Table of Contents Patient Information Pass code ____________________
Patient Services and Helpful Information..... 4
Carilion Clinic Pharmacy at CNRV.................. 10
Accommodations............................................. 4
Access Your Medical Records Online with
Admissions and Planning for Discharge......... 4
MyChart........................................................ 11
What to Bring/What to Leave at Home......... 4
To Call for Medical Help.................................. 12
Identification Bracelet..................................... 5
Patient Care Partnership................................. 12
Pass Code.......................................................... 5
Understanding Expectations, Rights, and
Hospitalist and Nursing Care at CNRV ......... 5
Responsibilities........................................... 12
Palliative Care................................................... 5
Patient Rights................................................... 12
Social Work Services........................................ 5
Patient Responsibilities................................... 13
Patient Safety................................................... 5
Advance Directives........................................... 13
Fall Concerns.................................................... 6
It’s OK to Ask/Hand Washing......................... 14
Room and Fall Safety....................................... 6
Help With Your Bill and How to File
Medication Safety............................................ 6
Insurance Claims......................................... 15
Electronics........................................................ 6
Privacy and Information Security (HIPAA).... 15
No Smoking or Tobacco Use........................... 7
SpeakUP: Help Prevent Errors in
Patient Meals and Dietary Plans..................... 7
Your Care.................................................... 16
Phoning From Your Room or the Hospital.... 7
Voicing Your Concerns.................................... 15
Outside Telephone Calls.................................. 7
Help Prevent Errors in Your Care................... 16
Television, Newspapers, and Internet Access
Help Avoid Mistakes in Your Surgery............. 18
(Wi-Fi).......................................................... 7
Your Admission For Services .......................... 19
Spiritual Care/Chaplain Services and Chapel. 8
Commonly Asked Questions........................... 20
Visiting Hours.................................................. 8
Insurance Billing Questions............................ 20
Wayfinding....................................................... 8
Payment Policy................................................. 20
Parking.............................................................. 9
Billing................................................................ 21
Valet Parking and Guest Services................... 9
Medical Information ....................................... 21
Shop at the Gift Corner................................... 9
Notes:................................................................ 22
Great Grounds Coffee...................................... 9
Financial Needs Assessment
Mail and Flowers.............................................. 9
Questionnaire............................................. 23
Volunteering at CNRV..................................... 10
Carilion Financial Assistance Policy............... 24
Cafeteria and Vending Machines.................... 10
Resources to Keep You Healthy...................... 25
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