standing in relation to budget. We discuss the projections and agree changes for the coming months. These decisions are driven and supported by the management stats and how we’re performing against our goals. I think in another life (and if I was smart enough), I would be a statistician. I love reviewing data and reporting on my findings. It’s very satisfying to be able to predict something based on knowledge you have. We also cover off regulatory and compliance changes that affect our clients and the company. It’s important to put processes in place to deal with the changes and to communicate them clearly so that everyone is well informed and disrupted as little as possible.
: Working at Carrington is as much a lifestyle choice as anything else. Right from the start, Mike and Al have always been about treating everyone as equals. Don’t get me wrong, we know the pecking order, but it’s about respecting each other and treating everyone as you would like to be treated. I sit on the Staff Committee, which was put in place when we started to expand, to ensure that as we got bigger, we didn’t
lose the Carrington Culture, which we’ve worked so hard to create. The committee looks to protect what is important to us as an office, but also gives the staff somewhere to turn if they have questions or would like to speak to someone in a relatively informal manner.
: We regularly hold company meetings and I am very involved in creating the agenda, presentations and the running of the meeting. We always talk about our clients being the most important part of the company, and I’m sure a lot of companies make this claim, however, in our case I do feel this is absolutely true. During our get togethers we discuss what’s been happening; we chat about our clients and our service; we share ideas about what we can embrace, vary or do differently to improve our service and the client experience. These meetings are sometimes held out of the office, in unusual venues, to inspire us to think outside of the box.
: I read voraciously and often have 3 or 4 books going at the same time. One
Winter Edition - December 2018