BELIEVE IMPACT REPORT 2016
MISSION STATEMENT Founded in 1907 and rooted in our faith traditions of charity and justice, Catholic Charities supports families, aging adults and adults with disabilities, and youth through social services and opportunities for healthy growth and development.
OUR SERVICE AREAS Catholic Charities is comprised of more than 30 individual programs located in Marin, San Francisco, San Mateo, and Sonoma counties, categorized into five service areas. The strengths of each of our programs are as
diverse as the populations we serve, but our belief in the need to provide dignity to those in our community who are often overlooked remains the same.
AGING SUPPORT SERVICES
CHILDREN AND YOUTH SERVICES
HOMELESSNESS AND HOUSING PROGRAMS
REFUGEE AND IMMIGRANT SERVICES
ADULT DAY SERVICES SAN FRANCISCO
BOYS’ AND GIRLS’ HOMES
10TH & MISSION FAMILY HOUSING
CANAL FAMILY SUPPORT
ADULT DAY SERVICES SAN MATEO COUNTY
ASSISTED HOUSING & HEALTH
AGING CASE MANAGEMENT
DEREK SILVA COMMUNITY
OMI SENIOR CENTER
CYO OUTDOOR ENVIRONMENTAL EDUCATION
EDITH WITT SENIOR COMMUNITY
CYO PHYSICAL EDUCATION
HAZEL BETSEY COMMUNITY
CYO RETREAT CENTER
BEHAVIORAL HEALTH SERVICES SAN FRANCISCO SAN MATEO
CYO TRANSPORTATION MAUREEN & CRAIG SULLIVAN YOUTH SERVICES ST. VINCENT’S FAMILY CONNECTIONS ST. VINCENT’S SCHOOL FOR BOYS TREASURE ISLAND CHILD DEVELOPMENT CENTER YOUTH CLUB AT ST. FRANCIS OF ASSISI
LELAND HOUSE PETER CLAVER COMMUNITY RITA DA CASCIA COMMUNITY SF HOME ST. JOSEPH’S FAMILY CENTER STAR COMMUNITY HOME TREASURE ISLAND SUPPORTIVE HOUSING
TABLE OF CONTENTS 2
What Does it Mean to BELIEVE?
What Does it Mean to BELIEVE?
Letter from Our Executive Director
Letters from The Board
Focus on Volunteer Services
Aging Support Services
Homelessness and Housing Services
Homelessness and Housing Services
Refugee and Immigrant Services
Behavioral Health Services
Children and Youth Services
Spotlight on CYO Athletics
Catholic Charities by the Numbers
Catholic Charities by the Numbers
Board of Directors and Directors Emeritus 1
What does it mean to believe?
BEL We believe that families must be supported and strengthened.
We believe seniors should be allowed to age in place with dignity.
We believe immigrants and refugees should be welcomed with love and compassion.
IEVE We believe every person deserves a chance to grow in safety.
We believe we all have a responsibility to care for our neighbor.
We believe in developing young minds and encouraging compassion in our community.
We believe in strengthening families and reducing poverty.
A LETTER FROM OUR EXECUTIVE DIRECTOR We believe in a hand up, not a hand out.
very day for over 100 years, people like you have believed in the work of Catholic Charities. On behalf of the thousands of mothers, fathers, sons and daughters looking to Catholic Charities for a more hopeful future, we thank you. We thank you for believing that all human beings have dignity and the right to be seen and heard. We thank you for believing that every child, no matter the circumstances of their birth, are members of our human family and deserving of love and nurturing. We thank you for believing that aging adults and people suffering from HIV/AIDS should be cared for so they can live and thrive. We thank you for believing that we should love our neighbor as ourselves and welcome the stranger with open hearts.
their jobs by providing a safe place for their children during the day. Your generosity made it possible for victims of violent crime and domestic violence to receive life-saving help from Catholic Charities Refugee and Immigrant Services. And your belief in Catholic Charities provided seniors and disabled adults with the gift of independence and their caregivers with respite, education and support. We are pleased to share the results of how our hard-work has positively impacted the lives of those we serve; and how your contributions have directly benefited our neighbors. Thank you for believing in and supporting Catholic Charities.
This past year, Catholic Charities helped thousands of adults and children avoid homelessness and retain housing. We provided emergency shelter and nutritious meals for individuals fighting homelessness and chronic illness. Because of Catholic Charities, low-income elementary students received intensive literacy intervention to help bring their reading comprehension up to grade-level. We helped working parents keep
EXECUTIVE DIRECTOR, JEFF BIALIK
Sincerely and with gratitude,
Jeff Bialik Executive Director
ARCHBISHOP SALVATORE CORDILEONE
LETTERS FROM THE BOARD Believing in Community
s Chairman of the Board of Directors at Catholic Charities, I am blessed to hear from clients, volunteers and staff whose lives have been changed by Catholic Charities. I truly believe that the work of Catholic Charities brings people from all walks of life together and strengthens our community. One does not have to look far to see the harsh realities of poverty in the Bay Area. We see hardworking families struggling a little bit more each and every month to make ends meet. However, because of the involvement of so many in our community, you can also see the impact that Catholic Charities is making on the lives of people whom society has neglected. It is an honor to share our stories and impact with you. Sincerely yours in our Lord,
Most Reverend Salvatore J. Cordileone
Archbishop of San Francisco
PRESIDENT SIMON MANNING
On behalf of the Catholic Charities Board of Directors, thank you for trusting us with the stewardship of your gifts. Every donation of time or treasure-no matter how big or how smallâ&#x20AC;&#x201D;makes a real difference in the lives of those we serve. The Board and staff take seriously the responsibility you have entrusted to us and tirelessly work to ensure that your support is used effectively and wisely. We have much to celebrate this year at Catholic Charities. Our Loaves & Fishes Gala honoring Sister Norma Pimentel and benefiting our services to refugees and immigrants was a huge success. It was an extraordinary evening that served to remind us the importance of welcoming the stranger and protecting human dignity for all. I would like to extend a special thank you to the over 4,000 volunteers who served in our programs this past year. Without volunteer support, Catholic Charities would be unable to make as great an impact in our community. These committed people of all ages, faiths and backgrounds continue to demonstrate what it means to believe in the work of Catholic Charities and give the gift of dignity. To our staff whose tireless efforts make all the difference for our clients, thank you for your hard work and dedication. Your work is a true vocation and is the cornerstone of Catholic Charities. To our donors, volunteers, and board members, thank you for your work strengthening families and reducing poverty! Sincerely,
Simon Manning Board President
FOCUS ON VOLUNTEERS We believe that those who serve others should be honored and celebrated. The world is made up of lots of people with lots less than you, and who struggle more profoundly than you. You donâ&#x20AC;&#x2122;t have perspective and are not grateful for things you do have. When you help someone you gain new perspective on your world; it creates a new dimension to your life and their life. Catholic Charities Volunteer
BY THE NUMBERS
tutors provided hours of academic support to youth struggling with literacy in San Francisco, Marin and San Mateo Counties
4,031 81 volunteers contributed
activity assistants provided hours of support to seniors
$1.9 million *
skilled volunteer provided hours of Massage Therapy to adults living with chronic illness
70,649 20 service hours valued at more than
volunteers provided administrative support
backpacks and lunchboxes were collected by volunteers during our Back to School donation drive to support youth in the community
worth of holiday gift cards for families in need were collected by volunteers and community partners during the Christmas season * 6
$27.59 per hour is the estimated value of a volunteer in California according to volunteerimpact.org
AGING SUPPORT SERVICES We believe that if we socially engage and support seniors and adults with disabilities, then they will live healthier and more independent lives.
Mia is a client at Catholic Charities OMI Senior Center. She immigrated to the United States from Japan 30 years ago and has lived alone in the Russian Hill neighborhood of San Francisco for 30 years. In 2012, she was diagnosed with a stroke which led to increased permanent fatigue. Soon after the diagnosis, she was hospitalized, which was particularly difficult because she did not have a
family support system nearby. Her friend, Edna, was worried about her and thought she might need some help. Edna talked with the social worker at Catholic Charities, Diane, who scheduled a home visit and enrolled her in a caregiver program. Because of Catholic Charities, Mia has a caregiver who takes care of her and daily meal delivery through Meals on Wheels.
BEVERLY BUSHLEY BEVERLY STRADA BUSHLEY VOLUNTEER VOLUNTEER
BY THE NUMBERS
1,628 Aging Support Services Clients Served
seniors and adults with disabilities served at OMI Senior Center
My name is Bev Bushley and I am a volunteer at Catholic Charities Adult Day Services San Mateo County. In her senior years, my mother received care at Catholic Charities. I was so grateful for the programâ&#x20AC;&#x2122;s activities and events which kept my mother alert, busy and interactive. Now I volunteer at Adult Day Services. I love interacting with clientsâ&#x20AC;&#x2122; families to help them understand that they made a great decision for their loved one. Beverly and Catholic Charities client Cesar
case management service hours provided to seniors and adults with disabilities
reduction in stress for caregivers at Adult Day Services San Mateo County
HOMELESSNESS AND HOUSING SERVICES We believe that if we provide homeless families with a safe and supportive place to live, then we can rebuild lives and break the cycle of homelessness.
HOMELESS PREVENTION PROGRAM ASSISTANT
Iâ&#x20AC;&#x2122;ve worked for Catholic Charities for 14 years and I love my job because I am a people person who loves to help people in any way I can. When clients are in bad situations, such as facing eviction or are hungry, it makes me work harder to ensure that they maintain a roof over their heads and food on the table. When we are able to prevent a family from being evicted, it is the best feeling in the world. Deborah and Catholic Charities client Cecilia and son 8
An estimated 7,539 San Franciscans lack stable housing. The lack of permanent housing often compounds numerous challenges: medical, social, psychological and vocational. At Catholic Charities, our residential care facilities, distribution of housing subsidies and wrap-around case management services provide vulnerable individuals and families with the freedom to focus on restoring stability and hope that comes with stable housing. Catholic Charities serves as a lead agency in the Family Eviction Prevention Consortium (FEPCo) of San Francisco,
which represents a cohesive community of service providers that streamline the rental assistance intake process for low-income, at-risk families and individuals in San Francisco. People like Cecilia, a single mother with a full-time job who found herself suddenly owing thousands of dollars in back rent. Given two weeks until she w as evicted, Cecilia came to Catholic Charities H omelessness Prevention where our case managers h elped connect her to programs to take care of her back rent and help her get back on her feet.
I felt overwhelmed. I believed my son and I were going to be out on the streets. Iâ&#x20AC;&#x2122;m glad I found out about Catholic Charities, it has been a blessing.
BY THE NUMBERS
3,503 Homelessness and Housing Clients Served
formerly homeless and low-income families experienced stable housing at St. Josephâ&#x20AC;&#x2122;s Family Center
of formally homeless families retained housing at Treasure Island Supportive Housing
adults and children avoided homelessness
nutritious meals were provided at Leland House for individuals fighting homelessness and chronic illness
REFUGEE AND IMMIGRANT SERVICES We believe that if we provide affordable and ethical legal services, then we will reduce fraud and help low income immigrants earn the right to work.
Adela is a 78-year-old Nicaraguan woman who spoke very little English when she arrived at Catholic Charities Refugee and Immigrant Services San Francisco. She came to the program interested in the naturalization process so she could petition for her married sons and daughters. Despite having perfect cognitive skills, her advanced age prevented her from learning a new language. Unfortunately, a disability waiver could not be obtained on that basis. Adela tried her best to prepare for the naturalization test. Although she had no confidence that she would pass,
given her limited knowledge of the English language, staff members at Catholic Charities accompanied her to the interview, ready to give her moral support and encouragement. Through Adela’s tenacity and motivation to help her children, she was able to convey her enthusiasm for becoming a citizen to the US Citizenship and Immigration Services officer. In the end, she passed the test and Catholic Charities staff was standing by to celebrate with her in the joy of becoming a new American citizen.
GEORGINA YALINA CALKINS
BY THE NUMBERS
5,333 Refugee and Immigrant Services Clients Served
People reached through presentations and events
What I love about my job is to see the happiness on our clients’ faces when they receive the news that their case was approved. I am honored to be part of our clients’ happiness and see the result of our team’s hard work and dedication.
new cases opened for victims of crime and domestic violence
of clients income increased after receiving their work permit
BEHAVIORAL HEALTH SERVICES We believe if we provide affordable psychotherapeutic services through licensed and pre-licensed professionals, then we will reduce trauma symptoms, strengthen families, and improve their quality of life.
Scott was brought up in a destructive family. At a very young age, Scott had been exposed to a home environment that consisted of drug and alcohol addiction, violence, and abuse. As such, his parents lost custody and Scott went to live with his grandmother. When Scott moved in with his grandmother, she noticed that the 7-year-old boy had severe anger issues both at home and at school. She brought her grandson to see
a children’s therapist at Catholic Charities Behavioral Health Services. After attending regular visits, Scott began to act in a healthy manner. His teachers say that he has been flourishing at school. His grandmother says he is well behaved at home. Scott and his grandmother are thankful for the children’s therapy that was provided at Catholic Charities.
BY THE NUMBERS
DAVE ROSS, PHD
184 Behavioral Health Clients Served
school counseling hours
Catholic Charities Behavioral Health Services is blessed to have the privilege of helping those in need of our services. Through effective listening we are able to assist the poor and vulnerable to tell their story and develop effective solutions for the difficult issues in their lives.
average improvement in clients’ quality of life
CHILDREN AND YOUTH SERVICES
We believe that if we provide education and support for low-income and formally homeless children, then we can break the cycles of intergenerational poverty.
A recent formerly homeless family of four sent their youngest son, Kenny, to Catholic Charities Treasure Island Child Development Center (TICDC). When Kenny first arrived, he was 4 years old and was experiencing severe anger issues. At any moment something or someone could trigger his anger which caused him to hit other children and throw excruciating temper tantrums. The trained staff at TICDC immediately identified Kenny’s anger issues and starting working tirelessly with Kenny’s parents, John and Kathy. With the help
of Melissa, a Mental Health Consultant, the group developed a Behavioral Support Plan for the young boy. After several support meetings, Catholic Charities staff was able to teach Kenny to use his words, rather than lash out at other children. If Kenny was sad or angry, he learned to ask for help, instead of running away. After a couple of months, Kenny’s anger issues dissolved. He was able to effectively communicate his emotions to his teachers. Currently, Kenny is graduating from TICDC with the skills to thrive in kindergarten.
MAUREEN AND CRAIG SULLIVAN YOUTH SERVICES
Many of the children we serve have experienced homelessness, have had irregular access to school, and have endured unstable family environments with parents struggling with periods of unemployment, poverty, drug and substance abuse, and domestic violence. We believe every child deserves the chance to be a kid and learn in safety, and every day at Catholic Charities Maureen and Craig Sullivan Youth Services, we provide our kids with stability, patience and love. Liliana Rossi, PhD
BY THE NUMBERS
26,855 Children and Youth Services Clients Served
total CYO Physical Education class hours
SPOTLIGHT ON CYO ATHLETICS
We believe that physical education and recreation are important for healthy development and lifelong success. Through sports, competition and teamwork, CYO Athletics provides healthy growth and development through games, practices and the life lessons that sports teach. CYO Athletics serves Marin, north coastal San Mateo and San Francisco counties and offers Boys’ & Girls’ Soccer, Boys’ & Girls’ Basketball, Girls’ Volleyball (co-ed during the summer) and Track & Field and Cross Country. My coach, Noah Pagan, has impacted my life dramatically. He has taught my teammates and myself not only the skills needed to play basketball, but also life skills. We have learned how to work together and to talk, to work things out. My team has grown a bond together, that no other will ever have, so I thank Coach Noah for making such a big impact on my life.
COACH NOAH PAGAN
increase in family engagement for abused or neglected youth in the juvenile justice system in our care at Boys’ and Girls’ Home
decrease in “urgent intervention” scores for low-income English-Language elementary school children at Canal Family Support
A lot of players I have coached have come from single parent families, let alone families that are going through crisis’ at home; this can be very challenging on a student athlete. I cannot control what happens in an athlete’s home, nor in their school, but I can on the basketball court. Most of the student athletes that I have coached will have their sports career end either in the 8th grade or the 12th grade. So I am equally, if not more, proud of the student athletes that I have coached that find success in their “off the court life” from the values I have taught them that can be applied on and off the court.
CATHOLIC CHARITIES BY THE NUMBERS As we continue to carefully assess the success of our clients, we learn more about how to improve our clients experience in our programs and beyond. The results of these assessments allow us to prove the impact your contributions have on those we serve. Simultaneously,
this information allows our staff to continually improve program efficiencies so that your donations are used in the most effective way possible. Visit CatholicCharitiesImpact.org to learn more.
Other - $511,877
BY THE NUMBERS Contract Revenue $23,816,137
Program Fees & Rent $11,240,791
Catholic Charities sound financial health and commitment to accountability and transparency has earned us a 4-star rating from Charity Navigator, America's largest independent charity evaluator.
EXPENSES Homelessness and Housing
Refugee and Immigrant $830,909
Children and Youth $15,015,082
Financial Statements are audited by RINA Accountancy Corporation. For more information, visit our Charity Navigator profile or review our FY16 audited statements at
Behavioral Health $223,011 Aging Support $1,459,299
REVENUE PROGRAM FEES & RENT CONTRACT REVENUE FUNDRAISING OTHER
$11,240,791 $23,816,137 $5,809,135 $511,877
EXPENSES HOMELESSNESS AND HOUSING CHILDREN AND YOUTH AGING SUPPORT BEHAVIORAL HEALTH REFUGEE AND IMMIGRANT AUXILIARY
TOTAL PROGRAM AND SERVICES ADMINISTRATION DEVELOPMENT
TOTAL EXPENSES EXCESS OF REVENUE OVER EXPENSE
$12,352,141 $15,015,082 $1,459,299 $223,011 $830,909 $4,312,580
$34,193,022 $4,329,718 $1,199,199
$39,721,939 $1,656,001 *
* Includes funds restricted or designated for future periods.
BOARD OF DIRECTORS FOR FY 2017 Archbishop Salvatore Cordileone Chairman
Sharon McCarthy Allen
David R. Hultman
D. Paul Regan
Simon Manning President
George B. Sundby
Maura A. Markus
Dr. Pierre Theodore
Gregory A. Bullian
Robert P. McGrath
Rev. Kenneth Westray
Kathleen H. Cardinal
Sister Maureen McInerney, OP
Lori H. Whitney
Peter J. Wilch
Kathleen McEligot Treasurer Ann Gray Miller Secretary Jeff Bialik Executive Director
DIRECTORS EMERITUS Nicholas Andrade
John E. Cahill, Jr.
Nanette Lee Miller
Maureen O’Brien Sullivan
Bernard P. Hagan, Sr.
William T. Ring
THANK YOU TO THE FOLLOWING BOARD MEMBERS WHO COMPLETED THEIR SERVICE TO THE BOARD IN FY 2016 Carlos Alvarez
Herbert W. Foedisch, Jr.
Rev. Charles Gagan, SJ
Rev. Dr. Kenneth Weare
Catholic Charities Legacy Circle honors those who include Catholic Charities in their estate planning. Contact Kathy Brown, Director of Advancement at 415 972 1291 or at kbrown@CatholicCharitiesSF.org to learn more.
E I L E
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990 Eddy Street, San Francisco, CA 94109 415 972 1200 moreinfo@CatholicCharitiesSF.org