GOLD MEDAL VARIETY MUFFIN MIX 4645008:
• Cool water (72°F.) is recommended when preparing mix. Warmer temperatures will result in muffins with reduced volume. • In convection ovens, rotate muffin pan one-half turn (180°) half way through baking. • Turn muffins out of their pans after 10 minutes of cooling to prevent soggy bottoms. • Muffin batter can be refrigerated or frozen unless the batter contains uncooked fresh or frozen acidic ingredients (such as blueberries, cranberries, pineapple, citric juices or jalapeño peppers). • Pre-scooped frozen batters should be tempered for 30 minutes prior to baking. Reduce oven temperature by 25°F. and increase baking time 5 to 10 minutes.
GOLD MEDAL BUTTERMILK PANCAKE MIX 4046017: • For best results, use cold water when preparing the batter. Decrease or increase the liquid for thicker or thinner pancakes. • Pour the batter onto a hot, wellgreased griddle to ensure uniform cooking. • Use oil instead of butter on your pancake griddle. Butter burns more easily, making it less ideal for cooking pancakes. • If preparing pancakes in volume, be sure to cool pancakes in a single layer to prevent steaming -do not stack. When cooled, wrap securely and refrigerate or freeze.
Sys Cls Blanched Sliced Almonds Sys Cls Blanched Slivered Raw Almonds Azar Natural Sliced Toasted Almonds Sys Cls Sliced Apples In Water 6.5 lb. Sys Imp Dried Cherries Bkrs Cls Shredded Fancy Coconut Bkrs Cls Snowflake Coconut Sys Imp Dried Cranberries
Luckylf Apple Filling Luckylf Lite Apple Filling With Splenda Luckylf Blueberry Filling Luckylf Cherry Filling Luckylf Lite Cherry Filling With Splenda Luckylf Peach Pie Filling
GM Chocolate Fudge Icing RTU GM Vanilla Cream Icing RTU
Bkrs Cls Angel Food Cake Mix Bkrs Cls Chocolate Chocolate Cake Mix Bkrs Cls Devil’s Food Cake Mix Bkrs Cls Spice Cake Mix Bkrs Cls White Cake Mix Bkrs Cls Yellow Cake Mix
GM Basic Muffin Mix GM Variety Muffin Mix GM Lowfat Variety Muffin Mix
Bkrs Cls Ban Walnut Muffin Batter Tub
GOLD MEDAL® BUTTERMILK BISCUIT MIX 4351789: • Cold water (50°F.) is recommended for biscuit dough. Warmer temperatures will result in softer, stickier dough. • Cut and pan biscuit dough immediately after mixing. Dough that is allowed to rest longer than 15 minutes produces biscuits with a lighter crust color and cracked sides. • Do not let drop biscuits or scones touch one another on baking sheets. They will brown to a golden crisp if spaced apart. • Traditional biscuits should be panned close together for improved uniformity.
• Kneading the dough reduces tenderness and biscuit volume.
Bkrs Cls Blueberry Muffin Batter Tub Bkrs Cls Cappucino Chocolate Muffin Batter Bkrs Cls Country Carrot Muffin Batter Bkrs Cls Cinnamon Apple Muffin Batter Bkrs Cls Corn Muffin Batter Tub Bkrs Cls Cranberry Nut Muffin Batter Bkrs Cls Honey Raisin Bran Muffin Batter Tub Bkrs Cls Lemon Poppyseed Muffin Batter
Jif Creamy Peanut Butter Sys Cls Light Corn Syrup With Real Vanilla
• Be sure there isn’t too much flour when scaling, or biscuits will be tougher and drier. • In convection ovens, rotate biscuits one-half turn (180°) after 5 minutes of baking. • When preparing biscuit dough in advance, do not refrigerate dough. Instead, freeze dough, well-covered, in individual units. Bake in frozen state and increase baking time by 3-5 minutes.
Basic Muffin Mix Compared to Variety Muffin Mix Basic: • Flatter, Smoother Crown
• Thinner batter which works well for coffee cake applications. • More yellow and slightly sweeter.
Variety: • Bolder Crown with Surface Cracks • Thicker batter which works well for quick bread loaves. • Ivory color, slightly less sweet.
Bisquik Biscuit Mix GM Biscuit Mix GM Buttermilk Biscuit Mix
Otspkmy Carnival Cookie Dough Otspkmy Dble Chocolate Chip Cookie Dough Davids Chocolate Chip Cookie Dough Davids Chocolate Chip Cookie Dough Davids M&M Chocolate Chip Cookie Dough Davids Tradtnl Chocolate Chip Cookie Dough Davids Choc Chocolate Chunk Cookie Dough Davids Chocolate Chunk Cookie Dough Davids Coconut Pecan Cookie Dough Otspkmy Cranberry Oatmeal Cookie Dough Davids Double Chocolate Chip Cookie Dough Davids English Toffee Cookie Dough Davids M&M Cookie Dough
Bakery Davids Oatmeal Raisin Cookie Dough Davids Oatmeal Raisin Cookie Dough Davids Oatmeal Raisin Cookie Dough Davids Grmt Oatmeal Raisin Cookie Dough Davids Peanut Butter Cookie Dough Davids Peanut Butter Cookie Dough Davids Traditional Pnut Butter Cookie Dough Davids Reeses Peanut Butter Cookie Dough Davids Smores Cookie Dough Davids Gourmet Sugar Cookie Dough Davids Triple Chocolate Cookie Dough Otspkmy Turtle Cookie Dough Davids Vanilla Macadamia Nut Cookie Dough Otspkmy White Choc Macad Cookie Dough Davids Classic Wht Choc Macad Cookie Dough Davids White Chip Macad Nut Cookie Dough
Bkrs Cls Puff Pastry Sheet 10x15
Sys Cls Assorted Citrus Gelatin Sys Cls Assorted Red Gelatin Sys Cls Asst Citrus Gelatin Sugar Free Sys Cls Asst Red Gelatin Sugar Free Sys Cls Berry Blue Gelatin Sys Cls Cherry Gelatin Sys Cls Lemon Gelatin Sys Cls Lime Gelatin Sys Cls Orange Gelatin Sys Cls Plain Gelatin Sys Cls Strawberry Gelatin
Breakfast Hatfld Layflat Bacon 14/18 ct. Hatfld Chef-Pleaser Layflat Bacon 18/22 ct. Hatfld Single Slice Applewood Bacon Hatfld Apple Smoked Bacon Slab Hatfld Sliced Bacon Slab 16/18 ct. Sys Rel Layflat Bacon 18/22 ct. BBRL Cls Assort Unsliced Parbaked Bagel 4 oz. BBRL Cls Assorted Sliced Bagels 3 oz. BBRL Cls Sliced Blueberry Bagels 4 oz. BBRL Cls Parbkd Cinnamon Raisin Bagel 4 oz. BBRL Cls Parbkd Unslcd Everything Bagel 4 oz. BBRL Cls Unsliced Plain Parbaked Bagel 4 oz. BBRL Cls Plain Sliced Bagel 3 oz. BBRL Cls Plain Sliced Bagel 4 oz. Bkrs Cls Buttermilk Biscuit 3” Bkrychf Cinnamon Toaster Biscuit 3.75” GM Cheerios Individual Cereal Kellogg Corn Flakes Individual Cereal Box Kellogg Froot Loops Individual Cereal Box Kellogg Frosted Flakes Individual Cereal Box GM Golden Graham Individual Cereal GM Honey Nut Cheerios Individual Cereal Kellogg Raisin Bran Individual Cereal Box Kellogg Rice Krispies Individual Cereal Box Kellogg Special K Individual Cereal Box GM Total Individual Cereal
Kellogg Wheat Bran Complete Indiv Cereal Box 70/1.13 oz. GM Wheaties Individual Cereal 70/.875 oz.
Kellogg Snack Assortment Hse Rec Creamy Rice Hot Cereal Hse Rec Creamy Wheat Farina Hot Cereal Hse Rec Instant Hot Oats Cereal Variety Pack Hse Rec Old Fashioned Hot Oats Cereal Hse Rec Quick Hot Oats Cereal Quaker Individual Hot Oats Cereal Variety Hse Rec Gourmet Variety Instant Oatmeal BBRL Imp Cream Cheese Cup BBRL Imp Light Cream Cheese Cup BBRL Imp Strawberry Cream Cheese Cup Sys Imp Neufchatel Cream Cheese, 1/3 Less Fat BBRL Imp Plain Cream Cheese Cup
GUIDE TO SHELL EGGS
Breakfast Bkrs Cls Mini Apple/Strawberry Danish 1.5 oz. Bkrs Imp Assorted Maestro Danish Bkrs Cls Assorted Danish 2.75 oz. Bkrs Cls Assort Danish, Apple /Straw/Chse IW Bkrs Cls Assort Danish, Apple /Straw/Chse IW Bkrs Cls Assorted Danish Pet 1.25 oz. Bkrs Cls Cinnamon Spiral Danishiw 4” Bkrs Cls Assorted Donuts, Plain/Cinn/Crunch Bkrs Cls Assort Donuts, Plain/Cinn/Crunch, Lrg Bkrs Cls Assorted Cake Donuts,Club Pack Sys Cls Assorted Old Fashioned Cake Donuts Sys Imp Egg Brkfast Wrap With Ham & Pprs Whlf Rel Chopped Natural Hard Cooked Egg Whlf Cls Nonfat No Cholest Liquid Egg, Opt Whlf Cls Boil-N-Bag Scrambled Eggs Whlf Cls Fresh Liquid Scrambled Eggs Whlf Cls Fresh Liquid Scrambled Eggs Whlf Cls Scrambled Egg Mix Whlf Rel Scrambled Egg Mix, CNB Papetti Butter Flavor Scrambled Egg, Refrig Sauder Large Shell Egg, Carton Sauder Large White Gr AA Shell Egg Sauder Large Cage Free Shell Egg Sauder USDA Shell Egg Carton Sauder White Medium Gr AA Shell Egg Sauder White Medium Gr AA Shell Egg
Minimum weight per dozen 30 oz. 27 oz. 24 oz.
Minimum weight per 30 dozen case 56 lbs. 50 ½ lbs. 45 lbs. 39 ½ lbs.
18 oz. 34 lbs.
Bacon Terms Slice Slab - also referred to the “hotel style,” “platter style,” or “bulk pack.” A belly is sliced, keeping the slices in a stack. The stacks are then placed in boxes on parchment paper or meat boards. Lay Flat® - Also referred to as a “shingle-style” or “wide shingle” bacon or “lay-out®” bacon. Individual slices are placed adjacent ot each other on grease-proof paper or parchment that can be cooked on the grill or placed directly in the oven. Grill Fresh® - A registered trademark of Sysco. Product is gas flushed to remove oxygen and slow aging without freezing. Center Cut - refers to only center of the belly being sliced, or 85% of the belly being used for bacon.
Pork Sausage Terms Link Sausage - Available as skinless or casing links (artificial or natural) Bulk Sausage - Ground sausage packed in a bulk tube, chub or in a poly bag within a box. Sausage Patties - Sausage either sliced from a tube or mechanically formed. Cooked Sausage - This is the fastest growing segment of the sausage category. Available in both patties and links, this product offers the operator not only the ease of preparation, but also eliminates the operator’s chance of liability due to mishandled or undercooked product.
Lean: Fat - Most pork sausage is at least 60% lean, 40% fat. Although, the USDA allows 51% lean level is referred to as “breakfast links” or “breakfast patties.” (Italian sausage, the exception to this lean-to-fat rule, must be at least 65% lean.)
Shell • Outer covering of egg, composed largely of calcium carbonate
Sauder Xl Gr AA USDA White Shell Egg Papetti All Whites Esl Egg White Whlf Cls Super Whip Egg White Whlf Cls Boil-N-Bag Broken Ready Whole Egg Whlf Cls Whole Egg With Citric Acid Whlf Cls Unsugared Liquid Egg Yolk Hse Rec Quick Grits Btchr W Boneless Breakfast Ham 35% Libby Corned Beef Hash Chfmate Corned Beef Hash Legout Corned Beef Hash Sys Cls Corned Beef Hash Bruce Sweet Potato Pancake & Waffle Mix GM Buttermilk Complete Pancake Mix Sys Cls Hmstyl Btrmlk Complete Pancake Mix GM Whole Grain Pancake Mix Sys Cls Gold Coast Buttermilk Pancake Mix Sys Rel Buttermilk Pancake Mix Sys Cls Golden Buttermilk Pancake Mix
• May be white or brown depending on breed of chicken • Color does not effect egg quality, cooking characteristics, nutritive value or shell thickness
Yolk • Yellow portion of egg • Color varies with feed of the hen, but doesn’t indicate nutritive content
• Major source of egg vitamins, minerals and fat • Germinal Disc
Vitelline (Yolk) Membrane • Holds egg yolk contents
Chalazae • Twisted, cordlike strands of egg white • Anchor yolk in center of egg • Prominent chalazae indicates freshness
2/11 lb. avg.
Sys Rel Pancake & Waffle Syrup 4/1 gal. 4008769 Sys Cls Pancake & Waffle Syrup 4/1 gal. 4186086 Sys Imp Pancake & Waffle Syrup, 5% Maple 4/1 gal. 4950655 Smucker Blueberry Pancake Syrup 6/12 oz. 0571406 Hse Rec Sugar Free Pancake Syrup 12/12 oz. 8349003 Sys Cls H mstyl Bt rmlk Com plete Pan cake Mix 6/5 lb
• Pocket of air formed at large end of egg • Caused by contraction of the contents during cooling after laying • Increases in size as egg ages
Shell Membranes • Two membranes - inner and outer shell membranes - surround the albumen
. 494 822
• Provide protective barrier against bacterial penetration • Air cell forms between these two membranes
Thin Albumen (White) • Nearest to the shell • Spreads around thick white of high-quality egg
Thick Albumen (White) • Major source of egg riboflavin and protein • Stands higher and spreads less in higher-grade eggs • Thins and becomes indistinguishable from thin white in lower-grade eggs
egg conversion Liquid VS. Shell
Breakfast WhlFarm 2% Esl Reduced Fat Milk WhlFarm 2% Esl Reduced Fat Milk WhlFarm 2% Esl Reduced Fat Milk, Spout WhlFarm 1% Low Fat Esl Chocolate Milk Casa Sol Sweetened Condensed Milk WhlFarm Homogenized Esl Milk WhlFarm Homogenized Esl Milk, Spout WhlFarm Skim Esl Milk Davids Mountain Berry Muffin Davids Chocolate Cream Cheese Muffin Davids Cinnamon Chip Muffin Davids Variety Muffins Sys Imp Plain Skillet Style Egg Omelet Sys Imp Skillet Style Egg Omelet With Cheese McCain Redstone Cube Potato Sys Nat Red-Skin Fresh Diced Potato 5/8” Sys Nat Diced Large Fresh Potato Sys Nat Fresh Diced Peeled Potato 5/8” McCain Breakfast Riser Hash Brown Potato Ore Ida Random Cut Diced Hashbrown Potato Ore Ida Golden Patty Hash Brown Potato McCain Hash Brown Potato Stix Sys Cls Redi-Shred Hash Brown Potato Sys Nat Shredded Hashbrown Potato Ore Ida Home Style Potato Slice 3/16” IQF Sys Nat Fresh Sliced Potato 1/8”
# OF SHELL EGGS
10 large ( 12 med)
5 large (6 med)
10 large (12 med)
LIQUID EGG YOLKS 24/8 oz.
1 large yolk
12 shell egg yolks
26 shell egg yolks
1 large white
7 shell egg whites
14 shell egg whites
20 lb. Hard Ckd Eggs
Approx. 180 eggs
10 lb. Hard Ckd Eggs
Approx. 90 eggs
HARD COOKED EGGS
Any apparent volume equivalency discrepancies are due to the range of volume provided by USDA grading standards (e.g. Large eggs are defined as weighing a minimum of 24 oz. per dozen and a maximum of 26.9 oz per dozen) Iiquid egg product equivalencies have been tested with regard to recipe performance.
Breakfast Sys Cls Cooked Browned Sausage Link A/C Sys Cls Cooked Browned Sausage Link A/C Sys Cls Cooked Browned Sausage Link A/C Sys Cls Skinless Cooked Browned Sausage Link Hatfld Pork Link Sausage 1 oz. Sys Cls Pork Link Sausage A/C Farmlnd Fully Ckd Pork Link Sausage 0.8 oz. Sys Cls Skinless Ckd Pork Sausage Link 0.8 oz. Farmlnd Silver Medal Pork Sausage Link 1 oz.
Hatfld Large Breakfast Pork Sausage Link Sys Cls Cooked Pork Sausage Patty 2 oz. Hatfld Precooked Pork Sausage Patty Hatfld Precooked Pork Sausage Link A/C Sys Cls Browned Pork Sausage Patty, Wide Sys Cls Browned Cooked Pork Sausage Patty Farmlnd Precooked Pork Sausage Patty 1.5 oz. Hatfld Country Style Rope Sausage
the difference between JELLY, JAM and preserves
Smucker Apple Butter Cup Smucker Pure Honey Cup Smucker Assorted Sugar Free Jam Smucker Blackberry Jam Cup Heinz Strawberry Jam Cup Smucker Strawberry Jam Cup Heinz Assorted Jelly Cup #3 Smucker Cherry Jelly Cup Heinz Grape Jelly Cup Smucker Grape Jelly Cup Smucker Mixed Fruit Jelly Cup Smucker Orange Marmalade Cup Hse Rec Peanut Butter Cup Smucker Peanut Butter Cup .75 oz. Heinz Breakfast Syrup Cup Smucker Breakfast Syrup Cup Smucker Sugar Free Breakfast Syrup
Jelly, jam and preserves are all made from fruit mixed with sugar and pectin. The difference between them comes in the form that the fruit takes. Jelly is made from fruit juice and so has no fruit bits. Jam is made by boiling fruit and does have fruit bits. Preserves are basically the same as jam. Marmalade typically is a citrus-based preserve, sometimes containing the rind, but other fruits can be used.
100/1 .5 oz.
Sandwiches & Burgers CAB Thick ‘N Juicy Ground Chuck Patty CAB Thick ‘N Juicy Ground Chuck Patty CAB Thick ‘N Juicy Ground Chuck Patty CAB Thick ‘N Juicy Ground Chuck Patty Maid Rt Big ‘N Beef Seasoned Beef Patty Imp Ang Precooked Chuck Beef Patty Imp Ang Precooked Chuck Beef Patty Sys Imp Ground Beef Pubburger Hlshire Brown & Serve Bratwurst 4X1 Farmlnd All Beef Frank 6x1, 6 in. Farmlnd All Beef Frank 8x1, 6 in. Sys Rel Breakaway Sirloin Steak Sandwich Phlfrdm Philly Chicken, Flat, Chunk Grdnbrg Black Bean Vegetable Patty Grdnbrg Gardenfresh Vegetable Burger Grdnbrg Original Vegetable Burger, IQF Grdnbrg Original Vegetable Burger, IQF BBRL Cls White American Cheese, 120 Slice BBRL Cls White American Cheese, 160 Deli Sli BBRL Cls Yellow American Cheese, 160 Deli Sli BBRL Cls White American Cheese, 160 Slice BBRL Cls White American Cheese Loaf BBRL Cls Yellow American Cheese Loaf BBRL Cls Yellow American Cheese, 120 Slice BBRL Cls Yellow American Cheese, 160 Slice BBRL Imp Mild Yellow Cheddar Cheese, .75 Sli Packer Smoked Cheddar Cheese BBRL Imp Monterey Jack Cheese, .75 oz. Slice BBRL Imp Non Smoked Provolone Cheese, Sli
Biery Swiss Cheese Cuts Sys Imp Shredded Swiss Cheese BBRL Imp Swiss Cheese Sli, 3/4 oz. Interleaf BBRL Imp Sandwich Cut Swiss Cheese, Grade C BBRL Imp Sandwich Cut Swiss Cheese, Grade A BBRL Imp Sandwich Cut Swiss Cheese, Grade C BBRL Cls Swiss American Cheese, 160 Slice Sys Rel Homestyle Brd Chicken Breast Filet Tyson Precooked Breaded Chicken Breast Filet Sys Cls Grill Cooked Chicken Breast Filet Tyson Grill Flavor Chicken Breast Filet Sys Cls Precooked Grilled Chicken Breast Filet Sys Cls Savory Cooked Chicken Breast Filet
6/8.1 lb. avg. 1937382 4/5 lb.
12/2 lb. avg.
2/6-8 lb. avg. 4771564 6/8 lb. avg.
6/8 lb. avg.
CAB Thick ‘N Juicy
Ground Chuck Pa tty
Sandwiches & Wraps Perdue Preckd Breaded Fun Chicken Nugget Sys Cls Breaded Popcorn Chicken Sys Cls Homestyle Brd Chicken Breast Pcs Pierce Tempura Chicken Breast Nugget Pierce Old Fashioned Breaded Chicken Tender Tyson Chicken Breast Tenderloin Fritter Sys Rel Raw Breaded Chicken Tender Fritter Sys Rel Raw Peppered Chicken Tender Fritter Pierce Homestyle Breaded Chicken Tender Sys Cls Breaded Raw Bulk Chicken Tender Perdue Chicken Tender Fritter, 1.8 oz. Richs Pulled Pork BBQ With Sauce Amoroso Sliced Hoagie Roll BBRL Cls Poppyseed Sliced Kaiser Roll, 5 in. Eurbkrs Mini Kaiser Roll, .75 oz. Amoroso Sliced Philly Roll, 8 in. Amoroso Baked Sliced Philly Steak Roll Eurbkrs Hinged Sliced Sub Roll , 8 in., 3.3 oz. Bkrs Imp Ciabatta Sandwich Roll, 4x4
Bkrs Imp Artisan Ciabatta Sandwich Roll Cottage Whole Grain Ciabatta Roll, 4x4 Bkrs Imp Artisan Puglaese Bread BBRL Cls Soft Thick Rye Bread, 16 Slice BBRL Cls Thick Wheatberry Bread, 19 Slice J&J Snk Pretzel Slider Bun BBRL Cls Chipotle Chile Tortilla Wrap Mission Flour Tortilla Wrap, 12” Mission Variety Pack Flour Tortilla Wrap BBRL Cls Garlic Herb Tortilla Wrap, 12” BBRL Cls Spinach Herb Tortilla Wrap, 12” BBRL Cls Tomato Basil Tortilla Wrap, 12” BBRL Cls Wheat Tortilla Wrap, 12”
French Fries McCain Xlg KK Fry 1/2” McCain Route 66 KK Wedge Fry McCain Flavor Last Shoestring Fry McCain Redstone Spiral Fry McCain Extra Long SS Fry, 1/4 in. McCain Steak Cut Fry, 3/8 x 3/4 McCain Signature XL Straight Fry, 3/8” McCain XL Straight Fry, 3/8” McCain Signature Straight Fry, 5/16” Sys Imp Brew City Straight Fry, 5/16” McCain Ultimate Straight Fry, 5/16” McCain Flavorlast Thick Fry, 7/16” McCain Flavorlast Thin Regular Fry Ore Ida Waffle Fry Moores Sun Stix Sweet Potato Fries McCain Sweet Potato Wedges Lamb Sweet Potato Platter Fries Ore Ida Versitot Tater Tots
French Fry Facts 6/5 lb.
Yield: The cost-per-pound is just one factor that influences profitability. Think in servings-per-pound. A lower price fry on average will yield fewer servings per pound than a higher quality fry of the same cut. The additional servings on a higher quality fry will generate incremental revenues, exceeding any extra cost per serving. High Solids/Low Moisture: If a french fry has 31% solids, it means 31% of the product is potato and oil and 69% is water. As a rule, the best fries have solids contents of about 21%. High solid french fries absorb less fat. Length: USDA specifications for length are: extra long (80% of individual pieces are more than two inches long and 30% are more than three inches long); long (70% are greater than two inches long and 15% greater than two inches); medium (50% are greater than two inches in length; and short (less than 50% are greater than two inches Thickness: Regular cuts are typically sold in 3/8 inch to 1/2 inch thickness; shoestrings from 3/16 inch to 5/16 inch thick; and crinkle cuts from 5/16 inch to 1/2 inch thick.
McCain Redstone Cross Trax Fry
6/4.5 lb. | 9714106 Whole waffle cut fries with a light red batter coating provides great yield.
Coatings: Several years ago, french fry
manufacturers introduced a clear, flavorless coating that is applied to fries to enhance heat retention in cooked product up to twice as long as non-coated fries. They are more expensive, but if you need to hold a batch of fries for several hours at a time, consider buying coated fries.
McCain Flavorlasts Fry, 7/16 in.
6/5 lb. | 7395163 Fantastic just-cooked taste for up to 15 minutes! When you have to hold fries, you need to know they’ll stand up. New McCain® Flavorlasts® fries have a state-of-the-art clear batter that delivers great taste. Crisp, golden brown outsides. Light, fluffy insides. All for as long as 15 minutes.
Storage: Partially thawed or “slacked” fries readily absorb extra fat, making them greasy. Store fries on floor racks away from walls, blowers and defrost trays
McCain Harvest Splendor KK Sweet Pot Fries
6/2.5 lb. | 5656200 Harvest Splendor™ Deep Groove Crinkles offer crisp outsides and tender insides with bake or fry flexibility. Their striking color lights up menu selections and pleases guests throughout the day. McCain sweet potatoes are naturally ripened after harvest for a sweeter, more consistent flavor that makes them a sensational side or a profitable second fry.
Sys Imp Brew City Skin-On Fry, NW
6/5 lb. | 3555349 Extraordinary potato flavor with beer batter and skin-on appeal. Perfect for true French Fry Potato lovers!
Shrink Restaurant Labor Costs: Four Fundamental Best Practices Richard Zierke, Project Manager, Concord Hospitality Inc. In the restaurant business, you’re only as good as your last meal. With the challenges that many restaurant operators are facing economically, it is not only crucial to ensure that customers leave satisfied, but also that operators are doing everything that they can to evaluate and manage business costs. Many operators manage dozens of restaurants across multiple national concepts, so standardization and cost savings in this one area are substantial across whole businesses. Determining “what’s right” for labor is an eternal pursuit that involves chasing the labor percentage and budget, creating the right chemistry between staff and management teams, and combining the expertise of managers with the science of money and labor forecasting. There are fundamental best practices that, if followed, can make your life easier and make your business more successful with smarter labor management.
1. How well do you know your business? This may seem to be an obvious question, but it involves a lot more than knowing the numbers and the recipes. Do you know your community? What about the events happening year round? Without being prepared with this information, restaurant operators can’t accurately schedule staff and forecast labor hours. At the end of the day, significant labor savings means being completely aware of the number of hours you use. 2. Create a labor plan, and stay accountable to it. A restaurant manager leads not from a computer in a cubicle, but from the floor and the kitchen. Managers do not have the time to plan a business strategy as soon as they walk in the door, so expectations need to be set so the entire management staff can be held accountable to the plan for that day’s shifts. Creating this plan must involve collaboration and communication, and with the right labor management tools integrated with the POS, forecasting hours based on sales and guest counts is a great base to formulate that ongoing plan.
Whiteys Beef and Bean Premium Chili Whiteys Chicken Chili Chfmate Chili Con Carne Without Beans BBRL Cls Timberline Frozen Chili With Beans
Knorr Classic Frozen Chili With Beans Minor Beef Soup Base Sys Rel Beef Soup Base Sys Imp Beef Soup Base, No Msg/Hvp Legout Beef Soup Base, Paste 095 Legout Beef Soup Base, Paste FC Sys Imp Real Beef Soup Base Minor Chicken Soup Base Sys Imp Chicken Soup Base, No Msg/Hvp Legout Chicken Soup Base, Paste 095 Legout Chicken Soup Base, Paste FC Sys Imp Real Chicken Soup Base
Wlngood Beef & Pepper Soup Sys Cls Gold Broccoli Cheese Soup, Conc Chffran Broccoli Cheese Soup, Mph2o
3/ 4 lb.
3/ 4 lb.
Shrink Restaurant Labor Costs (cont’d)
Soups Wlngood Chicken Dumpling Soup Sys Cls Homestyle Chicken Noodle Soup, Conc BBRL Cls Boston Clam Chowder Sys Cls Boston Clam Chowder, Conc Sys Imp New England Clam Chowder, No Msg Sys Cls Chicken Corn Chowder, Conc Sys Cls Maryland Style Crab Soup, Conc Sys Cls Cream Of Potato Soup, Conc BBRL Cls Potato With Bacon Soup BBRL Cls Wisconsin Cheese Soup Sys Cls Deluxe Beef Stew
3/ 4 lb.
Sunshin Assorted Gourmet Crackers Keebler Club Crackers Keebler Oyster Crackers Hse Rec Saltine Crackers Bkrs Imp Rustic French Bread Bowl
For forecasting, manager communications, and easy employee scheduling, operators can use tools such as HotSchedules webbased labor management solution. It enables managers at Concord Hospitality to plan their business from anywhere online, and allows employees to have more control and flexibility in their scheduling. Because it’s easily interfaced with the POS at all locations, it helps managers forecast more accurate labor plans and ultimately reduce overtime and control labor costs. Concord Hospitality tells its managers, “The computer doesn’t run the business, you run the business.” Still, having this level of analysis and forecasting power has enabled Concord Hospitality to schedule more accurately and has resulted in a labor cost reduction or .5-.6%, which adds up quickly for a company that size. 3. Hire the right people, and keep them happy. The restaurant industry is notorious for its turnaround rate. Less than 100 percent is considered “good,” while the reality remains that this kind of turnover is very costly for businesses. During the hiring process, restaurants should routinely use employee screening tests to find the best match for their needs. When you hire the right people, you are rewarded for it, and you reward them in return. It is crucial to have the right management chemistry in a restaurant, so that must be taken into consideration when hiring. This chemistry encourages productivity and motivation.
soup warmer packages
7 Quart Warmer Package
11 Quart Warmer Package
1. 7 Quart Vollrath Heat ‘N Serve Food Warmer w/Cover/Inset/Hing - 6511620
1. 11 Quart Vollrath Heat ‘N Serve Food Warmer w/Cover/Inset/Hing - 6924856
2. Vollrath Stainless Ladle One Piece 1/6 oz. - 4425070
2. Vollrath Stainless Ladle One Piece 1/6 oz. - 4425070
3. House Recipe Saltine Crackers (1 case) 500/2pk - 4204996
3. House Recipe Saltine Crackers (1 case) 500/2pk - 4204996
4. Your Choice of Soup (1 case):
4. Your Choice of Soup (1 case):
- Whitey’s Premium Beef with Bean Chili 4/5 lb. - 9779802
- Whitey’s Premium Beef with Bean Chili 4/5 lb. - 9779802
- Whitey’s Chicken Chili 4/5 lb. - 1610542
- Whitey’s Chicken Chili 4/5 lb. - 1610542
* 7 qt. warmer sold separately for $179.00
* 11 qt. warmer sold separately for $199.00
(7 qt. package)
For both managers and employees, the ability to access employee scheduling tools available online anytime, anywhere is another way to keep employees happy.
(11 qt. package)
4. Keep an eagle eye on your budget, and be prepared for changes. The Federal Minimum Wage is increasing again this summer and for companies that train new employees on a regular basis, this could impact the bottom line unexpectedly if they don’t prepare for it. Whenever operators hear of an increase coming, they should work it into the budget by evaluating all the other costs for the restaurant such as cleaning vendors, energy use and more.
ttuce rmony Le a H p Im Sys
Salads Kens Fat Free Balsamic Vinaigrette Kens Metro Balsamic Vinaigrette Kens Chunky Blue Cheese Dressing Sys Cls Liberty Blue Cheese Dressing Sys Cls Pourable Blue Cheese Dressing Kens Supreme Blue Cheese Dressing, Refrig Kens Tableside Caesar Dressing Kraft Coleslaw Dressing, Pouch Kens Greek Dressing With Feta HVR Honey Mustard Dressing Kens Northern Italian Vinaigrette Kens Lite Olive Oil Vinaigrette Kens Parmesan & Pepper Dressing, Refrig Sys Imp Shredded Fine Cut Cabbage For Slaw Sys Imp Chopped Lettuce Sys Nat Premium Palletized Iceberg Lettuce Sys Imp Chopped Romaine Lettuce, 1.5 X 1.5
4/1 gal. 4/1 gal. 4/1 gal. 4/1 gal. 4/1 gal. 4/1 gal. 4/1 gal. 12/40 oz. 4/1 gal. 4/1 gal. 4/1 gal. 4/1 gal. 4/1 gal. 4/5 lb. 5/4 lb. 1/24 ct. 4/2.5 lb.
8491102 3792413 4488847 5799317 4004164 1394568 6604722 3327962 7797186 7398555 2135986 5789979 4796173 8227266 8947111 1908318 8950701
Sys Nat Fresh Romaine, C-1 4/6 ct. Sys Nat Fresh Romaine 4/6 ct. Sys Nat Hearts Of Fresh Romaine 4/12 ct. Sys Imp Italian Blend Romaine 4/2.5 lb. Sys Nat Washed & Trimmed Romaine 2/5 lb. Sys Imp Separate Fresh Lettuce Salad Mix 4/5 lb. Sys Imp Signature Blend Lettuce Salad Mix 4/2.5 lb. Sys Imp Harmony Lettuce Salad Mix 5/4 lb. Sys Imp Shredded Lettuce, 1/8” 4/5 lb. Sys Imp Shredded Lettuce, 1/8” 4/2.5 lb. Arrezzio Hmsty Ital & Rstd Red Ppr Crouton, ZTF 8/2.25 lb. Sys Cls Homestyle Multi-Grain Crouton 8/2.25 lb. ChefExp Large Candied Pecan Pieces 3/2 lb. ChefExp Candied Walnut Pieces 3/2 lb. Roland Pitted Kalamata Olives 6/2 kilo Sys Cls Diced Potato Salad With Egg 3/8 lb. BBRL Imp Deluxe Red-Skin Potato Salad 2/5 lb.
6569172 1675891 2416691 8949083 7199680 6232375 1959279 2426922 6524409 9954207 7762366 7762224 2427722 2426997 3362464 5391115 6537187
Sys Imp Ba tte
red Onion R
d Sys Imp Italian Br
, 3 in.
Mozz Cheese Stick
www.syscoappetizers.com Click on the box at the top of the home page where OPERATORS is shown in green for practical ways to make more money!
Salad Mixes Sys Imp Salad Mix
This website will help you with tested and proven strategies as well as ideas you can use right away to: • Increase sales – build your check averages with simple ideas • Drive traffic – bring in more guests with high impact events • Manage costs – lower your plate costs and do more with less. • Increase margins – capture big profits with on-trend options
4/5 lb. | 6232375
Fresh California iceberg, with red cabbage and carrots in separate bag. 100% useable, ready to use for house salads, on salad bars.
Sys Imp Signature Blend Salad Mix 4/2.5 lb. | 1959279
Delicious blend of 65% romaine, 15% radicchio, 10% escarole and 10% shredded carrots. Appealing plate presentation with a great upscale look.
Sys Imp Harmony Salad Mix
5/4 lb. | 2426922
45% iceberg, 25% romaine, 10% shredded carrots, 10% shredded radishes, 10% shredded red cabbage. Colorful, unusual blend for an upscale iceberg/romaine salad.
Sides & Appetizers Moores Flour Coated Onion Ring, 1/2” Sys Imp Battered Onion Ring, 3/8” Sys Imp Gourmet Breaded Onion Rings, 5/8” Mrs. T Potato & Chdr Cheese Pierogi, 1.5 oz. Mrs. T Mini Potato & Cheese Pierogi BrewCty Buffalo Blue Jack Cheese Stick Sys Imp Brd Mozzarella Cheese Stick, 3.25 in. Sys Imp Btrd Mozzarella Cheese Stick, 2.75 in. Sys Imp Italian Brd Mozz Cheese Stick, 3 in. Sys Imp Quick Spinach Artichoke Dip
How to be a Great Server
1. You represent the restaurant.
You might not own the restaurant or cook the food, but patrons will always view you as the restaurant, for better or for worse. If you’re a server, it’s quite likely that you’ve experienced being stiffed on your tip solely because a customer didn’t like his meal. When a customer is happy, let them know that you appreciate their business and look forward to having them back. When they’re unhappy, find out why, and what you can do to make it better.
BkryChf Chdr Cheese Toaster Biscuit, 3.75 in. BBRL Cls Italian Garlic Bread Eurbkrs Assorted Dinner Rolls. 1.5 oz. Sys Cls Assorted Soft Baked Dinner Rolls, .9 oz. San Ral Breaded Naples Eggplant Cutlet San Ral Battered Round Eggplant Cutlet San Ral Naples Eggplant Cutlet Stoufer Creamed Chipped Beef BBRL Cls Creamed Chipped Beef Stoufer Stuffed Cabbage Rolls BBRL Cls Stuffed Cabbage Rolls Pioneer Dumplings With Seasoning, .25 oz. BBRL Cls Meat Lasagna Stoufer Meat Lasagna Arrezzio Meat Lovers Lasagna BBRL Cls Meat Lasagna, Tray BBRL Cls Vegetable Lasagna Hlth Ch Vegetable Lasagna Stoufer Macaroni & Cheese BBRL Cls Traditional Macaroni & Cheese BBRL Cls Stuffed Green Peppers Stoufer Escalloped Potatoes BBRL Cls Salisbury Steak
You’ll look like you’re in charge when you use positive phrases such as the following: I can, I will, or I have. On the other hand, you won’t impress your customers as much with phrases like these: Hang on, Let me check, I don’t know Using positive, take-charge phrases will help you gain your customer’s respect, which in turn improves your image in their eyes. It also helps with hard-to-please customers, who tend to make more demands when they view you as just the messenger.
2. Your opinion does matter.
The one thing that we absolutely hate to hear from our server when we ask for recommendations is, “Everything is good.”
This really translates to: “I’m too lazy to tell you,” or “I haven’t personally tried any of the dishes,” or “I’m scared of recommending a meal that you won’t like (and thus stiff me on a tip).” Remember, you are the restaurant’s representative, and it doesn’t look good if you don’t know your own products.
We want to hear what you like. Most likely, your own passion and enthusiasm will rub off on us. Of course, you don’t want to build up expectations unreasonably high (e.g., “This is the best confit you’ll ever have!”), but we do appreciate that you
How to be a Great Server (cont’d)
know your dishes. If you must play it safe, you can always point out dishes that are popular with other patrons.
However, don’t take it personally if you recommend something that a customer doesn’t enjoy. The number of customers that enjoy your recommendation will probably exceed the few customers that leave a bad tip because they didn’t like their meal. You also stand a good chance of upselling appetizers or desserts if your customers think you know your stuff.
Customers also like to hear that they made a good choice after placing their orders. Your affirmation (e.g., “Great choice, the veal is wonderful!”) is like a compliment, which makes the customer feel like they did the right thing. If the customer enjoys the meal, you can simply reiterate that it was a good choice after all to leave a positive impression.
Dinner Legout Au Jus Beef Gravy, RTU Sys Cls Roasted Beef Flavor Gravy, RTU Legout Brown Gravy, RTU Legout Chicken Gravy, RTU Chfmate Country Sausage Gravy, RTU Legout Turkey Giblet Gravy, RTU, #5 Can Legout Au Jus Instant Gravy Mix Legout Beef Instant Gravy Mix Legout Biscuit Gravy Mix Trio Brown Instant Gravy Mix Sys Imp Quick Brown Gravy Mix Trio Chicken Instant Gravy Mix Sys Imp Quick Chicken Gravy Mix Legout Chicken Instant Gravy Mix Sys Imp Roast Pork Gravy Mix Legout Turkey Instant Gravy Mix Sys Imp Turkey Gravy Mix Perdue Turkey Breast Roast With Handle Sys Cls Honey Stung Preckd Brd Chicken, 4 Pc Pierce Preckd Italian Boneless Chicken Breast Pierce Preckd Mesquite Boneless Chicken Brst BBRL Imp Fresh Oven Roasted Chicken Half Perdue Fresh Oven Roasted Chicken Quarter
3. Attitude is everything.
After reviewing hundreds of restaurants, the ones that stood out for service weren’t necessarily those with staff that crumbed our table, folded our napkins or had an army of water boys. The restaurants with notable service were those with happy, smiling servers who showed real personality.
We know that being a server is a stressful job, especially on those chaotic Friday nights. Smiling while you’re trying to juggle five tables of hungry diners is never easy. However, just remember that your demeanor should be pleasant and you should be smiling when you’re on the floor. Your customers are there for a pleasant experience, and if they see you having a bad day (yes, they will notice), it will rub them the wrong way and lead to a downward spiral of a bad day and bad tips.
By smiling and thanking your customers, you’ll find that you’ll reap the rewards of this small token of appreciation many times over in
2/5-7 lb. avg. 0770412 12/15.5 oz.
8/2.5 lb. avg. 6421895 32/10 oz. avg. 7671696
cont’d on next page…
How to be a Great Server (cont’d)
the long run. Also, remember that a proper smile involves your whole face, not just your mouth. So practice that smile and use it often!
4. Learn your wines.
Most likely, your wine list will be small, and you won’t have a sommelier on hand. However, don’t be scared, because knowing your wines and appropriate pairings is a fantastic opportunity for you to look knowledgeable, impress your customers, and boost your tips.
However, one thing you should not do is immediately ask your customers if they are interested in any wines when they’ve just been seated. Instead, simply ask if they would like any drinks or if they have had a chance to look at the wine menu yet. The reason for this is simple: you should let them actually take a look at the wine list before you ask them to choose one.
Dinner Hatfld Boiled Ham, 4x6, 35% AI 3/11 lb. avg. 2081412 Hatfld Chef Pleaser Boneless Carving Ham 1/18/20 lb. 3892049 Farmlnd Bnlss Buffet Ham. 30% H&W, 95% Ln 2/10-12 lb. 1516178 Hatfld Boneless Buffet Ham, 97% Ln 35% AI 2/11 lb. avg. 9967886 Hatfld Foodservice Chef Buffet Ham, 10% 2/12 lb. avg. 6505101 Hatfld Low Sodium Flat Buffet Ham 2/11 lb. avg. 2730463 Farmlnd Hickory Smoked Buffet Ham 2/8-10 lb. 9911132 Btchr W Canadian Brand Ham 3/3 lb. avg. 4157046 Hatfld Cooked Ham, 10% W/A 3/12 lb. avg. 2334027 Hatfld Cooked Ham, 4x6 C.V.F. 10% 3/11 lb. avg. 6926893 Hatfld Football Style Country Ham 4/10-12 lb. 1066562 Hatfld Low Salt Football Country Ham 2/11 lb. avg. 2219772 Farmlnd Smoked Round Boneless Ham, W/A 2/14 lb. avg. 1853332 Hatfld Virginia Brand Cooked Ham 2/13 lb. avg. 1881085 Sys Imp Fresh Frenched Lamb Rack, 8 Rib, Ch 6/2 lb. avg. 6177497 Devault Preckd Italian Meatballs, .5 oz. (6010c) 1/10 lb. 7022940 Devault Preckd Italian Meatballs, 1 oz. (6011c) 1/10 lb. 7022957 Hatfld Homestyle Meatloaf 1/5 lb. avg. 5261649 Sys Cls Oven Ready Meatloaf, Raw 4/6 lb. 7502990 Sys Rel Meat Loaf Portions, Sliced 75/3.2 oz. 0097949
The best part of learning your wines is that your education will go wherever you go. Although the wine list will change, you will always have the understanding of the various types of varieties.
5. Be proactive with your tables. Each server knows that the people at some tables are amazingly easy to handle while other people at other tables can be impossibly difficult. While luck deals the cards, there are things that you can do to make things go as smoothly as possible when you do get a high maintenance group.
After entrees have been served to one of your tables, instead of asking whether they need anything in general, ask about specific items such as condiments, utensils or refills. By specifically calling out items, you’ll avoid being called over a few minutes later for a bottle of ketchup or an extra
How to be a Great Server (cont’d)
Dinner Farmlnd Smoked Pork Chop Farmlnd Whole Bnls Pork Loin, Net With Timer Hatfld Premium Reserve Pork Loin Chop Hatfld Frenched Pork Loin Rack, 8 Rib P.R. Maid Rt BBQ Pork Rib, Cooked With Sauce Hatfld Precooked BBQ Pork Rib Back Hatfld Random Cooked Pork Rib, Frozen Hatfld Pork Rib-Eez Hatfld Boneless Flat Iron Pork Sirloin Steak Hlshire Smoked Beef & Pork Rope Sausage Hlshire Cheddarwurst Skinless Sausage, 5x1 Hatfld Mild Italian Rope Sausage, Frozen Maid Rt Sweet Italian Sausage Bites Hlshire Polish Link Sausage, N/C 4x1 6 in. Sys Cls Pork Sausage, Bulk Roll
2/13 lb. avg.
2/6 lb. avg.
spoon because the customer forgot it the first time around. Also, you’ll appear as detail-oriented and genuinely caring of their comfort.
16/1.5 lb. avg. 1671932 4/5 lb.
IBP Flat Iron Steak, Ch IBP Flat Iron Steak, Ch IBP Flat Iron Steak, Ch IBP Marinated Denver Steak, Ch IBP Marinated Denver Steak, Ch Catelli Pounded Veal Cutlet Hip, 3 oz. Catelli Breaded Raw Veal Patty, 4 oz.
6. Practice good timing. Good timing serves a number of purposes: it reduces the number of trips to each table and makes you look more attentive. The most crucial element of timing takes place immediately after a party has been seated. This is when you’ll be making introductions, mentioning specials, taking drink orders, and most importantly, making your first impression.
24/8 oz. avg. 6423085 27/6 oz.
As a server, it’s your responsibility to keep things going. Groups that take a long time to settle down and order are not good to either yourself or the restaurant. Once your patrons are seated, a good way to lead into food is to start with drinks.
Be mindful that you’ll also want to give them time to look over the drink and wine menu if you have one. You don’t want to ask, “Can I start you off with anything to drink?” Your patron may feel the need to browse the wine menu right at that moment, thereby forcing you to excuse yourself to come back later at a later time. However, a phrase like, “Your wine and cocktail menus are here, but would you like to start with any drinks now?” sends the message that they can take their time with the menu, and also addresses the frequent customers who always order the same drink.
After the drinks, outline the daily specials and then inform the table that you’ll be back with drinks and to take orders. Customers appreciate hearing the specials early, because it gets our appetites rolling and also helps them
In addition, this goes without saying, but refilling drinks before they are empty is always a sign of good service and really shows that you are paying attention.
cont’d on next page…
How to be a Great Server (cont’d)
decide what to order. If you mention the specials after you come back, then the customers are forced to decide on the spot if they prefer the special, often delaying the ordering process.
Panpesc Ocean Farmd Barramundi Portns, 8 oz. 1/10 lb. 7041520 Icelndc Yuengling Btrd Haddock Filets, 6 oz. 1/10 lb. 7286291 Icelndc Yuengling Battered Haddock, 1-2 oz. 1/10 lb. 7236239 Icelndc Redhook Btrd Halibut Portions, 2-3 oz. 1/10 lb. 5682640 Packer Fresh Mussels 1/10 lb. 7476260 Packer Tilapia Filets, 7-9 oz. 1/10 lb. 0131680 Packer Skin-On Atlntc Salmon Fil, Partially Bnd 1/10 lb. avg. 2013233 Sys Cls Chopped Fancy Ocean Clams, No Msg 12/51 oz. 5176763 Sys Rel Chopped Fancy Ocean Clams, No Msg 12/51 oz. 6042139 Sys Imp Chopped Fancy Sea Clams, No Msg 12/51 oz. 5178199 PortBty Breaded Clam Strips, 50% Bulk 1/6 lb. 1089044 PortBty Breaded Clam Strips, 50%, Portioned 24/4 oz. 1019165 PortBty Breaded Clam Strips, 50%, Portioned 24/6 oz. 1089051 PortBty Super Surf Crispy Breaded Clam Strips 24/4 oz. 5216734 Packer Angulatus Crab Clusters, 5/8 1/30 lb. 2021327 Packer Canadian Snow Crab Clusters, 5-8 1/30 lb. 2824787 Packer Canadian Snow Crab Clusters, 8-Up 1/30 lb. 7295710 Packer Pasteurized Lump Crab Meat, Frozen 20/1 lb. 5915156
The last note about good timing is when to deliver the bill. This is usually self-evident as the people will be finished with eating and you’ll have already asked them if they want dessert. Never, ever, deliver a bill before you have asked if they want dessert, and never while your patrons are still eating because it’s an insult to rush your diners. Letting your customers know with a smile that they can pay at their convenience when they’re ready is an important last touch before they sign the bill.
7. Understand your customers.
Some customers simply want their server to be an unobtrusive background experience. Other diners prefer interaction and conversation. As any good salesperson knows, it’s important to identify what type of customer you have and to modulate your own personality accordingly to build rapport.
An experienced salesperson, for example, will often match your energy level and rate of speech because it makes you feel more comfortable. Knowing how to interact with each group will improve your experience as well as theirs.
8. Learning to handle the negatives.
Many front-line customer service jobs have the motto, “The job would be great if not for the customers.” It’s true that one bad apple can ruin an otherwise great day, so the key is to find ways of dealing with those bad apples so that you can continue doing your job and making your other customers happy.
How to be a Great Server (cont’d)
ocean clams versus sea clams
First, if a customer is unhappy, find out if they have a legitimate complaint (food prepared wrong, lengthy delays, unruly neighbors), and if so, deal with it appropriately.
Sometimes a quick resolution will patch things over, but the customer may still be upset regardless. Anger is usually a by-product of feeling helpless, which means angry customers want to have some say over the situation. This can mean talking to the manager, making threats or leaving a bad tip.
To diffuse a simmering customer, try asking, “What can I do right now to make you happy?” It’s a great customer service line that puts the ball in the customer’s court and forces them to vocalize their needs. More often than not, it will snap them out of their bad attitude when they realize that they have no more excuses to remain sour.
In the event that you snag a customer who is just irreparably negative, you should just tell yourself that some people in the world are simply not happy, no matter what you do. Try not to take it personally, because unfortunately they enjoy being miserable.
Ocean Clams: • • • •
Fancy Meat is pinkish in color Chewier in texture and more pungent than sea clams Used in products requiring stronger flavor such as tomato based products
Sea Clams: • • • • •
Fancy Premium species Called surf clam Light tan to white in color Used when a sweet, tender clam is desired; white chowders, clams in white sauce and linguine with clam sauce
Shrimp PortBty Brd Bfly Coconut Shrimp, 21/25 ct. Tamp Md Brd Bfly Shrimp Pouch, 60/70 ct. Tamp Md Breaded Popcorn Shrimp PortBty Brd Round Coconut Shrimp, 16/20 C/T Icelndc Redhook Ale Battered Shrimp, 31/35 Tamp Md Jalapeño Shrimp Jammer, 16/18 ct. Tamp Md Mont Jack Shrimp Jammer, 16/18 ct. Packer P&D Raw Shrimp, 36/40, Tail Off Tamp Md Dip’n Dusted Popcorn Shrimp Tex Bay GH Brn Shrimp, 10/15 ct. Tex Bay GH Brn Shrimp, 16/20 ct. Tex Bay GH Brn Shrimp, 21/25 ct. Tex Bay GH Brn Shrimp, 26/30 ct. Tex Bay GH Brn Shrimp, 31/35 ct. Tex Bay GH Brn Shrimp, 36/42 ct. Tex Bay GH Brn Shrimp, 43/50 ct. Tex Bay PUD Raw Shrimp, 50/60 ct. USA
We’ve mentioned it many times already, but we have to list it again as our last point. It’s a fact: happiness is contagious. If you smile at someone, chances are they’ll smile back. Science also shows that even if you’re not happy, acting happy will actually make you feel better. We’re not saying you should carry a smile the whole night (it may even be creepy), but a few strategic full-face smiles will go a long ways.
If you’re not out selling you’re being outsold.
Pasta Labella Smooth Elbow Macaroni Labella Fine Egg Noodle Labella Kluski Egg Noodle Labella Medium Egg Noodle Labella Wide Egg Noodle Labella Extra Wide Egg Noodle Labella Penne Rigate Labella Heavy Wall Penne Rigate Labella Tricolor Penne Rigate Labella Whole Wheat Penne Rigate Labella Spiral Rotini Labella Garden Spiral Rotini Labella Spaghetti 10 in. Labella Spaghetti 20 in. Labella Spaghettini 1.6 mm Labella Ziti
First things first. Cleanliness and order accuracy are prerequisites to selling anything. The cleaner the table, the more you sell, and if the order isn’t right, it’s irrelevant what you “up-sold”. Keep it clean and double check every order before putting the order in.
Use the “Nod”. This great piece of body language can increase incremental sales as much as 60%. Salespeople should smile and slowly nod their head up and down as they suggest an item to a customer. You’ll be blown away by the fact that over 60% of the time the customer nods right back with you and takes your suggestion! For instance: Customer: I’d like a vodka/tonic please. Server: Would you like to try Stolichnaya (nod) or Absolut (nod) in that, sir? Customer: (mesmerized) Sure. Put em both in there!
Sample Before the Shift. If you want your sales team to sell more salads, entrees, appetizers, or desserts, let them try bite-sized samples before the shift. Tasting creates commitment and endorsement. Have your team then practice describing the items out loud to one another after they taste them in a pre-shift meeting so they can use the right words with their guests.
If you’re not out selling you’re being outsold (cont’d)
Think “Capture Rate”. If you only look at straight [volume] numbers, then your busy shifts will always produce the winners. Instead focus in on the up selling “capture rate.” If a server sells three out of ten people a featured product, then the capture rate is 33%. You want to reward the employee who is most successful with increasing these numbers.
Have Servers Compete With Their Own Sales “Records”.
Potatoes & Rice Sys Cls Classic Casserole Potato Au Gratin Sys Cls Complete Mashed Potato, Safe-T Can Resers Crmy Deluxe Mashed Potato, With Ppr Sys Nat Fresh Cooked Mashed Potato Sys Nat Garlic Redskin Mashed Potato Resers Yukon Gold Mashed Potato McCain Mini Babycake Potato Pancake Sys Cls Country Style Potato Pearl Sys Cls Excel Potato Pearl Basic Am Excel Potato Pearls With Skins Sys Cls Extra Rich Potato Pearl Sys Cls Extra Rich Golden Potato Pearl Sys Nat Redskin Mashed Potato Sys Cls Classic Casserole Scalloped Potato Sys Nat Fresh Red-Skin Potato Wedges, 8 Cut Lamb Pinwheel Potato Wedge Ore Ida Skin-On Potato Wedge, 8 ct. Lamb Sup Yukon Gold Potato Wedge, 10 Cut Nat Pot Diced White Potato, 3/4” Sys Nat Fresh Whole Peeled Cooked Potato Sys Cls Fancy Cut Yam Sys Imp Whole Fancy Yam, 20/30 ct. Sys Imp Whole Fancy Yam, 30/40 ct. Producr Jasmine Rice Sys Imp Long Grain & Wild Garden Rice Sys Imp Long Grain And Wild Rice Sys Imp Chicken With Orzo Rice Pilaf
Selling competitions succeed when a server competes with his or her own track record. If your records show that a particular server usually sells one appetizer for every seven entrees, challenge her to increase the ratio to one in every five, then split the additional profit with the server 50-50.
Pair up suggestions. This means training your sales team to practice selling in “pairs”. You can do this by playing a simple game before each shift for 60 seconds called “I Say/ You Say”. The manager begins: “I’m a customer and I say I’ll have a Hershey’s chocolate brownie, what do you say in reply, Mary?” Then hopefully Mary says something like: “I say, how about some vanilla ice cream or coffee with that?”
, 14 Cu
rk New Yo Sys Imp
Davids Pre-Cut Cheesecake Brownie Davids Chocolate Rocky Road Brownie Davids Peanut Butter Swirl Brownie T&S
Sys Imp Chocolate Confusion Cake 14 ct. Davids Apple Caramel Crumb Cake Sys Imp New York Hi Chsecake, 10 in., 14 Cut Sys Cls Plain Banquet Cheesecake, 14 ct.
Davids Almond Biscotti Cookie Sweet St Variety Dessert Bar
Sweet St Variety Mousse Dessert Bag Sys Cls Chocolate Mousse Mix Sys Cls Strawberry Mousse Mix Sys Cls Vanilla Mousse Mix
Sys Imp Mini Choc Iced Cream Puff Pastry Sys Imp Mini Vanilla Cream Puff Pastry Davids Assorted Rugelach Pastry Sys Imp Mini Chocolate Iced Éclair Pastry Sys Imp Mini White Marble Napoleon Pastry Sweet St V-Bar Petit Four Dessert
Sys Cls Chocolate Pudding Musslmn Choc Pudding Swtnd With Splenda Sys Cls Rice Pudding Sys Cls Tapioca Pudding Sys Cls Vanilla Pudding Musslmn Vanilla Pudding Swtnd With Splenda
Sys Imp Chocolate Syrup, Squeeze Bottle Smucker Platescaper Assorted Topping, #1
. e, 10 in hsecak
Sys Imp M in Sys Imp M i Choc Iced Cream Puff Past ini Vanilla ry Sys Imp M C ini Choco ream Puff Pastry late Iced Éclair Pa stry
z. 2/88 o
108/.65 oz. 276/.5 o z. 228/.6 o z.
544084 7 544016 9 544080 5
Beverages Citavo Creamy Cocoa Mix Citavo Dutch Cocoa Mix For Dispenser Citavo Creamy Style Cocoa Mix For Dispenser Citavo Dutch Style Cocoa Mix Sws Miss Instant Cocoa Mix For Dispenser Sws Miss Instant Cocoa Mix Packets Citavo No Sugar Added Cocoa Mix Srvidea Vacuum Insulation Stainless Carafe Sysco Almond Pushbutton Thermo Server Sys Rel Black New Generation Thermo Server Srvidea White New Generation Thermo Server Citavo Original Cappuccino Mix Folgers Decaf Coffee Flavor Filter Folgers Regular Coffee Flavor Filter Int Del Caribbean Cinnamon Crème Creamer Int Del Non-Dairy Amaretto Creamer Int Del Non-Dairy Chocolate Cream Creamer Int Del Non-Dairy French Vanilla Creamer Int Del Non-Dairy Hazelnut Creamer Int Del Non-Dairy Irish Crème Creamer Int Del Non-Dairy Shelf Stable Creamer
Receive your first case of coffee, sugar packets, SweetPlus and Indulge FREE when you switch to Sysco for your beverage needs. Contact your Sysco Marketing Associate for more information.
Disposables Sys Cls Pwdrd Large Foodservice Latex Glove Sys Cls Pwdrd Med Foodservice Latex Glove Sys Cls Pwdr Large Foodservice Vinyl Glove Sys Cls Pwdr Medium Foodservice Vinyl Glove Sys Cls Pwdrfree Lrge Foodservice Vinyl Glove Sys Cls Pwdrfree Med Foodservice Vinyl Glove Sysco Black 2 Ply Napkin, 10x10 Sysco Red 2 Ply Napkin, 15x17, 1/8 Fold Hofmstr Black Linen-Like Flat Napkin, 16x16 Sys Cls White Linen Like Flat Pack Nap, 16x16 Sysco White 2 Ply Beverage Napkin, 10x10 Sysco Greek Key Paper Placemat Sysco Hunter Green Paper Placemat Sysco Burgundy Paper Placemat Sysco Italian Paper Placemat Sysco Jade Green Paper Placemat Sysco Versapour Polycarbon Pitcher, 60 oz. Sysco Clear Polycarbon Pitcher, 3 Lip
Sauces LOL Alfredo Sauce BullEye BBQ Sauce BullEye BBQ Sauce Cups Kraft Original BBQ Sauce Openpit Regular BBQ Sauce
LOL Butter Base Sauce Pouch Chfmate Basic Cheddar Cheese Sauce ItlRose Sweet & Smokey Chipotle Aioli Arrezzio Cocktail Sauce
Arrezzio Horseradish Sauce Hse Rec Hot Sauce Ang Mia Marinara Sauce Frutta Frutta Di Orto Marinara Sauce Trio Alfredo Sauce Mix Trio Cheese Sauce Mix Stanisl Trattoria Spaghetti Sauce
Heinz 57 Steak Sauce Heinz 58 Steak Sauce Hse Rec Burgundy Steak Sauce Hse Rec Burgundy Steak Sauce A.1. Thick & Hearty Steak Sauce
Seasonings McCorm Grlc, Lem, Rsmry Seasning Crust Blnd McCorm Herb & Cheese Seasoning Crust Blend McCorm Onion & Pepper Seasoning Crust Blnd McCorm Old Bay Seasoning Rub Lawrys Salt Free 17 Seasoning Shaker Imp/McC Big & Bold Key West Spice Blend Imp/McC Big & Bold Monterey Spice Blend Imp/McC Big & Bold Santa Fe Spice Blend Imp/McC Light Chili Powder McCorm Smoked Paprika Imp/McC Black Pepper Shaker Pouch Imp/McC Pepper Supreme Roland Chablis Cooking Wine Roland Sauterne Cooking Wine
Miscellaneous 1/6 lb.
Fry-On Zero Trans Fat
High Performance Zero Trans Fat Liquid Frying Oil Fried Foods Taste Better Fried in Fry-On Zero Trans Fat • • •
unique Zero Trans Canola-Corn Blend perfect for fried chicken, seafood, breaded vegetables and appetizers no greasy aftertaste
Healthy Choice for Frying
• contains Zero Grams Trans Fat per serving • low in saturated fat
Superior Frying Performance • • • • •
an extremely stable blend of canola and corn oils, Fry-On Zero Trans Fat was developed to give you superior performance under the most abusive frying conditions. no objectionable flavors at end of fry cycle does not deteriorate at high temperatures formulated for enhanced frying stability can be filtered hot or cold
Extend your Fry-On Zero Trans Fat • • • • •
filter once a day or after every shift fry at 350-360 degrees fry frozen foods from a frozen state do not salt or season over fryer skim frequently
Arrezzio Prepared White Horseradish Arrezzio Prepared White Horseradish LuckyLf Premium Apple Juice Sys Cls Ocean Clam Juice, No Msg Sys Imp Sea Clam Juice, No Msg Scrmnto Fancy Tomato Juice Whl Farm Heavy Cream, 40% Esl Stabilized Whlf Cls Acidified Sour Cream Whlf Cls Cultured Sour Cream Dressing Whlfarm Cultured Fat Free Sour Cream Sunglow Euro Style Butter Blend, ZTF LOL Whipped Butter Cup LOL Salted Whipped Butter Cup LOL Clarified Butter Oil Smt Bal Soft Butter Margarine Spread, Tub Sys Imp Fancy Jellied Cranberry Sauce Sys Imp Fancy Jellied Cranberry Sauce Sys Imp Fancy Whole Berry Cranberry Sauce
Shortenings Fry-On Liquid Shortening Fry-On Liquid Shortening ZTF Sys Imp Aerosol Pan Coating Conc Sys Imp Aerosol Butter-It Pan Coating Crisco Release Pan Coating Grill-On Butter Alternate S/F ZTF Butter-It Butter Alternate Liquid ZTF
Condiments Hse Rec Bag In Box Ketchup Hse Rec Fancy Ketchup Hse Rec Fancy Ketchup Plastic With Pump Hse Rec Fancy Ketchup, Pouch Equals 6/10# Hse Rec Ketchup, Red Jug Plastic With Pump Hse Rec Fancy Foil Ketchup Packet Hse Rec Red Bottle Squeeze Ketchup Hse Rec Upside Down Red Squeeze Ketchup Swt&Low Sugar Sub Packet, Bulk Stevia Sugar Substitute Packet, 1 gm
6/7 lb. 2 oz.
Sys Imp Cantaloupe Chunks Sys Imp Honeydew Chunks Sys Imp Rio Citrus Salad Sys Nat Al Fresco Fruit Salad Sys Imp Combo Fruit Salad Sys Imp Combo Fruit Salad Sys Imp Diced Fruit Salad Sys Imp Pineapple Chunks Sys Imp Fancy Chunky Applesauce Musslmn Fancy Applesauce LuckyLf Fancy Applesauce (Plastic)
Mexican Casa Sol Fresh Pulp Hass Avocado, 100% Casa Sol Avocado Pulp, Poly Casa Sol Vegetarian Refried Bean Casa Sol Fresh Guacamole, 100% Casa Sol Southwestern Style Guacamole, Poly Sys Cls Precooked Chicken Breast Fajita Strip
Moving Targets® + SYSCO iCare = More New Customers & More Repeat Business Need customers NOW? The promotional experts at Moving Targets offer 3 aggressive, very low-cost direct marketing services proven nationwide to influence people to visit you and spend money. 100% turnkey—they do it all. No contracts. No set-up fees. No minimums. No hidden charges. Each has the power to help get your restaurant back on track: 1. Moving Targets® Moving Targets turns today’s new neighbors into tomorrow’s loyal customers. Sends powerful Customized Letters & Gift Certificates with your irresistible Personalized Offer to new residents in your neighborhood long before your competitors know they’ve arrived. Their psychologically potent mailings attract prospects with stunning 10-20% response rates—sometimes much higher—and persuade them to become loyal to you first. Used by over 20,000 merchants for over 15 years.
China Sysco Grpfrt Bowl Bright White 10 oz. Sysco Pasta Bowl Bright White 20 oz. Sysco Soup Bowl Rim Bright White 13 oz. Sysco Bouillon Cup Bright White 7 oz. Sysco Tall Coffee Cup Bright White 7 oz. Sysco Fruit Dish Bright White 4-3/4 oz. Sysco Tall Coffee Mug Bright White Sysco Plate NR Bright White 6-1/2 Sysco Plate NR Bright White 7-1/4 Sysco Plate NR Bright White 9 Sysco Plate Rldedg Bright White 10-1/2 Sysco Plate Rldedg Bright White 6-1/4 Sysco Plate Rldedg Bright White 7-1/8 Sysco Platter NR Bright White 11-1/2 Sysco Saucer NR Bright White
2. Loyal Rewards® Customer Emailing Service Stop waiting for your customers to return! Loyal Rewards proactively motivates them to visit you more often—and spend more money—using the power of personalized email, just like the big chains do. At just 4½¢ each, you can promote to 1,000 customers for just $45! Documented response rates as high as 85%. NO COMPUTER (or PC knowledge) NEEDED. 100% turnkey. 3. Birthday Connections® introduces neighbors to your business—and turns them into immediate cash sales—by sending them a personalized birthday greeting and your gift certificate to celebrate their special day. Their tested & proven greetings generate amazingly high response rates and send streams of new customers through your door. Best of all, they do everything for you for less per-customer than most any other form of advertising. (Actually less than the cost of a store-bought card itself ). And that includes everything: from custom local mailing list, to complete personalization, to postage. For more information, visit our websites or call us for a free information package sent without obligation: Phone: 800-926-2451, ext. 299 www.MovingTargets.com www.LoyalRewards.com www.BirthdayConnection.com
3905 Corey Road | Harrisburg, PA 17109 717.561.4000 | www.syscocentralpa.com Sysco reserves the right to limit quantities and correct typographical errors.