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years and counting

Annual Report 2012-13


Trustees Elizabeth Taylor (Chair) Robert Clark (Vice Chair) Peter Hanlon (Treasurer) Ros Cassy OBE Francis Davis Claire Duncan Christopher Martin Richard Pullen (Chair of Mayfield)

Chief Executive Richard Barritt

The following provide services to the charitable company:

Auditors: Sheen Stickland LLP, 4 High Street, Alton, Hampshire GU34 1BU

Bankers: Lloyds TSB Bank Plc, 63 London Road, Southampton, SO15 2US Unity Trust Bank, 9 Brindleyplace, Birmingham, B1 2HB

Solicitors: Bernard Chill and Axtell, 24 The Avenue, Southampton SO17 1XL Blake Lapthorn, Harbour Court, Compass Road, North Harbour, Portsmouth, PO6 4ST


Our Mission

We provide advice and support to empower anyone experiencing a mental health problem. We campaign to improve services, raise awareness and promote understanding. Our mission is reviewed regularly as part of our overall business planning process, which involves trustees, staff and service users in making sure our direction is the right one.

Our Vision

We won’t give up until everyone experiencing a mental health problem gets both support and respect.

Our Values

Supporting our mission are our values, the ethical framework which underpins what we do:

Open. We reach out to anyone who needs us.

Together. We’re stronger in partnership.

Responsive. We listen, we act.

Independent. We speak out fearlessly.

Unstoppable. We never give up.


From the Chief Executive In 1962, concern about conditions in psychiatric hospitals was growing. The long stay closure programme had not yet begun and Solent Mind was born as local activists came together to protest about the denial of human rights and the waste of human potential. Fifty years later I believe we can be proud of Solent Mind’s contribution - which this annual report describes - to the creation of great services, the promotion of mental health and wellbeing and the defence of peoples’ rights. It is also clear that the battle goes on. We know that people with mental health issues have borne a disproportionate share of funding and benefits cuts since 2009. Mind’s research confirms, and our own service users tell us, that fear of benefits cuts remains peoples’ greatest


source of anxiety. An increasing amount of our advocacy, home-based support, employment and wellbeing work in 2013 therefore involves benefits advice and representation. Staff surveys can be revealing. Thirty-eight percent of our staff testified in 2012 to having lived experience of mental health issues, which begins to explain the commitment that makes Solent Mind special. Commitment brings spectacular results: over ninety-five percent customer satisfaction across all services; some of the best outcomes in psychological therapy anywhere in the country; partnerships with Fareham and Gosport Mind, Havant Mind and Andover Mind - which have won vital funding for Wellbeing and Advocacy; more success winning Southampton’s Peer Support tender; and an innovative reablement grant for dementia in Portsmouth. Our gains during the year were not just tenders: our social enterprise at

Mayfield is attracting direct payments from service users and increasing plant sales income, as new polytunnels have increased our productive capacity. Diversification of income is one of the keys to maintaining our financial resilience in the years ahead.

In the words of one of those whose lives were touched by Solent Mind in 2012/13,


Fifty years and still fighting

Richard Barritt Chief Executive

Against the odds then, Solent Mind continues to grow, and not just as a provider of services but in campaigning to promote good mental health. The work of Heads UP at Winchester University and our Community Development work with people from diverse communities in Southampton, both won great support within student and minority communities alike. So as you read this annual report you can see that we start the next half century in good shape: highly motivated staff offering great services, real innovation, highly trusted, and backed by strong finances.



Advocacy, Information and Advice

Chief Executive statement


Advocacy, Information and Advice


Home Based Support and Personalisation




Schools, Colleges and Universities


Talking Therapies




Mayfield Nurseries


Thank you to our supporters


Financial Report


Contact us


Advocacy is about taking action, helping people say what they want to say, securing their rights, representing their interests and making sure they get the services they need. Our advocates work with people to deliver three types of advocacy, covering Southampton and Hampshire. Independent Mental Health Advocacy is for people sectioned under Section 2 or 3 of the Mental Health Act, subject to a Community Treatment Order or Guardianship. Independent Mental Capacity Advocacy is for people subject to the Mental Capacity Act who aren’t able to make their own decisions regarding certain matters. Usually they do not have a family member or friend to support them and they need help in stating their views. Community Advocacy is for those aged over 18 who are receiving a service from one of the Community Treatment Teams and need support in having their voice heard.


Awarded our first advocacy contract, at the local medium secure unit at Ravenswood

In 2012-13 • We started the new combined advocacy service across the whole of Hampshire, providing both statutory and non-statutory advocacy for a greater number of clients. • We started training volunteers to become community advocates.

• We continued to develop our combined advocacy service in Southampton, reaching more people than ever before.

What’s next? • We aim to reach out to more people, particularly those from Black and Minority Ethnic (BME) communities. • We will continue to develop a database of service user feedback and will use it to influence decision making around the public health agenda.



Home Based Support and Personalisation Floating Support We believe that a stable and secure base – a place to confidently call home, is at the forefront of maintaining wellbeing and a positive mindset and we believe that without this, the existing mental health problems of our service users can be made more difficult to manage. We also recognise that for those with a mental health problem, sometimes the responsibilities that come with upholding a property are neglected and thus, things can quickly spiral out of control. Our Floating Support service aims to break this cycle by providing assistance with debt management and budgeting, accessing benefits and employment services and liaising on behalf of the service user, to ensure that their property is of the standard expected. We assist Southampton residents with housing related support needs, whom are over 18 with a mental health issue and our Southampton City Council commissioned service allows us a small sum of money to allocate to individual service users where an opportunity to improve their quality of life is identified. Where it serves to support recovery, offer focus or build confidence, a non-repayable grant of up to £150 may be awarded. Our aim is to provide our service users with the support necessary in order for them to progress on their recovery journeys without fear of discrimination or homelessness.



Birth of home based Floating Support

In 2012-13 • Our 11 floating support workers assisted 196 individuals with housing related support needs. • All 196 were able to retain independent accommodation as a result of the support received. • Our personalisation grant funded college courses, gardening equipment, sewing machine, laptops, fitness equipment and gym memberships.

What’s next? • We will work to manage both the anxieties created by the welfare reforms and the financial hardships felt as a result. • We will work to ensure our service users are managing and utilizing their incomes appropriately, in order for them to maintain or regain financial security.


Community Support Our Community Support service provides social and emotional support to those over 65 with long-term mental health problems and dementia and to those under 65, with early onset dementia, who continue to reside in their own homes.


Chosen by NHS managers to support older people at home. Community Support is born

Enabling people a voice, in order for them to sustain dignity and independence is at the forefront of what we do at Solent Mind and our community support service users are active in identifying their individual needs and tailoring a care plan accordingly.

“Mum’s Community Support workers are absolutely brilliant and have been so reliable. I don’t know what we would have done without them.”


Where a need for support is identified, we offer it, and our support workers provide assistance with everything from domestic chores and meal preparation, to shopping, filling in paperwork and accessing medical appointments. In addition, our service users are supported when engaging in leisure activities and are encouraged to do so. We promote inclusion and community involvement and our aim is to equip our service users with the tools necessary in order for them to continue to live contentedly and independently in a secure and familiar environment.


Plus Club

What’s next?

In its ninth year, our Plus Club runs every Friday from 10-2:30. Its attendees are over 65, with functional mental health problems and for many, it’s one of few opportunities in the week to get out and socialise.

• A successful bid for a dementia reablement grant allows us to work closely with Queen Alexandra Hospital, Portsmouth, to raise awareness of dementia and improve dementia care.

Largely different to the other services offered by Solent Mind, Plus Club is a social club in which the day’s activities are determined entirely by the individual wants of the club members. Four times a year, activities include those that take place in the wider community.

“My first day at the Plus Club, I opened the door to strangers and closed the door to friends.”

• Our Dementia Reablement pilot project seeks to minimise hospital discharge times for those with dementia and our ‘Dementia Passport’ scheme will support the delivery of individualised care. • The project will raise awareness of dementia issues and, through the engagement of local services, seek to foster dementia-friendly communities.

Plus Club serves to not only bring together those individuals who are at an increased risk of isolation, but to facilitate an environment in which they are able to engage in an activity they might not otherwise have the confidence or means to engage in otherwise.

• We are considering the feasibility of providing a domiciliary care package in addition to the social and emotional support we deliver currently.

In 2012-13 • 113 individuals accessed our community support service.


• Of these, 75% were able to remain in their own homes as a result of the support they received.

• Plus Club had nine regular members, each saying they considered it a lifeline.



Employment and Training Our Portsmouth based Employment Advice Service supports those who are experiencing work-related difficulties as a result of a severe or enduring mental health issue. It also seeks to find suitable employment for those who are unemployed but feel well enough to return to work. Our vocational advisors work on a one-to-one basis and offer assistance and guidance on a number of issues including; workplace bullying and discrimination, disciplinary and suspension, and work-related stress. In addition, they work directly with employers to ensure employees with mental health issues are being supported in accordance to their needs. Our Employment Support Group, held every Tuesday, is accessible to individuals already allocated an employment advisor and allows the opportunity for them to discuss any work-related issues, in a group setting and with the support of peers. Workshops facilitated in this group include CV writing and interview techniques.

In 2012-13 • Month by month, we supported an increasing number of service users.

Complete vital local research on employment as one of the foundations of recovery, ensuring major local investment into vocational advice services across Hampshire

• Of these, 100 percent rated themselves as ‘satisfied’ or ‘very satisfied’ with the support they received.

What’s next? • By continuing to meet and exceed our targets, we hope to continue to provide a high level of service to those that need us.

“The Employment team provide a really positive contribution to challenging stigma and provide normalising opportunities to those that they work with.” Diane, Specialist Mental Health Practitioner, Psychological Service



Schools, Colleges and Universities Heads UP An initiative by ex-Solent Mind service user Abby Crowe, our Heads UP service aims to provide students aged 15-24 with the facts and armoury necessary to ensure mental health discrimination becomes a thing of the past.

perception of what it is to have a mental illness, we have a really good chance of changing the future for those who continue their battle for acceptance.

In 2012-13 • We established a bank of 20 active volunteers who, over a

With an estimated one in four of us likely to experience a mental health problem, we believe it is crucial that those with a mental illness are educated on how to recognise their symptoms and how best to aid their recovery, and those without, are made aware of just how many people will find themselves in its grasp.

• We did around 60 talks across six different institutions, in which more than 1,500 students were in attendance.

Like Abby, our team of volunteers themselves have first-hand experience of a mental health problem and by liaising with schools, colleges and universities to enable them a platform on which to talk openly about their experiences; our aim is to encourage others to have the confidence to do the same, without fear of prejudice.

• 2013 saw us awarded ‘Charity of the Year’ by Winchester University Student union; which with our input, started (and continues to run) a fortnightly mental health forum.

Our Peer Support network allows the opportunity for individuals who have experienced or are experiencing a mental health problem to come together on a one-to-one basis, to discuss their feelings confidently and constructively.

period of 12 months, gifted over 1000 volunteering hours.

• Winchester University funded the printing of our wellbeing leaflet and distributed it to September’s intake of 1,500 new students.

• We attended numerous fresher’s fairs and enrichment fairs and were invited to talk on several college radio stations.

“When I met Abby, I felt a huge wave of relief wash over me – it was as though suddenly everything was going to be OK and I was going to come out fighting. No longer was I alone and no longer was I afraid to talk about my illness. She gave me the strength I needed to be myself and that means accepting my condition and accepting that it will forever affect me. Abby gave me hope and without her, I probably wouldn’t be here today.” Millie, Heads UP service user and Heads UP volunteer

What’s next? • We aim to build a strong and sustainable mental health support presence in Hampshire’s educational establishments; so that they are able to provide a continuous point of contact for their students, on a long-term basis and with minimal input. • We hope to continue to extend our reach by working across different platforms and with different services. • We aim to provide even more volunteering opportunities for young people. • Following a successful Southampton City Council funded peer support tender application, we’re now able to extend our peer support network to support young people and adults alike, across inner city Southampton. • We aim to appoint 30 voluntary peer support mentors - those, who through their own experience of a mental health issue, are able to offer advice and guidance to those less advanced in their recoveries.

• Through fundraising events, our supporters helped us raise in excess of £1000, 700 of which was raised at a New Year’s Eve casino night.

We believe that by targeting Hampshire’s classrooms and providing the education and know-how to change the



Talking Therapies iTalk Our IAPT (Improving Access to Psychological Therapies) service iTalk, provides access to cognitive behavioural therapy (CBT) based interventions for people experiencing mild to moderate mental health problems and is one of the largest of its kind in the country. Delivered in partnership with Southern Health NHS Foundation Trust, iTalk provides psychological therapy to those over 16 whom are registered with a GP in South East and South West Hampshire. Our psychological wellbeing practitioners (PWPs) deliver telephone based treatment sessions accordant with the individual needs of our service users, whom are assigned just one PWP for the duration of their treatment. In addition to this, our employment advisors work alongside our PWPs to resolve any work-related difficulties our service users may be experiencing as a result of their mental health. For those with severe and enduring mental health issues, treatment is delivered on a face-to-face basis. In addition to telephone based treatment programmes, our PWPs run regular six-part stress control workshops which aim to equip our service users with the skills necessary in


order to alleviate and manage stress, and offer learning around common mental health issues like anxiety and depression.

In 2012-13


One of the country’s largest Psychological Therapies services opens

• We received 11,738 referrals, almost three quarters of which were self-referrals. • Of these, 396 had accompanying work-related difficulties and were subsequently referred to one of our employment advisors. • We treated an extremely diverse group of individuals with our youngest service user being 16 and our oldest, 93. • The rate of recovery for those completing treatment was 53 percent - significantly higher than the national average. • Fifteen PWPs graduated from Southampton University and joined our consistently expanding team.

What’s next? • Following a successful bid to continue to provide Hampshire’s leading IAPT service, we will be extending our reach by approximately 30 percent and will be made accessible to the whole of Hampshire (excluding Southampton).


Wellbeing Services Wellbeing Centres

In 2012-13

We at Solent Mind work hard to remove the stigma that surrounds mental health and believe that in order to do so, it is important those experiencing a mental health problem are integrated into the wider community.

• In their first year, our Wellbeing Centres welcomed 170 unique service users.

Based at the heart of the diverse communities of Eastleigh and Winchester, our Wellbeing Centres offer intervention based recovery workshops on both a one to one basis and in a group setting. They include everything from stress management and coping with emotions, to creative writing and beginners photography. We facilitate an environment that allows people to come together to share their experiences of mental illness, whilst highlighting ways to maintain mental wellbeing and signposting support services, should they be needed. Our aim is to rebuild the self-esteem of these individuals by encouraging them to develop on their strengths and talents and providing them with the opportunity to discover new ones; thus giving them focus and allowing them to move on with their lives. While we adopt a recovery focussed approach, the needs of our service users are varied and we welcome their input when initiating new programmes and sessions.



• We saw numerous visits from guest speakers and workshop providers, including a variety of published authors and wellbeing experts.

What’s next? • By working with the Princess Royal Trust, we hope to facilitate a ‘Carers Clinic’ – a support network that allows those caring for an individual with a mental health issue to come together and share their experiences. • We are developing a series of recovery focussed workshops that are to be held in the evening and at weekends, therefore extending our reach to those unable to access the centres during the week.

“In fear of having an angry outburst, I very rarely leave the house. This is the one of the only places I come - because here, I’m not afraid of who I am. I can talk about anything, because I know however I feel, it’s likely someone else is feeling the same.

Links between physical and mental health are established. Wellbeing services founded

A one hour ‘self-help’ workshop at Eastleigh Wellbeing Centre has been more beneficial to me than all the months of therapy I have undergone elsewhere. Here we talk, we listen and we understand. We don’t use books, we talk about our OWN experiences, and together we decide on coping mechanisms. I don’t have much of a support network so for me, Eastleigh Wellbeing Centre is a godsend. Now I have friends. And I always have somewhere to turn when I need support.” Brian, Eastleigh Wellbeing service user

• We are developing our workshop programme to include more activities that are based in the wider community. • By developing our outreach to diverse communities, we hope to encourage more self-referrals.


Mayfield Nurseries A subsidiary of Solent Mind, Mayfield Nurseries is a working plant nursery, run largely by its service users. Horticulture is widely regarded as a therapeutic intervention in mental health and our GP referral scheme ‘Gardening on Prescription,’ allows those experiencing a mild to moderate mental health problem the opportunity to improve both their skill set and their wellbeing. Our horticultural therapy programme aims to alleviate depression, improve social interaction, enhance self esteem, improve motor skills and promote problem solving, while teaching marketable horticultural and business skills. While we take a recovery focussed, intervention based approach to mental health, those with severe and enduring mental health issues are welcomed on a self-referral basis, with many of them on personal budgets. Some of our service users have been attending Mayfield for as long as 14 years. A social enterprise, Mayfield Nurseries is open to the public for the sale of high quality plants, shrubs and consumables, the proceeds from which factor in its running.


In 2012-13

Mayfield Nurseries becomes embryonic social enterprise, offering horticultural as a route to wellbeing

• Approximately 28 service users attended Mayfield weekly, many of whom were on personal budgets with enduring mental health problems. • Thirteen regular volunteers gifted a total of 50 volunteering hours every week. • We saw the continued growth of our ‘Friends of Mayfield’ supporter group – many of its 300 members being our customers. • Set up by volunteers to financially support Mayfield, ‘Friends of Mayfield’ funded the refurbishment of our training room, new gates and new plant staging. • Our spring event raised more than £5,000 for the nursery. • 2012 saw us awarded Department of Health SEIF funding and we were able to build new polytunnels, install a new boiler and erect an information centre.

What’s next?

“The thing about Mayfield is – you can just be yourself.”

• We hope to increase our fundraised income so that we are able to offer accredited horticultural training to our service users. • We endeavour to grow our own shrubs from cuttings, so we can become virtually self-sufficient in terms of growing.



Supporting Solent Mind Thank you to our supporters Mental health promotion is an integral part of what we do and we raise funds to help us with this. We’re grateful to all the individuals, companies and community groups who have donated to Solent Mind, fundraised on our behalf or left us a gift in their will this year.


We need YOU

To all our donors, grant makers and supporters - thank you.

Get involved

“Solent Mind is different to other charities – you can see first-hand the difference they make, not only to people’s lives but to the community too.”

To support our campaign to improve services, raise awareness and promote understanding, we need you. We need your help to ensure that everyone experiencing a mental health problem gets the support they need and the respect they deserve.

Support us You can support our work by leaving us a donation, fundraising in aid of us, leaving a donation in your will or by working in partnership with us.

Visit to find out how you can get involved.



Financial reports “In our opinion, these financial statements give a true and fair view of the state of the charitable company and charitable group’s affairs as at 31st March 2013 and of its incoming resources and application of resources, including its income and expenditure, for the year then ended.” P E H Wright ACA DChA (Senior Statutory Auditor), for and on behalf of Sheen Stickland LLP, Chartered Accountants, Registered Auditors A copy of the full accounts is available on application from Solent Mind, 28 The Avenue, Southampton, Hampshire, SO17 1XN.

Income and Expenditure Account for the year end 31 st March 2013

Consolidated balance sheet as at 31st March 2013















Operating expenses








Net incoming/(outgoing) resources before transfers Gains and losses on revaluations of fixed assets for the Charity’s own use Net movement in funds


Stock Debtors and Prepayments



Cash at Bank and in Hand





LIABILITIES: Amounts falling due within one year






Fund balances at 1 April 2012






Fund balances at 31 March 2013



LIABILITIES: Amounts falling due after more than one year 204,983






Designated reserves



General Infrastructure reserve



Revaluation reserve









Contacting us Advocacy, Southampton: 023 8083 7369 Advocacy, Hampshire: 023 8020 8955 Community Support: 023 8021 3945 Eastleigh Wellbeing Centre: 023 8061 1458 Floating Support: 023 8022 7512 Hampshire employment advice (iTalk): 023 8038 3920

“I really don’t know what I would have done without your help. You have helped me to realise what I want to do in the future and how I can move forward.”

iTalk: 023 8038 3920 Mayfield: 023 8044 7743 Portsmouth Employment Advice Service: 023 9273 7106 Winchester Wellbeing Centre: 01962 859012



Registered Office: 28 The Avenue Southampton Hampshire SO17 1XN t: 023 8033 4977 f: 023 8020 8902 e: w: Registered Charity Number. 1081116 Registered with Limited liability in England and Wales Number. 4004500

Solent Mind Annual Report 2012-13