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training today www.ccibusinesstraining.com january — march 2011

Your essential training and development resource Better people Better teams Better business

In this edition:

BUSINESS PLANNING

33 NEW COURSES

Train to gain and retain

training today cciwa

january/march 2011

CCI’s Business Training Directory   www.ccibusinesstraining.com

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Welcome Welcome to the first edition of Training Today, the new industry-responsive training and development directory from CCI Business Training Services. Training Today was created to address the need for a dynamic directory that doesn’t remain static, but enables new courses to be developed and refined on a regular basis to ensure relevancy to industry. Every two months, Training Today will be published and distributed to thousands of CCI clients to ensure you are kept up-to-date with the various courses being offered by CCI. Backed by the CCI’s unparalleled knowledge and expertise, our training contains the most up-to-date information, industry best practices and tangible outcomes to support your business challenges and growth. We deliver training programs for individuals and teams, from shop floor through to senior management. Our extensive range of courses includes employee relations, health, safety, environment, frontline management and supervision and international trade.

Our highly experienced and respected trainers also work with businesses to develop customised training plans, with workplace specific courses delivered on-site or at CCI’s premises. We will continue to adapt to industry needs and innovate in the delivery of up-to-date pertinent courses. Please enjoy Training Today and we look forward to bringing you many more editions packed with training and development opportunities to meet the learning needs of you and your staff.

Jacqueline Dodd Manager Business Training Services

What’s inside ...

2

Feature: Train to gain and retain: is your business prepared for future conditions?

3

Human Resources and Employee Relations Keep up with the changing legislative nature of the work environment

4

Supervision and Frontline Management Acquire the relevant knowledge, skills and attitude to demonstrate effective workplace leadership

6

Health, Safety and Environment Raise awareness and educate your employees on a wide range of issues

8

Personal Development and Professional Skills Attain knowledge for both personal development and career advancement

10

International Trade Develop your skills in international trade management

12

Equal Employment Opportunity Customised workplace training to meet specific challenges and needs

13

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Train to gain and retain: is your business prepared for future conditions? Western Australia has experienced close to a decade of extraordinary growth with no end in sight to the demand for the State’s raw materials. The current period of prosperity, fed by booming markets for iron ore and petroleum products, is evident across almost all industry sectors. Many business owners and managers feel protected by this ‘cloak of invincibility’, allowing them to confidently weather the current economic climate. However this apparent boom is throwing some unexpected challenges our way. The forecast Former WA Technology and Industry Advisory Council (WATIAC) Chairman Prof Michael V. Henderson believes the global financial crisis’s impact on demand for the State’s commodities is only short term and that WA will experience a high demand for labour well into this century. WATIAC’s Managing Western Australia’s Economic Expansion (2009) report predicts demand for labour will significantly outpace the State’s ability to supply workers and that WA would be short 224,000 workers by 2016. It also warned business managers to expect a dramatic increase in demand for housing, utilities, infrastructure, social services and training. Workforce development planning CCI has represented your business interests during early development of the State Government’s initiative, Skilling WA: A workforce development plan for Western Australia. This project prioritises employee attraction and retention, and reforming the State’s training system to better meet local industry and business needs.

“These shared drivers alert us that adaptability and skills in leadership, business planning and risk management are critical to successful businesses of the future.”

This year the State’s network of industry training councils have been reviewing global and local industry trends, and interpreting key business data to guide future workforce development initiatives. FutureNow Industry Training Council CEO Mal Gammon told Training Today their findings have already highlighted a need for widespread skills integration, particularly for people with Information and Communications Technology (ICT), creative and business capabilities. “These shared drivers alert us that adaptability and skills in leadership, business planning and risk management are critical to successful businesses of the future,” he said. “Earlier this year Innovation and Business Skills Australia (IBSA) released its Environmental Scan (2010) which listed the volatile global economy and widespread business pressures as significant challenges across all industry sectors.” Mal said the 2010 E-scan identified four skills critical to future success: • business management • negotiation / collaboration • licensing • marketing / commercialisation So what does this mean for you? The key underlying factor is that WA’s skills needs are largely determined by cyclical industries. This presents specific challenges in planning ahead and ensuring you’re ready to deliver the right training mix when needed. Businesses are already experiencing flow-on impacts from rapid developments in new technology for example. Demand for technology skills has leaped to prominence with the roll-out of the National Broadband Network but this is due for completion in 2018. The take-home message here is that many new jobs will be created in occupations requiring flexible, vocational education and training rather than a university qualification. CCI training CCI Business Training Services has earned a reputation for providing industry-driven, quality training for organisations of all sizes throughout WA. With a wealth of experience and a team of highly qualified professionals, CCI is well positioned to help you navigate these waters and plan for the year ahead. This edition of Training Today reveals 33 new courses which CCI will deliver in 2011 and a selection of courses worth a closer look has been flagged for easy reference under the In Focus heading. The outlook is fine for 2011 and CCI will help you prepare for changing conditions by ensuring training stays on your radar.

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Human Resources and Employee Relations Managing your human resources effectively is critical to sustaining a productive workplace. In a smaller organisation you’ll need to keep up to speed across a wide range of procedures and requirements, while a large enterprise might expect detailed knowledge of specific business functions.

3

Advanced Recruitment and Interviewing

3

24

12

12

25

Termination of Employment: Getting it Right

19

28

24

28

8

28

19

Managing Sick Leave in the Workplace

25

Workplace Investigations

31

Avoiding Adverse Action Claims

17

Understanding the National Employment Standards

23

22

29

1

Negotiating Enterprise Agreements

29

27

Introduction to the Fair Work Act

11

19

Introduction to Employee Entitlements for Small Business

26

Introduction to Termination of Employment for Small Business

4

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385

435

490

620

1/2

385

435

18

1/2

385

435

7

1

490

620

1/2

385

435

1/2

385

435

1/2

385

435

490

620

325

375

490

620

1/2

325

375

1/2

325

375

1/2

385

435

1/2

385

435

17

635

750

December

620

1/2

1

1/2 1

28

4

18

15

20

january/march 2011

490

27

15

New Course

1

1

6

13

4

590

31

26

Workplace Relations Compliance for the HR Manager

470

24

28

Managing Social Media in the Workplace

1

5

7

21

620

19

Understanding Enterprise Agreements Under the Fair Work Act

Effective HR Policies (Draft, Implement and Enforce)

490

31

25

2

1

10

29

Contracts of Employment: Getting it Right

620

9

20

7

490

30

How to Conduct a Good Counselling and Discipline Meeting

A Manager’s Guide to Disciplining and Terminating Employees

1

November

October

September

August

July

18

$ (Non-Member)

18

Understanding Your Awards and Agreements

June

12

$ (Member)

Employment Law for Payroll Professionals

May

April

10

Duration - Day/s

Employment Law Fundamentals

March

Human Resources and Employee Relations

February

January

Gain the skills, knowledge and the approach to manage your workforce for better productivity.

29

23

9

1


In Focus Human Resources and Employee Relations

Advanced Recruitment and Interviewing

Effective HR Policies

If you are looking to get more out of your recruitment process and are seeking structure in the way you attract and select candidates, then this course is for you. Whether you are looking to implement organisational change, enhance workforce diversity, improve innovation, or you simply want to attract a better quality of candidate, the key to achieving such organisational goals begins with an appropriate recruitment strategy. This program will equip you with the tools to develop and implement recruitment strategies aligned with desired organisational outcomes. The course also considers mechanisms to assess strategy effectiveness.

This workshop is designed to provide HR and other managers with the necessary skills, techniques and tools to develop and implement HR policies that are relevant, clear and effective in their organisations. HR policies provide fundamental organisational rules and guidelines relating to the practices and behaviour of the people in the organisation. Participants will be guided through the fundamentals of HR policy development and implementation, as well as understanding the wide range of HR policies that should be considered when developing a policy manual for their workplaces, including policies relating to legislative requirements and best practice people management.

Workplace Relations Compliance for the HR Manager

Avoiding Adverse Action Claims

This program is designed to give a comprehensive consideration of the key sections of the Fair Work Act 2009, along with strategies to assist in compliance. A HR Manager takes on many key roles within an organisation. One of these is responsibility for ensuring the organisation complies with workplace relations laws. Compliance mitigates the risk of fines and payouts for compensation, and also lessens the likelihood of poor media attention and employee mistrust. Unfortunately, workplace relations laws are complicated and constantly changing. In many cases, it is not until a successful claim is made that non-compliance comes to light.

(Draft, Implement and Enforce)

This program equips business owners, managers and human resource professionals of National System Employers with an understanding of the general protections section of the Fair Work Act and how to minimise the risk of claims for adverse action. Under the Fair Work Act 2009, when a claim for adverse action is made, the employer must prove they have not broken the law. This course will impact how you make decisions relating to employees, and how you communicate and document your decisions to minimise risk.

Book now to secure your place: www.ccibusinesstraining.com , contact CCI Business Training Services on 9365 7500 or email training@cciwa.com

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Supervision and Frontline Management With a range of flexible units to choose across many industry sectors, you can target your training to the areas you need the most to develop an effective, functioning and performance-focused team.

17

How to Build a Business Case

August

September

October

November

13-14

4-5

3-4

24

19-20

December

July

8-9

18-19 23-24 27-28 25-26 17-18 20-21 18-19 15-16 13

16

Finance for Non-Finance Managers

5-6

12

20 24

13-14

17

17-18

26-27

$ (Non-Member)

Budgeting and Planning

20-21

$ (Member)

1-2

9-10

Duration - Day/s

Introduction to Supervision - Part 2

June

21-22

April

8-9

May

Introduction to Supervision - Part 1

March

Supervision and Frontline Management

February

January

Gain the skills, the knowledge, the approach and the qualifications to become an A1 leader at work.

2

840

960

2

840

960

1

550

645

1

550

645

2

995

1250

Managing Successful Programs Foundation Training

12-14

8-10

3

1885

2085

Managing Successful Programs Practitioner Training

15&18

11&14

2

1175

1295

Managing Successful Programs Foundation and Practitioner Training Package

12-18

8-14

5

2690

2940

2

880

960

2

880

960

1

490

620

1

490

620

1

490

620

1

350

425

Leading in a Team Environment

31-1

Aligning People and Performance

9-10 14-15

Maintaining Your Customer Relationships

5-6 14-15

10

Quality Outcomes

7

6

Recrutiment, Selection and Induction (How to meet your operational requirements)

10

10

14

Managing Difficult Customers

11-12

1

9

11

8

24

5

30

Certificate IV in Frontline Management

starts 31

starts 9

starts 5

5

3,650

4,220

Diploma of Management

starts 31

starts 9

starts 5

7

3,780

4,560

New Course     Nationally Recognised Training

6

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In Focus Supervision and Frontline Management

Leading in a Team Environment

Aligning People and Performance

This program is designed for team leaders, supervisors or managers who are currently leading a team or will be required to provide leadership and guidance to others in the future. It is particularly appropriate for those with operational or technical backgrounds who are new to managing others and have a responsibility for the performance of a team and its outcomes. Today’s businesses are recognising that effective workplace leadership with a team-based approach is critical to future success. Leadership, communication and organisational skills are all essential components of successful business management.

This program is designed for team leaders, supervisors or managers currently supervising others or who will be required to plan and implement workforce strategies to achieve organisational goals and objectives. It is particularly appropriate for those with operational or technical backgrounds who are new to managing others. Having the right people in the right jobs, and doing the right things at the right time to meet operational requirements, are keys to achieving business outcomes. This course aims to equip participants with the skills to develop and monitor the implementation of operational plans, including the establishment of effective performance management processes and practices to align individuals and teams.

How to Build a Business Case

Managing Successful Programs

This interactive workshop will help you gain the skills to develop a business case in line with stakeholder expectations, use financial techniques to demonstrate benefits and costs, and present key elements for approval. You will learn techniques to help ensure key decision makers in your organisation understand your business case, potential benefits and any risk mitigation strategies. You will get an opportunity to develop and practice presenting your own business case or change proposal, and improve your chances of securing approval.

This course is designed for anyone seeking to understand the MSPÂŽ methodology, the processes needed to achieve measurable benefits from organisational change, and how it supports implementation of strategic objectives. This course has been designed to give delegates an appreciation and understanding of the nine governance themes, six processes and the principles that make up the OGC Managing Successful Programs (MSP) method. The course aims to give delegates enough knowledge and practice to understand the application of MSP, and prepare for the MSP Foundation Certification exam.

Book now to secure your place: www.ccibusinesstraining.com , contact CCI Business Training Services on 9365 7500 or email training@cciwa.com

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january/march 2011

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Health, Safety and Environment Effectively and safely managing your workforce can be a bit of a minefield so you’ll need to work smart to stay on top of your responsibilities. Having a well equipped ‘toolbox’ of proven strategies and planning methods will help you stay ahead of market trends, achieve your goals and meet your organisational objectives.

Safety Representatives' Refresher

28-1

11-15

31

Workers’ Compensation Essentials for Small Business Developing and Implementing an OSH Management System Understanding the Impact of Harmonised OSH Laws

November

October

September

3

990

1,150

10-14 21-25

5

1,050

1,200

1

490

620

1

490

620

1

490

620

385

435

490

620

1/2

385

435

5-9

6

5

25

1/2

2

7

1

30

1

1/2

385

435

16

23

2

1/2

385

435

28-2

13-15

19-21

1,500

1,700

385

435

490

620

Working Safely with Hazardous Substances in the Workplace

2

10

Developing and Running Effective Safety Inductions

21

11

Executive Boardroom Briefing - OSH Harmonisation Workers’ Compensation: How to Maximise Control and Minimise Cost

620

10

12

15

4

How to Effectively Enforce Safety Policies in the Workplace

490

12

4

9

1

28-30

11

16

Job Safety Analysis, Risk Assessment and Accident Investigation

Safety Essentials Training for Small Business

5-9

1

4

11 10

OSH Consultation and Dispute Resolution

August

July

June

20-24 25-29 22-26

8

Manual Handling

january/march 2011

13

10

11

14

1/2

385

435

21

1/2

385

435

2 hrs

350

425

880

960

385

435

16

1/2

1

23

7-8

5

3

13

20

17-18

31

14-16

14

1

23

New Course

training today cciwa

14-16

10

Occupational Safety and Health Legislation

8

May

28

Role of the Safety Committee

Effective OSH Consultation and Dispute Resolution

2-6

27-29

$ (Non-Member)

17-21 21-25

18-20

5

$ (Member)

Safety Representatives' Training

7-9

7

Duration - Day/s

Managing Occupational Safety and Health

April

23

March

24

December

Introduction to Occupational Safety and Health

February

Health, Safety and Environment

January

Gain the skills, the knowledge, the approach and the qualifications to stay ahead of the game at work.

17-18

25

2

7

1/2


In Focus Health, Safety and Environment

OSH Consultation and Dispute Resolution This course will benefit business managers, supervisors, team leaders, safety and operational staff who need to understand consultation processes at work. Employers are obliged to involve and consult their workforce safety and health representatives on these issues in the workplace. This course provides details of the legal provisions related to consultation, dispute resolution and provisional improvement notices. It also covers the practical aspects of implementing robust consultation, issue resolution and safety and health representative functions in your workplace.

Introduction to Occupational Safety and Health This course is suitable for all employees and is a recommended prerequisite course for the three-day Managing OSH course. Regardless of industry sector or size, all businesses are required to comply with a range of workplace safety requirements. This program will help you develop an understanding of current legislation and the requirements for hazard identification and control. The principles of risk assessment and the essential elements of a safety management plan are developed in a practical, skills-oriented manner.

Manual Handling This course is designed for employees involved in manual tasks, employers, managers, line supervisors, health and safety representatives, or those responsible for OSH in the workplace. This course is also recommended as on-site training and can be customised to your particular manual handling hazards. A properly trained workforce is an asset to any employer, and correct manual handling in the workplace will help reduce injuries. Manual handling training is a vital part of a safe system of work and a must for any employer whose workforce relies on it. This course will provide you with an understanding of the ‘dos and don’ts’ involved with manual handling in the workplace.

Managing Occupational Safety and Health This course will benefit managers, supervisors and any employees who may be considered for future leadership roles in your organisation. Managers and supervisors are key personnel in every workplace – they need a range of skills to effectively manage safety in the workplace. This program covers the knowledge and skills needed to effectively implement and supervise a workplace risk management program. Skills are developed via practical, interactive activities that relate to actual workplace situations. Note: Introduction to OSH (single day) is strongly recommended as a prerequisite for this course.

Book now to secure your place: www.ccibusinesstraining.com , contact CCI Business Training Services on 9365 7500 or email training@cciwa.com

training today cciwa

january/march 2011

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Personal Development and Professional Skills Open your eyes to new skills and knowledge that will help you take charge of your personal and professional priorities. Whether you want to identify opportunities for improvement, manage your work habits better or set your own goals, plans and performance targets, CCI has a range of courses to help you maintain and develop your professional direction.

31

9 Steps to Great Presentations

1

Effective Minute Taking

18

Introduction to Accounting

9

Time and Stress Management

14

Core Skills for the Frontline

December

November

October

September

August

470

620

5

10

16

9

1

470

620

1/2

325

375

1

550

645

16

1

550

645

11

1

470

620

1

470

620

1

470

620

24

1

470

620

7

1

470

620

7

1

470

620

350

425

1

470

620

26

22

9

5 21

1

1 2 3

10 12

16

6 12

15 4

19

Prince2 Project Method – Foundation Training

15-17

5-7

Prince2 Project Method – Practitioner Training

18-21

8-11

Prince2 Project Method – Foundation and Practitioner Training Package

15-21

5-11

january/march 2011

1

620

18

New Course

620

470

2

Effective Influencing Skills

470

1

29 30

1

8

8

Conflict Resolution

620

15

11 19

470

9

6

7

1

4

9

Communicating for Success

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12

28

Business Etiquette

3

11

6

Introduction to Project Management

Dealing With Difficult People

July 1

17

Assertiveness in the Workplace

8

$ (Non-Member)

20

Effective Business Writing Skills Speaking from Strength

June 20

$ (Member)

Selling and Marketing - The Essentials

10

May

April

10

Duration - Day/s

Telephone Techniques

March

Personal Development and Professional Skills

February

January

Gain the skills, the knowledge, the approach and the qualifications to set a course for your future.

13

8

16

20

13

14

28-30

1-4

28-4

26

1/2 21

13-15

15-17

3

1,779

1,979

16-19

18-19

2

1,175

1,295

13-19

15-19

5

2,595

2,845


In Focus Personal Development and Professional Skills

Introduction to Accounting

Core Skills for the Frontline

This course is designed for organisational support staff with no formal accounting background who need to develop a stronger understanding of accounting tools and concepts to be more effective in their work. If you are responsible for maintaining accounting records but have no formal training in bookkeeping or accounting, this workshop-style course will help you develop a basic understanding of key accounting concepts and terminology. The program introduces basic controls to enable you to support your organisation in maintaining reliable accounting records.

Aimed at personal assistants, secretaries and any staff working in sales, customer service, reception and other frontline areas, this course covers the core skills needed to succeed in their role. Frontline personnel are in essence the key to the success of any organisation. When people contact your organisations, either by telephone or in person, it is important your frontline personnel project the right image. This workshop will present the key elements needed for individuals to become more confident in this area so they can handle clients in a more professional manner.

Selling and Marketing – The Essentials

Effective Influencing Skills

This workshop is designed for anyone aiming to improve and polish their ability to sell and market products or services. Enhancing the professionalism of your sales and marketing staff is integral to establishing a consistent sales record. By communicating clearly and providing excellent customer service, your staff will be better equipped to grow your business. This workshop will improve individual’s ability to recognise and exceed the needs of clients/ customers by developing essential communication skills, building public relations knowledge, and effectively selling products and services.

This course has proven highly effective for anyone looking to improve their interpersonal communication skills and influence others more effectively. Managers, supervisors and team leaders must be able to present their particular point of view or express an opinion on issues without resorting to emotional outbursts or verbal bouts. This course is designed for people wanting to learn peaceful and non-aggressive ways of persuading others to accept your line of thinking.

Book now to secure your place: www.ccibusinesstraining.com , contact CCI Business Training Services on 9365 7500 or email training@cciwa.com

training today cciwa

january/march 2011

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International Trade Global operations are more common today than ever before and having the right mix of strategic planning, regulatory knowledge and management skills are essential to maintain compliance and peak efficiency. Having a handle on the details while keeping a big-picture perspective will give you the confidence to analyse information, assess situations and use your judgement in a range of contexts.

International Trade Law and Intellectual Property Documentary Credits

December

14-15

14

18

November

October

17-18

18

17

17

29

$ (Non-Member)

Import Procedures

19-20

$ (Member)

22-23

September

August

July

June

May

April

21-22

Duration - Day/s

Export Procedures

March

International Trade

February

January

Gain the skills, the knowledge, the approach and the qualifications to put your international gateway on the map.

2

880

960

2

880

960

1

490

620

1

490

620

International Trade

Documentary Credits

Export Procedures

Whether you’re new to international trade or wanting to streamline your finance and operational procedures, this workshop offers great benefits to both importers and exporters alike. Documentary Credits play an important role in successful export/import transactions. This is presented in a concise format and provides current facts and advice for using Documentary Credits (letters of credit) as a payment method in your export or import transactions.

People from all walks of industry attend AIEx export courses. Whether you are considering export options for your organisation or upgrading your industry skills in export, you will greatly benefit from the expert trainers in this course. Experienced industry and government presenters deliver sessions on current processes and procedures operating in their sector. You will gain the most up-to-date export information available in this valuable course to help you become well versed in export procedures.

Book now to secure your place: www.ccibusinesstraining.com , contact CCI Business Training Services on 9365 7500 or email training@cciwa.com

CCI - Australian Institute of Export Alliance CCI is partnering with the Australian Institute of Export to provide business professionals in Western Australia with quality international trade programs. These practical programs will assist you and your team to develop your skills in international trade management, covering both exporting and importing procedures as well as documentation, finance and payments.

12

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Stop discrimination and harrasment in your workplace Sexual harassment, discrimination, workplace bullying and other equal opportunity issues in the workplace can be very costly for you business. Employers face the prospect of substantial fines and can be ordered to pay large sums in compensation to employees if laws are breached.

 Does your business mitigate risks by ensuring managers and staff are aware of obligations and respond appropriately to issues?

 Are your policies and procedures compliant with legislation and free from discrimination?

 Are you aware of the new “General Protections” obligations imposed on employers under the Fair Work Act 2009?

Customised Workplace Training CCI’s expert employee relations staff can assist your business by training managers and staff in their obligations and reviewing your policies for legislative compliance. A CCI expert can come to your business, making it easier for staff and minimising the time and cost impacts of training on your business. CCI understands that every business faces its own unique challenges and issues, and there are times when the traditional one-size approach to training is both impractical and unrealistic. A customised EEO training solution can assist to: • reduce the risk of discrimination, harassment and bullying • achieve a fair and respectful workplace • raise awareness of what constitutes discrimination and harassment.

Better people Better teams

Customised courses and workshops offer an affordable and flexible option for all businesses.

Better business

For further information on a tailored EEO course delivered in your workplace, or any other customised training requirements your business may have, contact CCI Business Training Services on 9365 7500 or email training@cciwa.com.

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Our Team Sarita Lovett

Jan O’Halloran Sarita is an experienced Employee Relations Trainer who has delivered a range of different training sessions for various organisations. Training session topics include termination of employment, interpreting awards and agreements and equal opportunity issues. Sarita has experience in human resources, payroll and recruitment in the construction and finance industries.

Mark Chamberlain

Jan has over 20 years experience working in fields of supervisor and leadership development. Her experience includes periods where she has undertaken a variety of management roles herself to ensure that her training is reinforced by the creditability of experience. Her experience crosses the public, private and not-for-profit sectors.

Karin Lee Mark is an OSH Training Consultant in the Safety and Risk Services team which covers services to employers in areas such as workplace safety, workers’ compensation, business continuity and the development and implementation of safety systems. Mark has a strong background in critical emergency management and response and delivers practical and targeted training sessions.

Ole Martinson

Starting at CCI in 2005, Karin now manages the Safety and Risk Consultancy Services. She delivers safety management systems, OSH management strategies, workers’ compensation and injury management consultancy, workplace services and auditing expertise to employers. Karin has a broad knowledge base as a result of her legal experience.

Laura Wheeler Ole is a highly experienced, motivated Human Development Consultant and Facilitator with a proven record of successful submission writing, innovative learning resources, facilitation of effective industry skills training and executive development programs. Ole is also a published author including the 7MasterKeys™ series of publications — a planning tool for complete training/assessment program resources.

Peter Martin

Laura is a Chartered Accountant with 15 years experience in audit and financial reporting and has worked with a range of industries. She has gained invaluable experience in fostering teamwork, encouraging innovation and process improvement, and inspiring personal responsibility and job ownership. In her training she supports text book samples with real business scenarios.

Peter Quinn Peter has worked closely with CCI since 1990 and has numerous years experience training in the fields of management/supervisory, employee relations and OSH training. He has a strong background in training and development and specialises in the scoping, design and program delivery for CCI clients of their company-specific training needs.

Gabriel D’Uva

Peter has extensive experience in writing and delivering workshops on communication, public speaking and motivation. The success of this staff development program is evident through the continued use at CCI and ongoing positive feedback. By assessing client’s staff and implementing tailor-made programs Peter’s projects have consistently resulted in increased sales and greater productivity.

David Baccarini Gabriel has over 20 years of background experience in commercial, domestic construction and mining. He served for 20 years as an Officer with the Australian Army Reserve, gaining a wealth of experience in training, administration and management. Gabby has extensive experience at a local and international level in introducing new and innovative ideas to safety training.

Dawn Faulkner

Vincent Marsi Dawn has been working in adult education for over 20 years specialising in management development and interpersonal skills. She has worked in partnership with Southern Cross University and Telstra as a consultant for the Graduate Management Program. Dawn develops tailored courses and programs to suit the needs of individual clients.

14

David is Associate Professor in Project Management at Curtin University of Technology and formulated the Master of Project Management program at Curtin — now used internationally. He is the Course Coordinator and lectures in project, cost, procurement and risk management. David has undertaken numerous training and consultancy assignments in project management and risk management.

training today cciwa

january/march 2011

Vincent is a highly skilled project and program manager having managed a diverse range of projects and programs. Vincent has experience working as a Senior Advisor in IT-T, manufacturing, logistics, marketing and government environments. He is one of the pioneers and highly recognised PRINCE2 Project Management - MSP Program Management specialists in Australia.


CCI Business Contacts Membership Enquiries

CCI Apprenticeship Solutions

Industry Capability Network WA

Phone: (08) 9365 7455 1300 4 CCIWA (1800 4 22492) Email: membership@cciwa.com

Phone: (08) 9365 7400 1800 224 224 Email: appsolutions@cciwa.com

Phone: (08) 9365 7623 Email: icn@cciwa.com

Employee Relations Advice Centre

Business Policy

Phone: (08) 9365 7660 Email: advice@cciwa.com

Phone: (08) 9365 7508 Email: businesspolicy@cciwa.com

CCI Business Training Services

International Trade Services

Phone: (08) 9365 7500 Email: training@cciwa.com

Phone: (08) 9365 7620 Email: trade@cciwa.com

Apprenticeships Australia

Marketing and Communications

Unit 3/4 Welcome Road, Karratha WA 6714 Phone: (08) 9144 2140 Email: apprenticeships@cciwa.com

Phone: (08) 9365 7691 Email: info@cciwa.com

Resources and Energy Project Services Phone: (08) 9365 7619 Email: reps@cciwa.com External Relations Phone: (08) 9365 7680 Email: david.harrison@cciwa.com Retail Traders’ Association

WA Small Enterprise Network Occupational Safety and Health

41 Hope Valley Road, Naval Base 6165 Phone: (08) 9437 0111 Email: apprenticeships@cciwa.com 77a Hannan Street, Kalgoorlie WA 6430 Phone: (08) 9091 3249 Email: apprenticeships@cciwa.com

Phone: (08) 9365 7415 Email: osh@cciwa.com

Phone: (08) 9365 7455 1300 4 CCIWA (1800 4 22492) Email: sen@cciwa.com

Economics

Migration Services (MARN 0318589)

Phone: (08) 9365 7701 Email: economics@cciwa.com

Phone: (08) 9365 7521 Email: visas@cciwa.com

Events

Industrial Training Institute

Phone: (08) 9365 7500 Email: functions@cciwa.com

41 Hope Valley Road Naval Base WA 6165 Phone: (08) 9437 0100 Email: skillscentre@cciwa.com

How to find us

Wittenoom St

CCI Business Training Services: 180 Hay Street East Perth WA 6004 Tel: (08) 9365 7500 Fax: (08) 9365 7550 www.ccibusinesstraining.com training@cciwa.com

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Phone: (08) 9365 7695 Email: rta@cciwa.com

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training today cciwa

january/march 2011

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Business made easier. CCI understands that building a successful business can be tough at times. That’s why our team of professionals are here to lend you a hand whenever your business needs it the most.

If you are looking for ways to make business easier – we can help you find the way. Call us on 1300 4 CCIWA or visit www.cciwa.com for our full list of member services.

Our members have access to professional advice relating to: industrial relations occupational safety and health workers’ compensation international trade e-commerce migration training apprenticeships and traineeships the environment retail industry and resources procurement running a small business.

We also provide networking and business development opportunities designed to make your business as successful as it can be. Our up-to-date information on current issues and trends means you can remain one step ahead.

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training today cciwa

january/march 2011

Knowledge. Influence. Support.

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Training Today - January 2011