................ 15 How to Work Efficiently with Westerners? .......................................................................................................... 18 Living and Working in France .............................................................................................................................. 19 Living and Working in China ............................................................................................................................... 20

Language Mandarin Course .................................................................................................................................................. 21

MANAGEMENT

22

Global Manager Program Module 1: Motivate Your Team .......................................................................................................................... 23 Module 2: Strategy Management...................................................................................................................... 25 Module 3: Marketing Management .................................................................................................................. 27 Module 4: Key Aspects of Financial Accounting and Analysis....................................................................... 29 Module 5: Leadership and Coaching ............................................................................................................... 31

Management Skills Leader as a Coach .............................................................................................................................................. 33 Making Good Decisions ...................................................................................................................................... 34 Time Management............................................................................................................................................... 35 Ethics @ emails ...................................................................................................................................................... 36 Developing, Implementing and Using KPIs........................................................................................................ 37

5


PROFESSIONAL SKILLS

38

Administration Executive Assistant ............................................................................................................................................... 40

Finance Strategic Financial Management ...................................................................................................................... 41 Project Cost Controlling ....................................................................................................................................... 42

Human Resource Successful Recruitment ........................................................................................................................................ 43 Annual Evaluation Interview ............................................................................................................................... 44

Marketing & Sales Shopper and Buyer: Essential Selling Skills .......................................................................................................... 45 One for you – One for me: Negotiation Skills .................................................................................................... 46 Basic Marketing Concept and Account Management ................................................................................. 47 NEW E-Commerce: How to Sell your Products Online .............................................................................................. 48 NEW Business Model Innovation: creating new market opportunities ................................................................... 49 NEW Brand Strategy in the New Chinese Context .................................................................................................... 50 NEW Luxury Strategy in the New Chinese Context .................................................................................................... 51

Quality, Production Management Lean Six Sigma ...................................................................................................................................................... 52 Conducting Internal Quality Audits.................................................................................................................... 53 Projects Management ......................................................................................................................................... 54 How to Buy “Engineering” ................................................................................................................................... 55 Engineering-Manager’s Leadership ................................................................................................................... 56

TRAINING REGISTRATION FORM

57

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GLOBAL MANAGER PROGRAM 2014 国际经理人特训 2 0 1 4 Among your team, you have certainly identified High Potential Managers and you wonder: How to retain and keep them motivated? How to recognize and reward them in your organization? How to improve their management skills and performance?

OBJECTIVES The Global Manager Program will provide participants with a solid and sound knowledge of the foundations of general management skills and business practices while preparing them to deal with the complexity of the current global environment.

SPRING SESSION Calendar A 10-day program on 4 months: 5 sessions MODULE 1

Motivate your Team

MODULE 2

March 31 – April 1

Strategy Management

April 24-25

CONTENTS

MODULE 3

Marketing Management

May 19-20

The program is composed of 5 modules (2 days each):

MODULE 4

Financial Accounting and Analysis

June 2-3

MODULE 5

Leadership and Coaching

-

Motivate your Team Strategy Management Marketing Management Financial Accounting and Analysis Leadership and Coaching

June 2627

TARGET PARTICIPANTS

FACILITATORS

This program has been specifically designed for functional management who have been identified as having high potential and whose next career step implies broader managerial responsibilities or a supervising position within their current organization (cross-functional project, business unit, department, branch, etc.), such as: HR managers, marketing managers, team managers, project managers, product

Teachers and experts come from ESCP Europe (ranked 2nd worldwide by Financial Times for its Master in Management in 2012) and have been selected by the Chamber of Commerce and Industry of Paris. At the end of the program, participants will receive an official certificate from the Chamber of Commerce and Industry of Paris.

PLACE

INVESTMENT

CCIFC Shanghai Office 2/F, Mayfair Tower, 83 Fu Min Road, Shanghai, 200040

- Member price: 42 000 RMB before tax - Non member price: 52 000 RMB before tax

CONTACT

CONTACT

Anthony LOPEZ Tel: + 86 (0) 21 6132 7100 *120 E-mail: lopez.anthony@ccifc.org

Sandrine DEL NEGRO Tel: + 86 (0) 21 6132 7100 *132 E-mail : delnegro.sandrine@ccifc.org

*The price includes: training fees, educational material, coffee breaks and lunches.

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SUCCEED IN CHINA 国际经理人特训 2 0 1 4 The “Succeed in China” training program targets the French and Chinese executives in the managers’ team to give them the necessary knowledge for a successful multicultural teamwork.

OBJECTIVE The principal goal is to enhance the synergy between the French-Chinese management teams which is a key point for success of the French companies based in China.

Group A – French

Group B – Chinese

By learning the Chinese political-economic system, the French executives will master the principal keys to understand business strategy in China. It will ease the high level managers to take place in companies based in China.

The Chinese executives and managers will learn the European and the French way of thinking, the French social system, in order to ease their adaptation in the French and European working world.

• •

Chinese political-economic system comprehension Communicate with Chinese

• •

Understand the French political, economical and social system Way of thinking and communicating with French

Group A + Group B Exchange the best management practices between Chinese and French high level managers based on success stories of French companies in China. • • •

Practical work ending: Review and summary of Day 1 experience sharing between the 2 groups. Testimony by French and Chinese managers on management best practices based on case studies. Best practice exchanges between French and Chinese high level executives based on 2 cases of French company development in China. Closing cocktail and sharings.

AUDIENCE

EXPERTISE

High level executives (CEOs, General Managers, and Directors) of big French companies set up in China, in their 100 first days on site. This training teams duos of French and Chinese representative from the same company.

The Chamber of Commerce and Industry of Paris and its Region bases its expertise on intercultural training over China since 2002 by organizing several training sessions between and within companies. The French Chamber of Commerce and Industry in China with its 1600 companies network uses its experience to facilitate the exchanges between French and Chinese managers.

Date

Friday, 18th of April, 2014 - Full day training Saturday, 19th of April, 2014 - Half day training

Day 1

2 split up Groups: Intercultural Training Program for Group A (French managers) and Group B (Chinese managers)

Day 2

Both Groups together to share experiences and exchange with CCIFC members from successful French companies in China

Languages

French / Chinese / English

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PERSONAL DEVELOPMENT Presentation and Communication     

Powerful Presentation Better Communication Better Results Re-define your Career with Wisdom Thinking Out of the Box Luxury Attitude

Cross Cultural    

Succeed in China for Executives How to Work Efficiently with Westerners? Living and Working in France Living and Working in China

Language

Mandarin Course

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Durably improve your presentation skills COURSE OBJECTIVES Excellent presentation skills make all the difference when it comes to winning new clients, convincing your superiors of a new project, briefing your colleagues or training your employees. In this training, you will learn tools and techniques to improve not only your presentation plan and visuals, but also your verbal and non-verbal skills to convince and interact effectively with your audience. Invest two days and become a professional, confident and persuasive presenter! • • • • •

Practice speaking in public, increase your self-confidence and reduce stress Learn to project a professional image of yourself and your company Learn to plan and structure an effective presentation Identify cross-cultural issues involved in making presentations to a foreign audience Learn to handle challenging questions from the audience in a professional manner

COURSE OUTLINE Preparing for success: • • •

Key steps to prepare a presentation How to structure your message for maximum impact How to design professional and effective visuals

Delivering with impact: • • • •

Verbal skills: use of voice and public speaking techniques Non-verbal skills: professional body language Interacting with your audience and handling questions Three rounds of practice and immediate personalized feedback to improve each participant’s skills

TEACHING APPROACH In this highly interactive training course, you will be involved through a range of activities, such as studying videos of excellent presentations, group assignments, discussions, games and exercises. You will have at least three opportunities to practice presenting to the group. Each time you will receive constructive and specific feedback, allowing you to visibly and rapidly improve your skills.

WHO SHOULD ATTEND Any manager or employee who needs to make presentations in English to their superiors, colleagues or clients (with or without previous experience of giving presentations).

Date

Between March and June: TBC

Price

Member : 4 400 RMB/person* - Non member : 5 200 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

10

Presentation and Communication

Powerful Presentations


Effective dialogue in all business situations COURSE OBJECTIVES

Communication skills are an essential element of business success. People who know how to use the right words at the right time, and how to adapt their communication style, are most likely to solve problems and achieve their objectives. In this seminar, you will learn how to effectively convince your colleagues, customers and business partners in meetings, negotiations and day-to-day business. You will learn and practice several techniques to: • • • •

Avoid misunderstandings and create goodwill Get what you want by using the right words and body language Convince and “sell your ideas” to different types of people by adapting your style Smoothly resolve conflict

COURSE OUTLINE Active listening (to create true understanding): • •

8 tools to be a better listener The importance of feedback

Assertiveness (to get what you want with minimum conflict): • • •

What to say: using the right words How to say it: using the right tone and body language Handling difficult situations

Four key communication styles (to be more convincing): • • •

Discover your dominant style Understand the other styles Adapt to other styles

.

WHO SHOULD ATTEND Any employee or manager, regardless of culture, experience and function, who: • •

Wants to interact more confidently and effectively with others Needs to handle difficult one-on-one situations with clients, colleagues or business partners

Date

Between March and June: TBC

Price

Member: 2 750 RMB/person* - Non member: 3 300 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

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Presentation and Communication

Better Communication, Better Results


Capitalize on your profile to guide your career

"If you don't stand for something, you'll fall for anything” Michael Evans

COURSE OBJECTIVES Making a career change can make your life upside down but what if it makes it right side up eventually? In China, the word CRISIS is equal to the word OPPORTUNITY thus take all your chances to pursue your career as you wish by taking part in these workshops “Redefining your career”. You would like to explore other career options, these workshops offer you the opportunity to redefine your profile, your goals and strengths with a professional coach, in charge of redirecting you and facilitate your research and target your jobs.

4 STEPS TO CHANGE & EXCEL Redefine & clarify your profile: • • •

Your values Your personality Your priorities

Observe & analyze the market • • •

To fit the market, observe & seize opportunities in terms of jobs offers Target your searches according to opportunities on the job market Correlate your profiles with the market opportunities (identify, evaluate, explore and commit yourself).

Focus your researches according to market and employment opportunities •

Correlate your profile to the market opportunities (identify, estimate, investigate and commit yourself)

Move & Apply •

After having determined your objectives that will be coherent, feasible, viable and flexible

WHO SHOULD ATTEND This workshop is for those who would like to redefine their career.

Date

13th of March: 9:00 am - 1:00 pm

Price

Member: 1 400 RMB/person* - Non member: 1 900 RMB/person* (*before tax) Price including lectures, course materials, and breakfast

Language

English

Venue

CCIFC Shanghai Office

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Presentation and Communication

Re-define your Career with Wisdom


COURSE OBJECTIVES As the saying goes “You cannot look in a new direction by looking harder in the same direction.” (Edward de Bono). The “thinking out of the box” training will enable you to think more unconventionally. Your problem solving skills will be improved since you will stimulate your creativity. You will learn to look further and try not to face problems with instantaneous responses and status quo. Thinking out of the box is a way to improve solutions and to deal differently in the business daily life decision-making process. • • • •

Develop your critical thinking Use your brain to its full potential Increase your critical thinking Enhance your problem solving skills

COURSE OUTLINE • • • • • • • • • •

Producing creative ideas Taking into account the different backgrounds Foster visualization Develop tolerance for ambiguity Increase mental flexibility Use mind mapping – rapid idea building Identify mind blockers Providing new perspectives to day-to-day work Focusing on the value of finding new ideas and acting of them Openness to do different things and to do things differently

Date

3rd of April: 9:00 am - 5:00 pm

Price

Member: 2 750 RMB/person* - Non member: 3 300 RMB/person* (*before tax) Price including lectures, course materials, breakfast and lunch

Language

English

Venue

CCIFC Shanghai Office

13

Presentation and Communication

Thinking Out of the Box


Advance your value merchant attitude COURSE OBJECTIVES The Luxury Attitude Training program was designed with your business results in mind. Luxury Training educates your employees about proper handling of your customers and will give you the competitive edge in delivering business results. Our program will give you and your employees a sense of how to deal with today’s high luxury demand world. By the end of this Luxury session, the participants will be able to: • • • • • • •

Better understand how Luxury Attitude goes and put into practice in your company Understand how generate more business with satisfied and prestigious customers Take advantages on your competitors in terms of customers’ services Create the best first impressions & understand your customers’ needs, wants and complaints Assess and remove the ordinary with the aim to achieve excellence Master your attitude and mindset to embody the luxury spirit, which aims at perfection, attention to detail and lifestyle Understanding intuitive and genuine service in creating exceptional in retail

COURSE OUTLINE • • • • • • • •

The essence of manners Global habit and etiquette tips The art of elegance Luxury look for men and women The essentials of grooming Being your personal and professional best Service and Retail focused Luxury attitude Profile Value merchants

TEACHING APPROACH • • • •

Real situation analysis Role plays & exercises Assessments tools Interactivity between participants and the coach

WHO SHOULD ATTEND • • •

Middle and senior Luxury managers who want to assure that they keep their best people. Marketing Managers and Human Resources Managers which are linked with their salespeople; Sales Managers, Business Development Managers and salespeople with English language skill.

Date

5th of June: 9:00 am - 5:00 pm

Price

Member : 2 750 RMB/person* - Non member : 3 300 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

14

Presentation and Communication

Luxury Attitude


Intercultural seminar for French and Chinese top managers CCIFC together with the Chamber of Commerce Paris Ile-de-France launches its high level intercultural training to match the needs of French companies implemented in China. The assumptions of duties’ first 100 days are decisive; it becomes essential for Executives to be supported in the discovery of their new environment. “Succeed in China” program has been created for those French executives, associated with their Chinese collaborators, to give them the keys to understand the enterprise milieu in China and in France in order to better work together.

COURSE OBJECTIVES The principal goal is to enhance the synergy between the French-Chinese management teams which is a key point for success of the French companies based in China. • • •

By learning the Chinese political-economic system, the French executives will master the principal keys to understand business strategy in China. It will ease the high level managers to take place in companies based in China. The Chinese executives and managers will learn the European and the French way of thinking, the French social system, in order to ease their adaptation in the French and European working world. Exchange the best management practices between Chinese and French high level managers based on success stories of French companies in China.

Audience : Executives (CEOs, General Managers, Directors) from French companies implemented in China and who just took their duties. This training put together French/Chinese duos from a same company.

Expertise : The Chamber of Commerce Paris Ile-de-France is based on its expertise into intercultural trainings and seminars on China established since 2002 with the organization of many public and in-house training sessions every year. CCIFC, with its network of 1600 company members in China, enhances exchanges between French and Chinese business communities.

Date

Friday, 18th of April, 2014 - Full day training Saturday, 19th of April, 2014 - Half day training

Day 1

2 split up Groups: Intercultural Training Program for Group A (French managers) and Group B (Chinese managers)

Day 2

Both Groups together to share experiences and exchange with CCIFC members from successful French companies in China

Languages

French / Chinese/ English

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Cross Cultural – Succeed in China

Succeed in China for Executives


Cross Cultural – Succeed in China

PROGRAM DAY 1

Group A Language : French 9:00 am – 12:30 pm Chinese political-economic system comprehension • • •

• • •

Overview of China today, historical markers and theirs consequences. Education in China: basis of the Chinese social system. China, its political institutions and administrations, the political trends in the Party, central organization and regional authorities, relationships between economical and politics spheres and their consequences for companies. Company in China: Public companies, typology, organization. To an innovation economic - from “made in China “to “Designed by China”. Chinese companies’ international growth strategy.

2:00 pm – 5:30 pm Communicate with Chinese • • • • • • •

Communication: specificities and pitfalls. Chinese thought and its implications in the business environment. Negotiate in China: the contract, legal system and mediation courts/ authorities. Human resources management and its challenges. Networking “Guanxi”, relational marketing Risk management Best practice exchanges, case studies

Group B Language : Chinese 9:00 am – 12:30 pm Understand the French political, economical and social system • • • •

Chinese perception of France and its image. France in the world: History and Geography. Impacts on mentality and behaviors. The build of a French identity. Political system, policy and legal environment. Economic management and European influences. Social system and working environment: Social insurances, retirement, social protection s, the role of trade unions.

2:00 pm – 5:30 pm Way of thinking and communicating with French • • • • • •

Way of thinking in France and in Europe: philosophy and religion culture. Way of communication in the French working environment : direct and indirect Working methodology. French enterprise management: company culture and value, motivation and initiative taking, worth and gratefulness. Company strategy, risk management, innovation management. Conclusion: improve the synergy with French managers.

DAY 2 (Group A + Group B) 9:00 am – 1:30 pm Group A + Group B Languages : French and Chinese Facilitators : Mrs. Xiaoqing PELLEMELE and Mrs. Anne-Claire de LAVIGERIE • •

Practical work ending: (9 am -10 am) Review and summary of Day 1 experience sharing between the 2 groups. Testimony by French and Chinese managers on management best practice based on case studies. (10:30 am -12:30 pm) Best practice exchange between French and Chinese high level executives based on 2 cases of French company development in China. Closing cocktail and sharing. (12:30 pm -1:30 pm)

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Group A: Bernadette LABERIBE Bernadette LABERIBE is a French consultant who has 20 years of experience in China. She accompanies, prepares and trains French companies General Managers and their teams to intercultural issues in China (PSA, L’Oréal, Schneider, Valeo…). Graduate from Fudan University, she worked at the Comité France Chine as responsible for cross exchanges, studies and events between France and China.

Groupe B: WEI Aoyu Intercultural management teacher and trainer with 20 years of experience in France, WEI Aoyu trains French and European big companies’ leaders to the Chinese world. 80% of the French companies established in China have followed his training: AREVA, EDF, GDF/SUEZ, VALEO, RENAULT, PSA, SAFRAN, SKF, VOLVO TRUCK, HAMON THERMAL EUROPE, etc... Main issue: overcome the differences, advance to convergence

Activity: Anne-Claire de LAVIGERIE is an executive coach who lives in Shanghai. She trains managers and staff by developing their potential, teamwork and leadership. After 4 years in China and 2 years in Belgium, she is particularly sensitive to the cross-cultural dimension of her trainings. She has presented custom-made seminaries and trainings to companies for 10 years. Anne-Claire has taught in Frnace at HEC Executive, ESCP Europe, SciencePo and in Asia at Tongji and Xiamen University, at the CCIFC and at the French Chamber of Tokyo on the following themes: leadership, management, team motivation and coaching. Before, she managed the marketing and commercial teams of Procter and Gamble, Hachette and Emap PLC. She was Board Member when she was managing the media branch of Emap France Group and supervised 150 staff. Xiaoqing PELLEMELE, General Secretary of the French-Chinese Exchanges Comity of the Chamber of Commerce and Industry of Paris and its region. Since 2002, she is in charge of the conception and the achievement of the trainings “Understand China and the Chinese” for French General Managers going to China. Ex official for the Chinese culture ministry and holding a PhD in Fine Arts and Human Science at the University of Paris, she has an excellent view on political, educational and economical Chinese systems. Her 20 years living in France allows her to possess a perfect French-Chinese bicultural background. She practically apply her knowledge by counseling French leaders who are interested in Chinese business, organizing seminaries or private business clubs like “Réseaux Chine” created by CEFC in 2009 which gathers French and Chinese top leaders and executives.

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Cross Cultural – Succeed in China

FACILITATORS


Cross Cultural

How to Work Efficiently with Westerners? Improve your behavior in a multinational workplace COURSE OBJECTIVES Have you ever ask yourself these questions: • • • •

How do I communicate when I don’t speak the “same language” with people in front of me? Why is that difficult to understand each other with my Western colleagues? How should I behave face up to conflicting situation? How do I find the right balance between the international corporate practices and China local culture?

Through theoretical analysis, group discussion, case studies, you will get some tips to well understand people come from another cultures, to work more efficiently with them, and succeed in dealing with intercultural challenges. You will then believe that culture difference can be a real strength in enriching your skill and improving your performance.

COURSE OUTLINE Morning

Afternoon

• Table round, self-introduction, expectation of every attendant for this one day training program • Chinese v/s Western : cross culture difference : Type of Logic Expression of Agreement and Disagreement Communication of Information Thinking Orientation Nature of the Business Relationship Working in a international environment : Identify the challenges of working internationally Understand the five steps to adapt and get familiar with a new environment

• Communicate efficiently in a multinational context Verbal & non verbal communication Key points of an efficient communication Traps & barriers in communication DESC model for an efficient communication Adapt your attitude according to your own position, and to the personality of your counterpart • Test & exercise: are you assertive? Attitude to adopt faced with conflicting situation? Avoiding mistakes and misinterpretations Deal with pressure coming from culture difference, and developing better relationship and cooperation Increase your assertiveness • Table round, feed-back, Sum up Accountability and initiative Speaking up and asking questions Business etiquette: handshake, meals, e-mails, reports, meetings, etc… Study of real cases taken from participants’ experience

WHO SHOULD ATTEND Any Chinese manager or employee who wants to improve the results of their interactions with Western clients, bosses or business partners.

Date

25th of March : 9:00 am - 5:00 pm

Price

Member: 2 750 RMB/person* - Non member: 3 300 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

Chinese

Venue

CCIFC Shanghai Office

18


COURSE OBJECTIVES If you and your family are moving to France, this training will give you practical knowledge and cultural insights to help you make a smooth transition into your new work life and daily life. The training is customized to the participants’ needs based on their previous experience of living and working abroad, their area of interest (business and/or daily life), and their age group (modules can be offered to children and teenagers).

COURSE OUTLINE Modules are optional and based on participant’s needs and choices: • • • • •

Overview of France (geography, history, economy, politics) Understanding French culture (values, behaviors, habits, unwritten social rules) Practical aspects of daily living in France Special workshop for children / teenagers Working in France and with French people: can be done in depth or as an overview

TEACHING APPROACH In this interactive session, two qualified French trainers with long-term China experience will present relevant information for your personal work/life situation, and take time to discuss any specific questions and issues you may have before your departure to France.

WHO SHOULD ATTEND Any person/family moving to France and wishing to make the transition smoother and faster.

Date

Between March and June: TBC

Price

Member: 2 750 RMB/person* - Non member: 3 300 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

19

Cross Cultural

Living and Working in France


Cultural training for relocation to China COURSE OBJECTIVES If you and your family have recently arrived in China (within the last year), this training will give you practical knowledge and cultural insights to help you make a smoother transition into your new work life and daily life. The training is customized to the participants’ needs based on their previous work/life experience, their area of interest (business and/or daily life), and their age group (modules can be offered to children and teenagers).

COURSE OUTLINE Morning • •

Introductions & expectations Chinese society and Chinese people: - Traditional Chinese values and their origin - Current Chinese society: rules & behaviors (incl. face and guanxi) - Verbal and non-verbal communication - Etiquette (greetings, dining, drinking, gifts giving, etc…) - Do’s and dont’s in daily life

Afternoon •

Working in China with the Chinese - Cultural differences and their impact in the work place: o Importance of the law/ the rule o Concept of time o Role and expectations of the boss o Attitude to problem-solving o Saving and giving face at work o Importance of networking - Relationships with colleagues - Meetings and negotiations

TEACHING APPROACH In this interactive session, one qualified French trainer with long-term China experience will present relevant information for your personal work/life situation, and take time to discuss any specific questions and issues you may have had since your arrival in China.

WHO SHOULD ATTEND Any person/family having arrived in China within the last 12 months and wishing to make the transition to work and daily life smoother and faster. Date

Between March and June: TBC

Price

Member: 2 750 RMB/person* - Non member: 3 300 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

French

Venue

CCIFC Shanghai Office

20

Cross Cultural

Living and Working in China


Vous venez d’arriver en en Chine, vous parlez peu ou pas du tout chinois et souhaitez vous adapter plus facilement à votre vie quotidienne? La communication à l'oral en chinois facilitera vos échanges quotidiens. Vous recherchez actuellement un emploi et souhaitez avoir une démarche active en vous investissant dans l'apprentissage de la langue? La CCIFC vous propose des cours de chinois de 3 niveaux différents dispensés par des formateurs chinois qualifiés, expérimentés (plusieurs années d'expérience en cours collectif) et parlant français. Cette session semestrielle vous permettra d'acquérir les notions importantes en chinois, en bénéficiant de la dynamique et de l'émulation d'un groupe restreint. Vous vous initierez au chinois, acquerrez les bases permettant notamment de faire face aux situations courantes de la vie quotidienne. Les aptitudes en expression écrite seront développées à titre secondaire et en fonction des attentes du groupe. •

Niveau Débutant: découverte totale de la langue chinoise.

Niveau Intermédiaire: vous avez déjà participé à des cours (minimum 3 mois).

Niveau Avancé: vous devez déjà être capable de suivre une conversation en chinois + reconnaissance de caractères.

Date

From March 2014 to July 2014

Price

Member : 4 400 RMB/person* - Non member : 5 200 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

French to Chinese

Venue

CCIFC Shanghai Office

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Language

Mandarin Course


MANAGEMENT Global Manager Program     

Module 1: Motivate your Team Module 2: Strategy Management Module 3: Marketing Management Module 4: Key Aspects of Financial Accounting and Analysis Module 5: Leadership and Coaching

Management Skills     

Leader as a Coach Making Good Decisions Time Management Ethics @ emails Developing, Implementing and Using KPIs

22


Motivating a team is never as easy and as natural as people would imagine. Nevertheless, nowadays, inspiring his team is one of the main responsibilities requested from a leader. But leaders have to face the diversity and complexity of human being, while trying to reach the targeted objectives they are committed to. At times you may cope with team’s lack of energy, demobilization, or even employee’s turn over (particularly in a growing economy). The questions then are: “How come? What’s happening? What should I do (or not do)?” This seminar helps to understand the situation with a systemic approach and proposes a specific focus on personality’s interaction: how a leadership style can match or not a followership. Thus it provides insights of how to motivate your team better, on a long-term basis. Last but not least, you will also be equipped to convince better and lead informally in cross-functional projects.

COURSE OBJECTIVES

By the end of this module, the participants will be able to: • • •

Understand individual motivations triggers and levels; Address proactively and specifically team’s motivation to handle effectively organizational involvement; Build a trusting and commitment spirit within the team.

This program is characterized by its practical hands-on approach. It also aims to make each participant think over one’s own problematic and leave the training with an effective action plan. Role-play and workshop will be regularly proposed

COURSE OUTLINE Day 1: Motivation and team involvement, from the general towards the singular • •

• • •

Motivating a team: why and how - From experiment to experience Motivational toolbox: from theories to applications - What are the main triggers? Is it different from a culture to another? - Discovering traps and paradox Understanding the motivation’s keys factors of success Implementing the motivation process: towards trust, loyalty and commitment, even in cross-functional process - Case study and role-plays

Day 2: Motivating each collaborator • • • •

Motivation and personalities Understanding the different personality features and the adapted triggers - Exercises and workshops Motivation through adapted communication and management style - Role-plays Maintaining mobilization even through changes or crisis - Action plan and conclusion

23

Global Manager Program

Module 1: Motivate Your Team


ANNE-CLAIRE de LAVIGERIE Adjunct Professor, ESCP Europe Anne-Claire de LAVIGERIE is lecturer in academic programs in Negotiation, Sales/Marketing strategy Management, Leadership, Public speaking and Assertiveness. • • •

Graduated from ESCP Europe school of management, (Ecole Supérieure de Commerce de Paris), from DESS Paris Dauphine with a Master’s degree in « Training and Consulting in Organizations”, psycho sociology specialization. Trained in Systemic Approach in the organization; Certified, AeC DISC Color Method: ability to debrief and train individuals and/or group on a personality and professional behavior test. Executive coach, Certified as Professional Corporate Coach (Progress U and WABC).

After spending thirteen years at the head of the sales and marketing divisions and as a member of the board of directors of a major company for 5 years, she has developed, as a consultant for the last 11 years, an operational expertise in the following fields: • • • • •

Leadership and management, Communication and cooperation, Cohesion within boards of directors, project team or natural team, Change management and innovation processes, Negotiation and sustainable client relationship.

Date

Monday, 31st of March & Tuesday, 1st of April, 2014

Price

Full Program: 10 days training – 5 modules of 2 days: CCIFC Member: RMB 42 000 (subject to 3% V. A. T.) Non member: RMB 52 000 (subject to 3% V. A. T.) * Price includes: training fees, educational material, coffee breaks, and lunches.

Language

English

24

Global Manager Program

LECTURER


Business has fallen on hard times. Economic crisis and changing competitive environment are forcing companies in almost every sector to re-examine the way to grow. In such complex world, strategy is an outstanding mean to re-think actions for organizational excellence. This module aims to provide managers with critical toolkit to achieve business success. Using a general approach and specific concepts, this seminar is designed to give participants practical analytical techniques that structure their action as managers or leaders.

COURSE OBJECTIVES

This course is concerned with the formulation and analysis of firms’ strategy. Firms’ strategy is defined as the set of objectives and policies that collectively determine how firms position themselves to increase its returns and create economic value for its owners and stakeholders. Strategy is concerned with answering two central questions: • •

What allows certain firms to succeed in their industry while others fail? Why can certain firms sustain their economic profits while for others these profits quickly melt?

In this course, you will learn analytical techniques for diagnosing firms’ competitive position, identifying and analyzing opportunities and threats of the economic environment, evaluating alternative business options and determining the ways to develop those options. These frameworks will help you to manage on complex and unstructured problems inherent in business strategy, in order to provide a solid foundation for successfully develop and adapt your firm to changing environmental conditions over time.

COURSE OUTLINE Day 1: Strategic diagnosis • External analysis • Internal analysis • Stakeholder stance Day 2: Competitive positioning, development and change • Generic competitive strategies • Strategic development • Implementation and change Teaching approach is going to mix theory and case studies.

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Global Manager Program

Module 2: Strategy Management


THIERRY BOUDES Associate professor, ESCP Europe Thierry Boudès is a professor of strategy and project management at ESCP Europe. He graduated from ESSEC Business School with an M.Sc. in Management and earned his Doctorate from the Ecole Polytechnique. Professor Boudès began his career in information systems consulting, then for five years worked in the field of executive education for the EDF/GDF Institute of Management. After this he joined DIFER Conseil, a company specializing in business training and change management where he worked for five years as a consultant. Thierry Boudès has been a professor at ESCP-EAP since 2000. He attaches special importance to serious play in his teaching practices. Regarding international experience, he has been visiting scholar in 2002 at the Universtity of Texas at Austin (McCombs School of Business) and visiting professor at HEC Montréal in 2007-2008. His research is concentrated on the narrative processes in organizations, and the narrative dimensions of strategy and project management. Date

Thursday, 24th & Friday, 25th of April, 2014

Price

Full Program: 10 days training – 5 modules of 2 days: CCIFC Member: RMB 42 000 (subject to 3% V. A. T.) Non member: RMB 52 000 (subject to 3% V. A. T.) * Price includes: training fees, educational material, coffee breaks, and lunches.

Language

English

26

Global Manager Program

LECTURER


COURSE OBJECTIVES

The objective of this course is to develop the theoretical marketing knowledge, strategic framework and practical skills needed by practicing managers. Formal lectures covering the “fundamentals” will be complemented by two case studies, mini-cases and exercises. The course will take a practical, managerial approach to marketing management. This course will provide expertise to participants in order to fully understand marketing practices. In addition, this course will help participants to develop their understanding of various marketing situations in different sectors such as food markets, distribution, telecommunications, services and more. At the end of the course, participants should have (1) learned the main principles and concepts of marketing, (2) understood the marketing approach, and (3) got used to framing and solving marketing problems.

COURSE OUTLINE Day 1: • Introduction to marketing • Marketing strategy - segmentation, targeting, and positioning Preparation starts before the class: Read and prepare the “Trouble Brews at Starbucks” case study (case will be provided on registration). Day 2: • Product innovation, brand management and pricing strategies • Designing and managing marketing channels and marketing communications Preparation starts before the class: Read and prepare the ‘Virgin Mobile USA: Pricing for the Very First Time’ case study (case will be provided on registration). Recommended Reading Material Book: • Philip Kotler & Kevin Keller, Marketing Management, Prentice Hall, 13th edition, 2009 Journals: • Business Horizons • Harvard Business Review • Sloan Management Review

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Global Manager Program

Module 3: Marketing Management


Marie TAILLARD Associate Professor, ESCP Europe Dr. Taillard earned her MBA from Columbia Business School and her Ph.D. from the University of London. Her previous academic work was in Linguistics, a field in which she developed her interest in the study of language in use. She specializes in studying marketing management and consumer behavior from the perspective of the communications that take place between consumers and firms and amongst consumers themselves. She is interested in how the internet has transformed relationships between stakeholders in organizations and in how consumers contribute to creating value with companies. She has also conducted research in the area of change management. Dr. Taillard is a citizen of France and the United States, and has lived in Australia, the South Pacific, France, the United States and the United Kingdom. As such, she also has expertise in intercultural communication issues. Her extensive professional background is in services marketing and in the travel/tourism industry. She held management positions in the United States for American Express, Council Travel, UTA French Airlines, Club Med and Accor Hotels. Marie Taillard is a member of the American Marketing Association, the Academy of Marketing Science and the Association for Consumer Research. As a member of ESCP Europe's Permanent Faculty since 2007, she teaches in several postgraduate and executive programes at the School. She is the Director of the School's unique and successful Master in Marketing and Creativity whose launch she spearheaded in 2009. She is expanding her research in Marketing and Creativity as the Director of the new Creativity Marketing Centre on the London Campus of ESCP Europe. She is also an elected member of the ESCP Europe Teaching Committee. Date

Monday,19th & Tuesday, 20th of May, 2014

Price

Full Program: 10 days training – 5 modules of 2 days: CCIFC Member: RMB 42 000 (subject to 3% V. A. T.) Non member: RMB 52 000 (subject to 3% V. A. T.) * Price includes: training fees, educational material, coffee breaks, and lunches.

Language

English

28

Global Manager Program

LECTURER


Whatever your function and expertise, you need to understand the basics of financial accounting and analysis. This will give how to decode the financial statements and to analyze the impact of your actions on these statements.

COURSE OBJECTIVES

The aim of this session is to prepare managers and non-financial experts to gain these competencies by going back to the foundations of financial accounting and analysis. By the end of this seminar, the participants will: • • •

Master the financial accounting language and logics Communicate more effectively with financial controllers and finance directors Understand how to interpret financial statements (P&L, Balance sheet and Cash flow statement) within their business entity Master the financial analysis of their business entity know how to link some business drivers with financial indicators

• •

COURSE OUTLINE Day 1: Principles of financial Accounting • • • •

Some definitions of concepts Main users of financial information How to decode balance sheet Main business transactions’ impact on balance sheet • How to decode Profit and Loss Account (Income statement) • How to decode Statement of Cash flow • Exercises and case study At the end of the day 1, participants will understand how to decode financial statements and to link it with their business decisions.

Day 2: Principles of financial analysis • • • • • •

Definition of some concepts : financial ratios, indicators and KPI Introduction of value map and business drivers Framework of financial analysis Financial performance analysis through ratios and indicators (liquidity, solvency, profitability, Du Pont ratio, EVA, market indicators) Capital structure, risk and leverage (operating and financial leverage, break-even) Exercises and case study

At the end of the day 2, participants will know the main financial indicators used for financial performance analysis that can be linked to their business decisions.

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Global Manager Program

Module 4: Key Aspects of Financial Accounting and Analysis


Bernard FEVRY Affiliate professor ESCP Europe, HEC Paris Deputy Director CFVG, Vietnam Bernard FEVRY is a French Certified Public Accountant and Legal Auditor, Master in Finance (ParisDauphine University) and EMBA INSEAD. After an experience as financial manager in a Swiss pharmaceutical company, he runs an auditing agency in France and a financial consultancy company in Geneva specialized in asset management of listed equity, ethical and Islamic sharia compliant funds. Affiliated Professor at ESCP Europe and HEC PARIS School of Management, his main topics are the financial accounting, the corporate finance, the financial markets and the Islamic finance in MBA et EMBA programs. He conducts also intra-companies seminars in corporate finance, value creation and financial dynamic analysis for international groups. Date

Monday,2nd & Tuesday, 3rd of June, 2014

Price

Full Program: 10 days training – 5 modules of 2 days: CCIFC Member: RMB 42 000 (subject to 3% V. A. T.) Non member: RMB 52 000 (subject to 3% V. A. T.) * Price includes: training fees, educational material, coffee breaks, and lunches.

Language

English

30

Global Manager Program

LECTURER


Coercive management does not work anymore in times of talents war. Convincingly giving sense to people, being consistent, integrating “hard skills” and “soft skills” and help people to grow, coaching them more than telling them, are key factors of success. This seminar will help you to articulate the different knowledge you have developed during the 4 first modules. A rich and fruitful time for feedback and Q & A is included. It also provides a theoretical background in coaching and leadership. Anyway, it is mainly via experiments and a time for personal coaching that each participant will understand better what coaching is and key levers to enhance personal leadership. Presentation skills will also be trained thank to role-plays.

COURSE OBJECTIVES

By the end of this module, the participants will be able to: • • •

Understand what is coaching and how they can find a new way to develop creative idea and empowerment. Strengthen their leadership, in a way adapted to their personalities and core competencies Share better their knowledge thanks to improved public speaking and convincing skills.

A preparation work will be asked to participants in advance. This program is characterized by a pragmatic and result oriented approach. The facilitator will help each participant to feel at ease with the training content and make it happen in real life. Coaching and leadership are deeply linked to personal assertiveness; role-play will thus be the major lever for awareness and improvement. The prerequisite is for the participants to have done 2 pre-works: 1. A feedback organized around 3 questions: “what was easy to implement and what was difficult after the 4 modules" “What do I want to focus on to improve?” 2. A preparation of a real future professional presentation

COURSE OUTLINE Day 1: Best practices, coaching for success and leadership • Feedback on the 8 days training and its implementation and best practices exchanges • What is coaching? A new way to find solution and help people to be efficient Role-plays and exercises • Defining leadership: Why is there a growing interest in leadership? Is it the same in Western or Asian countries? Group workshops The three dimension of leadership: vision, means and personal traits. • The leaders’ skills: Is it acquired or innate? What specific skills or knowledge should one learn if one wants to improve its leadership? Why and how shall we develop Emotional intelligence and assertiveness? Exercises and debate

31

Global Manager Program

Module 5: Leadership and Coaching


Global Manager Program

Day 2: Emotional charisma and public speaking • Tips for a better presence and convincing skills • Workshop and Role-plays to work on presentation skills • Feedback from the group and the coach Individual Action plan and conclusion

LECTURER ANNE-CLAIRE de LAVIGERIE Adjunct Professor, ESCP Europe Anne-Claire de LAVIGERIE is lecturer in academic programs in Negotiation, Sales/Marketing strategy Management, Leadership, Public speaking and Assertiveness. • • •

Graduated from ESCP Europe school of management, (Ecole Supérieure de Commerce de Paris), from DESS Paris Dauphine with a Master’s degree in « Training and Consulting in Organizations”, psycho sociology specialization. Trained in Systemic Approach in the organization; Certified, AeC DISC Color Method: ability to debrief and train individuals and/or group on a personality and professional behavior test. Executive coach, Certified as Professional Corporate Coach (Progress U and WABC).

After spending thirteen years at the head of the sales and marketing divisions and as a member of the board of directors of a major company for 5 years, she has developed, as a consultant for the last 11 years, an operational expertise in the following fields: • • • • •

Leadership and management, Communication and cooperation, Cohesion within boards of directors, project team or natural team, Change management and innovation processes, Negotiation and sustainable client relationship.

Date

Thursday, 26th & Friday, 27th of June, 2014

Price

Full Program: 10 days training – 5 modules of 2 days: CCIFC Member: RMB 42 000 (subject to 3% V. A. T.) Non member: RMB 52 000 (subject to 3% V. A. T.) * Price includes: training fees, educational material, coffee breaks, and lunches.

Language

English

32


COURSE OBJECTIVES

This training will give you the tools to coach your peers and employees whenever it is needed, providing them with a structure, guidance and framework to support their professional endeavor. We know that although answers might change over the time, questions remain as an important platform to trigger the thinking process and help the people around us to obtain different perspectives, that in return challenges habits and bring an ongoing progress to our working environment. Leader as a coach helps people to think at a different level. • • •

Become a magnet for talent and empowerment Sustain a network of support with a strong Personal Quotient Foster individual self-awareness by pertinent and ongoing questioning

COURSE OUTLINE

• • • • • • •

Building trust and understanding so that people want to work with you Inspire commitment Create new competencies to ensure people know how to do what is required Implement stamina and discipline to make sure learning lasts on the job Create organizational support to reward learning and remove barriers Focus on the value of finding new ideas and acting on them Foster on openness to do different things and to do things differently

Date

12th of June: 9:00 am - 5:00 pm

Price

Member: 2 750 RMB/person* - Non member: 3 300 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

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Management Skills

Leader as a Coach


COURSE OBJECTIVES Making good decisions is a key factor to helping you lead effectively. We can give you the techniques to arrive at the best decisions for any business decision. This module is designed with problem solving techniques and specific formulas for you to reach the best decisions. • Teaches people to make good decisions based on facts • Eliminates indecisiveness • Saves time • Help to seize opportunities

COURSE OUTLINE • • • • • • • • •

Pareto analysis – choosing what to change Paired comparison analysis – working out the relative importance of different options Grid analysis – making a choice into account of many factors PMI – weighing the pros and cons Force Field analysis – analyzing the pressures for and against Six thinking hats – Looking at a decision from different perspectives Starbursting – understanding option better by brainstorming questions Stepladders – making better group decisions • Decision tree – choosing by valuing different options

Date

27th of March: 9:00 am - 5:00 pm

Price

Member: 2 750 RMB/person* - Non member: 3 300 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

34

Management Skills

Making Good Decisions


Getting more done with less stress COURSE OBJECTIVES Managing time effectively is more important than ever as the speed and quantity of information sharing across the globe never stops increasing. This training course helps employees and managers understand the value of time and how to use it wisely to achieve the goals that really matter. • • • •

Set goals and define priorities Plan their time effectively to achieve their goals Swap ineffective habits for productive ones Discover practical ways to save time

COURSE OUTLINE Morning

Afternoon

• Time management makes all the difference

• Better self-management

- Realise the value of your time - Understand how you spend your time - Identify time wasters • Prioritising, planning and scheduling - Set SMART goals - Analyse and define your priorities - 3 keys to effective planning • Processing information - Best practice to process e-mail / paperwork - Best practice for efficient filing / tickler files

- Be on time - Overcome procrastination - Resist multi-tasking • More efficient interactions with others -

Learn to say no Handle interruptions Delegate better Improve your meetings Communicate strategically

• Continuous improvement - Personal strengths and weaknesses - Personal action plan

TEACHING STYLE The training is interactive and based on experiential learning techniques with high involvement of the participants (role-plays, group assignments, discussions, games and exercises) to ensure that they understand, practice and remember the new tools and skills, and can apply them to their real jobs.

WHO SHOULD ATTEND Any employee, manager or team leader who wants to increase their personal effectiveness.

Date

Between March and June: TBC

Price

Member: 2 750 RMB/person* - Non member: 3 300 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

35

Management Skills

Time Management


How to Improve your Written Communication

COURSE OBJECTIVES Though it resembles its paper-based cousin, electronic mail has its own characteristics. It combines a conversational style with a written form. As a consequence, it suffers from problems of misinterpretation. This seminar aims at getting better results using written messages in business communication. The goal is to help you well understood by your audience and make sure your messages well received and acted upon. • •

Get your written message across clearly Write accurately and professionally

COURSE OUTLINE • • • • • • •

Identify your audience and adapt your message Grab reader’s attention Try some empathy Create outlines Use simple language Constructing the e-mail Identifying key points to be highlighting

WHO SHOULD ATTEND Any employee, manager or team leader who wants to improve their writing communication in english.

Date

15th of May: 9:00 am - 1:00 pm

Price

Member: 1 400 RMB/person* - Non member: 1 900 RMB/person* (*before tax) Price including lectures, course materials, breakfast

Language

English

Venue

CCIFC Shanghai Office

36

Management Skills

Ethics @ emails


Key Performance Indicators COURSE OBJECTIVES

Has your organization encountered the following issues? All departments are busily managing daily operations but yet the overall corporate performance has not improved, or Management spends lots of time in reading reports but still cannot identify root causes to operational problems? Long-term goals and business strategies are in place but not effectively implemented down to departmental level! An effective performance management tool can help organizations communicate corporate policies, clarify responsibilities of departments and transform strategic directives into Key Performance Indicators (KPIs) in different perspectives. Through cascading of corporate directives, corporate strategies can be transformed into actionable tasks that enable systematic assessment on corporate and departmental performance and alignment with corporate strategies. Learn on the latest methods and developments of performance management in Asia. Show how key performance indicators can work in best practice settings and reflect the highest and most efficient instance knowledge or intelligence about a company’s operations and their impact on finances. Share professional’s views on the current practices in Asia from various industries for Key Performance Indicators management.

COURSE OUTLINE Morning:

Afternoon:

• Introduction to Performance Management:

• KPI Settings Step-by-step:

-

The Performance Management Concept Financial vs. Non-financial Measures Format and Components of Performance Management Setting Correlations among Annual Objectives, KPIs, Quantifiable Targets and Action Plan Integration of Performance Management System with Other Management Tools

-

-

Good vs. Bad KPIs Result-oriented vs. Activity-based KPIs Balancing Your KPI Settings KPI Examples for Corporate in Different Industries Adopting KPI Setting as a Strategic Management Tool The Vertical and Horizontal Alignment of Corporate and Departmental KPIs Rules of Setting Quantifiable Targets Common Errors in Objective & KPI Setting The Reporting Format of Corporate & Divisional Performance

WHO SHOULD ATTEND This seminar is designed for people who want to design and implement KPIs within their organizations, including: • • • •

Finance Director, CFO or Financial Controller. Practitioner who delivers monthly reporting to clients. Corporate Service Manager to whom the accounting team reports. Management and Financial Accountant responsible for reporting.

Date

4th of March: 9:00 am - 5:00 pm

Price

Member: 2 900 RMB/person* - Non member: 3 500 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

37

Management Skills

Developing, Implementing and Using KPIs


PROFESSIONAL SKILLS Administration

 Executive Assistant

Finance

 Strategic Financial Management  Project Cost Controlling

Human Resource

 Successful Recruitment  Annual Evaluation Interview

Marketing & Sales       

Shopper and Buyer: Essential Selling Skills One for you One for me: Negotiation Skills Basic Marketing Concept and Account Management E-Commerce: How to Sell your Product Online Business Model Innovation: creating new market opportunities Brand Strategy in the New Chinese Context Luxury Strategy in the New Chinese Context

Quality, Production Management     

Lean Six Sigma Conducting Internal Quality Audits Projects Management How to buy “Engineering” Engineering Manager’s Leadership

38


39


2 consecutive days COURSE OBJECTIVES This course will help you to better understand the environment of your company, the strength and opportunity to be a successful Executive Assistant. You will learn tools and techniques that develop your communication skills, self-confidence and assertiveness, so that to deal with wide range of challenging situation.

COURSE OUTLINE Day 1

Day 2

Understand the environment of the company and the role of an Executive Assistant in the company - the relationship between the Executive Assistant, and the manager - the relationship with yours peers - the strength of an Executive Assistant

What communication skills an Executive Assistant needs to have? • Build up a successful relationship with your manager • Understand your manager's needs and expectation • effective listening • Ability to express • Ability of analysis and coordination

The main tasks of an Executive Assistant : • Office management • Meeting and business trip scheduling • Paperwork • Assisting manager in coordination with other departments Skills and qualities of a good Executive Assistant • Ability to execute • Ability to coordinate • Good awareness and judgment • Good communicator • Resilience to difficulty and stress How to improve your work efficiency? • improve your Time organization • Managing your own time • Managing your manager's time • Managing priorities when multiples tasks

An effective communication • Verbal communication • Non-verbal communication • Different style of communication for different type of manager • Different way of communication between Chinese and Western manager • Business writing : DO and Don't Do Manage your emotions, deal with pressure and conflict situation • Build up your self-confidence • Understand the origin of the conflict, understand others emotions • Cope with other's criticises and reproaches • Set you own objectives

WHO SHOULD ATTEND

Executive assistants who want to develop their professional capabilities, fulfill their tasks more effectively, and improve their communication skills. This course is based on a practical approach with individual exercise & test, group game, and realistic case studies.

Date

8th & 9th of April – 18th & 19th of June: 9:00 am - 5:00 pm

Price

Member: 5 500 RMB/person* - Non member: 6 500 RMB/person* (*before tax) Price including lectures, course materials, breakfasts, and lunches

Language

Chinese

Venue

CCIFC Shanghai Office

40

Administration

Executive Assistant


COURSE OBJECTIVES • • • • • • •

Understand better the role of finance and why it is important and communicate financial objectives Learn the basic concepts of finance and read financial statements; Learn the financial tools that can be used for the company to improve financial performance on short term and long term basis (investment analysis, financial analysis, accounting for transactions, cash flows...) Identify value-creation initiatives and make financial decisions Develop action plans to improve financial performance Understanding the impact of cultural differences on financial management practices Exploring strategies to facilitating a ''value creation'' mindset and work more proactively with the finance function Creating a common ''finance'' language then facilitating communication between cross cultural teams

COURSE OUTLINE DAY 1:

DAY 2:

• The strategic role of finance: -

• The value creation formula: -

ROCE. Cost of Capital. Capital structure. Economic Value Added®.

• Tools & techniques for financial management: -

• Performing NPV calculations and investment analysis.

How do companies succeed in finance? Liquidity, profitability and risk. Value creation concepts. Working closely with the finance function.

Reading financial statements. Looking at beyond the numbers: the most common pitfalls. Identifying value drivers and key performance ratios. Identifying the strengths and weaknesses and making action plans. Managing working capital. Managing liquidity Free cash flows.

-

Cash flow forecasting. Pro-forma statements. Evaluating the worth of a project Return on Investment (ROI) and Payback Period Discounted cash flow (DCF), Present Value (PV)

• Cost and management accounting -

Managing a profit center or cost center Absorption, marginal and activity-based costing Estimating project duration and future cost

• Creating managers can create shareholder value: final review -

Presentation of case (simulation).

• How to measure value creation? -

- Net Present Value.

WHO SHOULD ATTEND • • • •

Directors General Manager Managers with responsibilities of financial targets Senior and medium level non-financial management

Date

10th & 11th of April: 9:00 am - 5:00 pm

Price

Member: 4 400 RMB/person* - Non member: 5 200 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

41

Finance

Strategic Financial Management


COURSE OBJECTIVES During this course you will learn the skills you need to effectively establish and manage a realistic schedule and detailed project budget using a variety of tools that will ensure that your project is delivered on time and within budget.

COURSE OUTLINE • Introduction to Schedule and Cost Management • Project Management & Program Management • Essential Schedule and Cost Terminology • Project Constraints • Scope and Schedule Development • Scope Planning, Definition, Decomposition • Schedule Development • Building the Project Network Diagram • Critical Chain • Developing a Gantt Chart • Schedule Considerations • Resource Planning • Resource Planning Considerations • Estimating Activity Resources • Planning and Loading Resources • Identifying Roles and Responsibilities • Loading & Leveling Resources • Cost Planning

• Cost Management Plan • Categorizing Costs • Cost Estimating for Projects • Common Eliminating Techniques • Additional Estimating Techniques • Compensation • Cost Accounting and Budgeting • Corporate Accounting: The General Ledger • Project Cost Estimating • Summarizing the Differences • Project Budgets • Budgeting Responsibilities • Steps to a General Budget • Controlling the Schedule and Budget • Creating a Baseline Plan • Establishing Project Milestones • Developing a Project Control Process • Tools for Project Control • Strategies and Processes for Project Control

WHO SHOULD ATTEND Any manager or team leader managing project who wants to increase their efficiency in order to deliver the project on time and within budget.

Date

5th & 6th of June: 9:00 am - 5:00 pm

Price

Member: 4 400 RMB/person* - Non member: 5 200 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

42

Finance

Project Cost Controlling


COURSE OBJECTIVES During the next day you will get a clear picture of the different steps of recruitment as well as methods and techniques to have a successful recruitment. • • • •

Key Learning Identifying the different steps in order reach a successful recruitment Acquire the tools and methods for key steps Concrete HR cases support

You will be better prepared to successfully handle each step of the recruitment. You will obtain the skills and concrete methods to improve your future recruitments • • • •

Identifying the different steps of a recruitment Perform an auto-diagnosis in order to evaluate your needs Identify the conditions of success in the process of a recruitment and the tricks to avoid Acquire the tools and methods for key steps

COURSE OUTLINE Morning • • • • •

Introduction- Presentation Reflection on the process of recruitment Self-Diagnosis of the participant; strengths and ways of enhancement. Job Description Preview Key points on Resume selection

Afternoon • • • •

The Recruitment interview Concrete cases Training Success in integration Writing of the participant’s memo book on « Recruiting »

WHO SHOULD ATTEND This training is aimed at all persons who recruit collaborators

Date

11th of March: 9:00 am - 5:00 pm

Price

Member: 2 750 RMB/person* - Non member: 3 300 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

French

Venue

CCIFC Shanghai Office

43

Human Resources

Successful Recruitment


COURSE OBJECTIVES During the next day you will get a clear picture of the objectives and modalities of how to conduct an Annual Evaluation Interview. • • • •

Key Learning Identifying the managerial stakes of an Annual Evaluation Interview Behavioral control of the different phases of the interview Concrete cases Training support

You will be better prepared to succeed on the different steps of this personal managerial development interview: positive for you, your colleagues as well as the company. • • • • •

Identify the managerial and HR stakes of the interview. Clarify the interests of the different actors: managers, collaborators, HR. Identify the successful conditions of the different interview’s steps. Acquire interview and communication’s techniques. Anticipate the post-interview managerial process.

COURSE OUTLINE Morning • • • • •

Introduction- Presentation Reflection on the Annual Evaluation Interview Self-Diagnosis of the participant; strengths and ways of enhancement. Upstream success conditions. Training on questioning techniques.

Afternoon • • •

Conduct of the Annual Evaluation Interview. Objectives Settings. Writing of the participant’s memo book on his « Annual Evaluation Interview ».

WHO SHOULD ATTEND All Managers who hold Annual Evaluation Interviews with their collaborators.

Date

4th of June: 9:00 am - 5:00 pm

Price

Member: 2 750 RMB/person* - Non member: 3 300 RMB/person* (* before tax) Price including lectures, course materials, breakfast, and lunch

Language

French

Venue

CCIFC Shanghai Office

44

Human Resources

Annual Evaluation Interview


COURSE OBJECTIVES “As a successful sales professional, you should always be looking for ways to improve your skills and enhance your sales results.” We look forward to working with you over two days to help build your strengths, add to your skills, and have a great time in the process.

COURSE OUTLINE Day 1 - Shopper or buyer

Day 2 - Hook the Loop

Key learning

Key learning

This course will equip enthusiastic salespeople with the skills necessary to return high sales-to-calls ratios and ensure their place as highly valued deal closers and relationship builders.

We recognize that salespeople sometimes run into challenging questions from difficult buyers. This module will prepare you to answer those questions professionally and delicately as to please the client.

Benefits • • •

Increase your sales performance. Feel more capable and confident in challenging sales situations. Be able to work more effectively with other sales team members via consistent work practices and aligned efforts.

Benefits • • • •

Confidently respond to a buyer’s objection Consistently move the buyer toward a commitment to purchase Be able to close the deals Evaluate your own performance

Program Objectives

Program Objectives

After participating in this program, you will be better able to

After participating in this program, you will be better able to:

• • • • •

Create a positive First Impression Uncover key Buying Criteria Turn buyers’ likes and dislikes to your advantage Demonstrate why your product is better Evaluate and improve your own performance

Contents • • •

• • •

Respond with Confidence to buyer’s objections Consistently move more buyers towards commitment to purchase Evaluate and improve your own performance

Contents

The Five Buying Needs Using Features to your Advantage Tune In o Starting well o Complete introductions o State call purpose o Build rapport Explore Needs o Why do people buy? o Three kinds of questions o Discover competitors o Listening Enlarge Needs o Going deeper o Clarify implications o Highlight benefits Match Needs o Match needs with features o o Summarize needs and wants

How to dissolve resistance? o Learning to love resistance o Our most common objections o Acknowledge concern o Assess validity o Answer appropriately o Handling price objections How to Gain Commitment? o It pays to ask o Propose the next step o Confirm an agreement o Always end on positive note o Commit to action

Date

22nd & 23rd of April: 9:00 am - 5:00 pm

Price

Member: 4 400 RMB/person* - Non member: 5 200 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

45

Marketing & Sales

Shopper and Buyer: Essential Selling Skills


COURSE OBJECTIVES During the next two days you will get a clear picture of your strengths and opportunities for improvement, you will gain new skills and learn how to become a master negotiator. Effective negotiations skills help improve your business and client satisfaction while simultaneously creating a “winwin” feeling for both you and the client. You will enjoy negotiating more, even in challenging situations. You will learn how to use language to give you more power. You will get better results, both in professional negotiations and in personal life. Trade currencies without unnecessary giveaways Defend your position when challenged

• • • • •

COURSE OUTLINE

Day 1:

Day 2:

• Introduction

• Positioning

-

What is Negotiation?

• The Negotiation Process • Planning -

Steps of Planning Objectives and Needs - Common Interests

-

Steps of Positioning Challenging the Other’s Position Sources of Power

• Trading -

Steps of Trading Making Proposals Receiving Proposals & Handling Demands

• Contracting -

Steps of Contracting Behaviors that Help Behaviors that Hinder

• Commit to Action

WHO SHOULD ATTEND This workshop is for anyone wishing to improve their sales skills.

Date

1st & 2nd of May: 9:00 am - 5:00 pm

Price

Member: 4 400 RMB/person* - Non member: 5 200 RMB/person* (*before tax) Price including lectures, course materials, breakfasts and lunches

Language

English

Venue

CCIFC Shanghai Office

46

Marketing & Sales

One for you – One for me: Negotiation Skills


COURSE OBJECTIVES Most markets and industries are operating in an increasingly crowded market space. For many, the option of further reducing price to compete is simply not an option. Survival in today’s market place is dependent on many more elements than price alone. You have to be able to differentiate yourself and your products and services to survive. In a message overloaded market place…your messages have to cut through. If you can’t compel, you won’t sell. Learn how the best influence their prospects and how they win and retain Key Account business. Learn step-by-step strategies for getting the attention of decision makers and start winning more business now! Delegates attending this course will: Learn how to grow your sales volumes and Key Account business quickly and effectively Learn what really counts in the sales process and understand how Key Account decision makers are motivated to make their decisions Understand the importance of personal as well as product/service differentiation and win the business Develop strategies for managing “difficult” and “demanding” clients behavior Learn how to engage and compel your key customers to buy from you Learn techniques to influence and persuade What is added value and why is this so often confused with reducing margins? Identifying value drivers

• • • • • • • •

COURSE OUTLINE Day 1 - Marketing Skills Development

Day 2 - Account Management

“Marketing is a collection of processes for creating and delivering value for customers and controlling customer relationships that are in favor of your organization.”

“Making a sale once is easy but maintaining that account and successfully having that client come back again and again is the hardest part.“

Key learning

Key learning

We want to make sure you have a firm grasp of marketing from the beginning steps to advanced levels of the trade. We can show you how to effectively market your product and improve your relationships all in this comprehensive marketing module.

We’ve designed a program that will help you build relationships with your accounts whether they are large or small. With our exceptional organizational an analytical techniques you will see and increased ROI and improved relationships with your clients.

Benefits

Benefits

• • •

Understanding the market context that you are in Adapt yourself to market dynamics Play a major role in market transactions

• • • •

Contents • • • • • • • • • •

Defining Marketing Company’s Analysis: Internal/External Organizational Improvements Marketing Mix: 4 P’s Marketing Strategies and Tools Defining Target Groups & Customer Analysis Sales, Media & Customer Satisfaction Business Growth Strategies Five Competitive Forces Value of Attractiveness of an Industry

Confidently respond to a buyer’s objection Consistently move the buyer toward a commitment to purchase Be able to close the deals Evaluate your own performance

Contents •

• •

Amount of accounts that individual sales people have How many of them are top productive accounts? How are the accounts distributed? Consider the sales pipeline A minimum of three months sales calls action plan for the individual sales professional

WHO SHOULD ATTEND This workshop is for anyone wishing to improve their sales skills.

Date

29th & 30th of May: 9:00 am - 5:00 pm

Price

Member: 4 400 RMB/person* - Non member: 5 200 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

47

Marketing & Sales

Basic Marketing Concept and Account Management


COURSE OBJECTIVES This high-quality ONE-day e-business management course delivers expert insights and powerful hands-on workshops. You will also experience a real-world approach to learn and apply it to your projects.

COURSE OUTLINE Market Insight • •

How to Start e-commerce in China?

Digital landscape China Market Size

Market Review • • • • • • • • • • • •

3rd largest retail apparel market in the world and growing Which market are we talking about? Universal facts Trends e-commerce growth Top categories & growth rate Online buying trends The china long tail Demography facts Who are the online shopper? Search Engines in China Weibo - SNS Demographic Importance of BBS

• • • • • • • • • • • • • •

Platforms overview

Platforms Maketshares Tmall/Taobao A necessary focus Building your own platform : China specific Payment Integration with your business SEO SEM Media planning & Retargeting Email Marketing Social Marketing E-commerce Operations Third-party logistics / fulfillment / deliveryA

Practical Example : My SuperCompany would like to sell shoes on line • • • • •

Step by Step A brief study of the competition A simple digital strategy Cost and Planning forecast KPIs to be set up

WHO SHOULD ATTEND This training course is suitable for anyone involved in managing, planning or improving an online presence. Whether you are a Business Owner, Department Director, an E-marketing, Web or E-commerce Manager, you will get from this course a solid foundation for planning and managing your online space effectively. Date

Between March and June: TBC

Price

Member: 2 750 RMB/person* - Non member: 3 300 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

48

Marketing & Sales

E-Commerce: How to Sell your Products Online


creating new market opportunities Learn and apply a method to identify and develop new market opportunities. Develop new market opportunities is a central capability in an uncertain economic context. This training introduces the “business model canvas” tool to propose an integrated method for identifying new market spaces. It then presents how to develop scenarios of value propositions and business models for new target clients. Sustainability related opportunities will receive special attention in relation to the trainer’s book: “Sustainable Innovation Strategy” (Palgrave-Macmillan).

COURSE OBJECTIVES Identify new market opportunities for the company Learn and apply the “business model canvas” Apply an integrated method for developing market opportunities

• • •

COURSE OUTLINE Introduction • •

Apply the tools

The path to new market creation The key role of the business model  Value Creation  Value Construction  Value Capture

• • • • •

Understand the tools • •

“Business model Canvas” Building business model scenarios

Define the value proposition and the value curve Identify the resources and competences to develop the offer Define the value constellation : partners, stakeholders, competitors Build business model scenarios Identify revenue models

New paths •

Sustainability innovation

and

business

model

TRAINING STYLE This training presents a challenge and an opportunity to participants: identify new market opportunities. It follows a structured and validated method to develop the value proposition, identify the resources and competences to develop it, and identify business model scenarios to enter the market and capture value. Several cases and examples from the trainer’s experience enable learning and application on a project chosen by the participant.

TRAINER Dr. Jonas Hoffmann, Professor at SKEMA Business School, consultant in strategy and innovation, expert on emerging markets, co-author/co-editor of “Sustainable Innovation Strategy”, “Global Luxury Trends” and “Luxury Strategy in Action” (Palgrave-Macmillan), certificate of Oxford Scenarios Program.

WHO SHOULD ATTEND Directors / General Managers / Entrepreneurs / Managers / Business Development Managers Date

1 Day Training - Upcoming on the 2nd Semester

Language

English

Venue

CCIFC Shanghai Office

49

Quality, Production Management

Business Model Innovation:


Learn and apply a method to develop/adjust the brand identity for prestige brands. Prestige brands experienced a phenomenal growth in recent years in China. Economic, political and social changes nevertheless indicate that this “golden era” is coming to an end. It is more than ever central to have a coherent brand identity across all the company touch-points. This training presents and develops the steps to build a consistent brand strategy focusing on the brand identity, its perception and metrics for measuring effectiveness.

COURSE OBJECTIVES • • •

Assess the current brand identity Assess how current market trends impact the brand Identify venues for brand differentiation

COURSE OUTLINE Introduction • •

The changing environment of China Global Trends

Brand Strategy • •

Define the offer Building the brand  Brand identity  Manifestations of the identity  Perception of the identity  Branding Metrics Auditing the brand for uniqueness

TRAINING STYLE This action-learning training takes ground on the participant’s experience to undertake an assessment of the current brand strategy and identify paths for improvement. Several cases and examples from the trainer’s experience illustrate the concepts explored.

TRAINER Dr. Jonas Hoffmann, Professor at SKEMA Business School, consultant in strategy and innovation, expert on emerging markets, co-author/co-editor of “Sustainable Innovation Strategy”, “Global Luxury Trends” and “Luxury Strategy in Action” (Palgrave-Macmillan), certificate of Oxford Scenarios Program.

WHO SHOULD ATTEND Directors / General Managers / Entrepreneurs / Managers / Business Development Managers.

Date

1 Day Training - Upcoming on the 2nd Semester

Language

English

Venue

CCIFC Shanghai Office

50

Quality, Production Management

Brand Strategy in the New Chinese Context


Apply a method to identify business model opportunities in the luxury industry. The luxury industry has known a phenomenal growth in recent years, especially in China. Economic, political and social changes nevertheless indicate that this “golden era” is not going to last forever. Develop new market opportunities is thus a central issue in this uncertain context. This training presents an integrated method for identifying new market spaces in the luxury industry. Two elements will receive particular focus during the training: opportunities generated by sustainability and global luxury trends impacting the luxury industry linked to the trainer books “Sustainable Innovation Strategy” and “Global Luxury Trends”.

COURSE OBJECTIVES Identify new market opportunities based on luxury trends Apply an integrated method for building a business model Identify scenarios for market entry and value capture

• • •

COURSE OUTLINE 1- Introduction • •

2- Understand the tools

The changing environment of the luxury industry Global Luxury Trends

• •

“Business Model Canvas” Business model scenarios

3- Apply the tools • • • • •

Define the offer Identify the resources and competences to develop the offer Define the value constellation : partners, stakeholders, competitors Build business model scenarios Identify revenue models

TRAINING STYLE This training presents a challenge and an opportunity to participants: build a new business model in the luxury industry. It follows a structured method to develop the offer, identify the resources and competences to develop it, and identify business model scenarios to enter the market and capture value. Several cases and examples from the trainer’s experience enable learning and application on a project chosen by the participant.

TRAINER Dr. Jonas Hoffmann, Professor at SKEMA Business School, consultant in strategy and innovation, expert on emerging markets, co-author/co-editor of “Sustainable Innovation Strategy”, “Global Luxury Trends” and “Luxury Strategy in Action” (Palgrave-Macmillan), certificate of Oxford Scenarios Program.

WHO SHOULD ATTEND Directors / General Managers / Entrepreneurs / Managers / Business Development Managers.

Date

1 Day Training - Upcoming on the 2nd Semester

Language

English

Venue

CCIFC Shanghai Office

51

Quality, Production Management

Luxury Strategy in the New Chinese Context


Yellow Belt for Leaders & Sponsors COURSE OBJECTIVES Understanding what is at stake with Lean Six Sigma and the role of a Lean Six Sigma Leader/ Sponsor The majority of companies that have launched a Lean Six Sigma initiative began by training theirs Leaders. First to confirm their decision to inculturate Lean Six Sigma in their business and then to train projects and improvement programs future Sponsors This course aims to introduce Lean Six Sigma to Leaders/Sponsors regardless of their initial knowledge of the subject and give them their role foundations in this context. • • •

Understand the issues at stake and the cultural implications of Lean Six Sigma Being able to identify opportunities for progress within the organization Know their role as a leader in the deployment of Lean Six Sigma

COURSE OUTLINE • Introduction to continuous improvement - Definition, philosophy and origins of Lean and 6 Sigma - Why Lean and 6 Sigma are complementary - LSS elevator speech - Deployment examples within pioneers companies and case studies - Summary of LSS fundamentals (PDCA, DMAIC, 7 types of waste, CTC & CTB, VSM, VA NVA activities, basic statistics, efficiency and effectiveness, notion of defect, notion of Customer, symptoms and causes, …) - Lean Six Sigma stakes and cultural implications (in particular the "Measurement Culture") • Touch Balls simulation - Understanding LSS with hands - Complementary approaches within team - Wastes (« Muda »)hunting - Impact of LSS on working conditions continually measure your performance

• How to characterize and solve a problem with DMAIC - Lean Six Sigma DMAIC - DMAIC steps presentation (Define, Measure, Analyse, Improve/Innovate, control) - What is a well defined problem? - Lean Six Sigma main metrics & indicators (TRS, Lead Time, Cp, Cpk…) • From strategy to operations - Program deployment - Projects opportunities definition - Projects selection • Lean Six Sigma sponsor role - Sponsor role at each Lean Six Sigma project step (DMAIC, Kaizen) & milestones check lists • Sponsor best practices • Case studies, Services & Industry, and Lean Six Sigma deployment • Preparation of Lean Six Sigma deployment workshop • Case Study (Alpha)

WHO SHOULD ATTEND Members of Executive Committee, Lean Six Sigma deployment Leaders, Lean Six Sigma Sponsors and future improvement projects Sponsors.

Date

Upcoming on the 2nd semester

Price

Member: 8 600 RMB/person* - Non member: 10 200 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

52

Quality, Production Management

Lean Six Sigma


COURSE OBJECTIVES During this course you will learn the methodology and techniques to complete internal audit quality audits in different industries and contexts. The course will use ISO-9000 based system to illustrate the methodology introduced during the course (although we do not expect participants to use ISO systematically). This two-day course will help you teach participants how to: • • • • • • •

Understand the need for quality management, quality management practices and quality management systems Know the main components, principles and structure of a quality management system to be able to conduct the audit Apply process management and quality cost measures to quality audits Conduct the different phases of a quality audit assignment including scheduling, preparation, recording and the reporting of audit findings Introduce a toolkit for carrying audit internal quality audits and templates Know about the critical skills for successfully conducting cost-effective and impactful quality audits using techniques like risk-based approach, interviewing and interpersonal skills Understand how quality audit practices can best apply in various cultures and adapt your approach and ‘style’

COURSE OUTLINE • • • • • • • • • • • •

Welcoming participants Course Introduction Session One: Quality Management Coffee Break Session Two: Quality Management Systems Session Three: Process Management / Brainstorming: quality costs measures Lunch Session Four: The Quality Audit Roadmap / Case Example & Toolkit Session Five: Quality Audit Skills / Role Play Coffee Break Session Six: Cross-cultural aspects / Group Discussion Final Wrap-up

WHO SHOULD ATTEND Internal auditors: the course will also be accessible to non-auditors, controllers, consultants quality and merchandising staff, and others involved in structuring and assessing either quality of manufacturing or service activities or the quality department; this may include either specialist or non-specialists in the area of quality.

Date

26th of March: 9:00 am - 5:00 pm

Price

Member: 2 900 RMB/person* - Non member: 3 500 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

53

Quality, Production Management

Conducting Internal Quality Audits


Scheduling and Progress Control COURSE OBJECTIVES Project Management aims at mastering the future, in order to deliver the expected results and level of performances under given constraints. This anticipation of the future implies organizational and strategic skills, appropriate attitudes and communication tools, in terms of progress scheduling and control. The major decisions in terms of scheduling and project control are notable Project Management concerns, for the success of the project and business, which go beyond the use of tools and planning mechanisms'. Integrate the planning and progress measurement in a consolidated set of project management and control tools Appreciate the strategic importance of planning related decisions Incorporate the human aspects which affect planning execution Become familiar with the major tools, procedures and functionalities of planning's Understand the importance and methodologies of progress control Focus on realistic anticipations and project performance evaluation

• • • • • •

COURSE OUTLINE Introduction • • •

Controlling actual Progress

What is at stake? The objectives and tools of time control Root causes analysis of major discrepancies

Planning ahead • • • • • •

Objectives Levels of planning Enriched Bar charts, CPMs Milestones, Activities Resources allocation Flexibilities

• • •

Project breakdown structures S curves and histograms Reporting and escalation rules

Anticipating for ensuring Results • • •

Measurements and indicators Indicators interpretation Earned value measurement

Project Management office • • •

Project organizations Roles and responsibilities Coordination in a multi projects mode

TEACHING STYLE • •

Lectures and drills Demonstration of planning software outputs from major suppliers

WHO SHOULD ATTEND • •

Date

Project Directors and project teams in the Industry, Services or Administration sectors, including IT and R&D. Persons who wish to improve their ability to control organizations and time. Upcoming on the 2nd semester

Price

Member: 8 400 RMB/person* - Non member: 9 800 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

54

Quality, Production Management

Projects Management


Optimize your buying practices in industrial projects

COURSE OBJECTIVES Within engineering projects (factories, warehouses, production lines, utilities, infrastructures, building, etc.), the buying factor must address specific key points in order to reach success. • • •

Coordinate several companies within an "ecosystem", sometimes international Organize inevitable modifications in progress Cope with disputes, for several years, in the context of complex contracts

This training aims at understanding the context of grand projects, identifying the stakes and risks, and manage practices and organization. • • •

Understand the principals of strategies , organization and management of engineering projects, and identify the stakes and risks. Learn buying methods (Engineering, Procurement & Construction Management, etc.) and their concrete applications. How to efficiently manage current contracts.

COURSE OUTLINE • • • •

Introduction: engineering projects context and the role of the buying function While preparing the project: definition of the strategy and the organization schedule While consulting: apply the buying strategy While executing: manage the contract, the complains and the improvements

TEACHING STYLE • •

Lectures and drills Demonstration of planning software outputs from major suppliers

WHO SHOULD ATTEND • •

Purchasing Managers, Senior Buyers, Engineering Project Managers, Factory Directors. Collaborators intervening in engineering projects: Commercial Management Accountant, Quality Specialists.

Date

Upcoming on the 2nd semester

Price

Member: 8 400 RMB/person* - Non member: 9 800 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

55

Quality, Production Management

How to Buy “Engineering”


COURSE OBJECTIVES This four days training aims at developing the engineering-manager's leadership for him/her to answer with more efficiency and fluidity complex challenges. Trainees will be able to combine, with their teams, strong solutions and Human Resources vitality at the service of true stakes and the company's performance. Managers are the conductors of group learning, allowing them to extract faster rhythms of innovation: together with their teams, their clients, their suppliers and their different company's departments. In this context, the leader's role is to manage the production inconvenience of change for his/her partners, his/her teams, and him/herself. Participants to this leadership development program will know how to better galvanize their organization thanks to the formulation of a vision full of sense and to the development of everyone's potential. • •

Develop new positions within the participants and equip them with a toolbox to practice their leadership with more confidence and audacity. At the end of the training, participants will possess the methods and techniques to find solutions to complex challenges, especially: - Mobilize key actors around a common sense thanks to a shared vision that will galvanize the teams, - Extract the intelligence and collective responsibilities by developing independence and mutual aid reflexes. - Feel at ease in conflict and transition situations, where inconvenience is high. - Use a system dynamics to complete it from its institutional and human gaps. - Distinguish an authority and a leadership position, as well as use them wisely. - Consolidate a personal quality to tackle complex challenges.

TEACHING STYLE • • •

Adaptive Training and based on experience, developed and taught at Ecole Centrale Paris and Harvard University. Real cases analyses brought by participants themselves in order to have a better understanding and improve their leadership. Group training based on experiences, personalization of a leadership toolbox and creation of a personal Development Plan.

WHO SHOULD ATTEND • •

Executives with high potential (with 5, 10 years of experience), with an engineering background. IMPORTANT: The training is for professionals in activity. Participants are willing to discuss their own personal leadership experience.

Date

Upcoming on the 2nd semester

Price

Member: 16 500 RMB/person* - Non member: 18 800 RMB/person* (*before tax) Price including lectures, course materials, breakfast, and lunch

Language

English

Venue

CCIFC Shanghai Office

56

Quality, Production Management

Engineering-Manager’s Leadership


Please fill out this form and send it back to: sh-training@ccifc.org Tel.: +86 (0) 21 61 32 71 00 - Fax: +86 (0) 21 61 32 71 01 NAME OF TRAINING COURSE: NUMBER OF PARTICIPANTS: COMPANY INFORMATION

PARTICIPANT

NAME:

NAME: Mr.

Office Address:

Office Phone Number and Participant Mobile Phone Number :

Phone Number:

Ms

Email address:

Fax:

Occupation of the participant:

Sector:

PERSON IN CHARGE OF SUBSCRIPTION NAME: Mr.

Ms

Occupation:

Phone Number: Email address: INVOICING NAME of the company to be invoiced: Invoicing address in Chinese: Invoicing address in English: To be addressed to NAME: Mr.

Ms

Occupation:

Phone Number: Email address: Payment by cash in RMB

Payment by bank transfer in RMB

Payment by bank transfer in Euros

Bank information for EUROS :

Bank information for RMB

Société Générale – Agence Paris Bourse

中国法国工商会

134, rue Réaumur – BP 904

工行北京商务中心区支行国贸大厦分理处

75073 Paris Cedex 02

北京建国门外大街 1 号国贸大厦

- Account # 00050695494

人民币帐号: 0200041609014414080

100004

Key 57 Bank code : 30003 Branch Code: 03020

REGISTRATION CONDITIONS 1) Each registration needs to be confirmed by sending back the completed registration form to the CCIFC by mail. 2) The training fees have to be paid: - By cash in RMB the same day of the training. The attendee will receive a receipt with the CCIFC official seal; - By bank transfer in RMB or Euro before the beginning of the training. In this case, your company has to provide the CCIFC with the invoicing details (Chinese and English name of the invoicing office of your company, Chinese and English address of the invoicing office of your company, account number which will be used to pay the fees). The registration will not be confirmed without this document. 2) After receiving the registration form with the invoicing details, the CCIFC will send you an invoice voucher. Thanks to settle it before the training day. 3) A written confirmation will be sent to the person in charge of the case and at the same time the participant will receive notice to attend the training course(s) a few days before the beginning of the training session. 5) Cancellation: - Cancellation requests can ONLY be submitted by email to the person in charge of the training program in CCIFC Shanghai. Then the CCIFC will send you a written confirmation. - Cancellation will be accepted if the CCIFC receives it before the deadline - 7 days before the day of the training. - Any cancellation after the deadline or absence from the training course will still be charged. No free access to the next session of the training course.

57

CCIFC Training Offer 2014 Shanghai