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STUDENT HANDBOOK + POLICY GUIDE 2020-2021


All policies contained herein are subject to change at the discretion of CBBC Career College, and subject to Regulatory compliance with the Department of Labour and Advanced Education, Private Career Colleges Division, as a result of the health measures imposed upon Private Career Colleges due to the COVID-19 pandemic


CONTENTS HENRY’S MESSAGE 3

3. POLICY STATEMENTS 19

STUDENT EXPECTATIONS 4

3.1. MINIMUM ATTENDANCE REQUIREMENT FOR GRADUATION

PROGRAM PREREQUISITES 5

FROM A PROGRAM 19

PROFESSIONAL BEHAVIOR 6

3.2. MAKE UP HOURS 19

ACADEMIC HONESTY 6

3.3. METHODS OF NOTICE 19

DISCONTINUATION 6

3.4. OCCUPATIONAL HEALTH AND SAFETY 20

GRADING 6

4. RIGHTS 20

MISSED TESTS / QUIZZES / EXAMS 7

5. ACCESSIBILITY FOR STUDENTS WITH DISABILITIES 20

POLICY FOR TEST REWRITES 7

PRIVACY AND DISTRIBUTION POLICY 20

RETURNED EXAMS / TESTS / ASSIGNMENTS 8

6. INTRODUCTION 20

WORK PLACEMENT 9

7. DEFINITIONS 20

JOB SEARCH SERVICES 9

8. POLICY STATEMENTS 20

SCHOOL CANCELLATION 9

8.1. PERSONS WHO HAVE OR MAY BE GIVEN ACCESS

POLICIES PERTAINING TO FINANCIAL MATTERS 10

TO STUDENT FILES 18

PAYMENT SCHEDULE 11

9. RIGHTS 21

BOOKS AND PAYMENTS 11

10. ACCESSIBILITY FOR STUDENTS WITH DISABILITIES 21

CERTIFICATION EXAMS 11

PREVENTION OF BULLYING AND HARASSMENT POLICY 22

WITHHOLDING MARKS 11

1. STATEMENT OF POLICY / GOAL AND OBJECTIVES /

TAX RECEIPTS 11

TO WHOM POLICY APPLIES 22

POLICIES PERTAINING TO MISCELLANEOUS MATTERS 11

2. KEY PRINCIPLES-RIGHTS AND RESPONSIBILITIES 22

SUGGESTIONS 11

3. DEFINITIONS 22

COMPUTER LAB USAGE 12

4. COMPLAINT RESOLUTION PROCESS 23

SOFTWARE COPYING 12

STUDENT COMPLAINT RESOLUTION POLICY 23

LOCKERS 12

1. INTRODUCTION 23

CELL PHONES 12

2. DEFINITIONS 24

DRESS CODE 12

3. POLICY STATEMENTS 24

PARKING 12

4. DISCIPLINE AND DISMISSAL PROCEDURES 24

FIRE EXITS 12

5. RIGHTS 25

SMOKING AND VAPING 13

RISK ASSESSMENT POLICY 25

DEFACING PROPERTY 13

1. INTRODUCTION 25

MEDICAL EMERGENCY 13

2. DEFINITIONS 25

ADDITIONAL RULES - AESTHETICS & COSMETOLOGY

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POLICY FOR ACCOMMODATING STUDENTS WITH DISABILITIES

3. POLICY STATEMENTS 25 14

SOCIAL MEDIA POLICY 26

APPENDIX A - NS HUMAN RIGHTS CODE 16

1. PURPOSE 26

APPENDIX B - TYPES OF ACADEMIC ACCOMMODATIONS 16

2. REGULATIONS 26

APPENDIX C - DEFINITIONS 16

TUITION REFUND POLICY 27

ROLES AND RESPONSIBILITIES 17

CANNABIS USE POLICY 29

ATTENDANCE AND DISMISSAL POLICY 18

1. PURPOSE 29

1. INTRODUCTION 18

2. SCOPE 29

2. DEFINITIONS 18

3. POLICY 29 2


HENRY’S MESSAGE PRESIDENT & CEO OF CBBC CAREER COLLEGE Let me take this opportunity to personally welcome you to CBBC Career College. Getting an education at CBBC Career College means you become part of our extended family. CBBC Career College currently has campuses located in Sydney, Dartmouth, and Halifax offering a wide variety of career-ready programs, specifically designed to fit today’s job demands. CBBC Career College is here to assist you with the necessary knowledge and skills needed to succeed in your chosen career. College administration, faculty, and staff will help you in every possible way to ensure your College experience is enjoyable and academically rewarding. For the past 60 years CBBC Career College has helped guide over 14,000 graduates towards new and exciting careers and as each new class begins the journey, we stay dedicated to applying that knowledge and successful track record to you. As committed as we are, it is imperative that you completely commit yourself to the journey that lies ahead. Accept the challenge with enthusiasm; approach it with all your talents and effort; work at it with perseverance. Take advantage of all the facilities and resources CBBC Career College has to offer. Make the most of this opportunity and you will be making the most of yourself. I look forward to welcoming you into our family of graduates, and wish you much success in your future career.

Henry Devlin

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CBBC CAREER COLLEGE STUDENT HANDBOOK & POLICY GUIDE


STUDENT EXPECTATIONS 1.

2. 3.

We expect all students to perform to the best of their ability. CBBC Career College provides excellent facilities, instructors, and an educational environment that encourages learning. Whether you are seeking further training or preparing for immediate entry into the work force, we expect nothing less than your best efforts.

You are expected to be honest in your relations with students and staff. You are expected to submit work that is original and is representative of your own best efforts.

We expect students to consider school their first priority. Students are expected to attend every class, every day. It is not possible to benefit from classroom experiences unless you are in class.

4.

We expect students to be fully prepared for class each day and to complete all homework and class assignments. The learning process is so much more than just the classroom experience.

5.

We expect students to understand and follow the accepted rules of conduct at CBBC Career College. Respect for others and their property is expected from each and every student.

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PROGRAM PREREQUISITES

Cosmetology, Hair & Aesthetics (Combined) • • •

Grade 12 or GED Alternate Admissions: Wonderlic Scholastic Level Exam score of 12 Admissions Interview

Dental Assisting •

Administrative Assistant • • •

Grade 12 or GED Alternate Admissions: Wonderlic Scholastic Level Exam score of 14 Admissions Interview

Eyelash Enhancement Technician • •

Grade 12 or GED Alternate Admissions: Wonderlic Scholastic Level Exam score of 12 Admissions Interview

Aesthetics

• •

Medical Laboratory Assistant

Grade 12 or GED Alternate Admissions: Wonderlic Scholastic Level Exam score of 12 Admissions Interview

Community Support Worker • • • • • •

Grade 12 or GED Alternate Admissions: Wonderlic Scholastic Level Exam score of 12 Criminal Record Check with a Vulnerable Sector Search Child Abuse Registry Check Health Waiver Admissions Interview

Continuing Care Assistant • • • • • •

Grade 12 or GED Alternate Admissions: Wonderlic Scholastic Level Exam score of 12 Criminal Record Check with a Vulnerable Sector Search Health Waiver Have transportation acceptable to Placement site Admissions Interview

• • • • • •

Academic Grade 12 Grade 11 or 12 Biology (min 60%), OR, Grade 11 or 12 Chemistry (min 60%) Grade 11 or 12 Math considered an asset Criminal Record Check with a Vulnerable Sector Search Immunization Awareness Consent Admissions Interview

Medical Office Administration • • •

Grade 12 Alternate Admissions: Wonderlic Scholastic Level Exam score of 14 Admissions Interview

Pharmacy Assistant • • • •

Grade 12 or GED Alternate Admissions: Wonderlic Scholastic Level Exam score of 14 Criminal Record Search with a Vulnerable Sector Check Admissions Interview

Cosmetology

Teacher Assistant

• •

• • • •

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• •

Academic grade 12 consisting of a grade 11 science or integrated grade 10 science Criminal Record Check with a Vulnerable Sector Search Admissions Interview

Grade 12 or GED Alternate Admissions: Wonderlic Scholastic Level Exam score of 12 Admissions Interview

CBBC CAREER COLLEGE STUDENT HANDBOOK & POLICY GUIDE

Grade 12 or GED Criminal Record Check with a Vulnerable Sector Search Child Abuse Registry Check Admissions Interview


PROFESSIONAL BEHAVIOR

iii. If the evidence indicates the student was cheating, the result will be diciplinary action that may include immediate dismissal from his/her program.

Professionalism is the way we conduct ourselves. Professional behavior is demonstrated in a variety of ways:

DISCONTINUATION

Respect for Others Students display respectful behavior by contributing equitably in group work, by being punctual, and by avoiding disrupting the learning environment.

CBBC Career College reserves the right to discontinue any student due to lack of payment, academic failure, unprofessional behavior, and/or excessive absenteeism.

Commitment to Quality Students should aim for the highest possible standard of performance and produce work which you can take pride in.

GRADING

Personal Integrity Professionalism is reflected by your commitment to your program of study, by becoming a student that can be counted on, by following through with your commitments, by avoiding conflicts of interest and bias, and by adhering to the rules and policies of CBBC Career College.

ACADEMIC HONESTY You are expected to be honest in your relations with students and staff. Lying, stealing, and cheating are forms of dishonesty and as such are unacceptable behaviors. You are expected to submit work that is original and representative of your own best efforts. Any student who deliberately gathers information from, or shares information with, another student by any means during a test, project, or examination, or has in his or her possession notes, books, or materials is clearly in violation of the ethical code of CBBC Career College and will be subject to the following: i. The instructor will gather all the pertinent evidence and report to the Campus Manager as soon as possible. ii. A meeting is scheduled with the student and the Campus Manager to discuss the evidence.

The minimum mark in all subjects for programs at CBBC Career College is as follows: Administrative Assistant

60%

Aesthetics

70%

Community Support Worker

65%

Continuing Care Assistant

75%

Cosmetology

70%

Cosmetology, Hair & Aesthetics (Combined)

70%

Dental Assisting

75%

Eyelash Enhancement Technician

70%

Medical Laboratory Assistant

75%

Medical Office Administration

60%

Pharmacy Assistant

70%

Teacher Assistant

65%

To receive credit for each course subject, students are required to have 90% attendance. Students failing to achieve these requirements will not be eligible for graduation. The following indicates the requirements for graduating levels. Honors: Minimum 90% average with no supplementary exams written and less than 5% absenteeism

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Distinction: Minimum 80% average and less than 5% absenteeism Pass: Minimum mark in all subjects The following programs must also meet minimum keyboarding requirements: Administrative Assistant

45 wpm

Medical Office Administration

50 wpm

MISSED TESTS/ QUIZZES/EXAMS Students who miss an exam because of an excused absence will be able to write a make-up exam at the instructor’s convenience and discretion. An excused absence could be illness documented by a doctor’s certificate or a death in the family. The burden of proof for a missed exam is on the student. Make-up tests or quizzes will be at the instructor’s discretion. Students who miss a test/quiz because of illness or death in the family (documented) will not be penalized. The instructor may pro-rate the written test/quiz; for example, a valid missed test worth 10% of a final mark can be discounted. The next written test or quiz can be given a greater value. An unexcused missed test/quiz will be given a mark of zero.

POLICY FOR TEST REWRITES POLICY STATEMENT CBBC Career College understands that from timeto-time there may be exceptional circumstances in a student’s life which will cause unusual results in marked coursework. CBBC does not wish to penalize students when such exceptional circumstances arise. 7

CBBC CAREER COLLEGE STUDENT HANDBOOK & POLICY GUIDE

The marked coursework could be in the form of, but not limited to, projects, quizzes, tests, exams, or presentations. CBBC has created a policy for instructors and students to follow when such circumstances arise. These situations can warrant a student’s marked coursework to be re-examined or rewritten. Definition For the purpose of this policy, a “test” means any piece of work given to a student where a mark is assigned; this can include, but is not limited to: • • • • • • •

Quizzes Tests Assignments Presentations Productions Demonstrations Exams

Exempt from this definition is any mark given for “Class Participation.” RE-EXAMINATION OF MARKS Please note that it is important to understand that when marks are reviewed for re-examination there can be 3 possible outcomes: a) The mark will be raised. b) No action will be taken, and the mark stays as is. c) The mark will be lowered. If a student disagrees with an assigned mark, he/she must follow the guidelines as outlined in this policy: 1. Submit to the program instructor in writing an outline with evidence supporting the position, and request that the assigned mark be reviewed. A student’s instructor will have 3 business days to review the mark and submit his/her answer. 2. If you are dissatisfied with the results of the review, you have 3 business days to file an appeal from the time you were presented with the results of the initial review. You must write a letter asking


for an appeal of the review and submit that review to your campus manager. The campus manager will have up to 5 business days to review the appeal and submit his/her results to the student in writing. The campus manager may opt to form a committee of relevant stakeholders in order to come to an informed conclusive decision. 3. All decisions from the campus manager are final. REWRITING/DROPPING TESTS For the purpose of this policy, all CBBC Career College programs are considered to have two semesters. Programs with an even number of modules will have the first half of the modules designated as the first semester, and the second half of the modules designated as the second semester. Programs that have an odd number of modules will have the smaller even number portion of modules designated as the first semester, and the larger odd number portion of modules designated as the second semester. 1. A test rewrite can only be done once per semester 2. The test that is being requested for a rewrite must be a failing mark. 3. A student wishing a test rewrite must, in writing, request the rewrite from his/her instructor, and the request must be made within 3 business days; alternatively, if a student has not requested a test rewrite at any point during a semester, but ends up failing a module in that same semester, the student can request in writing to rewrite their lowest test for the failed module 4. Once it has been determined that a student is eligible for a test rewrite, the test must be administered within two weeks of the date of determination 5. In place of rewriting a test, once per semester, where there are three or more tests in a module, the lowest mark – providing that it is a failing mark, may be requested in writing by the student to be dropped entirely from the compilation of marks for that particular module. The mark to be dropped must be at least 25% lower than the next highest mark received in that particular module – indicating that

the mark received is unusual for the skill level of the student. The weight of the marks will be redistributed using the remaining marks. 6. In the case of oral presentations, if a student requests not to present orally in the classroom and has a documented disability, or has symptoms that are reasonably obvious which might impair the performance of an oral presentation, a meeting must be made between the student, the instructor, and the Student Support Counselor to discuss if accommodations would be suitable. If it is determined that accommodations are feasible, the following options can be looked at: •

The instructor can give full weight to the written portion of the presentation.

The instructor can give an additional short written assignment to replace the oral portion of the presentation.

The oral portion of the presentation can be done one-on-one between the student and instructor in a private setting.

8. Tests missed due to excused or unexcused absences shall follow the policy for these circumstances. INSTRUCTOR DISCRETION At the discretion of the instructor – limited by accredited and regulated program compliance, a mark may be raised by as much as 10% for any given test if the instructor feels that the increased mark is warranted.

RETURNED EXAMS/ TEST/ASSIGNMENTS Students can expect to receive the results from any test, exam, quiz, assignment, or project in a timely manner. Major projects or material of a detailed or complex nature may take longer. Instructors will communicate with students when to expect their test marks.

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A student can expect to receive a final mark for a completed course subject two to three weeks after said course subject has ended.

WORK PLACEMENT Work Placement may be mandatory for your program. If you fail to meet the conditions below, you will be ineligible to attend your Work Placement, which will affect your ability to graduate. To be eligible for any Work Placement, the following conditions must be met: •

A passing grade must be maintained

90% attendance throughout the program

Maintained professional conduct throughout the duration of the program

Account must be in good standing

Everything possible will be done to place students geographically; however, if this is not possible, students must accept the placement given. Students can request a specific placement; however, all placements will need to be approved by the Placement Officer prior to the work term. If you would like to obtain your own placement, we encourage you to do so providing you have notified Administration well in advance. Student requests for placements will be accepted up to 4 weeks prior to placement start date; after this timeframe students must accept the placement allotted to them.

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CBBC CAREER COLLEGE STUDENT HANDBOOK & POLICY GUIDE

JOB SEARCH SERVICES If you want CBBC Career Services to help you with your job search, it is the student’s responsibility to keep an up-to-date, error-free copy of their resume on file with CBBC Career College. The school is not responsible for employment opportunities lost due to errors or outdated information on your resume.

SCHOOL CANCELLATION (DUE TO WEATHER ONLY) CBCC Career College takes its responsibility to its students very seriously and tries to remain open at all times for classes. However, at times, the campus must close to ensure the well-being of our campus community. In the event of inclement weather, CBBC Career College will follow the policy of Nova Scotia Community College when canceling classes. Listen to the radio. There is no need to report an absence. Attendance is not taken on storm days. *Cosmetology and Aesthetic students will have an internal system for cancellations as public services are being conducted at each salon location. Cancellations will be at the discretion of the Salon Managers.


POLICIES PERTAINING TO FINANCIAL MATTERS PROGRAM NAME

TUITION FEES

BOOKS/SUPPLIES (approximate cost) 1

Administrative Assistant

$ 9,900

$ 900 + GST

Aesthetics

$ 12,900

$ 850 + GST

Community Support Worker

$ 11,900

$ 500 + GST

Continuing Care Assistant

$ 9,900

$ 325 + GST

$ 12,900

$ 450 + GST

$ 23,900

$ 1300 + GST

$ 17,900

$ 575 + GST

Eyelash Enhancement Technician

$ 4,995

$ 100 + GST

Medical Laboratory Assistant

$ 11,900

$ 500 + GST

Medical Office Administration

$ 8,900

$ 610 + GST

Pharmacy Assistant

$ 9,900

$ 755 + GST

Teacher Assistant

$ 11,900

$ 750 + GST

1 Provincial Exam - NS Association of Cosmetology

1 Provincial Certification Exam Voucher

Cosmetology 1 Provincial Exam - NS Association of Cosmetology

Combined Aesthetics & Cosmetology 2 Provincial Exams- NS Association of Cosmetology

Dental Assisting 1 National Dental Assistant Board Exam

1 National Exam - CSMLS

1 Cost of new books and supplies frequently fluctuate. The approximate costs are within 10% of the actual cost. Students will not pay more than the approximate cost and may pay less. Students can purchase second hand books from former students, but please watch out for edition changes in the books.

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PAYMENT SCHEDULE CBBC Career College recognizes that students have varying financial obligations and constraints. In this respect, the following payment plans are available: 50/50 Plan 50% of program tuition is due by the first day of classes; pay second half of tuition at the mid-point of program. *Payment dates are specified by program, and a sheet containing this information is included with your contract. If you cannot meet your payment obligations, it is your responsibility to talk to the Financial Aid Officer for a possible solution. Interest on past due accounts is 1.5% per month. Students whose payment plans are in arrears will be unable to receive marks from assignments, tests, exams, and projects. Failure to make timely payments may result in discontinuation from your program. BOOKS AND PAYMENTS The books used in each program are determined before the students begin. Book pricing is based upon current pricing as prescribed by publishing companies. Administration reserves the right to change the books in a program or book prices to reflect market conditions. Students are expected to obtain the proper books (either new or used) for each course. Books must be paid for at time of purchase. Students are not permitted to photocopy textbooks. This is an infringement of copyright laws. Guilty parties will be reported to the proper authorities. CERTIFICATION EXAMS Continuing Care Assistant, Dental Assisting, Medical Laboratory Assistant, Aesthetics, and Cosmetology 11

CBBC CAREER COLLEGE STUDENT HANDBOOK & POLICY GUIDE

students must have accounts paid in full by the payment cutoff times to be eligible to write Provincial Exams. CBBC Career College administration office must receive completed practicum documentation at least 3 weeks prior to exam date. Ensure all documentation is signed and completed by the appropriate supervisors prior to submitting to the administration office. WITHHOLDING MARKS If a student is not honoring his/her payment plan, then tests, exams, projects, and assignment marks will be withheld until he/she is back on schedule. TAX RECEIPTS For income tax purposes, T2202A tax receipts for tuition will be issued at the end of February each year. Students must provide the administration office with their current mailing and email address to ensure that tax receipts and other documents are sent to the correct address.

POLICIES PERTAINING TO MISCELLANEOUS MATTERS SUGGESTIONS CBBC Career College has an open door policy. If you have a suggestion that you think will enhance your experience at CBBC Career College, we are open to hear it. Students or instructors who have suggestions can submit them in one of the following ways: 1. Speak directly with the college administration. 2. Write a letter stating the suggestion and why you think it would be an improvement. The letter should be signed, dated, and submitted to the college administration. Note: Submitting a suggestion is not a guarantee that CBBC Career College will act upon it.


COMPUTER LAB USAGE The computer rooms are not to be used for games. Computer labs are open after regular classes from Monday to Friday, 4:30 to 5pm. Students are permitted to use the computers during this time for school assignments. To extend the useful life of the computer, we request that you leave the computers on during the day. SOFTWARE COPYING Computer software is considered to be intellectual property and is therefore protected under copyright laws. CBBC Career College is not permitted to loan software to anyone unless it has been properly licensed. The software contained on the school computers is licensed and registered to CBBC Career College. It is against international copyright laws to duplicate any software without proper licensing. LOCKERS Not all CBBC campuses have student lockers. If your campus does, the lockers are available to all CBBC Career College students free of charge at their own risk. Students are required to purchase their own locks. Lockers are the property of CBBC Career College. Students are not allowed to deface, damage, or inappropriately use the lockers in any way. CBBC Career College does not accept responsibility for articles stolen from lockers. CBBC Career College has the right to inspect any locker if abuse is suspected or reported.

Specific uniform requirements will be addressed by the program instructors and CBBC Career College will ensure you are provided with a set to get you started. Footwear is a requirement. There is a zero tolerance for pajama attire. PARKING Not all CBBC campuses have student parking available. If student parking is available, please park responsibly by not blocking laneways or other vehicles. CBBC Career College is not responsible for any loss or damage while using the parking lot. Anyone who chooses to use the side streets for parking must adhere to the parking regulations. A reminder to all students, faculty and administration that parking on CBBC Career College property is a shared responsibility. Designated parking areas are in place and the college expects adherence to these assigned locations. *Campuses that have on-site parking can be busy with cars and pedestrians‌ SLOW DOWN! FIRE EXITS Make yourself familiar with the exits. They are clearly marked throughout the building. Fire safety/evacuation procedure in case of fire: Assembly Areas Please use stairwell closest to your classroom, exit school, proceed 50 feet away from building to far end of parking lot. If your stairwell is blocked, use opposite stairwell.

CELL PHONES Upon hearing the Fire Alarm: *STAY CALM* The use of cell phones is governed by in-class instructor policy. DRESS CODE CBBC Career College students and staff are asked to present themselves in a professional manner.

1. Everyone must leave the building in a calm and orderly fashion. 2. All instructions from Fire Wardens must be followed.

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3. Doors are to be closed but not locked. 4. Classroom lights may be left in the “on” position. 5. Fire separation doors must be closed. 6. Everyone must remain at least 50 feet from the building. 7. Take any belongings that you have in your possession; do not go to lockers or classrooms to retrieve any additional equipment or belongings. 8. Do not re-enter the building until final approval is given by College Campus Manager, the Fire Department or College Fire Wardens.

they must be updated of the situation and will then be designated to take over. Clinical supervisor and on-scene individuals involved in the incident will put together an incident report and have it filed in the administration office. ADDITIONAL RULES AESTHETICS & COSMETOLOGY •

Uniforms must be worn during both theory and clinical instruction

Uniforms are to be kept clean (One uniform is provided by CBBC Career College—additional uniforms are the responsibility of the student and must be the same color as the one provided)

All medical or allergy conditions which may affect learning outcomes must be disclosed at the beginning of the program

Students are required to practice skills peer-topeer; ALL clinical skills are included in this, and no exceptions will be made unless medical documentation is submitted to allow exemption

No cell phones at any time during class cell phones MUST be kept in lockers

No food or drink in clinical areas

There will be provision for three Saturdays (24 hours) of make-up time and some additional time through extra services i.e. birthday parties etc. Advance notice of this time will be given, and any students having missed hours MUST attend these hours. Further, if a student exceeds the allowable hours missed and has run out of make-up hours, they will be charged $10/hour for any make-up time needed to bring them to the required program hours as CBBC Career College will have to pay instructors extra time to accommodate students that have missed excessive time. This arrangement is at the discretion of the instructors. These hours are MANDATORY and must be signed off by the instructor. No student can write the provincial exam if they have not completed the mandatory program hours. If all options for making up missed time are exhausted, students will be subject to dismissal.

SMOKING AND VAPING There is no smoking and/or vaping permitted inside the school or within 20 feet of the school. Students MUST smoke and/or vape at the back of the building ONLY. Students are not permitted to smoke and/or vape around the school entrances. DEFACING PROPERTY Any student caught defacing school property will be responsible to pay any damages and could face legal action. MEDICAL EMERGENCY Students During any medical emergency the patient will not be left unattended. First on the scene becomes the Team Leader. The leader will decide who stays with the patient and who goes for assistance. A CBBC Career College staff member must be brought to the scene, then the office is to be notified to call 911 immediately. Any resulting fees are the responsibility of the patient. Public Clinics Clinical supervisor is called to assess the scene. Clinical supervisor stays with the patient and performs first aid procedures. Student goes to the office to call 911. Once emergency services arrive 13

CBBC CAREER COLLEGE STUDENT HANDBOOK & POLICY GUIDE


POLICY FOR ACCOMMODATING STUDENTS WITH DISABILITIES 1. Institutional Commitment CBBC Career College is committed to creating a supportive and enriching environment, with equal rights access for all students. The college supports academically qualified students with appropriately documented disabilities in their efforts to participate as fully as possible within the college’s programs. The academic accommodations provided shall be consistent with the principles of both the Canadian and Nova Scotia Human Rights Acts and CBBC Career College’s Diversity Policy as they apply to the provision of accommodations and services to students with disabilities. 2. Purpose This policy will: i. Outline the roles and responsibilities of students, faculty, and administration in the provision of academic accommodations to students with disabilities. ii. Provide guidance and standards for the implementation of this Policy understanding that accommodations have to be determined on an individual basis. 3. Scope This policy applies to the treatment of all CBBC Career College students with documented disabilities enrolled in full- or part-time studies on campus. The college has adopted the meaning of ‘disability’ as established in the Nova Scotia Human Rights Act, as amended from time to time, which includes physical, sensory, mobility, communication, learning, emotional, psychiatric and other non-visible impairments and disabilities. For further information, see Appendix A for the definition of “Disabilities” according to section 3 (1) of the Nova Scotia Human Rights Act.

4. Academic Standards and Accommodations Academic accommodations are reasonable modifications or adjustments to instructional methods, curriculum, and/or evaluations designed to minimize the impact of the disability on a student’s performance. CBBC Career College takes the Duty to Accommodate seriously by providing the most appropriate academic accommodations, short of undue hardship (see Appendix C). These accommodations are designed to provide equitable opportunities without lowering academic standards or compromising the integrity of the program. In some circumstances, the nature and degree of a disability may mean that no reasonable accommodation would enable an individual to perform the essential requirements of a course or program without compromising its academic integrity. In these cases accommodations may be considered, but may be refused. Accommodations are determined on a collaborative basis and guided by the Canadian Human Rights Act as well as on an individual basis with regard to the individual student’s particular circumstances (see Appendix B for examples on Academic Accommodations) 5. Collaboration and Shared Responsibility The accommodation process is an ongoing shared responsibility between the student and the college. This will involve collaboration with the student, Student Support Services and faculty, and may include staff, administration, service providers and health professionals, as necessary. Students are expected to self-identify in a timely manner (with the assistance of Student Support Services) to collaborate with the college in developing accommodations as well as to advocate for their own needs. 6. Documentation A student with a disability must register with the Student Support Counselor prior to requesting or receiving accommodations. The college requires written documentation containing a diagnosis, an outline of the impact the disability has on the student’s learning and behaviour, and the types of 14


accommodations recommended. The recommended accommodations must be relevant to the diagnosed disability. This documentation must be current and completed by a qualified professional with a specialization in the area of the disability. Such a professional may include a registered Psychologist, Psychiatrist, medical doctor or other medical specialist. For a learning disability, documentation must include a Psycho-Educational assessment and/or report from a registered psychologist. In developing appropriate accommodations the recommendations of professionals will be considered. CBBC Career College is also responsible for accommodating a student who has not disclosed a disability where the disability is obvious. Students who did not disclose their disability in the past are not barred from accommodation if they choose to disclose their disability at a later time. 7. Confidentiality CBBC Career College is committed to maintaining confidentiality when providing academic accommodations and related support services to students. However, the college needs sufficient information to evaluate and respond appropriately to a request for accommodation. Consequently, it may be necessary for the student or Student Support Services to disclose this information to staff and/or faculty in order for the accommodation request to be considered and implemented. Student Support Services will discuss the need for disclosure with the student and obtain written consent from him/ her prior to sharing any information. The use of assistive technology in the classroom will be restricted solely to pedagogical purposes, and course material developed with its use should not be shared, distributed or reproduced for any other reason without the written consent of the instructor and/or other students. 8. Admissions CBBC Career College actively encourages applications from students with disabilities and admits academically qualified candidates in accordance with the college’s admissions policy. 15

CBBC CAREER COLLEGE STUDENT HANDBOOK & POLICY GUIDE

Upon acceptance, students who wish to seek accommodations must contact the Coordinator of Student Support Services as soon as possible to ensure they receive accommodations in a timely manner. 9. Enrollment Status Students with documented disabilities are considered full time when registered for 6 credits in the academic year. 10. Accommodations Appeals In the event that an agreement concerning accommodations cannot be reached between a student with a disability, a faculty member, and Student Support Services, the Human Resource Officer will recommend a resolution to the dispute. In determining a resolution, the Human Resource Officer will consult with the affected parties while considering CBBC Career College’s Diversity Policy, the Canadian Human Rights Act and the academic standards of the course in question. 11. Physical Accessibility CBBC Career College affirms its commitment to the physical accessibility of the campus by continually monitoring and upgrading accessibility to its buildings and facilities. 12. Advisory and Policy Review Procedures The Disability Advisory Committee (DAC) functions primarily as an advisory to Student Support Services, students, faculty, staff and administration regarding issues related to students with disabilities. It is a collaborative and stakeholder-based committee comprised of the following: •

the coordinator of Student Support Services (Chair)

a representative from the student body (typically a student with a disability)

a faculty member

a representative from the Registrar’s Office

the Human Resource Officer


The advisory committee will, on an annual basis, review the policy and make recommendations when required to the Campus Manager and Chair of the DAC. APPENDIX A - NS Human Rights Code Section 3.(1) of the Nova Scotia Human Rights Act. R.S, c.214 amended 1991c.12 defines physical and mental disabilities as follows: i.

Loss or abnormality of psychological, physiological or anatomical structure or function

ii. Restriction or lack of ability to perform an activity iii. Physical disability, infirmity, malformation or disfigurement, including, but not limited to, epilepsy and any degree of paralysis, amputation, lack of physical coordination, deafness, hardness of hearing or hearing impediment, blindness or visual impairment, speech impairment or impediment or reliance on a hearing ear dog, a guide dog, a wheelchair or a remedial appliance or device iv. Learning disability or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language v. Condition of being mentally handicapped or impaired vi. Mental disorder or vii. Dependency on drugs or alcohol APPENDIX B - Types of Academic Accommodations Accommodations provided to students may include, but are not limited to the following: Note Takers Tape Recorders Laptops Accessible seating and mobility assistance Alternate formatting of classroom materials (e.g. electronic files, large print, Braille, etc) Sign Language Interpreter

Assistive Equipment (Echo Pen, Dragon Software, etc.) Test/Exam Accommodations: Extended Time Separate, reduced distraction location Modified Test format Oral, scribed and dictated tests Use of computer, spell check, calculator, dictionary APPENDIX C - Definitions DUTY TO ACCOMMODATE: The term “duty to accommodate” is taken from the Canadian Human Rights Act and describes the legal obligation to meaningfully incorporate diversity into an organization. The duty to accommodate involves eliminating or changing rules, policies, practices and behaviours that discriminate against persons based on a group characteristic such as race, nationality or ethnic origin, color, religion, age, sex (including pregnancy), sexual orientation, marital status, family status and disability.

The duty to accommodate requires an organization to identify and eliminate rules that have a discriminatory impact. Accommodation means changing the rule or practice to incorporate alternative arrangements that eliminate the discriminatory barriers. UNDUE HARDSHIP: Undue hardship describes the

limit beyond which an organization is not expected to accommodate. Undue hardship usually occurs when an organization cannot meet the costs of or withstand the losses in efficiency resulting from the accommodation. The Supreme Court of Canada has determined that institutions must provide accommodations to the point of undue hardship. There is no formula for deciding what costs represent undue hardship, and there is no precise judicial definition of “undue hardship”, however organizations are expected to exhaust all reasonable possibilities 16


for accommodation before they can claim undue hardship.

ROLES AND RESPONSIBILITIES The Student

Factors that may amount to undue hardship include: 1. Financial Cost that hurts the viability of the service, program, or institution. To be considered undue hardship, the financial cost of an accommodation must amount to a substantial part of the institution’s overall budget. The larger the institution, the less likely it is that the financial cost of accommodation will result in undue hardship. The financial cost of an individual accommodation rarely reaches the point of undue hardship. 2. Students cannot meet the requirements for entering or completing a program. The institution will have to demonstrate that the requirements and standards are necessary for entering or completing a program (e.g. Core Competencies, Requisite Skills). 3. Significant interference with the rights of other students. The institution will have to demonstrate that the accommodation would result in essential elements of a service or program not being offered to other students, as a result of accommodating an individual or group of students. 4. Health and Safety concerns for the student being accommodated, or for other students. The institution will not only have to reliably identify and measure the risks to health and safety, but also determine who bears the risk. Risk that is limited to the person being accommodated often does not amount to undue hardship, whereas risk to other persons may. Safety and health risks that contravene legally required occupational health and safety, and workers compensation requirements, may be considered an undue hardship.

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CBBC CAREER COLLEGE STUDENT HANDBOOK & POLICY GUIDE

Advise the educational provider of the need for accommodation in a timely manner.

Make his/her needs known to the best of his/her ability to help the institution make the appropriate accommodation. This includes participating in discussions regarding possible accommodation plans.

Students who did not disclose their disability in the past are not barred from accommodation if they choose to disclose at a later point in time.

Students are not relieved of their responsibility to develop the essential skills and competencies expected of all students.

Answer questions and/or provide information regarding the relevant restrictions/limitations, including providing information from a healthcare professional when required.

The student seeking the accommodation has the responsibility to make extensive plans before asking for accommodation; to request the accommodation; to develop an accommodation plan with the help of Student Support Services; and to revise and review the accommodation plan as needed.

Fulfill agreed-upon responsibilities set out in the accommodation plan.

Give feedback on an ongoing basis to ensure that accommodations are appropriate and revise as necessary.

The Educational Institution •

Provide inclusive design within academic facilities, programs, policies, and services. This includes designing inclusive course curriculum, delivery methods and evaluation methodologies.

Create a welcoming environment through zero tolerance policies on bullying and harassment.


gain current knowledge and skills that are high in demand in today’s job market. It is essential, however, that a consistent degree of attendance be maintained in order to be fully prepared for successful work experience. Therefore a policy has been put in place to ensure compliance with CBBC Career College’s high expectations.

Responsible for preparing, planning and training for accommodation; responding to requests for accommodation; develop accommodation plans with the help of the student and Student Support Services; review and revise accommodation plans as needed; and inform others when denying a request.

The educational institute cannot make pre-admission inquiries as to whether the applicant is disabled or not. Inquiries can only be made to provide necessary services.

Note: CBBC Career College reserves the right to discontinue any student from his/her program for excessive absenteeism.

Institutes must develop processes for determining whether and/or what accommodations are to be provided, and must also ensure that those services are actually provided.

Students are required to report to CBBC Career College when they will be absent from school by calling their campus phone number. You can leave a message on the voicemail. Students who become ill during class and must leave are asked to report to the administration office. If your illness forces you to miss excessive amount of time, you should discuss this with the Campus Manager. See the Work Placement section (page 7) for attendance requirements in order to be eligible for a work placement term.

Discrimination Under Section 504 Institutions cannot act in a discriminatory manner. Discriminatory actions are those that: • • •

• •

Deny qualified learners with disabilities the opportunity to participate in programs or activities. Provide aids and services that are not as effective as those provided to others. Provide different/separate aids, services, and benefits from those necessary to provide meaningful access. Provide significant assistance to third parties that discriminate against qualified individuals with disabilities. Use eligibility criteria that screen out or tend to screen out individuals with disabilities. Fail to provide reasonable accommodations.

ATTENDANCE AND DISMISSAL POLICY

2. DEFINITIONS DISMISSAL: The termination of a student from their

respective program. INSTRUCTOR: Full- and part-time persons employed as

instructors by the college. STUDENT: Full- and part-time students currently

registered at the college or formally registered with the college. ADMINISTRATOR: Career Counselor, Student Support

Counselor. SENIOR ADMINISTRATOR: Includes the Director of

Finance and the Campus Manager of a campus.

1. INTRODUCTION CBBC Career College prides itself by offering innovative programs that allow the students to 18


3. POLICY STATEMENTS

3.1 Minimum attendance requirement for graduation from a program: •

As outlined in the Private Career Colleges Operational Regulations 2016, CBBC Career College will immediately dismiss from the program any student who misses 3 consecutive weeks or 10% of the total hours of the program, whichever comes first.

3.3 Methods of Notice •

Students who know they will miss hours in a program must give advance notice to CBBC Career College.

The notice can be in the form of a phone call to the front office, an email to the instructor in whose class the hours will be missed, or a written notice handed into the Administrative Assistant of the college.

Subject to the approval of the Director of Private Career Colleges division of the Department of Labour and Advanced Education, any hours that the student intends to make up under a formal arrangement with CBBC Career College will not be counted towards program dismissal hours.

Students who did not give advance notice of hours missed must give a written explanation for the reason(s) of their absence. This written explanation must be handed in to the Administrative Assistant of the college

Students wishing to make up hours must submit their request in writing to the instructor of the program where the hours were missed.

It is the responsibility of students to keep track of their own absenteeism. A student who misses significant program hours may receive, at the discretion of the college, written notification of their missed hours.

Students who miss 3% of their total program hours may receive a written notice informing the student of their hours missed.

The instructor must then seek approval in writing from a senior administrator of the college.

Prior to the make-up hours being granted, a meeting will be held between the senior administrator, the instructor, and the student to determine if make-up hours are plausible and to determine why the hours were missed in the first place.

Students who miss 5% of their total program hours may receive a written notice informing the student of their hours missed and that an inperson meeting may take place between a college administrator and the student to determine the cause of the absences.

Students who miss 7% of their total program hours may receive a written notice informing the student of their hours missed and that an inperson meeting may take place between a college administrator and the student to determine the cause of the absences. At the discretion of CBBC Career College an offer may be made at this point for hours to be made up by the student.

At CBBC Career College’s discretion, any program hours missed by a student due to medical reasons, as explained in writing in the form of an official doctor’s note, will not be counted towards program dismissal hours.

3.2 Make-up hours •

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Failure to attend the make-up hours will result in those missed hours being counted towards dismissal hours.

If the outcome of the meeting is such that makeup hours are granted, the hours and material to be covered shall be put in writing and this document shall be signed by the senior administrator, the instructor and the student.

CBBC CAREER COLLEGE STUDENT HANDBOOK & POLICY GUIDE


Students who miss 10% of their total program hours will receive a written notice of program dismissal signed by a senior administrator, which will outline the reason(s) for the dismissal, and the time and effective date of the dismissal. CBBC Career College agrees to act in accordance with the Private Career Colleges Act, S.N.S. 1998 c. 23, N.S. reg. 96/2016 (May 10, 2016).

3.4 Occupational Health and Safety Students must attend and satisfactorily complete the Occupational Health and Safety training required by clause 22(a) of the Occupational Health and Safety Act, including a student evaluation. Failure to attend this training will result in dismissal from the program. 4. RIGHTS 4.1 All students have the right to receive notification of impending dismissal along with the reasons for the dismissal. 4.2 Students may appeal their dismissal by formally submitting in writing the reasons for their appeal. CBBC Career College must respond to the appeal within 7 days. 4.3 While an appeal against dismissal is being considered, the hours missed during the appeal process are not counted towards further dismissal hours. 5. ACCESSIBILITY FOR STUDENTS WITH DISABILITIES 5.1 CBBC Career College’s commitment to accessibility has been considered in the development of this policy and it adheres to the principles outlined in the Policy to Accommodate Students with Disabilities. 5.2 CBBC Career College will make the Attendance and Dismissal Policy accessible to students with disabilities/exceptionalities by providing, upon request, accessible formats and communication supports in a timely manner, at no additional cost.

PRIVACY AND DISTRIBUTION POLICY 6. INTRODUCTION CBBC Career College takes matters of privacy and confidentiality very seriously. As a result of CBBC Career College’s earnest stance on the discreet disclosure of information, a policy outlining procedural steps for privacy and distribution of this information can be found below. 7. DEFINITIONS STUDENT FILE: The complete or partial record of

documents pertaining to a student’s attendance at CBBC Career College. Full- and part-time persons employed as instructors by the college.

INSTRUCTOR:

STUDENT: Full- and part-time students currently

registered at the college or formally registered with the college. ADMINISTRATOR: Career Counselor, Student Support

Counselor, Admissions Personnel. SENIOR ADMINISTRATOR: Includes the CEO, Senior

Corporate Officers, and the Campus Manager of a campus. 8. POLICY STATEMENTS 8.1 Persons who have or may be given access to student files •

The college’s Administrative Assistant will have access to student files at all times. It is part of the Administrative Assistant’s duties to compile and file all documents related to all students attending, who have attended, or are planning to attend programs at CBBC Career College.

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21

The Career Counselor will have access to student files at all times. Many of the initial documents related to a student first pass through the desk of the Career Counselor. It is the responsibility of the Career Counselor to ensure all documents related to a student’s admission to a program at CBBC Career College are present, complete, and turned over to the Administrative Assistant for filing. The Student Support Counselor will have access to student files at all times. As it is the responsibility of the Student Support Counselor to meet with and provide accommodations for students attending programs at CBBC Career College, it is imperative that student files be accessible at all times throughout the academic year in order that the Student Support Counselor be able to make sound decisions regarding accommodations and other provisions for the student. Senior Corporate Officers will have access to student files at all times. All matters associated with a student’s finances as they relate to the student’s enrollment at CBBC Career College are kept within the student’s file. The Senior Corporate Officers must have access to these sensitive financial records for accounting purposes. The Campus Manager of the college will have access to student files at all times. The Campus Manager of the college is the most senior administrator on site and is responsible for all employees and students under their watch. In order to be able to make sound decisions regarding students and their academic progress throughout the college, the Campus Manager must have access to all disclosed vital information. Private Career Colleges Division of the Department of Labour and Advanced Education may access student files in the fulfillment of its duties of administering the Private Career Colleges Act and its regulations.

CBBC CAREER COLLEGE STUDENT HANDBOOK & POLICY GUIDE

A program instructor may have limited access to information contained in the files of their specific students. Access will be limited to information pertaining to academic performance, past and current accommodations, program attendance, as well a past and current disciplinary provisions

A student shall be given the right to have access to their file provided that: i.

A request be made in writing to a senior administrator.

ii. A $10 administration fee is paid to the college by the student requesting the file. No later than 3 business days after receiving a request for a student file by a student, CBBC Career College must give a copy of the file to the student who requested it. 9. RIGHTS 9.1 All students have the right to view a copy of their student files provided that they pay the administration fee and that their request is made in writing to a senior administrator. 10. ACCESSIBILITY FOR STUDENTS WITH DISABILITIES 10.1 CBBC Career College’s commitment to accessibility has been considered in the development of this policy and it adheres to the principles outlined in the Policy to Accommodate Students with Disabilities. 10.2 CBBC Career College will make the student Privacy and Distribution Policy accessible to people with disabilities/exceptionalities by providing, upon request, accessible formats and communications supports in a timely manner and at no additional cost.


PREVENTION OF BULLYING AND HARASSMENT POLICY 1. STATEMENT OF POLICY / GOAL AND OBJECTIVES / TO WHOM POLICY APPLIES CBBC Career College (CBBC) is committed to encouraging and maintaining good employee/ student relations within a working environment that fosters team work and encourages employees and students to give their best. Everyone at CBBC Career College, including those who have dealings with CBBC Career College, have a responsibility to maintain good working relationships and not use words or deeds that may harm the wellbeing of others. In addition to the obligations placed upon both employers and employees/students by the Equality and Human Rights legislation, everyone has the right to be treated with consideration, fairness, dignity and respect. This contributes to a workplace environment in which individuals feel safe and can work effectively, competently, and confidently. CBBC Career College’s policy applies to all staff working within the organization and to all employees working off the premises, as well as to all students attending programs at CBBC Career College. It extends to include non-permanent workers such as contractors, agencies, temporary staff, consultants and any other workers. The policy, in addition, covers the behaviour of staff outside working hours which may impact work or working relationships. CBBC Career College has a “zero tolerance” policy and will investigate vigorously any allegations of bullying or harassment, regardless of whether the matter has been raised formally or informally. 2. KEY PRINCIPLES / RIGHTS AND RESPONSIBILITIES CBBC Career College will provide and sustain a safe working environment in which everyone is treated fairly and with respect. Those working or dealing

with CBBC Career College must not encounter harassment, intimidation or victimization on the basis of gender, race, colour, ethnic or national origin, sexual orientation, marital status, religion or belief, age, trade union membership, disability, offending background or any other personal characteristic. Everyone carries a personal responsibility for their own behaviour and for ensuring that their conduct is in accordance with the principles set out in this policy. In addition, each person has a responsibility to report any instance of bullying or harassment which they witness or which comes to their attention. Employees/students have a responsibility to act as role models, pro-actively addressing instances of bullying and harassment. Managers should also make themselves aware of this responsibility. 3. DEFINITIONS HARRASSMENT: Harassment may be defined as any

conduct which is: •

unwanted by the recipient

is considered objectionable

a cause of humiliation, offence, distress or other detrimental effect.

Physical contact – ranging from touching to serious assault, gestures, intimidation, aggressive behaviour.

Verbal – unwelcome remarks, suggestions and propositions, malicious gossip, jokes and banter, offensive language.

Non-verbal – offensive literature or pictures, graffiti and computer imagery, isolation or non-co-operation and exclusion or isolation from social activities.

BULLYING: The definition of bullying is when an

individual or a group of people, repeatedly and intentionally cause hurt or harm to another person or group of people who feel helpless to respond.

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DISCRIMINATION: The unjust or prejudicial treatment

makes a complaint.

Harassment and bullying may be summarized as any behaviour that is unwanted by the person to whom it is directed. It is the impact of the behaviour rather than the intent of the perpetrator that is the determinant as to whether harassment or bullying has occurred.

HOSTILE WORK OR LEARNING ENVIRONMENT: A hostile

4. COMPLAINT RESOLUTION PROCESS

of different categories of people, especially on the grounds of race, age, or sex. COMPLAINANT: A person, group, or company that

environment is defined as an environment on campus that, through harassing conduct (e.g., physical, verbal, graphic or written) based on a person’s protected status (e.g., sexual orientation, age, etc.), becomes sufficiently severe, pervasive or persistent so as to interfere with or limit the ability of an individual to participate in or benefit from a college program or activity. Bullying is unlikely to be a single or isolated instance. It is usually, but not exclusively repeated and persistent behaviour which is offensive, abusive, intimidating, malicious or insulting. Bullying includes but is not limited to: •

Conduct which is intimidating, physically abusive or threatening.

Conduct that denigrates, ridicules or humiliates an individual, especially in front of colleagues.

Humiliating an individual in front of colleagues.

Picking on one person when there is a common problem.

Shouting at an individual to get things done.

Consistently undermining someone and their ability to do the job.

Setting unrealistic targets or excessive workloads.

“cyber-bullying” i.e. bullying via e-mail. (This should be borne in mind where employees are working remotely and are managed by e-mail. Care and sensitivity should be practised with regard to the choice of context and language).

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Setting an individual up to fail e.g. by giving inadequate instructions or unreasonable deadlines.

CBBC CAREER COLLEGE STUDENT HANDBOOK & POLICY GUIDE

*See Student Complaint Resolution Policy All matters relating to the investigation of complaints of harassment or bullying will be treated in strict confidence. Any breach of confidentiality in this regard may render those responsible liable to disciplinary actions. However, in response to the investigation, and at the discretion of the college, it may necessary that any alleged perpetrator be made aware of the allegations against them and the name(s) of those making the allegations together with the name(s) of any witnesses. No employee/student will be victimised or suffer detriment for making a complaint of harassment or bullying and no manager shall threaten either explicitly or implicitly that an employee’s complaint will be used as the basis for decisions affecting that employee. Such conduct will be treated as a very serious disciplinary offence. Similarly, managers are required to act on any complaint of harassment or bullying. Failure to do so will be regarded as misconduct which, if proven, will result in disciplinary action.

STUDENT COMPLAINT RESOLUTION POLICY 1. INTRODUCTION At CBBC Career College the student experience comes first. This means that policies and procedures are put in place to assist students who may develop issues with their college experience. The Student


Complaint Resolution Policy is a procedural policy that outlines a step-by-step process for the timely resolution of any complaints, without the fear of reprisal.

If the decision about the complaint is not satisfactory to the student, the complaint may then be submitted to a Senior Administrator of the college, such as the Campus Manager. A written statement of resolution must be submitted to the student within a reasonable period of time.

If the student is still not satisfied with the decision made by a Senior Administrator of the college then the student has the option to contact Jeffrey Reed – Director of Private Career Colleges & Labour and Advanced Education for possible resolution.

A complaint must be made in writing within a reasonable period of time – usually 7 days following the incident which gave rise to the complaint.

A statement outlining the resolution to the complaint must be made in writing and given to the student who issued the complaint within a reasonable period of time – usually 3 days after receiving the initial complaint.

Written complaints and resolutions shall be kept and filed as student records for a period of no more than 3 years.

2. DEFINITIONS COMPLAINT: The expression, verbal or written, of a

student’s concern or dissatisfaction with his or her learning experience, college services or instructor/s. INSTRUCTOR: Full- and part-time persons employed as

instructors by the college. STUDENT: Full- and part-time students currently

registered at the college and former students registered at the time the incident occurred which is giving rise to the complaint. ADMINISTRATOR: Career Counselor, Student Support

Counselor. SENIOR ADMINISTRATOR: Includes the Director of

Finance and the Campus Manager of a campus. 3. POLICY STATEMENTS 3.1 Procedure for Making a Student Complaint • •

Student feels that the issue cannot be resolved without taking formal resolution procedures. The student must put down in writing their complaint in as much detail as possible so that the complaint can be clearly understood by the recipient of the complaint document. The complaint document must be initially submitted to an Administrator of the College, Student Support Counselor who, upon review of the complaint document, shall render a decision in writing to the student within a reasonable period of time.

4. DISCIPLINE AND DISMISSAL PROCEDURES Upon thorough investigation, if the subject of the complaint is deemed valid, the subject of the complaint may face the following consequences: i.

Verbal warning from Campus Manager.

ii. Warning letter permanently placed in the student’s/employee’s file. iii. Suspension from attending classes/work for a fixed period as determined by the Campus Manager. iv. Dismissal from the program/employment. v. Permanent expulsion from CBBC Career College.

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5. RIGHTS

2. DEFINITIONS

5.1 All employees of the college who deal with a complaint shall respect the student’s right to confidentiality.

STUDENT: Full- and part-time students currently

5.2 A complaint must be made within 7 business days of the incident(s) giving rise to the complaint except in extenuating circumstances that, in the opinion of the college, would justify an extension.

OUTSIDE SITE: Any site outside a college where a student is required to attend for work placements or activities related to the program the student is enrolled in

5.3 Students who submit complaints deemed to be false, frivolous, vexatious, or made in bad faith will be required to meet with the relevant senior administrator who may refer the student to disciplinary procedures.

3. POLICY STATEMENTS

5.4 Accessibility for Students with Disabilities.

3.1 An instructor, member of the personnel, operator or agent of the college must inspect the outside site before sending the student to the outside site, or be in attendance with the student while the student is at the outside site;

5.5 CBBC Career College’s commitment to accessibility has been considered in the development of this policy and it adheres to the principles outlined in the Policy to Accommodate Students with Disabilities

3.2 A written risk assessment must be made of the outside site, including any college-organized travel to or from the outside site and the student activities proposed to take place at the outside site;

5.6 CBBC Career College will make the student complaints processes accessible to people with disabilities/exceptionalities by providing, upon request, accessible formats and communications supports in a timely manner and at no additional cost.

3.3 A copy of the written risk assessment under clause (3.2) and any risk management requirements must be provided to the student before the student attends the outside site;

RISK ASSESSMENT POLICY 1. INTRODUCTION CBBC Career College is committed to providing a safe educational experience for all of its students and staff; therefore, a risk assessment policy and control form have been implemented in order to mitigate any hazards that might occur while a student is on work placement at an outside site.

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registered at the college or formally registered with the college

CBBC CAREER COLLEGE STUDENT HANDBOOK & POLICY GUIDE

3.4 The student must sign an acknowledgment on the copy of the written risk assessment provided under clause (3.2) and the copy must be kept in the student’s student file; 3.5 A person at the outside site must be designated and identified as the contact for the student when the college personnel are not present; 3.6 The student must receive an orientation to Health and Safety requirements appropriate to the outside site before or as soon as possible after the student arrives at the outside site.


SOCIAL MEDIA POLICY 1. PURPOSE CBBC Career College intends to strictly facilitate a learning and teaching atmosphere, to foster the educational purpose and mission of the college, and to protect its computers, devices, systems, network, information and data against outside and internal risks and vulnerabilities. Students are important and critical players in protecting these CBBC Career College assets and in lessening the risks that can destroy these important and critical assets. CBBC Career College has created regulations so as to educate its students to conduct themselves in a professional manner and teach them to avoid posting to social media web sites anything that might negatively affect their credibility as responsible citizens and the credibility of the college. Consequently, students are required to fully comply with this Administrative Regulation and its accompanying Social Media Policy, as well as all other relevant CBBC Career College policies, administrative regulations, rules, procedures, social media website terms of use and other legal documents, and local, provincial and federal laws. Students must immediately report any violations or suspicious activities to the Campus Manager, and/ or program instructor. Conduct otherwise will result in actions further described in the Consequences for Inappropriate, Unauthorized and Illegal Use section found at the end of the Social Media Policy, and provided in other relevant CBBC Career College policies, regulations, rules and procedures.

a. Students are responsible for complying with CBBC Career College’s conduct requirements. Students may not disrupt the learning atmosphere, educational programs, school activities, and the rights of others. b. In addition, students may be required to also comply with policies, administrative regulations, rules and procedures of the program in which they are assigned or in which they participate. If a student believes there is a conflict in the requirements he/she is to comply with he/she must bring the matter to the attention of their teacher, who will in turn assist the student. c. This Administrative Regulation applies to all CBBC Career College environments, whether the social media is used on College property, or beyond CBBC Career College property (including but not limited to, a third-party’s contracted property). d. In addition to the regulations provided in the CBBC Career College Policy, some guidelines also include, but are not limited to, the following: CBBC Career College reserves the right to determine if any guideline not appearing in the following list constitutes acceptable or unacceptable social media use. •

Students must not promote illegal drugs, illegal activities, harassment or violence.

Students should state/post only what they want the world to see. Imagine your family, the teachers, and the administrators visiting your social media. Essentially, once a student shares something it is likely available after he/ she removes it from the social media and could remain on the internet permanently.

Students should be cautious when they use exaggeration, colorful language, guesswork, derogatory remarks, humor, and characterizations. It is difficult for readers to determine the seriousness of the statements/ posts.

2. REGULATIONS Students are responsible for their own behavior when communicating with social media and will be held accountable for the content of the communications that they state/post on social media locations. Use good judgment.

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2. DEFINITIONS

Students should avoid web pages that are known to contain, or may contain, spyware, adware, spiders, bots, crawlers and other infections that may be placed on their social media and computer to obtain personal information, breach security, and cause various technology problems.

TUITION: Payment for instruction and any other cost not otherwise excluded from the refund by these regulations

Students should stay informed and cautious of new problems in the use of social media.

tered at the college

Students must comply with the rules that have been established by CBBC Career College’s social media policy or possibly face the following consequences:

i. Verbal warning from Campus Manager

STUDENT: Full- and part-time students currently regis-

REFUND: The monetary value paid to CBBC Career

College that must be returned to the payee as stipulated by the Private Career Colleges Act – Regulations 2016

ii. Loss of computer privileges with respect to

3. Except as otherwise provided in the Act or these regulations, neither of the following is refundable:

iii. Warning letter permanently placed in the

3.1 A student application fee

iv. Suspension from attending classes for a

3.2 A student registration fee

non-academic content student’s file

fixed period as determined by the Campus Manager

v. Dismissal from the program vi. Permanent expulsion from CBBC Career College

Note: In all cases the offending student will be asked to remove offensive social media content, and failure to do so will result in one or more of the aforementioned consequences.

TUITION REFUND POLICY 1. INTRODUCTION CBBC Career College is committed to its students and understands that post-secondary education can leave a financial burden on learners. For this reason CBBC Career College has in place a fair tuition refund policy in place to mitigate any monetary liability that a student may have should they decide to leave a program early.

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CBBC CAREER COLLEGE STUDENT HANDBOOK & POLICY GUIDE

4. A tuition refund is subject to all of the following conditions: 4.1 The student registration fee credited to the student’s tuition fee under subsection 51(2) must be deducted from the refund; 4.2 The college may deduct from the refund non-recoverable fees already paid by the college on behalf of the student; 4.3 Except as provided in subsection (5), the college may deduct from the refund the cost of any program material provided to the student, in an amount not exceeding the cost to the college of the material. 5. Clause (4.3) does not apply to a refund payable to a student who returns all of the program material to the college unopened or as issued no later than 5 business days after their end of enrolment. 6. For a student whose end of enrolment occurs before the program begins, the college must refund to the student or third-party sponsor all tuition paid.


7. Unless otherwise provided in the Act or these regulations, for a student whose end of enrolment occurs after the program begins but before the program ends, the operator must refund tuition to the student or third-party sponsor in accordance with the following table: (see below) PERCENTAGE of Hours of Program Delivered to End of Enrolment

REFUND (minus any registration fee credited to tuition under subsection 51(2)

Program under 12 weeks 0 - 50%

Any tuition paid for 2nd half of program

> 50% – 100%

None

Program 12 weeks or longer 0 – 25%

Any tuition paid for the 2nd, 3rd, or 4th quarters of the program

> 25% – 50%

Any tuition paid for the 3rd or 4th quarters of the program

> 50% – 75%

Any tuition paid for the 4th quarter of the program

> 75%

None

8. A tuition refund referred to in subsection (7) must be calculated in accordance with all of the following: 8.1 The total tuition amount for the program must be divided by the number of hours in the program as approved, and the amount of paid tuition must be calculated beginning with the first hour of the program as delivered and then counting forward; 8.2 The number of hours of the program as delivered must be counted as the program or module hours delivered according to the attendance register for the program as at the end of enrolment, not the number of hours the student actually attended; 8.3 The number of hours of the program as delivered must include all of the following: •

The theoretical, practical and experiential instruction approved for the program;

Any allotted time included in the program for lab work or additional training such as on-the-jobtraining, skills training or experiential learning, as specified in the program approval;

Any rounding of the number of hours of the program as delivered must favour the student or third-party sponsor.

9. A college, at the operator’s discretion, may refund tuition in an amount higher than the amount calculated under subsections (7) and (8). 10. No later than 30 days after the end of enrolment of a student to whom a tuition refund is payable, the refund must be paid and a copy of the calculation made under these regulations provided to the student. 11. A disagreement between the college and student with respect to the calculation of a tuition refund must be referred to the Director for a final decision. 28


CANNABIS USE POLICY 1. PURPOSE 1.1 CBBC Career College is committed to providing a safe and healthy workplace and learning environment. This commitment means that CBBC Career College will provide a Cannabis-free setting to all of its students, faculty, management personnel, staff, contractors, and visitors. CBBC Career College will continue to abide by federal and provincial legislation, and all municipal by-laws which govern its jurisdiction. 2. SCOPE 2.1 CBBC Career College is aware of the hazards of cannabis use, whether by consumption or by smoking, and through exposure to second-hand smoke, fumes, and vapours emitted from various devices and means. 2.2 This policy applies to all on-site CBBC Career College employees, students, contractors, and visitors, and also applies to all occupants of any vehicle driven while on CBBC Career College business. 2.3 This policy applies to all personnel as 1.1 above while attending any CBBC Career College sponsored event, or while on paid duty at an off-campus location. 2.4 Within the scope of this policy, cannabis use is defined as: Smoking, inhaling, vaping, eating, or otherwise consuming cannabis - including pot, marijuana, and other synonyms that include cannabis as an ingredient. 3. POLICY 3.1 The use of cannabis is strictly prohibited within the scope of this policy except in cases where cannabis is prescribed by a medical doctor, whereby the following strict guidelines must be adhered to: 29

CBBC CAREER COLLEGE STUDENT HANDBOOK & POLICY GUIDE

i.

A note from a medical doctor must be brought in and approved by the campus manager, stating that the cannabis is a medical prescription AND that it must be consumed during the hours that the student would normally be attending classes.

ii. The use of cannabis as prescribed by a medical doctor must not infringe on the rights of other students, eg. students who have allergies to scents, etc. iii. Where a student appears to be intoxicated or otherwise “high,� that student will not be allowed to attend classes. iv. Under no circumstance will a student be allowed to operate or otherwise use a dangerous instrument, as determined by their instructor, if that student has consumed medically prescribed cannabis. 3.2 No person shall grow cannabis on any CBBC Career College campus. 3.3 Delivery of cannabis to any CBBC Career College campus is strictly prohibited. 3.4 Cannabis edibles and consumables will not be available for sale on any CBBC Career College campus. 3.5 This policy will be strictly enforced and violation of this policy may result in expulsion or termination.


QUESTIONS? contact info@cbbccareercollege.ca 30


Profile for CBBC Career College

CBBC Career College Student Handbook 2020-21  

CBBC Career College Student Handbook 2020-21  

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