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Swinburne College Pathways International Student Handbook Foundation and Diploma (UniLink) Programs

Swinburne College Pathways International Student Handbook Feb 2014 Swinburne University CRICOS code: 00111D

Section One Getting Started Section Two Obligations and Expectations Section Three Assessment Section Four Rights and Policies Section Five Student Services and Facilities

Contents Page Director’s Welcome


Section One College Contact details

5 6-7

Section Two Student Charter Student responsibilities Attendance Academic Progress Enrolment Leave of Absence and Withdrawal Change of Address Visa and Health Insurance Official Swinburne email Student Identity Cards

8 9 10 10 11 12 12 13 13 13 13

Section Three Examinations Special Consideration Plagiarism Graduation (Diploma)

14 15 15 16 16

Section Four Rights, Complaints and Feedback Disciplinary Procedures for Students Sexual Harassment Discrimination Equal Opportunity Policy and Equity Harassment and Bullying

17 18 18 18 18 19 19

Section Five Student Services and Facilities Careers and Employment Student development and Counselling Advocacy Forms online Parking Multi Faith Facility Health and Well-being Personal Safety

20 21 24 24 24 25 25 25 26 27

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Choosing to study in another country is a big decision. Our students decide on Swinburne College for two reasons. Firstly, they want to be well-prepared for further study in Australia. Secondly, they want to gain entry into their next course as quickly as possible. We provide a friendly and supportive place to learn. We have small classes and modern facilities, and students receive more individual attention and academic support from teachers. We also host regular study skills workshops, language development classes and social activities. These give students an opportunity to make new friends and get the most from their time at Swinburne College. Best of all, we are part of Swinburne’s dynamic university environment. We are located on campus and students have access to all of the university’s services and facilities. Although our students are only with us for a short time, we are here to prepare them for long-term success in their further studies and future careers. Chris Wallis Director, Swinburne College February 2014

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Section One Getting Started Who’s Who at Swinburne College?

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Section One Getting started. Who’s who at Swinburne College? This section will assist you to identify people who can help you whilst you are getting to know your way around. Swinburne College

Hawthorn Campus TD Building John Street Hawthorn 3122 Tel: 61 3 9241 8595 Fax: 61 3 9214 5375 Swinburne College reception is open from 8.00am to 5.00pm Monday to Friday.

Swinburne University Security Security contact

9214 3333 (from mobile or external phone) 3333 (from internal phone)

Swinburne College Academic and Administrative Staff

An internal telephone and a list of the Swinburne College Academic and Administrative staff and their contact details are available at the Reception in TD building.

Reception Staff

Our reception staff can assist you with a range of enquiries such as enrolment, timetables, fees and making appointments with our Academic Program Managers or the Director of Studies, Pathways.

Hawthorn Campus Reception

9214 8595

Academic Managers, Foundation and Diploma (UniLink) programs Diploma (UniLink) programs

Juliet Simon

9214 6150

Foundation programs

Kathleen Drew

9214 5115

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International Student Advisers (ISAs)

Swinburne’s International Student Advisers are dedicated to providing international students with advice on academic and personal needs. You can talk to an ISA about any concerns you may have. It might be family, academic or personal – and this is a free and confidential service. ISAs have access to a wide range of external community networks which can assist students. They can also provide advice on Swinburne University policies and procedures. ISA are also available to advocate for and support international students in complaint and grievance processes. An International Student Advisor is available for drop in sessions at Swinburne College, Hawthorn campus, between 9.30am – 11.30am Tuesdays. More information is available at:

Swinburne International (SI)

Swinburne International (SI) deals with the administration and support of international students studying on campus. Areas that SI is able to assist students with a range of information and issues including: admission enquiries and applications, scholarships, tuition fee policy, student visas, compulsory health cover (OSHC), AusAID, and accommodation. For contact details for Swinburne International: Telephone: +61 3 8676 7002 (outside Australia) 1800 897 973 (within Australia) Email:

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Section Two Expectations and Obligations What are the requirements for students at the College? What are my obligations as a student on a student visa?

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Section Two What are the requirements for students at the College? What are the obligations of my student visa? This section contains important information about your responsibilities as a student at Swinburne and as a student visa holder. You should refer to it whilst you are studying at the College to ensure that you remain familiar with and understand the requirements of the College/University and that you continue to meet the obligations of your student visa.

Expectations and Obligations Swinburne University Student Charter

This Charter describes what students can reasonably expect from Swinburne in order to enjoy a quality learning experience. It also defines the University's expectations of students, because students contribute to their own learning experience and to that of their fellow students. The statements in this Charter complement, but do not substitute for, the University's regulations, policies and procedures. Rather the Charter provides a summary of expectations that assists students in their understanding of how to maximise their learning experience. If you have any comments about the expectations defined in the student charter please use the student feedback form:

Swinburne will endeavor to provide you, as a student, with: 1.

Program content and resources which are up-to-date in terms of the latest research, technologies, industry developments, skill requirements and global perspectives in the area in which you are studying.


Access to the information you need to prepare for your studies and to undertake them successfully.


Relevant learning activities that enable you to develop career skills such as teamwork, critical thinking, problem-solving and communication.


Staff who are well prepared and use appropriate methods and technologies to maximize your opportunities for learning and scholarship.


Staff who treat you with respect and courtesy, are interested in your progress, respond to your communications in a timely manner and are accessible at designated times outside formal learning activities.


Fair and rigorous assessment that is conducted consistently against clear criteria.


Constructive and timely feedback on your progress, to allow you to improve your academic performance and career skills.


Access to quality facilities that meet safety standards, including learning and study spaces; equipment that supports your learning and career aspirations; effective information and communications resources; and places and forums for social interaction with peers.


Opportunities to provide feedback on your experience at Swinburne. All issues that you raise will be given serious consideration, and addressed in a fair and efficient manner.


Access to appropriate support if you experience personal, academic or disability related difficulties.


An environment in which you are treated equitably, free from discrimination, harassment and intimidation, and one where diversity is respected and valued.

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Swinburne expects that you, as a student, will endeavour to: 1.

Attend formal learning activities punctually, and participate actively and positively in your own learning.


Make a commitment to engage with your studies, including all self-directed learning tasks, and meet your assessment requirements and administrative deadlines.


Monitor your own progress and use feedback from staff to improve your learning.


Be accountable for your own learning, raising any questions or concerns about any aspect of your study in a respectful manner and within a reasonable timeframe.


Work responsibly and collaboratively to achieve study outcomes that require group activity, and avoid behavior that interferes with the study experience of others.


Ensure that the work you submit is your own, complies with the rules and policies relating to assessment and academic integrity.


Provide fair, honest and respectful feedback on the quality of the learning experience you receive in order to help staff improve the educational experience at Swinburne.


Treat other students and staff with respect and courtesy in a safe manner, and refrain from harassing them or discriminating against them.


Respect University property and facilities, including library, computing and laboratory resources, and recognize the right of others to use these facilities and services.


Demonstrate professional behavior while undertaking industry placements, projects or fieldwork, and respect the privacy of the client and any commercial information made available to you.

Student Responsibilities

As an international student on a student visa you have responsibilities to satisfy your student visa conditions. For visa conditions refer to:


As a student visa holder you must maintain satisfactory attendance in your course. To achieve satisfactory attendance you must attend at least 80% of the scheduled contact hours in a study period unless the following exception applies: You will be considered to have achieved satisfactory attendance if you attend at least 70% of the scheduled contact hours in a study period and you are maintaining satisfactory academic progress. Study Period In Foundation and Diploma (UniLink) programs a study period is defined as a College Teaching Period (14 weeks). Recording and Calculation of Attendance If you are not in class you will be marked absent unless you are attending another College activity which has been pre-approved in writing. If you are absent for reasons of ill health, you will be marked absent even if you have a medical certificate. If you withdraw from units, those units will not be counted in the attendance calculation regardless of when the withdrawal occurs.

Attendance Monitoring and Warnings

Attendance will be monitored regularly and you will be warned if you are in danger of falling below the 80% attendance requirement in a study period. You will be notified via your official Swinburne email address. At the discretion of Swinburne, there may also be additional contact by other means such as a verbal warning, letter, telephone, and/or SMS. Swinburne College Pathways International Student Handbook February 2014 P a g e | 10

Foundation Studies Programs

If you can no longer achieve: • 80% projected attendance in a study period and you are not maintaining satisfactory academic progress; or • 70% projected attendance in a study period You will be sent an email via your official Swinburne email address notifying you that Swinburne intends to report you for not achieving satisfactory attendance. The email will notify you that you are able to appeal to the Director, Swinburne College or nominee within 20 working days.

Foundation and Diploma (UniLink) programs Five Consecutive Days Absence

If you are absent for more than five consecutive days and are not contactable, or if you appear to have ceased engaging in your studies, you will be reported to the Compliance Unit (current contact is the compliance coordinator Julie Bird – The compliance unit will write to you, informing you that your enrolment will be cancelled. You will be given information on your appeal rights and the appeal processes. Students who subsequently re-engage will be required to meet with the compliance co-ordinator and follow the appeal process as directed. If you do not respond to the proposed cancellation of enrolment letter, and fail to re-engage in your studies, your enrolment will be cancelled and this cancellation will subsequently be reported to the Department of Immigration and Border Protection (DIBP). This report may have an effect on your visa.

Academic Progress Review in Pathways Programs Satisfactory Course Progress

To achieve satisfactory course progress you must complete your Foundation or Diploma (UniLink) program within three teaching periods (excluding any approved leave) unless you can demonstrate to the satisfaction of Swinburne College that you have compassionate or compelling circumstances that would indicate that a further enrolment should be allowed. If your progress is deemed to be unsatisfactory you will not be permitted to continue with your Foundation or Diploma (UniLink) studies and will not be able to reapply for the program for a period of two years.

Intervention Strategy

If you have failed one or more of the units, which you attempted in a teaching period, you will be sent an email to your official Swinburne email address requiring that you meet with the Academic Program Manager of your program to discuss strategies to help you achieve satisfactory course progress. Strategies may include additional study suggestions, a reduction in your study load and/or referral to other support services.

Reporting of Students to the Department of Immigration and Border Protection (DIBP)

Where a student in a Foundation or Diploma (UniLink) program can no longer achieve satisfactory course progress they will be sent an email via their official Swinburne email address notifying them that Swinburne intends to report them for not achieving satisfactory course progress. The email will notify the student that they are able to appeal to the Director, Swinburne College or nominee within 20 working days.

Appeals In Relation To Attendance and Unsatisfactory Academic Progress

Appeals must be in writing and addressed to the Director, Swinburne College. A review of your appeal will commence within 10 working days of the written appeal being lodged. You may be accompanied by a support person (who is not a legal practitioner) at any relevant meetings. You will be given a written statement of the outcome of your appeal, including reasons for the outcome. If you remain dissatisfied with a decision on appeal you may appeal to the Victorian Ombudsman at minimal or no cost in accordance with the National Code. The Ombudsman is generally the office of last resort. If you have not followed the steps laid down in the relevant Swinburne procedures, the Ombudsman may ask you to do so before accepting your appeal. If you choose not to access the appeal processes within the 20 working day period, withdraw from the process, or the process is completed and supports the original decision, Swinburne University will notify DIBP that you have not achieved satisfactory attendance/academic progress. In these circumstances your enrolment Swinburne College Pathways International Student Handbook February 2014 P a g e | 11

will be maintained throughout the internal and (if known) any external appeals process, provided you fulfill all conditions for a valid enrolment, including payment of all fees, and compliance with all applicable standards of conduct, statutes, regulations, policies and procedures of the University.


You must remain enrolled in a CRICOS registered course. It is the responsibility of continuing students to ensure that they are enrolled correctly. You can only change your program after permission has been granted by the Director of Studies or your Academic Program Manager. International students who transfer between programs must obtain a variation to their offer letter and a new Confirmation of Enrolment (CoE) from Swinburne International. If you are a sponsored student you will need written permission from your sponsor if you wish to change programs. International students holding student visas are normally expected to maintain a full-time enrolment in order that they can complete their program within the duration specified on their CoE. There are restrictions on international students holding student visas extending their program duration and DIBP may not allow a visa extension. Deferment, Suspension or Cancellation A student’s enrolment may be deferred, suspended or cancelled as appropriate in the following circumstances: • Where a commencing or continuing student does not arrive in time to commence classes for the relevant study period, the University may, in its absolute discretion, not permit the student to commence studies and defer or cancel the student’s enrolment; • Where a student does not complete pre-requisite units they may not be able to continue with their program until the units are completed; • Where a student elects to take credit/RPL and there are no other units in which the student can enrol in the relevant study period; • Where a student receives permission to change to another intake; • Where a student elects to take a leave of absence within the University’s policies; • Where a student elects to withdraw from their program within the University’s policies; • Non-payment of any monies owing to the University; • Failure to meet the University’s progression standards; • Misconduct as defined in the University’s policies; • Where a student is not attending classes and either cannot be contacted or their academic unit determines that they have missed too many classes to continue with their studies in the program or particular unit/s in the relevant study period; • Failure to maintain a continuous valid enrolment; • Failure to comply with any applicable standards of conduct, statutes, regulations, policies and procedures of the University which provide for enrolment deferral, suspension or cancellation as an outcome of such failure to comply; and • Where a student’s course cannot be extended due to government requirements.

Leave of Absence and Withdrawal

International students can only take Leave of Absence (LOA) where they have compassionate or compelling circumstances or on the grounds of student misbehavior. Compassionate or compelling circumstances are generally those beyond the control of the student and which have an impact upon the student’s course progress or wellbeing. Documentary evidence must be provided. Leave of Absence (LOA) or withdrawal from the course must be approved by the Director of Studies (DoS), Pathways or an Academic Program Manager.

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Student’s Obligation to Notify Change of Address

As an international student you must advise Swinburne of any changes in your Australian and home country addresses and phone numbers within 7 days. Changes to address and other contact details can be made using SwinLink – Swinburne’s online student administration service:

Student’s Obligation to Maintain a Valid Visa and Health Insurance As an international student you must ensure that you maintain a valid visa and any health insurance (OHSC) required as a condition of your visa. It is your responsibility, as an international student, to renew your visa and your health insurance.

Official Swinburne Email

Students must accept responsibility for checking their official Swinburne email address on a weekly basis at a minimum and on a daily basis during critical academic periods such as examination periods and academic progress review to ensure that they receive important correspondence.

Student Identity Card / Library Card (ID card) Issue of Student Identity Cards

Student Identity (ID) Cards are issued by the Student Information Centre. Student ID cards will be processed following the payment of fees and enrolment. Your ID card is also your Library Card. You retain the same ID number regardless of re-issues or changes in personal or enrolment details. You must resume your original ID number if you return to study after a period of non-enrolment. You should carry your identity card with you at all times. It is a requirement that ID cards are available for proof of identity particularly during examinations. For further information, including: • Lost/ stolen cards • How changes to personal and enrolment details affect your card • How your ID card is renewed

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Section Three Assessment, Assignments, Projects and Examinations

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Section Three Assessment Assignments and Projects

All subject assignments and projects must be submitted with a cover sheet which is available at the Reception. The Assessment Declaration Form/Project Cover sheet must be completed in full and stamped by a staff member at Reception. Students should keep a copy of the submitted work and the Assessment Declaration Form/Project Cover sheet. Students must be familiar with the late submission policy for each subject. These are located in the Unit of Study Outline available through BlackBoard. For further information, check with your Academic Program Manager or Field of Study Program Convenor (FOSP).


The examination period for Foundation and Diploma (UniLink) students is the last week of the teaching period (week 14). Students are responsible for reading the examination timetable and arriving on time at the location of the examination. The examinations may be held off campus so it is important that you know where the examinations are being conducted. Students will not be permitted to enter an examination more than 30 minutes after its commencement. NB: Students who have outstanding fees may be denied access to formal examinations.

Special Consideration

Special consideration is available to students who have had their studies adversely affected by acute illness, misadventure or other extraordinary cause or circumstance reasonably beyond their control. Applications will only be considered where one of these grounds has been shown. If a student is unable to sit an examination for reasons beyond their control, they have the right to apply for special consideration which may result in a special examination. A student is eligible for special consideration if they meet one of the following criteria: • • • •

at any time, a student’s study during the academic year has, to a significant degree, been hampered by illness or other extraordinary cause; or a student has been prevented by illness or other extraordinary cause from preparing or presenting for all or part of a component of assessment; or a student has been, to a significant degree, adversely affected by illness or other extraordinary cause during the performance of a component of assessment; and a student has met all other mandatory criteria necessary for successful completion of the unit of study.

Please refer to: Application for Special Consideration – Foundation Studies/Diploma (UniLink) Program NB: Foundation students must use the ‘TAFE division’ form. UniLink students must use the ‘Higher Ed’ form. Note that completing the form does not guarantee you a special exam/special consideration. Generally, special examinations are conducted in the week following the official examination period.

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At Swinburne University standards of academic integrity and honesty are viewed as essential components of teaching, learning and research. Plagiarism in any form is unacceptable and will be treated seriously by the university. Definition: Plagiarism is the action or practice of taking and submitting or presenting the thoughts, writings or other work of someone else as though it is your own work. Plagiarism includes any of the following, without full and appropriate acknowledgment to the original source(s): •

• • •

the use of the whole or part of a computer program written by another person; the use, in essays or other assessable work, of the whole or part of a written work from any source including but not limited to a book, journal, newspaper article, set of lecture notes, current or past student’s work, any other person’s work, a website or database; the paraphrasing of another’s work; the use of musical composition, audio, visual, graphic and photographic models without attribution of the author; the use of regalia, that is objects, artefacts, costumes, models and the like without acknowledgement.

Plagiarism also includes the preparation or production and submission or presentation of assignments or other work in conjunction with another person or other people when that work should be your own independent work. This remains plagiarism whether or not it is with the knowledge or consent of the other person or people. It should be noted that Swinburne encourages its students to talk to staff, fellow students and other people who may be able to contribute to a student’s academic work but that where independent assignment is required, submitted or presented work must be the student’s own. Enabling plagiarism contributes to plagiarism and therefore will be treated as a form of plagiarism by the University. Enabling plagiarism means allowing or otherwise assisting another student to copy or otherwise plagiarise work by, for example, allowing access to a draft or completed assignment or other work. Swinburne University’s plagiarism policy is available at:

Graduation – Diploma (UniLink) Students

Students who successfully complete the requirements of the Diploma (UniLink) program are eligible to graduate and receive a testamur. Students can apply to graduate via My.Swinburne. You should apply to graduate during your final semester of study, before sitting for your final exams/assessments and before the official result release date. Be sure to complete the online application before the closing date for your intended graduation as late applications will not be accepted. Further information regarding ceremony dates and closing dates can be found at:

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Section Four Student Rights and Policies What are my Rights? What policies should I be aware of?

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Section Four What are my rights? What policies should I be aware of? Be aware of your rights as an international student. Be familiar with laws that protect the rights of individuals. Know how to resolve issues and provide feedback. Australia’s laws promote quality education and consumer protection for overseas students. These laws are known as the ESOS framework and include the Educational Services for Overseas Students (ESOS) Act 2000 and National Code of Practice 2007. For further information please refer to:

Rights, Complaints and Feedback

Students who wish to make a complaint or provide feedback should talk to their course coordinator or someone else from their teaching department about the best way to resolve the issue or on how to provide feedback. Positive feedback is also most welcome as it enables University leaders to publicise and disseminate good practices. For details about student grievances follow the link below to the Policies and Procedures database where the University’s Assessment and Appeals and General Grievance policies can be found.

There is also an online form that can be used to provide feedback on services. Follow the link to Online Service Feedback Form below.

Disciplinary Procedures for Students

Students who are involved in a matter where they are subject to a student disciplinary process should read the policy which outlines their rights and obligations in the process. For details about disciplinary procedures for students:

Sexual Harassment

Sexual harassment is prohibited by law in educational establishments and will not be tolerated at Swinburne University. Sexual harassment includes unwelcome sexual advances, unwelcome requests for sexual favours, and any other unwelcome conduct of a sexual nature in circumstances in which a reasonable person (having regard to all the circumstances) would have anticipated that the other person would be offended, humiliated or intimidated.

Swinburne is committed to providing a fair and equitable study environment. Discrimination and harassment in education against individuals and groups on grounds specified in legislation is prohibited and will not be tolerated by the University. Complaints of discrimination and harassment are taken seriously and handled promptly and impartially. The University has staff trained in the resolution of complaints and in the provision of advice. Further information and a list of advisors:

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Equal Opportunity Policy and Equity

Swinburne is committed to providing a fair and equitable study environment. Equal opportunity means that every student and staff member is valued equally and provided with opportunities on the basis of merit. Academic standards are enhanced by ensuring that individuals are not treated unfairly, harassed or discriminated against. Discrimination and harassment in education against individuals and groups on the grounds of specified in legislation is prohibited and will not be tolerated by the University. Discrimination exists where aspects such as gender, race, disability, religious or political belief, sexual preference, marital or de-facto status, pregnancy or parenthood are used to limit a person’s access or opportunity to be treated equitably. Follow this link to the Policies and Procedures Database – Equal Opportunity, Anti-discrimination and Sexual Harassment.

Harassment and Bullying

Harassment and bullying are prohibited in educational institutions and workplaces and will not be tolerated at Swinburne. Harassment includes unwelcome physical or verbal actions that are abusive, offensive, embarrassing or vilifying. It may also constitute discrimination on protected grounds. Bullying is repeated, unreasonable behavior directed towards an individual or group of individuals that is victimising, humiliating, undermining or threatening. You should contact your Academic Manager or Director of Studies should you encounter any such behaviour.

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Section Five Student Services and Facilities Where can I get help? What facilities are available??

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Section Five Where can I get help? What facilities are available? Student Services & Facilities Language and Academic Skills (LAS)

Language and Academic Skills advisors can help you improve your English language and study skills so you can achieve better results. Students can obtain help with report/essay writing, note-taking, study skills, mathematics, statistics, computing and oral presentations. You can attend free workshops, join the daily conversation group or make individual appointments with an advisor.

Free after-hours information

Swinburne offers an after-hours information service to international students for medical, safety, environmental, mental health, accommodation, transport and other basic enquiries. The number is: 1800 022 168. The service is available between 5pm and 9am. For enquiries during normal business hours students can contact Swinburne International by phone on 1300 368 777

Student Services and Learning Facilities

Swinburne University and the Swinburne Student Union (SSU) have a range of services and facilities available to students, which in most cases are free. These include loans to cover fees and living expenses, health services, extra tuition and counselling services. Any student contact with these services is confidential and is not in any way communicated with the student’s department or course administration.

Student Information Centre

The Student Information Centre can assist with general enquiries such as: • Issuing or replacement of student identity cards • Official results printout • Awards and graduation enquiries • Certifying Swinburne documents • General information and referral of service Further information can be obtained from:

Many frequently asked questions (FAQs) are answered at “My.Swinburne”.

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Student Services

All international students can access the following student services: • • • • • • •

Accommodation (on and off campus options) Careers and Employment Disability Support Service Equity Scholarships Program (Higher Education) Financial Advice Health and Well-being Student Development and Counselling

Swinburne Student Amenities Association (SSAA)

The Swinburne Student Amenities Association (SSAA) has been established to provide a range of services to students of Swinburne. A range of cultural and social activities are provided throughout the year for students who are interested in becoming involved. Many of these events are organised by the various clubs and societies on campus, which you can join. The Swinburne Student Amenities Association (SSAA) plays a role in supporting these events, as well as running a range of general social activities.

For upcoming events:


Clubs and Societies

Student Academic Advice and Advocacy

Social and Cultural Activities

Night Bus

Swinburne Student Union (SSU)

The Swinburne Student Union (SSU) is a separate legal entity from the Swinburne University. The SSU seeks to represent its members and can be contacted: Telephone 9214 5440

Swinergy, Swinburne University Sport and Recreation Centre

By contacting the Sports Desk at a campus, students can collect a handbook and detailed information on any clubs, recreations, facilities and services offered. Health and fitness services and sporting campus activities are listed on the websites below:

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Swinlink is Swinburne’s online student administration system. Swinlink is for making course fee payments via credit-card and viewing and maintaining personal details held by the University. Course fee payments can be made for any debts, charges or installments for your current course or course of which you have been made an offer, or not yet made a payment for (Please note that this system does not accept payments for Library Fines, Health Insurance or Short Courses). The personal details that can be viewed and maintained on Swinlink are: • Name and date of birth • Postal and permanent address • Email address • Telephone numbers • Emergency contact details • Employer details

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Careers and Employment

Swinburne's Careers and Employment team provide free seminars, resume checks, interview practise sessions and access to an online employment database to help you find part-time work. These services are available to current students and alumni. International students with permission to work may not undertake work until they have started their course in Australia. Currently students are limited to 40 hours work per fortnight while their course is in session, and may work full-time during formal holiday periods.

Part-time Employment

The part-time employment service can assist with information and advice on part-time employment and working conditions. Students are advised to check SwinEmploy regularly if they are seeking employment. A tutoring register is also available for students seeking a tutor for a specific unit of study, or wishing to work as a tutor. For further information: Telephone (03) 9214 4875.

Student Development and Counselling

Student Development and Counselling offers a range of personal, confidential and free services to students by professional counsellors who are either registered psychologists or social workers. Services • Group programs for students to provide support as well as address any problems you may be experiencing • Short-term individual counselling • Students can simply telephone or call in to make an appointment to see a counsellor. You do not need to explain anything when making an appointment

Professional Assistance

• • • • •

Personal, relationship and family issues Grief and loss Self-esteem and personal development issues Stress, time management and effective study methods Cross-cultural issues such as adjusting to Australian culture and university life

For ongoing or more serious issues, please contact the counselling service on your campus:

Advocacy Student Academic Advisors provide advice to and on behalf of students and assist students in the resolution of their educational concerns. This may include: • Empowering students to undertake their own casework, advocating on their behalf, providing referrals to other service providers, and providing assistance in other ways. • Providing advice on University policies and procedures and provide students with realistic and accurate advice about matters for which they have sought assistance.

Forms Online

A range of student administration forms are available for students to download:

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Details of the Terms and Conditions of parking and parking locations are available from the website under further information below. Students are advised that fees are payable for parking on Hawthorn and Prahran campuses. Parking fees, terms and conditions are subject to change without notice. Students wishing to use University car parks should obtain the complete terms and conditions from the locations mentioned. Enforceable Infringement Notices are issued when parking is contrary to the terms and conditions of parking. Hawthorn on-campus parking is free on Saturdays and Sundays, parking on Saturdays at the Hawthorn campus is only available in Henry Street, the multideck car park is closed.

Infringement of Parking Rules

Failure to comply with parking regulations could incur a Parking Infringement Notice of up to$107. Under Road Safety Act 1986, the fines are enforceable in court. Those who abuse the system may have their parking privileges withdrawn and the parking permits for their cars revoked. The Terms and Conditions of student parking are available from Facilities and Services Offices on each campus or Swinburne Student Amenities Association.

Multi Faith Facility

Swinburne’s multi Faith Facility is located on level 3 of the George Building at 34 Wakefield St and is accessible via lifts or stairs. There is one large prayer room and four smaller rooms. Toilet and ablution facilities are located on the same floor.

Public Transport

For assistance with public transport:

For detailed information about public transport for each campus:

Book Shop

The Swinburne Student book shop has many resources. These resources include texts and references, novels, and general interest books, second-hand books, a full range of stationery supplies and much more. For more details go to

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Health and Well-being

A Health Service is located at each campus that offers a range of services for students.

Campus Nurses

Campus nurses on all campuses can provide Emergency response and general first aid. Assessment. Treatment and referral as appropriate. Health promotion programs and health counselling. Nurses are available on a walk-in basis or by appointment.

Health Service, Hawthorn

Level 4, The George, Wakefield Street. The Health Service at Hawthorn provides the following services: • General Medical Practice with female and male doctors by appointment. • Confidential contraception and SDI screening. • Sports injury management. • General and overseas travel immunization assessment and vaccination at competitive prices. Overseas students with valid medical insurance cards will be bulk billed for consultations and any pathology procedures done in the Health Service. Please note that only appropriate qualified medical staff are able to dispense any form of medication or pain relief such as Panadol. More information is available at:

Swinburne College Pathways International Student Handbook February 2014 P a g e | 26

Personal Safety

Australia is generally a safe and secure study destination. However, as in any place you should take steps to keep yourself safe. The following website:

provides preventative advice on safety in the situations below Bush and outback safety

Australian customs and traditions

Drugs and the law

Fire safety

Home safety and security

Law and order

Natural disasters

Personal safety

Renting accommodation

Safety in public places

Sun and water safety

Medical treatment

EMERGENCY NUMBER in AUSTRALIA Police, Fire Ambulance 000 (not 911) Personal safety strategies on campus

To ensure their safety whilst at Swinburne, students should follow the personal safety strategies outlined below: • Hawthorn campus has an emergency phone, in the foyer of some buildings, which connect directly to security. If the security office is unattended there is a phone near the window of the security office connected to the guards mobile. • travel along the safest pathways when walking about the campus at night. • report areas where the lighting is not functioning or effective to the Facilities and Service Group (such as overgrown shrubbery or trees blocking light). • report any suspicious persons to Security or Facilities and Service Group. • Students are advised to leave in groups. If possible, plan ahead and pre-determine parking areas so that when the class is finished, the group is heading in the same direction. At the car parks, ensure each person’s car is working before the group leaves. • Students are urged to consider each other and ensure that no one is left behind.

Swinburne College Pathways Student Handbook October 2013 P a g e | 27

2014 february pathways int student handbook  

Student Handbook

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