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3805 West Chester Pike • Suite 100 Newtown Square, Pa. 19073 610.355.2000 •

Our Health Ministry: Catholic Health East Sponsors Congregation of the Sisters, Servants of the Immaculate Heart of Mary Scranton, Pennsylvania


Catholic Health East is a community of persons committed to being a transforming, healing presence within the communities we serve.

Franciscan Sisters of Allegany Allegany, New York

To effect this mission:

Hope Ministries Newtown Square, Pennsylvania Sisters of Charity of Seton Hill Greensburg, Pennsylvania

• We treat all persons whom we serve and with whom we work with respect and compassion, calling forth their best human potential;

Sisters of Providence Holyoke, Massachusetts Sisters of St. Joseph St. Augustine, Florida Sisters of Mercy of the Americas:

• We provide a full range of services that support healthy communities, including quality medical care and holistic approaches to healing body, spirit and mind;

Mid-Atlantic Community Merion, Pennsylvania New York, Pennsylvania, Pacific West Community Buffalo, New York Northeast Community Cumberland, Rhode Island South Central Community Belmont, North Carolina

• We collaborate with others who share a common mission and vision;

Catholic Health East Regional Health Corporations and Joint Operating Agreements

• We continually seek ways to assure access to services to persons most in need;

BayCare Health System Clearwater, Florida Catholic Health Buffalo, New York

• We identify and develop leaders in Catholic health ministry; and

Holy Cross Hospital Ft. Lauderdale, Florida

• We advocate public policies and initiatives, particularly those in the area of healthcare, that ensure quality of life for all.

Lourdes Health System Camden, New Jersey Maxis Health System Carbondale, Pennsylvania Mercy Community Health West Hartford, Connecticut Mercy Health System of Maine Portland, Maine Mercy Health System of Southeastern Pennsylvania Conshohocken, Pennsylvania Mercy Hospital Miami, Florida Mercy Medical Daphne, Alabama Pittsburgh Mercy Health System Pittsburgh, Pennsylvania Saint Joseph’s Health System Atlanta, Georgia Saint Michael’s Medical Center Newark, New Jersey Sisters of Providence Health System Springfield, Massachusetts St. Francis Hospital Wilmington, Delaware St. Francis Medical Center Trenton, New Jersey St. James Mercy Health System Hornell, New York St. Joseph of the Pines Southern Pines, North Carolina St. Mary Medical Center Langhorne, Pennsylvania St. Mary’s Health Care System Athens, Georgia St. Peter’s Health Care Services Albany, New York

Catholic Health East Supportive Health Corporations Allegany Franciscan Ministries, Inc. Global Health Ministry Stella Maris Insurance Company, Ltd.




Inspired by our Mission and committed to our Core Values, Catholic Health East will achieve excellence in all we do, creating a system that empowers communities and individuals to achieve optimal health and quality of life.

Reverence For Each Person We believe that each person is a manifestation of the sacredness of human life.

Community We demonstrate our connectedness to each other through inclusive and compassionate relationships.

Justice We advocate for a society in which all can realize their full potential and achieve the common good.

Commitment To Those Who Are Poor We give priority to those whom society ignores.

Stewardship We care for and strengthen the ministry and all resources entrusted to us.

Courage We dare to take the risks our faith demands of us.

Integrity We keep our word and are faithful to who we say we are.

Catholic Health East Community Benefit Annual Report 2010

Message from...

Sponsors Council

Sr. Barbara Wheeley, R.S.M. Coordinator, CHE Sponsors Council

Dear Friends and Colleagues, The year 2010 was marred by several unforgettable natural and manmade disasters that tested the limits of human endurance, as well as the power of healing. The January 12 earthquake that devastated Haiti resulted in enormous loss of life and destruction of entire towns. Brick by brick … and life by life … volunteers from all over the world—including many from throughout Catholic Health East, organized by our own Global Health Ministry—supported the recovery effort. CHE is leading the effort to rebuild Hospital St. Francis de Sales, which was destroyed by the earthquake. CHE is contributing $1.1 million and an additional $500,000 has been raised by GHM. In April, a massive oil spill in the Gulf of Mexico threatened an environmental and economic disaster of unprecedented proportions. In the ensuing weeks, thousands of people near and far volunteered to help contain the oil spill, clean beaches, scrub fragile vegetation and save wildlife. In October, we awoke to the heartbreaking news that 33 miners in Chile had become hopelessly trapped nearly half a mile below the earth’s surface due to a mining accident. In developments that inspired the world, the men survived underground in oppressive conditions for 69 days while a Herculean, multi-national

Dennis A. Fitzpatrick Chairperson, Board of Directors, Catholic Health East

rescue effort was launched and successfully implemented. The three unforgettable events described above transpired in full view of the entire world, with television crews covering every move and every development. They were the top stories in every newscast. Compelling images are seared into our collective consciousness. Tears of sadness and joy were shed across the globe as the riveting storylines evolved. While these major events deservedly received enormous publicity, there are gripping stories within our own health care ministry of tragedy and faith, of heartbreak and hope, of sorrow and joy. There are no reporters capturing these events … no cameras recording every action … no articles or blogs broadcasting the details. But while these stories occur without fanfare and on a much smaller scale, they are no less compelling and no less important. Throughout CHE, there are wonderful programs and services and clinicians and colleagues and volunteers who every day make a difference in the lives of people who live at the very margins of our communities. People like Yvonne, whose medical problems left her jobless and homeless. And Sandra, whose life was spinning out of control after she lost a daughter in a terrible accident and turned to narcotics and alcohol to dull the pain. And Lonnie, a child who was physically and emotionally traumatized by domestic violence. For the fifth consecutive year, Catholic Health East’s Community Benefit Annual

Judith M. Persichilli President & CEO, Catholic Health East

Report shines a spotlight on individuals like Yvonne, Sandra, Lonnie and others who have faced life-altering situations and who have been helped by the extraordinary efforts of some very special people throughout our ministry. Their stories won’t be featured on CNN or profiled in USA Today … but our hope is that readers of our annual report will be inspired by the fact that one caregiver or one volunteer can make an enormous difference in the life of a person or family in need. CHE’s 2017 Vision is focused on delivering compassionate, holistic, person-centered care to all … including those who lack adequate access and resources. To help reach out to those most in need, the CHE family collectively provided over $338 million in community benefit programs and services in 2010 … the greatest amount in our history. Our Mission compels us to find new and creative ways to continue to meet the growing needs of those who are poor and underserved in our communities. Our 2010 Community Benefit Annual Report provides readers with a representative sampling of how these needs are being met throughout our ministry. We are grateful to the women religious whose congregations came together 13 years ago to form Catholic Health East; it is the legacy and ongoing support of these Sponsors that continues to light our way. We also thank our board members, colleagues, physicians, volunteers, auxilians, donors and community partners for their dedication and commitment in helping us to be a transforming, healing presence in the communities we are privileged to serve.

Catholic Health East Community Benefit Annual Report 2010


Commitment to Those Who Are Poor Lourdes Health System

Clinic Keeps Jose was fired after a motorcycle accident left him unable to perform maintenance duties at an apartment complex. Maria wants to return to the workforce after raising her family. What do these people have in common? Each has a chronic health condition that requires frequent visits to the doctor; but each of them lacks the health insurance coverage that would ensure access to care. Fortunately, they discovered Community Health Practice (CHP), Lourdes Health System’s free clinic for the uninsured. “They’re angels,” said Maria, 51, a former postal worker with back pain and nerve damage. “They parted the skies for me. CHP is a godsend.” Founded in 1998, CHP is committed to improving the health care of low-income working families and high-risk populations. The practice,

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Volunteer CHP physician Vincent McDermott, M.D., helps relieve Maria’s back pain.

open one night a week on the campus of Our Lady of Lourdes Medical Center, (Camden, N.J.), provides primary and specialty care to patients until they can acquire health insurance through employment, government or other means. While the patient population is usually short term—many qualify for Medicaid—2010 witnessed a swell of nearly 360 new patients, victims of the recession. This year, new patients have included police and firefighters laid off by the City of Camden. “If they didn’t receive treatment here, many would go straight to the ER, which is costly to the system,” said Michael Dixon, program coordinator. CHP’s volunteer roster includes 40 doctors, nurses, aides, translators and

They’re angels. They parted the skies for me. CHP is a godsend. —Maria

Catholic Health East Community Benefit Annual Report 2010

other professionals. Services provided include specialty care such as endocrinology and cardiology. Staff members treat more than 30 patients each clinic night, as well as hold health screenings throughout the community. “We see the whole array of chronic illnesses, including high blood pressure, diabetes, chronic pain, asthma, obesity and mental health issues,” explained Vincent McDermott, M.D. Jose, 22, was a month away from becoming eligible for his employer’s health insurance plan when he was involved in the motorcycle accident that shattered his right leg and left him in near-constant pain, unable to work. “The surgeon told me to find a doctor. I came here and they quickly helped me,” he said.

Commitment to Those Who Are Poor Mercy Community Health

Trees “I’m actually comfortable here. I wouldn’t have ever imagined that. But I look around, and there’s a lot of opportunity,” said Sandra from a community room at Marshall House, the Salvation Army’s family shelter in Hartford, Conn. Last fall, Sandra, mother of a 10-year-old boy and 20-month-old girl, lost her Section 8 voucher. After a brief stay in a shelter, she found a job and an apartment. Unfortunately, within weeks of securing employment as a CNA, she lost the job. Unable to pay rent, she was homeless for the second time in a matter of months. “Being here makes five different places my daughter has lived since she was born,” Sandra said. “She needs someplace stable. It’s time for us to have a home.” For Sandra, Marshall House is a first step; it provides a clean, semi-private room, three daily meals, budgeting workshops—even a counselor to prepare her for the next day’s job interview. “When they told me day care was provided, I almost cried,” she said.

Sandra and daughter Sanara relax at Marshall House.

“It’s hard to look for employment and housing when you are taking care of a child.” The Salvation Army relies on the generosity of corporate and individual donors and initiatives like Mercy Community Health’s annual Mercy Giving Tree Program in order to provide families with supportive resources. Each December, MCH sends out a call for winter outerwear, toiletries and towels. Colleagues, visitors, residents and clients bring in items and deposit them in baskets at the entrances of Saint Mary Home and The McAuley. “What is particularly moving is that sometimes residents who may be transitioning from homelessness themselves will receive two bars of soap or boxes of Kleenex from a family member,” said Sr. Maureen Reardon, R.S.M., Ph.D., senior vice president for

mission and compliance at MCH. “They’ll donate one to the Mercy Giving Tree Program, telling us that they wish they could give more.” The goods are sorted, blessed at MCH’s Homeless Persons’ Memorial Day prayer service, and then delivered by The McAuley’s drivers to Marshall House and other agencies. “I feel like someone cares about us. Because of everything provided, I am safe, warm and fed,” said Sandra about the Mercy Giving Tree Program. “What may seem little to someone is big to someone like me. I feel privileged.” Sandra is grateful for Marshall House and the Mercy Giving Tree Program. “We could’ve been sleeping in my car,” she added. “But we’re in the best family shelter around, and thanks to Mercy Community, we have a real chance to get established.”

We’re in the best family shelter around, and thanks to Mercy Community, we have a real chance to get established. —Sandra

Catholic Health East Community Benefit Annual Report 2010


Commitment to Those Who Are Poor Mercy Hospital


For Marbelly, daily routine had become a taxing challenge. The 38-year-old Nicaraguan native, residing in Miami and cleaning houses for a living, was suffering from wrenching pain in her hips. Even the simplest tasks, like walking from room to room, had become nearly impossible. Marbelly was suffering from a degenerative form of arthritis that had gone untreated since childhood. Forced to use a cane, she was in great need, but was without the means to pay for proper care. Dr. Carlos Lavernia, medical director of the Orthopaedic Institute at Mercy Hospital, learned of Marbelly’s story and immediately referred her to the St. John Bosco Clinic in Northwest Miami-Dade, Fla., which facilitates free primary and specialty care to

Marbelly received the surgery she needed thanks to Mercy Hospital and St. John Bosco Clinic.

uninsured and underserved adults and children. “When it gets past a certain point, patients suffering from this disease can’t even sleep at night—the pain is so bad,” said Dr. Lavernia. With the assistance of administrators at Mercy Hospital, Dr. Lavernia moved quickly to treat Marbelly, replacing both of her hips. “Without the support of Mercy Hospital and individuals like Sister Edith Gonzalez, assisting Marbelly in this capacity could not have been accomplished,” he said. Sr. Edith, vice president of mission integration at Mercy, helped clear the path for surgery and Mercy Chief of Anesthesia Dr. Solomon Imiak and Chief

I am so grateful I am able to walk without pain. I thank God.

Community Benefit Annual Report 2010


of Radiology Dr. Mark Kravetz donated their services. Dr. Lavernia, who is a volunteer with Operation Walk—a not-for-profit medical services organization, providing free surgical treatment of bone and joint conditions for patients in developing countries—even secured the donation of hip implants from Zimmer Corporation, a creator of personalized joint replacement technologies. Marbelly, who spent two weeks in post-surgery recovery at Mercy, is now able to walk pain-free. “It’s a blessing to be able to perform these life-changing procedures, especially through the support of Mercy Hospital,” said Dr. Lavernia. “I am so grateful I am able to walk without pain,” said Marbelly, holding back tears. “I thank God.”

Commitment to Those Who Are Poor Saint Michael’s Medical Center

Ope Jwyanza could barely stand without experiencing intense, shooting pain in his knee. Despite a regimen of therapeutic shots and physical therapy, the 54-year-old soon found that he could no longer perform his work as an automotive mechanic. He lost his job and, as a result, lost his health insurance. “I was living in constant pain,” said Jwyanza, “and I didn’t know how I would pay for knee surgery.” That’s when Jwyanza heard about Operation Walk—Newark, a program at Saint Michael’s Medical Center in Newark, N.J. Operation Walk provides life-changing hip and knee replacement surgery for low-income patients without health insurance. Many of these patients require wheelchairs or live in crippling pain. Some are clinically challenging patients with chronic diseases such as diabetes, HIV and/or hemophilia. Just before Thanksgiving, Jwyanza, who attributes the origin of his knee

Jwyanza continues his physical therapy after receiving a minimally-invasive partial knee replacement at Saint Michael’s.

damage to an old basketball injury, received a partial knee replacement thanks to an innovative robot-assisted procedure available nowhere else in New Jersey. Chief of Orthopedics Dr. Richard Boiardo performed minimally invasive MAKOplasty® surgery, which targets only the diseased portion of the knee, sparing healthy tissue and reducing blood loss, complications and recovery time. Dr. Boiardo based his establishment of Operation Walk—Newark on the work of his friend and mentor, Dr. Lawrence Dorr, who founded the national program. Early in 2010, Dr. Boiardo traveled to Vietnam on an Operation Walk medical mission, and he recognized a need closer to home for a charitable initiative to bring joint replacement surgery to the uninsured and underserved.

“Programs like this one bear witness to our mission to serve as a transforming, healing presence in our community,” said Corinne Francis, vice president of mission integration for Saint Michael’s, who praised Operation Walk as an example of the hospital’s commitment to both its own core values and to those of Catholic Health East. Jwyanza left the hospital the day after the surgery, but he has been returning regularly to exercise his leg at the hospital’s physical therapy department. His therapist, Adekunle Oyesile, expressed confidence that Jwyanza will recover quickly. “I see a lot of people before their surgeries. Just to walk or reach down and pick up something, is a struggle,” Oyesile said. “Jwyanza is gaining strength and flexibility every day. It is very fulfilling to play a part in his rehabilitation.”

When I am back on my feet, I want to come back and volunteer at Saint Michael’s.

Jwyanza said he wants to find a way to repay the hospital for the gift of mobility that he received.


“When I am back on my feet,” he said, “I want to come back and volunteer at Saint Michael’s.”

Catholic Health East Community Benefit Annual Report 2010


Community Allegany Franciscan Ministries

On Lissa was 23 when she was diagnosed with schizophrenia five years ago. She had graduated from college and was working for a cruise line when she was first hospitalized. Lissa struggled to accept her diagnosis and come to terms with how her illness had impacted her life. Lissa, unable to work, was searching for an opportunity to connect in a purposeful way with other adults living with mental illness. Fortunately for Lissa, The Key Clubhouse of South Florida was about to open its doors in downtown Miami. This new psychosocial rehabilitation program was launched by a capacity building grant from Allegany Franciscan Ministries (Palm Harbor, Fla.). This funding was crucial in jumpstarting The Key Clubhouse and served as a catalyst to leverage additional funds from the community.

Lissa works alongside staff member Angel Valladares on a variety of business tasks. The Key Clubhouse also helped her secure a part-time position at a real estate law firm.

The mission of The Key Clubhouse is to afford individuals whose lives have been disrupted by mental illness the opportunity to recover meaningful and productive lives through reintegration into the community and the workplace.

Lissa had the opportunity to share her talents, skills and abilities with other clubhouse members. She developed a greater sense of self-confidence and practiced teamwork skills necessary to ensure success in the workplace.

“I felt the world was lost and I wanted to interact with others struggling with the same issues. I wanted to find others who could understand the world of my illness and who could relate to my reality,” said Lissa. “The Key Clubhouse provided me with a friendly, welcoming environment where everyone is respected and no one is judgmental.”

The Key Clubhouse assisted Lissa in securing a part-time position in a real estate law firm where her employer reports that she is doing an excellent job.

At The Key Clubhouse, Lissa participated in a structured day, working alongside staff on a full range of business tasks.

“My dream is to accomplish what God has planned for me and to actualize my full potential. I’m grateful to The Key Clubhouse as it continues to support me in this endeavor and on my road to recovery,” Lissa said.

The Key Clubhouse provided me with a friendly, welcoming environment where everyone is respected and no one is judgmental.


Catholic Health East Community Benefit Annual Report 2010


Community Global Health Ministry


This portion of the Prayer of St. Francis is a concept that resonates in the hearts and souls of everyone who has ever had the opportunity to do something special for someone else. The story of Volonte, a young Haitian boy, abounds with those who have “received,” who have been blessed over and over in their efforts to help Volonte. What follows are a few quick glimpses into Volonte’s life this past year. Volonte and his family live in the densely populated Delmas neighborhood of Port-au-Prince, Haiti where the people looked with pride at the full block that had been devoted to a community park and soccer field. Matthew 25, a guest house sponsored by the U.S. Parish Twinning organization, sat next to the soccer field and the Americans living there are considered very good neighbors. January 12, 2010 was an ordinary day in Delmas until just before 5 p.m. In less than one minute, Volonte’s life and the lives of his family and everyone in Port-au-Prince were

Russell Newkirk, M.D., a Global Health Ministry volunteer, visits with Volonte at St. Peter’s pediatric ward.

changed forever. Tranbleman tè! (Haitian Creole for ‘earthquake’.) The earth groaned from deep inside, and it was this deep groaning sound that will never leave the memory of those who lived through that day. Volonte and his family did survive, but their home did not, nor did the homes of most of their neighbors. After the earthquake, over 5,000 people gathered on the soccer field, the only open space where buildings could not fall during the relentless aftershocks that held the city in terror for months. Little by little the people of Delmas pulled sheets, table cloths, tarps, whatever they could find and gathered branches and built a Tent City. While about half of the families have been relocated to temporary housing, Volonte’s family still remained. And a second disaster was occurring inside Volonte’s body. Cancer had taken over his cells and left him paralyzed.

There is no way to measure the good he has accomplished in his short time at St. Peter’s.

On November 20, Global Health Ministry volunteers visited Volonte after caring for cholera patients in Haiti. The team was immediately captivated by his extraordinary spirit and sense of hope. Not willing to dismiss his case as hopeless, Russell Newkirk, M.D., a pathologist from St. Peter’s Hospital in Albany, took a small piece of the tumor on Volonte’s knee, preserving it in two ounces of vodka to bring home for a biopsy. Based on test results that indicated that treatment may help, Volonte came to St. Peter’s pediatric ward. He was “twinned” with a Haitian-American family in Albany who, along with Dr. Newkirk and many of the St. Peter’s staff have accompanied him in his journey. In a few short weeks he gained 25 pounds and completed a regimen of chemotherapy treatment. Everyone who has met Volonte tells the same story—that they have been blessed by this young boy and his spirit. There is no way to measure the good he has accomplished in his short time at St. Peter’s.

Catholic Health East Community Benefit Annual Report 2010


Community Mercy Health System of Maine


Among the several community-based programs offered through the Mercy Health System of Maine is Gary’s House, a hospitality residence for families of patients staying at local hospitals. In today’s difficult economy, Gary’s House offers nine bedrooms for families to stay at a nominal cost of $15 a day. The home is an oasis for those struggling with a health care crisis that also often creates financial challenges. Gary’s House was so important for Tim’s family. As his brother Jim faced the final stages of his two-year battle with lung cancer, his family was able to stay at Gary’s House, just across the street from Mercy Hospital on State Street in Portland. Jim needed his family by his side during his final days of the disease. Given that they lived some 125 miles away, Gary’s House provided an ideal place to rest and restore themselves. “In the simplest of terms, the availability of Gary’s House allowed us to be a family during the most

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Above: Jim (center) with his family surrounding him at Eastern Promenade Park (from l to r): sisters Ellen and Susan, his mother Joan and Tim. Right: Newlyweds Christy and Jim after their wedding reception in 2009.

difficult of times,” said Tim. “Knowing we had a place to stay close by my brother removed a huge burden from the family.” At the end of a long day, it was comforting for the family to be able to talk, share, console or cry with the other guests of Gary’s House who were experiencing similar situations with their loved ones. The affordability of Gary’s House was important as it gave not only

Knowing we had a place to stay close by my brother removed a huge burden from the family.

Catholic Health East Community Benefit Annual Report 2010


Tim’s mother, sisters, and his wife Joyce the opportunity to be with Jim as often as possible; it also afforded the nieces and nephews the opportunity to visit their uncle as well. Last year, Gary’s House welcomed 553 families who had a story that was not dissimilar to the experience of Jim’s family. Occupancy increased 11 percent overall and the numbers continue to climb this year.

Community St. Mary’s Health Care System

Go When 47-year-old Bogart, Ga., resident Sharon lost her job of 18 years because of the recession, she lost more than her paycheck; she lost her health insurance too. Soon it was time for her annual mammogram, and having recently lost her mother-in-law to breast cancer, Sharon was keenly aware of the importance of preventive care. But with no insurance and no job, how could she afford it? She found the answer at a breast cancer awareness event hosted by a local Chick-fil-A restaurant. St. Mary’s breast health nurse Ashley Woodall and mammography technologist Lori Daniel told her about Athens Goes Pink, a new partnership to provide free mammograms to women without insurance. Sharon applied and got the mammogram she needed at St. Mary’s Women’s Imaging Center. Soon thereafter, she

Sharon (center) was able to participate in the Athens Goes Pink breast cancer screening program after talking with St. Mary’s breast health nurse Ashley Woodall (left) and mammography technologist Lori Daniel (right) at a community event.

also got peace of mind—no suspicious findings. “I was so thankful for that,” Sharon said. “It was such a blessing. The new equipment is much more comfortable and Lori was great; she was so gentle. It’s a great program for people who don’t have insurance.” Athens Goes Pink is a collaboration between Athens Newspapers Inc., St. Mary’s Health Care System and two other local providers. On Athens Goes Pink Day, St. Mary’s performed 38 free mammograms at a cost of nearly $8,000. Thirty-seven women had no significant findings; one was advised to receive follow-up care.

“All the women were very grateful,” said Jeff Brown, St. Mary’s executive director of radiology and cardiology services. “Some even called administration to thank us for our help. The event was so successful we are planning it again for 2011.” As a result of the organizing committee’s fundraising efforts, each provider received $2,000 to offset part of the cost of providing the free mammograms. St. Mary’s plans to use the funds to help update its computer-aided detection system. “We owe it to the women in our community to provide the best possible technology in the fight against breast cancer,” Brown stated.

It was such a blessing. It’s a great program for people who don’t have insurance.


Catholic Health East Community Benefit Annual Report 2010


Courage BayCare Health System


“When you hear you have cancer, the first thing you think about is, ‘Am I going to survive?’ You confront your mortality. Can you move past that or not?” admitted cancer survivor Dusty. With the help of Cancer Patient Support Services (CaPSS) at Morton Plant Hospital, part of BayCare Health System (Clearwater, Fla.), Dusty found that, yes, he can move past it. Begun in 1991, CaPSS is an innovative program that helps cancer patients and their families cope more effectively with the emotional and physical changes resulting from a cancer diagnosis. CaPSS treats the whole person—body, mind and spirit—and is the first and only program of its kind in Pinellas County, Florida. In 2010, CaPSS served approximately 5,000 individuals. CaPSS offers free services focused on education, counseling (both inpatient and outpatient), screenings, support groups and stress management. Dusty especially enjoys the Prostate Cancer Discussion Group and Qigong.

Above: Dusty (second from left) interjects some levity into the Prostate Cancer Discussion Group. Right: Qigong, led by counselor John Llauget, is a relaxing therapy for Dusty.

“For a long time I had the attitude that such groups were not necessary,” Dusty admitted. “I’m too tough. I don’t need that.” Witnessing family members coping with cancer changed his mind. He joined the Prostate Cancer Discussion Group in 2006. “We laugh a lot,” said Dusty. “It is a fun group. One individual said, ‘This is cancer. Why are you laughing?’ First of all, laughter is healing and secondly, we all survived. Why shouldn’t we laugh?” Licensed Counselor John Llauget explained, “We assess where cancer patients are with the illness—what they know and how they’re doing emotionally. We’re here to be an ally, to help them cope and there is no cost.”

I think the one message I could deliver to anyone is that you don’t have to deal with cancer alone. Sometimes you need more and it’s there.


Catholic Health East Community Benefit Annual Report 2010

” —Dusty

In 2001, the hospital added Qigong (pronounced chee-gung)—the ancient Chinese practice combining meditation, movement and breathing to enhance the natural flow of vital energy—to the menu of services offered by CaPSS. “Qigong has been around for thousands of years,” John explained. “It elicits a relaxation response and helps with the side effects of cancer treatment.” Dusty is an avid proponent of Qigong. “It is renewing,” he said. “There is an immediate effect. I feel calm, relaxed and empowered.” The CaPSS mission is to be a resource for information and counseling, to help patients cope and to have hope. Clinical care is not enough. Dusty can attest to that. “I think the one message I could deliver to anyone is that you don’t have to deal with cancer alone,” said Dusty. “Yes, you have friends and family, but sometimes you need more and it’s there.”

Courage Mercy Medical


Michael’s sister, Debbie, 55, had always been outgoing and vivacious. Their parents were in the restaurant business and Debbie followed in their footsteps. By the mid-1990s, Debbie opened Butch Cassidy’s Café, home of the famous Butch Burger, in Mobile, Ala. Butch Cassidy’s built its reputation for the best burgers in town attracting devoted locals and newcomers. Although patrons of Butch Cassidy’s loved the food, most claimed their loyalty because of Debbie’s welcoming spirit. In March 2010, Debbie called her brother Michael because she was ill and at the hospital for tests. Living five hours away, Michael with his wife Suzanne traveled to be by her side. Upon their arrival, they were horrified with Debbie’s diagnosis of advanced pancreatic cancer. Debbie’s cancer was so widespread that doctors gave her only weeks to survive. Devastated, Michael and Suzanne began the process of helping Debbie get her affairs in order.

Above: Debbie (left) with her best friend from middle school, Susan, pictured at the grand opening of Butch Cassidy’s Café. Right: Michael and Debbie celebrate Christmas in an early photo of the two together.

As the weeks passed, doctors were stunned by Debbie’s strength and will to fight. And as weeks turned into months, her medical bills mounted and eventually she had no resources left to cover her massive health expenses. Michael and Suzanne stepped in to help, eventually depleting their savings to cover Debbie’s hospital bills. As she continued to deteriorate, hospice care became vital and Debbie’s family prayed for help.

Debbie’s strength and faith were rivaled only by her beauty, enthusiasm for life and capacity for love. The lives of those she touched will never be the same.


“I knew the benefits of hospice and prayed that Debbie could have the best care available. Fortunately we were referred to Mercy Medical and Debbie was admitted into hospice as charity care,” said Michael. “Mercy is located on Mobile Bay, which was Debbie’s favorite place to be. We could feel God’s presence in every bit of her care. Mercy nurses attended to her even on their days off. Day and night, Mercy’s hospice team was there. They were the answer to our prayers.” Almost six months from the day she was diagnosed, Debbie passed away. Debbie touched so many lives and her restaurant continues today to pay tribute to her welcoming, warm spirit that patrons will never forget. “Debbie’s strength and faith were rivaled only by her beauty, enthusiasm for life and capacity for love. The lives of those she touched will never be the same,” said Michael.

Catholic Health East Community Benefit Annual Report 2010


Courage St. Mary Medical Center


Barely 19 years old and caring for her six-month-old daughter, Adaliz had struggled to find somewhere to live after being told to leave her family home. The single mom moved from place to place, sleeping on the couches of relatives and friends, always worrying about overstaying her welcome and finding a clinic for her daughter. When she applied and was accepted into St. Mary Medical Center’s (Langhorne, Pa.) transitional housing program, she allowed herself to hope for a better future for herself and her daughter. She moved into one of the 20 apartments supported by St. Mary Community Ministries, which provides access to social services and quality medical care to those most in need.

Adaliz, sharing some quiet time with her two young daughters, finds stability and security in the apartment provided through St. Mary Community Ministries.

“When I came here about a year and a half ago, I was able to focus on us and what I had to do for us,” Adaliz said. “I started classes at the community college a few weeks after I moved in.” Her daughter receives comprehensive health care services at the St. Mary Children’s Health Center, and when Adaliz became pregnant last year, she received prenatal and maternity care at the Mother Bachmann Maternity Center. No one is turned away from care at St. Mary Community Ministries in Bensalem because of an inability to pay. Through the pregnancy and following the birth of her second daughter in December at St. Mary Medical Center, Adaliz continued her studies in culinary arts.

“Everyone at the Community Ministries really cares about us,” Adaliz said. “They gave me help and guidance. I learned how to do things on my own. They gave me the confidence, the push I needed. Without them, I wouldn’t have gone back to school.” St. Mary social worker Gwen LeJambre, who has counseled Adaliz since the day she applied for housing, recalls a terrified young girl coming from a chaotic and unstable environment. “This whole experience has been a constant journey for her. She’s gaining a sense of stability and the security of knowing her children are well taken care of,” said LeJambre. “Without these services, she would be struggling to survive. Now the whole world is open to her with opportunities.”

Everyone at the Community Ministries really cares about us. They gave me help and guidance. They gave me the confidence, the push I needed.


” —Adaliz

Catholic Health East Community Benefit Annual Report 2010

Integrity Pittsburgh Mercy Health System

roviding Hope

After losing a job and many homes because of addiction to alcohol and other drugs, Paul became homeless for three years. One night, while he lay asleep in his tent, Paul was severely assaulted and hospitalized. He had no medical insurance. The next day, the hospital discharged him with two dozen staples in his head, a fractured left temple, a stitched-up nose, a sandwich and the name of a Pittsburgh shelter. When Paul arrived at the shelter, there was no room for him. By chance, he met another man who was homeless and who accompanied Paul to the Light of Life Mission. During his year at Light of Life, Paul was diagnosed with depression. His case manager referred him to Mercy Behavioral Health (MBH) for outpatient services. Additionally, MBH helped Paul obtain copies of his birth certificate and Social Security card and assisted him in applying for benefits.

Paul at home at Mercy Behavioral Health’s Transition Lodge.

Paul wanted a safe place to live and a job. Mercy Behavioral Health helped Paul apply to its Fairweather Lodge program—a renowned psychosocial rehabilitation program that combines congregate living with collaborative employment. MBH, part of the Pittsburgh Mercy Health System and sponsored by the Sisters of Mercy, operates two Fairweather Lodges and one Transition Lodge—which provides a higher level of support to people early in their recovery and prepares them for the communal living environment. Since November 2010, Paul has made the Transition Lodge his home. There, he lives happily with six other individuals and works 20 hours per week as a custodian. Paul has also successfully completed reading, math

Copyright © Martha Rial. Used with permission.

and typing courses, and he continues outpatient treatment. In addition to staying clean and sober, Paul, 51, would eventually like to move from Transition Lodge to Fairweather Lodge, which would signal another important milestone in his recovery—affording him greater autonomy and placing him one step closer to his goal of independent living. Eventually, Paul would like to move to his own apartment and participate even more fully in the community. Paul credits Pittsburgh Mercy Health System for helping him to live a clean and sober life. “Since I have been with Mercy Behavioral Health, I feel the best about myself and my future that I have ever felt in my life,” said Paul.

Since I have been with Mercy Behavioral Health, I feel the best about myself and my future that I have ever felt in my life. —Paul

Catholic Health East Community Benefit Annual Report 2010


Integrity Saint Joseph’s Health System

S Yvonne came to Saint Joseph’s Mercy Care Services’ downtown clinic after a series of medical problems left her jobless and unable to afford basic health care. She lost her longtime job after five poisonous spider bites sent her to the emergency room and into months of recovery. Finally well enough to work again, she accepted a position with a security company that did not provide insurance. Yvonne continued to pay her medical bills out of pocket. Then Yvonne was diagnosed with a hyperactive thyroid and underwent radiation therapy. The treatment made her very ill and again she lost her job. This time she lost her house too. She was homeless.

Cynthia Pickard (left), a dental hygienist at Mercy Care, with Yvonne.

While in a shelter, Yvonne heard about Mercy Care Services. “I made an appointment at Mercy Clinic Downtown and I fell in love with the staff at my first visit. They listened and truly cared about me,” said Yvonne. Yvonne is currently on disability and in HUD housing and still can’t afford health care. Now, with Mercy Care’s help, she receives specialty treatment for her thyroid condition at a local hospital and Mercy Care takes care of her general health needs and provides medications for her hypertension and thyroid hormone replacement. Yvonne also receives her dental care at the clinic. “I had dentures that didn’t fit and wouldn’t stay in,” she said. “I always thought, if I had nothing else to

give, I could offer a big smile. But I was embarrassed to smile, afraid my teeth would fall out. Then Dr. Butler made me a bottom plate and adjusted my top one so everything fit just right!” In 2010, Saint Joseph’s Mercy Care Services celebrated 25 years of service. Sponsored by the Sisters of Mercy and Saint Joseph’s Health System, Mercy Care provides an integrated system of primary health and dental care, education and social services reaching thousands of persons in need throughout Atlanta each year. “Mercy Care has made me want to smile again,” said Yvonne. “Not just by fixing my teeth—which is wonderful—but by caring so much about me. God bless Mercy!”

Mercy Care has made me want to smile again. Not just by fixing my teeth—which is wonderful—but by caring so much about me. God bless Mercy!


Catholic Health East Community Benefit Annual Report 2010


Integrity St. Francis Hospital


Irma was born in Mexico and arrived in the United States in the early 1990s to an unfamiliar area. Her medical care started at the St. Francis Hospital Center of Hope in Wilmington, Del., where she was first diagnosed with diabetes. Irma and Raul, shown with their beautiful and healthy family, Alexander, Karen and Brisel. They have experienced the value of integrity with the care received at the Center of Hope.

The Center of Hope is a full-service family practice center which provides primary health care to medically underserved people in the community, with a special focus on the Latino community. A majority of the staff is bilingual and they understand and respect cultural differences.

pregnancy. They worked on a plan to switch from oral medication to insulin injections making it safer for the baby and requiring additional education. Her physician knew Irma was high risk and referred her to a specialist.

Irma spent many years learning about her condition—how to check her blood sugar, how nutrition impacts her diabetes and the importance of taking medication. The nurses and physicians at the Center of Hope worked with her to stabilize her diabetes and encouraged participation in her care.

“We gave her classes on diabetes and nutrition and gave demonstrations on how to use a glucometer and to self-administer insulin,” said Melissa Tribuiani, M.D., director, family practice at the Center of Hope. “She became very independent in her own health care and continued to show progress throughout her pregnancy.”

Shortly after that, Irma met Raul and eventually decided to start a family. Irma asked her physician about the relationship between diabetes and

Irma and Raul received assistance in applying for Medicaid, OB Medicaid and St. Francis financial aid. Through

We feel very comfortable coming to the Center of Hope. The doctors have always been very good to us and attentive to our kids as well.

” —Irma

charity care, Irma obtained education materials, diabetic supplies, insulin and teaching at no cost. This meant success in her care without worrying about expense. Irma referred to the financial, social, medical and medication help as a “one stop shop” and said the care was prompt and through. “We feel very comfortable coming to the Center of Hope,” Irma said. “The doctors have always been very good to us and attentive to our kids as well.” Raul also feels comfortable in the care at the Center of Hope. He remembers a time he was having trouble with a toe. “They took good care of me,” he said. The children have well child visits, vaccinations and sick visits. Irma said that the doctors tell them “everything on the front end” in addition to providing information about “future care.” Irma and Raul now have three healthy children and are very thankful to the St. Francis Center of Hope health care providers.

Catholic Health East Community Benefit Annual Report 2010


Justice Holy Cross Hospital


Following the worst earthquake ever to hit Haiti, Anne-Kerry, a 12-year-old amputee found that her stay in South Florida not only saved her life but gave her a new perspective on living life with her handicap. Anne-Kerry has lifted the hearts of those who have had the pleasure to serve her.

Anne-Kerry with her parents Darline and Jean Veniel and her brother Darvens.

The earthquake that struck Haiti in January 2010 left Anne-Kerry’s family alive but in urgent need of medical care. Fortunately, arrangements were made by their pastor to fly them to South Florida the following day. At a local community hospital, Anne-Kerry was taken straight to surgery. At 12 years old she went from a thriving, budding teenager to an amputee—a condition culturally frowned upon and shunned in her country. Anne-Kerry’s father, a school principal and his wife, a teacher, found

themselves homeless, unable to speak the language, and without the possibility of seeking employment. Overwhelmed and with no knowledge of how or where to access social services, the family once again reached out to their church and the Catholic community. Holy Cross Hospital Community Outreach (Fort Lauderdale, Fla.) was able to assist the family by securing safe housing at a local Christian shelter. Three months later, the medical subcommittee of the Haiti Relief Task Force (co-chaired by Community Outreach) received a call for help from a school social worker. She stated that she had a 12-year-old female student with an amputation living at a homeless shelter still using a wheelchair and not receiving physical rehabilitation.

I’m going to be okay ... I‘m still a normal girl.



Catholic Health East Community Benefit Annual Report 2010

Distressed at the injustice done to this youth and family, Anne-Kerry was immediately welcomed into care by Holy Cross Hospital’s outpatient physical rehabilitation program. During the ensuing relationship with this family, Holy Cross provided Anne-Kerry with outpatient physical therapy three times a week. Once muscle strength was regained, she was able to stand and was taught to ambulate independently. She has been able to fully participate in school and recreational activities—including summer camp! “I’m going to be okay … I‘m still a normal girl,” said Anne-Kerry. With her visa soon to expire, Anne-Kerry was overwhelmed with grief and angst at the thought of returning to her homeland. As such, her family has made plans to relocate to the Dominican Republic after completing the school year. She and her family now recognize that her hopes and dreams can still come true and the lives and hearts of Holy Cross colleagues have been inspired by this resilient youth and her family.

Justice St. James Mercy Health System

Mo Sandra’s story of recovery began in 1995, when the now 41-year-old suffered a disabling back injury which led to dependence on narcotics. Then Sandra and her children were in a car accident that killed her 7½-year-old daughter. Consumed by grief, guilt and a failing marriage, Sandra turned to narcotics and alcohol to dull the pain. In 1999 she gave birth to a son, Austin, but couldn’t adequately care for him, let alone herself. “I was using, drinking and didn’t care … I wasn’t being the mom I could be.” By 2009 Sandra’s dependency on narcotics and alcohol eventually led to the involvement of Child Protective Services. “Friends and family had to take care of Austin because I couldn’t function,” Sandra said. She was charged with

Sandra and her son Austin are happily reunited after she successfully completed inpatient treatment at MATCH.

neglect and lost custody, but still didn’t change her destructive lifestyle. “I kept using and missing appointments. I didn’t think I needed help … and eventually got arrested for not doing what I was supposed to do.” Sandra spent a week in jail where she detoxed without medical or behavioral assistance. “It was the worst thing I’ve ever gone through, except the death of my daughter,” she said. Upon release, Sandra went to the Mercycare Addiction Treatment Center of Hornell (MATCH), part of St. James Mercy Health System for inpatient care. “I was scared and thought nobody could relate to what I’d been through. But I listened,” said Sandra. “People

MATCH saved my life. I am better off today than months and years ago … and now I want to give something back.

said, ‘The counselors, doctors and nurses say you can get through this … give yourself a chance’. Then I heard someone else’s story who had done the same things. Through the counseling and daily reflections, I started to learn that I could recover. I could do this.” During her treatment, the MATCH staff provided additional volunteer hours so that Sandra and Austin could have supervised visitation. After successful completion of inpatient treatment, Sandra entered the MATCH outpatient program and is continuing her recovery with alternative medications for pain management. She now volunteers at a detox center, leads AA discussions, and is focused on helping others. Most importantly, she has regained custody of Austin. “MATCH saved my life. I am better off today than months and years ago … and now I want to give something back,” Sandra said.


Catholic Health East Community Benefit Annual Report 2010


Justice St. Joseph of the Pines

T Lonnie can recall when they first arrived at Serenity House, the Friend to Friend shelter for adults and children who have experienced domestic violence or sexual assault. “The kitchen was bright and sparkly and all the ladies were in there. They smiled and made my mommy laugh. It’s been a long time since I heard my mommy laugh,” said young Lonnie*.

Above: Lonnie was beaten by his dad and locked in a shed. When he first arrived at the shelter, he wouldn’t even speak. Right: The kitchen at Serenity House was renovated in 2010 by St. Joseph of the Pines. In late February 2011, a fire ravaged the shelter. Damage was extensive; but no one was injured and the newly renovated kitchen remained intact. At Friend to Friend, they believe an angel was protecting it.

The shelter is in a secret location and the residents’ identities are kept confidential to protect them from their abusers. This is where Lonnie and his mom came after a teacher noticed black and blue marks on Lonnie and referred them to Friend to Friend. Lonnie had been beaten and locked in a shed. He was so traumatized, he would not speak.

began talking about his pet cat and later, his feelings about the abuse he endured.

It wasn’t until volunteers from St. Joseph of the Pines (Southern Pines, N.C.) brought therapy dogs to the shelter that Lonnie opened up. He

The therapy dog program at St. Joseph of the Pines has been a blessing for young and old for many years. To understand this, you just have to ask Lonnie.

“This is a very typical response to the therapy dog program at St. Joseph of the Pines,” said Rev. Carl Naylor, the program director. “When the dogs arrive, we see the walls of pain crumble and people become visibly relaxed and open.”

The kitchen was bright and sparkly and all the ladies were in there. They smiled and made my mommy laugh. It’s been a long time since I heard my mommy laugh.



Catholic Health East Community Benefit Annual Report 2010

“Happy people brought their dogs for us to play with—that was the best part,” he said. And that was ‘the best part’ for the staff too! “Lonnie and his mother are now a Friend to Friend success story,” said Anne Friesen, executive director of Friend to Friend. “They live in a safe apartment away from the abuse. Lonnie is doing well at his new school and his mother has a job that allows her to be self-sufficient.” In 2010, St. Joseph of the Pines also renovated the kitchen of the shelter where Lonnie first remembers hearing his mom laugh. New granite counter tops, a new sink and new sparkling white cabinets were installed in the hopes of creating a cheerful place for families to cook together, enjoy fellowship, heal and yes … laugh. * Names have been changed to protect the identities of the individuals.

Reverence for Each Person Catholic Health

Su For the past 13 years, Marion has attended a Multiple Sclerosis (MS) Support Group held twice a week at Catholic Health’s Partners In Rehab center in West Seneca, N.Y. The group offers structured exercise in a supportive, caring atmosphere to help MS patients manage their medical conditions. At age 60, Marion moves easily from the elliptical machine, to the parallel bars, to the exercise bike, all under the watchful eye of the center’s physical therapists. To see her in action you would never know she has lived with MS for the past 20 years. There was a time, however, when she needed a wheelchair to get around and was concerned her independence was slipping away. Today, she credits her mobility and stamina to the exercise and support she gets from the Partners In Rehab staff and her fellow patients. “They’re

Marion practices exercises on the parallel bars under the watchful eye of Nancy Ogorek, physical therapist at Partners In Rehab.

like family,” said Marion, who is the informal den mother of the group, often counseling other MS patients on resources available in the community. “The therapists are wonderful. They provide individualized care to meet each patient’s special needs.” A firm believer in the principle of “use it or lose it,” Marion looks forward to her exercise time at Partners In Rehab and the socialization it provides. “Living with MS can be a challenge, but coming here is hope,” she said while practicing leg lifts on the parallel bars. “You have to set realistic goals and take small steps to reach those goals.”

We are the common thread that brings these patients together to support one another and share their MS struggles and successes.

The MS Support Group began in the mid-1990s following a request from the local Multiple Sclerosis Society to expand exercise/support groups in the Buffalo area. For patients like Marion, the program helps them maintain their independence and stabilize the progression of the disease. “This is a way for our associates to give back to patients who have ongoing physical therapy needs,” said Tom Coleman, PT, site manager of Partners In Rehab West Seneca. “We are the common thread that brings these patients together to support one another and share their MS struggles and successes.” Catholic Health operates five Partners In Rehab sites throughout Western New York.

—Tom Coleman, PT,

site manager of Partners In Rehab West Seneca

Catholic Health East Community Benefit Annual Report 2010


Reverence for Each Person Maxis Health System


Due to a fall, 56-year-old Joyce required surgery to repair her injured shoulder. After hospital discharge and receiving home health physical therapy she thought the greatest obstacles on the road to recovery were behind her. She was looking forward to regaining strength in her arm and willing to work as hard as she could to make that happen. Unfortunately, more obstacles were put in her path—financial as well as physical. Joyce has suffered from fibromyalgia and chronic fatigue syndrome for the past 12 years. She has also been diagnosed with severe depression. Due to these conditions and side effects from medication, Joyce is unable to work or drive. She receives disability and Medicare benefits.

“ 22

Joyce received treatment at Marian Community Hospital from D’Nan Nepa (left), physical therapy assistant and Chris Mattise, LPT, director of physical therapy, after having been accepted into the hospital’s charity care program.

When Joyce’s doctor recommended continuing physical therapy on an outpatient basis with the rehabilitation center that provided her home care, she learned that a down payment for all anticipated visits was required to be paid in full before treatment could begin. Even with Medicare paying for 80 percent of the cost, Joyce found herself among those who are underinsured. Additionally, she would need to rely on family members to drive her to a neighboring city to receive treatment. It was at that point Joyce was introduced to Nancy Davis, director of patient financial services at Marian Community Hospital (Carbondale, Pa.), who guided her through the eligibility process for the hospital’s Charity Care Program.

“It was great to find out about the Charity Care Program and to work with Nancy,” said Joyce. “Nancy was helpful and pleasant. If I had a question she would always call me back. When I spoke to her on the phone, I could feel how good a person she was.” Joyce’s physical therapy at Marian is progressing well. She is becoming stronger by the day. However, the empowerment she feels is not limited to the activity in her arm. “The staff treats me with respect. I believe God puts circumstances in my life for a reason. I remember when I was making money and would see people who were on food stamps being treated differently at the grocery store. I don’t know why people have to be that way. When I’m here, it’s never like that. I am treated as an equal,” stated Joyce.

It was great to find out about the Charity Care Program and to work with Nancy. When I spoke to her on the phone, I could feel how good a person she was.

Catholic Health East Community Benefit Annual Report 2010

” —Joyce

Reverence for Each Person Mercy Health System of Southeastern Pennsylvania

Di When Elliot was first diagnosed with Type 2 diabetes, his physician advised that it was not necessary to consult a dietitian and provided him with minimal information about the disease. So for more than five years, Elliot dealt with it as best as he knew how—with medication, by watching a little of what he ate and through some physical activity that he got while doing his job. That regimen seemed to help for the most part, but it did not prevent a serious episode of high blood sugar that landed him in the hospital. At that point, Elliot knew it was important to become educated about how to better manage his diabetes. He turned to the Diabetes Self Management Education (DSME) Program at Mercy Fitzgerald Hospital in Darby, Pa., part of Mercy Health System of Southeastern Pennsylvania. Launched in January 2010, the program is designed to help participants successfully manage all aspects of diabetes, including monitoring, medications, proper

Elliot (left) reviews information he learned from the Diabetes Self Management Education Program with Program Coordinator Linda Keller-Doyle, PTA, MS, who also helped him receive prescription assistance for insulin.

nutrition, physical activity, goal setting and problem solving, the disease process, and preventing, detecting and treating complications. The program consists of four weekly sessions.

He also received support from Program Coordinator Linda Keller-Doyle, who helped him apply for prescription assistance programs that provide him with free supplies of insulin.

“I liked the idea of coming to class with other people because you’re not overwhelmed with facing this disease alone,” said Elliot.

Most importantly, Elliot is more confident in controlling his diabetes. He is more selective with his food choices and portions and has a better understanding of the correlation between food and insulin.

Elliot did not have insurance, but completed the program with help from funds that fully covered the costs. He was the first to benefit from a fundraiser that Mercy Fitzgerald held earlier in the year to support its communities’ access to the DSME program.

“This program helped me realize that every little bit counts,” said Elliot. “Just by taking this course, I found that there is hope, that there are people who want to help me and that there are resources that can help me.”

This program helped me realize that every little bit counts. Just by taking this course, I found that there is hope, that there are people who want to help me and that there are resources that can help me.

” —Elliot

Catholic Health East Community Benefit Annual Report 2010


Stewardship Sisters of Providence Health System


When someone’s life begins a downward spiral, it’s difficult to say when the turning point comes that can offer new possibilities. For Bill and Lynnette, that moment came when they each began to receive assistance with enrolling for state-sponsored health insurance coverage from Mercy Medical Center’s Health Care for the Homeless Program, in Springfield, Mass. Rosemary Surdyka, R.N., and case manager Brenda Berge-Galloway are credited with guiding Bill and Lynnette through the process of applying for MassHealth and continuing to encourage them to seek the medical care it provides. A carpenter by trade, Bill became homeless when his alcoholism and depression prevented him from

Bill and Lynette (center) review paperwork with case manager Brenda Berge-Galloway (left) and Rosemary Surdyka, R.N. (right).

finding work. Although Massachusetts law requires residents to carry health insurance, Bill’s MassHealth coverage lapsed as his situation worsened. In Lynnette’s case, the back injuries she suffered in a serious car accident forced her to leave her job in retail management. Before long, she too was homeless and without health insurance. Navigating the MassHealth paperwork can be a daunting task, but with guidance from Rosemary and Brenda, Bill has received treatment for two broken ankles, heart issues and medical testing, while Lynette’s regular visits to a chiropractor have relieved much of her chronic back pain. Lynette also has new eyeglasses for the first time in five years. “If it wasn’t for Rosemary and Brenda helping me with MassHealth, I wouldn’t do it on my own,” said Bill. “It’s been

great and I’m moving forward with my life. I love the people at Health Care for the Homeless.” Mercy’s Health Care for the Homeless program is the largest provider of homeless health care services in Western Massachusetts. “The gains that Bill and Lynnette have made truly reflect the benefit of a multi-team approach in providing patient-centered care,” said Doreen Fadus, executive director of community health, Mercy Medical Center. In 2010, the program’s case management staff assisted Massachusetts residents with over 2,000 MassHealth encounters, including 370 new applications for the program, 298 reviews for eligibility, submission of change of address information and help enrolling with various health care providers.

The gains that Bill and Lynnette have made truly reflect the benefit of a multi-team approach in providing patient-centered care.


Catholic Health East Community Benefit Annual Report 2010

—Doreen Fadus,

executive director of community health, Mercy Medical Center

Stewardship St. Francis Medical Center


Antoinette is 80 years old and has lived within six blocks of St. Francis Medical Center (Trenton, N.J.) since 1957. She depends on her family to take her food shopping on a weekly basis. “When I read in the local paper that St. Francis would be holding ‘Wellness Wednesdays’ on their campus, I wanted to find out more about it,” said Antoinette. “I asked my niece, Rose, who works at the hospital and she explained that the purpose was to enhance the health of our community by providing access to healthy fruits and vegetables. In addition, I could have my blood pressure taken and talk with a health care professional about my own personal health needs.” The idea for the Farmers Market stemmed from a Community Needs Assessment which relayed that the urban area population does not have access to the healthy and nutritional

Above: Antoinette (right) and her niece, Rose, an employee of St. Francis for 37 years, look over the fruits from the weekly market. Right: (From l to r) Jerry Jablonowski, president and CEO of St. Francis Medical Center with Mary Jo Abbondanza, executive director of marketing and public relations, and Judee DeFiccio, of Pineland Farms at the very first ‘Wellness Wednesday’.

foods that would reduce the prevalence of obesity in adults and children. In an effort to address the issue, St. Francis collaborated with Judee DeFiccio of Pineland Farms, who provided the seasonal fruits and vegetables for sale to the local community. In addition, there were weekly tastings of homemade recipes for all who visited. “This reminded me of when I was young. My father had a garden in our backyard that produced all of our vegetables. He also had a fig tree, an apricot tree and even raised his own chickens,” said Antoinette. “We ate

what we grew on our own little piece of land. We shared with our neighbors and we ate nutritious foods every day. There was no fast food or processed foods.” Antoinette appreciates that St. Francis cares about the health of the community and hopes that the market will continue next summer. “I commend St. Francis for forming community partnerships that will enable us to be healthier,” said Antoinette. “I believe that their efforts to educate our population on the importance of good nutrition can make a difference in the lives of many.”

This reminded me of when I was young. My father had a garden in our backyard that produced all of our vegetables. We shared with our neighbors and we ate nutritious foods every day.


Catholic Health East Community Benefit Annual Report 2010


Stewardship St. Peter’s Health Care Services


Last September, when former drug and alcohol abusers celebrated their sobriety at the 20th Annual “Treatment Works” March in Albany, N.Y., Oscar lifted his hands and eyes to heaven and thanked God for his new life. Sober for more than three years and no longer homeless, Oscar, 44, was being honored with the 2010 Recovery Award. For him, it was another affirmation of how he has turned his life around. He thanks St. Peter’s for helping him get that second chance. “I had never been in a drug program before [but] I had never been homeless before,” said Oscar. Following a brush with the law, a case manager helped him find the Second Avenue Community Residence, a unique residential program operated by St. Peter’s Addiction Recovery

Oscar accepts the 2010 Recovery Award at the 20th Annual ‘Treatment Works’ March in Albany, N.Y.

Center (SPARC) in the heart of Albany’s impoverished South End.

SPARC also operates a year-round shelter in downtown Albany.

“I want to see people do better and every day we see people come here looking for that chance,” said Stephen Lape, the licensed clinical social worker who directs the Second Avenue program. It is one of several programs operated by SPARC that help homeless individuals and families.

For Oscar, St. Peter’s has helped him recover from drug abuse and homelessness and now he is giving back to St. Peter’s, working full time in the food services department.

In 2010, St. Peter’s expanded its investment and involvement in the fight against homelessness. SPARC helped 117 homeless individuals to move into subsidized apartments and other permanent housing. St. Peter’s was also part of a local partnership that won a highly-competitive federal grant to open a new program that assists homeless families affected by substance abuse and mental illness.

“Oscar is an exceptional employee who always goes above and beyond what is required,” said his supervisor and catering manager Theresa Benenati. “He is a true multitasker and someone who doesn’t need to be asked before he jumps in to help his colleagues complete an assignment.” Oscar, the guy who always greets you with a big smile and a sunny remark, knows it how it feels when someone helps you out.

Oscar is an exceptional employee who always goes above and beyond what is required [and] doesn’t need to be asked before he jumps in to help his colleagues complete an assignment.

—Theresa Benenati, catering manager


Catholic Health East Community Benefit Annual Report 2010

Cost of Care for the Poor

$ 103,049,390


Cost of Community Benefit Programs

$ 100,484,314


Unpaid Costs of Medicaid Programs

$ 135,279,938


$ 338,813,642


TOTAL Cost of Care for the Poor includes the cost of charity care granted in the provision of care for uninsured patients who qualify for free care, uninsured patients who qualify for discounts and low-income underinsured patients who qualify for discounted or forgiven charges for amounts that are the patient’s responsibility. Cost of Community Benefit Programs includes community health education such as classes, support groups, and self-help programs; community-based clinical services such as screenings, one-time or

occasional clinics, free clinics and mobile clinics; health care support services; cash, grants and in-kind goods and services donated without compensation; and volunteer service hours of health system employees. Unpaid Costs of Medicaid Programs includes shortfalls related to Medicaid, State Children’s Health Insurance Programs (SCHIP), public and/or indigent care (medical programs for low-income or medically indigent patients) and local and state government programs that reimburse health care providers for persons not eligible for Medicaid.

CHE’s 2010 Community Benefit information has been calculated and presented in accordance with the Catholic Health Association’s A Guide for Planning and Reporting Community Benefits.

Overview of Key Catholic Health East Services* Acute Care Hospitals

Number of Facilities 34

Staffed Beds 7,734

Long Term Acute Care Hospitals



Long Term Care (Hospital-Based & Freestanding Facilities)



Assisted Living Facilities



Continuing Care Retirement Communities



PACE Programs (Enrollees)



Psychiatric and Rehabilitation Facilities



Home Health/Hospice Agencies


1,711,320 visits

Medicaid Managed Care Programs


3 million (covered lives) *As of December 2010

en illm ulf ds l f- F e e Se N


Very often, we are moved to help others—we donate goods, we pledge funds, we join a cause—but sometimes these ‘fixes’ can only treat an immediate need, and are not always enough to make a long-term difference. When a person or a family becomes homeless, they suddenly find themselves thrust into a world of need that many of us can’t even imagine. When you don’t know where your next meal is coming from or where you will sleep at night, there is not much motivation left to plan ahead. Most do not have the tools necessary to begin to turn their lives around—computer, Internet access, e-mail or a phone to make or receive calls—all of which are critical today to conduct job searches and set up interviews. So how do they transition from homelessness to productive members of society if they cannot get back on their feet? Once a person has reached this point, it’s very difficult to climb above it without assistance.

Maslow’s Hierarchy of Needs Abraham Maslow, an American behavioral psychologist, defined the needs of people on an ascending scale of importance. His five-tiered hierarchy of needs has been widely-used in many fields of study, from psychology to sales and marketing. Maslow’s theory suggests that an individual’s most basic level of needs must be met before he/she will focus on higher level needs. Often displayed as a multi-level pyramid, in ascending order, these needs are:

Love/Belonging Needs Safety Needs Physiological Needs

s ed Ne sic Ba

“Give me your tired, your poor, your huddled masses … Send these, the homeless … to me.” —excerpted from The New Colossus by Emma Lazarus, inscribed at the base of the Statue of Liberty

al gic olods ych e Ps Ne

Esteem Needs



When assessing the needs of the homeless, our first considerations are physiological needs—survival. Food and shelter are the most basic of needs, without which a person cannot survive. Since those needs are immediate, many community organizations focus on providing meals, warm clothes or a place to sleep for the night. After all, it is only once these needs are met that a person can be motivated to satisfy a greater need. But this temporary ‘fix’ doesn’t alleviate the ongoing, increasing problem of homelessness. The homeless population is more likely to have difficulty finding and holding down a job, and getting their lives back together, if they don’t have a permanent, safe place to live. So one way to stop the cycle of homelessness and to help them transition back into society is an approach that combats homelessness starting at Maslow’s first tier—housing first!

Housing First “Give a man a fish; you feed him for a day. Teach a man to fish; you feed him for a lifetime.” —Chinese Proverb Since the colonial era there has always been a segment of the American population living without permanent housing. In the late 1860s, after the Civil War, and during the Great Depression of the 1930s, these numbers spiked. But it wasn’t until the 1970s, when a startling increase of people were forced to live on urban streets, that the term “homeless” entered the mainstream lexiconi.

Self-Esteem: Sense of personal worth and respect.

In response, the first and only federal legislation to address homelessness was signed into law in 1987. The McKinney-Vento Homeless Assistance Act included a number of provisions for the homeless that remain today—emergency shelters, transitional housing, job training, health care and education. The Act has been reauthorized over the years, most recently in 2009 with the signing of Homeless Emergency Assistance and Rapid Transition to Housing (HEARTH) Act.

Self-Actualization: Achieving your full potential.

Homelessness is one of the nation’s most serious social problems. Recent data reveals an

Physiological: Warmth, shelter and food. Safety: Protection from danger of threat. Love/Belonging: Relationships with others.


Catholic Health East Community Benefit Annual Report 2010

estimated 643,067 people experience homelessness in the U.S. each night; and an estimated two million were homeless at some point during the year. Thirty-seven percent are families—defined as at least one adult with at least one childii. While it is often the result of interwoven systemic and personal problems, the primary cause of homelessness among families is the growing gap between housing costs and income. The homeless are not just people we see living on urban streets. In fact, 44 percent of people who are homeless work at least part timeiii. Oftentimes, those who find themselves homeless are single mothers, women escaping domestic violence, or families who have fallen on hard times. Unfortunately, many families are just one paycheck away from losing their homes. Unemployment could leave them living in their cars, in garages or moving from place to place, staying with friends and family. Emergency shelters aren’t equipped for long-term solutions and landlords aren’t clamoring to offer a lease to a family who has lost their home. Housing First, sometimes called rapid re-housing, is an alternative to emergency shelters and transitional housing. Akin to Maslow’s theory, the methodology behind Housing First is premised on the belief that vulnerable and at-risk homeless families are more responsive to interventions and social services support after they are in their own housing, rather than while living in temporary facilities or housing programsiv. Even a short period of homelessness can lead to depression, mental illness and child neglect, creating a cycle that leads to an increasing number of families being homeless for months and sometimes years. With permanent housing, these families can begin to regain the self-confidence and control over their lives they lost when they became homeless.

CHE Ministries Seek to Prevent Homelessness Across CHE, our ministries are doing what they can to help individuals and families who find themselves facing homelessness. All of our facilities have programs and services for the homeless, the uninsured and underinsured and other at-risk populations. Service to the poor and underserved is rooted in the heritage of our original founding Sisters. Caring for the sick and economically poor has been the calling of the Sisters of Mercy of the Americas since Sr. Catherine McAuley founded the House of Mercy in 1831 to shelter, feed and educate women and children in Dublin. In 1843 the Sisters traveled to Pittsburgh to care for area immigrants, and went “into the streets” to care for the homeless. In 1880, they purchased a farmhouse on Terry Farm in West Hartford which later became Saint Mary Home. In addition, the sisters founded St. Peter’s Hospital, an orphanage and an industrial school for poor children in Albany. The Sisters of Providence tended to children, the elderly and sick immigrant laborers and mill workers in Holyoke, Mass. Within one week of their 1873 arrival from Canada, the Sisters welcomed an 11-year-old orphan boy into their newly established House of Providence. Young, single girls coming to work in the mill city had few safe places to stay and the Sisters began caring for the many orphaned children, a work that grew into Brightside Orphanage. The Franciscan Sisters of Allegany opened its first school in 1860. In 1883, they were called to Boston to staff St. Elizabeth Hospital. As their ministry spread, they began to open “settlement houses” for the immigrant poor, and became the first congregation of women religious to send Sisters to foreign missions. The Sisters of St. Joseph of St. Augustine traveled from France to Georgia in 1866 to care for African-Americans who were without work, shelter, health care or education.

By 1910, the Congregation of the Sisters, Servants of the Immaculate Heart of Mary opened 31 missions in Scranton, Pa. In 1888, they started St. Joseph Center, an orphanage. The Sisters ministered to breaker boys—

youngsters 10-14 years old who worked in the mines separating slate from coal—providing education in the evenings*. The Sisters of Charity of Seton Hill have always had a special abiding concern for the poor. Their work is rooted in faith and performed in simplicity and charity. Founded to create and staff schools, today they provide health and social service care to those in need. As we move toward a society that is rid of homelessness altogether, and there is a home for every person, our RHCs and JOAs continue to provide health care, meals and housing to those in need. A sampling of the outreach programs and services provided throughout CHE are highlighted on the next few pages. St. Anthony’s Health Care, part of BayCare Health System (Clearwater, Fla.), leased property to Boley Centers for Behavioral Health Care to provide affordable housing for the homeless. In September 2010, the Substance Abuse and Mental Health Services Administration awarded BayCare Behavioral Health a $1.75 million grant to launch the Veteran and Inebriate Program (VIP), which provides mental health and substance abuse treatment, medication management and crisis counseling for homeless veterans and chronic inebriates with behavioral health disorders. Catholic Health (Buffalo, N.Y.) has supported the Food Bank of Western New York as part of a three-year commitment program to assist the homeless. Catholic Health associates have collected more than six tons of non-perishable food items at site collection stations across the system. In addition, associates donated a total of $20,000 to the Food Bank. Holy Cross Hospital (Ft. Lauderdale, Fla.) began providing primary care services for the homeless through its mobile screening unit in 2010, providing more than 1,800 screenings and exams. In addition, Holy Cross also provided community support services through Meals on Wheels and in partnership with various Catholic charities, including The Shepherd’s Way, which provides housing solutions and family services to the homeless. Lourdes Health System (Camden, N.J.) participates in a monthly program at Joe’s Place—a space that Lourdes developed—which provides dinner for area homeless. Colleagues collected winter hats, scarves and gloves for a clothing drive to benefit Joe’s Place clients. Lourdes’ Intensive Care Nursery staff donated packages filled with toiletries, as well as coats, hats, scarves and gloves to the Camden Coalition of Healthcare Providers for distribution to the city’s homeless. Maxis Health System (Carbondale, Pa.) collected 550 pounds of food for its Thanksgiving Food Drive and invited colleagues

to participate in the Giving Tree at Christmas by bringing in winter items for the homeless. They collected coats and jackets, warm socks, hats, scarves and gloves. Maxis also participated in health fairs, providing screenings and flu shots for the uninsured. The Healthcare for the Homeless Clinic at Mercy Hospital, part of Mercy Health System of Maine (Portland, Maine), provides ancillary services and pharmaceuticals for the city’s homeless center. The HOME Team—Mobile Van Unit reached out to hundreds of homeless persons on the street, engaging them in services and programs to help get them off the streets. Mercy also expanded its McAuley Residence, which provides transitional housing for women and children.

Residents and colleagues of The McAuley, a retirement community, and Saint Mary Home, a skilled nursing facility, at Mercy Community Health (West Hartford, Conn.) prepare, deliver and serve meals at Saint Elizabeth House, a ministry of Mercy Housing & Shelter. In addition, colleagues provided education on flu vaccines, blood pressure/hypertension and diabetes. The goal is to continue building a bridge between Mercy Community and Saint Elizabeth House so that they each can teach, socialize with, motivate and inspire each other. Mercy Fitzgerald Hospital and Mercy Philadelphia Hospital, part of Mercy Health System of Southeastern Pennsylvania (Conshohocken, Pa.), held bi-monthly health screenings at the Life Center of Eastern Delaware County and Reed House, The Salvation Army’s housing for disabled homeless persons. Mercy Fitzgerald colleagues prepared, delivered and served meals to Life Center residents as well. During the City’s Code Blue weather alert, Mercy Philadelphia provided food, blankets and clothing to homeless individuals who took refuge in its emergency department waiting room. Mercy Suburban Hospital established new partnerships with the

Catholic Health East Community Benefit Annual Report 2010


Norristown Hospitality Center, as well as local churches and schools, to address the needs of the homeless through education and health screenings. Mercy Medical (Daphne, Ala.) provided meals and educational programs to homeless women at McKemie Place, a shelter for single homeless women. Classes included interviewing skills, managing personal finances, self esteem and nutrition education. Mercy Medical also provided snacks for children’s lunches and backpacks filled with supplies for the homeless on Mercy Day in September.

Photo by: Renee Rosensteel

Operation Safety Net®, a ministry of Pittsburgh Mercy Health System (Pittsburgh, Pa.), served 1,307 persons during 6,278 visits in 2010. Its Severe Weather Emergency Shelter opened 64 nights, averaging 88 individuals each night. OSN connected 135 persons to ongoing clinical case management and/or made referrals for health care services, housed 172 individuals, and broke ground on apartments to house 16 homeless persons as part of Mercy Behavioral Health’s medical home to open in late 2011. Project HELP provided pro bono legal assistance to individuals through a corps of volunteer attorneys and paralegals, netting and returning more than $100,000 in disability payments. As part of its educational mission, OSN also served as a clinical rotation for 60 residents and students. Mercy Care Services, part of Saint Joseph’s Health System (Atlanta, Ga.), provides preventive and primary dental services for the homeless, persons of low income and HIV-positive individuals. Mercy Care also provides resource referrals, supportive services, case management and mental health assessment at its mobile and fixed clinics, homeless shelters and various other sites. In addition, Mercy Care’s 19-bed recuperative care unit provides a safe place for homeless men to heal after hospital discharge. In 2010, Mercy Care provided medical and dental services to more than 10,300 people. Saint Michael’s Medical Center (Newark, N.J.), along with Goodwill Rescue Mission and


Project Homeless Connect, provided rapid HIV testing to more than 1,500 homeless individuals at various shelter sites. Saint Michael’s also provided breast and colorectal cancer education and prostate and breast cancer screenings at shelters throughout Newark. Colleagues collected donations for the Annual Thanksgiving Food Drive, benefitting over 150 families, and collected clothing for Saint Michael’s Homeless Closet. In addition 200 sets of sheets were donated to the Goodwill Rescue Mission to aid in their expansion program. Mercy Health Care for the Homeless, part of Sisters of Providence Health System (Springfield, Mass.), provides onsite primary care services at 46 shelters, soup kitchens, job placement sites and transitional programs. In 2010, Mercy Health Care for the Homeless cared for more than 2,300 homeless individuals through 12,900 encounters. The team provided assessments, intervention, referrals, follow-up and education. They also provided street outreach for those hardest to serve. The goal is to reach those who avoid any contact with the mainstream health and social service system and who may never had received services before.

on a particular day of the year. St. Francis staff, including nurse practitioners and volunteers, evaluated patients for hypertension and provided education in areas of medication and nutrition. They also distributed items, including toothpaste, soap, deodorant, socks and reading glasses. A St. Francis nurse practitioner also provided medical care and education at the Trenton Area Soup Kitchen on a weekly basis. St. James Mercy Health System (Hornell, N.Y.) initiated a pilot program with the Hornell City School District to address the issue of students without health insurance. Along with school district officials, St. James Mercy enrolled 65 students. The Sr. Rene Dental Center received a grant for equipment and space renovation to treat the growing number of uninsured and underinsured—approximately 60 percent of patients qualify for Medicaid and 10 percent qualify for Charity Care. Additionally, St. James Mercy held nutrition classes for clients of its Aquinas Day Treatment Program, and collaborated with Catholic Charities’ Kinship Youth and Family Services on various community and residential programs.

The St. Clare Medical Outreach Van at St. Francis Hospital (Wilmington, Del.) is a full service doctor’s office on wheels. It visits dining halls that feed the hungry, homeless shelters and Ministry of Caring sites around Wilmington. St. Francis also began a new collaboration with the Ministry of Caring by providing medical care for its House of Joseph II, a permanent residence for people with AIDS.

St. Francis Medical Center (Trenton, N.J.) participated in a Project Connect survey event which determines the number of homeless persons in a region at a particular point-in-time

Catholic Health East Community Benefit Annual Report 2010

St. Joseph of the Pines (Southern Pines, N.C.) launched an extensive homeless awareness campaign throughout the community. The focus was to educate the public and change the perception of homelessness. The campaign resulted in numerous donations, offers of volunteer assistance, letters of support, and an increased number of people seeking shelter.

St. Joseph of the Pines was recognized with the North Carolina Association of Non-Profit Homes for the Aging’s 2011 Social Responsibility Award for the campaign. St. Mary’s Health Care System (Athens, Ga.) provided a $60,000 donation to Athens Area Habitat for Humanity to cover the complete cost of renovating five apartments in a 16-unit complex. In addition to providing funds, teams of volunteers from the System assisted every Saturday for several months working on the homes. St. Mary’s departments also held a fundraiser to supply household items, such as dishes, flatware, cleaning supplies, curtains, pillows, etc., for incoming families.

apartment units through a rent subsidy program. In addition, 51 men were discharged to permanent housing after completing drug treatment at the Men’s Community Residence. With the help of a federal grant, St. Peter’s also developed an ARCH (Addiction Recovery Center for Healing) program to assist homeless families affected by substance abuse and mental illness. Allegany Franciscan Ministries (Palm Harbor, Fla.) had 23 active grants totaling $1.44 million that provided services to homeless individuals or those at high risk of homelessness. Among them was a $200,000 grant for the Homeless Emergency Project (HEP) to provide housing, food, clothing and support services; a $400,000 grant to the Homeless Coalition of Hillsborough County for its Outreach for Life project, which provides underserved populations with health screenings, case management and education; and a $5,000 grant to Mercy Community Health for its Outreach to the Homeless Initiative. AFM also provided a $434,000 grant to BayCare Health System to operate a medical respite program in collaboration with Catholic Charities. This program provides recuperative care to BayCare patients who are too medically frail to return to the streets but do not require further hospitalization or skilled nursing facility care. The goal is to decrease readmission rates by 50 percent and decrease length-of-stay by one day. Global Health Ministry’s (Newtown Square, Pa.) mission takes volunteers to the Latin American and Caribbean region to provide health care and education to the neediest populations. In 2010, after the earthquake in Haiti, GHM assisted in any way they could to help provide medical care and supplies to individuals and families who lost their homes.

Partnering with the Family Service Association, St. Mary Medical Center (Langhorne, Pa.) began an eviction prevention program in April 2010. Families on the verge of eviction were identified and provided intensive case management as well as emergency funds. St. Mary also provided transitional housing to 20 families in Bucks County and implemented the Shelter Nutrition Action Plan (SNAP) program to improve the nutritional status of homeless families. St. Peter’s Health Care Services (Albany, N.Y.) operates a homeless shelter that provides temporary, emergency housing to 200 men and women each year. In 2010, St. Peter’s helped 70 homeless individuals move into subsidized apartments and located permanent housing for 47 men and women. They also helped to fill 30

Catholic Health East System Office colleagues donated over 70 backpacks filled with coats, blankets, hats, gloves, scarves and toiletries for distribution by Project Home to area homeless. Through St. Anastasia Parish, CHE collected and donated Thanksgiving turkeys to the Life Center, which operates three shelters in the area. Colleagues also served Thanksgiving dinner to Life Center clients. In addition, CHE partners with Philabundance to collect food for the hungry throughout the Delaware Valley.

An End to the Homelessness: the Road to Self-Actualization Self-Actualization: To fully develop and realize one’s own potential. The foundation of Catholic Health East is our Core Values. We are committed to living by them in everything we do. They define us as a ministry and guide us in our mission of being a transforming, healing presence in the communities we serve. Each one of our Core Values is represented in these examples from around our System. We have Reverence for Each Person, because no matter the circumstance, no one should be without a safe, stable place to call home; we show a Commitment to Those Who Are Poor and who need a helping hand to find their way again; Community and Stewardship are expressed through the many examples of colleagues donating supplies, food and their own time to help build or rebuild their communities; Courage and Integrity are demonstrated as we stand up and take the lead in developing new initiatives and partnering with new groups as part of our promise to the community; and above all, we are committed to Justice—to a society in which all people can realize their full potential and achieve the common good.

iHomelessness, Not Helplessness in the U.S., Share International Archives. iiState of Homelessness in America, January 2011. iiiNational Coalition for the Homeless. ivHousing First, Ending Family Homelessness. *Photo of Breaker Boys, Pittston, Pa., 1911 by Lewis Wickes Hine.

Catholic Health East Community Benefit Annual Report 2010


CHE Community Benefit Annual Report 2010  
CHE Community Benefit Annual Report 2010  

CHE's 2010 annual report on community benefit throughout the system.